# AppInstitute Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AppInstitute the right Application Development solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149985/AppInstitute-AppBuilder/reviews --- AppInstitute 3.7 (29) [View alternatives](https://www.capterra.com/p/149985/AppInstitute-AppBuilder/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AppInstitute Ease of use 3.8 Customer Service 3.5 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jack R. Sales and Marketing Executive Computer Software Used the software for: 6-12 months ### "User friendly, does the job" September 23, 2016 5.0 I used AppInstitute's AppBuilder to build an app for my Italian restaurant. It is easy to use with good chat support (they helped me with step by step instructions when I had to solve some problems). Compared to other DIY builders I can recommend AppInstitute for its loyalty features. Pros User friendly - Easy to use Good chat support Cons Submission took a little long, suppose this is due to Apple's regulations Review Source CW Carl W. Creative Director Used the software for: 1-2 years ### "On first sight of the App Builder it was a no brainer for me to subscribe." July 12, 2018 5.0 Pros I'm a creative person, concepts and design, not a web developer and the only code I understand is dress code, so for a creative like me to be able to build Apps says it all. A truly well researched and developed tool. Aside from the App Builder I have to mention the excellent support by customer support they have been nothing but responsive, patient and provided me with some of the best support I've ever experienced in 30 years of being in design and marketing. I think App Institute should be proud of this product and the team and service they have to provide and support clients like myself. Cons Apple and Google are now making it harder and harder to have white label Apps so unfortunately the cost of producing these types of apps is increasing, which is a shame. I have often used the App Builder as a door opener to clients offering them a cost effective App which they would otherwise never be able to afford. It is a big positive tool to have for my clients, so hopefully the recent restrictions are the last. Review Source Kara F. Sales Manager and Owner Used the software for: 6-12 months ### "Sadly, You will Need to Look Elsewhere..." November 20, 2017 1.0 good marketing material Pros I loved the user friendly app platform. I liked that I was able to get a hold of someone overtime I called. Cons I signed up with AppInstitute in July of 2017. I read the reviews at that time which were all from 2016 and nothing less than a 5 star rating... so, I went ahead and purchased the annual white label package ($1400). Everything was good. Good communication, they set up my account and platform, EVERYTHING was awesome. Fast forward two months (length it took me to build the app). I submitted my app for publishing on September 1st. 1 week later, they sent me an email saying that they are no longer publishing to Apple Store or Google Play, but instead they are now doing PWA's (Progressive Web Apps) which will be available at the end of September. So, they switched their business model and clients are supposed to be okay with that? Anyways, I waited to try out the PWA. Everything was good, until a link to buying gift certificates didn't work. It took them THREE weeks, THREE WEEKS to fix the link! Needless to say, I lost my very first app client because I wasn't able to perform. I asked for a refund multiple times. They refused to give even a partial refund for the months I haven't used. I strongly advise you NOT to sign up with this company no matter how good it looks. For under $100 I was able to get an awesome performing app published on Apple and google through Fiverr. Review Source VR Verified Reviewer Director Marketing and Advertising Used the software for: 2+ years ### "Excellent Service" September 3, 2018 5.0 I've been using the Appinstitute Appbuilder for some years now and find the system easy to use and they have an excellent, fast responding team. Pros The ease of use and responsiveness of the system Cons The preview can be a little restrictive, but it's no great worry. Review Source SO Sara O. Secretary Accounting Used the software for: 2+ years ### "Works amazingly" April 6, 2019 5.0 Pros We got our app built on this software and it works amazingly, i can make changes whenever i need without a line of code! Cons Can't find any fault with the software, it works so good Review Source Andrew F. Designer Used the software for: 2+ years ### "Too expensive, never updates your app to latest phones or software." June 27, 2018 1.0 None. Pros There isn't much to like. The software is out of date, the features are stale, the customer service is terrible, and they never update the app framework to be compatible with the latest devices. You could definitely spend more per month somewhere else and get a better value. Cons It was overall terrible using