# Page 2 | eDirectory Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is eDirectory the right Directory solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149786/eDirectory/reviews --- eDirectory 4.2 (82) [View alternatives](https://www.capterra.com/p/149786/eDirectory/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of eDirectory ## Showing most helpful reviews Showing 26-50 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tito M. CEO & Founder Internet Used the software for: 2+ years ### "Um dos melhores sistemas de Diretório de Multiplos Propósitos" September 13, 2022 4.0 Pros Usei o eDirectory por uns quase 3 anos como diretório de tatuadores e realmente trata-se de um projeto excelente, de uma empresa bem consolidada. O edirectory tem muitas funcionalidades e utilidades no software e nos recursos adicionais, como seus aplicativos para iOS e Android. Estou pensando seriamente e voltar a utilizar. Cons O que menos me agradou na época em que usei era as dificuldades para fazer implementações e customizações visuais, o que parece que já foi resolvido nas novas versões. Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Dokan Multivendor](https://www.capterra.com/p/168004/Dokan-Multivendor-Marketplace/)[WordPress](https://www.capterra.com/p/131687/WordPress/) Pelas dificuldades na customização visual. Review Source BS Bruce S. Owner Food & Beverages Used the software for: 2+ years ### "eDirectory.com is the Best~" June 17, 2016 5.0 The support from eDirectory is fabulous and timely. Quick and responsive. More simplified now than in the past. Pros We are more than a directory, it offers a mobile directory as well. Affordable advertising. Media print is going by the wayside. Cons Could use more payment gateways, to use my own independent and swipe to avoid middleman. Review Source Response from eDirectory June 24, 2016 Hi Bruce! Thank you for reviewing eDirectory. We really appreciate your honest feedback and our team is always ready to help you achieve your online goals with eDirectory.com. Feel free to visit support.edirectory.com or e-mail us anytime at support@eDirectory.com. And when your needs get bigger we have some awesome options in our Mod Store, check it out: edirectory.com/directory-mod-store. A big thank you from the eDirectory.com team. AH Antoine H. CEO Education Management Used the software for: Less than 6 months ### "Everything you need with a directory program!" July 19, 2020 5.0 So far, I love the application. Easy to use, plenty of variation and creativity to implement into any directory idea while possessing a support team that is first-rate! I give them 5 stars and suggest everyone give them a shot! Pros The impressive qualities of eDirectory are numerous! I loved the rating system, the various ways you can add value to the customer while creating multiple revenue streams. After using free trials on various competitors I found eDirectory to be the most user friendly while also having a support staff ready and willing to help answer any questions or concerns. Customer service is key when running a business and getting bumps ironed out. eDirectory customer service is top-notched! Cons As with any software, the learning curve takes time but not nearly as much time as other applications that became so frustrating that I quit using them within 48 hours. I am enjoying learning the eDirectory software and often discover new ideas to implement that I had not considered prior to using eDirectory. Review Source BW Barry W. Marketing Consultant Marketing and Advertising Used the software for: 2+ years ### "Avoid if you dont want a money pit" December 5, 2023 1.0 Very poor. Mislead before i purchased and left with an outdated bit of software Pros Parts of the software cant be found anywhere else Cons Old deprecated code. Developers did not want to touch it Review Source RB Ron B. President Used the software for: ### "eDirectory Feedback - Rockwell Group" August 26, 2009 4.0 Top notch directory at remarkably low cost. Unmatched value for startups on a budget. Highly recommended. Great functionality. Great people. Great value. In a matter of months we've created a directory that far exceeds any of the competitors that have been in the marketplace for years. I would not want to compete against this directory. Pros great feature set. well thought out. incredibly easy to use. short time to market. tech team available with knowledge of product so minimal startup costs. clear consideration for seo was given to creation of directory. low cost. purchase code option allows for invisibility and sale of company in the future. improvements made to one directory can be "ported" over to new directories. Cons extremely limited communications at startup. a walk-through by a learned employee would have been invaluable. A user guide even would have been nice. capabilities of team unknown and therefore limit requests. severe difference in customer service between continents. coordination with graphics, css, and dev team still undetermined. development work very slow and timelines missed by large amounts. tech changes often cause issues to primary system which have to be rewritten (css written over, etc.). data input should have duplicate checking and also be more "bulletproof". rollbacks generally delete active accounts. signup process difficult and lengthy. Review Source ML Michael L. