Premier Group

SmarterCommerce Ecommerce


4 / 5
8 reviews

Who Uses This Software?

Oracle JD Edwards Customers, Small and Medium Businesses


Average Ratings

8 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Premier Group
  • www.smartercommerce.net
  • Founded 1993
  • United States

About SmarterCommerce Ecommerce

SmarterCommerce provides a complete JD Edwards Ecommerce web store and mobile commerce platform to deliver the ideal solution for all your organizations B2B customer portal and B2C sales needs. Our solutions offer the most comprehensive JDE ecommerce web store integration in the marketplace and work with the Sitefinity Content Management System (CMS), enabling your organization to seamlessly control your entire online presence through one platform.


SmarterCommerce Ecommerce Features

  • CRM
  • Data Security
  • Email Marketing
  • Inventory Management
  • Kitting
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Store Management
  • Promotions Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Templates

SmarterCommerce Ecommerce Reviews Recently Reviewed!


Solid Product developed by a Solid Team

Jun 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy to implement, cost effective, user friendly and we have great Customer Service.

Cons: Occasional upgrades are cumbersome and have caused minimal disruption

Overall: We implemented and launched this product in 2002. Probably one of their original accounts. It was up and running in days and has been relatively smooth sailing ever since.

A great tool with great knowledge behind it

Jul 03, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The integration into our JD Edwards system is extremely valuable

Cons: Out-of-the-box manageability is somewhat limited.

Overall: Have used SmarterCommerce for the 7 years I've been in my current role. I've never had an issue that wasn't rapidly solved or a question that wasn't answered. The product has been reliable, stable, and useful. I'm a one-man-show when it come to administering the system and it's been manageable for me.

We've used Smarter Commerce sine 2002 with great results.

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use with our JD Edwards ERP. Credit card processing implementation is a breeze. Support has been great.

Cons: Can't really think of anything. We've had such great Customer Service and the knowledge base of Premier has allowed us to get the knowledge transfer to operate relatively independently.

Overall: Its quick and easy

SmarterCommerce General Review

Jun 24, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great capabilities and functionality. Scalable. Fully integrated with JD Edwards. Reliable tool.

Cons: The transportation module is not quite robust

Overall: - We were able to offer our products online directly from our JDE catalog and use internal price rules using Advanced Pricing module from our ERP system

- Dynamic and up-to-date information and images exposed to external potential customers

- Automated A/R integration for credit card transactions

Modern, flexible, time and money saving solution

Jun 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This solution offers flexibility of design and use of modern software and widgets while integrating tightly to JDE and following all the rules and parameters of JDE. Unlimited options for design, hands off integration to PCI compliant credit card solution all following the flow and business rules already established in JDE. The solution is perfect.

Cons: New features and improved performance are being introduced regularly which is great but requires regular upgrades to take advantage of these new options.

Overall: Our partnership with SmarterCommerce has been great. They are knowledgeable and have a solid product. We try to drive users to our website to order and this saves us phone and order entry time which in turn means we don't have to hire more people. The solution has kept pace with our business growth and we look forward to a long partnership with them.

Capterra loader

Works fairly well overall, challenges with functionality and a few user integration issues

Jun 28, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Integrates with JDE; the team has been able to adapt to learning the system fairly easily. The auto upload features work well due to the large size of our product portfolio.

Cons: Some basic features are unavailable: customer can add items to their cart that are OOS (would like to restrict customers from being able to add items that are OOS); when searching through a catalog, a user will often hit the back button and the system takes them back to page 1 (vs. previous page); we have had numerous issues with customer orders being hung up or not processing that have taken a while to resolve.

Overall: Having full integration with JDE.

Not a great system for our needs

Jun 24, 2019
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Some areas of their management console are easy to set up.

Cons: Service team does not provide great support. Also, many of the basic features you would expect from an e-commerce platform are only available in upgraded packages.

Ok platform, not great-better for simplified product portfolios

Dec 19, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The set-up process can be simplified through bulk uploading product content.

Cons: The customer support team does not often troubleshoot problems effectively, causing prolonged customer issues.