# Page 2 | eHopper Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is eHopper the right Restaurant POS solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149980/Ehopper/reviews --- eHopper 4.3 (66) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of eHopper ## Showing most helpful reviews Showing 26-50 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BW Bridgette W. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Genuine Staff that want to Keep your Business" February 5, 2025 5.0 I can describe the reassurance knowing my small business will be in "good hands" with in the process of arranging payment options to assist in growing and maintaining my business. The staff at eHopper understood that my business--however small--is my investment. Pros To start: There is very little to no issues in feedback. Overall, a GREAT (all caps to express positive experience) quality of product. The assigned specialist will guide you by the thorough intake of your business needs and vision for payment processing. Genuine staff that want to keep your business. Cons None. Really cannot think of any.... really does support the business client. Review Source GT Gencho T. menager Retail Used the software for: 2+ years ### "so far so good" March 12, 2025 5.0 Pros Easy to use, good customer service good price Cons new beck office updates, took me a double tome to do my inventory:{ Review Source PS Prajina S. Owner Consumer Services Used the software for: 1-2 years ### "Best POS ever" January 24, 2025 5.0 Best customer service representative. Very satisfied. Pros All the features of has made our work easier Cons I wish my package had clock in clock out service Review Source AT Agnes T. President Food & Beverages Used the software for: 2+ years ### "Solution focused " October 28, 2024 5.0 Professional, customer oriented and experience left with the knowledge that any contact with e-hooper will be positive and solution focused. Pros Immediate help in dealing with my issue and resolved in a fast efficient and professional manner. Cons In my current interaction there's nothing that I can say I was unhappy with and would need to rate. Review Source MS Murphy S. Marketing and Tech Support Hospitality Used the software for: Less than 6 months ### "Overall Great Service & Great Pricing " October 12, 2024 5.0 Great overall experience so far and no complaints as of right now! Pros Support is amazing and the interface is very easy to use. Anna & Valerie have helped us tremendously. Cons They could update more training videos. Some are outdated but support always has the answer anyways. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing eHopper Pricing & focused more on restaurants. We thought would be better Review Source JG John G. Owner Computer Software Used the software for: 1-2 years ### "eHopper: Your Search for a POS is Over" August 3, 2024 5.0 I have setup in several of my locations now, once its up, its up. The feedback has been positive all around i rarely call in to support unless I or the workers mess something up. Pros Consistent up time, ease of use, and overall great support to help with understanding the wide variety of features offered. Cons One or two features require a bit of understanding to get it setup right. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) had me at no downtime and much cheaper price point Review Source RH Roger H. Owner Restaurants Used the software for: 1-2 years ### "Ehopper Review" August 13, 2024 4.0 Great, I always recommend this to businesses. Pros Accessibility, User Friendliness, and Stability Cons It sticks at times with the all in one POS Review Source Tim C. Controller Furniture Used the software for: 1-2 years ### "eHopper Point of Sale system, webstore support and product management software" January 23, 2024 5.0 I highly recommend as a solution to your business ecommerce needs. I know there are many out there, but the people alone make it worth it to me. Pros The staff and owner are incredibly helpful, friendly and patient. They will give you as much help as you need and/or want. The software is fairly easy to understand, even for someone as old and stuck in his ways as I am. If it can be done, they will help you to do it. Cons The main issue we had was my lack of understanding about how POS systems work. My background is in governmental accounting and analytics, so I sometimes asked questions that were somewhat irrelevant, not exactly what I needed, integration issues with other products, that kind of thing. But once I got up to speed, things went well. Most of my issues related to my lack of where I needed to go to make it best for us to operate. Reason for choosing eHopper Very low cost to implement, easy to implement, staff availability to help us. Switched from [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/) We needed a system that could handle our unique inventory. At the time we did not think Square could do what we needed. Review Source SM Sandra M. Retail Store Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very Pleased" July 12, 2023 5.0 I chose because they look quite easy to get started with and to incorporate with our retail store and to get up and going very quickly. I also chose and a continue to be very pleased with ehopper; their support is unparalleled to any other support I have every exprienced. Pros The absolutely best in Customer Support. They respond immediately when requesting assistance. Cons Limited reporting. Limited personalized customizing of our online store website. Review Source JH Jessica H. Market Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Ehopper is Amazing" February 28, 2024 5.0 ABSOLUTELY AMAZING. 