# eHopper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eHopper the right Restaurant POS solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149980/Ehopper/reviews --- eHopper 4.3 (66) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eHopper Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews NS Nadine S CEOFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “What impressed me was their competitive pricing and flexibility regarding device usage.“ April 16, 2025 Tim C ControllerFurniture, 2 - 10 employeesUsed the software for: 1-2 years. “The main issue we had was my lack of understanding about how POS systems work.“ January 23, 2024 IK IGNACE K OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “I built my own e-commerce and paying 18 dollars less. but moving to ehopper was a game changer.“ February 25, 2025 JO Jay O OwnerSporting Goods, 2 - 10 employeesUsed the software for: More than 2 years. “Definitely still some bugs.“ February 25, 2024 TD Tangi D OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “I was able to try it for free 1years with all the function I desired before to pay something for it, second store opened.“ December 22, 2023 IP Iryna P OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “I cannot believe they hired her. If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "...“ May 14, 2020 RH Roger H OwnerRestaurants, 11 - 50 employeesUsed the software for: 1-2 years. “Accessibility, User Friendliness, and Stability“ August 13, 2024 IP Iryna P OwnerFood & Beverages, 2 - 10 employeesUsed the software for: 1-2 years. “Will be GLAD TO LEAVE this POS asap due to a terrible customer support.“ May 14, 2020 ## Showing most helpful reviews Showing 1-25 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jaime R. Point Of Sale Deployment Manager Financial Services Used the software for: Less than 6 months ### "Great Company, Great Software, Awesome Service" November 5, 2018 5.0 Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive. Pros This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology. Cons They are missing a few features for fullservice restuarants but plan on adding them in the future. Review Source LW Liz W. Owner Retail Used the software for: Less than 6 months ### "Great customer service for a great program" July 3, 2024 5.0 Not only is the customer service excellent, but the program is easy to use. It's very intuitive. Pros Great customer service! No long wait times on hold and quick resolution to my problems. Cons At this point I haven't experienced any negative aspects of eHopper Alternatives considered [KORONA POS](https://www.capterra.com/p/142520/KORONA/) Reason for choosing eHopper eHopper had the best price; all products seemed similar Switched from [SalesVu](https://www.capterra.com/p/209894/SalesVu-Cloud/) Because SalesVu had a large price increase Review Source oA oliver A. dir Sports Used the software for: 2+ years ### "Bad support" November 8, 2019 3.0 Their support team does not help if you have an Epson Printer.... Pros Not sure what to say here as mainly posting for the bad support Cons support is not consistent... we are located in South Africa...we have an issue with our printer. Epson printer.... we have to wait until 6pm for someone to help us eventually... and after 20 minutes the support says he can't fix issues with an Epson printer, not supported by their system.... sorry but that is a Joke... Review Source Response from eHopper November 12, 2019 Thank you for the valuable feedback! We are very to sorry to hear that you did not enjoy your experience with eHopper POS We are always working to improve our functionality, and user feedback like this is incredibly valuable to our overall process. JM Jerry M. OWNER Retail Used the software for: Less than 6 months ### "Best System" June 7, 2022 5.0 Pros I love everything that ehopper does and has to offer. Cons I don't have anything to say about the least because I love it!! Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing eHopper ehopper had more programs that I was looking for and at a reasonable price so that's why I went with this company. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) I switched because I love ehopper so much better, they have more then square has to offer. Review Source VR Verified Reviewer Owner/Operator Retail Used the software for: 1-2 years ### "eHopper customer experience" August 24, 2018 4.0 For the most part, the service fills our need at this time. Pros We have a convenience store and the inventory management can be very helpful. Also the customer service is very good. Cons There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think. Review Source Response from eHopper August 27, 2018 Hi, We'd love to hear more, specifically, about your need to uncheck the receipt printing option. If you could contact us, at your convenience, perhaps there's a work around we can set up for you. Just reply here, or reach out to our Support line. I really appreciate you taking the time to provide us this feedback.Let's see how we can help! DM Duane M. Owner Entertainment Used the software for: Less than 6 months ### "Our Implementation" September 26, 2019 3.0 Extreme lack of support and or communication, constant login and licensing issues, overall as a POS it would be fine but you get what you pay for as they say. We ended up blowing it up, losing data, and ultimately going to VEND. Pros Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well. Cons Lack of reporting, lack of customization IE receipts, entries required that don't make sense, IE departments that don't display anyways, constant time outs on back end and needing to constantly log in, lack of integration with Moneris - an ongoing problem since the latest apple update. Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing eHopper Price regrettably, even though I saw the poor reviews I thought we were small enough after the trial that it would work out fine but you need to consider future growth and reporting capabilities. Review Source Response from eHopper November 12, 2019 Thank you for you valuable feedback! We are very to sorry to hear that you did not enjoy your experience. We are always working to improve our functionality and support. In terms of customer support, we have added additional resources with 24/7 support. Thanks again! VR Verified Reviewer Director of Licensing & Business Development Apparel & Fashion Used the software for: 6-12 months ### "Great Service, Limited Functionality" August 27, 2018 4.0 Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future. Pros The software was affordable, the team was very responsive to troubleshoot any issues we had. Cons The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO. Review Source Response from eHopper October 29, 2018 Thank you for taking the time to submit a response! We pride ourselves on response time to troubleshoot, or any other customer service issues. If you ever have any further trouble with QBO, or any other syncs, please don't hesitate to reach out directly to support@ehopper.com. VR Verified Reviewer Auditor de Tecnologías de Información Restaurants Used the software for: 1-2 years ### "Recommended " October 19, 2018 4.0 Pros Easy of use, products display, currency options Cons Diagrams of restaurant tables, price of the product Review Source Response from eHopper October 29, 2018 Thanks for the feedback! It's great to hear you're happy with your eHopper experience. Table management is on our road map, stay tuned for updates on this soon! Lynn O. Manager of Sales Food & Beverages Used the software for: Less than 6 months ### "Small business " August 22, 2018 4.0 been great printers work fine - and easy for staff which is very important Pros Looks Great - easy for the staff - back office is what i have been looking for Cons stock take is not doing what i need Need a fast cash out to help staff when bar is busy need more metric measurements for australia Review Source Response from eHopper August 24, 2018 Thanks Lynn, We really appreciate you taking the time to respond. Continued customer feedback is a crucial part of our entire process. I'm glad Back Office is what you're looking for. Please know that we are actively working to upgrade features and provide things like fast cash outs and improved localization options. If there's a specific upgrade for your business, know that you can always reach out to our Support line with any questions or concerns. Keith E. Senior Client Relationship Manager Restaurants Used the software for: Less than 6 months ### "MY eHopper Experience" August 24, 2018 4.0 Pros The eHopper POS Station is a great POS for the hospitality industry. The customer service was great, there is never a flawless reboot and they helped with every hurdle The POS is very cost effective as well Cons They do not add logo's to receipt They do not add logos's to the POS screen in sleep mode Review Source Response from eHopper August 28, 2018 Thanks Keith. We really appreciate the response. You're right, while no project is without flaws, we prepare to tackle every hurdle as they arise. Custom logo displays are on our road map. Thanks for choosing eHopper. cH clara H. owner Retail Used the software for: Less than 6 months ### "Thanks for the great service" February 6, 2020 5.0 Always prompt and helpful customer service. \[SENSITIVE CONTENT HIDDEN\] is a great associate there, happy to know we can count on a person we have a report with to help and not a random person every time we call. Pros Its organized and easy to use, it tracks information well and accessibly Cons It stalls out sometimes and doesn't remember credit cards, sometimes there is a delay in the response when typing. Setting up the back office menu is not very good. I want to have a home screen with the most accessed products, but when you ad them to the menu they all automatically shift and its frustrating. The dual screen would be cooler if it were touch screen so customers can sign for credit cards on the opposing screen instead of having to turn the whole ehopper unit to get a signature. Reason for choosing eHopper You accept to work with my type of business and that is the best benefit Review Source SA Sheng A. Owner Retail Used the software for: Less than 6 months ### "Amazing app" November 12, 2019 5.0 Very happy with ehopper. Works well on tablets and PC. Does not work on phones Pros Ehopper is absolutely wonderful. Super easy, clear and professional looking interface. Allows for easy transactions and quickbooks integration. Really good customer support. Cons To really unlock it's full potential you have to purchase the subscription. I would love to just pay a one time fee and be done with it but it seems everything is going in the way of subscriptions. Switched from [Loyverse POS](https://www.capterra.com/p/150632/Loyverse-POS/) Loyverse was not intuitive Review Source AC Anthony C. President Non-Profit Organization Management Used the software for: 1-2 years ### "Revolutionised our POS " March 21, 2024 5.0 Pros Ease of use Quick set up Customising is easy Cons We only use it for a few not for profit events each year and an annual fee reduces our contribution to the school Review Source JD Joe D. Owner Food & Beverages Used the software for: 6-12 months ### "Very satisfied " November 2, 2018 5.0 Perfect! They take your input seriously and implement the changes unlike other companies like Lightspeed. Pros They hit the nail on the head with this software. But most importantly, their support is second to none. CSR deserve a big raise. Cons None at all. Been very happy with my overall experience. Review Source MU Muhammad