5stelle

5stelle*

5 / 5 67 reviews

Who Uses This Software?

Independent hotels or small chains. From B&B to 5 star hotels, from 3 to 150 rooms.


Average Ratings

67 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,000.00/year
  • Pricing Details
    Annual fee. No surprises, no hidden costs
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • 5stelle
  • www.hotelcinquestelle.cloud
  • Founded 2011
  • Italy

About 5stelle*

Cloud-based property management system with a booking engine and channel management. 5stelle* also has a range of additional modules to increase the efficiency of your hotel management.


Spotlight_media_placeholder

5stelle* Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental

5stelle* Reviews Recently Reviewed!

better life now !!

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the cloud new life of front and back office @ hotel
No more need of old style PMS. Always available for you for helping and including your needs in future updates. Call center always supportive and there for you any need or question

Cons: Not many restaurant software still connected to it but if you choose or already have one they are not connected to still they demonstrate to be very happy and open to do new connections with

Overall: Easyness of management from front and back office users

Vendor Response

by 5stelle on November 03, 2017

Dear Eleonora, Thank you for your review. We are glad to hear you find our support staff so accomodating with your requirements and you find 5stelle* easy to use. With regards to restaurant software, we have some new connections in the pipe line and as always we are willing to look at connecting others. 5stelle* Team

A very good and useful PMS

Sep 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very fast, well integrated with others systems either to import bookings and manage CRM, very easy in daily usage.We have been using since 1 year and very satisfied

Cons: I like this software, the only thing I would like to see, even not much requested by commercial market, a version for linux , at least one stable and supported distro such like RedHat or similar.

Vendor Response

by 5stelle on September 04, 2017

Dear Emanuele, First of all thank you for taking the time to review us. We are glad you are finding 5stelle* so easy to use and the integrations so useful. With regards to the version for Linux, at the moment on Linux operating systems you can use the Pocket PMS which can be used on any browser and has the most important reception functions at hand. 5stelle* Team

system is used for check in/check out, billing nad accountancy reports

Sep 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: intuitiveness, custumizable, fit also for PMI. Lots of options to include different situations. Accountancy and revenue overviews with possibility of segmentation are included.

Cons: No support on Sundays and bank holidays - this is essential for tourism industry: most issues arise on week-ends. Some slowness depenidng on internet signal,

Overall: more accurancy in billing and chjeck on accountancy reports

Vendor Response

by 5stelle on September 11, 2017

Dear Barbara, Thank you for your review. We are glad to hear that you find our system intuituve and its ability to adapt to a variety of situations. With regards to support, we have support 365 days on the year, weekends and bank holidays, there is an on-call mobile number as well as ticketing. 5stelle* Team

Before the final decision, I have checked about 6-7 PMS. Cheapest and more expensive...

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like:
- easy to learn by Yourself without help of someone. It is enough to know just a base of pc use.
- The logic of work it is easy to understand. So I can say it accessible and usability has been organised well.
- it is cloud. So i can access from my home pc or any other pc where it is installed.
- Personalise, YES it is. Producers have thinking well to give us as much as possible tips to personalise.
- With this software I have made my work easiest and fastest. I did got more free time :) BUT I have got more time to do other things.
- Other important is: I work in a place, where some from our staff is about 60 years old... and can easily use this software !!!
- The most important is STAFF: opened, helpful. From my first touch I have got only positive experience: professional and personal. They assit as fast as possible, even out of office time, if it is possible.

Cons: Cloud... it works very well with simply adsl or mobile internet, but prefer have faster internet connection.
I would suggest to create such a platform where users could put together and discus some new ideas.

Overall: I have more time to do other operation for our business. I can keep under control reservations even from my home or other country, when I am in trip. Even for our guests: check in is faster, to do a bill is easier and faster. Many operations become automatic.

Vendor Response

by 5stelle on September 01, 2017

Dear Michele Thank you for your fantastic feedback. We are glad to hear that 5stelle* has made your work easier and that its intuitive inferface is appreciated. We are always happy to hear new ideas from our clients on ways we can make 5stelle* even better, so please do not hesitate to contact us with them. 5stelle* Team

Easy to learn. Lack of some functions for those who work with companies (e.g. monthly bill).

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The planner is super easy to understand. The possibility to modify and cancel invoices. The direct connection with booking.com. Customer support is always kind and efficient.

Cons: As written before, we would like to have the possibility to make a monthly bill for the companies we work with, saving all the rooms' bill in one automatically.

Overall: Organizing the reservations in the most simple way.

Vendor Response

by 5stelle on August 28, 2017

Dear Barbara, Thank you for your review. We are glad that you find 5stelle* easy to use and appreciate our customer support team. With regards to billing companies monthly, it is possible to create a master bill, which to create takes a matter of a few clicks. The reason rooms are not automatically saved to the master bill is to allow invoicing flexibility dependant on the agreement tte hotel has with various companies which may not be the same. 5stelle* Team

Very helpful for my family hotel

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We use 5stelle with simple booking channel manager and it work with no problem. In addition to the room service we offer many extras: parking, transfer, beach etc and 5stelle* help our reception guys not go crazy! :)

Cons: Would be very good if could update maintenance issues signalled via mobile device instead of only it being able to update from main PMS.

