# Page 2 | 5stelle Software 2026: Features, Integrations, Pros & Cons | Capterra

> Page 2 - Capterra's in-depth exploration of 5stelle Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of 5stelle Software pricing, features, integrations, and potential alternatives.

Source: https://www.capterra.com/p/149923/5stelle

---

Page 2 - 5stelle Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

5stelle

## User reviews

DB

Domenico B.

Hotel-Manager

### "Customer care Reps are always helpful !"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

April 30, 2017

Pros

Complete management tool based on a cloud technology that is supported from desktop devices and mobile too, it always allows you to maintain control over all hotel departments. You can monitor in real time and have a precise check of cost & profit, hotel reviews, detailed sale analysis, detailed pick-up reservations reports and much else... its true point of strength is constant updating in search and development; they continuously invest money in new partnership with TripAdvisor review direct connection, intelligence- rate software, brand reputation etc .... giving us the possibility to integrate the best on the market.

Cons

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 2, 2017

Dear Domenico, Thank you for your feedback. We are glad you find our integrations useful and you find our customer service so helpful. 5stelle\* Team

MM

Manuele M.

General Manager

Hospitality

### "Great user experience and flexibility "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 29, 2017

The software can control multi OTA and can be check by phone in remote

Pros

Good user experience and flexibility, great cloud structure that can be integrate with channel manager and PMS. The solution of yearly subscription help a lot the small business to avoid big investment in the beginning .

Cons

Sometimes the interface is slow but this problem is connected also to our connection problem,

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 2, 2017

Dear Manuele, Thank you for your feedback. We are glad you are enjoying your experience with 5stelle\*. You are right that with cloud systems in general, internet connection problems can cause the interface to be slow 5stelle\* Team

GP

Giuseppe P.

Titolare

### "Best product Best team "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 28, 2017

Pros

We were the first hotel in Rimini to choose 5stelle\* and to believe in their team. Today we still believe we looked to the future and with the cloud we are a step ahead

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 2, 2017

Dear Giuseppe, Thank you for your kind words. 5stelle\* Team

SP

Salvatore P.

administrator

Hospitality

### "Great, easy to use, intuitive."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 28, 2017

Pros

Our group of hotels Smarthoteltorino have been using 5-star software for about 2 years, we are very pleased with the product because it is very intuitive, it's easy to use and allows us to extrapolate the important data immediately. Great assistance received in these years

Cons

I hope that in the next update we will have the opportunity to have a unique customer base for our hotel group.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 10, 2017

Dear Salvatore, Thank you for you review. Do not worry we are working on creating a full corporate version. In the mean time you can enjoy working with shared group analytics using the Snapshot integration. 5stelle\* Team

GS

Giovanni S.

Owner

Hospitality

### "The software is very simple to use and solve all the hotel's problems."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 28, 2017

Pros

The cost and the user friendly aspect. The support team is always available which is not bad. They release every three or four months an upgrade.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 28, 2017

Dear Giovanni, Thank you for you kind words 5stelle\* Team

PB

PASQUALE B.

### "The simple side of the hotel"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

April 28, 2017

The first time I used 5Stelle, I was a little bit afraid, because it was the first time for me managing a big hotel with a cloud PMS. After 4 years I'm still using 5stelle, with 115 rooms hotel, with restaurant, private beach, congress centre (10 business rooms), and private parking. I had no problem and that's the reason why chose 5stelle for my new company, with 3 different hotels located in different areas, with a reservation centre for all of them. I have 3 suite with PMS, channel manager and booking engine, and I can manage every hotel just switching page on my laptop. Everything is simple and useful. And with the pocket version everything is with me on my smartphone at all times. I will definetely recommend 5stelle.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 28, 2017

Dear Pasquale, Thank you for your feedback. We are pleased to hear that 5stelle\* has helped with the running of your small group of hotels and their facilities. 5stelle\* Team

EN

Elisa N.

### "It's worth!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 28, 2017

It is a very good reservation program. Learning how to use procedures and functions is easy. Preparing the bill, adding extras in different rooms, exstending, shortening or modifying a reservation in every possible way can be done in just a couple of "clicks". Its semplicity it's helpful to avoid common mistakes, which can be, however, solved fast. The customer support is always available to help. Recommended.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 28, 2017

Dear Elisa, Thank you for your kind words. We are glad you have found 5stelle\* has helped remove mistakes from the reception thanks to its simplicity. 5stelle\* Team

JS

Jennifer S.

### "Easy and very useful"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

April 27, 2017

It is a very intuitive and simple PMS and that is in cloud is a very important thing. In this way it is possible to work on it every moment.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 28, 2017

Dear Jennifer, Thank you for your review. 5stelle\* Team

EC

Ernesto C.

