Who Uses This Software?

InteliWISE is designed as a live chat, customer service, and vitual agent software to better enhance communication with a customer without the customer having to wait for a response.


Average Ratings

15 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $29.00/month/user
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • Inteliwise
  • www.inteliwise.com/
  • United States

About Live Chat

Live chat & virtual chat assistant, for self-service & help portals.


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Live Chat Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Live Chat Reviews Recently Reviewed!


Capterra loader

Love Live Chat

Feb 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love Live Chat and wish we could use it more! Because of the licenses and the sheer numbers of our support team and the calls we have, Live Chat is used primarily by upper management teams who offer escalation support for our teams. That's a shame on our part because we have far less issues with Live Chat than we do with the other chat client our agents use. It is stable and gives us almost instant access which is nice because when a call is escalated, we don't want to have the customer "on hold". Having the option for our customers to go live and get someone right away is a plus.

Cons: There's nothing I can really say about Live Chat outside of the cost. I wish it was not limited to upper managements usage which was our decision not Live Chat. But cost wise its more efficient with another chat program for our agents.

LiveChat is a good addition to our website that helps generate leads.

Jun 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: I like how straightforward the platform is. It allows potential clients on our website to get the quick answers they are looking for in a timely manner. A few of the features I like the most are the canned responses, ability to transfer chats, and the ability to route based on teams.

Cons: It is a very basic chat tool with limited functionality and features. It is almost more customer service centric rather than a sales-centric tool.

LiveChat is awesome, I really like the quality of the service!

May 09, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Having Live Chat as a feature on your website is awesome! It has the ability to answer questions all around the clock, well at least most of the time. The LiveChat services is a great way to give your customers, or patients the idea that you are available all day long.

Cons: The only bad thing about LiveChat, is that it can sometimes sound a bit robotic. I don't think that people want a robotic answer, keep in mind, this does not happen all the time. But, when it does, it actually matters, as far as business goes.

Capterra loader

The best software app ever

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way the software is build is user friendly and hot keys are making work very much easy! The ability to see what the other end types before receiving it is a genius!

Cons: Easy to use but lags from time to time. Onve updated its brand new as always

Live chat makes interacting with your customers easy and efficient. Dashboard could improve though.

Sep 12, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Great number of features available

- Live tracking of customer

- All the information available about the visitor helps you decide context of the talk

- Geo tracking is pretty accurate

Cons: - The dashboard user experience can be improved

- Backend UI is too old school

- The pricing could be a bit better

Overall: - Real-time tracking of visitors on website

- Ability to interact with customers on website

- Better context of chat based on information provided by the tool

- Increase in sales because of use

Not perfect, but does it's job

Mar 16, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Messaging in web version is almost perfect. The ability to see what is customer writing before he sends the message is the most helpful one.

Cons: The mobile app is bad. You ca basically chat with current visitor, but it doesn't allow you to see older chats. It is also quite buggy.

Overall: Overall this is a great product for sales and support teams. It is not perfect, but you can see they're always making changes, and working on improvements.

Capterra loader

Very decent remote support

Mar 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Has a lot of value for the price you pay and very robust software compared to other companies who promise the best remote support software and can't deliver. If your looking for a robust remote software, start here.

Cons: They can do more for the software and add other features that technician's need while troubleshooting computers. I wish they could have more.

Overall: One of my best remote support software, just wished they had more to offer for troubleshooting technicians.

Capterra loader

Live chat review

Nov 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The thing i liked most about this that it is offline customer service software with live support, help desk software, and web analytics capabilities.

Cons: There is nothing wrong about this software

But sometimes it crashes suddenly

Capterra loader

Great product

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to connect with potential customers real time when on our web site

Cons: Does not have the ability to long in or out automatically at a certain time of the day.

Overall: WE're now able to connect with customers that are on our web site in real-time.

I love the Live chat feature. it should be incorporated at every business.

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: For those who are at work, don't feel like being on hold, etc all you have to do is get on live chat. I've had emergency situations and had to get on a live chat. So convenient.

Cons: I am so excited about he live chat feature that I am unable to think of any negative features at this point.

Great for Business Support

Feb 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have been using this software on a few business websites for about a year now. It is one of the best ways to engage support staff in real-time compared to calling them or emailing them especially if the problem is of a technical nature. It is easy to share files online to help resolve issues - this feature even works well on an iPhone and iPad. Moreover, I love that you can get a copy of the transcript afterwards via email. This can serve a proof of engagement. You can even rate the quality of the help that you get. This is great.

Cons: There is a limit on the file size that you can share online. This can be frustrating at times. The limit is only a few MBs.

Overall: My experience has been good. I resolved many issues over this platform with support staff over the last year or so.

Best for discover new friends

Jan 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's the easy way to discover people around the world, we can video chat to new friends.

Cons: Charges are some high to full access, video chat with women are some costly.

Overall: Now we can take interviews live by using live chat.

Obviously the best live chat software

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I was able to deploy it in minutes, after free signup, freetrial also helped in order to view all the futures this app has. The unlimited agents is great even in the basic form, helped me achieving a very high conversation rate with the customers

Cons: Regarding the packages is a big gap between first and second, would like to be able to convert more visitors and in more languages than I know.

Capterra loader

The easy way to help

Feb 04, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Live Chat is a very good help desk software to give the best customer support service.

Cons: Not much about this product, good for simple solutions.

Use to communicate with new people.

May 13, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There aren't many that are free anymore. You can create a room based on any topic of your own choice.

Cons: Always the same people. No standardized rooms for common interests. Lack of sensorship. No verification process.

Overall: Met new people