Vendor Response

by 5stelle on August 24, 2017

Dear Dario, Thank you for your review, we are happy 5stelle* helps reduce you reception staff's workload. With regards to the Maintenance issues, we are currently developing a module which will allow maintenance issues to be update/resolved directly from a mobile device. 5stelle* team

Everytime I needed an help, the very expert staff was available to clarify or to guide me.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The affidability: in 2 years I use this software only during 5 minutes it was unavailable (due to a problem in the server)

Cons: If I really have to find something I do not like is that the assignation of the rooms must be checked because the software is not "intelligent" and do not assign always the rooms "filling" the empty spaces.

Vendor Response

by 5stelle on August 30, 2017

Dear Sara, Thank you for your kind words. We pride ourselves on being a reliable service and we are happy to know our clients have recognised that. With regards to the way rooms are assigned to "fill in empty" spaces, we will signal this to our development department to see if it is something we can improve. 5stelle* Team

good PMS for small hotels

Aug 22, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: value for money, planning, good service for training and assistance during problems.. they are growing up fast..

Cons: statistics, the software is a little bit slow, it can be depend from internet connection, but we have a good one and the page does not answer every time fast .

Overall: easy manage multi property

Vendor Response

by 5stelle on August 23, 2017

Dear Matteo Thank you for your kind review. We are glad to hear you found the training and assistance so efficient. With regards to the statistics, the more data that you require to be manipulated the longer the report takes to create. Just to let you know, we are continually adding new reports to the PMS and with the free Snapshot Analytics connection you can access even more stats. 5stelle* Team

The cloud allows us to keep fully on top of the management of one hotel in Madonna di Campiglio

Jun 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The cloud allows us to keep fully on top of the management of one hotel in Madonna di Campiglio (Hotel Catturani) and one in Venezia (Palazzo Contarini), which are separated by approximately 300Km.

Overall: precision and efficiency

Vendor Response

by 5stelle on June 09, 2017

Dear Marco, Thank you for your kind words. We are glad 5stelle* has been able to help manage your hotels with ease thanks to it being a cloud product so you can have your planner to hand where ever you are. 5stelle* Team

Excellent value for an excellent price!

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 5stelle is an easy-to-use software that allows hotels to use at its best immediately after installation. After 20+ years experience in the hotel industry, I can say that 5stelle has the best price/value ratio so far.

Vendor Response

by 5stelle on June 06, 2017

Dear Luca, Thank you for your great review, we are glad you have noticed our commitment to our clients 5stelle* Team

even for B&Bs

May 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I have a 3 room B&B in Modena and to start with thought that a PMS would be unnecessary for a small accommodation such as ours. However since becoming a 5stelle* client I discovered I was wrong it is essential for us as given we are always connected to our online sales platforms we know we will not go into overbooking. I also travel a lot and as 5stelle is a cloud product I can stay in touch and work away from the reception.

Cons: This is our first experience with a PMS and so we cannot make any comparison with other products, so there is nothing to say.

Overall: Easy OTA management

Vendor Response

by 5stelle on May 15, 2017

Dear Alessio Thank you for you review. We are glad we managed to change your mind on the necessity of the PMS to ensure there is no risk of overbooking. One of the many benefits of a cloud system is the ability to access it when ever and where ever you are. 5stelle* Team

Satisfied

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like everything about this software. It is very simple to use and intuitive.I like everything about this software. It is very simple to use and intuitive.

Cons: I don't know what to say because I have nothing that I like least.I don't know what to say because I have nothing that I like least.

Overall: I feel safe and I work quietly.

Vendor Response

by 5stelle on May 15, 2017

Dear Claudia, Thank you for you great review! 5stelle* Team

perfect to manage a small luxury resort

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I believe I was one of the first people to have believed in 5stelle* and the team. Since 2012 the PMS along with us has grown significantly.
What I appreciate most is the flexibility, always in line with the needs of a Resort like ours
The new Pocket PMS is great allowing me to keep in with the reception where ever I am

Cons: Restaurant management needs to be improved as soon as possible. Probably this is the minus of PMS

Vendor Response

by 5stelle on May 15, 2017

Dear Diego, Thank you for your kind words. We are glad you are finding the new planner function in the Pocket PMS so useful. 5stelle* Team

positive

May 11, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: we like it as it is simple and immediate , it is easy to use and to understand
we are new with this system so need to improve

Cons: what we do not like is that reservations cancelled cannot be traced as they disappear from the system
difficulties in understanding the room type in case of change in room category

Overall: accounting is clearer

Vendor Response

by 5stelle on May 22, 2017

Dear Martina, Thank you for your review. We are glad that though you are new to 5stelle* you are finding it easy to use and it is helping you with your accounts. We can get our customer support team to contact you to go over how to understand the room type when moving the reservation to a different category. 5stelle* Team

Great choice!!!

