Inteliwise

Live Chat

4 / 5 5 reviews


Average Ratings

5 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

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About Live Chat

Live chat & virtual chat assistant, for self-service & help portals.


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Live Chat Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Live Chat Reviews Recently Reviewed!


LiveChat is a good addition to our website that helps generate leads.

Jun 14, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how straightforward the platform is. It allows potential clients on our website to get the quick answers they are looking for in a timely manner. A few of the features I like the most are the canned responses, ability to transfer chats, and the ability to route based on teams.

Cons: It is a very basic chat tool with limited functionality and features. It is almost more customer service centric rather than a sales-centric tool.

Use to communicate with new people.

May 13, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There aren't many that are free anymore. You can create a room based on any topic of your own choice.

Cons: Always the same people. No standardized rooms for common interests. Lack of sensorship. No verification process.

Overall: Met new people

LiveChat is awesome, I really like the quality of the service!

May 09, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Having Live Chat as a feature on your website is awesome! It has the ability to answer questions all around the clock, well at least most of the time. The LiveChat services is a great way to give your customers, or patients the idea that you are available all day long.

Cons: The only bad thing about LiveChat, is that it can sometimes sound a bit robotic. I don't think that people want a robotic answer, keep in mind, this does not happen all the time. But, when it does, it actually matters, as far as business goes.

Capterra-loader

Very decent remote support

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Has a lot of value for the price you pay and very robust software compared to other companies who promise the best remote support software and can't deliver. If your looking for a robust remote software, start here.

Cons: They can do more for the software and add other features that technician's need while troubleshooting computers. I wish they could have more.

Overall: One of my best remote support software, just wished they had more to offer for troubleshooting technicians.

Live chat makes interacting with your customers easy and efficient. Dashboard could improve though.

Sep 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Great number of features available
- Live tracking of customer
- All the information available about the visitor helps you decide context of the talk
- Geo tracking is pretty accurate

Cons: - The dashboard user experience can be improved
- Backend UI is too old school
- The pricing could be a bit better

Overall: - Real-time tracking of visitors on website
- Ability to interact with customers on website
- Better context of chat based on information provided by the tool
- Increase in sales because of use