---
title: "Descartes Finale Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Descartes Finale Software - reviews, pricing plans, popular comparisons to other Inventory Control products and more."
source_url: "https://www.capterra.com/p/149851/Finale-Inventory/"
page_type: "product"
language: "en"
publication_date: "2026-11-03"
---

# 

 Descartes Finale Software Review 2026: Features, Integrations, Pros & Cons

Last updated on November 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Descartes Finale

## What is Descartes Finale?

Finale Inventory is the most adaptable and flexible inventory management system to support your workflows of your growing business. Integrates seamlessly to many eCommerce selling platforms to prevent overselling. Leverage Finale to dynamically calculate reorder points based on sale velocity and supplier lead times. Bundle our software with barcode scanning hardware for a comprehensive warehouse management solution. Complimentary training/consulting included.

## What is Descartes Finale used for?

[Inventory Management](https://www.capterra.com/inventory-management-software/)[Inventory Control](https://www.capterra.com/inventory-control-software/)[Order Management](https://www.capterra.com/order-management-software/)

Recognitions

Shortlist

Best ease of use

Overall rating

Based on 218 user reviews

Reviews sentiment

Positive

96%

Neutral

3%

Negative

1%

Starting price

$499

Other, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

-   Barcoding / 2025
-   eCommerce / 2025
-   Inventory Management / 2025
-   Order Management / 2025
-   Supply Chain Management / 2025
-   Warehouse Management / 2025

Our "Best of" badge program showcases products with the highest ratings...

-   Barcoding / 2025
-   eCommerce / 2025
-   Inventory Control / 2025
-   Inventory Management / 2025
-   Label Printing / 2025
-   Multi-Channel eCommerce / 2025
-   Order Management / 2025
-   Supply Chain Management / 2025
-   Transportation Management / 2025
-   Warehouse Management / 2025

Our "Best of" badge program showcases products with the highest ratings...

## Descartes Finale alternatives

Highest Rated

[4.8 (1,195)](https://www.capterra.com/p/138689/Booqable/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.2 (1,134)](https://www.capterra.com/p/123794/Fishbowl/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

84%

of reviewers

rated it above 4 stars

[4.2 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.2 (1,340)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/149851/Finale-Inventory/alternatives/)

## FAQs about Descartes Finale

Overview

### What problems does Descartes Finale solve?

Descartes Finale solves scattered inventory records, overselling, and manual stock updates by synchronizing quantities across marketplaces, webstores, shipping tools, and warehouses. It supports purchase orders, reorder planning, barcode-based receiving and picking, kit and component tracking, and custom operational reports. Ecommerce sellers, warehouse teams, manufacturers, and fulfillment providers benefit most.

Answer based on 160 reviews

Overview

### Which roles and teams benefit most from Descartes Finale?

Descartes Finale is most used by owners, presidents, CEOs, and other executives who need visibility into business operations and fulfillment performance. Operations, inventory, and purchasing managers use it to manage stock, orders, warehouse workflows, and replenishment. Finance leaders track operational data for cost control, while project and office managers coordinate daily administrative processes.

Answer based on 184 reviews

Overview

### What company size and industries is Descartes Finale built for?

Descartes Finale is built primarily for small businesses, which account for 92% of reviewers, and ecommerce retail operations, with Retail representing 20%. It serves ecommerce retailers, DTC brands, and 3PL companies across automotive, apparel, beauty, health, CBD, consumer electronics, manufacturing, consumer goods (11%), and wholesale (6%).

Answer based on 218 reviews

Features and Usability

### What are the key features of Descartes Finale?

Descartes Finale includes core inventory management for real-time stock tracking across multiple sales channels, purchase orders, and order fulfillment. Differentiating features include barcode scanning, multi-location warehouse management, kitting with bills of materials, customizable reporting, and integrations with ecommerce platforms, ShipStation, and QuickBooks.

Answer based on 110 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Descartes Finale starts at $499 per month for Essentials, covering inventory, multi-warehouse management, integrations, reporting, and customization with no onboarding costs listed. Growth costs 799 per month and adds mobile barcode WMS and phone/Zoom support; Enterprise pricing is unlisted. Reviewers often consider pricing fair, though some small businesses find plans expensive.