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I chose this software 5stelle to leverage flexibility in our hotel and it was excellent choice!! I'm amazed of their customer service, kindness, server speed.
The software is CLOUD so I eliminated all the heavyness!!! thank you

Cons: nothing. it is a wonderful software and I'd buy it again and again. I've never had bad connection problems

Overall: speedness
stability
ease of use
revenue management is dramatically better in my opinion (switching from Oracle Fidelio Suite 8)

Vendor Response

by 5stelle on May 11, 2017

Dear Michele, Thank you for your review. We are glad you have found 5stelle* fits your needs so well 5stelle* Team

Cinque Stelle was our well preferred choice among many other solutions.

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cinque Stelle is a scalable and reliable solution for the business and marketing automation, perfectly suitable for all the properties we manage.

Vendor Response

by 5stelle on May 10, 2017

Dear Massimo Rosati, Thank you for your kind review. 5stelle* Team

Easy and intuitive software, nice and updated layout

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: All information within easy reach; invoices and receipts easy to manage; direct online booking and set up with the most important OTA

Cons: Confirmation mails which have to be prepared in html format and need an external support.
Some accounting report which cannot be separated in the listing

Overall: Easy to use, mailing list and all guests' detail easy to pick.
Accounting easier and more concise

Vendor Response

by 5stelle on May 10, 2017

Dear Federica, Thank you for your kind words. We are happy you like the new layout. Unfortunately the confirmation emails and other communications to be more effective and have a greater visual impact needs to be in the HTML format. In any case our support team is always at hand to help you. 5stelle* Team

Easy and useful

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy usability for the staff even the interns they had learned to use the system in a few days thank to the perfect assistance from the customer care!

Cons: The accounting tool and the on line pocket version can be improved even if in general they works perfectly

Overall: General organization and staff management

Vendor Response

by 5stelle on May 05, 2017

Dear Cristiano, Thank you for your comments. Our customer support is very important to us and we are glad you had such a great experience. At the moment the touch tools including the Pocket PMS are going through a revamp so we hope you like the improvements when they are released. 5stelle* Team

The 5stelle* software is quite intuitive, easy to use and complete.

May 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The 5stelle* software is quite intuitive, easy to use and complete. From the first instance, then subsequently, the customer service staff was able to assist us to resolve any doubts or problems we had with the management software.
We therefore believe that it is a valid product and that is why we recommend it to other accommodation facilities.

Overall: The 5stelle* software is quite intuitive, easy to use and complete. From the first instance, then subsequently, the customer service staff was able to assist us to resolve any doubts or problems we had with the management software.
We therefore believe that it is a valid product and that is why we recommend it to other accommodation facilities.

Vendor Response

by 5stelle on May 05, 2017

Dear Orlando, Thank you for your review. We are glad you are finding your experience with 5stelle* a positive one. 5stelle* Team

Really easy to use, perfect customer service. The program works very good.

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It works on the cloud, it's simply to use, it has no bugs, and if we have a problem, we can contact the help desk everytime we need

Cons: nothing

Overall: We can organized all our reservation from the OTA portals, simply using ths software.
We really raccomanded this software, it's simply to use.

Vendor Response

by 5stelle on May 02, 2017

Dear Ottiavia, Thank you for your great review. 5stelle* Team

Customer care Reps are always helpful !

Apr 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Complete management tool based on a cloud technology that is supported from desktop devices and mobile too, it always allows you to maintain control over all hotel departments.
You can monitor in real time and have a precise check of cost & profit, hotel reviews, detailed sale analysis, detailed pick-up reservations reports and much else...
its true point of strength is constant updating in search and development; they continuously invest money in new partnership with TripAdvisor review direct connection, intelligence- rate software, brand reputation etc .... giving us the possibility to integrate the best on the market.

Vendor Response

by 5stelle on May 02, 2017

Dear Domenico, Thank you for your feedback. We are glad you find our integrations useful and you find our customer service so helpful. 5stelle* Team

Great user experience and flexibility

Apr 29, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Good user experience and flexibility, great cloud structure that can be integrate with channel manager and PMS. The solution of yearly subscription help a lot the small business to avoid big investment in the beginning .

Cons: Sometimes the interface is slow but this problem is connected also to our connection problem,

Overall: The software can control multi OTA and can be check by phone in remote

Vendor Response

by 5stelle on May 02, 2017

Dear Manuele, Thank you for your feedback. We are glad you are enjoying your experience with 5stelle*. You are right that with cloud systems in general, internet connection problems can cause the interface to be slow 5stelle* Team

Best product Best team

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We were the first hotel in Rimini to choose 5stelle* and to believe in their team. Today we still believe we looked to the future and with the cloud we are a step ahead

Vendor Response

by 5stelle on May 02, 2017

Dear Giuseppe, Thank you for your kind words. 5stelle* Team

Great, easy to use, intuitive.

