--- title: "Appian Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Appian the right Business Process Management solution for you? Explore 77 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149795/Appian/reviews/" page_type: "reviews" language: "en" --- Appian 4.2 (77) [View alternatives](https://www.capterra.com/p/149795/Appian/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 10th, 2026 # Reviews of Appian Ease of use 4.2 Customer Service 4.2 ## Pros and Cons in Reviews Jerry L OwnerComputer Software, Self-employedUsed the software for: 6-12 months. “The platform made it easier to adapt workflows as business needs changed, which saved both time and operational effort.“ May 26, 2026 Sushanth M Solutions ArchitectFinancial Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Some of the things involved in application development are not standards based.“ March 30, 2021 Jerry L OwnerComputer Software, Self-employedUsed the software for: 6-12 months. “It also helped centralize tasks and data, which improved visibility and communication across the business.“ May 26, 2026 Ayush T Intelligent Automation Developer Financial Services, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “It might be a little costly for small and medium enterprises.“ May 29, 2021 Khemraj S Sr ConsultantComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “It’s easy to setup integrations with 3rd party systems, prebuilt standard layouts and UI components & powerful process model capabilities are excellent.“ October 14, 2022 DB Danielle B Recruitment AdvisorHospitality, 201 - 500 employeesUsed the software for: More than 2 years. “I use Appian most days for my job - easy to use and navigate.“ December 15, 2023 ## Showing most helpful reviews Showing 1-25 of 77 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Wayne F. Manager, Architecture Strategy Telecommunications Used the software for: 2+ years ### "Business Process Management Suite - Appian" July 14, 2020 5.0 Pros The most powerful feature of this platform for us was the ability to integrate seamlessly into quite a number of upstream and downstream systems using a variety of integration methods (connected systems, pub/sub methods, web services of various types and shared data among others). With thousands of users working across complex, often long-running business processes, this was a key enabler. Cons Recent releases have added capabilities only to the Appian Cloud based product, would like these also available to on-premise installations. Alternatives considered [Pega CRM](https://www.capterra.com/p/157/Pega-CRM/) Reason for choosing Appian Capabilities, cost and ability to develop internally rather than rely on professional services offerings from the vendor. Review Source KN Kondaiah N. IT Solution Architect Retail Used the software for: 1-2 years ### "IT Solutions Architect " December 7, 2025 4.0 Over experience is good and easy, Appian tec team helped our team to build web services to get live data from Appian to our host system. Pros Easy for trucks route planning, modeling for retail whoole Route Planning, Modeling & Design sale Distribution , and easy to het real Time Data theough apis. Cons Application is not having ability for cuatomers to Custumize dashboard reports available for tracking truck status. Switched from [PeopleNet](https://www.capterra.com/p/216555/PeopleNet/) One of the best and widely used tool For route management and wide available featires. Review Source AS Adam S. Head of Transformation Planning Telecommunications Used the software for: 6-12 months ### "An honest Appian review" August 12, 2026 4.0 Positive - will continue to use and will recommend to other teams focused on automation via workflow development and configuration. Pros In comparison to it's competitors it's really easy tool to interact with making full workflow automation smooth to configure. Cons The UI isn't the most appealing so whilst it's easy to interact with, it's not the nicest application to navigate around. Review Source PS Parag S. Development director Financial Services Used the software for: 2+ years ### "Appian feedback 2017" April 3, 2017 3.0 Good workflow, Still to mature into a robust tool with better ui capabilities + performance monitoring and debugging capabilities Pros Good workflow capabilities Cons Very basic ui Immature deployment and monitoring capabilities Review Source VR Verified Reviewer Owner Computer Software Used the software for: 6-12 months ### "Great Low-Code Platform for Streamlining Business Processes" May 26, 2026 4.0 Overall, our experience with Appian has been very positive. It helped my small business improve efficiency by automating repetitive tasks and simplifying several manual processes. The platform made it easier to adapt workflows as business needs changed, which saved both time and operational effort. We found it to be a reliable solution for organizations looking to modernize processes without investing heavily in custom software development. Pros What I liked most about Appian was how quickly it allowed my small business to build and automate workflows without needing a large development team. The drag-and-drop interface made it easier to create applications and improve internal processes in a short amount of time. It also helped centralize tasks and data, which improved visibility