# Page 2 | Sideline Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Sideline the right Business Phone Systems solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149773/Sideline/reviews --- Sideline 3.8 (64) [View alternatives](https://www.capterra.com/p/149773/Sideline/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Sideline ## Showing most helpful reviews Showing 26-50 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NP Nick P. Marketing Director Marketing and Advertising Used the software for: 2+ years ### "Works Perfectly - Increased Our Business By 60%" October 5, 2018 5.0 Best addition to our client/customer communications for 9 buck a month we ever made. Pros We use Sideline to make sure EVERY incoming call receive an "Immediate Text Message Response". Sideline knows if it was a mobile phone calling in. This is so important in the "Service Industry". People call our main Ooma VOIP online posted tele numbers (we have eight)... the Ooma numbers forward to our head technician.... If the head technician cannot take the call, or is on another line, then the incoming caller receives an AUTO TEXT MESSAGE the minute they hand up. Very Very Cool. The text message has a tele-phone number fo an Alternate Tech, a link to our web site, and a message thanking them for calling. Cons NONE !!! NONE WHAT-SO-EVER The people leaving negative reviews are (in our opinion) not very bright. The Last thing you want some inquiry calling you to do Is: "Google" something they are looking for (find you), make the call and then not get you for whatever reason. Why not put a friggin' text message (with alternate tapeable tel number), a message with links, and image in their face the minute they hang up. Way better than losing the customer to another Google search. Think Different ! We don't lose customers anymore. YEA Sideline. Review Source VR Verified Reviewer OWNER Insurance Used the software for: 1-2 years ### "ADS" September 6, 2019 5.0 the messages that get from SIDELINE are confusing me with perceived missed calls and or messages from prospective clients. I would like an option to be able to receive communication in another format, perhaps email or op out. I will be searching for an alternative if this issue cannot or will not be addressed or resolved. Thank you for allowing me to vent. Pros It's an alternative to having a second cell phone. Customers recognize the area code as somewhat local. Cons ADS in the form of a message, on my alerts it shows as if I missed a call or have a text message from prospective client. I understand that Sideline is constantly working for us users to find better ways to use the app, but I rather receive these BETA request and news and information in the form of a email. Review Source Response from Pinger June 8, 2021 Thank you so much for providing this feedback! If you're interested in hiding all promotional materials in the future, simply go to Settings>Content Preferences>Content Notifications and click the button so that it is no longer green. This will hide all future product tips, updates, promotions, etc. I'm sorry for the confusion! Please feel free to reach out to support@sideline.com if you need any additional help. VR Verified Reviewer Real Estate Agent Real Estate Used the software for: 1-2 years ### "Excellent Business Number" February 12, 2020 5.0 I really like this platform and it allows me to know when a business call is coming in so that I can make an effort to answer every call. No more guessing whether it's work-related or not. Pros This software works so well no one knows I use it as a second number. I love the way you can use the settings to add a picture in conjunction with an automated reply when you can't answer the phone. Cons It's a dummy number and there are other platforms that can't use the number to send bulk texts, etc. Review Source Response from Pinger June 8, 2021 Thank you so much for sharing how you use Sideline to differentiate between work and personal calls. Please feel free to reach out if you ever need help using the app! VR Verified Reviewer Digital Marketing Manager Consumer Services Used the software for: 1-2 years ### "Excellent Option for Freelancers" October 16, 2018 5.0 Sideline lets me have a work phone and a personal phone without actually needing to have two phones. Great service. Pros Sideline make it very easy for me to neatly divide my work calls and texts from my friends. I work as a freelancer so it's super nice to know when an editor might be calling vs a friend. Being able to text from my second number is great as well. I'm told you are also able to bring your number with you if you ever grow your business to the point of wanting a standard desk phone, which is a great feature, but I've not done it. Cons Very little. Works great and I have no complaints. Review Source BC Brad C. Video Operations Manager Sports Used the software for: 1-2 years ### "Coaching Staff Support" July 17, 2021 5.0 Pros It allows our coaching staff to have a single contact # that they can call or more importantly text. This will reach our entire department at once and we are able to support Cons None for our needs. We may have a simple use of the product but it works exactly to what we need Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/) Review Source Response from Pinger July 22, 2021 Thanks for taking the time to share how you and your team use Sideline, Brad! We're so happy to hear it's working exactly the way you need it. MM MuMu M. Owner Consumer Electronics Used the software for: 1-2 years ### "No Support" August 8, 2023 3.0 waste of money Pros It was ok when it was working initially. nothing much positive about sideline especially if it is not working Cons Suddenly stops working and no support to fix it. Most of the time Dumb robot answers your questions which does't make any sense. frustrating Review Source VR Verified Reviewer Fixed Operations Manager Automotive Used the software for: 1-2 years ### "Love this" April 14, 2018 5.0 Pros Some of the best features for outside sales people or a group. Love the text and call auto