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Our group of hotels Smarthoteltorino have been using 5-star software for about 2 years, we are very pleased with the product because it is very intuitive, it's easy to use and allows us to extrapolate the important data immediately.
Great assistance received in these years

Cons: I hope that in the next update we will have the opportunity to have a unique customer base for our hotel group.

Vendor Response

by 5stelle on May 10, 2017

Dear Salvatore, Thank you for you review. Do not worry we are working on creating a full corporate version. In the mean time you can enjoy working with shared group analytics using the Snapshot integration. 5stelle* Team

The software is very simple to use and solve all the hotel's problems.

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The cost and the user friendly aspect. The support team is always available which is not bad.
They release every three or four months an upgrade.

Vendor Response

by 5stelle on April 28, 2017

Dear Giovanni, Thank you for you kind words 5stelle* Team

The simple side of the hotel

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The first time I used 5Stelle, I was a little bit afraid, because it was the first time for me managing a big hotel with a cloud PMS. After 4 years I'm still using 5stelle, with 115 rooms hotel, with restaurant, private beach, congress centre (10 business rooms), and private parking.
I had no problem and that's the reason why chose 5stelle for my new company, with 3 different hotels located in different areas, with a reservation centre for all of them. I have 3 suite with PMS, channel manager and booking engine, and I can manage every hotel just switching page on my laptop. Everything is simple and useful. And with the pocket version everything is with me on my smartphone at all times. I will definetely recommend 5stelle.

Vendor Response

by 5stelle on April 28, 2017

Dear Pasquale, Thank you for your feedback. We are pleased to hear that 5stelle* has helped with the running of your small group of hotels and their facilities. 5stelle* Team

It's worth!

Apr 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: It is a very good reservation program.
Learning how to use procedures and functions is easy.
Preparing the bill, adding extras in different rooms, exstending, shortening or modifying a reservation in every possible way can be done in just a couple of "clicks".
Its semplicity it's helpful to avoid common mistakes, which can be, however, solved fast.
The customer support is always available to help.
Recommended.

Vendor Response

by 5stelle on April 28, 2017

Dear Elisa, Thank you for your kind words. We are glad you have found 5stelle* has helped remove mistakes from the reception thanks to its simplicity. 5stelle* Team

Easy and very useful

Apr 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: It is a very intuitive and simple PMS and that is in cloud is a very important thing. In this way it is possible to work on it every moment.

Vendor Response

by 5stelle on April 28, 2017

Dear Jennifer, Thank you for your review. 5stelle* Team

Review about 5stelle: Excellent

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We appreciate the simplicity and the multifunctionality.
We can arrange quickly the offer with guests on the phone.

Overall: We have worked with 5stelle for about years and appreciate its multifunctionality and simplicity. It's very intuitive and can quickly learn to use all the functions (useful if you have various interns throughout the year). The reports which include payments, outstanding and tourist tax a very useful and easy to understand.
The Web Availability function is fantastic, it allows you to connect to several OTAs and our booking engine simultaneously, so no risk of overbooking and prices can be updated automatically based on the room occupancy. 5stelle also allows you to install the programme on various computers so even when closed or away so we can manage prices, availability and reservations at a distance. Great customer support, who respond quickly to email and telephone requests.

Vendor Response

by 5stelle on April 28, 2017

Dear Ernesto and Roberta, Thank you for your kind words. We are delighted to hear that you find the reports so useful and enjoy the web availability function. We are also glad that 5stelle* enables you to easiily provide ad hoc offers to direct contacts. 5stelle* Team

MAC compatible PMS

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Connect to HBenchmark

Cons: help manuals need improving

Overall: We have finally found a PMS that work well on MAC. Not only but 5stelle* have also have connect to the HBenchmark which help me monitor my competitor with precise data. As we have the 5stelle* suite it mean we have one contact for PMS, booking engine and channel manager.

Vendor Response

by 5stelle on April 28, 2017

Dear Enzo, Thank you for you review. We are pleased to hear you are happy with how 5stelle* works on MAC as well as the HBenchmark connecting Just to let you know we are currently in the process of updating the help manual. 5stelle* Team

An excellent PMS

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are using 5Stelle PMS for more than a year now and we are very happy with it. Easy to use, reliable (it has never broken down), training was very thorough, customer support is excellent (although we had to use it only few times). Overall, great value for money.
It's disadvantage however is that is is not fully adapted yet for countries other than Italy. We cannot type and print out in Cyrillic (Greek) alphabet for example, only in Latin. But we were told that future updates will address these issues.

