# Sideline Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sideline the right Business Phone Systems solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149773/Sideline/reviews --- Sideline 3.8 (64) [View alternatives](https://www.capterra.com/p/149773/Sideline/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sideline Ease of use 3.9 Customer Service 3.4 ## Pros and Cons in Reviews HB Hillary B CaregiverHospital & Health Care, Self-employedUsed the software for: 6-12 months. “It was easy to sign up for and aesthetically pleasing to me“ March 19, 2025 CV Chris V Tech Support SpecialistHuman Resources, 11 - 50 employeesUsed the software for: 6-12 months. “Does not support features like transferrring, recording or even downloading any voicemails.“ June 3, 2025 MS Michael S Founder and CEOBusiness Supplies and Equipment, Self-employedUsed the software for: More than 2 years. “This product is cost effective.“ November 12, 2023 CV Chris V Tech Support SpecialistHuman Resources, 11 - 50 employeesUsed the software for: 6-12 months. “I also remember during November 2024 we received an alert that our service would be disruptive during the use in the presidential campaign.“ June 3, 2025 RA Ross A OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I also love the voice to text options, the ability to text from it.“ August 9, 2021 MS Michael S Founder and CEOBusiness Supplies and Equipment, Self-employedUsed the software for: More than 2 years. “This not only leaves existing customers disillusioned but also dissuades potential customers from trusting Sideline's commitment to fair and transparent dealings. Since 2017, my experience with Sideline has been marred by persistent technical problems, significantly impacting the overall utility of the service.“ November 12, 2023 RA Ross A OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: More than 2 years. “I was able to stop using a landline and add it to my cell phone.“ August 9, 2021 MC Mark C PresidentEntertainment, Self-employedUsed the software for: More than 2 years. “The call quality is sometimes not excellent.“ April 25, 2025 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pamela C. Chief Experience Officer Outsourcing/Offshoring Used the software for: 2+ years ### "Convenient" March 29, 2018 3.0 Pros Sideline works as a separate line on my phone. I use it as my business mobile number. Cons The name doesn't appear 99% of the time (only the number), even though the caller is listed in my contacts. Calls are not always clear. Doesn't have as many features as other competitors and less than TextFree, the free service offered through Pinger (Sideline's parent company). I have always paid for the service. Customer service is not the greatest. Review Source RA Ross A. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great service to ditch the landline" August 9, 2021 5.0 Great product that does exactly what it says it will. I also love the voice to text options, the ability to text from it. The ability to set multiple away messages and switch them easily is also quite useful. Pros I was able to stop using a landline and add it to my cell phone. I have my office phone with me at all times now and can manage when it is answered and set to away etc. Along with being 1/8th the price of the landline I can also text directly with people instead of using my personal number or a service. Cons There really haven't been any con's to the software. I think I have had a total of 3 calls that were of unacceptable quality in more than 3 years of use, and I cannot even guarantee that the poor quality of the call was because of sideline. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Reason for choosing Sideline Sideline just seemed like a better deal for my particular needs. Review Source Response from Pinger August 19, 2021 Hey Ross, Thank you for leaving such a detailed recounting of your experience using Sidelinewe truly appreciate the feedback and are very happy to hear how well everything has worked for you! CV Chris V. Tech Support Specialist Human Resources Used the software for: 6-12 months ### "Poor Support and Functionality. Best for small teams less than 10 people" June 3, 2025 2.0 I would say that overall I was very unimpressed with sideline. Having to support a team of about 15 users there was always issues. I also remember during November 2024 we received an alert that our service would be disruptive during the use in the presidential campaign. Pros This is very simple setup that is good if you are just one user and that is it. They recently are removing the enterprise option but this is what we used. Super simple setup though, no TCR application or managing anything just works. Cons Support is very lackluster, you cannot call anyone. All support is handled through the chat. Randomly and without warning, your account may be blocked due to them thinking you are spam and you are not notified. Meaning that you do not know for how long you were blocked for having to double check with clients. Does not support features like transferrring, recording