reply options. I subscribed to the additional voicemail to text feature as well Cons You have to be sure you set up your phone correctly to ensure your voicemails go to the correct place. Sort of confusing Review Source VR Verified Reviewer Compliance Analyst Financial Services Used the software for: 1-2 years ### "Great application to use for additional phone number!" November 2, 2018 5.0 This has been a great app for me overall as I have met some people online that I would rather not keep in contact with. I can just ignore their calls and not have to worry about them harassing me all the time. I recommend it for users who need an additional line for any reason. Pros I started online dating about a year ago and found this to be great to create another phone number just for use when my date search. That way I did not have to worry about giving our my real phone number. Cons You must have a strong internet connection to properly answer calls. Otherwise, if you're traveling and going through low cellphone reception areas, you will not be able to take calls using this app. Review Source JK Joel K. Director Non-Profit Organization Management Used the software for: 6-12 months ### "50% price increase overnight" July 18, 2023 3.0 Their “Help” window responds with answers to questions you didn’t ask. No matter how you word the question the response is still the wrong and unrelated response. Customer service apologized for the rate increase. It’s not the increase, it’s the fact that Sideline raised the rate 50% at one time. WOW. Not a user friendly approach to customers. Pros Availability of a second phone line was needed so we began looking for a solution to a problem. Cons Sideline raised their monthly rate 50% overnight. No gradual increase, one swoop. Don’t we all wish we could raise our prices by 50% at one time? As a non-profit we work in a tight budget. Sadly, we’ll begin looking for an alternative service. Reason for choosing Sideline They were competitive in their pricing at $9.99 a month. Six months later they raised their rate by 50%. Review Source SO Shannon O. Real Estate Real Estate Used the software for: 1-2 years ### "Sideline" June 9, 2021 4.0 I like that I can add a business line to my phone and have a few members of my work also have it on their phone, to monitor and make sure things are getting answered. Pros I like that when you receive a sideline phone call it pops up like a phone call but it indicates that it is from your sideline line. It helps add an extra line and you can be longed into this on multiple devices. Great for adding a business line. Cons It is harder to navigate. Finding where you are to send out a message if you want to text seems not as easy as it should be. Review Source Response from Pinger June 22, 2021 Hey Sharon, We appreciate your feedback! If you have any questions about navigating the app or using any of the features, please contact us at support@sideline.com. Thanks again! ML Michelle L. Business Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Just want you need" July 19, 2019 5.0 Pros This works with iphone and android. I give out this number to business clients. The best feature about Sideline is that you can block people and they have no idea that they've been blocked, and there is no extra cost for the blocking Cons I sometimes get errors when using Sideline Review Source EW Evan W. Director of marketing Computer Software Used the software for: 2+ years ### "Years-long User" July 23, 2021 5.0 I have been a Sideline user for years, and I will never switch. I use it as my business line and it has everything I need. Great features, contact management, superior call quality and convenient features like auto-reply. Pros Sideline works like a charm! It never crashes, always connects, and makes my life easy. Cons Nothing! It keeps evolving and releasing convenient new features Review Source Response from Pinger August 2, 2021 Thanks for sharing your feedback, Evan! Feel free to reach out to support@sideline.com if you ever need assistance. JR Jen R. CEO Cosmetics Used the software for: 6-12 months ### "Better stuff out there" March 31, 2023 3.0 Pros Price and phone call quality higher than Google Voice Cons Connectivity with contacts, glitches in system. Reason for choosing Sideline It had better ratings. Switched from [Google Voice](https://www.capterra.com/p/210592/Voice/) Google voice sound quality was poor. Review Source CB Christine B. Therapist Mental Health Care Used the software for: 6-12 months ### "Love Sideline" September 6, 2019 5.0 I love Sideline. Having a business number is important to me as I am on the go between 5 different sites. I find that texting is the most convenient way of communication for most. I do not want to give out my personal number and Sideline is a great alternative. I only have to have ONE phone. Love it. Pros I love that Sideline works just like my regular cell phone number. It's easy to use and you can text too, which is a plus! Cons The only con I can think of is that the caller ID rarely works so I do not know who is calling when I answer. Review Source Response from Pinger June 8, 2021 Hey Christine, Thanks for taking the time to share some feedback regarding your experience with Sideline! Please feel free to reach out to support@sideline.com if you ever need help. BT Braden T. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "An OK Cheap Start" February 9, 2017 3.0 I use Sideline as the main number for my business since we are fairly new and it makes more sense to use than purchase a second phone. I had my number go down for about 4 days though, which was terrible and more than irritated my customers. I also cannot say how much it cost us in potential clients. Their customer service took 4 days to get back to us. Even though they offer phone numbers they don't have one themselves and only work through an email. Call quality is pretty good, but you need to be right next to your phone because Sideline won't let the calls ring for very long. Overall it has worked pretty well for us and we haven't had a need to switch from it yet. Pros Free. Works pretty well. Call quality same as any phone. Offers texting and calls. Cons Must use regularly to maintain number. Terrible customer service. Had a few calls that were dropped or not properly connected. Numbers are HIGHLY prone to spam calls. Review Source VR Verified Reviewer Image Reviewer Internet Used the software for: I used a free trial ### "Best option for keeping my phone number" September 10, 2019 4.0 I can keep my US number and still send and receive text messages! Pros So far, this has been the best option for me to keep my phone number while overseas. I lost my sim card, so couldn't get anything US based but they were able to port my number. I had to deal with tech support and they were fantastic. Cons It's a little clunky, but I am adapting to it. I think I need a sim card in to use it for calls, which isn't ideal. Review Source Response from Pinger June 8, 2021 Thank you so much for telling us about your experience using Sideline! cL carla L. Health Insurance Advisor Insurance Used the software for: 6-12 months ### "Good texting tool, but not ideal for mass texting " December 16, 2021 5.0 Good! Pros is easy to use, straight up, simple! I use Sideline whenever I don't want to waste money to text clients, with just the monthly payment you can text as many people as you want without getting a charge Cons I wish it had more options, maybe to save some auto-responses or mass texting but it does the job that is supposed to do Review Source Jason Y. Owner Used the software for: Less than 6 months ### "My go to choice for adding a 2nd phone number to my phone." March 7, 2018 5.0 They provide me an exclusive phone number for my business on my existing phone so that I don't have to carry and 2nd. Pros Sideline seemed like the obvious choice for me when I reviewed a few options for having a 2nd phone number for my business. I wanted to use the same phone for both my personal and business number and Sideline works seamlessly for me on my iPhone in that way. Was very easy to set up and configure, and I have had no issues with using it whatsoever. Review Source LL Laurabell L. owner Insurance Used the software for: 6-12 months ### "Best way to show local presence without having to change my cell phone number" September 13, 2017 5.0 Didn't have to change my cell phone number when I moved into a new state to start my new business. Pros That I don't have to change my cell phone number after moving into a new area to start my business. Added bonus, you can text from the number and now I can seperate all my business calls from my personal calls! Cons There is a delay when someone calls into me and I answer. I have to wait a few seconds. When a voicemail is left I can't dial back automatically, I have to go into the program to do so Review Source Iyad Q. Self Employed Media Production Used the software for: I used a free trial ### "It Works if you need it!" November 3, 2019 5.0 Great Experience! Pros I liked having two lines while carrying one cellphone! I liked it being anonymous to the party I was making business with. You choose the number and the area code. Receive messages through the sideline number! Cons No cons actually I did not need it after my free trial expired but I will sure use it again if I ever felt the need for a second line. Review Source Response from Pinger June 8, 2021 Thank you so much for sharing your experience! JP Jen P. Business Owner Used the software for: 1-2 years ### "Very happy with this extra phone number" March 7, 2018 5.0 Pros I've been using Sideline for over a year and find it so functional. Unlike many of my friends who need an extra work phone number, I simply use this on my iPhone and do not need to carry extra hardware. Absolutely worth for the pro version! Cons Sometimes calls come up as missed or voicemails come up within the app notification, and sometimes they show up in my general phone notification. It's just confusing as I'm not sure if it's a personal or professional call. Review Source JT Jennifer T. Director of Accounting Telecommunications Used the software for: 2+ years ### "A great product to separate work and personal life" July 14, 2021 4.0 Positive - helpful Pros Easy to use, helpful and convenient for a busy Mom Cons sometimes there can be an echo when talking on the phone Review Source Response from Pinger July 22, 2021 Hey Jennifer, Thank you for your honest appraisal! Feel free to reach out to support@sideline.com if the trouble with the echo persists - they should be able to get it resolved for you. Stephen J. Painter Construction Used the software for: Less than 6 months ### "Buisness number" July 17, 2021 5.0 I've realized its easier to use than to carry two phones around everywhere Pros I could use my same personal phone with a buisness line that way I didn't need two phones. Cons The voice line some applications won't except your number if its a voip line . Review Source Response from Pinger July 22, 2021 Thanks for your feedback, Stephen! PL Psalm L. virtual coach Used the software for: 1-2 years ### "No need for a second phone" July 17, 2018 4.0 Should have lower price tiers for lower use Pros This has cut my client cost down greatly. I don't have to have a seperate phone. The phone quality has been steadyand the texting is helpful with rescheduling! Cons There is this strange second message that you have to answer yes to for every call. I don't like the confirmation of the call button, but I understand it may help people who use there side line for more discreet dealings. Review Source Tim P. IT Technician Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Keeps me safe with a second, anonymous phone number!" April 13, 2019 5.0 Pros It was extremely easy to download the app and get it connected to my phone, and it was a breeze to set up! Cons Nothing - it worked perfectly and I didn't run into any issues using the app on my phone! Review Source Response from Pinger June 8, 2021 Thanks for sharing, Tim! Similar Products Featured ## Related categories [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/)