Answer based on 22 reviews

Integrations

### Which third-party tools and platforms does Descartes Finale integrate with?

Descartes Finale integrates with ShipStation for shipping and order workflows, as confirmed by reviewers. Its catalog lists more than 40 integrations, including BigCommerce, Adobe Commerce, Google Drive, Amazon S3, Microsoft Power BI, Lightspeed, A2X, and Descartes ShipRush, covering ecommerce, storage, analytics, retail, accounting, and shipping connections.

Answer based on 49 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Descartes Finale?

Descartes Finale is generally quick for nontechnical inventory teams to learn, with many reviewers citing intuitive navigation, spreadsheet imports, and minimal initial training. It offers in-person training, live online sessions, webinars, documentation, and videos. Admins or teams configuring reports, integrations, and custom workflows may need more time and guided support.

Answer based on 32 reviews

Getting Started and Support

### What customer support options does Descartes Finale offer, and how do users rate the experience?

Descartes Finale offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representative assistance, and chat. Users generally report knowledgeable, helpful staff and fast responses, often during setup and technical issues. Some cite confusing documentation, delayed replies, or difficulty obtaining support for certain integrations.

Answer based on 97 reviews

Inventory management

### How well does Descartes Finale handle inventory management?

Descartes Finale provides flexible, real-time inventory tracking for products, components, locations, and orders. Small businesses, warehouses, manufacturers, and nonprofits value customizable fields, builds, search, reporting, and multi-channel stock visibility. Some users find inventory terminology and older documentation harder to learn, while changing builds can require careful auditing.

Answer based on 110 reviews

## Features

AI summary

Based on 2,712 Inventory Control reviews

Capterra reviewers point to these as the top priorities when selecting inventory control software:

-   **Inventory Management** (**56%** of reviewers rated this feature as critical)
-   **Inventory Tracking** (**49%**)
-   **Warehouse Management** (**45%**)

Descartes Finale supports all three features buyers rate most highly: **Inventory Management**, **Inventory Tracking**, and **Warehouse Management**. Together, these capabilities help businesses keep stock levels accurate, monitor item movement across locations, and manage warehouse operations more effectively, allowing teams to maintain control over inventory and improve day-to-day fulfillment.

Inventory Management

4.9 (28)

71.43% of 28 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

Inventory Tracking

5.0 (20)

65.00% of 20 reviewers that rated this feature as important or highly important

Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items

Third-Party Integrations

4.8 (8)

62.50% of 8 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Barcode/Ticket Scanning

3.8 (4)

25.00% of 4 reviewers that rated this feature as important or highly important

Scan barcodes to ensure accurate pricing and label tracking

Inventory Control

4.9 (25)

68.00% of 25 reviewers that rated this feature as important or highly important

Monitor product stock levels

Order Management

4.5 (20)

