--- title: "Descartes Finale Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Descartes Finale the right Warehouse Management solution for you? Explore 218 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149851/Finale-Inventory/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Descartes Finale 4.7 (218) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Descartes Finale Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews GE Grant E Head of User ExperienceAlternative Medicine, 11 - 50 employeesUsed the software for: Less than 6 months. “My business is unique and needed a lot of extra care, but we eventually were able to go live with a great system that will be usable by production staff and greatly improve the process of inventory transfers.“ October 9, 2024 GE Grant E Head of User ExperienceAlternative Medicine, 11 - 50 employeesUsed the software for: Less than 6 months. “A lot of the documentation is older and needs to be updated, and a lot of terms are a little confusing for someone without inventory platform experience.“ October 9, 2024 PR Phillip R Warehouse and supply specialistBanking, 501 - 1,000 employeesUsed the software for: More than 2 years. “It was good as long as you want to track purchasing and selling“ April 7, 2025 JL Jordan L PresidentRetail, 11 - 50 employeesUsed the software for: 1-2 years. “There are so few issues to report ...“ November 21, 2024 FG Francesca G ICT DirectorInformation Technology and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It makes it easy for our firm to know what is in stock and what is out of stock and it easily integrates with our system.“ May 6, 2024 ny narasimha rao y consultantMechanical or Industrial Engineering, 51 - 200 employeesUsed the software for: Less than 6 months. “This could limit the effectiveness of managing inventory on the go for more complex tasks“ August 12, 2023 SN Shanna N DesignerApparel & Fashion, 2 - 10 employeesUsed the software for: Less than 6 months. “Would recommend to anybody selling on several platforms“ February 23, 2026 HC Heath C Inventory ManagerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “It can also be very glitchy when trying to reorganize the way your dashboard looks.“ April 26, 2023 ## Showing most helpful reviews Showing 1-25 of 218 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Designer Used the software for: Less than 1 year ### "Great inventory management tool" February 23, 2026 4.0 I think this is a fantastic way to track inventory and a fabulous way to know what needs to be in production when stock is low. Pros Really great service for tracking inventory through several sales channels. Would recommend to anybody selling on several platforms Cons I love this service and wish I knew about it sooner, I don’t have any cons with this service at all. Review Source R Reviewer Used the software for: 1-3 years ### "Finally, An Inventory Management Solution That Does Just That, Really Well" September 28, 2015 5.0 After months of testing and trialing every inventory management software and system on the market, Finale has been such a blessing! From the very first day of signing up, the Finale owner and team have been extremely helpful and responsive to any and every one of our questions or concerns. The interface, layout and organization of the Finale app is extremely user-friendly and does not distract the user with unnecessary formats, colors, layouts and displays. We love the minimalist approach. Everything you need and nothing you don't. The search feature is so optimal and incomparably easy to use within every view option. Your search results are instant and appear immediately as you start typing. Finale has the best import tool we have ever seen. You simply copy cells from excel and paste them into the web browser. Finale takes care of the rest. This truly intuitive copy/paste import feature makes saving, importing and editing your catalog via excel spreadsheets a thing of the past. Generating purchase and sales orders were a real pain-point with previous trial services. PO generating in Finale is intuitive and automatic enough so that anyone on our team could go in and place orders with the suppliers stored in the system. You can also create custom fields, which we use for internal communication to streamline our operations. If you use Ship Station (in our opinion the best shipping management software), this is where Finale’s strength is. It flawlessly sync’s with Ship Station ensuring that you only ship products that are in stock and order out-of-stock items. Finale gives you the things you want in an inventory management software without all the fluff. We tried other solutions that tried to be an all-in-one solution, but they all end up being mediocre services. Finale does one thing really well and that’s inventory management. Regular updates of the software leave our team comfortable knowing that as a system, Finale is always pushing for optimal streamlined cutting edge performance and integrations. We are elated to be using Finale and already have accounts for both of our companies. Pros Cloud based, unlimited users, copy and paste import and edit features, easy stock take, integration with ShipStation with regular attention and upgrades. Strongest search feature we’ve seen. Slick interface and automatic purchase order generation. