# Appian Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Appian the right Business Process Management solution for you? Explore 75 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149795/Appian/reviews --- Appian 4.2 (75) [View alternatives](https://www.capterra.com/p/149795/Appian/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Appian Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews Khemraj S Sr ConsultantComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “It’s easy to setup integrations with 3rd party systems, prebuilt standard layouts and UI components & powerful process model capabilities are excellent.“ October 14, 2022 Ayush T Intelligent Automation Developer Financial Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “It might be a little costly for small and medium enterprises.“ May 29, 2021 VM Varnika M Senior AssociateManagement Consulting, 10,001+ employeesUsed the software for: More than 2 years. “It releases new features and functionality in every quarter of the year to keep up with the cutting edge technology.“ July 25, 2022 Sushanth M Solutions ArchitectFinancial Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Some of the things involved in application development are not standards based.“ March 30, 2021 DB Danielle B Recruitment AdvisorHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “I use Appian most days for my job - easy to use and navigate.“ December 15, 2023 Ayush T Intelligent Automation Developer Financial Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “We have replaced so many tools in BPM but this has always remained intact solely because of it's user-friendly approach, easy to learn and build and it's huge market dominance.“ May 29, 2021 ## Showing most helpful reviews Showing 1-25 of 75 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Wayne F. Manager, Architecture Strategy Telecommunications Used the software for: 2+ years ### "Business Process Management Suite - Appian" July 14, 2020 5.0 Pros The most powerful feature of this platform for us was the ability to integrate seamlessly into quite a number of upstream and downstream systems using a variety of integration methods (connected systems, pub/sub methods, web services of various types and shared data among others). With thousands of users working across complex, often long-running business processes, this was a key enabler. Cons Recent releases have added capabilities only to the Appian Cloud based product, would like these also available to on-premise installations. Alternatives considered [Pega CRM](https://www.capterra.com/p/157/Pega-CRM/) Reason for choosing Appian Capabilities, cost and ability to develop internally rather than rely on professional services offerings from the vendor. Review Source KN Kondaiah N. IT Solution Architect Retail Used the software for: 1-2 years ### "IT Solutions Architect " December 7, 2025 4.0 Over experience is good and easy, Appian tec team helped our team to build web services to get live data from Appian to our host system. Pros Easy for trucks route planning, modeling for retail whoole Route Planning, Modeling & Design sale Distribution , and easy to het real Time Data theough apis. Cons Application is not having ability for cuatomers to Custumize dashboard reports available for tracking truck status. Switched from [PeopleNet](https://www.capterra.com/p/216555/PeopleNet/) One of the best and widely used tool For route management and wide available featires. Review Source PS Parag S. Development director Financial Services Used the software for: 2+ years ### "Appian feedback 2017" April 3, 2017 3.0 Good workflow, Still to mature into a robust tool with better ui capabilities + performance monitoring and debugging capabilities Pros Good workflow capabilities Cons Very basic ui Immature deployment and monitoring capabilities Review Source VM Varnika M. Senior Associate Management Consulting Used the software for: 2+ years ### "Best software ever to build and design business workflows" July 25, 2022 5.0 It releases new features and functionality in every quarter of the year to keep up with the cutting edge technology. Pros Low code platform so minimum coding is needed and turn around time to build and design workflows, user interfaces, reports, and dashboards is low. Cons Appian is inefficient to handle enormous amount of data. Switched from [Decisions](https://www.capterra.com/p/181485/Decisions/)[NVIDIA GPU Cloud (NGC)](https://www.capterra.com/p/171055/DIGITS/) There were some functionalities that we were unable to build in these platforms. Review Source VR Verified Reviewer Solutions Architect Financial Services Used the software for: 1-2 years ### "Great for rapid application development" March 30, 2021 4.0 I was able to quickly standup useful business applications with Appian that has helped my department become