Vendor Response

by 5stelle on May 10, 2017

Kalispera Kostas, :-) Thank you for your kind words. We are glad you found the training so thorough. Our internationalisation programme is continuing at a great pace and hopefully we can provide all our international clients with their requests... never say never 5stelle* Team

In-cloud software, easy to use with all the functions you most need.

Apr 27, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: It's the second year I'm using 5stelle and I'm very satisfied. My hotel is a small hotel with 35 rooms.
5stelle is very simple, user friendly, intuitive. All the most important functions are available and the plus of an "in cloud"software is the possibility to get at any time new update and get your problem solved.

Vendor Response

by 5stelle on April 28, 2017

Dear Francesca, Thank you for you feedback. We are glad you find 5stelle* provides you with all the functions you require. 5stelle*

Simple but effective!

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: An intuitive, simple but at the same time also effective PMS, so greatly valid! Five stars for this PMS!

Vendor Response

by 5stelle on April 27, 2017

Dear Fabrizio, Thank you for the review. We are glad you find 5stelle* intuitive it is one our main aims. 5stelle* Team

fantastic hotel program

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: flexibility and easy to use

Cons: all

Overall: from the first use it was very easy and immediatly clear it is very flexible and adattable at
every different need ... the old hotel software were far away from 5stelle

Recommendations to other buyers: i think this is the better hotel program

Vendor Response

by 5stelle on April 27, 2017

Dear Luca, Thank you for your feedback, we are glad you find 5stelle* an improvement from the traditional software thanks to its ease of use and flexibility 5stelle* Team

this is what you need.

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the semplicity to use everything, just in a few clik you do what you need.

Cons: i like hw is simple prepare the bill, how to add the extra to every room

Overall: very nice software for control your hotel, very simple to use and nice staff who teach you all. it is what you need.

Vendor Response

by 5stelle on April 27, 2017

Dear Walter, Thank you very much for your review. 5stelle* Team

venice on the cloud!

Apr 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: cloud is a must to have for a small accommodation

Cons: annual fee it's just a bit expensive

Overall: We are very happy to have been the first hotel in Venice jumping on the cloud of 5stelle. Now we are not alone!
With this software we are now able to manage our historical accommodation even thought at the begin the start up has not be easy as well our situation which is a mix between apartments and rooms. I suggest to try it!

Vendor Response

by 5stelle on April 27, 2017

Dear Michela Thank you for your great review. It is true that you were the first client in Venice to try 5stelle* and now we have many clients in the area which is also down to you. Regarding the difficulties to starting up, it is also true that Venice is full of "non-standard" accommodation: not many rooms but various types meaning a more complicated online strategy so the start up need to ensure OTA configuration. price list and tour operator allotment is correctly set up. Regarding the annual fee which you feel is a bit expensive you have to consider that it is all inclusive and with respect to traditional software you do not pay for onsite configuration and training, no need for expensive hardware or additional costs for extra workstations 5stelle* Team

Really Intuitive

Apr 26, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The fact that is on cloud

Cons: the latest update has no colored icons and it's confusing

Overall: Cinquestelle is a really intuitive softwer that you can use in cloud, from your office and from home. Whenever there is something missing, the assistance is ready to help and improve, and often, after few months they implement the system with your request.

Recommendations to other buyers: Add OPTIONS report, to find out which reservations are still in option Add Departments Messages with a Calendar

Vendor Response

by 5stelle on May 10, 2017

Dear Claudia Thank you for your review you are very kind. With the latest updates to the icons we wanted to modernise the 5stelle* graphics. We believe we have managed to do this and with a little time you will find it easier to identify the new icons. 5stelle* Team

5 stelle keeps on getting better every day.

Apr 26, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: easy to use, and with a lot of features

Cons: Most users i suppose need to use this software from one day to another, more instruction, or as said before, a kind of handbook should be useful.

Overall: this software has a great potential, but only if you learn most of it's features, which are a lot.
In my modest opinion more have to be done in tuition, or maybe it should be useful to have a kind of handbook with simple samples, to start with.

Vendor Response

by 5stelle on April 26, 2017

Dear Wilfred, Thank you for your feedback, we are glad you have seen how complete 5stelle is. We would like to inform you that we are currently working on the Help feature/ handbook so hopefully this will help in the future. 5stelle* Team

Hotel at your finger tips

Apr 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Being cloud based, 5stelle* enables you to access your hotel reception whenever and wherever you want. It is not only very simple to use but has a number of interfaces with a range of systems which help with hotel management.

Vendor Response

by 5stelle on April 26, 2017

Dear Stefano, Thank you for you feedback. We are glad you have found our integrations useful and you will be pleased to know that we have more coming in the near future. 5stelle* Team

Easy and convenient

Apr 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: All main functions in a light and smart software that interfaces with main online distribution channels. Intuitive graphics, prompt and friendly support, appropriate price.

