# SupportSync Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SupportSync Software - reviews, pricing plans, popular comparisons to other Order Management products and more. Source: https://www.capterra.com/p/149840/SupportSync/reviews --- # SupportSync Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SupportSync ## What is SupportSync? PRODUCT RETURNS made easy with SupportSync's Product Return Management software specifically designed for small to medium sized business that have product return considerations. SupportSync synchronizes your customer service team, return processing centers and your customers from the creation of a case/ticket through resolution of the return (RMA) all in one easy-to-use, affordable cloud-based system in real-time! ## What is SupportSync used for? [Returns Management (RMS)](https://www.capterra.com/returns-management-software/)[Order Management](https://www.capterra.com/order-management-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $175 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SupportSync?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.supportsync.com&name=SupportSync) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SupportSync 4.7 (7) VS. [4.2 (2,007)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price $175 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (7) Ease Of Use 4.0 (1,101) Value For Money 0.0 (0) Value For Money 3.8 (863) Customer Service 4.8 (6) Customer Service 3.8 (1,031) ## SupportSync alternatives Highest Rated [4.6 (954)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (172)](https://www.capterra.com/p/161813/Order-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (242)](https://www.capterra.com/p/144117/Craftybase/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Fishbowl](https://www.capterra.com/p/123794/Fishbowl/) [4.2 (1,106)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123794/Fishbowl/) [View all alternatives](https://www.capterra.com/p/149840/SupportSync/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Inventory Management Track and manage inventory levels to maintain proper supply Multi-Channel Management Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Multi-Location Manage and support multiple locations Order Tracking Track orders throughout the fulfillment process Refund Management Oversee the process of issuing refunds SupportSync 10 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Track and manage inventory levels to maintain proper supply Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple locations Track orders throughout the fulfillment process Oversee the process of issuing refunds Track and facilitate returns of products sold Search and filter data across systems to locate required information by entering keywords or certain criteria Manage and track orders being shipped to customers Manage and track operations and inventory within warehouses Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Free Trial Basic $175.00 Per User,Per Month ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (6) 4.8 Based on 6 reviews ## User reviews Overall rating 4.7 Based on 7 reviews Filter by rating 5(5) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Customer Service Representative and Sales Support Consumer Electronics ### "support sync" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 22, 2018 Pros It has great features and makes it easy to keep track of your returns and allows maximum visibility Cons while it makes it easy to keep track of returns it is also a little confusing. there are a lot of features but they dont tie together as easily as they could. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BV Brian V. Tech Support ### "Great when generating and tracking pure returns, not so great for other functions" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 June 2, 2016 Our company, Pivothead, manufactures POV eyewear. We have a decent volume of business and a few months ago started using SupportSync to handle all of our returns and repairs. We use a separate system for troubleshooting, support articles, and general customer interaction. Although SupportSync claims to offer these features, they are severely lacking and would not work for our needs. When it comes to creating and tracking returns, SupportSync works great. The workflow for a normal return is straightforward, and new employees can pick it up quickly. The auto-generated email templates are easy to work with, and creating an account or return from a customer's point of view is fairly simple. Adding and setting up products and parts is simple. Once the workflow leaves the standard return, repair, ship-back model, things get harder. SupportSync allows for different workflows for things like processing a credit, charging for a repair, accepting payment, sending an email to a customer, and other things. These mini workflows are very useful, but often hard to navigate to or start. There is no centralized screen or tab that will show all of the information for a customer, and tasks such as accepting a payment are often only accessible from a single small link that is very unintuitive to use. Our companies biggest problem with SupportSync is that it has no way to integrate with our support desk application (Desk via SalesForce). And while SupportSync will claim to be able to serve as a general support management app, it is severely lacking in this regard. The app claims that it can integrate with ZenDesk, but even here the integration is minimal. Our company would like to integrate customer communication in one area, but right now we are forced to interact with customers from both our normal support app and SupportSync Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM James M. Customer Support Manager ### "Right place at the right time with all the right features." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 18, 2016 Just when we needed to find a simple RMA system without any of the bells and whistles that other competitors provide, we stumbled onto SupportSync. While the app was still in its early stages when we started, it was still very functional. Additionally, Jeff and Scott were so hands-on that all our concerns were quickly addressed. It's been just under a year since we first started using SupportSync, and we definitely will be sticking with it. What would have normally been easily a few thousand dollars to develop an internal system has been solved by SupportSync with affordable subscriptions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lance M. Customer Service Manager ### "exactly what we needed" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 17, 2016 We have been using Support Sync for about 2 months now and are having no issues and we are very pleased with the ease of use. The shipping feature is wonderful and everything works like a charm. The customer service has been very helpful and we could not be happier. Thank you Support Sync. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LJ Lisa J. Operations Manager ### "Outstanding!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 May 17, 2016 Great product. Just what we needed. Customer service is top notch. Love it! Thanks guys! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IY Irwin Y. Vice President ### "Worked great for our company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 24, 2016 A valuable CRM tool we used to track and manage returns between our service center and clients customer service. Being able to print shipping labels from UPS, Fedex and USPS (via Endica) directly & send email notifications was ideal. We also used the additional features in monitoring returns tested, retail open boxed returns and shipments of spare parts for end-users. SupportSync customer service was great when it was requested to add the additional feature in supporting for multiple brands/products to multiple service centers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KY Karen Y. Planner ### "Best way to manage returns with multiple vendors. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 24, 2016 Works great with integrated USPS, UPS and Fedex shipping. Easy way to manage returns and history of users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)