# Appian Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Appian the right Business Process Management solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149795/Appian/reviews

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Appian

4.2 (75)

[View alternatives](https://www.capterra.com/p/149795/Appian/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Appian

Ease of use

4.2

Customer Service

4.2

## Pros and Cons in Reviews

Khemraj S

Sr ConsultantComputer Software, 51 - 200 employeesUsed the software for: More than 2 years.

“It’s easy to setup integrations with 3rd party systems, prebuilt standard layouts and UI components & powerful process model capabilities are excellent.“

October 14, 2022

Ayush T

Intelligent Automation Developer Financial Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years.

“It might be a little costly for small and medium enterprises.“

May 29, 2021

VM

Varnika M

Senior AssociateManagement Consulting, 10,001+ employeesUsed the software for: More than 2 years.

“It releases new features and functionality in every quarter of the year to keep up with the cutting edge technology.“

July 25, 2022

Sushanth M

Solutions ArchitectFinancial Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“Some of the things involved in application development are not standards based.“

March 30, 2021

DB

Danielle B

Recruitment AdvisorHospitality, 201 - 500 employeesUsed the software for: More than 2 years.

“I use Appian most days for my job - easy to use and navigate.“

December 15, 2023

Ayush T

Intelligent Automation Developer Financial Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years.

“We have replaced so many tools in BPM but this has always remained intact solely because of it's user-friendly approach, easy to learn and build and it's huge market dominance.“

May 29, 2021

## Showing most helpful reviews

Showing 1-25 of 75 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Wayne F.  
Manager, Architecture Strategy  
Telecommunications  
Used the software for: 2+ years

### "Business Process Management Suite - Appian"

July 14, 2020

5.0

Pros

The most powerful feature of this platform for us was the ability to integrate seamlessly into quite a number of upstream and downstream systems using a variety of integration methods (connected systems, pub/sub methods, web services of various types and shared data among others). With thousands of users working across complex, often long-running business processes, this was a key enabler.

Cons

Recent releases have added capabilities only to the Appian Cloud based product, would like these also available to on-premise installations.

Alternatives considered

[Pega CRM](https://www.capterra.com/p/157/Pega-CRM/)

Reason for choosing Appian

Capabilities, cost and ability to develop internally rather than rely on professional services offerings from the vendor.

Review Source

KN

Kondaiah N.  
IT Solution Architect  
Retail  
Used the software for: 1-2 years

### "IT Solutions Architect "

December 7, 2025

4.0

Over experience is good and easy, Appian tec team helped our team to build web services to get live data from Appian to our host system.

Pros

Easy for trucks route planning, modeling for retail whoole Route Planning, Modeling & Design sale Distribution , and easy to het real Time Data theough apis.

Cons

Application is not having ability for cuatomers to Custumize dashboard reports available for tracking truck status.

Switched from

[PeopleNet](https://www.capterra.com/p/216555/PeopleNet/)

One of the best and widely used tool For route management and wide available featires.

Review Source

PS

Parag S.  
Development director  
Financial Services  
Used the software for: 2+ years

### "Appian feedback 2017"

April 3, 2017

3.0

Good workflow, Still to mature into a robust tool with better ui capabilities + performance monitoring and debugging capabilities

Pros

Good workflow capabilities

Cons

Very basic ui Immature deployment and monitoring capabilities

Review Source

VM

Varnika M.  
Senior Associate  
Management Consulting  
Used the software for: 2+ years

### "Best software ever to build and design business workflows"

July 25, 2022

5.0

It releases new features and functionality in every quarter of the year to keep up with the cutting edge technology.

Pros

Low code platform so minimum coding is needed and turn around time to build and design workflows, user interfaces, reports, and dashboards is low.

Cons

Appian is inefficient to handle enormous amount of data.

Switched from

[Decisions](https://www.capterra.com/p/181485/Decisions/)[NVIDIA GPU Cloud (NGC)](https://www.capterra.com/p/171055/DIGITS/)

There were some functionalities that we were unable to build in these platforms.

Review Source

VR

Verified Reviewer  
Solutions Architect  
Financial Services  
Used the software for: 1-2 years

### "Great for rapid application development"

March 30, 2021

4.0

I was able to quickly standup useful business applications with Appian that has helped my department become more productive in day to day tasks.

Pros

Appian's rapid application development capabilities allow you to quickly standup a production ready application with a user interface and business workflows.