AppInstitute. This company purchased a company that I previously used to build an app for our company. This new company totally neutered development and has charged the same bloated price for the past three years without any updates or new features. Totally not worth your money and I would advise you look elsewhere for a cookie-cutter app developer. There are many cheaper developers who offer better features. Review Source JR Jessica R. Winemaker Wine and Spirits Used the software for: 2+ years ### "Lame customer service " November 13, 2019 2.0 It’s constantly out of date. The owners have to update it and they don’t. No mobility function for responding to customers. Pros Easy to use. No experience necessary. It seemed easy and streamlined. Cons The app is constantly out of date with Apple and Google Play. The owners took 4 mo this time to update the app in the stores after sending multiple emails to them.... I’ve lost ALOT of business. I’ve had this app for 2 years and won’t be signing for a third. Also, for being “mobile,” there is no option to get into the app while mobile. Everything done must be through a desktop. You can not respond to customers while mobile. Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing AppInstitute It seemed more effective and secure. Review Source YL Yosef L. App Developer Computer Software Used the software for: 2+ years ### "Top Stuff" April 6, 2019 5.0 Pros Used this app for a few years now and we are really happy with it. It has a whole range of features and doesn't look like a template based app builder. Cons I am yet to find something i don't like about this software Review Source VR Verified Reviewer CEO/Developer Computer Software Used the software for: Less than 6 months ### "AppInstitute Review" August 12, 2018 1.0 They made huge mistakes launching apps in the App Store, over charged, and then when I cancelled my account they suddenly charged my cc. Pros Nothing! Don’t use them the platform is really slow. Cons Super slow and cannot do in app purchase Review Source Carl M. Owner Information Technology and Services Used the software for: Less than 6 months ### "An Honest Opinion" September 3, 2018 5.0 Pros Its white label feature and loads of templates. Cons Its limited payment gate way support - specialy for South Africa Review Source MB Michael B. Director Marketing and Advertising Used the software for: 1-2 years ### "Brilliant " November 24, 2018 5.0 Businesses are easily communicated with their customers with their push notification service, easy to use loyalty programs and the app builder is easy to use. No technical experience is required. Businesses love it and so do their customers getting updated information at their finger tips. Pros It benefits my customers businesses. My customers love their apps. Cons Like anything, it's technology and always things can get better. Maybe you can choose the tiered group in editor to not all show and have a plus sign to show them all. Review Source AS Alex S. Events, Marketing and Media Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Don’t use them! Poor customer service " June 6, 2019 1.0 The product is good, easy to setup. The submission process could be a more informative prior to purchasing. The interface doesn’t show you if you have multiple accounts and if it does it’s hidden. This can cause major headaches and anger after you realize you have the app under the wrong email address, purchased a plan etc. BEWARE this company won’t be nice about transferring your PAID plan to the email you need it to go under!!! They make you purchase a whole NEW one. Pros Functionality until you have to publish the app Cons The Apple submission process can be cumbersome if you aren’t on a Mac. The customer service department is very cut throat if you make a billing mistake. Review Source CP Craig P. MD Marketing and Advertising Used the software for: 1-2 years ### "Great Apps, Loads of Functionality! " September 3, 2018 5.0 Pros Easy to use, lots of capabilities such as loyalty, geo based push, coupons. Very realiable software. Cons There isnt many issues to complain about. AI have been extremely helpful. Review Source JA Jason A. Sales Director Marketing and Advertising Used the software for: 6-12 months ### "Links" October 9, 2018 4.0 Pros It is a great and easy way of having a app. Cons The only thing is that there is no way of adding a phone number or web link so people can press it to take them straight there. Review Source PR Philip R. Data Encoder Design Used the software for: Less than 6 months ### "Pretty amazing appbuilder" December 21, 2017 5.0 Lets me learn a lot about making an app Pros There are many app builders nowadays and this one for me is clearly the best among the rest. I also like the great and responsive support from this company. They are very knowledgeable and courteous. They are also quick to respond which is fantastic especially that I am still new at this app building. Giving them 5 stars is simply isn't enough with