# Kross Booking Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kross Booking the right Hospitality Property Management solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149847/Kross-Booking-Suite/reviews --- Kross Booking 4.4 (13) [View alternatives](https://www.capterra.com/p/149847/Kross-Booking-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kross Booking Ease of use 4.2 Customer Service 4.3 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Marco C. Property Manager Real Estate Used the software for: 1-2 years ### "Best Software for property manager and hotel owner" June 14, 2021 5.0 Pros It's a completely tailor made software with a lot of function that could be add Cons Best customer satisfaction ever and could be esile tailor made to meet your needs. Alternatives considered [Rentals United](https://www.capterra.com/p/139850/Rentals-United/) Reason for choosing Kross Booking Kross Booking have better customer care and it could be easily tailor made for your needs Switched from [Avantio](https://www.capterra.com/p/134278/Avantio/) Kross Booking have a lot more functions and it can be tailor made Review Source Filippo B. CEO Recreational Facilities and Services Used the software for: 2+ years ### "Un software affidabile per chi gestisce strutture in modo professionale" December 17, 2025 5.0 L’esperienza complessiva è estremamente positiva. KrossBooking si è dimostrato un software solido, affidabile e adatto anche a contesti complessi e con volumi elevati. È uno strumento che accompagna la crescita dell’attività e consente di lavorare in modo più ordinato, efficiente e professionale. Pros La completezza e l’affidabilità del sistema. Channel manager stabile, sincronizzazioni puntuali e un PMS pensato davvero per chi lavora operativamente con più strutture. Ottime anche le integrazioni e la chiarezza nella gestione delle prenotazioni, che riducono errori e perdite di tempo. Da segnalare anche un supporto competente e concreto, orientato alla soluzione dei problemi reali. Cons Essendo una piattaforma molto ricca di funzionalità, richiede un minimo di tempo iniziale per essere sfruttata al 100%. Nulla di critico, ma è importante dedicare un po’ di tempo alla configurazione iniziale per ottenere il massimo. Review Source AR Andonis R. OWNER/MANAGER Hospitality Used the software for: Less than 6 months ### "Nicest Front-end design, but...." September 6, 2022 3.0 ...when you do get a reply, the level of English used is definitely not up to par with the level a company such as Kross needs to be, or, (which is the most frustrating part), the instructions are either wrong or not resolving the issue. When you express your concerns and frustration (going back and forth with messages in the middle of the season), they tell you off for being 'not polite' or 'abrupt'! Also, they will come up with ...'don't expect super support with the amount you're paying...' as if I came up with their pricing tiers!!! I wish their sensitivity to this was equal when providing solutions to problems in a day to day operation of their software! I will be sad when I decide to move on to a different product, only because of their nice design for the user who is using the booking engine (especially when compared to some of the most popular platforms) and the months I spent setting this up! But only because of this - definitely not for user support, or ease of use of this product. Many hours of frustration!!! Pros The Front-end design is what first convinced me to give this solution a try. Having done thorough research on similar products (online-direct booking engines for hospitality businesses), I hadn't seen any other program come close to the seamless design and UX/UI functionality of Kross Booking! Cons Unless you are a VERY experienced and VERY patient user - I wouldn't recommend investing either your time or money here. Although they cover A LOT of functionalities in their interface at the back-end - setting this up even for a 2 property business (let alone a bigger hospitality business), can take months and a lot of frustrating moments! Logging into the interface, the first impression is quite overwhelming! A lot of work and many hours need to be spent setting up every single option they have. They have built this product from the ground up for hospitality businesses, however, unless you know your hospitality stuff and have had A LOT of experience in running either similar products or platforms (like Airbnb, Booking, etc), you will very soon bump into several walls (even if you're a super experienced hospitality professional, like myself)! Support is medium at its best and while they have extensive documentation, most of the articles I ran in their knowledge base were either full Italian (despite the language switch to English) or English with the most critical terminology in Italian. I brought that up in several instances, but nobody really cared much! This product belongs to an Italian company with efforts to expand to the rest of Europe, but, they still have a lot of ground to cover!!! Support sometimes replies within the same day, but most of the time you need to prob to get a reply, even for critical issues you're facing. Alternatives considered [MotoPress Hotel Booking](https://www.capterra.com/p/177562/MotoPress-Hotel-Booking/)[iGMS](https://www.capterra.com/p/157033/iGMS/)[Lodgify](https://www.capterra.com/p/131924/Lodgify/) Reason for choosing Kross Booking Design and lower cost (but not much difference, especially with Web Hotelier and Motopress)! Switched from [Hospitable.com](https://www.capterra.com/p/189280/smartbnb/) Lack of Booking Engine. Review Source AL Anthony L. Head of Operations England Hospitality Used the software for: 2+ years ### "Overall great but can be better" September 6, 2023 5.0 The level of customisation is great, allowing us to implement what we need Pros