# Ideagen EHS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ideagen EHS the right EHS Management solution for you? Explore 67 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150020/EHS-Management/reviews --- Ideagen EHS 4.5 (67) [View alternatives](https://www.capterra.com/p/150020/Ideagen-EHS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ideagen EHS Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews RW Renee W Safety and complianceBuilding Materials, 501 - 1,000 employeesUsed the software for: Less than 6 months. “We have found that with this software, employees are recording a lot more non-injury incidents than they have in the past.“ December 13, 2024 PP Peter P GMConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “After engaging with their team, we were left frustrated by poor communication, a lack of accountability, and zero interest in customer feedback. Despite multiple attempts to resolve our concerns, our requests were continuously passed between different team members, each providing the same dismissive response while hiding behind contractual terms.“ March 2, 2025 RW Renee W Safety and complianceBuilding Materials, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The feedback we've received from our employees about switching to EHS has overall been positive.“ December 13, 2024 PP Peter P GMConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “I strongly advise others to be cautious before committing to this platform, as our experience has shown a complete lack of support and accountability from Lucidity costing our company $25K with no beneficial return.“ March 2, 2025 Darvin R Associate Director - Regional HSEQConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “Good HSSE Management system which provides total transparency in managing contractor with actions and e-Learning module“ March 8, 2023 ML Marcia L WHS AdvisorGovernment Administration, 51 - 200 employeesUsed the software for: More than 2 years. “There isn't much that I don't like, Though the risk management module is not intuitive and doesnt flow the way traditional static organisations would use it. “ January 22, 2025 BS Brad S TL small tools & equipmentUtilities, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Overall, the program is a good program however as a business we need the program its features at a faster rate to allow for the different growth requirements of our business.“ March 7, 2023 PP Peter P GMConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “At no point did anyone take the time to genuinely understand what went wrong or show any willingness to improve their process.“ March 2, 2025 ## Showing most helpful reviews Showing 1-25 of 67 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ian B. Dierctor Aviation & Aerospace Used the software for: 2+ years ### "Finally, a system that delivers at a wonderfully affordable price" August 22, 2021 5.0 A simply outstanding product and so cost-effective for the functionality it provides. Not really surprising to see the list of companies it has been implemented in. Pros It truly delivers a range of services and features and a wonderfully affordable price. The implementation is simple; the features provide incredible flexibility to configure the system to deliver what I need. I cannot speak highly enough of the product and support. I have now implemented it in 4 different businesses because it is so flexible and cost-effective. Cons The system really has little not to like. The key is to think strategically to decide the data hierarchies to limit changes once the system is implemented. Alternatives considered [myosh Safety Management Software](https://www.capterra.com/p/138049/myosh-Safety-Management-Software/) Reason for choosing Ideagen EHS Cost, flexibility, functionality Review Source ML Marcia L. WHS Advisor Government Administration Used the software for: 2+ years ### "Good value for money." January 22, 2025 5.0 I have nothing but good things to say about Ideagen Lucidity. From their Customer service, which is friendly and efficient, to the system itself. Pros Intuitive, simple to use and cost effective Cons There isn't much that I don't like, Though the risk management module is not intuitive and doesnt flow the way traditional static organisations would use it. It appears to be more focussed on a transitional environment such as construction or project based activities. Also I would suggest a review of the workflow for managing incidents could be better. Alternatives considered [Integrum](https://www.capterra.com/p/249937/integrum/)[HSI Donesafe](https://www.capterra.com/p/141558/DoneSafe/)[Benchmark Gensuite EHS](https://www.capterra.com/p/150242/Gensuite/)[WHS Monitor](https://www.capterra.com/p/175260/WHS-Monitor/)[Cority](https://www.capterra.com/p/102848/EHS-Management-Software/) Reason for choosing Ideagen EHS They aligned the closest to our selection criteria (using essential and desirable criteria) Review Source Response from Ideagen February 12, 2025 Hi Marcia, Thanks for leaving us a review here on Capterra. We like hearing that you find Ideagen Lucidity easy to use, intuitive and value for money. Thanks for your input on the risk management module and the incident management workflow. We strive to ensure all our users have a positive experience when using the platform so we will keep your feedback in mind when considering future product updates. We appreciate you taking the time to leave us a review! PP Peter P. GM Construction Used the software for: 6-12 months ### "Disappointed " March 2, 2025 1.0 Our experience with Lucidity Software has been extremely disappointing. After