how great the company is and for their app builder. Thanks for this awesome app builder guys! Review Source EP Eliza P. Founder Used the software for: ### "Awesome support and the app builder was so easy to use. " March 24, 2016 5.0 The app builder was so easy to use. I used one of their templates and customised to suit my own needs. The support team were always on hand and answered my queries within a few minutes through the online chat support feature. Really love the additional services like the push messaging feature and CRM. I can interact with my app users with forms, receive chat messages and send push notifications whenever I add a new feature to my app. Highly recommend this company, they have been invaluable to my business. My App has now had over 30K downloads and I'm even making some revenue from mobile ads. Review Source Response from AppInstitute March 24, 2016 Hey Eliza, Thanks so much for your review! :) Team AppInstitute AT Angela T. Digital image processor Used the software for: Less than 6 months ### "This is an easy to use app for beginners" December 11, 2017 5.0 Pros This is an easy to use app for beginners and best part of this you don't need to have core knowledge about coding. The support is the best. Matt from support was able to guide me in building my very first app! Cons I don't find any problems with the app so far. To be honest I really can't find any problems in using this app. Review Source VR Verified Reviewer Growth Hacker Used the software for: ### "Do not use, company doesn't respond to unauthorized charges after 1 year of charges in 1 day" November 15, 2017 1.0 Cons Do not use company, clear billing information is not given. The company will bill you for one year after free trial and then the will charge you 12 months and not respond to comments regarding the over 1 dozen charges on my paypal.com account DO NOT USE SCAM COMPANY LEAVE YOUTUBE AND GOTO GOOGLE AND CHEcKOUT REVIEWS. Review Source BT Ben T. Hospitality Used the software for: 6-12 months ### "Bad Customer Service" July 22, 2016 2.0 It's a cool idea, but unfortunately the GUI is clunky and doesn't produce a high-quality application. Also, when cancelling with 30 days notice they still charged me an extra month and refuse to refund. Review Source MJ Mark J. Owner Used the software for: Less than 6 months ### "Very Impressed" July 5, 2018 5.0 Pros I am moving from another reseller platform and I already am impressed with AI! Customer support is amazing Cons I have no issues at this time! I am a new user but so far, I am impressed with the ease of the platform and quick response of the support team! Two very important things for us resellers! Review Source PT Perry T. President & CMO Financial Services Used the software for: Less than 6 months ### "Great Softward, Tremendous Parter, Spectacular Service" August 28, 2018 5.0 We have found the team at App Institute to be most supportive and helpful with every question and need. The software itself is a great value, and the service is even better. Pros The software is easy to use, flexible, and broad in it use. Cons Hard to pin point a negative. I think it meets every expectation! Review Source DKB Dj Kingfishazz B. Used the software for: I used a free trial ### "null" December 25, 2018 5.0 Review Source FB Fredis B. presindet Used the software for: Less than 6 months ### "This company is very bad " August 3, 2017 1.0 Cons This company is very bad it charges the customers and they do not give the product that promise I pay money and I have not received anything from them Review Source SS Sharon S. Support specialist Used the software for: Less than 6 months ### "An excellent appbuilder" December 19, 2017 5.0 Pros This app builder is what I have been looking for! I have found other app builders to be difficult to understand and not really user-friendly. But this one is different. I find this one a whole lot better and thankfully its easy to use as well. The apps made using this app builder are of great quality and the send push notification feature is great! I am really loving this app builder and also, I give plus points to their support team. Always quick to respond to answer my questions. Review Source JH Jenn H. associate artist Cosmetics Used the software for: Less than 6 months ### "This company is a scam. Apps are useless and customer service is by email only. BUYER BEWARE" October 17, 2017 1.0 I can't tell you anything I like because I don't understand how it can be considered an app. They took random pieces of information from my company's website and Facebook and threw together something that doesn't work at all for my clients. Why have an app if clients have to call you? Cons They over promise and under deliver. This company purchased my old app company, APPSME, and said my app would be the same. It's not and its a very bad version of a miniature website. Self-editing features are confusing at best. They ripped me off and won't refund. Review Source Similar Products Featured