All in one platform suitable for our needs Cons A lot of upfront work required to set up but the team are very helpful. Some documents are generated in Italian language which comes across as weird for our customers Review Source Emanuele B. Property Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Un software completo per la gestione di strutture ricettive e affitti brevi " June 15, 2021 5.0 Kross mi ha risolto tutta la gestione contabile, amministrativa e di connessione con le OTA snellendo completamente tutte le operazioni della mia agenzia che gestisce oltre 50 strutture a Roma. Non lo cambierei per nulla al mondo, ne ho provati altri in passato e in nessuno ho trovato tutte le funzioni necessarie per svolgere questo lavoro, sempre qualcosa di mancante. Lo consiglio vivamente. Pros Assistenza attraverso chat in Italiano molto veloce e competente. Funzionalità di rendicontazione per la gestione conto terzi, gestione burocratica cade vacanze (istat, alloggiati, city tax) e fatturazione elettronica che rendono il software unico rispetto ad altri. Tutte le funzioni relative alla tariffa e il channel manager sono fenomenali. Il Booking engine e le funzioni ad esso legate sono complete e aiutano la disintermediazione. Cons Il software è complesso da settare, ci vuole tempo e la guida non è completa. Ma chi lavora in KrossBooking spiegherà cosa fare. Review Source EI Emma I. Encargada Hospitality Used the software for: 6-12 months ### "Kross makes the day-to-day running of our B&B incredibly easy" May 18, 2021 5.0 Before switching to Kross I had trouble keeping track of the bookings coming in across the different platforms. Booking.com and airbnb allow you to block rooms, but they don't have an option to leave a note to yourself to reming yourself why you blocked them. This leads to a lot of confusion if you are not keeping detailed notes somewhere else. With Kross this is now all done in one place - I can keep track of all my bookings, all my blocks, and my income streams using one interface. It has completely changed our day-to-day running and made my life a lot easier! Pros The system is easy to use and customise. The interface is designed so as to allow you to visualise your bookings and income. Above all else, the customer service is fantastic - the Kross team is only a whatsapp, email, or call away if you need them. Cons The software is still in the process of being translated, which means that some options are not available in all languages. This is improving with time however, and gradually the parts of the software not available in English or Spanish are reducing. Reason for choosing Kross Booking The price point was a big attraction, as Kross is very well placed compared to other similar products. The customer service was another big attraction. They took the initiative to contact me by phone after I registered an interest in the product online, and explained how the software worked in a friendly and low pressure way. Review Source VC Victor C. BB Hospitality Used the software for: 6-12 months ### "Rende tutto molto più facile " February 13, 2024 5.0 Semplicemente molto positiva. Assistenza clienti impeccabile. Pros Assistenza clienti, facilità di utilizzo Cons Configurazione complessa ma l'assistenza clienti è sempre presente a darti una mano. Una volta configurato il sistema facilita tutto il processo, non riuscirei a farne di meno. Prezzo del canone più che onesto. Review Source gB guido B. consulente alberghiero Hospitality Used the software for: 2+ years ### "Ottimo Gestionale per tutte le strutture ricettive " May 12, 2021 5.0 Pros Il software è completo in tutti i suoi aspetti, veloce e semplice da usare, staff professionale e ottima assistenza sia telefonica che in chat. Cons niente, è tutto perfetto, in questi anni hanno migliorato e risolto anche qualche piccolo difetto Review Source AR ANDREA R. booking manager Hospitality Used the software for: Less than 6 months ### "the best channel manager I have met so far" December 3, 2017 5.0 it semplified quite a lot my work Pros easy to use, user friendly, detailed functions, specifically designed for holiday rentals, fair praice Cons it is not much I am using this channel manager but so far I have not found any cons, the only little thing is the limited number of channels one can connect (though the principles are possible) Review Source BB BELEN B. MANAGER Facilities Services Used the software for: Less than 6 months ### "Good product easy to use" May 17, 2021 4.0 Pros This software it's so easy to use and support is fast and efficient Cons at the moment I can not comment on the faults of the program Review Source MP Mario P. Bed and breakfast Hospitality Used the software for: 6-12 months ### "Ottimo channel" October 14, 2020 5.0 Ho collegato la stampante per le ricevute e il tutto funziona come in un hotel 5 stelle. Pros Io lo uso per gestite tre appartamenti in agriturismo e funziona benissimo. Completissimo, evoluto e funzionale. Prezzo minimo resa eccellente. Cons Servizi extra a pagamento. Non è possibile parlare con l'assistenza ma solo chattare. La versione mobile da migliorare non riesco ad inserire le nuove prenotazioni con facilità Review Source aH alfred H. Receptionist Hospitality Used the software for: 1-2 years ### "Consigliato per piccole medie e grandi realtà lavorative" June 24, 2021 4.0 Pros Comodo ed intuitivo, non ha dato problemi in 2 anni di utilizzo Cons L'applicazione per smartphone ha bisogno di migliorie Review Source CL Cesare L. Gestore Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Zero assistenza" November 9, 2021 1.0 Pros Siamo due clienti che hanno provato a configurarlo ma non ci è stato dato nessun aiuto Cons La confusione del software e la mancanza di assistenza Review Source Similar Products Featured ## Related categories [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.