or even downloading any voicemails. Alternatives considered [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Sideline Oh no we went with Ring central instead. There was just a lot more enterprise support there and no random lockouts Review Source AP Angela P. GM Financial Services Used the software for: 2+ years ### "Great tool for collectors" April 9, 2020 5.0 It provides another option to reach those customers that already have your phone number blocked. Get more ways of communicating with difficult customers. Less expensive than a regular cellphone line. Pros It gives you the ability to have an extra phone number to use while collections. It has all the capabilities as any other phone number, text mssgs, voice mssgs. Cons The increased the cost of the subscription. Other than that the product is great and offers great features for the price. Reason for choosing Sideline When we used Skype and made calls our number showed "as private" so many of our customers did not answer the calls. Definitely not what we were looking for. Review Source Response from Pinger June 8, 2021 Thanks for sharing your feedback, Angela. We appreciate your honest review. Feel free to reach out if you ever need help with the app! MC Mark C. President Entertainment Used the software for: 2+ years ### "Great product at a great price!" April 25, 2025 5.0 It's an affordable, quality product for people and businesses that want to transfer or have a new phone number. You have a rich array of features to manage your phone calls. You can also use a desktop version. Pros I'm able to text on my business line, and the price is excellent. Cons The call quality is sometimes not excellent. The number porting took some time. Review Source W. Shawn W. Used the software for: Less than 6 months ### "Not close to even being "professional" grade" July 5, 2016 2.0 I am currently involved in several different businesses and need separate phone lines for each in order to text or call clients. However, I do not want to have separate phones. Sideline does not allow for the use of a fully individuated phone number (e.g., calling out from the same number as calling in), especially when a competitor app is installed. If you are looking for communication and confidence in the use of an app that allows you to separate personal from professional securely, and thus allow clients not to access your private information, this may not be the app for you. Instead, you may have to use Caller ID block in order to "rectify this scenario" which opens a whole host of other communication issues with clients (some don't answer blocked calls, some automatically reject blocked calls, etc.) Customer service appears to take a lackadaisical approach, stating they know this is a known issue, and it is "common", but is not aware of plans to fix the common, known issue. I have used customer service on two different occasions and been informed on both occasions by separate customer service representatives that the system had a glitch that did not allow them to see my trouble ticket. When I was not a customer, I had inquired about the actual service through the same ticket system and been in contact with yet another representative multiple times within a 24 hour period. Pros The app is a free app with the potential to be really good if programmed correctly. Cons Customer service doesn't appear to respond in a timely fashion. Also, having a ticket management system that closes out a ticket after 3 days of inactivity without responding in said time is counterintuitive and frustrating to the user. The app does not use a distinct dialer like Line2 or even Google Voice. The app does not allow for the use of multiple lines coming in (even in the paid version). I am assuming this is for security purposes, but in some cases multiple lines are necessary. Review Source Jeff W. Owner Real Estate Used the software for: 2+ years ### "Sideline" February 5, 2020 1.0 I am very disappointed with Sideline. I am in the process of phasing out the number, but I still have marketing material out with the Sideline phone number. Pros I was willing to try this application because of the low cost and decent number of features. I like that I can have a separate number for business calls only. Cons Just about everything! The telemarketing calls that a business owner gets on a daily basis are insane. When using Sideline, as far as I've been able to tell, there is no way to block aggravating numbers. All calls made to your number are directed to a single phone number which makes it impossible to block unless you want to block your customer calls as well. Review Source Response from Pinger June 8, 2021 Hey Jeff, I'm so sorry to hear about the negative experience you had while using Sideline. Unfortunately, robocalls are an industry-wide problem that Sideline's Spam prevention actively works to block. If you're interested in speaking with our Support department at support@sideline.com, they should be able to work with you to find a solution while you wait for your marketing campaigns to