# 5stelle Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about 5stelle Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/149923/5stelle/alternatives --- # 5stelle Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) 5stelle ## What is 5stelle? Cloud-based property management system with a booking engine and channel management. 5stelle\* also has a range of additional modules to increase the efficiency of your hotel management. ## What is 5stelle used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Overall rating Based on 71 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 1% Starting price €1000 Per Feature, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for 5stelle?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.hotelcinquestelle.cloud&name=5stelle) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### 5stelle 4.7 (71) VS. [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price €1000 Per Feature, Per Year Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (71) Ease Of Use 4.6 (45) Value For Money 4.7 (69) Value For Money 4.6 (42) Customer Service 4.8 (68) Customer Service 4.7 (44) ## 5stelle alternatives [4.6 (211)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing [4.4 (462)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Highest Rated [4.9 (120)](https://www.capterra.com/p/182891/ThinkReservations/reviews/) Starting price Contact vendor for pricing [4.8 (427)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. CRM 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Front Desk Management 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Online Booking 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Rate Management 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Reservations Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Third-Party Integrations 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes 5stelle 32 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Create, manage, and send invoices or bills to customers Setting up the amount/charge for per hour of work by a company or professional Create, update, and manage bookings, itineraries, and reservations Accounting functionality within the system, not requiring integration with third-party tools Manage catering operations/processes Manage various distribution channels, build relations with channel partners, and track their performance Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assemble applications and processes by dragging over and arranging pre-built components Long term accommodation for guests Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Manage, maintain and track the performance of assets and equipment Automate workflows and trigger campaigns based on customer actions Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple locations More than one location Book meetings and appointments through a website or digital platform Accept and process customer payments for products or services using hardware and software Design, communicate, and distribute incentives to perform a specific action Track/optimize rates in relation to usage Ratings/Reviews Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Track and monitor reviews of products or services One location Manage operations/processes associated with spas and other hotel activities Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Get Advice We can help you find the software with the features you need. Features 4.5 (71) 4.5 Based on 71 reviews ## Pricing Value for money 4.7 (69) Free Trial Basic €1,000 Per Feature,Per Year Value for money 4.7 (69) 4.7 Based on 69 reviews ## Integrations [ SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (68) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (68) 4.8 Based on 68 reviews ## User reviews Overall rating 4.7 Based on 71 reviews Filter by rating 5(52) 4(17) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent CQ Carlo Q. Front Office Hospitality ### "Utile e facile" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 March 31, 2023 Pros Usiamo 5stelle da circa un anno. Ne siamo soddisfatti. Cons In generale, non abbiamo problemi. Il supporto clienti è buono. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Michaela B. Hotel Manager Hospitality ### "PMS assolutamente sconsigliato per strutture multiservizi e superiori alle 50 camere" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 January 2, 2023 Pros Prodotto interamente in Cloud ed intuitivo Cons Pochissima flessibilità nelle modifiche richieste, disponibili solo aggiornamenti di sistema.Molto complesso nelle operazioni di base (vedi gestione delle prenotazioni gruppi, mancanza di visibilità dell'invenduto ed opzionato su di un'unica schermata, ecc.), necessarie più risorse e maggiore tempo per ogni singola operazione. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LR Luca R. Hospitality Internet ### "Utlizziamo le API da tempo e siamo soddisfatti " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 28, 2020 Pros Affidabili e super responsive. Team organizzato e valido Cons In realtà nulla in particolare. Ci stiamo trovando bene. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GV Giada V. Owner ### "Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 February 15, 2018 They get a great assistance everyday also update event time with new services also is 100% cloud and more Pros Cloud with a lot of facilities Is a great solution that font need a lot of hardware investiment we use everyday and we have a loro of users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2018 Dear Giada, Thank you for your kind review. We are glad that our cloud system enables your multiple users to all work on the PMS at the same time and you find our customer support staff so help. 5stelle\* Team CL Camilla L. Reception/booking Manager Hospitality ### "I use it since a couple of years and I am plenty satisfied of its performance" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 21, 2017 High performance in accounting procedures Implementation of statistical analysis Easy use from all the booking office employees Pros I think this software is very intuitive and easy to understand and use. I especially appreciate the functions related to the accounting procedures. Cons the only downside is related to the graphic. The upper bars are too gray and the dates on the planning are difficult to read without using a very large zoom. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 22, 2017 Dear Camilla, Thank you for your kind words. We are glad to hear you appreciate our accounting features. With regards to the graphics we will signal the observations to the development department to see if we can have these improved. 5stelle\* Team EG eleonora g. front office manager Leisure, Travel & Tourism ### "better life now !!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2017 Easyness of management from front and back office users Pros I love the cloud new life of front and back office @ hotel No more need of old style PMS. Always available for you for helping and including your needs in future updates. Call center always supportive and there for you any need or question Cons Not many restaurant software still connected to it but if you choose or already have one they are not connected to still they demonstrate to be very happy and open to do new connections with Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 3, 2017 Dear Eleonora, Thank you for your review. We are glad to hear you find our support staff so accomodating with your requirements and you find 5stelle\* easy to use. With regards to restaurant software, we have some new connections in the pipe line and as always we are willing to look at connecting others. 5stelle\* Team EM Emanuele M. Mr Hospitality ### "A very good and useful PMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2017 Pros It is very fast, well integrated with others systems either to import bookings and manage CRM, very easy in daily usage.We have been using since 1 year and very satisfied Cons I like this software, the only thing I would like to see, even not much requested by commercial market, a version for linux , at least one stable and supported distro such like RedHat or similar. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 4, 2017 Dear Emanuele, First of all thank you for taking the time to review us. We are glad you are finding 5stelle\* so easy to use and the integrations so useful. With regards to the version for Linux, at the moment on Linux operating systems you can use the Pocket PMS which can be used on any browser and has the most important reception functions at hand. 5stelle\* Team BG Barbara G. booking manager Hospitality ### "system is used for check in/check out, billing nad accountancy reports " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 3, 2017 more accurancy in billing and chjeck on accountancy reports Pros intuitiveness, custumizable, fit also for PMI. Lots of options to include different situations. Accountancy and revenue overviews with possibility of segmentation are included. Cons No support on Sundays and bank holidays - this is essential for tourism industry: most issues arise on week-ends. Some slowness depenidng on internet signal, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 11, 2017 Dear Barbara, Thank you for your review. We are glad to hear that you find our system intuituve and its ability to adapt to a variety of situations. With regards to support, we have support 365 days on the year, weekends and bank holidays, there is an on-call mobile number as well as ticketing. 5stelle\* Team M( Michele (Mykhaylo) D. General Manager Hospitality ### "Before the final decision, I have checked about 6-7 PMS. Cheapest and more expensive..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2017 I have more time to do other operation for our business. I can keep under control reservations even from my home or other country, when I am in trip. Even for our guests: check in is faster, to do a bill is easier and faster. Many operations become automatic. Pros I like: - easy to learn by Yourself without help of someone. It is enough to know just a base of pc use. - The logic of work it is easy to understand. So I can say it accessible and usability has been organised well. - it is cloud. So i can access from my home pc or any other pc where it is installed. - Personalise, YES it is. Producers have thinking well to give us as much as possible tips to personalise. - With this software I have made my work easiest and fastest. I did got more free time :) BUT I have got more time to do other things. - Other important is: I work in a place, where some from our staff is about 60 years old... and can easily use this software !!! - The most important is STAFF: opened, helpful. From my first touch I have got only positive experience: professional and personal. They assit as fast as possible, even out of office time, if it is possible. Cons Cloud... it works very well with simply adsl or mobile internet, but prefer have faster internet connection. I would suggest to create such a platform where users could put together and discus some new ideas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 1, 2017 Dear Michele Thank you for your fantastic feedback. We are glad to hear that 5stelle\* has made your work easier and that its intuitive inferface is appreciated. We are always happy to hear new ideas from our clients on ways we can make 5stelle\* even better, so please do not hesitate to contact us with them. 5stelle\* Team BC Barbara C. Manager Hospitality ### "Easy to learn. Lack of some functions for those who work with companies (e.g. monthly bill). " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2017 Organizing the reservations in the most simple way. Pros The planner is super easy to understand. The possibility to modify and cancel invoices. The direct connection with booking.com. Customer support is always kind and efficient. Cons As written before, we would like to have the possibility to make a monthly bill for the companies we work with, saving all the rooms' bill in one automatically. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 28, 2017 Dear Barbara, Thank you for your review. We are glad that you find 5stelle\* easy to use and appreciate our customer support team. With regards to billing companies monthly, it is possible to create a master bill, which to create takes a matter of a few clicks. The reason rooms are not automatically saved to the master bill is to allow invoicing flexibility dependant on the agreement tte hotel has with various companies which may not be the same. 5stelle\* Team DG Dario G. Manager Hospitality ### "Very helpful for my family hotel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 24, 2017 Pros We use 5stelle with simple booking channel manager and it work with no problem. In addition to the room service we offer many extras: parking, transfer, beach etc and 5stelle\* help our reception guys not go crazy! :) Cons Would be very good if could update maintenance issues signalled via mobile device instead of only it being able to update from main PMS. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 24, 2017 Dear Dario, Thank you for your review, we are happy 5stelle\* helps reduce you reception staff's workload. With regards to the Maintenance issues, we are currently developing a module which will allow maintenance issues to be update/resolved directly from a mobile device. 5stelle\* team SD Sara D. Menager ### "Everytime I needed an help, the very expert staff was available to clarify or to guide me. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 23, 2017 Pros The affidability: in 2 years I use this software only during 5 minutes it was unavailable (due to a problem in the server) Cons If I really have to find something I do not like is that the assignation of the rooms must be checked because the software is not "intelligent" and do not assign always the rooms "filling" the empty spaces. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 30, 2017 Dear Sara, Thank you for your kind words. We pride ourselves on being a reliable service and we are happy to know our clients have recognised that. With regards to the way rooms are assigned to "fill in empty" spaces, we will signal this to our development department to see if it is something we can improve. 5stelle\* Team MB matteo b. Owner Hospitality ### "good PMS for small hotels" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2017 easy manage multi property Pros value for money, planning, good service for training and assistance during problems.. they are growing up fast.. Cons statistics, the software is a little bit slow, it can be depend from internet connection, but we have a good one and the page does not answer every time fast . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 23, 2017 Dear Matteo Thank you for your kind review. We are glad to hear you found the training and assistance so efficient. With regards to the statistics, the more data that you require to be manipulated the longer the report takes to create. Just to let you know, we are continually adding new reports to the PMS and with the free Snapshot Analytics connection you can access even more stats. 5stelle\* Team MC Marco C. CEO Hospitality ### "The cloud allows us to keep fully on top of the management of one hotel in Madonna di Campiglio" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 8, 2017 precision and efficiency Pros The cloud allows us to keep fully on top of the management of one hotel in Madonna di Campiglio (Hotel Catturani) and one in Venezia (Palazzo Contarini), which are separated by approximately 300Km. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 9, 2017 Dear Marco, Thank you for your kind words. We are glad 5stelle\* has been able to help manage your hotels with ease thanks to it being a cloud product so you can have your planner to hand where ever you are. 5stelle\* Team LB Luca B. General Manager ### "Excellent value for an excellent price!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 6, 2017 Pros 5stelle is an easy-to-use software that allows hotels to use at its best immediately after installation. After 20+ years experience in the hotel industry, I can say that 5stelle has the best price/value ratio so far. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 6, 2017 Dear Luca, Thank you for your great review, we are glad you have noticed our commitment to our clients 5stelle\* Team AB Alessio B. Owner ### "even for B&Bs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2017 Easy OTA management Pros I have a 3 room B&B in Modena and to start with thought that a PMS would be unnecessary for a small accommodation such as ours. However since becoming a 5stelle\* client I discovered I was wrong it is essential for us as given we are always connected to our online sales platforms we know we will not go into overbooking. I also travel a lot and as 5stelle is a cloud product I can stay in touch and work away from the reception. Cons This is our first experience with a PMS and so we cannot make any comparison with other products, so there is nothing to say. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2017 Dear Alessio Thank you for you review. We are glad we managed to change your mind on the necessity of the PMS to ensure there is no risk of overbooking. One of the many benefits of a cloud system is the ability to access it when ever and where ever you are. 5stelle\* Team CC Claudia C. Receptionist Hospitality ### "Satisfied" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2017 I feel safe and I work quietly. Pros I like everything about this software. It is very simple to use and intuitive.I like everything about this software. It is very simple to use and intuitive. Cons I don't know what to say because I have nothing that I like least.I don't know what to say because I have nothing that I like least. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2017 Dear Claudia, Thank you for you great review! 