10 OUT OF 10! HIGHLY RECOMMEND! Pros The customer service provided by \[sensitive content hidden\] was exceptional. Despite facing multiple challenges and hurdles, she navigated them with grace and ease, consistently answering my numerous calls. \[sensitive content hidden\] not only efficiently handled the complexities but also secured an incredible bundle deal for me, setting up my startup for less than $200.00. Her efforts made the entire experience seamless, and I highly recommend their service. Cons The so-called "con" is not really a downside. The only advice I can give is to be prepared for receiving top-notch equipment. You're getting a high-quality product along with an excellent program that includes unlimited training. Adjusting to everything new may take a bit of time since they offer a lot, so my suggestion is to start by uploading the necessary apps, learn those first, and gradually incorporate the fantastic additional features as you become more comfortable. Review Source JO Jay O. Owner Sporting Goods Used the software for: 2+ years ### "e-Motion Review" February 25, 2024 5.0 Good, fairly happy but it's not perfect. Pros Availability on poynt platform, inventory management, reporting Cons Inability to offer a refund without card present. Inability to do partial refunds. Sometimes transactions are missing, they show up in poynt but not in . Definitely still some bugs. No phone app. Lack of built in and included in plan customer data collection Review Source IP Iryna P. Owner Food & Beverages Used the software for: 1-2 years ### "Used be a good one; however, now it is horrible " May 14, 2020 2.0 Will be GLAD TO LEAVE this POS asap due to a terrible customer support. Pros Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers. Cons Now is 2020 the customer support is the worst in the world. For example, \[SENSITIVE CONTENT HIDDEN\] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her. If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company. On my request to transfer my phone call to a manager, I got yelled by \[SENSITIVE CONTENT HIDDEN\] and he screamed at me like a crazy person. That the real face of the technical support right now in 2020. Reason for choosing eHopper The roots were Ukrainian; however, I'd rather keep looking and will support another guys in order to get a great customer support. Review Source TD Tangi D. Owner Retail Used the software for: 2+ years ### "Great POS for small business" December 22, 2023 4.0 Pros I was able to try it for free 1years with all the function I desired before to pay something for it, second store opened. Cons the way of the refund work for a small business sometime it isn't convenient for our customer but we always figure it out for them at the end. Review Source SN Spencer N. Barbershop Consumer Services Used the software for: 1-2 years ### "Ehopper Customer review " March 20, 2024 5.0 Pros is very easy to use and have had a good experience Cons I haven’t had any big issues. I had an issue in the beginning but got resolved Review Source WH Wendy H. Finance Coordinator Events Services Used the software for: Less than 6 months ### "Great for large-scale events!" August 26, 2018 5.0 My overall experience was good, except for my credit card being charged for another month of full access to the software. I had made it abundantly clear I only needed the license for 1 month and nowhere did it say the license would auto-renewed/charge my credit card. Further to that when speaking to support (I did that a lot), I was told that access to the software would automatically cease after my month was up if I didn't make another payment before then -- this was exactly what I wanted and had no reason not to trust what told me. That has unfortunately left me a bit disappointed and not too keen on doing business with the company again if I fair resolution to the issue can't be accomplished. Pros What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales. Cons I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running. Review Source VR Verified Reviewer Full Manager Bookkeeper Retail Used the software for: 1-2 years ### "Ehopper review" October 27, 2018 5.0 Pos is easy to use. Back office works with Excel which I like. Pros Easy to use pos. Anyone can use checkout. Cons Difficult connecting to Quickbooks. Although I have just recently tried. Review Source Response from eHopper October 29, 2018 Thank you! If you are still having trouble syncing your point of sale with Quickbooks, please, don't hesitate to reach out directly to support@ehopper.com and we'll be sure to get you set up. JW Justin W. Manager Retail Used the software for: 6-12 months ### "You Get What You Pay For" October 11, 2018 3.0 Overall gets the job done. For paying nothing for a POS that is functional most of the time, you cannot beat that. Main gripe would be the crashing of the POS every now and then can be stressful. There is a way to reboot easy enough, but it does get taxing if it happens multiple times in a day. Pros \- Free to use (for one location, great for very small businesses) - Manual sales - Prompt customer service - Ability to splits taxes and whatnot Cons \- Issues with connectivity - Certain functionality issues (ie. Split payment process tedious, no support