45.00% of 20 reviewers that rated this feature as important or highly important

Manage and track customer orders for goods, investments, or any other purchases

Descartes Finale 108 features

### All Features
- 3PL Management: Outsource and manage third party logistics
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
- Accounting Integration: Integrate with a third-party accounting system
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Application Management: Track, manage and store the applications of potential future members, customers or candidates
- Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
- Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
- Audit Trail: A record of all activities within the system, including user access, changes made, etc.
- Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items
- Barcode Recognition: The ability to identify a barcode on or within an image or packaging
- Barcode/Label Management: Print and scan barcode or labels
- Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking
- Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Bills of Material: Material list of manufacturing parts and associated costs
- Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes
- Carrier Management: Find, compare, and select the most time/cost-effective freight carrier
- Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price
- Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance
- Check-in/Check-out: Track the status of assets and whether they're checked in or out
- Communications Management: Record and track all relevant internal and external communications
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer History: Access previous interactions or concerns to maintain customer relationships
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Customization: Create labels for products that contain required information such as colors, sizes, dates, etc.
- Data Import/Export: Import and export data to and from software applications
- Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
- Demand Forecasting: Forecast customer demand using historical insights and simulations
- Document Management: Store, manage, and track all electronic documents in a centralized location
- eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products
- For 3PLs: Designed for third-party logistics companies.
- Forecasting: Form predictions based on past and present data/trends
- Historical Reporting: Information, data and reports that are being tracked over time
- Inventory Auditing: Cross-checking financial records with physical inventory counts and records
- Inventory Control: Monitor product stock levels
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Inventory Optimization: Maintain and control the stock level of inventory
- Inventory Replenishment: Track stock count levels to manage product reordering
- Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- IoT Integration: Integration with Internet of Things devices to automate real-time tracking, data collection and other processes
- Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc.
- Kitting: Group and package individual but related items as one package set
- Label Printing: Process of printing custom labels through various methods.
- Label Templates: Premade examples and templates for labels
- Location Tracking: Identify the physical location of an individual, asset, device, etc.
- Manufacturing Inventory Management: Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations
- Marketplace Integration: Integration with third-party marketplace software
- Mobile Access: Access software remotely via mobile devices
- Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels
- Multi-Location: Manage and support multiple locations
- Multi-Store: Manage multiple teams and operations from a central location
- Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries
- Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products
- Order Management: Manage and track customer orders for goods, investments, or any other purchases
- Order Processing: Send / receive, process, and execute orders
- Order Tracking: Track orders throughout the fulfillment process
- Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price.
- Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services
- Product Catalog: Present a catalog of inventory that customers can view
- Product Data Management: Capture, organize and track product-specific data and information in a centralized location
- Product Identification: Ability to link barcodes or serial numbers with specific items for identification
- Purchase Order Management: Create, send, and track purchase orders and their statuses
- Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity
- Quotes/Estimates: Generate quotes or estimates for customers
- Rate Management: Track/optimize rates in relation to usage
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Data: Receive data and information in real time
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Real-Time Reporting: Active reporting of data and metrics
- Real-Time Updates: Receive system updates as soon as any changes are made
- Receiving: Manage all receiving processes within a warehouse
- Receiving Labels: Labels used to alert warehouses of any pertinent information before workers scan or unpack the product
- Reorder Management: Purchase and replenish product stock based on inventory levels and needs
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process
- Returns Management: Track and facilitate returns of products sold
- Sales & Operations Planning: Oversee various functions of the organization while balancing and optimizing supply and demand
- Sales Order Management: An order generated by a seller to a customer, containing details about products or services
- Sales Reports: Reports specific to sales analysis for trends and strategies
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Serial Number Tracking: Track and assign specific serial numbers to products
- Shipping Labels: Generate or print labels that contain shipping information for packages
- Shipping Management: Manage and track orders being shipped to customers
- Shopping Cart: Checkout of online store
- SKU/UPC Codes: Internal and external product tracking codes
- Sourcing Management: Negotiate best prices and choose the right vendor for various purchases
- Special Order Management: Manage special order requested by a customer
- Status Tracking: Track the status over time for a request, process, asset, or transaction
- Stock Management: Manage the buying, selling, and holding of stocks
- Supplier Management: Manage all supplier data and operations
- Third-Party Integration: Addition of necessary external data, applications, tools, or features
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Warehouse Management: Manage and track operations and inventory within warehouses
- Website Management: Built-in website builder or integration with third-party site
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

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Features

4.5 (174)

4.5

Based on 174 reviews

## Pricing

Value for money

4.6 (174)

[View pricing plan details](https://www.capterra.com/p/149851/Finale-Inventory/pricing/)

Essentials

$499.00

Other,Per Month

It includes:

-   1virtual Training Sessions
-   3rd Party Integrations
-   Customized Data Fields
-   Email and Chat Support
-   Kitting / Bundles
-   Label Printing
-   Lot ID Tracking
-   Manufacturing Builds
-   No Onboarding Costs
-   Pack and Ship Sales
-   Purchase Orders
-   Quoting and Invoicing
-   Receive Purchases
-   Reordering
-   Returns Management
-   Sales and Returns
-   Serial Number Tracking
-   Standard Reports

Growth

$799.00

Other,Per Month

It includes:

-   Label Printing
-   Receive Purchases
-   Quoting and Invoicing
-   Purchase Orders
-   Pack and Ship Sales
-   No Onboarding Costs
-   Manufacturing Builds
-   Lot ID Tracking
-   Reordering
-   Kitting / Bundles
-   Email and Chat Support
-   Customized Data Fields
-   3rd Party Integrations
-   2 Virtual Training Sessions
-   Standard Reports
-   Serial Number Tracking
-   Sales and Returns
-   Returns Management

Enterprise

Custom pricing on request

It includes:

-   Reordering
-   Receive Purchases
-   Quoting and Invoicing
-   Purchase Orders
-   Pack and Ship Sales
-   No Onboarding Costs
-   Manufacturing Builds
-   Lot ID Tracking
-   Label Printing
-   Kitting / Bundles
-   Email and Chat Support
-   Customized Data Fields
-   Basic Report Customization
-   4 Virtual Training Sessions
-   3rd Party Integrations
-   Standard Reports
-   Serial Number Tracking
-   Sales and Returns
-   Returns Management

Value for money

4.6 (174)

4.6

Based on 174 reviews

## Integrations

[

QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Squarespace](https://www.capterra.com/p/143461/Squarespace/)[

Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[

Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[

ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/)[

Amazon Simple Storage Service (S3)](https://www.capterra.com/p/174285/Amazon-S3/)[

QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (209)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (209)

4.7

Based on 209 reviews

## User reviews

Overall rating

4.7

Based on 218 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(169)

4(40)

3(6)

2(3)

1(0)

Mentioned topic

Recent reviews first, then most helpful

RE

Reviewer

Designer

Used the software for: Less than 1 year

### "Great inventory management tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 23, 2026

I think this is a fantastic way to track inventory and a fabulous way to know what needs to be in production when stock is low.

Pros

Really great service for tracking inventory through several sales channels. Would recommend to anybody selling on several platforms

Cons

I love this service and wish I knew about it sooner, I don’t have any cons with this service at all.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Used the software for: 1-3 years

### "Finally, An Inventory Management Solution That Does Just That, Really Well"

5.0

September 28, 2015

After months of testing and trialing every inventory management software and system on the market, Finale has been such a blessing! From the very first day of signing up, the Finale owner and team have been extremely helpful and responsive to any and every one of our questions or concerns. The interface, layout and organization of the Finale app is extremely user-friendly and does not distract the user with unnecessary formats, colors, layouts and displays. We love the minimalist approach. Everything you need and nothing you don't. The search feature is so optimal and incomparably easy to use within every view option. Your search results are instant and appear immediately as you start typing. Finale has the best import tool we have ever seen. You simply copy cells from excel and paste them into the web browser. Finale takes care of the rest. This truly intuitive copy/paste import feature makes saving, importing and editing your catalog via excel spreadsheets a thing of the past. Generating purchase and sales orders were a real pain-point with previous trial services. PO generating in Finale is intuitive and automatic enough so that anyone on our team could go in and place orders with the suppliers stored in the system. You can also create custom fields, which we use for internal communication to streamline our operations. If you use Ship Station (in our opinion the best shipping management software), this is where Finale’s strength is. It flawlessly sync’s with Ship Station ensuring that you only ship products that are in stock and order out-of-stock items. Finale gives you the things you want in an inventory management software without all the fluff. We tried other solutions that tried to be an all-in-one solution, but they all end up being mediocre services. Finale does one thing really well and that’s inventory management. Regular updates of the software leave our team comfortable knowing that as a system, Finale is always pushing for optimal streamlined cutting edge performance and integrations. We are elated to be using Finale and already have accounts for both of our companies.

Pros

Cloud based, unlimited users, copy and paste import and edit features, easy stock take, integration with ShipStation with regular attention and upgrades. Strongest search feature we’ve seen. Slick interface and automatic purchase order generation.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Manager

Used the software for: Less than 1 year

### "Excellent software supported by even more excellent staff."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 11, 2024

The experience has been excellent. Again, it's the staff (\[sensitive content hidden\]) that made our choice to go with Finale easy.

Pros

Finale is a reasonably-priced inventory tracking software. It has many features that we need. With kitting capabilities, robust reporting features, an easy-to-read interface, high-speed processing times, Finale is exactly what we were looking for. The integration process with Shopify and Quickbooks is amazing as well. The onboarding process was a breeze with the copy/paste feature available with Finale. I was able to move all of the item, sale, and customer data from our old system to Finale in 2 days. The best feature of Finale, however, is the staff. I have been very happy with the software, but it's the Finale staff that makes this a 5-star investment.

Cons

The only thing that I might change a bit is that the shipping and receiving tables might be a little bit easier to read. Other than that, I have not found any cons.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Owner

Used the software for: Less than 1 year

### "Hard to get support timely. Pay to wait."

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

March 10, 2021

None because I can not get support to fix the errors in the system.