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Excellent software supported by even more excellent staff." August 11, 2024 5.0 The experience has been excellent. Again, it's the staff (\[sensitive content hidden\]) that made our choice to go with Finale easy. Pros Finale is a reasonably-priced inventory tracking software. It has many features that we need. With kitting capabilities, robust reporting features, an easy-to-read interface, high-speed processing times, Finale is exactly what we were looking for. The integration process with Shopify and Quickbooks is amazing as well. The onboarding process was a breeze with the copy/paste feature available with Finale. I was able to move all of the item, sale, and customer data from our old system to Finale in 2 days. The best feature of Finale, however, is the staff. I have been very happy with the software, but it's the Finale staff that makes this a 5-star investment. Cons The only thing that I might change a bit is that the shipping and receiving tables might be a little bit easier to read. Other than that, I have not found any cons. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Hard to get support timely. Pay to wait." March 10, 2021 3.0 None because I can not get support to fix the errors in the system. Pros Pricing structure for clients maybe still have not had enough call back to figure it out because they are backed up and can't call back. Cons Support from the company. Unable to speak to anyone but a answering service which knows nothing. You basically need to already be a expert to use this software if you are doing anything more then simple things. My business is not simple. Quickbooks almost can do a lot of this. Review Source JUJUME J. GM Used the software for: Less than 1 year ### "A more sophisticated platform with excellent customer support" May 4, 2023 5.0 Overall really great compared to our experiences with other platforms. Customer service hands down is what had us stay with Finale. Pros \- excellent customer support -- responsive, knowledgeable, professional- customizable branding features- native integration with QBO, Squarespace, Amazon and Faire Cons \- customization requires some coding knowledge- relatively complicated for new users of inventory management software- some quirks in the UX (e.g. sometimes does not auto refresh after inputting data so have to hard refresh screen to see update) Review Source R Reviewer President & Founder Used the software for: 1-3 years ### "A Hidden Gem" January 27, 2020 5.0 Since its inception into our business, Finale was incredibly easy to use, simple and straightforward. With an excellent support team and support documentation, we were set up in less than a single day. After that we barely had to get in touch with support, as the self administering factor of Finale is what makes it so great. Pros Finale is incredibly easy to use and provided our company the ability to scale up by using additional features of the product over time. Our inventory is always spot-on as the integrations with various merchants and other software is excellent. Cons The only issue we hold with Finale is their lack of support for iOS and iOS browsers. One could easily integrate the standard browser interface into Finale with some changes and allow those who have an iOS or Mac-based environment be able to use their existing hardware with off-the-shelf scanners. Review Source R Reviewer Head of User Experience Used the software for: Less than 1 year ### "Great for Any Situation" October 21, 2024 5.0 My business is unique and needed a lot of extra care, but we eventually were able to go live with a great system that will be usable by production staff and greatly improve the process of inventory transfers. Pros Finale really helps you customize their program to your needs and walks you through every step of the way. They support a lot of integrations and have a really intuitive interface. They're a stable, great choice for managing inventory, especially if you're using Lightspeed X or BigCommerce. Cons A lot of the documentation is older and needs to be updated, and a lot of terms are a little confusing for someone without inventory platform experience. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Have multiple sales channels? Finale works!" February 26, 2021 5.0 Overall I have to say one of the most impressive experiences with Finale is its people. It's a small group of people who work personally to help you get set up and learn the system. They know their stuff, are professional and friendly. It really is like they are a part of your own team. Their customer service is fantastic, they respond quickly and can get you moving in the right direction right away. You get the feeling that they want to help you be successful. Pros The software is impressive because it works. Our previous inventory management software would have "glitches" sometimes it didn't sync our five sales channels so we were constantly experiencing inventory issues. That stopped with Finale and our numbers have been spot on since. One thing that makes Finale a winning choice for us is that it integrates with Square which we use for POS in our brick and mortar store. Finale keeps our store, website and internet marketplaces inventory synced in near real time. Cons I have to force myself to come up with things I don't like about Finale. But if I could have a wish list, I would like it to automatically sync new products every few minutes like it does with inventory rather than nightly. Although, you can manually initiate the sync. A little more automation with sales channel associations and expected product cost would be nice too. Review Source R Reviewer Operations Director Used the software for: 1-3 years ### "Hairbrella x Finale " February 10, 2021 5.0 I've had an awesome experience with Finale so far. We plan to grow and they assured us they'd grow with us. Pros The setup process was very straight forward. Setting up your inventory system can be very tedious but it's very important that it is done correctly. Finale can be fully customized for any type of business. Cons I wouldn't change anything at all. Finale can be pretty complex to a new user so I would suggest teaming up with support. They're very friendly and can help you become a Finale pro in no time. Review Source karen C. President Used the software for: Less than 1 year ### "Finale Is Great" February 13, 2020 5.0 I have to say the people at Finale are wonderful to deal with. We have had to have numerous calls and they are always so helpful. Pros We have a lot of product assembly kit items and finale allows you to create those and have the pieces taken out of inventory when the kit is sold. It is hard to find a good kitting inventory software. Cons We had to convert our cases to pieces to make this software work with the multiple locations. It is very hard for us to get use to this. Review Source R Reviewer Proprietor Used the software for: Less than 1 year ### "10/10" September 9, 2020 5.0 I am very satisfied with the system. Never regretted my decision in choosing your services. After-sales service is also top-notch. \[SENSITIVE CONTENT HIDDEN\] is very knowledgeable and helpful. I am looking forward to your improvements coming end of the year as \[SENSITIVE CONTENT HIDDEN\] has mentioned. Pros I like most is its flexibility to handle items with serial numbers. Cons Some functions are not present like returning an item to a supplier is not available in the Purchase Order and I would have wanted to be able to write a note per serial number/Lot ID. Review Source R Reviewer President Used the software for: Less than 1 year ### "Finale Inventory Has Transformed Our Company" August 19, 2019 5.0 We had purchased another inventory management system (Fishbowl) prior to Finale and we struggled to get it implemented for an embarrassingly long time. Everybody in the organization that touched it, hated it... and eventually I decided to abandon it and start my search over. After looking at an endless amount of options a friend recommended Finale. I remember looking at the reviews on Capterra and thinking it was just too good to be true, but that if they were true, I'd found my system. I poured through the demo videos expecting to find something that didn't jibe with how we did business, but I never did. So we started a trial. I was very worried about push back from my staff, especially from the person that would be in charge of implementing it. Within 20 minutes of her poking around she was in love. Once we decided to move forward with it we were ready to start using it within a few weeks. We're using Finale with ShipStation. The learning curve for both was almost non-existent. I have total buy-in from everybody that touches it. It's allowed us to become way better about keeping inventory in stock, made purchasing in time from overseas much easier. It's virtually eliminated shipping errors. For the first time in 20 years of running an inventory based business I TRUST what my inventory management system tells me I have in stock. Most importantly, Finale has made us light years better at serving our customers. Pros Customer support is insanely good. It accurately tracks inventory across several warehouses and sales channels. The integration with Shipstation has revolutionized how we pick, pack and ship. Creating and tracking bills of material across many complicated assemblies is easy and intuitive. Picking using handheld scanners has virtually eliminated errors. In fact, we just went 30 days without a single report of a shipping error from a customer, and have averaged less than a 0.2% error rate in the 8 months that we've been using Finale. With our