engaging with their team, we were left frustrated by poor communication, a lack of accountability, and zero interest in customer feedback. Despite multiple attempts to resolve our concerns, our requests were continuously passed between different team members, each providing the same dismissive response while hiding behind contractual terms. At no point did anyone take the time to genuinely understand what went wrong or show any willingness to improve their process. What’s most frustrating is that their sales team made commitments that were not honoured, leaving us with unusable software and no resolution. Rather than engaging in meaningful dialogue, Lucidity simply deflected responsibility, making it clear they value contracts over customer satisfaction. I strongly advise others to be cautious before committing to this platform, as our experience has shown a complete lack of support and accountability from Lucidity costing our company $25K with no beneficial return. Pros Didn't get opportunity to utilise software. Cons Poor Customer Service. Onboarding Software. Alternatives considered [HammerTech](https://www.capterra.com/p/186670/HammerTech/) Reason for choosing Ideagen EHS Sold a dream by the Sales team that did not eventuate Review Source RW Renee W. Safety and compliance Building Materials Used the software for: Less than 6 months ### "Safety safety safety.. Incident reports made easy!" December 13, 2024 5.0 Our business is one of the most dangerous ones in the industry. We make windows & doors & as you can imagine, that involves a lot of broken glass which can cause serious injuries. We've finally found the software that works across the board for everyone from the hourly worker to the project managers. EHS is faster, easier & much more efficient for documenting incidents than the other software we've implemented in the past. They thought of all the important questions to ask in order to collect the critical details to reduce the risk of future accidents from occurring. This software utilizes an exact footprint of our building so employees are able to document exactly where the incident occurred. The best part of this software is that if someone recognizes something that could potentially be an issue in the future, they can simply report it in EHS, without the hassle of trying to track down someone from maintenance or the safety team . We are provided with immediate updates of what we call "hotspots," so they can be addressed right away. We have found that with this software, employees are recording a lot more non-injury incidents than they have in the past. The feedback we've received from our employees about switching to EHS has overall been positive. There's an option to report a non-injury incident, which was not available with our previous software. Our safety team wants every bit of information they can get in order to properly implement risk management & this software makes that happen. Our company has already seen a decline in incidents by making the necessary changes to prevent them ahead of time. EHS hasn't missed a thing & I don't imagine we'll be changing to a different program ever again. Pros After utilizing this software multiple times while on-site today, I wanted to leave a review. Consumers tend to leave reviews when a product dissapoints them & EHS has done nothing but impress me, the more that I utilize it! The dashboard is what's truly sold me on this software! It's updated in real time, so there's no waiting around for a list or an email to provide to our safety team about things that need addressed. Nobody has to run around trying to find someone or get the information relayed second hand. Cons I had to figure out how to re-size my photos because I sometimes get an error stating the file is too large. (When uploading to a report) Pictures of the injury or areas of concern such as a safety concern are important so luckily it was a simple fix to get my phone to take photos that aren't huge. Switched from [HSI](https://www.capterra.com/p/172814/HSI/) Faster & more effective software was presented to us & it had all the things we were looking for in a risk management & compliance program. Review Source TM Theresa M. Director Management Consulting Used the software for: 2+ years ### "A great product for those who're looking for more than just compliance management" March 2, 2023 5.0 I've loved using Lucidity, both in my own company and with my clients. Compared to some of the older compliance management options out there, it really is a breath of fresh air. Pros We Initially used Lucidity Software to maintain our Integrated Management System, however, it's now become an integral part of our business. Whilst the system is modular, there are many core features that are common across all modules, meaning our people quickly became familiar with the look and feel of each module. We use the App for all our site work, and it's literally a game changer. Cons Not a criticism of Lucidity itself, but working in the construction industry, there are still occasions where we come up against the "what's wrong with a paper form" attitude. Now that Lucidity has introduced the App though, we're hearing this less and less. Inform really makes it so easy to complete site "paperwork" online. Alternatives considered [HammerTech](https://www.capterra.com/p/186670/HammerTech/) Reason for choosing Ideagen EHS Lucidity ticked all the boxes and then some. Review Source CR Cooper R. EHS Specialist Warehousing Used the software for: 2+ years ### "ProcessMAP System Review – Positive Experience " March 4, 2021 4.0 My companies experience has been mostly positive