Net Promoter Score (NPS) Survey for SaaS Customers
Jun 29, 2015
Program Manager, Customer Success
Ease of Use
Comments: Intacct adopted the TopBox solution for our NPS Surveys for multiple reasons to improve the strategic and tactical elements of our survey process. The TopBox team brings extensive survey expertise to the table which aided our team in designing a more comprehensive and well-executed NPS survey process, including participant selection, communication frequency, survey design, survey execution, survey follow-up, and analytical reporting. We have been working with the TopBox team to integrate to our Customer Success solution via a SFDC integration with TopBox and the process of designing and building the integration demonstrated the TopBox team's deep understanding of their expertise from both technology and best practice perspectives as well as their approach to consultative relationships with their clients. They are a pleasure to work with and I highly recommend TopBox as not only a fantastic survey solution but a wonderful consulting partner to work with in the survey space.