more productive in day to day tasks. Pros Appian's rapid application development capabilities allow you to quickly standup a production ready application with a user interface and business workflows. Cons Some of the things involved in application development are not standards based. It feels like I have to learn a new programming language, although it is quite simple to learn. Alternatives considered [Bizagi](https://www.capterra.com/p/127621/BPM-Suite/)[Pega Platform](https://www.capterra.com/p/151476/Pega-7-Platform/) Reason for choosing Appian Best platform overall. Provided a POC environment. Switched from [Bizagi](https://www.capterra.com/p/127621/BPM-Suite/) Bizagi is way more expensive and cumbersome to use. Review Source SK Sudharshan K. Ceo Computer Software Used the software for: 1-2 years ### "Appiam alow code no code great tool" December 24, 2023 5.0 Excellent, but requires more tools to model data flows. Pros Excellent administration dashboards.user setup was very easy. Cons Single instance setup is tpugh takes 40 minutes to update a patch in windows. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Review Source Khemraj S. Sr Consultant Computer Software Used the software for: 2+ years ### "Best lowcode app development platform in the market!" October 14, 2022 5.0 Banking sector projects, healthcare projects Pros It’s easy to setup integrations with 3rd party systems, prebuilt standard layouts and UI components & powerful process model capabilities are excellent. Cons UI customisation should be improved, as we can use only standard components with standard functionality. Reason for choosing Appian It’s powerful process model capabilities. Review Source VR Verified Reviewer Intelligent Automation Developer Financial Services Used the software for: 2+ years ### "Hugely Effective BPM Tool with Ever-growing features! " May 29, 2021 5.0 I have been working as a developer on Appian for almost 2 years. This tools has been there in my organization for around 5 years now. We have replaced so many tools in BPM but this has always remained intact solely because of it's user-friendly approach, easy to learn and build and it's huge market dominance. I picked up the tool and got going with it in a week's time. It's so easy to learn it. Also, the kind of capabilities and features it provides and the overall UI has kept customer satisfaction levels in my organization at an all time high! Pros This is the best BPM tool I have ever worked on. We are using it in our organization for 5+ years now. Features I like the most are : -Easy to learn and use. -Deployment suite is super nice and easy. -UI is very user-friendly and even a beginner will not have much difficulty in understanding and hovering around the tool a little bit. It's that easy! I was able to learn it in a week's time. -They are now also adding RPA features in the tool which makes us remain on the same tool skill set yet move around other BPM related industry capabilities like RPA and AI. Cons It might be a little costly for small and medium enterprises. I can't think of anything else. Review Source VR Verified Reviewer Analyst Financial Services Used the software for: 2+ years ### "Tasks meets process " August 10, 2022 4.0 Appian is used for approval of various users and services and has a set up where role based/level based approvals are handled. Pros Appian has functionality for users, where various functions can be created as per the process. Cons Appian sometimes is slow because of large user base and data activity. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 6-12 months ### "Appian User" December 22, 2020 4.0 BPM tool is nice to use , RPA and other features are available in the tool and i have not used it yet. Pros Installation and configuration is easy. Maintenance is easy and upgrades are easy. Platform contains latest technologies. Cons Expression builder is a tough debugging ask. Design considerations are to run deep. Database design considerations are also to run deep to maintain developers ease to debug and update. Review Source SK Sunil K. Sr. Tech leader Information Services Used the software for: 2+ years ### "Appian experience " April 5, 2017 4.0 Very process driven, quick app option for pic and then to the full development cycle is very helpful. Pros Easy to develop a quick app. Well documented Cons Expensive, Report need more options Review Source SP Sachin P. Manager Government Administration Used the software for: 2+ years ### "Consultant " April 3, 2017 5.0 Great, product has been easy to implement. Several applications deployed on the same platform make maintenance easy Pros Easy to learn Cons Parallel development can be challenging Review Source HD Henry D. Developer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Software developer" April 3, 2017 4.0 Design and implement bpms applications