# Page 3 | 5stelle Software 2026: Features, Integrations, Pros & Cons | Capterra

> Page 3 - Capterra's in-depth exploration of 5stelle Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of 5stelle Software pricing, features, integrations, and potential alternatives.

Source: https://www.capterra.com/p/149923/5stelle

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Page 3 - 5stelle Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

5stelle

## User reviews

RC

Renata C.

### "Great for seasonal hotels"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

April 21, 2017

We have a 25 room hotel by the beach in Campania. We have a seasonal opening of the hotel and the cloud system allows us to manage the hotel even while closed. However, for the same reason just before we reopen it would be good to have video to refresh the main functions which would also be good for new reception staff.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Dear Renata, We are currently working on creating/developing some 5stelle\* video tutorials so these should be available to you to help with the preparations for the next season opening. 5stelle\* team

MC

Matteo C.

### "Flexibility on the go"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

April 21, 2017

Flexibility is the most important feature i like about 5stelle\*. I manage 3 hotel ( 40, 52 and 54 rooms) in different destination, mountain and seaside with different needs. 5stelle in addition allowed me to connect to different external platforms with easyness. Strong connection with Simple Booking's booking engine and only few minutes for two way connection to BookingSuite Rate Manager. The same for Tripadvisor review express.

Cons

Some request I did about reports is not yet developed

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 10, 2017

Dear Matteo, Thank you for the review. We are working very hard to continually develop our integrations. As you mentioned there were some reports that 5stelle\* does not have we would like to inform you about one of our latest integrations with Snapshot Analytics which should hopefully provide you with the reports you were looking for. In addition you will probably be pleased to know that this connection has a multi property sign up which allows you to compare each of your hotel's performance. 5stelle\* Team

MS

MARCO S.

### "No Overbooking!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

April 21, 2017

We have a 50 room hotel in the highly competitive and popular seaside resort of Rimini. With 5stelle\* we have found the tool that enables to make revenue and ensures that we no longer have any overbooking worries. We can now relax knowing that whenever we insert a reservation on the planner from direct bookings, the room is automatically closed on our online sales platforms in real time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 26, 2017

Dear Marco, Thank you for your kind words. We are glad to hear that the real time connection to your online sales platforms helps you feel secure in the knowledge that you will not have any overbooking problems. 5stelle\* Team

MP

Matteo P.

### "trouble free"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 21, 2017

As 5stelle is cloud based it is without a trouble of the installations, the backups, the troubleshooting, the updates, and is very reliable. When we start up the hotel in centre of Firenze we needed a quick support and we found it in 5stelle\* team We're happy we make the right choice and we have already recommended the same PMS to other. very good price.

Pros

Cloud Technology

Cons

difficult to know a new feature/module

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 26, 2017

Dear Matteo, Thank you for your feedback. We are glad to hear you found the support you were looking for with our customer service team. With regards to the new functions/modules, thank you for pointing this out. We will work on improving the communication of 5stelle\*'s latest features. 5stelle\*

AF

Andrea F.

Owner

Hospitality

### "For a better quality of life, outside and inside the hotel"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 21, 2017

I'm using 5Stelle Suite for 3 years with excellent results, easy to use even outside the farmhouse thanks to the Pocket version. Also I appreciate a lot the easiness of managing rooms for availibility on OTA portals. I would like to recommend it for its quality/price ratio and easiness of use.

Pros

The easiness of use

Cons

nothing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Dear Andrea, Thank you for sharing your experience with us! 5stelle\* Team

CF

Claudio Francesco C.

### "Useful reports"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

0/10

April 21, 2017

We have been using 5stelle\* for almost 4 years now and we are very pleased with the product. Not only is it continually developing new features, it has a large range of reports; from day to day running of the hotel to data analysis and accounting. Pro: Pick-Up data, Sales per Channel Cons: Would be good to have the option to have data shown in graphs

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 26, 2017

Dear Claudio Thank you for your kind words. We are glad you are enjoying the new features that we are developing and you find the range of reports you have available fit your needs. With regards to showing the data in a graphic form, we will mention this to the technical team to see if we can develop this in the future. However, with our new SnapShot integration they have certain PMS data which is shown in graphs. 5stelle\* Team

LB

Laura B.