old system, the error rate was close to 3.0%. Cycle counts with handhelds have eliminated the need to close down to take inventory, we're going to be off on December 31st for the first time ever! Cons We had a little bit of trouble with how Finale tracks BOM of an assembly sold on a marketplace, but worked with their support to find a workaround that has been satisfactory. Even though we didn't like the way it handled it out of the box, we felt like our needs were listened to and a permenant fix is being worked on. Review Source Verified Reviewer Operator Used the software for: 3-5 years ### "Fantastic inventory management and order management platform with great reporting" January 2, 2024 5.0 Pros I've been using Finale for about 3 years and with 2 different businesses of varying SKU complexity. They integrated seamlessly with Amazon, Shopify, and Ebay. The average cost features and customizable reporting make my life so much easier. Cons The FBA integration needs some improvement but there's constantly making improvements and I expect to see that improved soon. Review Source Stav B. ### "Finale is the best SMB inventory, orders and returns management system on available on the market!" May 17, 2017 5.0 We've been searching the right system to take our company to the next level, lowering working hours and human errors in managing our inventory, sales and especially returns. We've been checking 13 different cloud based software solutions and were mainly interested in 3 features: 1. Manage and sync inventory between our online platforms, Amazon and Magento and offline wholesale orders - so there will be no sells for out of stock items. 2. Manage and sync orders between our online based platforms, shipping platform, ShipStation and our accounting software, QBO - so we won't have to retype those fields to create invoices and payments and prevent human errors in this important area. 3. Manage returns - simply as that! I can't believe that an item based business (not a service based) doesn't manage it's returned orders same as it's outgoing orders. Too much to ask? So first, apparently, very few of the 13 platforms we checked have a returns management system. Some is still in development and most of them don't even have it. Finale has a simple Sale Return feature that does just that in a very smart manner. Second, most platforms sync automatically with QBO, with rules that are hard coded in their software. This has created a big mess in our QBO account, creating new customers, orders on a different serial number and duplicate items. Finale has a manual sync with QBO that shows you exactly what is going to be synced and you can configure it to work as you wish. Last and not least, many of the platforms had lots of connection problems with Magento, in addition to miss information when syncing to ShipStation like the shipping method, weight of the package etc. Finale integration works great! all the order information comes right to ShipStation and then to Finale to sync inventory to the other marketplaces almost instantly. Finale has a simple look and interface which may look old fashion comparing the new fancy looks but you should know to "not judge a book buy it's cover"!. Finale works fast. really fast! importing new information, sync orders and inventory and many more. It has many options that helps you configure Finale to work for you and not the opposite. They offer quick way to import information, use a barcode scanner and many different kinds of reports. They have a dedicated team that it is a pleasure to contact in any case or problem, and any software have some. We hope Finale will keep grow and improve and wish them all the best! Review Source narasimha rao Y. consultant Used the software for: Less than 1 year ### "Great inventory sportwear and it can be use any ware in world " August 14, 2023 5.0 my experience with Finale Inventory has been overwhelmingly positive. The software's user-friendly interface, real-time tracking, order management, and integration capabilities have all contributed to optimizing our inventory operations. It has become an indispensable tool for our business, allowing us to focus on growth and customer satisfaction while efficiently managing our inventory. Pros One of the standout features of Finale Inventory is its intuitive and user-friendly interface. The software is designed to be easy to navigate, making it accessible for users with varying levels of technical expertise. This is particularly important Cons Mobile App Limitations: While the mobile app is appreciated for its accessibility, some users have mentioned that it might lack certain advanced features available on the desktop version. This could limit the effectiveness of managing inventory on the go for more complex tasks Review Source Steve M. Director Used the software for: Less than 1 year ### "easy to use" October 20, 2022 5.0 I have changed warehouse software 3 times in 5 years and I am confident that Finale will be my final choice.. Pros The system