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Worst company I have ever dealt with " January 13, 2021 1.0 If I could give them zero starts I would and next steps for me is to file with better business bureau and I am filing a complaint against the company for fraud. I will do whatever I can to fight this ridiculous company and I will use all my social media influencers to also let the world know the scam they run. If they had any business acumen and any type of integrity they would have zero problem issuing a refund for a product that doesn’t work. However, when you scam people the only thing you can do is hold their money because you know they won’t come back. Pros What I like about this software is they have a very flashy and fake website that leads you to believe you can obtain an affordable directory solution. Cons The company is a complete scam and they don’t offer refunds unless you cancel within 48 hours. This is impossible to determine if their product works or not and they scam you by thinking to can use it for multiple purposes. When you try to get a refund they push you to several different “phony” employees and pretend they care, but give you a million reasons they can’t offer a refund. They don’t stand behind anything instead they offer you solutions to pay even more money to allow them to help you use their worthless software. Reason for choosing eDirectory Because my lead designer thought it was good, but he quickly realized once we tried it on our server it is GARBAGE. Review Source JN Jay N. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Features we need, Exceptional Customer Service" October 28, 2020 5.0 I have had an excellent experience so far. \[SENSITIVE CONTENT HIDDEN\] and the Tech Support team have been really great. Using the tool itself is an overall a very good experience. Pros eDirectory had all the key things I was looking for. Core feature set we need. Ease of use. The page and listing template editors are especially nice. The customer service has been exceptional. They attended to every need promptly and friendly. There were a few things that we needed urgently and they are able to do that with customizations at a reasonable cost. Cons Still has some development needed on the back end user features. Needs some more editable pages and widgets in their customization tools. Still was way ahead of the competitors we reviewed. Reason for choosing eDirectory Had the features we need Ease of use - no back end coding needed Great customer service Review Source KM Ken M. Manager of Educational Programs Used the software for: Less than 6 months ### "New to eDirectory and VERY Satisfied" April 13, 2018 5.0 Pros eDirectory has helped us through the entire process of setting up our online directory. From the initial sales consultation, to demonstrations, to customer support - the entire process has been a breeze. The availability of customizations for the software by the eDirectory team takes the burden off our own technology department and has made the move to their platform easy and cost effective. I'm excited to see how we can expand our use of this system. Cons I wish that I had a little bit more control over the visibility and movement of different components on the listing page. While so much of the website is customizable, it seems like certain areas necessitate an ordered customization even though they seem like simple show/hide fixes. Review Source EH Eric H. CEO Used the software for: 1-2 years ### "Very impressed with the customer support offered by eDirectory" June 16, 2017 4.0 Pros It's a great looking product so looks up to date and impressive for my customers. Loads of good functionality in the site manager section. It's customisable and flexible so easy to make it work to my specific needs. Good analytics too. Cons Geographic location functions are not perfect and I'm having ongoing issues with this. It's a fundamental part of my offering. Customer support is being helpful. Review Source WA Waqar A. Used the software for: ### " Higly customizable directory software supported by a superb team of professionals" June 6, 2016 5.0 Edirectory seemed to be best choice among any other choices designed for an enterprise scale directory software implementation. The product is highly customizable, based on open-stack, packaged with excellent guides (online, offline, videos etc) and support team (available round the clock ) to listen your voice and dealing with that in a highly professional manner. The development team who supported our customization request was very professional and flexiable. We had a number of issues (e.g. different browsers i.e. Edge bahaving differently than other browswers and sometimes showing warning messages) during our inital setup however they were always there to help sorting out these issues. Very much impressed. The technical architecture of the product seems quite robust offering better performance attained through use of latest technology standards such as elasticsearch and caching techniques. Highly