Reception

Hospitality

### "Review about 5stelle: Excellent"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 27, 2017

We have worked with 5stelle for about years and appreciate its multifunctionality and simplicity. It's very intuitive and can quickly learn to use all the functions (useful if you have various interns throughout the year). The reports which include payments, outstanding and tourist tax a very useful and easy to understand. The Web Availability function is fantastic, it allows you to connect to several OTAs and our booking engine simultaneously, so no risk of overbooking and prices can be updated automatically based on the room occupancy. 5stelle also allows you to install the programme on various computers so even when closed or away so we can manage prices, availability and reservations at a distance. Great customer support, who respond quickly to email and telephone requests.

Pros

We appreciate the simplicity and the multifunctionality. We can arrange quickly the offer with guests on the phone.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 28, 2017

Dear Ernesto and Roberta, Thank you for your kind words. We are delighted to hear that you find the reports so useful and enjoy the web availability function. We are also glad that 5stelle\* enables you to easiily provide ad hoc offers to direct contacts. 5stelle\* Team

EB

enzo b.

albergo

Food & Beverages

### "MAC compatible PMS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 27, 2017

We have finally found a PMS that work well on MAC. Not only but 5stelle\* have also have connect to the HBenchmark which help me monitor my competitor with precise data. As we have the 5stelle\* suite it mean we have one contact for PMS, booking engine and channel manager.

Pros

Connect to HBenchmark

Cons

help manuals need improving

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 28, 2017

Dear Enzo, Thank you for you review. We are pleased to hear you are happy with how 5stelle\* works on MAC as well as the HBenchmark connecting Just to let you know we are currently in the process of updating the help manual. 5stelle\* Team

KA

Kostas A.

### "An excellent PMS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

April 27, 2017

We are using 5Stelle PMS for more than a year now and we are very happy with it. Easy to use, reliable (it has never broken down), training was very thorough, customer support is excellent (although we had to use it only few times). Overall, great value for money. It's disadvantage however is that is is not fully adapted yet for countries other than Italy. We cannot type and print out in Cyrillic (Greek) alphabet for example, only in Latin. But we were told that future updates will address these issues.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 10, 2017

Kalispera Kostas, :-) Thank you for your kind words. We are glad you found the training so thorough. Our internationalisation programme is continuing at a great pace and hopefully we can provide all our international clients with their requests... never say never 5stelle\* Team

FZ

Francesca Z.

### "In-cloud software, easy to use with all the functions you most need. "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

April 27, 2017

It's the second year I'm using 5stelle and I'm very satisfied. My hotel is a small hotel with 35 rooms. 5stelle is very simple, user friendly, intuitive. All the most important functions are available and the plus of an "in cloud"software is the possibility to get at any time new update and get your problem solved.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 28, 2017

Dear Francesca, Thank you for you feedback. We are glad you find 5stelle\* provides you with all the functions you require. 5stelle\*

FC

Fabrizio C.

### "Simple but effective!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 27, 2017

An intuitive, simple but at the same time also effective PMS, so greatly valid! Five stars for this PMS!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 27, 2017

Dear Fabrizio, Thank you for the review. We are glad you find 5stelle\* intuitive it is one our main aims. 5stelle\* Team

LZ

luca z.

hotel owner

Hospitality

### "fantastic hotel program"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 26, 2017

from the first use it was very easy and immediatly clear it is very flexible and adattable at every different need ... the old hotel software were far away from 5stelle

Pros

flexibility and easy to use

Cons

all

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 27, 2017

Dear Luca, Thank you for your feedback, we are glad you find 5stelle\* an improvement from the traditional software thanks to its ease of use and flexibility 5stelle\* Team

WS

walter s.

reservation manager

Executive Office

### "this is what you need."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 26, 2017

very nice software for control your hotel, very simple to use and nice staff who teach you all. it is what you need.

Pros

the semplicity to use everything, just in a few clik you do what you need.

Cons

i like hw is simple prepare the bill, how to add the extra to every room

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 27, 2017

Dear Walter, Thank you very much for your review. 5stelle\* Team

MC

Michela C.

### "venice on the cloud!"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

April 26, 2017

We are very happy to have been the first hotel in Venice jumping on the cloud of 5stelle. Now we are not alone! With this software we are now able to manage our historical accommodation even thought at the begin the start up has not be easy as well our situation which is a mix between apartments and rooms. I suggest to try it!

Pros

cloud is a must to have for a small accommodation

Cons

annual fee it's just a bit expensive

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 27, 2017

Dear Michela Thank you for your great review. It is true that you were the first client in Venice to try 5stelle\* and now we have many clients in the area which is also down to you. Regarding the difficulties to starting up, it is also true that Venice is full of "non-standard" accommodation: not many rooms but various types meaning a more complicated online strategy so the start up need to ensure OTA configuration. price list and tour operator allotment is correctly set up. Regarding the annual fee which you feel is a bit expensive you have to consider that it is all inclusive and with respect to traditional software you do not pay for onsite configuration and training, no need for expensive hardware or additional costs for extra workstations 5stelle\* Team

CP

Claudia P.