Pros

Pricing structure for clients maybe still have not had enough call back to figure it out because they are backed up and can't call back.

Cons

Support from the company. Unable to speak to anyone but a answering service which knows nothing. You basically need to already be a expert to use this software if you are doing anything more then simple things. My business is not simple. Quickbooks almost can do a lot of this.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JUJUME J.

GM

Used the software for: Less than 1 year

### "A more sophisticated platform with excellent customer support"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 4, 2023

Overall really great compared to our experiences with other platforms. Customer service hands down is what had us stay with Finale.

Pros

\- excellent customer support -- responsive, knowledgeable, professional- customizable branding features- native integration with QBO, Squarespace, Amazon and Faire

Cons

\- customization requires some coding knowledge- relatively complicated for new users of inventory management software- some quirks in the UX (e.g. sometimes does not auto refresh after inputting data so have to hard refresh screen to see update)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

President & Founder

Used the software for: 1-3 years

### "A Hidden Gem"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 27, 2020

Since its inception into our business, Finale was incredibly easy to use, simple and straightforward. With an excellent support team and support documentation, we were set up in less than a single day. After that we barely had to get in touch with support, as the self administering factor of Finale is what makes it so great.

Pros

Finale is incredibly easy to use and provided our company the ability to scale up by using additional features of the product over time. Our inventory is always spot-on as the integrations with various merchants and other software is excellent.

Cons

The only issue we hold with Finale is their lack of support for iOS and iOS browsers. One could easily integrate the standard browser interface into Finale with some changes and allow those who have an iOS or Mac-based environment be able to use their existing hardware with off-the-shelf scanners.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Head of User Experience

Used the software for: Less than 1 year

### "Great for Any Situation"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 21, 2024

My business is unique and needed a lot of extra care, but we eventually were able to go live with a great system that will be usable by production staff and greatly improve the process of inventory transfers.

Pros

Finale really helps you customize their program to your needs and walks you through every step of the way. They support a lot of integrations and have a really intuitive interface. They're a stable, great choice for managing inventory, especially if you're using Lightspeed X or BigCommerce.

Cons

A lot of the documentation is older and needs to be updated, and a lot of terms are a little confusing for someone without inventory platform experience.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Owner

Used the software for: Less than 1 year

### "Have multiple sales channels? Finale works!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 26, 2021

Overall I have to say one of the most impressive experiences with Finale is its people. It's a small group of people who work personally to help you get set up and learn the system. They know their stuff, are professional and friendly. It really is like they are a part of your own team. Their customer service is fantastic, they respond quickly and can get you moving in the right direction right away. You get the feeling that they want to help you be successful.

Pros

The software is impressive because it works. Our previous inventory management software would have "glitches" sometimes it didn't sync our five sales channels so we were constantly experiencing inventory issues. That stopped with Finale and our numbers have been spot on since. One thing that makes Finale a winning choice for us is that it integrates with Square which we use for POS in our brick and mortar store. Finale keeps our store, website and internet marketplaces inventory synced in near real time.

Cons

I have to force myself to come up with things I don't like about Finale. But if I could have a wish list, I would like it to automatically sync new products every few minutes like it does with inventory rather than nightly. Although, you can manually initiate the sync. A little more automation with sales channel associations and expected product cost would be nice too.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RE

Reviewer

Operations Director

Used the software for: 1-3 years

### "Hairbrella x Finale "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 10, 2021

I've had an awesome experience with Finale so far. We plan to grow and they assured us they'd grow with us.

Pros

The setup process was very straight forward. Setting up your inventory system can be very tedious but it's very important that it is done correctly. Finale can be fully customized for any type of business.

Cons

I wouldn't change anything at all. Finale can be pretty complex to a new user so I would suggest teaming up with support. They're very friendly and can help you become a Finale pro in no time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

karen C.

President

Used the software for: Less than 1 year

### "Finale Is Great"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 13, 2020

I have to say the people at Finale are wonderful to deal with. We have had to have numerous calls and they are always so helpful.

Pros

We have a lot of product assembly kit items and finale allows you to create those and have the pieces taken out of inventory when the kit is sold. It is hard to find a good kitting inventory software.

Cons

We had to convert our cases to pieces to make this software work with the multiple locations. It is very hard for us to get use to this.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/149851/Finale-Inventory/reviews/)

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