for gift cards, difficulty reprinting hard copies for certain type of returns, etc.) Review Source Olivia M. Director of Partner Development Marketing and Advertising Used the software for: 2+ years ### "Easy to use" April 22, 2019 5.0 Pros I've used at many sushi restaurants in the city and I find it makes for a more seamless dining experience. Cons No cons. I wish more restaurants and service-based business would use this type of interaction. Review Source Response from eHopper November 12, 2019 Thank you Olivia for your feedback! We are extremely happy to hear that eHopper benefits your business. We are working very hard to continuously better the system. Thanks again! LT Laurie T. Owner Retail Used the software for: 1-2 years ### "Vape shop review" November 2, 2018 4.0 Customer service is where it's at with E-Hopper! Any issues we have with the software are promptly addressed by technicians who know what they are doing and go above and beyond to help us fix our problems- even when it is user error! Pros It is easy to use and understand. I like the tabs and the matrix options for different sizes or nicotine levels! Cons I have not figured out how to transfer data to my Quick Books Destktop. Review Source KZ Katherine Z. Product Specialist Business Supplies and Equipment Used the software for: 6-12 months ### "Great System and Great Service!" November 1, 2018 5.0 Beautiful software and hardware, simple to setup, amazing customer service. Would recommend to anyone looking for an easy-to-learn solution for their business. Support has always been available whenever needed and their team resolved all issues quickly and efficiently. Pros It is beautiful and simple to learn. Very user friendly. Cons The software is great, can't think of anything I don't like Review Source TG Tanya G. business owner Retail Used the software for: Less than 6 months ### "Excellent POS system, Excellent phone support." February 15, 2022 5.0 My problems with my own hardware are resolved. Pros It is very easy to learn. and to implement. Cons Presently all futures fit into my sales. Reason for choosing eHopper Good price for small business. Review Source hP hayden P. director Printing Used the software for: 6-12 months ### "Poor communication with eHopper - scammers!!" July 4, 2020 1.0 horrible! Wouldn't recommend to anyone. Pros You'll never see bad reviews about as it is hard to find any reviews for them. We started setting up at the start of 2020, started the setting up process and then we have been ghosted ever since and we have still yet to hear off \[SENSITIVE CONTENT HIDDEN\] about having our tills set up, but sure they take out the direct debit each month without fail and it's been quite a few months now. Cons customer service is terrible. Why sell a software that some customers never get chance to use because you don't help us set it up . Review Source KG Kevin G. Owner/Operator Food & Beverages Used the software for: Less than 6 months ### "INCREDIBLE CUSTOMER SER VICE" August 27, 2018 5.0 Excellent Pros The best thing about the software is the ease of use. The customer service behind this product is what makes it so easy to use. From loading menu Items to answering questions by phone or email within minutes. Once you understand the product you are off and running with no need for additional support. Cons Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay. Review Source Response from eHopper August 28, 2018 Hey Kevin, It's great to hear eHopper is working out so well for you and Main Street Coffee. We certainly pride ourselves on the level of our customer service. Please don't hesitate to reach out directly with any more feedback, and thank you for choosing eHopper! KB Kathleen B. Owner Food & Beverages Used the software for: Less than 6 months ### "Review" August 21, 2018 3.0 The fact that I’m saving money is A+ Pros The whole program saves me money. It’s an all in one unit. Cons The system needs to be quicker. When pressing on the screen it doesn’t immediately come up. Also changing from one screen to another when choosing an item takes a second or two to change. I guess the screen could be more sensitive Review Source Response from eHopper August 27, 2018 Hey Kathleen, So glad you are saving some $$$! The all-in-one units really do provide a simple and efficient pos solution. We are currently working on an update that should help with the overall speed of the software. Thank you so much for taking the time to send some feedback, and don't ever hesitate to reach out to us directly if there's anything we can do to improve your experience. Thanks again! CS Cletus S. CPA Retail Used the software for: Less than 6 months ### "E Hopper review" August 27, 2018 3.0 Pros Simple to setup and get running. Competitively priced for entry level point of sale. Cons Reports and features are lacking. Reports are limited in what they provide. Receipts are hard to find in the system for voids. Sales and customer promotions are difficult to manage. New versions are delayed. Review Source Response from eHopper October 29, 2018 Cletus, we really appreciate you taking the time to submit a review. Feedback from our users is one of the most valuable tools in our development kit. We are working every day to fully expand our reporting capabilities. Someone from our team will reach out soon to see if there any specific questions or concerns for your business we might be able to address. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.