--- title: "Sideline Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sideline Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/149773/Sideline/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Sideline Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Sideline ## What is Sideline? Sideline is a cloud-based business phone system that provides users with a second phone number. The app lets users separate their personal and work calls. Users can receive calls and texts to their Sideline number. They can also set up voicemail, auto-reply messages, and avoid spam calls. Sideline allows sending unlimited SMS and MMS messages. It runs on the user's existing carrier network for reliable call quality. The app has a web messaging portal for texting from a computer. ## What is Sideline used for? [VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 64 user reviews Reviews sentiment Positive 67% Neutral 14% Negative 19% Starting price $9.99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sideline?[Manage this product listing](https://www.g2.com/products/pinger-com-sideline/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sideline 3.8 (64) VS. [4.7 (372)](https://www.capterra.com/p/208208/800-com/reviews/) Starting Price $9.99 Flat Rate, Per Month Starting Price $149 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.9 (62) Ease Of Use 4.7 (372) Value For Money 3.7 (56) Value For Money 4.6 (357) Customer Service 3.4 (51) Customer Service 4.7 (353) ## Sideline alternatives Highest Rated [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/149773/Sideline/alternatives/) ## FAQs about Sideline Overview ### What problems does Sideline solve? Sideline solves the need to keep business and personal communications separate without carrying a second phone. It gives small business owners, freelancers, field technicians, sales staff, and coaching teams a dedicated number for calls and texts, shared access for incoming inquiries, desktop messaging, voicemail transcription, and automatic away or missed-call responses. Answer based on 39 reviews Overview ### Which roles and teams benefit most from Sideline? Sideline is most used by small-business owners, independent service professionals, and real estate agents who need a dedicated business number for client calls and texts. Therapists, photographers, stylists, and tradespeople keep appointments and customer conversations separate from personal phones, while dispatchers and operations staff coordinate inquiries and service updates. Answer based on 58 reviews Overview ### What company size and industries is Sideline built for? Sideline is built primarily for small businesses, which represent 75% of reviewers, with insurance as the top industry at 10%. It also serves health, wellness and fitness and mental health care organizations, each at 8%, while supporting enterprise and midsize users. Its most common use case is VoIP. Answer based on 64 reviews Features and Usability ### What are the key features of Sideline? Sideline includes a dedicated business phone number on a mobile device, with caller ID and VoIP calling to distinguish work calls from personal calls. Core communication features include SMS messaging, voicemail, call logging, and mobile access. Auto-reply and voicemail-to-text settings support missed-call handling, while contact database tools organize business contacts. Answer based on 33 reviews Limitations ### Is Sideline reliable for business calls and texts? Sideline supports a useful second business line, but reviewers frequently report reliability and usability issues. Some users find it dependable for daily calls and texts, while others describe missed communications, sign-in problems, caller ID glitches, voicemail gaps, and confusing navigation. These concerns matter for businesses needing uninterrupted client contact. Answer based on 21 reviews Pricing ### How much does it cost and what fees or limitations are included? Sideline starts at $9.99 per month for Standard, with a free trial; Pro costs 14.99 monthly. Reviewers describe the service as cost-effective for maintaining a separate business number, while some report subscription price increases and the removal of the free version. Answer based on 25 reviews Getting Started and Support ### How good is Sideline customer support? Sideline provides chat and ticket-based customer support, but it does not offer a direct phone support line. Small business owners value its business calling tools, while many reviewers report slow responses, unclear ticket updates, and difficulty resolving account, number, or service interruptions. Answer based on 33 reviews Getting Started and Support ### What customer support options does Sideline offer, and how do users rate the experience? Sideline offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representative support, and chat. User experiences are mixed: some describe technical support as helpful and responsive, while others report delayed replies, difficulty reaching a person, unresolved tickets, and unhelpful chat responses during account, billing, or service issues. Answer based on 28 reviews Features and Usability ### Can Sideline give me a second phone number? Sideline gives users a separate phone number on an existing mobile device, helping keep business and personal calls apart. Freelancers, small business owners, and nonprofit staff value avoiding a second phone, plus texting and number porting options. Some users report occasional contact display, transfer, or connectivity issues. Answer based on 32 reviews ## Features AI summary Based on 1,873 Business Phone Systems reviews Capterra data shows that buyers of business phone systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Sideline supports all three features that reviewers rate most highly: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities help businesses stay reachable on the go, capture important messages, and direct calls to the right person more efficiently, allowing teams to respond faster and manage customer communication with less effort. Mobile Access 4.