while working with ProcessMAP. They provide us with a customer service manager that ensures we are taken care of accordingly and get all our questions answered in a timely manner. We have had a few quarterly business reviews now and the information that ProcessMAP presents allows us to know if we are moving the needle with EHS. Pros o User ability – ease of use o Mobile functionality – except for investigations o App Builder - Ability to customize apps that relate to our business Cons o ProcessMAP moving to a mobile platform but still is a mostly computer-based software with the exception of a few apps and app builder. o Reporting/Dynamic dashboards can be difficult to use if you have customized fields instead of out of the box solution. o Our users can not complete investigations on the mobile device – out in the place of incident. Reason for choosing Ideagen EHS We chose ProcessMAP for the mobile flexibility. The system allowed us to translate audits, and reporting of incidents (near miss, unsafe act and unsafe condition, injury/illness, vehicle) real time while onsite. The dynamic dashboard capabilities were a positive. We can utilize the dynamic dashboard KPI’s to ensure leadership to shop floor team members are aligned with progress and EHS. The level of support we receive for issues that arise. They have tiered approach to resolve issues in a timely manner based on priority assigned to the issue. Also, being a global company, we require translations to be easy and user friendly. ProcessMAP provides us with the easy ability to customize translations. Switched from [Pulpstream](https://www.capterra.com/p/164949/Pulpstream/) All of the key players on the Verdantix quadrant. Review Source PC Paul C. HSE Manager Industrial Automation Used the software for: 2+ years ### "Review" January 26, 2021 4.0 Awesome Pros Ease of use and customer support. The customer support meetings are essential for my company which is ever changing Cons Audit module - made great improvements but still not as user friendly as others. Reason for choosing Ideagen EHS Blueprinting for site as well as knowledge of knowing and utilizing other blueprints from other companies Review Source JB Jeff B. Sr. Safety Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Audit Software Review" March 9, 2021 4.0 Being more organized across our very large operating footprint with safety audit activities. Wanted a program which generates audit reports in real time as data was entered. Wanted to improve visibility and tracking of findings, open actions. Pros Real time information capture. Robust tracking and reporting, including the ability to generate customized report through Insight! The task calendar also has a variety of uses and is a great utility. Cons Surprised that "rolling up" or aggregating findings, actions across multiple layers of the organization was not an off-the-shelf feature, and custom reporting development was needed to augment the base program. Alternatives considered [Certainty Software](https://www.capterra.com/p/159891/Certainty/) Reason for choosing Ideagen EHS Our safety leader had vast prior experience using Process Map Audit Management Software (as well as other modules) at his prior workplaces. His strong recommendation of Process Map preceded a robust team review and we believed Process Map was a better fit, particularly when looking forward and contemplating the additional modules which could be added to the platform. This software supports this "growth". Review Source VK Vickie K. Corp. Admin Asst. and HSS Projects Furniture Used the software for: 1-2 years ### "Process Map Review" February 10, 2021 4.0 great Pros The ability to have all information on one system Cons Wish the feeds worked better or would be implemented quicker Alternatives considered [SyteLine](https://www.capterra.com/p/143792/SyteLine/) Reason for choosing Ideagen EHS Our VP has used it at his last employer and thought it was a good fit for us Switched from [Intelex Incident Management Software](https://www.capterra.com/p/129771/Safety-Incident-Reporting-Software/) Easy to put information into the system -- wasn't user friendly to be able to get information out and was difficult working with their customer service and the upgrades were constant Review Source Molly P. Risk Management Technical Support Analyst Construction Used the software for: 2+ years ### "Kodiak Review" June 15, 2023 4.0 Pros The streamlined the claims reporting process, OSHA 300 process and the BBS module. Cons Learning Management is difficult to use on the mobile app which creates difficulties in completing training for warehouse, drivers and yard workers. Reason for choosing Ideagen EHS It has all items wanted (claims reporting, learning management, document management, bbs) in one system. Review Source TF Tim F. Regional Safety Specialist Staffing and Recruiting Used the software for: 1-2 years ### "Great EHS Tool" February 12, 2021 5.0 Overall I have been extremely happy with ProcessMap software. We went from 100% paper reporting, investigating, and auditing to 100% digitized. The amount of actionable data that we have readily available is fantastic. It has also allowed us to better manage as we have easy visibility, automatic notification and automated reporting across all of our business units. Pros The software has a very clean user friendly feel. Developing training and subsequently bringing on all of our users was a fairly straightforward process because the tool is very intuitive. I also love the ease of customization. My support team at ProcessMap does a great job of thinking outside of the box to develop new and