complete. We appreciate your honest feedback! Scott R. President/Founder Public Relations and Communications Used the software for: 1-2 years ### "Second number heaven" December 23, 2019 5.0 Overall, it is a reliable way to add a second line to your cell phone that you can easily use for business purposes. This is especially true if you only need one. Pros I like Sideline because it was easy to set up. Most importantly, I don't miss calls that come inbound and it has good texting features. Also they just added a new feature that allows users to send and receive texts from their desktop/laptop. A nice time saver for longer messages. Cons Wish the price was a little bit cheaper per month, maybe by like $3-5. Review Source Response from Pinger June 8, 2021 Thank you so much for sharing! Angelina M. Clinician Used the software for: 6-12 months ### "A needed service but room for improved features" February 27, 2018 4.0 Pros Sideline allows me to separate business from personal calls. I can have automatic out of office and other messages sent when clients call or text. I do not have to increase my phone data package to utilize the app but do need to be within wifi or data to accept and send calls or text. Cons The app does not always keep contacts saved names. So I will receive phone calls from regular clients but all I see is their number which I do not memorize. This is a glitch that does get annoying. Luckily, all contact info is stored on my phone directory. Sometimes, texts messages do not go through but I do not receive an error message. Review Source Nikolay R. Owner Consumer Services Used the software for: 2+ years ### "Great product" August 12, 2019 4.0 Pros Very easy to set up and use. Serves perfectly for my needs. Cons Not sure about the cons. It's only hard to manage its payments through the iTunes on iPhone. Review Source Response from Pinger June 8, 2021 Thank you for sharing your experience with us, Nikolay! MS Michael S. Founder and CEO Business Supplies and Equipment Used the software for: 2+ years ### "Sideline Review" November 12, 2023 4.0 If the issues are resolved. It will be an excellent product. Pros This product is cost effective. I would recommend it based on price only at this time. Cons I have been a loyal customer of Sideline since its inception, embracing the transition to a paid service with the understanding that existing customers would be Grandfathered at a rate of $69.99 per year. Unfortunately, this commitment has been breached, as evidenced by my recent charge of $129.99 plus tax on November 8, 2023. This review aims to address the significance of honoring agreements with customers and delve into the technical issues I have encountered since 2017, including problems with caller ID and the AI's functionality. Sideline's failure to uphold the agreement to charge existing customers $69.99 annually is a breach of trust. The discrepancy between the promised Grandfathered rate and the actual charge of $129.99 plus tax erodes the foundation of customer satisfaction and trust. This not only reflects poorly on Sideline's commitment to its customers but also raises concerns about the transparency and integrity of its business practices. The importance of honoring agreements cannot be overstated in a competitive market. Customers choose a service based on trust and reliability, and a breach of such agreements undermines these fundamental elements. This not only leaves existing customers disillusioned but also dissuades potential customers from trusting Sideline's commitment to fair and transparent dealings. Since 2017, my experience with Sideline has been marred by persistent technical problems, significantly impacting the overall utility of the service. The caller ID function consistently fails to display the correct name or number, leading to confusion and potentially missed communications. Furthermore, calls often display incorrect phone numbers, further exacerbating the issue. The AI feature, designed to enhance user experience, has proven ineffective. It fails to address queries accurately, often requiring multiple attempts to obtain a satisfactory response. This not only diminishes the efficiency of the service but also hampers the user's ability to rely on Sideline for effective communication. These technical shortcomings have significantly diminished my overall perception of Sideline services. The breach of the agreement, coupled with persistent technical issues, raises concerns about the company's commitment to providing a reliable and customer-centric service. Such problems may not only tarnish existing customer relationships but also deter potential customers from choosing Sideline over competitors. Sideline must prioritize resolving these issues promptly to salvage its reputation and maintain customer satisfaction. Addressing these technical drawbacks would not only enhance the user experience but also contribute to the overall improvement of the product. This, in turn, could lead to increased customer loyalty, positive reviews, and a more competitive position in