U. Software Engineer Information Technology and Services Used the software for: I used a free trial ### "Ehopper review" August 21, 2019 5.0 I Have used this software several times and i am fully satisfied with this experience. Pros The most attractive thing about using this software is that it is user friendly. Cons I have no more idea about the least thing of this software. Review Source Response from eHopper November 12, 2019 Thank you for your feedback, Muhammad! We are extremely happy with your eHopper experience. We are working very hard to exceed yours and our customers' expectations even further. Thanks again! KB Kay B. Owner Used the software for: Less than 6 months ### "eHopper was easy to use and the most bang for my buck" June 28, 2017 5.0 Cost effective easy to use Pros eHopper makes POS simple. I found the software easy to use and straight forward. The functionalities are not complicated users opening a new small business. The customer service team answered all my questions and took their time to explaining all features. Cons I wish there was more printed materials and quick reference guides. Getting someone on the phone was not as easy as i would like but when i was able to finally reach someone it was helpful Review Source KS Kanyon S. brother to the owner (like a manager but no title) Restaurants Used the software for: Less than 6 months ### "ehopper" October 12, 2016 5.0 The software itself is great. The only problem I have is they told me it was compatible with Windows 7 or newer, yet my windows 8 (as generic as it possibly can be) isn't compatible for some reason. Pros the layout of the pos and back office are very easy to understand. Cons compatibility. Review Source NT Nghiem T. Manager Food & Beverages Used the software for: Less than 6 months ### "This company and service is terrible!" August 10, 2016 1.0 We are currently using their software for our restaurant, it has crashed multiple times. In a span of 4 business days we have had to uninstall and reinstall the application 5 times. Their customer support has been unresponsive to addressing the issue. It has been non-stop in issues. We highly recommend not using their service. Cons Crashes ALL THE TIME, you will not be able to conduct business when there are customers trying to order. Review Source SF Sebastian F. Owner/Operator Arts and Crafts Used the software for: Less than 6 months ### "This POS is awesome!!! " June 28, 2017 5.0 Pros I love it. Both for employees and "back office" work. Its very easy to fix problems, make echanges quickly, and user friendly. Other POS system take a long tine to train staff. This is almost self explanatory and little time is spent training. Review Source JC Jacob C. Founder/Owner Retail Used the software for: Less than 6 months ### "Still missing a few things" August 24, 2018 3.0 Its been frustrating but were still hanging in there Pros Clock in and out, inventory services, potential commence integration Cons The fact that if something is in a matrix we can't see the total quality of USD of stock we have for that particular item Review Source JA Jose A. Admin Food & Beverages Used the software for: Less than 6 months ### "Review " August 31, 2018 4.0 Pros It is very easy to use and very organized Cons It is hard to find the url link for back office and pos Review Source Response from eHopper October 29, 2018 Thank you Jose! You can always access Back Office at https://bo.ehopper.com/ JS Jillian S. Hr Accounting Used the software for: Less than 6 months ### "Good for larger companies " October 18, 2018 5.0 Pros I liked the functionality of the software. Cons The price. For smaller businesses it’s not really worth it. Review Source Response from eHopper October 29, 2018 Thanks Jillian! Feedback like this is vital to our development process.We strive to balance our features with a price point that is affordable to business of all sizes. NS Nadine S. CEO Food & Beverages Used the software for: 1-2 years ### "After a year of using Ehopper" April 16, 2025 4.0 Overall I am happy with the Ehopper service. They work on solutions to address my concerns however, as a business, it would be preferable to have the issues resolved in a more timely manner. Pros I have had the opportunity to use Ehopper's service for a year now. What impressed me was their competitive pricing and flexibility regarding device usage. One of the standout features was the option to use my own devices, which made the setup process incredibly convenient for KDS displays. They also act on feedback of their service to help my business which I appreciate. Cons I believe their selection of printers, scanners and handhelds very limited. Also, our terminal was unreliable, sometimes freezing or rebooting but they have worked to resolve this issue. Review Source WW Warren W. Owner Restaurants Used the software for: 2+ years ### "Great Tech Services " March 4, 2025 5.0 Extremely pleased. Issues are resolved promptly and queries are followed up on Pros Very detailed oriented. \[sensitive content hidden\] did a great job of identifying my problem and offering a solution Cons Email correspondence rather than phone or online Review Source IK IGNACE K. Owner Restaurants Used the software for: Less than 6 months ### "Great Application " February 25, 2025 5.0 great experience. The team always listen to my concerns and fixed them very quick. I built my own e-commerce and paying 18 dollars less. but moving to ehopper was a game changer. Pros Easy to set up on your own and to use. My custumers were able to place theirs orderwithout issues Cons purchasing add to echopper instead of using third-party like QuickBooks. Switched from [Webador](https://www.capterra.com/p/195774/JouwWeb/) because I was looking for a system includes inventory, ordering etc.. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.