TCS Hotel Software

GuestTracker

4.5 / 5 9 reviews

Who Uses This Software?

Guest Tracker Campground Management Software services all types of Properties including State Parks, Campgrounds, and RV Parks.


Average Ratings

9 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TCS Hotel Software
  • www.hotel-software.com
  • Founded 1986
  • United States

About GuestTracker

GuestTracker Campground Manager helps manage all types of Facilities. Features include Reservations, Online booking engines, POS, QB Accounting, and Shift 4 Credit Card integration Gateway with EMV chip ready. Integration Add-Ons makes Guest Tracker a complete Campground Management System. Hundreds of Reservation and Accounting features make Guest Tracker the most flexible, complete solution in the industry for 15+ years of Quality Software design. Try GuestTracker Campground Manager Today.


GuestTracker Features

  • Attendance Management
  • Billing & Invoicing
  • Customer Management
  • Food Service Management
  • For Summer Camps
  • Medical Management
  • Online Registration
  • Parent Portal
  • Program Management
  • Registration Management
  • Scheduling
  • Staff Management

GuestTracker Reviews Recently Reviewed!


We have been using Guest Tracker for many years and it works well for our needs.

Jul 21, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to navigate and train. The customer support is great and the manual is precise. The reservation taking process is not complex.

Cons: I think there are some features that could be better. They recently changed the discount to a percentage versus a dollar amount which was easier to use. I wish that you could merge profiles together easily as there are so many duplicates in my system it is a bit frustrating. Sometimes something could be easy but the system does not allow such as reinstating a reservation you have to go back in and do an entire other one. When you cancel a reservation you can't get back to reinstate it or to reprint the cancellation letter. Sometimes there are glitches in the system and then you can't go back and have to cancel it or check it out and start over again. There isn't to my knowledge a way to search by reservation number. I wish it was easier to search in different reports.

Easy to use system, majority of the features are well thought out and work well.

Jul 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it allows for automatic owner statement creation, tape chart functionality and that we can post charges for any billing date, even if that date has already past. This is extremely helpful if a charge was missed being posted or posted incorrect. There is no need to balance over multiple days you can just go in and correct the mistake.

Cons: The reporting features could be improved: Ex. I would be great to be able to forecast revenue per unit instead of unit type like the history displays. This would be useful to know that we are on track to provide appropriate revenue towards each unit owner.

The accompanying guest function would be more helpful it when you insert an accompanying guest it registers as stay and creates a history for future return stays (even if they are not returning with the same primary guest).

Having more room for Guest Notes. There is not enough room to create enough notes on the guest profile. This is important so that in the future I know if a guest has experience issues with us and the detail or if they caused issues and the details. etc.

Overall: It has allowed us to take a manual paper booking system and update it to a computerized booking software that can be used directly with a booking engine. This allows us better control and time management.

I have used Guest Tracker software for over 15 years now with no issues.

Jul 19, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Coming from a very old, out dated version, the advanced features on the new system are exciting. I adore things like entering the zip & it tells you the city & sending confirmations with 1 click.

Cons: Again, coming from an older version, the downside was just learning a new system. I was accustomed to all reservation being on one screen. While the new system has future reservations, current guests & past guests are on 3 different screens. Not deal breaker but just a change that took getting used to.

Excellent support team and representatives work hard to understand our business.

Jun 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to report on our business in the manner that we need; the ability to customize certain aspects of the software reporting features. Also, the ability to customize the property is helpful for reservations personnel.

Cons: There are a few reporting features that we are not able to customize to our operations, however, our operations are significantly different on the billing side than a standard accommodation business.

Overall: The ability to manage our accommodation side of the business, including planning and reporting.

Property Management Software that serves the smaller independents well

Jun 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Good support network and a company that is willing to have the developers grow the software for you.

Cons: Software works wonderfully -- really nothing I can say bad about it does what it is supposed to support will work to make it better

Overall: Manages six hotel operations and cloud based no need for servers at each property

they have always been very helpful and correct any issues right away

Jun 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: it is very user friendly for any age group to use, from younger generation to older...the support from them is very fast and efficient

Cons: it does lack some flexiability in the pos system for the restaurant, like transferring tickets from server to server

Frank and his team has been very responsive and always there to help when asked.

Jun 22, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is very user friendly and easy to operate. We love the Unit Chart and the many ways to sort information.

Cons: Lack of being able to do Monthly billings on the 28-29-30 and 31st.
Reports needs to export to Excel

Guest Tracker

Mar 06, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: What a GREAT system Guest Tracker is to track your guests from start to finish. People do not realize until you sit behind the desk of a reservationist, just how much work is involved. Having one system that can be utilized for the reservation(s), the security deposit, the payments, the linens, the dockage and other very important items connected to the guests stay is the best.
I cannot speak highly enough for the sales and support team that Guest Tracker has also. They are there when you need them!

Useful

Apr 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We've used this software on and off. Does it's job, it can be installed on-premise or deployed over a secure Internet connection.

Cons: The only cons I can think of is the overall appearance of the software, it could use a makeover or update.