# InteliWISE Live Chat Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about InteliWISE Live Chat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/149893/Live-Chat --- # InteliWISE Live Chat Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) InteliWISE Live Chat ## What is InteliWISE Live Chat? Live chat solution that enables businesses to send welcome messages, invites, and more to clients on a white-label interface. ## What is InteliWISE Live Chat used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 85% Neutral 15% Negative 0% Starting price $29 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for InteliWISE Live Chat?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.inteliwise.com/&name=InteliWISE Live Chat) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### InteliWISE Live Chat 4.2 (20) VS. [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price $29 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (20) Ease Of Use 4.7 (30) Value For Money 4.2 (16) Value For Money 4.4 (29) Customer Service 4.0 (16) Customer Service 4.7 (30) ## InteliWISE Live Chat alternatives [4.4 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,444)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (995)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/149893/Live-Chat/alternatives/) ## FAQs about InteliWISE Live Chat Overview ### Which roles and teams benefit most from InteliWISE Live Chat? InteliWISE Live Chat benefits customer support, customer success, and sales teams that need faster response times, lead qualification, and real-time visitor engagement. Business owners and executives use it to improve service efficiency, while developers, IT staff, and web consultants support deployment, customization, and chat performance across digital channels. Answer based on 20 reviews Overview ### What company size and specific industries is InteliWISE Live Chat built for? InteliWISE Live Chat is designed for enterprises with digital automation projects, especially organizations that need real-time customer service through omnichannel messaging and live chat. The vendor description does not name specific industries, so the product appears aimed at large businesses managing customer communication at scale. Features and Usability ### What are the key features of InteliWISE Live Chat? InteliWISE Live Chat includes CRM, chat/messaging, and real-time consumer-facing chat for handling customer conversations. It also offers autoresponders, proactive chat, and transfers/routing for managing inquiries, plus transcripts/chat history, real-time analytics, and reporting/analytics. Additional features include API access, third-party integrations, customizable branding, mobile access, and multi-channel communication. Getting Started and Support ### What customer support options does InteliWISE Live Chat offer? InteliWISE Live Chat provides Email/Help Desk and FAQ/Forum support. Users describe it as stable and quick to connect, with support suited to escalation and customer service. Some also note that it feels basic and limited in features, which can affect the overall support experience. Answer based on 4 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Chat/Messaging Communicate using direct chat or messages within the system CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customizable Branding Add customized logos and colors to align with company branding InteliWISE Live Chat 14 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Communicate using direct chat or messages within the system Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Get Advice We can help you find the software with the features you need. Features 4.0 (20) 4.0 Based on 20 reviews ## Pricing Value for money 4.2 (16) Free Trial Live Chat QuickStart $29.00 Per User,Per Month Value for money 4.2 (16) 4.2 Based on 16 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (16) 4.0 Based on 16 reviews ## User reviews Overall rating 4.2 Based on 20 reviews Filter by rating 5(7) 4(10) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent DC Doriane C. Infirmier Hospital & Health Care ### "Beccommunity " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 2/10 December 6, 2023 Pros Belle qualité de logiciel de base mais pas toujours adéquate Cons Nous avons préférer l’utilisation plus simple d’un autre logiciel Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LN LILIANE N. English teacher Education Management ### "This app needs some improvements." 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 August 31, 2020 Pros The application allows me to connect with my students whenever they need help. This is the only reason I used the Live Chat app while I’ve been testing it. Cons There's notification problems and often has trouble connecting to the internet or disconnects randomly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Anastasia L. Customer Support Manager Gambling & Casinos ### "Live Chat software daily use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 January 8, 2020 Overall the experience was OK, the live chat had a good chatbot that was available for assisting us if we had problems with the software. Pros The chatting function was working smooth and easy. You could see the Geographic location of the client. The tagging system was useful. Cons The email system was not very handy, the tickets got mixed with chats. This program is best for chats and unfortunately not for emails. You could easily reply to the same email as someone else did at the same time, as it was not possible to make it yours. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Anjali s. iOS Developer Computer Software ### "Time Saving Software" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 23, 2019 It was good when i first time used this software then i do not find it more helpfull. Pros If you are running out of time and you want to purchase something when you want you need to show only selected item then there is live chat to help you out. It will allow you to chat one of there executive and they will try their best to fulfil your wish. It is an easy process and you can save your time sometimes. Cons It is very difficult to choose something from specified list. So Sometimes it is tricky to select something of our choice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TP Tharindu P. Student Electrical/Electronic Manufacturing ### "Important of Live Chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2019 Overall I can recommend that this is the best software for the businesses. Pros By using this software I can communicate much faster with my clients through my website.due to that I can save my time as well.So it is very useful for the clients as well. Cons The cost of this little bit high is the only problem that I face. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Syari S. Wordpress Developer Computer Software ### "Awesome Application " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 28, 2019 Pros It always helps me to connect with my dear and near ones in a simple and easy way. The quality of the video is also excellent. Cons Sometimes it got stuck while making video calls Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Full Stack Developer Computer Software ### "Not perfect, but does it's job" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 16, 2019 Overall this is a great product for sales and support teams. It is not perfect, but you can see they're always making changes, and working on improvements. Pros Messaging in web version is almost perfect. The ability to see what is customer writing before he sends the message is the most helpful one. Cons The mobile app is bad. You ca basically chat with current visitor, but it doesn't allow you to see older chats. It is also quite buggy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Santhosh R. Test Engineer Computer Software ### "The easy way to help" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 4, 2019 Pros Live Chat is a very good help desk software to give the best customer support service. Cons Not much about this product, good for simple solutions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Cynthia R. Customer Service Representative Information Services ### "Love Live Chat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 February 3, 2019 Pros We love Live Chat and wish we could use it more! Because of the licenses and the sheer numbers of our support team and the calls we have, Live Chat is used primarily by upper management teams who offer escalation support for our teams. That's a shame on our part because we have far less issues with Live Chat than we do with the other chat client our agents use. It is stable and gives us almost instant access which is nice because when a call is escalated, we don't want to have the customer "on hold". Having the option for our customers to go live and get someone right away is a plus. Cons There's nothing I can really say about Live Chat outside of the cost. I wish it was not limited to upper managements usage which was our decision not Live Chat. But cost wise its more efficient with another chat program for our agents. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Atul K. Properieter Automotive ### "Best for discover new friends" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 January 11, 2019 Now we can take interviews live by using live chat. Pros It's the easy way to discover people around the world, we can video chat to new friends. Cons Charges are some high to full access, video chat with women are some costly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/149893/Live-Chat/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.