and communication across the business. The platform feels scalable, so it can continue to grow alongside a small company’s needs Cons While the interface is user-friendly overall, there can still be a learning curve when configuring more complex workflows or integrations. Review Source VM Varnika M. Senior Associate Management Consulting Used the software for: 2+ years ### "Best software ever to build and design business workflows" July 25, 2022 5.0 It releases new features and functionality in every quarter of the year to keep up with the cutting edge technology. Pros Low code platform so minimum coding is needed and turn around time to build and design workflows, user interfaces, reports, and dashboards is low. Cons Appian is inefficient to handle enormous amount of data. Switched from [Decisions](https://www.capterra.com/p/181485/Decisions/)[NVIDIA GPU Cloud (NGC)](https://www.capterra.com/p/171055/DIGITS/) There were some functionalities that we were unable to build in these platforms. Review Source VR Verified Reviewer Solutions Architect Financial Services Used the software for: 1-2 years ### "Great for rapid application development" March 30, 2021 4.0 I was able to quickly standup useful business applications with Appian that has helped my department become more productive in day to day tasks. Pros Appian's rapid application development capabilities allow you to quickly standup a production ready application with a user interface and business workflows. Cons Some of the things involved in application development are not standards based. It feels like I have to learn a new programming language, although it is quite simple to learn. Alternatives considered [Bizagi](https://www.capterra.com/p/127621/BPM-Suite/)[Pega Platform](https://www.capterra.com/p/151476/Pega-7-Platform/) Reason for choosing Appian Best platform overall. Provided a POC environment. Switched from [Bizagi](https://www.capterra.com/p/127621/BPM-Suite/) Bizagi is way more expensive and cumbersome to use. Review Source Khemraj S. Sr Consultant Computer Software Used the software for: 2+ years ### "Best lowcode app development platform in the market!" October 14, 2022 5.0 Banking sector projects, healthcare projects Pros It’s easy to setup integrations with 3rd party systems, prebuilt standard layouts and UI components & powerful process model capabilities are excellent. Cons UI customisation should be improved, as we can use only standard components with standard functionality. Reason for choosing Appian It’s powerful process model capabilities. Review Source VR Verified Reviewer Intelligent Automation Developer Financial Services Used the software for: 2+ years ### "Hugely Effective BPM Tool with Ever-growing features! " May 29, 2021 5.0 I have been working as a developer on Appian for almost 2 years. This tools has been there in my organization for around 5 years now. We have replaced so many tools in BPM but this has always remained intact solely because of it's user-friendly approach, easy to learn and build and it's huge market dominance. I picked up the tool and got going with it in a week's time. It's so easy to learn it. Also, the kind of capabilities and features it provides and the overall UI has kept customer satisfaction levels in my organization at an all time high! Pros This is the best BPM tool I have ever worked on. We are using it in our organization for 5+ years now. Features I like the most are : -Easy to learn and use. -Deployment suite is super nice and easy. -UI is very user-friendly and even a beginner will not have much difficulty in understanding and hovering around the tool a little bit. It's that easy! I was able to learn it in a week's time. -They are now also adding RPA features in the tool which makes us remain on the same tool skill set yet move around other BPM related industry capabilities like RPA and AI. Cons It might be a little costly for small and medium enterprises. I can't think of anything else. Review Source Todd G. Chief Technology Officer Financial Services Used the software for: I used a free trial ### "Free Trial Rejected" November 20, 2017 1.0 Cons We requested a free trial of Appian in order to build a workflow for our call center support staff. About a week after requesting the free trial I got a short email saying that our request was rejected because our organization did not meet the minimum requirements. No additional information was given. In this day when nearly all SaaS companies charge on a monthly basis and require significant time and energy to implement, how are we expected to want to buy a product that we can't even test to see if it meets our requirements? Review Source AJ Ankush J. Technology architect Computer Software Used the software for: 2+ years ### "Appian review" April 3, 2017 5.0 I m working with Appian from last three years now. It's awesome product with much friendly with developers Pros Easy designing and development Cons Some time maintaining web service cut become difficult to export Review Source ST Srinivasan T. Head of solutions Appian practice Information Technology and Services Used the software for: 2+ years ### "Appian Review By Srini" April 3, 2017 4.0 Good product excellent for enterprise transformation. Quick deployment and clean and simple UI. Zero training interface. Pros EAse of use Simple UI Multiple devices