# MioSalon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MioSalon the right Medical Spa solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149881/MioSalon/reviews --- MioSalon 4.5 (18) [View alternatives](https://www.capterra.com/p/149881/MioSalon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MioSalon Ease of use 4.5 Customer Service 4.7 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Accountant Used the software for: Less than 6 months ### "I love the software , its very friendly very easily to use." October 10, 2017 5.0 by using this software we come known this that we don't need any kind of paper work or mannel work thats the best part regarding service, work, product , package or prepaid service.opsa Pros Its user friendly. if I want any data related customer, staff work , work or income its very easily an in one touch this report will come. tax wise its value for money software. Review Source AI Alan I. Admin Health, Wellness and Fitness Used the software for: Less than 6 months ### "MioSalon Product Review" August 22, 2024 5.0 Pros MioSalon has completely transformed the way we manage our salon. The intuitive software simplifies everything—from appointment scheduling to inventory management—making our daily operations smoother and more efficient. What truly sets MioSalon apart is its powerful client engagement features, which have helped us boost customer satisfaction and retention rates. The team’s support is exceptional, always ready to assist with any queries. We’ve seen a significant increase in our business growth since adopting MioSalon, and we couldn’t be happier! Cons There is no specific cons to mention about MioSalon. Review Source RR Robin R. CEO Business Supplies and Equipment Used the software for: 6-12 months ### "Stay Away from this Software" March 7, 2023 1.0 Pros Affordable, Relatively good design, good user interface, they used to have a good sale person (who left not surprisingly) Cons Unfortunately, MioSalon is a terribly run company and the software suffers from it. I wasted numerous hours setting up the software before realizing it was full of bugs (for example, the employee's commissions were wrongly calculated). Because I spent so much time setting it up, I wasted even more time telling their team all the the bug, following to make sure they were fixed, only to be told that I "should accept the software is it is and they do not have time to fix the issue I am raising, they have other development priorities". I am left with a software I cannot use, and cannot trust. Their customer service team is one of the worst I've experienced. Absolutely careless, and incompetent. Stay away from this software. Review Source Response from Waffor Retail Solutions March 11, 2024 We sincerely apologize for the inconvenience and frustration you've experienced with MioSalon. Your feedback is incredibly valuable to us, and we take your concerns very seriously. We regret that you've encountered issues with our software, particularly regarding the commission calculation, which is slightly different from your operations. This is not the experience we strive to provide for our clients, and we understand the impact it has had on your business operations. Please know that we are actively working to address the issues you've raised and improve our software to ensure a better user experience for all our clients. Your feedback will be taken into consideration as we prioritize our development efforts. Team, MioSalon. DR Dr.Srini R. CEO Cosmetics Used the software for: 2+ years ### "Needs an upgradation!! " July 5, 2024 4.0 Miosalon is a very close to heart software since from Day 1 we have been using it. Lovely team ready to help anytime… I would say we can go for more features or all features which the market competitors are offering & increase the monthly fees. Why to compromise…. Pros Ease of operations. Simple & handy UI. Quick to learn by new joinees. Cons \- Lack of mobile app - Very delayed whatsapp integration - international numbers not available on whatsapp. - Staff appointment booking lack of different labels to categorize the appointment category. Review Source RA Rajesh A. Propreitor Health, Wellness and Fitness Used the software for: 2+ years ### "Best comfortable and supportive software " July 27, 2020 5.0 The data are safe and secured . The renewals alert and extensions are helpful. The support received via call and remote desk are more easy to work on and understand the product . Pros Greeting & anniversary reminder messages Monitoring the exact available packages Product inventory is useful Payment gateway is very effective Cons Need to use in alternate browser & multi windows function needed Reason for choosing MioSalon The way of approach the support ,polite and very patient . Review Source SS Selvakumar S. Unisex salon & spa Health, Wellness and Fitness Used the software for: Less than 6 months ### "It's a excellent solution for the Salons & Spas. i have tried so many software, Waffor is the Best." June 13, 2017 5.0 1\. Customer Retention. 2. Online Bookings. 3. Communicating offers thru SMS. 4. Proper Billing & daily sale report SMS. 5. Intimation on Cancelled bills. 6. alert on database download. 7. auto service remainders to customers. 8. Greetings to customers. 9. Campaign Tracking. 10. Overall user friendly. Pros 1\. Ease to use, 2. appointment on online. 3. automated SMS for the billing, reminders & even for appointments. 4. customers 360 degree view. 5. Various reports for any kind of analysis. 6. Staff Performance & customers segmentation. 7. Appointments linked with the Facebook page & websites. 8. Campaign recommendations, Greetings or remainders & reward points to customers. 9. No backup required, anytime customer support. always improvising the software. 10. Best software in the industry with the economical rates. Cons 1\. Improve more on the bill discount for the clarity to customers. 2. Staff attendance to be improved with the regular duty timings and the overtime calcualtions. 3. Salon Logo to be printed in the Invoice. Review Source Response from Waffor Retail Solutions June 15, 2017 Hi Selvakumar, Glad to see your detailed feedback and encouraging words about our salon software and services. The enhancements you mentioned are very much in our plan and you can expect them soon. All the best to acquire more new clients & retain them cost effectively. Thanks, Team Waffor AV Amirtha V. Creative Director Health, Wellness and Fitness Used the software for: 1-2 years ### "User Friendly software" July 26, 2018 5.0 Easy to operate,easy to tally cash at the end of the day, staff performance ratios are very useful.Can secrete the active and inactive clients Pros Offers can be sent to the client,Bills can be sent as message,booking alerts, Cons it doesn't work offline.it doesn't accept packages Review Source Response from Waffor Retail Solutions August 13, 2018 Hi Amirtha, Thanks for sharing your feedback about Miosalon software. 