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Voice Mail 3.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Caller ID 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Monitoring 3.6 (7) 28.57% of 7 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance VoIP Connection 4.7 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Contact Database 2.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Sideline 10 features ### All Features - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Caller ID: Identify the number and contact information of a caller before answering the phone - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Mobile Access: Access software remotely via mobile devices - SMS Messaging: Send messages via SMS - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 3.8 (62) 3.8 Based on 62 reviews ## Pricing Value for money 3.7 (56) Free Trial [View pricing plan details](https://www.capterra.com/p/149773/Sideline/pricing/) Sideline Standard $9.99 Flat Rate,Per Month It includes: - 2nd Phone Number - Auto-Reply - Organize Your Communication With the Basics - Separate Voicemail - Unlimited Calls & Texts - Web Texting Sideline Pro $14.99 Flat Rate,Per Month It includes: - 2nd Phone Number - Access to Advanced Texting and Management Tools - Advanced Number ID - Auto-Reply - Contact Panel - Notes and More - Separate Contacts - Separate Voicemail - Shortcuts - Text Marketing Yools - Text Reminders - Unlimited Calls & Texts - Web Texting Value for money 3.7 (56) 3.7 Based on 56 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (51) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (51) 3.4 Based on 51 reviews ## User reviews Overall rating 3.8 Based on 64 reviews Filter by rating Counts reflect reviews available in this feed. 5(31) 4(12) 3(9) 2(3) 1(9) Mentioned topic Recent reviews first, then most helpful Pamela C. Chief Experience Officer Used the software for: 3-5 years ### "Convenient" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 2, 2018 Pros Sideline works as a separate line on my phone. I use it as my business mobile number. Cons The name doesn't appear 99% of the time (only the number), even though the caller is listed in my contacts. Calls are not always clear. Doesn't have as many features as other competitors and less than TextFree, the free service offered through Pinger (Sideline's parent company). I have always paid for the service. Customer service is not the greatest. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Great service to ditch the landline" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 16, 2021 Great product that does exactly what it says it will. I also love the voice to text options, the ability to text from it. The ability to set multiple away messages and switch them easily is also quite useful. Pros I was able to stop using a landline and add it to my cell phone. I have my office phone with me at all times now and can manage when it is answered and set to away etc. Along with being 1/8th the price of the landline I can also text directly with people instead of using my personal number or a service. Cons There really haven't been any con's to the software. I think I have had a total of 3 calls that were of unacceptable quality in more than 3 years of use, and I cannot even guarantee that the poor quality of the call was because of sideline. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chris V. Tech Support Specialist Used the software for: Less than 1 year ### "Poor Support and Functionality. Best for small teams less than 10 people" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 3/10 June 4, 2025 I would say that overall I was very unimpressed with sideline. Having to support a team of about 15 users there was always issues. I also remember during November 2024 we received an alert that our service would be disruptive during the use in the presidential campaign. Pros This is very simple setup that is good if you are just one user and that is it. They recently are removing the enterprise option but this is what we used. Super simple setup though, no TCR application or managing anything just works. Cons Support is very lackluster, you cannot call anyone. All support is handled through the chat. Randomly and without warning, your account may be blocked due to them thinking you are spam and you are not notified. Meaning that you do not know for how long you were blocked for having to double check with clients. Does not support features like transferrring, recording or even downloading any voicemails. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Angela P. GM Used the software for: 3-5 years ### "Great tool for collectors" 5.0 April 13, 2020 It provides another option to reach those customers that already have your phone number blocked. Get more ways of communicating with difficult customers. Less expensive than a regular cellphone line. Pros It gives you the ability to have an extra phone number to use while collections. It has all the capabilities as any other phone number, text mssgs, voice mssgs. Cons The increased the cost of the subscription. Other than that the product is great and offers great features for the price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "Great product at a great price!