Average Ratings

10 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

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About Live Chat

Live chat & virtual chat assistant, for self-service & help portals.


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Live Chat Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

Live Chat Reviews Recently Reviewed!


LiveChat is a good addition to our website that helps generate leads.

Jun 14, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: I like how straightforward the platform is. It allows potential clients on our website to get the quick answers they are looking for in a timely manner. A few of the features I like the most are the canned responses, ability to transfer chats, and the ability to route based on teams.

Cons: It is a very basic chat tool with limited functionality and features. It is almost more customer service centric rather than a sales-centric tool.

LiveChat is awesome, I really like the quality of the service!

May 09, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Having Live Chat as a feature on your website is awesome! It has the ability to answer questions all around the clock, well at least most of the time. The LiveChat services is a great way to give your customers, or patients the idea that you are available all day long.

Cons: The only bad thing about LiveChat, is that it can sometimes sound a bit robotic. I don't think that people want a robotic answer, keep in mind, this does not happen all the time. But, when it does, it actually matters, as far as business goes.

Capterra loader

The best software app ever

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The way the software is build is user friendly and hot keys are making work very much easy! The ability to see what the other end types before receiving it is a genius!

Cons: Easy to use but lags from time to time. Onve updated its brand new as always

Live chat makes interacting with your customers easy and efficient. Dashboard could improve though.

Sep 12, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Great number of features available

- Live tracking of customer

- All the information available about the visitor helps you decide context of the talk

- Geo tracking is pretty accurate

Cons: - The dashboard user experience can be improved

- Backend UI is too old school

- The pricing could be a bit better

Overall: - Real-time tracking of visitors on website

- Ability to interact with customers on website

- Better context of chat based on information provided by the tool

- Increase in sales because of use

Capterra loader

Very decent remote support

Mar 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Has a lot of value for the price you pay and very robust software compared to other companies who promise the best remote support software and can't deliver. If your looking for a robust remote software, start here.

Cons: They can do more for the software and add other features that technician's need while troubleshooting computers. I wish they could have more.

Overall: One of my best remote support software, just wished they had more to offer for troubleshooting technicians.

Capterra loader

Live chat review

Nov 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The thing i liked most about this that it is offline customer service software with live support, help desk software, and web analytics capabilities.

Cons: There is nothing wrong about this software

But sometimes it crashes suddenly

I love the Live chat feature. it should be incorporated at every business.

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: For those who are at work, don't feel like being on hold, etc all you have to do is get on live chat. I've had emergency situations and had to get on a live chat. So convenient.

Cons: I am so excited about he live chat feature that I am unable to think of any negative features at this point.

Capterra loader

Used this in my sales job

Jul 13, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: No training needed, easy to jump on a begin speaking with clients. A great way to bring new business to you .

Cons: When working in a large office, the alerts that come up can be somewhat inconsistent from device to device.

Obviously the best live chat software

Jun 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I was able to deploy it in minutes, after free signup, freetrial also helped in order to view all the futures this app has. The unlimited agents is great even in the basic form, helped me achieving a very high conversation rate with the customers

Cons: Regarding the packages is a big gap between first and second, would like to be able to convert more visitors and in more languages than I know.

Use to communicate with new people.

May 13, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: There aren't many that are free anymore. You can create a room based on any topic of your own choice.

Cons: Always the same people. No standardized rooms for common interests. Lack of sensorship. No verification process.

Overall: Met new people