# Appian Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Appian the right Business Process Management solution for you? Explore 76 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149795/Appian/reviews --- Appian 4.2 (76) [View alternatives](https://www.capterra.com/p/149795/Appian/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Appian Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews Jerry L OwnerComputer Software, Self-employedUsed the software for: 6-12 months. “The platform made it easier to adapt workflows as business needs changed, which saved both time and operational effort.“ May 26, 2026 Sushanth M Solutions ArchitectFinancial Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Some of the things involved in application development are not standards based.“ March 30, 2021 Jerry L OwnerComputer Software, Self-employedUsed the software for: 6-12 months. “It also helped centralize tasks and data, which improved visibility and communication across the business.“ May 26, 2026 Ayush T Intelligent Automation Developer Financial Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “It might be a little costly for small and medium enterprises.“ May 29, 2021 Khemraj S Sr ConsultantComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “It’s easy to setup integrations with 3rd party systems, prebuilt standard layouts and UI components & powerful process model capabilities are excellent.“ October 14, 2022 VM Varnika M Senior AssociateManagement Consulting, 10,001+ employeesUsed the software for: More than 2 years. “It releases new features and functionality in every quarter of the year to keep up with the cutting edge technology.“ July 25, 2022 ## Showing most helpful reviews Showing 1-25 of 76 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Wayne F. Manager, Architecture Strategy Telecommunications Used the software for: 2+ years ### "Business Process Management Suite - Appian" July 14, 2020 5.0 Pros The most powerful feature of this platform for us was the ability to integrate seamlessly into quite a number of upstream and downstream systems using a variety of integration methods (connected systems, pub/sub methods, web services of various types and shared data among others). With thousands of users working across complex, often long-running business processes, this was a key enabler. Cons Recent releases have added capabilities only to the Appian Cloud based product, would like these also available to on-premise installations. Alternatives considered [Pega CRM](https://www.capterra.com/p/157/Pega-CRM/) Reason for choosing Appian Capabilities, cost and ability to develop internally rather than rely on professional services offerings from the vendor. Review Source KN Kondaiah N. IT Solution Architect Retail Used the software for: 1-2 years ### "IT Solutions Architect " December 7, 2025 4.0 Over experience is good and easy, Appian tec team helped our team to build web services to get live data from Appian to our host system. Pros Easy for trucks route planning, modeling for retail whoole Route Planning, Modeling & Design sale Distribution , and easy to het real Time Data theough apis. Cons Application is not having ability for cuatomers to Custumize dashboard reports available for tracking truck status. Switched from [PeopleNet](https://www.capterra.com/p/216555/PeopleNet/) One of the best and widely used tool For route management and wide available featires. Review Source VR Verified Reviewer Owner Computer Software Used the software for: 6-12 months ### "Great Low-Code Platform for Streamlining Business Processes" May 26, 2026 4.0 Overall, our experience with Appian has been very positive. It helped my small business improve efficiency by automating repetitive tasks and simplifying several manual processes. The platform made it easier to adapt workflows as business needs changed, which saved both time and operational effort. We found it to be a reliable solution for organizations looking to modernize processes without investing heavily in custom software development. Pros What I liked most about Appian was how quickly it allowed my small business to build and automate workflows without needing a large development team. The drag-and-drop interface made it easier to create applications and improve internal processes in a short amount of time. It also helped centralize tasks and data, which improved visibility and communication across the business. The platform feels scalable, so it can continue to grow alongside a small company’s needs Cons While the interface is user-friendly overall, there can still be a learning curve when configuring more complex workflows or integrations. Review Source PS Parag S. Development director Financial Services Used the software for: 2+ years ### "Appian feedback 2017" April 3, 2017 3.0 Good workflow, Still to mature into a robust tool with better ui capabilities + performance monitoring and debugging capabilities Pros Good workflow capabilities Cons Very basic ui Immature deployment and monitoring capabilities Review Source VM Varnika M. Senior Associate Management Consulting Used the software for: 2+ years ### "Best software ever to build and design business workflows" July 25, 2022 5.0 It releases new features and functionality in every quarter of the year to keep up with