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 28, 2025 It's an affordable, quality product for people and businesses that want to transfer or have a new phone number. You have a rich array of features to manage your phone calls. You can also use a desktop version. Pros I'm able to text on my business line, and the price is excellent. Cons The call quality is sometimes not excellent. The number porting took some time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Used the software for: Less than 1 year ### "Not close to even being "professional" grade" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 12, 2016 I am currently involved in several different businesses and need separate phone lines for each in order to text or call clients. However, I do not want to have separate phones. Sideline does not allow for the use of a fully individuated phone number (e.g., calling out from the same number as calling in), especially when a competitor app is installed. If you are looking for communication and confidence in the use of an app that allows you to separate personal from professional securely, and thus allow clients not to access your private information, this may not be the app for you. Instead, you may have to use Caller ID block in order to "rectify this scenario" which opens a whole host of other communication issues with clients (some don't answer blocked calls, some automatically reject blocked calls, etc.) Customer service appears to take a lackadaisical approach, stating they know this is a known issue, and it is "common", but is not aware of plans to fix the common, known issue. I have used customer service on two different occasions and been informed on both occasions by separate customer service representatives that the system had a glitch that did not allow them to see my trouble ticket. When I was not a customer, I had inquired about the actual service through the same ticket system and been in contact with yet another representative multiple times within a 24 hour period. Pros The app is a free app with the potential to be really good if programmed correctly. Cons Customer service doesn't appear to respond in a timely fashion. Also, having a ticket management system that closes out a ticket after 3 days of inactivity without responding in said time is counterintuitive and frustrating to the user. The app does not use a distinct dialer like Line2 or even Google Voice. The app does not allow for the use of multiple lines coming in (even in the paid version). I am assuming this is for security purposes, but in some cases multiple lines are necessary. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Sideline" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 February 5, 2020 I am very disappointed with Sideline. I am in the process of phasing out the number, but I still have marketing material out with the Sideline phone number. Pros I was willing to try this application because of the low cost and decent number of features. I like that I can have a separate number for business calls only. Cons Just about everything! The telemarketing calls that a business owner gets on a daily basis are insane. When using Sideline, as far as I've been able to tell, there is no way to block aggravating numbers. All calls made to your number are directed to a single phone number which makes it impossible to block unless you want to block your customer calls as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Scott R. President/Founder Used the software for: 1-3 years ### "Second number heaven" 5.0 December 30, 2019 Overall, it is a reliable way to add a second line to your cell phone that you can easily use for business purposes. This is especially true if you only need one. Pros I like Sideline because it was easy to set up. Most importantly, I don't miss calls that come inbound and it has good texting features. Also they just added a new feature that allows users to send and receive texts from their desktop/laptop. A nice time saver for longer messages. Cons Wish the price was a little bit cheaper per month, maybe by like $3-5. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Clinician Used the software for: Less than 1 year ### "A needed service but room for improved features" 4.0 February 28, 2018 Pros Sideline allows me to separate business from personal calls. I can have automatic out of office and other messages sent when clients call or text. I do not have to increase my phone data package to utilize the app but do need to be within wifi or data to accept and send calls or text. Cons The app does not always keep contacts saved names. So I will receive phone calls from regular clients but all I see is their number which I do not memorize. This is a glitch that does get annoying. Luckily, all contact info is stored on my phone directory. Sometimes, texts messages do not go through but I do not receive an error message. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Great product" 4.0 August 13, 2019 Pros Very easy to set up and use. Serves perfectly for my needs. Cons Not sure about the cons. It's only hard to manage its payments through the iTunes on iPhone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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