Cons Extensibility of ui Review Source NM Nick M. Manager, Cloud & Platforms Financial Services Used the software for: 1-2 years ### "Appian review" April 4, 2017 5.0 Appian has been great work flow software in order to automate the manual workflows we had. We will be looking to leverage the product going forward with a number of integration points throughout straight through processing flow. Pros Simplicity and ability to integrate with a variety of services Cons Deployment of the software can be difficult Review Source VB Vikram B. Vikram bedekar Financial Services Used the software for: 2+ years ### "Making Appian great again" April 3, 2017 5.0 Making Appian great again. Great product. Helped us a lot building trader of boarding process quickly. Also has good tools for maintaining existing use cases. Review Source KM Keerthana M. Lead Recruiter Used the software for: 6-12 months ### "Simplified automation and process workflow" January 9, 2018 5.0 Pros I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space. Process Modeller has improved a lot and providing smart services use adds more value. Cons UX can also improve such as in consideration of some CMS system. Sometimes business usually compares the UX with some CMS systems like SharePoint. Review Source SO Sandro O. IT Consultant Computer Software Used the software for: 1-2 years ### "Appian is a great tool for new developers" April 4, 2017 5.0 I started out with Appian without any formal it education or experience. It turned out that Appian actually holds its promise for ease of use and citizen developers being able to create powerful applications. Review Source DY Divya Y. Appian Designer Computer Software Used the software for: 1-2 years ### "Appian Designer" April 4, 2017 4.0 Working on Sail, Workflows, sites, dashboards,quickapps, records, reports, ui design. Versions used are 16.1,16.3, 17.1. Review Source SP Savvy P. Recruitment Manager Used the software for: Less than 6 months ### "Perfect Use Cases and Deployment Scope" January 9, 2018 5.0 Pros Quick and rapid designing and implementation of process and application (including workflows and UI). Easy integration between applications within Appian and out of Appian platform. Unified look and feel of implemented sites and navigation between applications. Cons Adding features to accept anonymous objects in process model instead of just strong typed objects. A better way to handle multiple calls for smart activities in a process model. More easy ways to navigate objects in the Designer tool Review Source AB Alok B. Associate Director Investment Management Used the software for: 1-2 years ### "Fanstastic product to do quick go to market" April 5, 2017 4.0 It has been helping us to get ahead of the curve in our transformation program. Combined with agile development it is getting business blessings. RPA seems interesting Pros Quick development. Fast output. Easy to upskill Cons Not a great amount of credentials in market from financial services related to work we do. Review Source JK Jyothirmai K. Programmer analyst sr Semiconductors Used the software for: 6-12 months ### "Jyothirmai review" April 4, 2017 3.0 It is a good product but requires programming knowledge. Good product with nice features but has many UI restrictions. User administration needs improvement. Pros Good BPM tool with many services available Cons Programming Review Source JM Josh M. Owner Computer Software Used the software for: I used a free trial ### "This company will treat you like trash if you’re small" February 21, 2020 1.0 Terrible Terri terrible Pros I don’t see any pros to a company like this. Watch out for companies that treat big companies like gold and small companies like garage Cons Everything. Terrible customer support crap product what more is there to say Reason for choosing Appian I heard that they had good software but they don’t. This company is garbage Review Source DB Deepak B. Used the software for: ### "Quick to Learn and Deploy" December 14, 2016 4.0 Appian is quick to learn as compared to other BPM products. Deployments are quick and easy. The modern Tempo UI is clean and responsiveness is built in. You build the UIs once and they render perfectly on virtually any platform. The product evolves quickly, with notable enhancements every quarter. Review Source RP Rawich P. Used the software for: ### "Appian offers low code application creation with BPM/workflow capability." April 4, 2017 4.0 With ability to create most parts of applications without coding, businesses can get more done with less time and efforts. Pros Easy to get started and built basic UI and workflow. Cons May have difficult learning curve for some users. Review Source AK Amin K. Chief Platform Architech Computer & Network Security Used the software for: 1-2 years ### "Appian review" April 3, 2017 5.0 Used it as BPM tool to create a mobile application for safety and compliance. It was easy to create a solution using Appian in few days rather than months! Pros Easy to use Cons UI needs to be a little better Review Source TC Thaison C. Used the software for: ### "So far so good" April 3, 2017 5.0 Good BPM capabilities with the ability to connect with critical API's. Very simple forms adjustments. Pros Ease of adjustments and setup. Cons None so far. 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