recommended product and it offers a package of various custom modules as well targeted to solve specific chllanges. We are very keen to establish a long term business relationship with the team. Highly recommended. Review Source Response from eDirectory June 6, 2016 Hi Waqar, thank you for reviewing eDirectory. We really appreciate your honest feedback about our product, our features and our customization team. We are always ready (and happy) to help you achieve your online goals. A big thank you from the eDirectory.com team. SB Stacey B. Vendor Reations Restaurants Used the software for: Less than 6 months ### "Do not waste your money! " March 23, 2021 1.0 I would not waste time or money with this shady company! Very disgusted with the outcome and waste of time and resources. Pros There is nothing that I like about this product Cons The customer support is lacking-almost non existent. They did not provide any fixes and when we had to reach out to the salesman, \[SENSITIVE CONTENT HIDDEN\], to get any follow up. The program is broke in several ways and if you can't fix it you have wasted your money. The simplest things like the search feature doesn't even work! When we finally had enough and requested a refund they denied it and also admitted in an email that the reason they have lacking support is due to COVID, but sorry tough luck! Review Source Response from eDirectory March 25, 2021 Hi Stacey, I'm sorry to hear about the difficulty with your project. As the team discussed with you, the search and nearby results features works based on the user's location, not from listing a to listing b. This is a very specific behavior that can be customized directly on the source code. We stand for our services and product and we are happy to install a fresh version in your servers so you can get the most of the software and have your team customize it. Don't hesitate to reach out to me at emerson.travaglini@edirectory.com. Thank you! RF Robert F. Owner Used the software for: ### "eDirectory Review " February 17, 2010 4.0 I have a very successful site built using eDirectory from day one, beginning back in June 2007. I am happy with the system and would recommend it rather than building a system from scratch which is very costly and takes a lot of time. Nor would I penny pinch with a cheaper system that would not be as reliable and not have the features you will want. Pros This is really a comprehensive system with many optional modules. A major benefit in my opinion is the extraordinary internal linking throughout the directory, which from an SEO standpoint is wonderful. And the internal links are automatic. Also the ability to easily add as many categories, and levels of sub-categories helps in displaying the items in your directory, plus gives many more pages to be indexed by the search engines. Cost wise this is the system to get - there is value in this product. Cons I have had several customization jobs completed over the years and most have been very satisfactory and some even excellent but you do get different teams working on these over the years and some are not as good as others. However all work has been done satisfactorily. Review Source SS Simos S. Managing Directory Used the software for: ### "My experience with eDirectory software" February 18, 2010 5.0 If you are seriously thinking about making some money through a directory site, then you should seriously consider using eDirectory. Pros I have searched a lot before deciding to choose eDirectory for cypruslikethis.com. I has proved that my choice has been spot on. This software is really more than just a directory. Implementation has been long since I have done a lot of customizations to the software, but even with this the team that has been assigned to me managed to do everything I have asked from them. People with highly technical skills indeed. Something very important: after the completion of the customizations I have had all the support I needed for fixing any bugs or making any necessary adjustments to the software. Cons eDirectory is a serious piece of software, packed with lots of features. It should satisfy the needs of many as is. However, if you require to customize the software, you should be very clear on what you like to change/adjust and test the results yourself as well. Review Source JF Jo F. Owner Used the software for: 1-2 years ### "All in all a rip off" July 29, 2018 1.0 Pros I do like the fact it does what it says, it's a fairly basic directory system. Unfortunately what I liked about it, which was that the software was frequently updated and improved, I could not get. This means I am stick with an old out of date system. Cons The software is incredibly buggy. The custom development is of exceptionally poor quality and also the customisation team provide lazy and dishonest their quotations. They also did not provide me with the critical information that I would not be allowed upgrades if I had any custom development done. For me to get the upgrades I would need to pay more that I originally paid for my orginal customisations. They also wanted to pay AGAIN for upgrades I commissioned that were part of my orginal customisations. It is certainly not value for