better ways for our business processes to become more efficient. Cons If the integration or customizations require code development then the lead time and time to project completion can be too long. Review Source PF Paula F. EHS Compliance Specialist Construction Used the software for: 2+ years ### "Comprehensive EHS Management" January 28, 2021 5.0 Pros The different modules can be purchased separately allowing 'build to suit' needs and budgets. It consolidates all EHS related information - safety and environmental incidents, sustainability metrics, industrial hygiene, auditing, compliance calendars, and task management - in one place! Powerful reporting tools available. Cons Sometimes had that "I wish I knew that earlier" feeling after implementation. Challenging to customize fields and have that carry through all areas of the system. Cognos tool requires a lot of training Reason for choosing Ideagen EHS Seamless integration across EHS areas, maturity of product Review Source TS Ty S. Instructor Utilities Used the software for: 2+ years ### "I am an end user. It is a nice software, however the implementation is not well thought of here" June 5, 2017 4.0 Pros I like the fact that one can tie objects or actions together or that they can be related. Cons It is not inherently obvious how to navigate thru item. I'd reccomned a pop up bubble when the cursor is over a certain item or button to help users navigate the system Review Source Response from Ideagen August 28, 2017 Thank you for the honest feedback. We're working on many improvements to the implementation at Talen, which will be live later this Fall. We'll make sure to include pop-up help text as well to any fields that should have it and are missing it -- that sort of thing is very easy to add. We've also made some recent platform upgrades that focus on usability, especially regarding the search screen. We would love your continued feedback on these and any other areas -- please feel free to use the Feedback option in the top right menu to send comments directly to us. Thank you for taking the time to comment! CL Claudette L. HU Section Head Security and Investigations Used the software for: 2+ years ### "DevonWay customer service is outstanding. The project teams always provide quick responses." December 11, 2017 4.0 Pros The reporting features have greatly enhanced over the years. The ability to export files into a variety of different formats is handy making it easier to include statistics into a number of different report files. Cons It is not compatible with BlackBerry Devices, if this software was compatible with blackberry devices, our station would be able to further utilize the products. Review Source Response from Ideagen December 12, 2017 Thanks for the wonderful compliment and it¿s great to hear you¿re taking advantage of the newly enhanced search and reporting features. You should also know that the newest versions of Blackberry do run the Android platform which we do support. We¿re look forward to helping CNL take advantage of mobile solutions when you¿re ready. MG Mayerlyn G. Administration and Accounts Manager Construction Used the software for: 6-12 months ### "Continuous Improvements" March 6, 2023 5.0 Support team try their best to address any enquiry Pros support by Mobile appHave forms, elearning and notifications in place Cons \-Multiple steps to get to one side-Does not record the forms or completed rom under the user or contractor profile - needs to move things around. -Need more features to clasify the forms completed for confidentiality purpose. Review Source JC John C. VP - Operational Performance Utilities Used the software for: 2+ years ### "Great Software bang for the Buck!" November 22, 2016 5.0 I have been using multiple DevonWay products for over eight years. The software is highly customizable and the DevonWay team is always willing to go the extra mile to make the experience right for you. They are focused on providing you the right tools to make your job simpler, and more efficient. They are also always looking at new technologies to make their software and tools cutting edge. Customer focus though, is what sets the DevonWay team apart. They are quick to respond to questions, address issues, or make adjustments to fit your needs. Review Source Response from Ideagen January 11, 2019 Delighting our customers even as we've grown has continued to be very important to us so thank you allowing us to be of service to the USA, John! ER Elizabeth R. Fleet Corrective Action Program Manager Utilities Used the software for: 2+ years ### "FENOC CAP Program Manager" January 9, 2019 5.0 Pros Ease of use and great and easy search and reporting features. The software ties all the CAP items together - Operating experience, Self-assessment, trending, KPIs, Observations, General Action Tracking, Rule Making, Aging Management, etc. Cons People module being in 3 areas - foundation person, Users and person Review Source Response from Ideagen January 11, 2019 FirstEnergy does such a great job managing its performance improvement programs to track issues, fine trends, and identify actionable insights. We appreciate being your technical partners to help you tell stories with your data! FÇ Ferhat Ç. Project Manager Machinery Used the software for: 6-12 months ### "Improves the quality and performance of our operations" November 19, 2022 5.0 Pros DevonWay offers a continious improvement in performance of our operations. Cons DevonWay needs to offer a better set of features for safety management. Review Source TB Tony B. Director Information Technology and Services Used the software for: 2+ years ### "Lucidity platform review" August 12, 2022 5.0 Excellent Pros Functionality and willingness to adapt and collaborate to improve the offering Cons Marketplace acceptance and engagement for its importance is still not where it should be. Reason for choosing Ideagen EHS Ticked all boxes required for clients Review Source Response from Ideagen August 18, 2022 Thanks for the review Tony! MG Mario G. Quality Analyst Oil & Energy Used the software for: Less than 6 months ### "ProcessMaps Review" February 12, 2021 4.0 Pros Ability to create a new template for capturing compliance measures. Cons Limitations on features for notifying users for compliance completion. Review Source MP Myles P. Issues Management Program Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Custom software for broad range of needs" October 25, 2016 5.0 I've been using DevonWay products since 2010 at two different employers. The product is clean and customizable. We use it for a broad range of needs including corrective actions, management observations, assessments and work management. The reporting allows for all of our users to get the information they need via emails or their dashboard. Additionally, we have it set up for employees who put items into the application to receive feedback on closure so they can know how their item was handled. The product is tailored to meet our business needs. Pros Ease of use / customization Cons Timeliness of new product enhancements Review Source AM Andrew M. Director Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "DevonWay - ActionWay" November 7, 2016 4.0 During an emergent recovery effort at the station DevonWay came in and provided outstanding personalized and professional service to deliver a software product in a very timely manner. Our solution was a priority for the DevonWay personnel and we were ultimately able to use this software solution to improve the station's performance. Pros Service was outstanding and the product was very easy to use. Review Source ZH Zachary H. EHS Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great System for tracking, but room for improvement" April 15, 2025 4.0 I enjoy it, and believe it to be a beneficial Safety Management System. With some improvement it could be one of the best systems. I have used KPA, and Velocity as well. Pros The ability to track a mass amount of data. Currently at my company we use it to add, evaluate and track leading and lagging indicators Cons There have been times when the program seems to lag, there also seems like the usability could be more friendly, it is easy to get lost in the weeds Review Source RF Richard F. Director EHS Chemicals Used the software for: 2+ years ### "5+ year and still happy " June 23, 2023 4.0 Pros Set up was a breeze, customization is available, the customer service organization is very responsive, we didn’t have to buy the entire package, it’s easy to add new modules as our programs mature. Cons Global regulatory specific applications can sometimes be an issue for recordkeeping and reporting. The languages that are available are not always 100% accurate. However, I’ve noticed in ProcessMAP is working on improvements and routinely corrects these concerns with upgrades and notifications from users. Reason for choosing Ideagen EHS Implementation, speed, price, user features. Review Source DM Daniel M. EHS&S Manager Medical Devices Used the software for: 2+ years ### "One Stop Shop" February 15, 2021 5.0 For our purposes we were looking for a system to centralize all of our Incident reporting and regulatory compliance needs. With ProcessMAP we were able to do just that. Having over 35 plus sites across the US it is nice to have one system that is shared across those locations. I can run and file 28 OSHA logs without the pain of going to multiple spreadsheets and databases to retrieve the information. The record keeping and corrective actions sections also allow us to meet and exceed our ISO standards and requirements. During audits it is often brought up how the systems organization and presentation highlight the investigation and corrections of incidents. Pros The software is set up on a module styled basis. This makes the system easier to access the correct locations for different types of users. The permission settings allow the administrator to turn on or off elements easily and quickly. After some initial training the system is easy to navigate, and user friendly for basic users (ie..line level leadership, managers). Having a platform which allows for customization of dashboards is also a plus in terms of communications and transparency. It has decreased our duplicate and redundant reports dramatically throughout the past couple of years. Cons As with any system, there are drawbacks to what can be performed. Some of the users would like to see additional information broken out by more site specific information. This is something which would require a lot of effort to change and there is would not be enough business justification to do so. Additional feedback heard is that the system can get confusing and cumbersome for persons not utilizing it often. The user will forget where the location or process would be for data entry or reporting. This is off set with the interactive help feature but that sometimes is also left behind. Reason for choosing Ideagen EHS The team at ProcessMap was really the deciding factor. They went above and beyond to make sure we felt comfortable with the system. During the entire time we have partnered together I have not had an issue with the support nor dedication of the team there. Review Source Similar Products Featured