the market. Review Source SB Sandra B. Photographer Used the software for: 6-12 months ### "Started using this when it was free and for free it was great. They switched to paid in October." January 9, 2018 1.0 A headache Pros I was able to have a seperate line for my business. It was great when it was free. Thats about the only thing positive I can say. I switched over from another service hoping to get the same type of service. Boy was I wrong. Cons Since they switched to paid there is NOTHING different about the app or service. It is NOT worth . In fact, I have had nothing but issues and customer service is almost impossible to reach. They terminated my account and I lost my number because of their own billing issue. It has been near impossible to reach ANYONE to correct. When I have all they want is my credit card number to bill me and offer no resolution and not even a sincere apology for the BS. When I asked about my number then conveniently they were closed. Seriously, I have the screenshots to prove all this. Unfortunately, it looks like I will have to change my business number and go with a different service. I will not give these people another cent unless someone does something to actually help AND offers a sincere apology. Review Source JH Jeneshia H. Service Desk Analyst Information Technology and Services Used the software for: 2+ years ### "Sideline is my Business Line!" December 3, 2020 5.0 My overall experience with Sideline has been great for me and my business success. Pros What I like most about Sideline is the ability to have an alternate phone number right on my current mobile device that I use strictly for my business. Cons In using Sideline for 2 plus years the only issue or what I like least about it is that it doesn't populate the contact number to distinguish who always calling but I still love it. Review Source Response from Pinger June 8, 2021 Thank you so much for taking the time to share your feedback with us, Jeneshia! DE Diane E. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Forget Sideline when you buy a new phone" July 18, 2019 4.0 Pros I liked the fact I only had one phone. Ease of use. Cons I bought a new phone and had to transfer my app. I was unable to sign in, had multiple errors. I spent approximately 6 hours texting their help line back and forth. No one could figure out how to sign me into my account on my new phone. I did everything they told me to do to access my account without success. I lost hours of work, unknown amount of phone calls and messages missed. This is unacceptable. Review Source Response from Pinger June 8, 2021 I'm so sorry to hear about this, Diane. It sounds like you've already been working with our support team to resolve these issues, so I'd just like to thank you for sharing your honest feedback. Please let us know if there's anything else we can do to help in the meantime. NG Nathalie G. Partner Manager Computer Software Used the software for: 1-2 years ### "I Love This Product" July 23, 2021 5.0 I’ve been a sideline user for a while now, and I have to say I’m never looking back! It has amazing call quality and tons of features to keep my business and personal line separate. Pros Sideline allows me to have a business line separate from personal line Cons I only wish I could do even more with it! Review Source Response from Pinger August 2, 2021 Hey Nathalie, We appreciate you taking the time to share your experience! Feel free to reach out to support@sideline.com if you ever need any assistance. TF Treda F. Owner Hospitality Used the software for: 6-12 months ### "Second phone, fraction of the cost!" October 28, 2018 5.0 Pros I like how I can customize so many features. Everything from voicemail greetings, to text message signatures. I can also totally cut off my availability. If I do not want to work, I can send calls to voicemail, enable text responder and turn off notifications! Cons Its not easy to share content to Sideline. The option is there, but when the message opens, it's blank. Review Source NM Nicholas M. Doctor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Not reliable enough for business" August 14, 2019 3.0 Pros Customer support is good, though problems keep cropping up. Cons Delayed or lost voicemails. Customers complain they can not leave voicemail consistently. Missed calls with voicemail of call arriving much later. Review Source Response from Pinger June 8, 2021 Hey Nicholas, We appreciate you taking the time to share your feedback! If you have any additional trouble, please feel free to reach out to support@sideline.com and we'll be happy to assist you. ER Elley R. Hair stylist/salon educator Cosmetics Used the software for: Less than 6 months ### "Communication " July 23, 2021 5.0 It’s easy to use, safe, and well organized Pros It’s easy to use and I feel safer having a number I can use through the app to give to my clients to contact me Cons I haven’t used the app for too long yet, but I would say so far, I like everything I’ve seen in terms of features in Sideline Review Source Response from