the cutting edge technology. Pros Low code platform so minimum coding is needed and turn around time to build and design workflows, user interfaces, reports, and dashboards is low. Cons Appian is inefficient to handle enormous amount of data. Switched from [Decisions](https://www.capterra.com/p/181485/Decisions/)[NVIDIA GPU Cloud (NGC)](https://www.capterra.com/p/171055/DIGITS/) There were some functionalities that we were unable to build in these platforms. Review Source VR Verified Reviewer Solutions Architect Financial Services Used the software for: 1-2 years ### "Great for rapid application development" March 30, 2021 4.0 I was able to quickly standup useful business applications with Appian that has helped my department become more productive in day to day tasks. Pros Appian's rapid application development capabilities allow you to quickly standup a production ready application with a user interface and business workflows. Cons Some of the things involved in application development are not standards based. It feels like I have to learn a new programming language, although it is quite simple to learn. Alternatives considered [Bizagi](https://www.capterra.com/p/127621/BPM-Suite/)[Pega Platform](https://www.capterra.com/p/151476/Pega-7-Platform/) Reason for choosing Appian Best platform overall. Provided a POC environment. Switched from [Bizagi](https://www.capterra.com/p/127621/BPM-Suite/) Bizagi is way more expensive and cumbersome to use. Review Source Khemraj S. Sr Consultant Computer Software Used the software for: 2+ years ### "Best lowcode app development platform in the market!" October 14, 2022 5.0 Banking sector projects, healthcare projects Pros It’s easy to setup integrations with 3rd party systems, prebuilt standard layouts and UI components & powerful process model capabilities are excellent. Cons UI customisation should be improved, as we can use only standard components with standard functionality. Reason for choosing Appian It’s powerful process model capabilities. Review Source VR Verified Reviewer Intelligent Automation Developer Financial Services Used the software for: 2+ years ### "Hugely Effective BPM Tool with Ever-growing features! " May 29, 2021 5.0 I have been working as a developer on Appian for almost 2 years. This tools has been there in my organization for around 5 years now. We have replaced so many tools in BPM but this has always remained intact solely because of it's user-friendly approach, easy to learn and build and it's huge market dominance. I picked up the tool and got going with it in a week's time. It's so easy to learn it. Also, the kind of capabilities and features it provides and the overall UI has kept customer satisfaction levels in my organization at an all time high! Pros This is the best BPM tool I have ever worked on. We are using it in our organization for 5+ years now. Features I like the most are : -Easy to learn and use. -Deployment suite is super nice and easy. -UI is very user-friendly and even a beginner will not have much difficulty in understanding and hovering around the tool a little bit. It's that easy! I was able to learn it in a week's time. -They are now also adding RPA features in the tool which makes us remain on the same tool skill set yet move around other BPM related industry capabilities like RPA and AI. Cons It might be a little costly for small and medium enterprises. I can't think of anything else. Review Source VR Verified Reviewer Analyst Financial Services Used the software for: 2+ years ### "Tasks meets process " August 10, 2022 4.0 Appian is used for approval of various users and services and has a set up where role based/level based approvals are handled. Pros Appian has functionality for users, where various functions can be created as per the process. Cons Appian sometimes is slow because of large user base and data activity. Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 6-12 months ### "Appian User" December 22, 2020 4.0 BPM tool is nice to use , RPA and other features are available in the tool and i have not used it yet. Pros Installation and configuration is easy. Maintenance is easy and upgrades are easy. Platform contains latest technologies. Cons Expression builder is a tough debugging ask. Design considerations are to run deep. Database design considerations are also to run deep to maintain developers ease to debug and update. Review Source VT Vaibhav T. Architect Financial Services Used the software for: 2+ years ### "BPM Leader" April 3, 2017 4.0 Overall very good & exciting to use Appian for all BPM needs & automate the complex processes with good user experience Pros User Friendly Easy to maintain Cons How Versioning of objects is maintained Review Source RS Ramganesh S. Principal Financial Services Used the software for: 2+ years ### "Real Appian Review" April 5, 2017 4.0 Great experience using the product very intuitive and powerful Like the product roadmap and where the product is headed in the future Pros Easy to use Cons Not Scalable to enterprise level Review Source AS Ambrish S. Architect Program Development Used the software for: 2+ years ### "Appian review by an architect - ambrish" April 3, 2017 4.0 Having good time learning appian. Loves new features coming in near future, already liking 17.1 keep it on. Pros Ease