money. The eDirectory team care little for your actually requirements or you as an individual, they only care to make a quick buck. I would avoid where possible. Review Source LS Lev S. Owner Used the software for: ### "All Questions Answered" May 30, 2016 5.0 Well, I just got the software to use; haven't touched it yet. If I don't place a comment within 24 hours of receiving this email, I won't get a 100 dollar credit towards training, so there you go. My questions were answered, and it was obvious that the sales person who helped me, mastered the software's capabilities a while ago. My only recommendation would be that they take a little more time to understand the customer's business model, and contour their demo around how the software can support it. Otherwise, why not just make a video of the software's features, and leave it there. Though the software is "out of the box", the customers business model may not be. But I was very impressed with everything I saw in the demo, the sales person was great, and I'm excited to move forward and create my directory. Review Source Response from eDirectory June 2, 2016 Hi Lev, thank you for your honest feedback! Like most companies that treasure client perceptions, we offer a small gift for doing a short survey so we can continuously improve the way we do things for the people that matter most to us :) We look forward to powering this project with you! Please feel free to reach out for anything you need along the way :) Thank you. JD Jaoana D. CFO Used the software for: ### "Excellent Directory" July 2, 2010 5.0 Look at the demo. If it's got what you want, buy it. Pros During the last year we have looked at, purchased or spent time working with at least a half dozen software directories. We have hired programmers in the U.S., India, Hong Kong and the Eastern Block in the hope they could make these directories work. It has been incredibly costly and time consumming. The frustration meter was perpetually in the red zone. eDirectory appeared to have most of what we wanted so we took one more shot. It was a great move. In simple terms, the program works! It does a ton of things and has incredible features. As importantly, the company is staffed by professionals. There is communication and follow up by everyone. We have requested multiple software revisions. The eDirectory programmers have been on time and on budget. They clearly care about their product which means they care about our product. Cons We don't have any. Review Source SC Scott C. Owner Marketing and Advertising Used the software for: 2+ years ### "Horrendous" March 12, 2018 1.0 Zero. It nearly sunk our business trying to get it to work. Pros The people who tried helping us in Brazil where they outsource to. The initial demo of the software was great. But then it all went down hill. Cons So many bugs and problems. Review Source MF Matt F. Director of Business Development Consumer Services Used the software for: Less than 6 months ### "Terrible Support and misleading sales person \[SENSITIVE CONTENT HIDDEN\]" January 26, 2021 3.0 At first during the sales presentation by \[SENSITIVE CONTENT HIDDEN\] it was exciting, however we quickly learned that once the received payment the support was terrible. They just wouldn't resolve basic issues that we were sold such as the search function not working like we needed it to and setting up payments is still a struggle. We decided since we are 3 months in without a working product we are cancelling service, and of course now they are stalling and saying "I had to send the request to Upper Management" and that was a week ago. Funny thing is, "upper management" was included on the cancel emails with their \[SENSITIVE CONTENT HIDDEN\] Pros What we were sold would have been nice if it actually worked and we received any timely support which we did not. Cons Support. We would wait weeks to get a response from their support team. Setting up taking payments were problematic and the Search Function was not and still doesn't work 3 months into this after paying for the product in full. Review Source PN Perry N. Manager Pharmaceuticals Used the software for: Less than 6 months ### "Good, but be better" July 7, 2016 4.0 Fast support contact and account manager helpfull. Learning curve is short, (i'm not a geek !). Easy customazing option, but need CSS skills to modify some section Pros Fluidity, easy setting, good options Cons Not have multilanguage option for front end clients. Only one design , we dont have the option when starting. (We are industrial B2B portal) Review Source Response from eDirectory July 15, 2016 Hi Perry! Thanks for your honest review of eDirectory. We really appreciate your feedback and our team is always ready to help you achieve your online goals with eDirectory.com. Feel free to visit support.edirectory.com or e-mail us anytime at support@eDirectory.com. And when your needs get bigger we have some awesome options in our Mod Store, check it out: edirectory.com/directory-mod-store. A big thank you from the eDirectory.com team. RV Rejoy V. Developer Used the software for: ### "All in One Solution for a Directory" April 29, 2016 4.0 Pros In the past I have dealt with other directory