Pinger August 2, 2021 Thanks for sharing, Elleywe're so glad to hear that you're enjoying Sideline! HG Harold G. Owner Dispatcher and Driver Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Frustrated with sideline" October 31, 2016 1.0 My first concern I can never speak to anybody. I'm not great at texting email I'm 68 years old and the internet computers are not very easy for me. I'm an old fashion guy got involved with sideline. I thought this was going to be easy I get numbers that I had received on Google. Big mistake I was told. The number googol a very long time to reroute my first original number. I want to upgrade premium. Not feeling comfortable about using my credit card over the internet. I was under the impression that would added to my Verizon bill. How do I do that I cannot figure out. Very frustrating Harold Pros Two numbers on One phone Cons Not very easy to understand how to use it Review Source JK Jake K. Used the software for: ### "Would recommend! " February 13, 2017 4.0 10/10 would recommend sideline to any of my friends or employees wishing to better their business software. Review Source HB Hillary B. Caregiver Hospital & Health Care Used the software for: 6-12 months ### "Attractive Design" March 19, 2025 5.0 I used Sideline as, like the name suggests, for a side phone or 2nd phone number. It was easy to sign up for and aesthetically pleasing to me Pros The display/interface is clean and easy to navigate Cons It used to be a free service and now that’s not an option. Review Source VR Verified Reviewer ceo Insurance Used the software for: 1-2 years ### "worst business practices" January 24, 2024 1.0 Pros nothing they had no right to block my number because I made too many business calls Cons If you want to have every business contact you ever had if using side line for business blocked by sideline without telling you then use this company. You cant reach a person only emails and they repeat the same thing over and over they offer NOhelp Review Source AW Arin W. Owner Mental Health Care Used the software for: 2+ years ### "If things go wrong, they go very wrong" February 9, 2022 4.0 My business number is with sideline so we need to stay, but the issues with the app and customer service make it an awful experience Pros Once you have everything set up, the app pilots itself. It's pretty easy to use Cons Customer service is awful. There is no one to talk to personally, ever. If something goes wrong, it will stay wrong, for hours or days while they take their time to respond to your email for help. If you need to make a change in the app, it will not auto install. You will have to delete the app and log back in. No, I'm not joking. For every change. It's literally archaic. Good luck. Review Source VR Verified Reviewer Psychotherapist Health, Wellness and Fitness Used the software for: 2+ years ### "Problems with usage and cancelling subscription" February 5, 2019 2.0 It seemed to work well at the beginning and was good for the price, but things deteriorated over time, causing a lot of problems with my not getting back to customers whose messages got lost in Sideline cyberspace Pros It appeared to be a good solution for my small business Cons On more than one occasion, people left messages, I saw the call listed, but there was no voicemail there. The developer had no explanation for the problem and could not fix it. I went back and forth many times with customer service. They were responsive but the problem was never fixed. In addition, when I tried to cancel my subscription, Google could not find the subscription agreement I purchased through Google Play, and I spent hours on the phone trying to stop the monthly charges. Sideline support referred me to Google, and Google referred me to Paypal. It was a ridiculous set of events not worthy of anyone's l-o-n-g amount of time spent. Review Source Response from Pinger June 8, 2021 I'm so sorry to hear about the problems you've been experiencing. It sounds like you're already working with our support team, but please let us know if there is anything else we can do to help in the meantime. AB Andrew B. Senior Business Consultant Outsourcing/Offshoring Used the software for: 2+ years ### "Loss of Service unresolvef" July 6, 2022 3.0 Pros When it works it's ok. But there are ongoing glitches about every 6 months. See below! Cons I have had sideline for 3 to 4 years. In the past there were some minor glitches but they were fixed pretty quick.. But right now, there is a major problem - Sideline signed me out of my app. I didn't know it, I received no notice of it. I've now missed 7 business phone calls over the past 5 days. I've also worked with Sideline for 5 days to try to resolve this issue. They seem unable to find a way for me to log in to my account. They keep telling me it's resolved&to dign in. But on my phone it is not resolved . It is a friggin mess right now and I am getting more upset by the day. If Sideline can't fix a Sideline issue than what good are they Review Source Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/)