Cons

Some of the things involved in application development are not standards based. It feels like I have to learn a new programming language, although it is quite simple to learn.

Alternatives considered

[Bizagi](https://www.capterra.com/p/127621/BPM-Suite/)[Pega Platform](https://www.capterra.com/p/151476/Pega-7-Platform/)

Reason for choosing Appian

Best platform overall. Provided a POC environment.

Switched from

[Bizagi](https://www.capterra.com/p/127621/BPM-Suite/)

Bizagi is way more expensive and cumbersome to use.

Review Source

SK

Sudharshan K.  
Ceo  
Computer Software  
Used the software for: 1-2 years

### "Appiam alow code no code great tool"

December 24, 2023

5.0

Excellent, but requires more tools to model data flows.

Pros

Excellent administration dashboards.user setup was very easy.

Cons

Single instance setup is tpugh takes 40 minutes to update a patch in windows.

Alternatives considered

[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)

Review Source

Khemraj S.  
Sr Consultant  
Computer Software  
Used the software for: 2+ years

### "Best lowcode app development platform in the market!"

October 14, 2022

5.0

Banking sector projects, healthcare projects

Pros

It’s easy to setup integrations with 3rd party systems, prebuilt standard layouts and UI components & powerful process model capabilities are excellent.

Cons

UI customisation should be improved, as we can use only standard components with standard functionality.

Reason for choosing Appian

It’s powerful process model capabilities.

Review Source

VR

Verified Reviewer  
Intelligent Automation Developer  
Financial Services  
Used the software for: 2+ years

### "Hugely Effective BPM Tool with Ever-growing features! "

May 29, 2021

5.0

I have been working as a developer on Appian for almost 2 years. This tools has been there in my organization for around 5 years now. We have replaced so many tools in BPM but this has always remained intact solely because of it's user-friendly approach, easy to learn and build and it's huge market dominance. I picked up the tool and got going with it in a week's time. It's so easy to learn it. Also, the kind of capabilities and features it provides and the overall UI has kept customer satisfaction levels in my organization at an all time high!

Pros

This is the best BPM tool I have ever worked on. We are using it in our organization for 5+ years now. Features I like the most are : -Easy to learn and use. -Deployment suite is super nice and easy. -UI is very user-friendly and even a beginner will not have much difficulty in understanding and hovering around the tool a little bit. It's that easy! I was able to learn it in a week's time. -They are now also adding RPA features in the tool which makes us remain on the same tool skill set yet move around other BPM related industry capabilities like RPA and AI.

Cons

It might be a little costly for small and medium enterprises. I can't think of anything else.

Review Source

VR

Verified Reviewer  
Analyst  
Financial Services  
Used the software for: 2+ years

### "Tasks meets process "

August 10, 2022

4.0

Appian is used for approval of various users and services and has a set up where role based/level based approvals are handled.

Pros

Appian has functionality for users, where various functions can be created as per the process.

Cons

Appian sometimes is slow because of large user base and data activity.

Review Source

VR

Verified Reviewer  
Software Engineer  
Computer Software  
Used the software for: 6-12 months

### "Appian User"

December 22, 2020

4.0

BPM tool is nice to use , RPA and other features are available in the tool and i have not used it yet.

Pros

Installation and configuration is easy. Maintenance is easy and upgrades are easy. Platform contains latest technologies.

Cons

Expression builder is a tough debugging ask. Design considerations are to run deep. Database design considerations are also to run deep to maintain developers ease to debug and update.

Review Source

SK

Sunil K.  
Sr. Tech leader  
Information Services  
Used the software for: 2+ years

### "Appian experience "

April 5, 2017

4.0

Very process driven, quick app option for pic and then to the full development cycle is very helpful.

Pros

Easy to develop a quick app. Well documented

Cons

Expensive, Report need more options

Review Source

SP

Sachin P.  
Manager  
Government Administration  
Used the software for: 2+ years

### "Consultant "

April 3, 2017

5.0

Great, product has been easy to implement. Several applications deployed on the same platform make maintenance easy

Pros

Easy to learn

Cons

Parallel development can be challenging

Review Source

HD

Henry D.  
Developer  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Software developer"

April 3, 2017

4.0

Design and implement bpms applications are getting way easier if I use Appian product. And the UI design using sail form is the best.