of use for developers Cons Advanced features Review Source SS Sanjay S. Technical architect Banking Used the software for: 2+ years ### "Over all experience of appian" April 4, 2017 4.0 Worked on Appian for past 4 years and it is a pretty powerful tool to meet most of the customers require,nets with less development effort Review Source TT Travis T. Sr. Product Owner Higher Education Used the software for: 6-12 months ### "Appian review " April 3, 2017 5.0 Appian has enabled us to move much more quickly than we have ever moved before. We are moving so quick that at times we are outrunning our clients' ability to keep up with our agile requirements and development! Pros Rapid prototyping and development Cons Occasionally the baseline modules aren't designed in a way that would best fit our use case, such as with the charts and graphs Review Source SB Siwar B. Project manager Higher Education Used the software for: 6-12 months ### "Great product for university processes" April 3, 2017 4.0 As a project manager and product owner I have been impressed with the ease of use of the application as we rolled out the product to university students. The number of project requests is exponentially increasing as potential customers see the value of this product. Pros Ease of use and speed of development Cons Inability to customize set features in platform Review Source KJ Kyle J. Web Developer Education Management Used the software for: 6-12 months ### "Good for agile low code rapid development." May 5, 2018 4.0 Rapid small scale development. Pros Appian is easy to learn and use. New employees usually pick it up quickly. Can develop and make rapid changes with less code than many other platforms. Large array of plugins to support the functionality you need like APIs or SQL integration. Constant product releases and continuous improvements. Cons Frequent updates can be annoying. Lack of documentation is a huge problem since you cant just google for answers. Review Source RB Ryan B. Project Controls Specialist Oil & Energy Used the software for: 6-12 months ### "Nothing bad to say" April 4, 2017 5.0 As an Appian newbie I was extremely pleased with how easy it is to pick up and start creating things. I know there is more I can do with it, I just need to figure out what that is. Review Source SJ Sarah J. Recruiter Used the software for: Less than 6 months ### "A comfortable ship to be on board in the journey for digital transformation" January 9, 2018 5.0 Pros Easy to modify the appearance of a form: you can do it with users. Flexibility: you can really create a lot of different apps for different topics. The speed in development in order to have the first functional mock-up as soon as possible. Cons Even if Appian is working a lot on it, it should improve the low-coding features. Improvement of the form design not using sail. Review Source ME Marlynn E. Project Manager Semiconductors Used the software for: Less than 6 months ### "Me's Review" April 3, 2017 4.0 I am just starting to work with Appian. I am on my second project we have been working with Persitent Pros Changes are made easily Cons Some of the field limitations Review Source ATM Ayesha Tabassum M. Ananlyst Used the software for: Less than 6 months ### "low code application platform as a service" March 20, 2018 4.0 Pros The facts that Appian is low code, building an app literally takes days and weeks not months and years. Cons Appian should come up with a new price plan, even though it works fine for now the UI needs to be improved and a lot of new features have to be added. Review Source BG Brian G. Used the software for: ### "Quick Apps - enables business users" April 3, 2017 5.0 Quick Apps empowers business users by enabling them to take an idea from conception to production in a matter of minutes. The ease of use of quick apps is a game changer for the business. Pros Ease of use, customer support, consistent improvement in product capability Review Source AS Atli S. Consultant Management Consulting Used the software for: 6-12 months ### "Believe it's the best" April 3, 2017 5.0 Really important to build your business case from beginning as a platform for more than few processes. First steps of course big for companies not familiar with this concept. Pros Good service and a lot of investment been done on professionals utilizing this product. Cons I find the cost structure both simple and complicated. Names users can be many and low on big value processes. Review Source SR Sweety R. Used the software for: ### "Performance " April 3, 2017 5.0 The performance could have been better. As it's been used by many users at different levels and different ways. Different platforms are being used for data cause of which the performance may get down. Review Source VV Vamsi V. Used the software for: ### "Appian review" April 5, 2017 3.0 Overall good. Good to learn about new features in 17.2 next version. Still need some more features and capabilities Review Source Similar Products Featured ## Related categories [Business Process Management](https://www.capterra.com/business-process-management-software/)[Application Development](https://www.capterra.com/application-development-software/)[App Building](https://www.capterra.com/app-building-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.