### "Great for multi-properties"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 21, 2017

5stelle\* works fantastically for accommodation facilities of all sizes and it is for this reason we have adopted 5stelle\* for our group of hotels in the Lake Garda area, which has a range of 5-50 rooms. As 5stelle\* is cloud based managing multi-properties has become a breeze. We looked a various PMS systems and received a number of quotes and 5stelle\* saved us a lot of money!

Pros

Cloud, Cost-effective

Cons

No reports across the group of hotels

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Dear Laura, We have exciting news for small groups of hotels. 5stelle\* is now integrated with Snapshot Analytics (official announcement coming soon) which means when you can get analysis and statistics across the group! 5stelle\* Team

MP

Mauro P.

General Manager

Hospitality

### "Dynamic PMS"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

April 21, 2017

We work with 5stelle\* for few months and discovering it truly dynamic and intuitive PMS! A honest all-inclusive annual cost, simple to use, good reports and perfect and fast connection/updating with our online sales portal Seekda. Regular updates there is always something new! great shopping, recomend to colleagues!

Cons

Printing from POS Mobile slow

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Dear Mauro, Thank you for your review. We are aware of the problem with the print speed from the POS mobile and it is something our technical department is currently working on making this faster. 5stelle\* Team

FR

Francesco R.

### "5stelle\* = User friendly"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

April 21, 2017

5stelle\* is a user friendly and very intuitive PMS. It has made the management of the hotel much easier.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Dear Francesco, We are glad 5stelle\* has made the management of your hotel easier 5stelle\* Team

GM

GIACINTO M.

DIRECTOR OF SALES

Hospitality

### "Best simple and user friendly software in Hospitality"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 21, 2017

I use PMS since 2004 and I never found a software like 5Stelle. It's simple, userfriendly, customer oriented and flexible. I use it for boutique hotels (4 and 5 stars hotels with few rooms: from 14 to 20 suites) and for an hotel of 50 rooms with restaurant and spa and all hotels staff love it because it's so simple but it's possibile to have management of all performance index. I'm very sastisfied to choose 5 Stelle four years ago. Thanks to the support team.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 28, 2017

Dear Giacinto, Thank you for your feedback. We are glad you appreciated Alberto and Marco's proposal back in 2014. 5stelle\* Team

RL

Renzo L.

Owner

Leisure, Travel & Tourism

### "for medium-sized and small hotels, bedandbreakfast or Aparthotel."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 20, 2017

Pms for medium-sized and small hotels, bedandbreakfast or Aparthotel. Easy to use with intuitive interface. Assistance always provides a solution to problems with Kindness and Professionality. The booking engine must be improved. Excellent value for money.

Pros

Easy to use, great integration with other software.

Cons

The search function

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 21, 2017

5stelle\* as always is a work in progress and much of this is thanks to the suggestions of our clients. We will look to improve the search function in the future Regards Alberto

EV

Eric V.

Managing Director

Hospitality

### "Excellent Reservation System"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 20, 2017

We start using this program 2 years ago, its an excellent program, very easy to use and great value for money!

Pros

Easy to use!

Cons

I does not calculate the tourist tax in advance.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 21, 2017

Dear Eric, Thank you for your kind reviews. With regards to Tourist Tax calculations, the reason this is not done in advance is as it requires certain information about the guest (e.g. age) to be already present in the PMS to ensure the calculation is accurate which unless it is a regular guest would not be present until the guests check-in.

RS

Roberto S.