Vendor Response

by 5stelle on April 26, 2017

Dear Alessandro, Thank you for your feedback. We are glad you have found our customer service team so helpful. 5stelle* Team

hotel solution

Apr 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: help desk

Cons: complicated allotment management

Overall: I manage Hotel Panorama, a 40 rooms in Garda lake and we are working with 5stelle since 2013. We chose it for it's all-in-one approach.
PMS in perfectly integrated with OTA, even with our destination portal, and the booking engine, eventough simple, is able to drive many direct reservations. What we like is to have one provider for all our needs.
In the lasts years a lot of neighbour hoteliers start up with 5stelle thanks to our suggest.

Vendor Response

by 5stelle on April 24, 2017

Dear Mauro, First of all we would like to thank you for recommending us to your neighbouring hotels! We are glad you find 5stelle* all-in-one solution fits all your requirements 5stelle* Team

your cloud busines

Apr 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The cloude. Booking management. The new version-

Overall: A jump in the future for hotel businesses. Management of high quality, constantly evolving. Managed and created by young people and supported by an honest and dynamic staff.

Vendor Response

by 5stelle on April 26, 2017

Dear Cristina, Thank you for your kind words. We are glad you like the new version and we do our best to always keep the product ahead of trends and up-to-date. 5stelle* Team

Good Experience from Hotel Sassi

Apr 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use, since in cloud we can use it on different workstations and devices.

Cons: There are often positive updates, so nothing negative to point out

Overall: We are happy with the service, team very competent and helpful.
Simple and intuitive software, easy to use.

Vendor Response

by 5stelle on April 26, 2017

Dear Vivian, Thank you for your feedback. Our aim is to ensure that 5stelle is simple and intuitive and it is great to hear our clients agree. 5stelle* Team

Easy and functional

Apr 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We bought this software two years ago, and we are really satisfied. Best positive details are:
It is really easy of use, it is functional and no details are missed. Every function you are looking for in this software there is.
Customer support is at your disposal, very kind.
If we want to find negative points:
you have to set by yourself virtual rooms in case of missing availability

Vendor Response

by 5stelle on May 10, 2017

Dear Silvia, Thank you for your kind words. The issue with the virtual rooms in case of missing availability is probably just a misunderstanding so please do not hesitate to contact our customer support to clarify the issue. 5stelle* Team

Bravi a 5 stelle

Apr 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: flexibility

Cons: nothing

Overall: I am the owner of a small boutique hotel and I have been using 5stelle for about 10 years now. I have seen this software evolve and grow while always remaining a step ahead of our needs, which has helped us grow likewise.
The work process is very simple, intuitive and flexible. This year we completely changed our pricing and cancellation policies and I was helped all though the process by the 5stelle staff, allowing the transition to go smoothly. The mobile application is extremely useful for a small operation like mine where I need to have access at any time on my phone. For me the excellence of 5stelle comes from its flexibility and the availability and reliabilty of its support team.

Vendor Response

by 5stelle on April 24, 2017

Dear Lodovico Thanks for sharing your story with us. We are glad you had a positive experience in your time of need. If you ever need any assistance again, do contact us. 5stelle* Team

Great for seasonal hotels

Apr 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have a 25 room hotel by the beach in Campania. We have a seasonal opening of the hotel and the cloud system allows us to manage the hotel even while closed. However, for the same reason just before we reopen it would be good to have video to refresh the main functions which would also be good for new reception staff.

Vendor Response

by 5stelle on April 24, 2017

Dear Renata, We are currently working on creating/developing some 5stelle* video tutorials so these should be available to you to help with the preparations for the next season opening. 5stelle* team

Flexibility on the go

Apr 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Cons: Some request I did about reports is not yet developed

Overall: Flexibility is the most important feature i like about 5stelle*. I manage 3 hotel ( 40, 52 and 54 rooms) in different destination, mountain and seaside with different needs. 5stelle in addition allowed me to connect to different external platforms with easyness. Strong connection with Simple Booking¿s booking engine and only few minutes for two way connection to BookingSuite Rate Manager. The same for Tripadvisor review express.

Vendor Response

by 5stelle on May 10, 2017

Dear Matteo, Thank you for the review. We are working very hard to continually develop our integrations. As you mentioned there were some reports that 5stelle* does not have we would like to inform you about one of our latest integrations with Snapshot Analytics which should hopefully provide you with the reports you were looking for. In addition you will probably be pleased to know that this connection has a multi property sign up which allows you to compare each of your hotel's performance. 5stelle* Team

No Overbooking!

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have a 50 room hotel in the highly competitive and popular seaside resort of Rimini. With 5stelle* we have found the tool that enables to make revenue and ensures that we no longer have any overbooking worries. We can now relax knowing that whenever we insert a reservation on the planner from direct bookings, the room is automatically closed on our online sales platforms in real time.