1. Yes, we don't support offline. It is a online software with real-time online booking. (So no choice of offline) 2. But, we have the packages features. You can effectively manage multiple services together. ie. Bridal package, pay for 5 sitting and take 6 sittings etc You can ping us in the InApp chat to get assistance. Regards, Vedha AV Ankit V. Joint MD Health, Wellness and Fitness Used the software for: 6-12 months ### "Very responsive support team . Open to new ideas / modification ." September 11, 2017 4.0 1) less training time for staff. 2) reports and predictors are very useful . Pros 1) responsiveness of support staff . 2) quick implementation of changes . 3) very easy to use and intuitive. 4) database gets updated fairly quickly . 5) have all the reports I need. Cons 1) internet based software so if the internet is down or slow , then it affects performance. 2) currently do not have an operative in Delhi NCR . As of now all issues have been resolved remotely but sometimes people are needed for one on one training etc . Review Source MN Manikantan N. Partner Health, Wellness and Fitness Used the software for: 6-12 months ### "Anyone can operate the software without deep computer knowledge, a few clicks and that's it..." March 12, 2018 5.0 Easy to use, customisation at its best, strong and supportive back end team, add on updates almost every month, not heavy on pocket. Pros Easy to use and ustomazible options available. Love the ERP that sends automatic reminders and have options that to set birthday's and anniversary SMS for the customer's. Cons Can't edit the invoice once settle the bill, I mean when I settled an invoice and by mistake I settled in cash but actually it was a card payment, then I have to delete that invoice and redo the appointment and settle the invoice. Review Source BRS Babu Rao S. owner Health, Wellness and Fitness Used the software for: 2+ years ### "user friendly" August 13, 2018 5.0 every thing is good and user friendly Pros reports and campaigns and many more . Cons reminders system is not up to the mark please make it update so it will be easy to remind Review Source AS Ananda S. manager Health, Wellness and Fitness Used the software for: 1-2 years ### "friendly software easy to use + lot of features " August 13, 2018 5.0 i have been using this software since october 2016, company people are very aggressive in imlementing new features and making it friendly software. Pros like prepaid wallet, membership, packages, trackable promotion campaign Cons reports ( little more in detail on expense Review Source SG SAURABH G. Managing Partner Health, Wellness and Fitness Used the software for: Less than 6 months ### "The product has a lot of potential" September 19, 2017 4.0 The visibility that it provides to the business with the data is a great helper in terms of making the right decisions at the right time Pros The product layout captures almost all the day to day requirements of a large salon. The user interface is very simple and easy to use. Cons The fact that it is available only as a cloud solution kills the experience. Considering the quality of last mile internet connectivity in India, this is not the most optimal solution. The tool should be made available as a on-premise solution as well. Secondly the tool should offer a min of 10-15 staff as part of the standard pack so as to enable the business to operate freely. Review Source RB RAFIQ B. CEO Mechanical or Industrial Engineering Used the software for: 6-12 months ### "its been awesome so far.. " September 18, 2017 5.0 i got to know a lot from this software, the things which even i have neve thought of regarding this particular business. Pros customer support and the way they are adding new features in software. it is obvious that the back hand process of mio salon is so strong Review Source UB Utkarsh B. Director Cosmetics Used the software for: Less than 6 months ### "Great software and even better support " February 8, 2017 5.0 Well the team at waffor is extremely helpful and they are very open to suggestions that are given by clients and make the necessary changes in the software accordingly. Their software ease up the stress caused by paper work and manual billing that we used to do earlier at our salons and now we are able to get a centralised control over our sales and team performance, as waffor is a cloud based software. Pros \- Ease of use - customer support - quick response time to queries - great reports Cons \- a few more reports type can be added for a more detailed view of salon performance but i guess the team at waffor is already onto progress. Review Source MS Muthu S. Proprietor Retail Used the software for: 6-12 months ### "Simple and light weighted software " February 21, 2017 5.0 Using MioSalon for more than 6months and now I bring back my lost customers. Even a non technical person can use MioSalon without any difficult. Pros Simple to use Cons No mobile app Review Source jP john P. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Waffor salon software is the best salon business automation solution in India." November 6, 2016 4.0 I started using this salon software from June 2016, price is reasonable so I am very happy to use this waffor salon software. Pros Customer engagement solution & Marketing automation like email and sms automation. Cons They offered me a salon software solution, it including billing, POS and customer engagement solutions, that I like very much. Review Source SG Sri G. Used the software for: ### "Best & Free Software For Salon Business" November 27, 2016 5.0 Only one day is enough to learn this Waffor salon software, A complete automation solution for salon industry. It fulfill my business needs especially CRM customer relationship management appointment shedding/booking, customer feedback collections. It helps to identify my loyal customers so that I can give offers, discounts based on customer's loyalty points The most important is they provide free salon software Review Source AK Anil K. Used the software for: ### "Overall very good product " February 8, 2017 4.0 I have been using past two months except few flaws I don't find anything wrong highly recommended for salons if improved in some points Review Source Similar Products Featured