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Kross Booking

Kross Booking

4.3 (12)
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What is Kross Booking?

All in One Solution with Property Management System (PMS), Channel Manager, Booking Engine, Operations Management system, Check-in Online, Guest Portal, Bluetooth Facility access control, Payment Management system, Owner portals and many more features. Fast, Easy and Full Featured for B&B, Independent Hotels, Hotel Chains, Short term Rentals and serviced apartments.

Do you work for Kross Booking?Claim this product profile
Dashboard
Dashboard
Channel Manager
Booking Engine

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How much is Kross Booking?

Starting From:
3 Per Month
  • Yes, has free trial
  • No free version
Pricing Details (Provided by Vendor):
Price per room. Above 20 Rooms will be provided a custom sales offer.

Kross Booking Features

What solutions does Kross Booking provide?

Alternatives to Kross Booking

Kross Booking
Kross Booking

Starting from:
€3/Per Month
Pricing Model:
Not provided by vendor

Overall Rating:

Ease of Use
4.1
Customer Service
4.2
Features
4.3
Value for Money
4.4
Hostaway

Starting from:
Not provided by vendor
Pricing Model:
Not provided by vendor

Overall Rating:

Ease of Use
4.6
Customer Service
4.7
Features
4.7
Value for Money
4.6
Lodgify

Starting from:
$20/Per Month
Pricing Model:
Flat Rate

Overall Rating:

Ease of Use
4.3
Customer Service
4.5
Features
4.3
Value for Money
4.4
Guesty

Starting from:
$23/Per Month
Pricing Model:
Other

Overall Rating:

Ease of Use
4.3
Customer Service
4.1
Features
4.3
Value for Money
4.1

Kross Booking Reviews

Showing 5 of 12 reviews
Overall
4.3
Ease of Use
4.1
Customer Service
4.2

Pros

  • The Front-end design is what first convinced me to give this solution a try.

  • Best Software for property manager and hotel owner.

  • The system is easy to use and customise. The interface is designed so as to allow you to visualise your bookings and income.

  • Above all else, the customer service is fantastic - the Kross team is only a whatsapp, email, or call away if you need them.

Cons

  • Support sometimes replies within the same day, but most of the time you need to prob to get a reply, even for critical issues you're facing.

  • Before switching to Kross I had trouble keeping track of the bookings coming in across the different platforms.

  • Booking.com and airbnb allow you to block rooms, but they don't have an option to leave a note to yourself to reming yourself why you blocked them.

  • With Kross this is now all done in one place - I can keep track of all my bookings, all my blocks, and my income streams using one interface.

Most Helpful Reviews for Kross Booking

Marco C. avatar
Marco C.
Property Manager
Real Estate, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 14, 2021

"Best Software for property manager and hotel owner"

Pros: It's a completely tailor made software with a lot of function that could be add

Cons: Best customer satisfaction ever and could be esile tailor made to meet your needs.

Alternatives Considered: Rentals United
Reasons for Choosing Kross Booking: Kross Booking have better customer care and it could be easily tailor made for your needs
Switched From: Avantio
Reasons for Switching to Kross Booking: Kross Booking have a lot more functions and it can be tailor made
Emma I.
Encargada
Hospitality, Self-employed
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 18, 2021

"Kross makes the day-to-day running of our B&B incredibly easy"

Overall: Before switching to Kross I had trouble keeping track of the bookings coming in across the different platforms. Booking.com and airbnb allow you to block rooms, but they don't have an option to leave a note to yourself to reming yourself why you blocked them. This leads to a lot of confusion if you are not keeping detailed notes somewhere else. With Kross this is now all done in one place - I can keep track of all my bookings, all my blocks, and my income streams using one interface. It has completely changed our day-to-day running and made my life a lot easier!

Pros: The system is easy to use and customise. The interface is designed so as to allow you to visualise your bookings and income. Above all else, the customer service is fantastic - the Kross team is only a whatsapp, email, or call away if you need them.

Cons: The software is still in the process of being translated, which means that some options are not available in all languages. This is improving with time however, and gradually the parts of the software not available in English or Spanish are reducing.