Hospitality

### "Really Intuitive"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

April 26, 2017

Cinquestelle is a really intuitive softwer that you can use in cloud, from your office and from home. Whenever there is something missing, the assistance is ready to help and improve, and often, after few months they implement the system with your request.

Pros

The fact that is on cloud

Cons

the latest update has no colored icons and it's confusing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 10, 2017

Dear Claudia Thank you for your review you are very kind. With the latest updates to the icons we wanted to modernise the 5stelle\* graphics. We believe we have managed to do this and with a little time you will find it easier to identify the new icons. 5stelle\* Team

WD

Wilfred D.

Manager

Leisure, Travel & Tourism

### "5 stelle keeps on getting better every day."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 26, 2017

this software has a great potential, but only if you learn most of it's features, which are a lot. In my modest opinion more have to be done in tuition, or maybe it should be useful to have a kind of handbook with simple samples, to start with.

Pros

easy to use, and with a lot of features

Cons

Most users i suppose need to use this software from one day to another, more instruction, or as said before, a kind of handbook should be useful.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 26, 2017

Dear Wilfred, Thank you for your feedback, we are glad you have seen how complete 5stelle is. We would like to inform you that we are currently working on the Help feature/ handbook so hopefully this will help in the future. 5stelle\* Team

SS

Stefano S.

GM

Marketing and Advertising

### "Hotel at your finger tips"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 24, 2017

Being cloud based, 5stelle\* enables you to access your hotel reception whenever and wherever you want. It is not only very simple to use but has a number of interfaces with a range of systems which help with hotel management.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 26, 2017

Dear Stefano, Thank you for you feedback. We are glad you have found our integrations useful and you will be pleased to know that we have more coming in the near future. 5stelle\* Team

AO

Alessandro O.

### "Easy and convenient"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

April 24, 2017

All main functions in a light and smart software that interfaces with main online distribution channels. Intuitive graphics, prompt and friendly support, appropriate price.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 26, 2017

Dear Alessandro, Thank you for your feedback. We are glad you have found our customer service team so helpful. 5stelle\* Team

MF

Mauro F.

### "hotel solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 24, 2017

I manage Hotel Panorama, a 40 rooms in Garda lake and we are working with 5stelle since 2013. We chose it for it's all-in-one approach. PMS in perfectly integrated with OTA, even with our destination portal, and the booking engine, eventough simple, is able to drive many direct reservations. What we like is to have one provider for all our needs. In the lasts years a lot of neighbour hoteliers start up with 5stelle thanks to our suggest.

Pros

help desk

Cons

complicated allotment management

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Dear Mauro, First of all we would like to thank you for recommending us to your neighbouring hotels! We are glad you find 5stelle\* all-in-one solution fits all your requirements 5stelle\* Team

CD

Cristina D.

### "your cloud busines"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

April 23, 2017

A jump in the future for hotel businesses. Management of high quality, constantly evolving. Managed and created by young people and supported by an honest and dynamic staff.

Pros

The cloude. Booking management. The new version-

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 26, 2017

Dear Cristina, Thank you for your kind words. We are glad you like the new version and we do our best to always keep the product ahead of trends and up-to-date. 5stelle\* Team

VI

Vivian I.

Receptionist

Hospitality

### "Good Experience from Hotel Sassi "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 22, 2017

We are happy with the service, team very competent and helpful. Simple and intuitive software, easy to use.

Pros

The software is easy to use, since in cloud we can use it on different workstations and devices.

Cons

There are often positive updates, so nothing negative to point out

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 26, 2017

Dear Vivian, Thank you for your feedback. Our aim is to ensure that 5stelle is simple and intuitive and it is great to hear our clients agree. 5stelle\* Team

SC

Silvia C.

### "Easy and functional"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

April 22, 2017

We bought this software two years ago, and we are really satisfied. Best positive details are: It is really easy of use, it is functional and no details are missed. Every function you are looking for in this software there is. Customer support is at your disposal, very kind. If we want to find negative points: you have to set by yourself virtual rooms in case of missing availability

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 10, 2017

Dear Silvia, Thank you for your kind words. The issue with the virtual rooms in case of missing availability is probably just a misunderstanding so please do not hesitate to contact our customer support to clarify the issue. 5stelle\* Team

LD

lodovico d.

owner

Hospitality

### "Bravi a 5 stelle"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 22, 2017

I am the owner of a small boutique hotel and I have been using 5stelle for about 10 years now. I have seen this software evolve and grow while always remaining a step ahead of our needs, which has helped us grow likewise. The work process is very simple, intuitive and flexible. This year we completely changed our pricing and cancellation policies and I was helped all though the process by the 5stelle staff, allowing the transition to go smoothly. The mobile application is extremely useful for a small operation like mine where I need to have access at any time on my phone. For me the excellence of 5stelle comes from its flexibility and the availability and reliabilty of its support team.

Pros

flexibility

Cons

nothing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Dear Lodovico Thanks for sharing your story with us. We are glad you had a positive experience in your time of need. If you ever need any assistance again, do contact us. 5stelle\* Team

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)