scripts, eDirectory is the most professional directory script which covers all the areas of client's expectations. I liked the mobile app building option and which was the single most compelling feature of eDirectory helped me to decide. Cons Wow! the prohibitively high price was the stumbling block for years! at a fraction of this cost we can get other php directory scripts if you can compromise on some of the features. Final Word If your directory project is a hobby project there are other good scripts available. But if ever you decide to make your project a serious one (and start making real money$$$!!) go for the eDirectory by arcasolutions Review Source Response from eDirectory May 2, 2016 Hi Rejoy, thanks for this honest review of eDirectory. We really appreciate your feedback. Our team is always ready to help you achieve your online goals with eDirectory.com professionally and as a hobby. Feel free to visit www.support.edirectory.com or e-mail us anytime at support@eDirectory.com. A big thank you from the eDirectory.com team. DP David P. Software Developer Information Technology and Services Used the software for: Less than 6 months ### "Fantastic support from Daniel" May 28, 2020 5.0 Pros All the features and especially the cloud hosted service. This removes sys admin burden from me and allows me to focus on the business side of things. Cons Nothing yet, I've only just started using it Alternatives considered [Brilliant Directories](https://www.capterra.com/p/133173/Brilliant-Directories/) Review Source EH Eric H. CEO Used the software for: ### "Have only used the demo site so far but all looks very logical and pretty straightforward" May 26, 2016 4.0 Only used demo site so far. Seems to have an abundance of good functionality. Very well thought out platform. Good interface for both admin and users and those who want to add or claim a profile. Search function seems effective. Particularly keen in my case for an effective search by location feature. Seems to work well so far. Graphic design good and very pleasing to look at. Excited by the fully responsive site feature, mobile app and by robust SEO integrated throughout the site. So far no cons. Will know more as I start to implement my list on the platform. Very happy to feedback at any time. Great customer service too. Review Source Response from eDirectory May 30, 2016 Hi Eric, thank you for reviewing eDirectory. We really appreciate your honest feedback. Our team is always ready to help you achieve your online goals with eDirectory.com. Feel free to visit www.support.edirectory.com or e-mail us anytime at support@eDirectory.com. A big thank you from the eDirectory.com team. DP Dino P. President Used the software for: Less than 6 months ### "Purchase eDirectory" July 13, 2016 5.0 Over all the sales cycle was a very good one. I have been thinking about purchasing this for about 3 years and you kept me in the loop every step of the way. Pros Professional, current look and feel with great admin tools. Cons None yet. Review Source Response from eDirectory July 15, 2016 Hello Dino! Thanks for your honest review of eDirectory. We really appreciate your feedback and our team is always ready to help you achieve your online goals with eDirectory.com. Feel free to visit support.edirectory.com or e-mail us anytime at support@eDirectory.com. And when your needs get bigger we have some awesome options in our Mod Store, check it out: edirectory.com/directory-mod-store. A big thank you from the eDirectory.com team. WM Weerapat M. Managing Director Management Consulting Used the software for: Less than 6 months ### "Very easy to use and powerful" June 24, 2016 5.0 I have used and play around with it now for about a week and what I've done so far is going well. I don't need to ask theme much how to do, as it's very easy to use, but there are a few things I have to modify and customize it to meet my personal requirement, and wait for their supports, so far so good! Pros Functional Cons content display in mobile version Review Source Response from eDirectory June 24, 2016 Hey Weerapat! Thanks for your honest review of eDirectory. We really appreciate your feedback and our team is always ready to help you achieve your online goals with eDirectory.com. Feel free to visit support.edirectory.com or e-mail us anytime at support@eDirectory.com. A big thank you from the eDirectory.com team. DC David C. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Easy setup - Great software!" July 18, 2016 5.0 Overall, very smooth after payment. Very professional results. So far, great experience and I highly recommend. Pros High quality, easy to use, responsive support Cons None yet, just started Review Source Response from eDirectory July 22, 2016 Hi David! Thanks for your honest review of eDirectory. We really appreciate your feedback and our team is always ready to help you achieve your online goals with eDirectory.com. Feel free to visit support.edirectory.com or e-mail us anytime at support@eDirectory.com. And when your needs get bigger we have some awesome options in our Mod Store, check it out: edirectory.com/directory-mod-store. A big thank you from the eDirectory.com team. Similar Products Featured