Average Ratings

1 Review

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

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About Sonar

Increase ROI and customer satisfaction is this mobile chat solution.


77087

Sonar Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Contact Management
  • Mass Texting
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win

Sonar Reviews Recently Reviewed!


Great tool for ISPs but not really a CRM

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Sonar is easy to use and navigate. I didn't need much training to start pulling reports and inputting data. The customer support team is very friendly and easy to talk to. They genuinely want to make Sonar the perfect tool for ISPs.

Cons: It's a great tool but not a true CRM. Looking forward to updates being done but it looks like it might be a while more.

Overall: Sonar is a definite update from the previous software we were using. It's a modern tool for ISPs looking to get with the times.