5stelle\* Team DP DIEGO P. perfect to manage a small luxury resort ### "perfect to manage a small luxury resort " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 12, 2017 Pros I believe I was one of the first people to have believed in 5stelle\* and the team. Since 2012 the PMS along with us has grown significantly. What I appreciate most is the flexibility, always in line with the needs of a Resort like ours The new Pocket PMS is great allowing me to keep in with the reception where ever I am Cons Restaurant management needs to be improved as soon as possible. Probably this is the minus of PMS Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2017 Dear Diego, Thank you for your kind words. We are glad you are finding the new planner function in the Pocket PMS so useful. 5stelle\* Team MD martina d. owner Hospital & Health Care ### "positive" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 11, 2017 accounting is clearer Pros we like it as it is simple and immediate , it is easy to use and to understand we are new with this system so need to improve Cons what we do not like is that reservations cancelled cannot be traced as they disappear from the system difficulties in understanding the room type in case of change in room category Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 22, 2017 Dear Martina, Thank you for your review. We are glad that though you are new to 5stelle\* you are finding it easy to use and it is helping you with your accounts. We can get our customer support team to contact you to go over how to understand the room type when moving the reservation to a different category. 5stelle\* Team MC Michele C. HOtel Manager Hospitality ### "Great choice!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2017 speedness stability ease of use revenue management is dramatically better in my opinion (switching from Oracle Fidelio Suite 8) Pros I chose this software 5stelle to leverage flexibility in our hotel and it was excellent choice!! I'm amazed of their customer service, kindness, server speed. The software is CLOUD so I eliminated all the heavyness!!! thank you Cons nothing. it is a wonderful software and I'd buy it again and again. I've never had bad connection problems Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2017 Dear Michele, Thank you for your review. We are glad you have found 5stelle\* fits your needs so well 5stelle\* Team MR Massimo R. Senior Partner Management Consulting ### "Cinque Stelle was our well preferred choice among many other solutions. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2017 Pros Cinque Stelle is a scalable and reliable solution for the business and marketing automation, perfectly suitable for all the properties we manage. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2017 Dear Massimo Rosati, Thank you for your kind review. 5stelle\* Team FB FEDERICA B. owner Individual & Family Services ### "Easy and intuitive software, nice and updated layout" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2017 Easy to use, mailing list and all guests' detail easy to pick. Accounting easier and more concise Pros All information within easy reach; invoices and receipts easy to manage; direct online booking and set up with the most important OTA Cons Confirmation mails which have to be prepared in html format and need an external support. Some accounting report which cannot be separated in the listing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2017 Dear Federica, Thank you for your kind words. We are happy you like the new layout. Unfortunately the confirmation emails and other communications to be more effective and have a greater visual impact needs to be in the HTML format. In any case our support team is always at hand to help you. 5stelle\* Team CR Cristiano R. Owner Hospitality ### "Easy and useful " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 4, 2017 General organization and staff management Pros Easy usability for the staff even the interns they had learned to use the system in a few days thank to the perfect assistance from the customer care! Cons The accounting tool and the on line pocket version can be improved even if in general they works perfectly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 5, 2017 Dear Cristiano, Thank you for your comments. Our customer support is very important to us and we are glad you had such a great experience. At the moment the touch tools including the Pocket PMS are going through a revamp so we hope you like the improvements when they are released. 5stelle\* Team OR orlando r. owner Hospitality ### "The 5stelle\* software is quite intuitive, easy to use and complete. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 3, 2017 The 5stelle\* software is quite intuitive, easy to use and complete. From the first instance, then subsequently, the customer service staff was able to assist us to resolve any doubts or problems we had with the management software. We therefore believe that it is a valid product and that is why we recommend it to other accommodation facilities. Pros The 5stelle\* software is quite intuitive, easy to use and complete. From the first instance, then subsequently, the customer service staff was able to assist us to resolve any doubts or problems we had with the management software. We therefore believe that it is a valid product and that is why we recommend it to other accommodation facilities. Cons Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 5, 2017 Dear Orlando, Thank you for your review. We are glad you are finding your experience with 5stelle\* a positive one. 5stelle\* Team OC Ottavia C. Owner ### "Really easy to use, perfect customer service. The program works very good. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 1, 2017 We can organized all our reservation from the OTA portals, simply using ths software. We really raccomanded this software, it's simply to use. Pros It works on the cloud, it's simply to use, it has no bugs, and if we have a problem, we can contact the help desk everytime we need Cons nothing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 2, 2017 Dear Ottiavia, Thank you for your great review. 5stelle\* Team Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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