### "5 Stars. It's worth"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 20, 2017

The PMS is very good. I use the main hospitality product by 5 Stelle and it's very simple and clear. Also the pochet version for devices, is very useful. Good the channel manager and booking engine. Well done.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Dear Roberto, We are glad to hear that you find the Pocket PMS so handy 5stelle\* Team

MZ

Medea Z.

### "Super 5 Star Hotel!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 20, 2017

support, prices really good, cloud technology, online connectivity, reporting, PMS pocket,cloud con

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Thank you from all the staff 5stelle\* Team

SC

Stefano C.

Hospitality manager

Leisure, Travel & Tourism

### "Great service..!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 20, 2017

The support was just great, I appreciate the semplicity and the functionality itself. Would suggest to anyone who needs this kind of support

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Thank you. We make customer support our priority so we are happy to know it has been noted 5stelle\* Team

AD

Antonio D.

### "good software in cloud"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

April 20, 2017

The first reason for choice 5stelle is the native design for cloud. I consult the PMS in so many places that this is my first prority. 5stelle has a great value for money, a good stability of the IT platform.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Thank you, Antonio! We are happy to know that by enabling you to consult your PMS wherever you are helps make your life easier. 5stelle\* Team

FE

Francesco E.

Owner

Hospitality

### "5stelle\* is fabulous!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 20, 2017

5stelle\* is fabulous, it has changed my life, both convenient and fast! They have been able to create a programme that I have been thinking about for a long time and do it in a way that I wanted! I am fully satisfied! Este Francesco, Owner, Albergo Casa Este

Pros

Easy, wonderful

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Thank you for your kind words 5stelle\* Team

IC

Irene C.

Sales manager

Hospitality

### "Our experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 20, 2017

We choose to buy this property managment system because it is a complete product. It allows us to manage easily all the issues of our Property. User-friendly software and an excellent customer service has confirmed us our first impression: Hotel 5 Stelle is an innovatice PMS with a very competitive price.Very quick set up (5 working days). It is integrated with main channel managersand it is definitely a smart soluiton for small and medium properties.

Pros

Easy use, user friendly interface

Cons

revenue reports can be improved

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Dear Irene, Thank you for your suggestion regarding the revenue reports. We know you are an expert revenue manager sowe will take it on board 5stelle\* Team

BC

Bartolini C.

owner

Hospitality

### "simple and intuitive program"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 20, 2017

A simple and useful program to understand . Great connection with cloud and a fantastic technical support.

Pros

great technical support

Cons

nothing

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Dear Carlo, If the functionality in your Pocket PMS is not enough don't worry we are constantly developing new features and have many in the pipeline which I am sure is good news for heavy smartphone users. 5stelle\* Team

BZ

Beatrice Z.

Management

Hospitality

### "Good and flexible lcloud System"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 20, 2017

We chose 5stelle because of its Icloud settings. We wanted to change our Channel Manager into a more flexible system. Easy to learn, to manage; very good customer support. Good value for money.

Pros

I cloud, flexible system, very good customer service, good value for money.

Cons

None at the moment.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Thank you Beatrice. We are happy to hear you have had a good experience 5stelle\* Team

PC

Pasquale C.

General Manager

Hospitality

### "A complete PMS with excellent rate Quality/Price"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 20, 2017

I worked for Big Chains that used only very expensive PMS solution not affordable for a small hotel. We are happy to deal in touch with 5Stelle: the perfect solution with a competitive price! Excellent system all in one (PMS, Channel Manager and Booking Engine) that allow to manage our hotel without overbooking scare. Simply to use and always connected. All reports help management to drive the best decisions. Customer Support very fast. Pasquale Castelgrande - General Manager - Garnì Lago Nembia - www.garnilagonembia.com

Pros

Pocket PMS, Simply to use, Reports

Cons

Booking Engine

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2017

Dear Pasquale, Thank you for your kind words regarding both our software and customer service. You will be pleased to hear that our technical team are currently working on developing the Booking Engine to improve it. 5stelle\* Team

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