Vendor Response

by 5stelle on April 26, 2017

Dear Marco, Thank you for your kind words. We are glad to hear that the real time connection to your online sales platforms helps you feel secure in the knowledge that you will not have any overbooking problems. 5stelle* Team

trouble free

Apr 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Cloud Technology

Cons: difficult to know a new feature/module

Overall: As 5stelle is cloud based it is without a trouble of the installations, the backups, the troubleshooting, the updates, and is very reliable. When we start up the hotel in centre of Firenze we needed a quick support and we found it in 5stelle* team

We're happy we make the right choice and we have already recommended the same PMS to other. very good price.

Vendor Response

by 5stelle on April 26, 2017

Dear Matteo, Thank you for your feedback. We are glad to hear you found the support you were looking for with our customer service team. With regards to the new functions/modules, thank you for pointing this out. We will work on improving the communication of 5stelle*'s latest features. 5stelle*

For a better quality of life, outside and inside the hotel

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The easiness of use

Cons: nothing

Overall: I'm using 5Stelle Suite for 3 years with excellent results, easy to use even outside the farmhouse thanks to the Pocket version.
Also I appreciate a lot the easiness of managing rooms for availibility on OTA portals.
I would like to recommend it for its quality/price ratio and easiness of use.

Vendor Response

by 5stelle on April 24, 2017

Dear Andrea, Thank you for sharing your experience with us! 5stelle* Team

Useful reports

Apr 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: We have been using 5stelle* for almost 4 years now and we are very pleased with the product. Not only is it continually developing new features, it has a large range of reports; from day to day running of the hotel to data analysis and accounting.

Pro: Pick-Up data, Sales per Channel

Cons: Would be good to have the option to have data shown in graphs

Vendor Response

by 5stelle on April 26, 2017

Dear Claudio Thank you for your kind words. We are glad you are enjoying the new features that we are developing and you find the range of reports you have available fit your needs. With regards to showing the data in a graphic form, we will mention this to the technical team to see if we can develop this in the future. However, with our new SnapShot integration they have certain PMS data which is shown in graphs. 5stelle* Team

Great for multi-properties

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Cloud, Cost-effective

Cons: No reports across the group of hotels

Overall: 5stelle* works fantastically for accommodation facilities of all sizes and it is for this reason we have adopted 5stelle* for our group of hotels in the Lake Garda area, which has a range of 5-50 rooms. As 5stelle* is cloud based managing multi-properties has become a breeze. We looked a various PMS systems and received a number of quotes and 5stelle* saved us a lot of money!

Vendor Response

by 5stelle on April 24, 2017

Dear Laura, We have exciting news for small groups of hotels. 5stelle* is now integrated with Snapshot Analytics (official announcement coming soon) which means when you can get analysis and statistics across the group! 5stelle* Team

Dynamic PMS

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Cons: Printing from POS Mobile slow

Overall: We work with 5stelle* for few months and discovering it truly dynamic and intuitive PMS!
A honest all-inclusive annual cost, simple to use, good reports and perfect and fast connection/updating with our online sales portal Seekda.
Regular updates there is always something new! great shopping, recomend to colleagues!

Vendor Response

by 5stelle on April 24, 2017

Dear Mauro, Thank you for your review. We are aware of the problem with the print speed from the POS mobile and it is something our technical department is currently working on making this faster. 5stelle* Team

5stelle* = User friendly

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: 5stelle* is a user friendly and very intuitive PMS. It has made the management of the hotel much easier.

Vendor Response

by 5stelle on April 24, 2017

Dear Francesco, We are glad 5stelle* has made the management of your hotel easier 5stelle* Team

Best simple and user friendly software in Hospitality

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I use PMS since 2004 and I never found a software like 5Stelle. It's simple, userfriendly, customer oriented and flexible. I use it for boutique hotels (4 and 5 stars hotels with few rooms: from 14 to 20 suites) and for an hotel of 50 rooms with restaurant and spa and all hotels staff love it because it's so simple but it's possibile to have management of all performance index. I'm very sastisfied to choose 5 Stelle four years ago. Thanks to the support team.

Vendor Response

by 5stelle on April 28, 2017

Dear Giacinto, Thank you for your feedback. We are glad you appreciated Alberto and Marco's proposal back in 2014. 5stelle* Team

for medium-sized and small hotels, bedandbreakfast or Aparthotel.

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, great integration with other software.

Cons: The search function

Overall: Pms for medium-sized and small hotels, bedandbreakfast or Aparthotel. Easy to use with intuitive interface. Assistance always provides a solution to problems with Kindness and Professionality. The booking engine must be improved. Excellent value for money.

Recommendations to other buyers: Great value for money

Vendor Response

by 5stelle on April 21, 2017

5stelle* as always is a work in progress and much of this is thanks to the suggestions of our clients. We will look to improve the search function in the future Regards Alberto

Excellent Reservation System

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use!

Cons: I does not calculate the tourist tax in advance.

Overall: We start using this program 2 years ago, its an excellent program, very easy to use and great value for money!

