Inteliwise

Live Chat

4 / 5 1 review


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

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About Live Chat

Live chat & virtual chat assistant, for self-service & help portals.


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Live Chat Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

Live Chat Reviews Recently Reviewed!

Live chat makes interacting with your customers easy and efficient. Dashboard could improve though.

Sep 12, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: - Great number of features available
- Live tracking of customer
- All the information available about the visitor helps you decide context of the talk
- Geo tracking is pretty accurate

Cons: - The dashboard user experience can be improved
- Backend UI is too old school
- The pricing could be a bit better

Overall: - Real-time tracking of visitors on website
- Ability to interact with customers on website
- Better context of chat based on information provided by the tool
- Increase in sales because of use