# Page 3 | Sideline Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Sideline the right Business Phone Systems solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149773/Sideline/reviews --- Sideline 3.8 (64) [View alternatives](https://www.capterra.com/p/149773/Sideline/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Sideline ## Showing most helpful reviews Showing 51-64 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KT Kenneth T. Therapist Mental Health Care Used the software for: 2+ years ### "Good When Used For The Right Reasons" April 23, 2019 4.0 Pros The software is very easy to use and navigate. The layout is intuitive and the process to obtain a number is simple. Cons It can be highly misused/abused by others who continuously create new phone numbers to harass others that have blocked them. Better safeguards should be in place to prevent this. Review Source Response from Pinger June 8, 2021 Hey Kenneth, Thanks for reaching out. Sideline does actively work to combat misuse and abuse of our services. However, if you're being harassed by a Sideline number, please report it to support@sideline.com so that we can disable the number and block you from receiving any additional harassing communications. Thanks again for sharing your experience. VR Verified Reviewer Operations Manager Management Consulting Used the software for: Less than 6 months ### "The worst customer service possible" November 7, 2018 1.0 Terrible, i wouldn't utilize this app for any of my personal business ever. Pros I liked the "concept" sadly so far no good. Cons Everything. The customer service offers 0 phone support and while they have text/chat the app and website use differnt vocabulary than the agents and there is a major communication problem. For example a rep at one point told me a port had failed then 30 minutes later sent me a text saying and i quote "Oops" refering to giving me the wrong information which lead to canceling the service incorrectly. Review Source JMY Jamey M. Y. Content Creator Internet Used the software for: 1-2 years ### "An affordable and easy solution to having a dedicated business number" December 17, 2018 5.0 Pros You don't need a separate phone or dedicated hardline, and it makes it easy to distinguish incoming calls. Cons Probably only a good solution if you're a small business owner or sole proprietor, otherwise a dedicated phone line and answering system would be more practical. Review Source Response from Pinger June 8, 2021 Thank you for taking the time to provide your experience and feedback, Jamey! Ahmed R. Principal, President/CEO Information Technology and Services Used the software for: 6-12 months ### "null" May 16, 2017 1.0 Review Source SV Samantha V. Stylist/Salon Owner Consumer Services Used the software for: 6-12 months ### "Great for side business" January 8, 2017 3.0 Considering this product is free, it has great features. I use it to run my part-time business, that doesn't warrant another line. Pros Cheap and easy to use. Cons Calls and texts don't always come/go through. Slightly unreliable. Review Source WS WILLIAM S. owner Food & Beverages Used the software for: 2+ years ### "They lie it is not ad free even when you pay" November 15, 2018 1.0 was good, now bad Pros it works, but so do others if their ads continue I will have no choice but to cancel Cons They lie it is not ad free even when you pay, just talked to support they told me that sideline ads will continue from them even if you pay for the account Review Source VR Verified Reviewer Insurance Agent Insurance Used the software for: I used a free trial ### "Sideline Review" February 1, 2019 4.0 Pros I used to love Sideline. It came in handy to use if I didn’t want to use my real phone number. Cons Only con is when they stopped the free version completely. Review Source Response from Pinger June 8, 2021 Thanks for sharing your experience with us! DA David A. Owner Used the software for: Less than 6 months ### "Customer service is the absolute worst. Go somewhere else for your own sanity!" May 28, 2017 1.0 Pros Con outweighs any pro. If customer service was better I would rate this probable 4 but it is terrible to say the least. Cons Worst customer service I have ever found! Cannot contact anyone via phone and no response via email. My business needs customer support Review Source Roland R. Medical Director Hospital & Health Care Used the software for: I used a free trial ### "null" August 24, 2017 1.0 Review Source OT Ora T. President Used the software for: 6-12 months ### "Thought I had free version" November 28, 2017 3.0 Cons Had to pay for what I thought was a free version. again as I said voice quality call and nothing about this app is superior to the ones that I am actually found out there that are truly free. Review Source NC Nivek C. Used the software for: ### "Great Second Number" November 7, 2016 5.0 I use Sideline on my personal cell phone in order to have two numbers on one phone. This allows me to accept calls on my second number for the non-profit organization I am a part of. This keeps my personal life and work life separated and makes it easy to identify who is calling me. This saves me from having to carry two phones with me at all times. Review Source WA Whitney A. Used the software for: ### "Really great small business phone number services" February 22, 2017 5.0 Im a small business and always on the go. I wanted a way to seperate business calls from personal and this is a great way to do it. I get a separate phone number that rings to my cell phone and the graphics on the home screen tell me its a business call. Its been awesome so far. Review Source ZC Zachary C. Used the software for: ### "null" April 6, 2019 5.0 Review Source Response from Pinger June 8, 2021 Thanks for sharing, Zachary! LL Lori L. Used the software for: ### "null" October 11, 2017 5.0 Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.