are getting way easier if I use Appian product. And the UI design using sail form is the best. Pros UI design Cons Integration Review Source PS Prabhdeep S. Software Engineer Used the software for: 1-2 years ### "Review of Appian" December 10, 2017 4.0 Pros It is quick to learn as compared to other BPM products. Deployments are quick and easy. UI is clean and responsiveness is built in. Cons Appian needs to reduce its license cost. Some of the components needs to be improved in performance wise. Review Source BC Bruno C. CISO Financial Services Used the software for: 1-2 years ### "Hard start-up but fast delivery apps" April 5, 2017 4.0 On-premise solutions hard to maintain for not specialized it dept. Fantastic delivery experience on apps design and meet user requirements on time. Cloud the best choise Pros Flexibility Cons You can do everything Review Source JH Joe H. Recruiter Used the software for: 6-12 months ### "A Flexible and Friendly BPM Tool" January 9, 2018 5.0 Pros We have found Appian to be very flexible and well suited to whatever requirement we have thrown at it. Cons Appian training is quite basic and linear. On premise support could be better. So many product releases in a year can also make it difficult to stay on the latest version Review Source DG David G. Appian Consultant Financial Services Used the software for: 6-12 months ### "Senior Appian Consultant" April 3, 2017 4.0 More then 1 year experience with Appian in Europe. With an insurance company in the Netherlands. Project exists of 2 different applications and multiple integrations. Pros Low code Cons UI possibilities Review Source LV Laura V. IT Entertainment Used the software for: 2+ years ### "Appian WF" November 28, 2022 3.0 Pros Easy to use and customize with personalizations and to use Cons Only a tool for WF not for more complex applications Review Source SR Suren R. Senior Director Banking Used the software for: 2+ years ### "Appian Product Review COG" April 3, 2017 4.0 The product UI required a overhaul for a long time. The product is still perceived as difficult to use compared to Pega or IBM BPM even though it is not the case. Pros Price and applicability as a light weight BPM software Cons Rigid UI and cannot customize easily Review Source JG John G. Used the software for: ### "Next level application platform" April 3, 2017 5.0 Great features and functional UI. All processes are tracked. Only complaint is need to learn Appian expression language to make advanced functionality. Once learned, can really develop relatively quick. Love RAD. Pros Rapid development cycles. Cons The expression language is unique and needs to be learned to perform advanced features. Would rather use JavaScript or groovy natively. Review Source PV Patrick V. Cto Computer Software Used the software for: 1-2 years ### "My Appian review" April 3, 2017 4.0 Great product. Quick development. Proper low code platform. Our implementation for Aegon is a great success. Now they discovered the product options, plenty of new projects will be using Appian. Pros Quick development time. Good ootb features Cons UI features could be improved to compete with modern standards like Angualr Review Source BB Bret B. Director Computer Software Used the software for: ### "Appian review" April 5, 2017 5.0 There is no better nor cost efficient way to start your digital transformation than with Appian. With a complete development platform you will be deploying processes in a rid fashion. Pros Complete feature set Cons Can be a bit inflexible when it comes to UI design. Review Source NK Neeraj K. Sr. Area Sales Director Pharmaceuticals Used the software for: Less than 6 months ### "360 Degree" April 4, 2017 4.0 360 degree is most unique pitch around the Appian Platform. We hope to build many attractive propositions for our Life Sciences customers using this platform. Awaiting more flexible options in future releases as this platform grows from strength to strength Pros Visualization Cons Some of the screens don't have flexibility around the UI, but am hearing that it's coming in the next 2 releases Review Source AS Amresh S. Used the software for: ### "Appian 2017" April 3, 2017 4.0 Great one point stop for solution, whether it's transforming your IT or bringing in digital or process transformation. Know about all the latest trends in IT space. Review Source SD Sabyasachi D. Client services Information Technology and Services Used the software for: Less than 6 months ### "Sabya's review" April 4, 2017 4.0 Appian UI is great. Like it's out of Box features . Ian surprised and thrilled the way it is getting used in healt care industry . We all know what great it can do in financial segment. Great product. The plug -in are easy to configure as well. Pros Fantastic UI , out of Box features Cons Costly Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.