--- title: "GuestSuites Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GuestSuites Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/149909/GuestSuites/" page_type: "product" language: "en" --- # GuestSuites Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GuestSuites ## What is GuestSuites? GuestSuites is a hotel and property management solution that services all lodging industries including hotels, resorts, luxury inns, B&Bs, state parks and campgrounds, hospitals, universities, government and armed forces facilities. This is a complete hotel management system. Features include Front desk reservations, check ins and check outs, billing and credit card processing, POS, online booking engine, day-to-day management accounting with optional QuickBooks accounting integration, and 24/7 USA based support & services. ## What is GuestSuites used for? [Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Motel](https://www.capterra.com/motel-software/)[Campground Management](https://www.capterra.com/campground-management-software/) Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $150 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## GuestSuites Overview Updated September 2026 AI summary GuestSuites provides small businesses with tools for managing reservations and hospitality operations across hotels, motels, resorts, campgrounds, and vacation rentals. Its features include booking and availability management, CRM, dynamic pricing, group reservations, and payment processing, with options for activity booking, multi-location support, and third-party integrations. GuestSuites is available via cloud and web-based platforms on multiple operating systems. ## GuestSuites alternatives Highest Rated [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (12)](https://www.capterra.com/p/2445/GuestTracker/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.3 (349)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars ## FAQs about GuestSuites Overview ### What company size and specific industries is GuestSuites built for? GuestSuites is designed for small to mid-sized hospitality businesses that need reservation management, online booking, and cloud-based property management. Its point-of-sale and credit card processing features also make it suitable for hotels, inns, and restaurants that handle guest bookings and on-site payments. Features and Usability ### What are the key features of GuestSuites? GuestSuites offers booking management, reservations management, and channel management for online, third-party, and group bookings. It also includes property management, front desk management, guest check-in/check-out, housekeeping management, rate management, billing and invoicing, payment processing, reporting and analytics, and CRM. Pricing ### How much does it cost and what fees or limitations are included? GuestSuites starts at $150 per month for the Basic Cloud based PMS month-to-month plan. It includes cloud licenses, an online booking engine, credit card processing, full 24/7 support, Booking.com and Expedia OTA connections, and a free trial is available. Integrations ### Which third-party tools and platforms does GuestSuites integrate with? GuestSuites integrates with 7 third-party tools and platforms, including Akia, Availability Online, Channel Manager, SiteMinder, QuickBooks Online Advanced, Shift4, and Microsoft Word. These integrations cover messaging, availability management, channel distribution, accounting, payments, and document handling. Getting Started and Support ### What training and onboarding options does GuestSuites offer? GuestSuites provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided remote learning, and documentation gives written material for self-paced reference and feature review. Getting Started and Support ### What customer support options does GuestSuites offer? GuestSuites provides Email/Help Desk, FAQ/Forum, Phone Support, 24/7 Live Rep, and Chat. With no reviewer feedback available, support quality, response times, and common user frustrations cannot be described from catalog evidence. ## Features AI summary Based on 5,388 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) GuestSuites supports all three features that reviewers identify as most important: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations more easily, keep bookings organized, and maintain accurate availability across schedules, allowing teams to reduce manual work and deliver a smoother booking experience. Accounting Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Activities Booking Allows businesses to offer customers reservations for a variety of activities. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Availability Indicator Indication whether a resource is available or protected from allocation Availability Management Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients GuestSuites 53 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Data Import/Export: Import and export data to and from software applications - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Extended Stay: Long term accommodation for guests - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Historical Reporting: Information, data and reports that are being tracked over time - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Online Reservations: Make and manage reservations online - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Rate Management: Track/optimize rates in relation to usage - Ratings/Reviews: Ratings/Reviews - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Single Property: One location - SMS Messaging: Send messages via SMS - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 4.8 (6) Free Trial [View pricing plan details](https://www.capterra.com/p/149909/GuestSuites/pricing/) Basic - Cloud based PMS month-to-month $150.00 Other,Per Month It includes: - cloud based pms - online booking engine - booking.com + Expedia OTA connections - license scanner features - support & services US based 24/7 Value for money 4.8 (6) 4.8 Based on 6 reviews ## Integrations [ Microsoft Word](https://www.capterra.com/p/227146/Microsoft-Word/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Shift4](https://www.capterra.com/p/70936/Shift4/)[ Availability Online](https://www.capterra.com/p/213196/Availability-Online/)[ Akia](https://www.capterra.com/p/188980/Akia/)[ Channel Manager](https://www.capterra.com/p/130322/Channel-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (6) 4.8 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TG Tim G. Manager Hospitality ### "Best Reservation Software by FAR!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2020 Overbookings are gone with the linking processes of today! We are so well pleased with Guest Suites!! We feel it's by far, the best system ever! Pros The ease of the set-up, the operation and the maintenance of this software, I find to be exceptional to any others I have used - far above them!! The customer service is exceptional, no doubt; it's the best that I've ever dealt with! Cons There's really nothing that we dislike about this system because we are able to pull any reports we need, with ease. Reasons for choosing GuestSuites Same reasons as above - best for what we needed. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SO SONNY O. Channel Sales Manager Consumer Services ### "Features to secure payment information" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2020 \[SENSITIVE CONTENT HIDDEN\] and his team treat each of their customers like they are the only one which is outstanding! Pros I like that the software works well with the Shift4 gateway product and allows users to secure critical payment data in a PCI-compliant manner. Cons There is nothing that I don't like about this product. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MC Marina C. General Manager Hospitality ### "Guest Tracker " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2020 The support team is my favorite part, Anytime you upgrade your computer they are there to make sure you do not have anytime down on your software. Also the software is easy to operate and helps with turnover in staff training. Pros The ease of use of this software and the support team has been great, Anytime you have a question or need an upgrade they answer you questions within minutes. Cons I do not have any complaints, The program is simple to use a perfect fit for my 18 room hotel. Reasons for choosing GuestSuites The ease of the program and pricing. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JN Julie N. General Manager Hospitality ### "Versatile Software with Great Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 18, 2020 Pros We have been working with \[SENSITIVE CONTENT HIDDEN\] from Guest Suites for over 12 years. They are great to work with and have continued to provide a software that is effective and easy to use for our customers. Guest Suites is also pro-active when it comes to making improvements and releasing new features. One of the things I like most about the company is if you have a question they are always very quick to pick up the phone or respond to your email. Cons It would be great if Guest Suites could push min. night stay requirements to the Availability Online booking engine. But this is a feature that would only be used by a small portion of Guest Suite's users. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MK Mike K. Senior Partner Director Hospitality ### "Versatility meets modern functionality!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2020 Pros We are an integrated technology partner of the GuestSuites platform. What I love about the platform is how they have combined a modern, cloud PMS with the versatility of a PMS that brings organization to properties from traditional hotels and resorts to VR, Condo, B&B, and campgrounds. Combined with SiteMinder ChannelManager, the GuestSuites platform defines how a next-generation PMS creates time and money-saving opportunities for users. Finally, I have worked with \[SENSITIVE CONTENT HIDDEN\] for three years, and he is always responsive and helpful to partners and customers. Cons The improvements we hear about are mostly around improved reporting and data insights. I think the biggest issues come from when propoerties are moving off of an older, legacy system, which makes the learning curve a bit steeper. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VF Vanessa F. Guest Services ### "Useful " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 9, 2018 Pros We've used this software on and off. Does it's job, it can be installed on-premise or deployed over a secure Internet connection. Cons The only cons I can think of is the overall appearance of the software, it could use a makeover or update. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.