Pros

UI design

Cons

Integration

Review Source

PS

Prabhdeep S.  
Software Engineer  
  
Used the software for: 1-2 years

### "Review of Appian"

December 10, 2017

4.0

Pros

It is quick to learn as compared to other BPM products. Deployments are quick and easy. UI is clean and responsiveness is built in.

Cons

Appian needs to reduce its license cost. Some of the components needs to be improved in performance wise.

Review Source

BC

Bruno C.  
CISO  
Financial Services  
Used the software for: 1-2 years

### "Hard start-up but fast delivery apps"

April 5, 2017

4.0

On-premise solutions hard to maintain for not specialized it dept. Fantastic delivery experience on apps design and meet user requirements on time. Cloud the best choise

Pros

Flexibility

Cons

You can do everything

Review Source

JH

Joe H.  
Recruiter  
  
Used the software for: 6-12 months

### "A Flexible and Friendly BPM Tool"

January 9, 2018

5.0

Pros

We have found Appian to be very flexible and well suited to whatever requirement we have thrown at it.

Cons

Appian training is quite basic and linear. On premise support could be better. So many product releases in a year can also make it difficult to stay on the latest version

Review Source

DG

David G.  
Appian Consultant  
Financial Services  
Used the software for: 6-12 months

### "Senior Appian Consultant"

April 3, 2017

4.0

More then 1 year experience with Appian in Europe. With an insurance company in the Netherlands. Project exists of 2 different applications and multiple integrations.

Pros

Low code

Cons

UI possibilities

Review Source

LV

Laura V.  
IT  
Entertainment  
Used the software for: 2+ years

### "Appian WF"

November 28, 2022

3.0

Pros

Easy to use and customize with personalizations and to use

Cons

Only a tool for WF not for more complex applications

Review Source

SR

Suren R.  
Senior Director  
Banking  
Used the software for: 2+ years

### "Appian Product Review COG"

April 3, 2017

4.0

The product UI required a overhaul for a long time. The product is still perceived as difficult to use compared to Pega or IBM BPM even though it is not the case.

Pros

Price and applicability as a light weight BPM software

Cons

Rigid UI and cannot customize easily

Review Source

JG

John G.  
  
  
Used the software for:

### "Next level application platform"

April 3, 2017

5.0

Great features and functional UI. All processes are tracked. Only complaint is need to learn Appian expression language to make advanced functionality. Once learned, can really develop relatively quick. Love RAD.

Pros

Rapid development cycles.

Cons

The expression language is unique and needs to be learned to perform advanced features. Would rather use JavaScript or groovy natively.

Review Source

PV

Patrick V.  
Cto  
Computer Software  
Used the software for: 1-2 years

### "My Appian review"

April 3, 2017

4.0

Great product. Quick development. Proper low code platform. Our implementation for Aegon is a great success. Now they discovered the product options, plenty of new projects will be using Appian.

Pros

Quick development time. Good ootb features

Cons

UI features could be improved to compete with modern standards like Angualr

Review Source

BB

Bret B.  
Director  
Computer Software  
Used the software for:

### "Appian review"

April 5, 2017

5.0

There is no better nor cost efficient way to start your digital transformation than with Appian. With a complete development platform you will be deploying processes in a rid fashion.

Pros

Complete feature set

Cons

Can be a bit inflexible when it comes to UI design.

Review Source

NK

Neeraj K.  
Sr. Area Sales Director  
Pharmaceuticals  
Used the software for: Less than 6 months

### "360 Degree"

April 4, 2017

4.0

360 degree is most unique pitch around the Appian Platform. We hope to build many attractive propositions for our Life Sciences customers using this platform. Awaiting more flexible options in future releases as this platform grows from strength to strength

Pros

Visualization

Cons

Some of the screens don't have flexibility around the UI, but am hearing that it's coming in the next 2 releases

Review Source

AS

Amresh S.  
  
  
Used the software for:

### "Appian 2017"

April 3, 2017

4.0

Great one point stop for solution, whether it's transforming your IT or bringing in digital or process transformation. Know about all the latest trends in IT space.

Review Source

SD

Sabyasachi D.  
Client services  
Information Technology and Services  
Used the software for: Less than 6 months

### "Sabya's review"

April 4, 2017

4.0

Appian UI is great. Like it's out of Box features . Ian surprised and thrilled the way it is getting used in healt care industry . We all know what great it can do in financial segment. Great product. The plug -in are easy to configure as well.

Pros

Fantastic UI , out of Box features

Cons

Costly

Review Source

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