Average Ratings

1 Review
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • TopBox
  • topbox.io/

About TopBox

Cloud-based customer interaction analytic solution to determine why customers are calling in for support.


74383

TopBox Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis

TopBox Reviews

Net Promoter Score (NPS) Survey for SaaS Customers

Jun 29, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Intacct adopted the TopBox solution for our NPS Surveys for multiple reasons to improve the strategic and tactical elements of our survey process. The TopBox team brings extensive survey expertise to the table which aided our team in designing a more comprehensive and well-executed NPS survey process, including participant selection, communication frequency, survey design, survey execution, survey follow-up, and analytical reporting. We have been working with the TopBox team to integrate to our Customer Success solution via a SFDC integration with TopBox and the process of designing and building the integration demonstrated the TopBox team's deep understanding of their expertise from both technology and best practice perspectives as well as their approach to consultative relationships with their clients. They are a pleasure to work with and I highly recommend TopBox as not only a fantastic survey solution but a wonderful consulting partner to work with in the survey space.