Reasons for Choosing Kross Booking: The price point was a big attraction, as Kross is very well placed compared to other similar products. The customer service was another big attraction. They took the initiative to contact me by phone after I registered an interest in the product online, and explained how the software worked in a friendly and low pressure way.
Reasons for Switching to Kross Booking: I was unhappy with the system I was using.
Andonis R.
Owner / Manager
Hospitality, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
3.0
Ease of Use
2.0
Customer Service
2.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
3/10
Reviewer Source
Source: Capterra
September 6, 2022

"Nicest Front-end design, but...."

Overall: ...when you do get a reply, the level of English used is definitely not up to par with the level a company such as Kross needs to be, or, (which is the most frustrating part), the instructions are either wrong or not resolving the issue. When you express your concerns and frustration (going back and forth with messages in the middle of the season), they tell you off for being 'not polite' or 'abrupt'! Also, they will come up with ...'don't expect super support with the amount you're paying...' as if I came up with their pricing tiers!!! I wish their sensitivity to this was equal when providing solutions to problems in a day to day operation of their software! I will be sad when I decide to move on to a different product, only because of their nice design for the user who is using the booking engine (especially when compared to some of the most popular platforms) and the months I spent setting this up! But only because of this - definitely not for user support, or ease of use of this product. Many hours of frustration!!!

Pros: The Front-end design is what first convinced me to give this solution a try. Having done thorough research on similar products (online-direct booking engines for hospitality businesses), I hadn't seen any other program come close to the seamless design and UX/UI functionality of Kross Booking!

Cons: Unless you are a VERY experienced and VERY patient user - I wouldn't recommend investing either your time or money here. Although they cover A LOT of functionalities in their interface at the back-end - setting this up even for a 2 property business (let alone a bigger hospitality business), can take months and a lot of frustrating moments! Logging into the interface, the first impression is quite overwhelming! A lot of work and many hours need to be spent setting up every single option they have. They have built this product from the ground up for hospitality businesses, however, unless you know your hospitality stuff and have had A LOT of experience in running either similar products or platforms (like Airbnb, Booking, etc), you will very soon bump into several walls (even if you're a super experienced hospitality professional, like myself)! Support is medium at its best and while they have extensive documentation, most of the articles I ran in their knowledge base were either full Italian (despite the language switch to English) or English with the most critical terminology in Italian. I brought that up in several instances, but nobody really cared much! This product belongs to an Italian company with efforts to expand to the rest of Europe, but, they still have a lot of ground to cover!!! Support sometimes replies within the same day, but most of the time you need to prob to get a reply, even for critical issues you're facing.

Alternatives Considered: MotoPress Hotel Booking, iGMS and Lodgify
Reasons for Choosing Kross Booking: Design and lower cost (but not much difference, especially with Web Hotelier and Motopress)!
Switched From: Hospitable.com
Reasons for Switching to Kross Booking: Lack of Booking Engine.
Anthony L.
Head of Operations England
Hospitality, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
3.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
September 6, 2023

"Overall great but can be better"

Overall: The level of customisation is great, allowing us to implement what we need

Pros: All in one platform suitable for our needs

Cons: A lot of upfront work required to set up but the team are very helpful. Some documents are generated in Italian language which comes across as weird for our customers

Switched From: Guesty
Emanuele B. avatar
Emanuele B.
Property Manager
Leisure, Travel & Tourism, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 15, 2021

"Un software completo per la gestione di strutture ricettive e affitti brevi "

Overall: Kross mi ha risolto tutta la gestione contabile, amministrativa e di connessione con le OTA snellendo completamente tutte le operazioni della mia agenzia che gestisce oltre 50 strutture a Roma. Non lo cambierei per nulla al mondo, ne ho provati altri in passato e in nessuno ho trovato tutte le funzioni necessarie per svolgere questo lavoro, sempre qualcosa di mancante. Lo consiglio vivamente.

Pros: Assistenza attraverso chat in Italiano molto veloce e competente. Funzionalità di rendicontazione per la gestione conto terzi, gestione burocratica cade vacanze (istat, alloggiati, city tax) e fatturazione elettronica che rendono il software unico rispetto ad altri. Tutte le funzioni relative alla tariffa e il channel manager sono fenomenali. Il Booking engine e le funzioni ad esso legate sono complete e aiutano la disintermediazione.

Cons: Il software è complesso da settare, ci vuole tempo e la guida non è completa. Ma chi lavora in KrossBooking spiegherà cosa fare.