is extremely easy to use and and customisable. It was that easy that in the trial period, I uploaded my stock and inventory and was using it immediately over my exisiting program to search for products, inventory and locations. I was expecting to be testing the program and running along side my current software for a minimum of 2 months but it has been less than 2 weeks and we have already transferred over to it full time.Finale is extremely customisable and by far has the best search functionality i have used in a warehouse management system. With over 15500 SKUs, i need to know what i have in stock in a specific colour, size and style. Sometimes searching while i have a customer in front of me or on the phone. Finale does it all with easy.The onboarding is extremely thorough and they actually encourage me to book more session's. Its normally what comes with a software of a much higher price tag. Cons Integration with Xero - A popular accounting software has no integration, although they have a work a round. Review Source R Reviewer Project Manager Used the software for: 3-5 years ### "Great Service!" March 3, 2023 5.0 We work closely with \[sensitive content hidden\] at Finale, who always goes above and beyond to work through any questions we have, even coming up with creative solutions when necessary. The support truly outshines the software! Pros Customer support is great! Shaquille has helped us make this software meet all of our needs! Cons When I first began using the product, I thought there were many shortcomings, but we have worked through the majority of that! I do miss a couple of the legacy reports, specifically the Pull Sheet, since the update, but this is not a big deal. Review Source VR Verified Reviewer CEO Used the software for: 3-5 years ### "Finale Completely Changed Our Business" February 9, 2021 5.0 Pros Honestly, I love everything about Finale. Before we started using the software, we were using Google sheets to keep track of all of our inventory. To say that getting Finale was life changing is an understatement. It made sending POs and keeping track of inventory so much easier and faster and was pivotal in helping us grow our business. Not only that, the customer support is out of this world. Anytime I have a question (which is pretty often), the team responds extremely quickly and is always willing to hop on a call to help me with whatever I need. I couldn't recommend this software more. Cons There are a few features and reports that we looked for that Finale didn't have, but nothing that has really made that much of an impact. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### "Finale can tackle the challenges facing eCommerce Businesses with an ease that I cannot believe." October 13, 2017 5.0 Honestly, we have seen a 100% or more efficiency increase in daily operations since taking on Finale. Every aspect of our eCommerce business was improved by the implementation of this software. I would recommend it to anyone needing a solution for warehouse management, regardless of their stance in the eCommerce world. The pure inventory capabilities of this software are exemplary. We have been able to improve our receiving, order accounting, inventory maintenance, returns, shipments; literally EVERY aspect of our business was improved by the acquisition of this software. Pros Many eCommerce businesses face challenges from many different aspects of the sales/inventory flow; here at Bapmic Auto Parts Inc., we were no exception. As a large company with channels in eBay, Amazon, WalMart, and local sales, we desperately needed a ROBUST and COHERENT warehouse/sales management system. After deciding that a cloud based software was the way to go, I proceeded to test a multitude of TOP ERP/Warehouse Management software(s). These ranged from Odoo, SKUVault, ERPNext, and the like, to more advanced solutions like SAS, Sage, Microsoft Dynamics, and so on. I was surprised in my research to find very few comprehensive solutions that would supply us with all the tools needed to unify our operations. Then, I stumbled upon Finale...needless to say, I was extremely, and pleasantly surprised. Finale's ability to leverage ShipStation for inventory and order recording is second to none. The ease of setup, operation, and customization is a refreshing change in the world of open source, cumbersome solutions, versus overpriced, over-complicated systems. Custom Integrations? Endless. Multiple warehouses? No problem. Multiple BINS? Done. Suppliers, purchasing, re-ordering? Done, done, and done. Sales, customers, advanced reporting, accounting charts, and inventory history? Yep, it's covered. Receiving? Of course, even with Expiration Dates or LOT ID's. Can it barcode?? Yes sir. Support? Top Notch. Take the Free Trail, you will NOT be disappointed. Review Source R Reviewer CEO Used the software for: 3-5 years ### "A bright shining spot in the morass of crappy SaaS" January 23, 2023 5.0 Really good. Been with them for many years. Pros It is the