Recommendations to other buyers: Love to work more with monthly reports.

Vendor Response

by 5stelle on April 21, 2017

Dear Eric, Thank you for your kind reviews. With regards to Tourist Tax calculations, the reason this is not done in advance is as it requires certain information about the guest (e.g. age) to be already present in the PMS to ensure the calculation is accurate which unless it is a regular guest would not be present until the guests check-in.

5 Stars. It's worth

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The PMS is very good. I use the main hospitality product by 5 Stelle and it's very simple and clear. Also the pochet version for devices, is very useful. Good the channel manager and booking engine. Well done.

Vendor Response

by 5stelle on April 24, 2017

Dear Roberto, We are glad to hear that you find the Pocket PMS so handy 5stelle* Team

Super 5 Star Hotel!

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: support, prices really good, cloud technology, online connectivity, reporting, PMS pocket,cloud con

Vendor Response

by 5stelle on April 24, 2017

Thank you from all the staff 5stelle* Team

Great service..!!

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: The support was just great, I appreciate the semplicity and the functionality itself. Would suggest to anyone who needs this kind of support

Vendor Response

by 5stelle on April 24, 2017

Thank you. We make customer support our priority so we are happy to know it has been noted 5stelle* Team

good software in cloud

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The first reason for choice 5stelle is the native design for cloud. I consult the PMS in so many places that this is my first prority. 5stelle has a great value for money, a good stability of the IT platform.

Vendor Response

by 5stelle on April 24, 2017

Thank you, Antonio! We are happy to know that by enabling you to consult your PMS wherever you are helps make your life easier. 5stelle* Team

5stelle* is fabulous!

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy, wonderful

Overall: 5stelle* is fabulous, it has changed my life, both convenient and fast! They have been able to create a programme that I have been thinking about for a long time and do it in a way that I wanted! I am fully satisfied! Este Francesco, Owner, Albergo Casa Este

Vendor Response

by 5stelle on April 24, 2017

Thank you for your kind words 5stelle* Team

Our experience

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy use, user friendly interface

Cons: revenue reports can be improved

Overall: We choose to buy this property managment system because it is a complete product. It allows us to manage easily all the issues of our Property.
User-friendly software and an excellent customer service has confirmed us our first impression: Hotel 5 Stelle is an innovatice PMS with a very competitive price.Very quick set up (5 working days).
It is integrated with main channel managersand it is definitely a smart soluiton for small and medium properties.

Vendor Response

by 5stelle on April 24, 2017

Dear Irene, Thank you for your suggestion regarding the revenue reports. We know you are an expert revenue manager sowe will take it on board 5stelle* Team

simple and intuitive program

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: great technical support

Cons: nothing

Overall: A simple and useful program to understand . Great connection with cloud and a fantastic technical support.

Recommendations to other buyers: to insert the possibility to have access to the program with smartphone

Vendor Response

by 5stelle on April 24, 2017

Dear Carlo, If the functionality in your Pocket PMS is not enough don't worry we are constantly developing new features and have many in the pipeline which I am sure is good news for heavy smartphone users. 5stelle* Team

Good and flexible lcloud System

Apr 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I cloud, flexible system, very good customer service, good value for money.

Cons: None at the moment.

Overall: We chose 5stelle because of its Icloud settings. We wanted to change our Channel Manager into a more flexible system.
Easy to learn, to manage; very good customer support.
Good value for money.

Vendor Response

by 5stelle on April 24, 2017

Thank you Beatrice. We are happy to hear you have had a good experience 5stelle* Team

A complete PMS with excellent rate Quality/Price

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Pocket PMS, Simply to use, Reports

Cons: Booking Engine

Overall: I worked for Big Chains that used only very expensive PMS solution not affordable for a small hotel. We are happy to deal in touch with 5Stelle: the perfect solution with a competitive price! Excellent system all in one (PMS, Channel Manager and Booking Engine) that allow to manage our hotel without overbooking scare. Simply to use and always connected. All reports help management to drive the best decisions. Customer Support very fast.
Pasquale Castelgrande - General Manager - Garnì Lago Nembia - www.garnilagonembia.com

Vendor Response

by 5stelle on April 24, 2017

Dear Pasquale, Thank you for your kind words regarding both our software and customer service. You will be pleased to hear that our technical team are currently working on developing the Booking Engine to improve it. 5stelle* Team

5stelle* Support team is the best

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Support team and ease of use

Cons: Some reports were quite different from the one I was used to.

Overall: Support is so effective that you can't believe. They always answer at the phone, and they really care to call you back and solve your issues ASAP. It is different from all the other support team I have been in contact with in the last years. I think 5stelle* is made of people who really care about they clients.

Recommendations to other buyers: Absolutely try the Pocket PMS.

Vendor Response

by 5stelle on April 24, 2017

Thanks Marco for your kind review. Every customer is important to us and it's good that you noticed it. 5stelle* Team