Average Ratings

2 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 3.5 / 5
    Customer Service

Product Details

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About Sonar

Increase ROI and customer satisfaction is this mobile chat solution.


77087

Sonar Features

  • 2-Way Messaging
  • Contact Management
  • Mass Texting
  • Message Personalization
  • MMS
  • Mobile Coupons
  • Mobile Keywords
  • Polls/Voting
  • Reporting/Analytics
  • Scheduled Messaging
  • Shortcodes
  • Text-to-Win
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Sonar Reviews Recently Reviewed!


Great tool for ISPs but not really a CRM

Aug 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Sonar is easy to use and navigate. I didn't need much training to start pulling reports and inputting data. The customer support team is very friendly and easy to talk to. They genuinely want to make Sonar the perfect tool for ISPs.

Cons: It's a great tool but not a true CRM. Looking forward to updates being done but it looks like it might be a while more.

Overall: Sonar is a definite update from the previous software we were using. It's a modern tool for ISPs looking to get with the times.

Good Product

Jan 08, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Integrated inventory and customer billing for full internet provider company

Cons: A bit of a learning curve in the billing language