most critical system we have in managing our ecommerce business. It integrates with our shipping software and websites and completely manages our inventory. Support is top notch in a time when very few companies put much effort into support. Also, pricing is fair. Cons It would be nice if the PDAs were syncing in real-time rather than requiring batching. This can cause some unusual results at times. Review Source DAVID K. K. CFO ### "Ingenious" May 17, 2017 5.0 it has been very exciting week for me and my co-workers who has been working diligently to migrate from Quickbooks Enterprise to Finale Inventory. we are now doing things we have never dreamed of doing. Finale Inventory made this transition amazingly easy. we just kept asking ourselves the same question over and over. is that this easy? for example, it would take so many manual entries in Quickbooks in order to set up one new per item price level but in Finale, we were allowed to import a per item price level by simply "copy & paste". we were also allowed to duplicate Quickbooks' memorized transactions by simply importing "order items" within Sales Order or Purchase Order screen and making that sales order an editable template so that we can create a new order from it over and over. Finale is so versatile that we can improvise anything. another powerful tool i've found was "sub-locations". the guys behind Finale must be genius. i wasn't aware of the power of this tool. about a year ago, i came up with an idea of organizing our warehouses in sections or zones and tagging each location. however, i had to put a hold on that idea halfway through since i didn't have a tool to track inventory going in and out of those locations. finally, i am able to put pieces together with Finale coming to rescue. i found sub-locations together with their barcode scanners extremely powerful organizing our warehouses. now i can track every single item i buy and sell and know exactly how many i have in stock. doing a physical inventory was a nightmare before but now it is a snap with Finale. i am still exploring with Finale but i have a full confidence in Finale management team that anything is possible with Finale. Review Source R Reviewer Co-Founder Used the software for: 3-5 years ### "Wouldn't be here without it" March 11, 2021 5.0 Pros We purchased Finale Inventory within the first few weeks of starting our business in 2016, back when $149 was an insane amount of money to be spending on software each month and we could barely afford it. It was one of the best decisions we made. Not only do we have historic data going back to the beginning of our business, Finale has allowed us to grow and scale in a way we never could have without it. Our catalog started with a few component entries and has grown to hundreds of SKUs in a short couple of years. We never could have managed this growth in a sustainable manner without the important inventory tracking capabilities that Finale provides. Cons Velocity tracking of build orders and material usage similar to how components are tracked from sales orders. Review Source R Reviewer Customer Service Administrator Used the software for: 1-3 years ### "Very functional application with knowledgeable and attentive tech support" April 10, 2017 5.0 Pros The inventory tracking is top-notch, and it's eliminated all instances of us shipping an incorrect item. The app is feature-rich, and whenever a feature is lacking, Mike & Chinh work to quickly create the functionality we've requested (when possible). They are quick to respond and help us when needed, and we look forward to using Finale for years to come! Cons Why spend time writing a con when we can just ask them to add a given feature? They have addressed every issue thus far. Review Source R Reviewer Shipping Specialist Used the software for: 1-3 years ### "Great Website " October 11, 2022 5.0 My overall experience is that I really like it and I'm very comfortable with using it. It took me about a week to get a hang of it ... It's just that simple. I would recommend this and use this as well. Pros This product is probably the easiest to use and understand. I like how simple and self explanatory it is. Cons The only thing I didn't like was that I couldn't stock change myself and at times some things wouldn't populate. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Amazing Program with even better customer service" August 15, 2021 5.0 I was in a jam several months ago. My inventory software crashed. I contacted finale, and stressed the importance of my situation. THAT DAY, I received a phone call from one of their technicians, \[SENSITIVE CONTENT\]. \[SENSITIVE CONTENT\] and the rest of finale’s staff helped me get back on my feet almost immediately and held my hand through this entire process and continue to do so. Great company. Pros Very plug and play. Very user friendly. Amazing staff Cons Technicians don’t work on the weekends, but that’s most software companies. 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