# Ideagen EHS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Ideagen EHS the right EHS Management solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150020/Ideagen-EHS/reviews --- Ideagen EHS 4.4 (68) [View alternatives](https://www.capterra.com/p/150020/Ideagen-EHS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Ideagen EHS Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews Lily H Systems ManagerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “It is generally user-friendly for end users, with a relatively intuitive interface for day-to-day use.“ April 23, 2026 Lily H Systems ManagerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “The suggested workaround of creating new versions to test changes is not practical in a controlled environment, as it disrupts internal reporting, impacts data continuity, and complicates the investigation of historical records.“ April 23, 2026 RW Renee W Safety and complianceBuilding Materials, 501 - 1,000 employeesUsed the software for: Less than 6 months. “We have found that with this software, employees are recording a lot more non-injury incidents than they have in the past.“ December 13, 2024 Lily H Systems ManagerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “In addition, basic configuration tasks such as bulk editing fields, rearranging table columns, or converting field types require unnecessary rework, making the build process inefficient and time-consuming.“ April 23, 2026 RW Renee W Safety and complianceBuilding Materials, 501 - 1,000 employeesUsed the software for: Less than 6 months. “The feedback we've received from our employees about switching to EHS has overall been positive.“ December 13, 2024 Lily H Systems ManagerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “These issues collectively make it difficult to build structured, user-friendly forms at scale, and increase the likelihood of inconsistencies across projects.“ April 23, 2026 Darvin R Associate Director - Regional HSEQConstruction, 501 - 1,000 employeesUsed the software for: More than 2 years. “Good HSSE Management system which provides total transparency in managing contractor with actions and e-Learning module“ March 8, 2023 Lily H Systems ManagerConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “Administrative inefficiencies are further compounded by poor duplication behaviour, lack of formatting options, and rigid field settings.“ April 23, 2026 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ian B. Dierctor Aviation & Aerospace Used the software for: 2+ years ### "Finally, a system that delivers at a wonderfully affordable price" August 22, 2021 5.0 A simply outstanding product and so cost-effective for the functionality it provides. Not really surprising to see the list of companies it has been implemented in. Pros It truly delivers a range of services and features and a wonderfully affordable price. The implementation is simple; the features provide incredible flexibility to configure the system to deliver what I need. I cannot speak highly enough of the product and support. I have now implemented it in 4 different businesses because it is so flexible and cost-effective. Cons The system really has little not to like. The key is to think strategically to decide the data hierarchies to limit changes once the system is implemented. Alternatives considered [myosh Safety Management Software](https://www.capterra.com/p/138049/myosh-Safety-Management-Software/) Reason for choosing Ideagen EHS Cost, flexibility, functionality Review Source ML Marcia L. WHS Advisor Government Administration Used the software for: 2+ years ### "Good value for money." January 22, 2025 5.0 I have nothing but good things to say about Ideagen Lucidity. From their Customer service, which is friendly and efficient, to the system itself. Pros Intuitive, simple to use and cost effective Cons There isn't much that I don't like, Though the risk management module is not intuitive and doesnt flow the way traditional static organisations would use it. It appears to be more focussed on a transitional environment such as construction or project based activities. Also I would suggest a review of the workflow for managing incidents could be better. Alternatives considered [Integrum](https://www.capterra.com/p/249937/integrum/)[HSI Donesafe](https://www.capterra.com/p/141558/DoneSafe/)[Benchmark Gensuite EHS](https://www.capterra.com/p/150242/Gensuite/)[WHS Monitor](https://www.capterra.com/p/175260/WHS-Monitor/)[Cority](https://www.capterra.com/p/102848/EHS-Management-Software/) Reason for choosing Ideagen EHS They aligned the closest to our selection criteria (using essential and desirable criteria) Review Source Response from Ideagen February 12, 2025 Hi Marcia, Thanks for leaving us a review here on Capterra. We like hearing that you find Ideagen Lucidity easy to use, intuitive and value for money. Thanks for your input on the risk management module and the incident management workflow. We strive to ensure all our users have a positive experience when using the platform so we will keep your feedback in mind when considering future product updates. We appreciate you taking the time to leave us a review! VR Verified Reviewer Systems Manager Construction Used the software for: 2+ years ### "Functional Limitations, Poor Governance, and Administrative Inefficiencies" April 23, 2026 2.0 Not positive. They do not take feedback onboard or feature requests. They have no clear road-map of what is being worked on. In the past two years they have allocated time (and money) to introducing 2 new versions both of which were face-lifts only. Pros The platform offers reasonable value for money compared to other products on the market. It is generally user-friendly for end users, with a relatively intuitive interface for day-to-day use. However, this ease of use does not extend to set-up and administration, which are more complex and less intuitive. From a governance perspective, document control is weak, and the overall structure of the platform appears poorly planned and organised. This creates challenges in maintaining consistency, traceability, and confidence in the integrity of records over time. Cons We predominantly rely on the InForm and Incident modules, as limitations in the other modules reduce their practicality and tend to complicate, rather than support, our processes. My experience with the InForm and Incident modules has been consistently frustrating. A key issue is the inability to properly preview forms that include conditional logic. Conditional fields do not display in preview mode, meaning administrators are forced to publish forms to validate them. This is not just inconvenient, it introduces real risk, as errors are only identified once the form is live. The suggested workaround of creating new versions to test changes is not practical in a controlled environment, as it disrupts internal reporting, impacts data continuity, and complicates the investigation of historical records. In addition, basic configuration tasks such as bulk editing fields, rearranging table columns, or converting field types require unnecessary rework, making the build process inefficient and time-consuming. The platform also falls short in terms of usability and flexibility when managing more complex forms. There is limited control over layout and structure, such as the inability to easily rearrange sections, minimise them, or apply conditional logic at a section level. Simple improvements, like consistent default radio button configurations or clearer visual distinction between sections, are missing. Administrative inefficiencies are further compounded by poor duplication behaviour, lack of formatting options, and rigid field settings. These issues collectively make it difficult to build structured, user-friendly forms at scale, and increase the likelihood of inconsistencies across projects. From a governance and systems perspective, the most significant concern is the lack of robust document control. There is no visibility over revision history, including who made changes, when they were made, or what was updated. There is also no ability to undo changes. This creates a major gap in traceability and accountability, particularly in environments where compliance and auditability are critical. Broader system issues, such as glitches between mobile and web submissions, poor integration between actions and parent records, limitations in role configuration, and inefficient file upload processes, further reduce confidence in the platform. While it may appear cost-effective at face value, the operational inefficiencies, compliance risks, and administrative burden significantly outweigh any initial savings. Review Source RW Renee W. Safety and compliance Building Materials Used the software for: Less than 6 months ### "Safety safety safety.. Incident reports made easy!" December 13, 2024 5.0 Our business is one of the most dangerous ones in the industry. We make windows & doors & as you can imagine, that involves a lot of broken glass which can cause serious injuries. We've finally found the software that works across the board for everyone from the hourly worker to the project managers. EHS is faster, easier & much more efficient for documenting incidents than the other software we've implemented in the past. They thought of all the important questions to ask in order to collect the critical details to reduce the risk of future accidents from occurring. This software utilizes an exact footprint of our building so employees are able to document exactly where the incident occurred. The best part of this software is that if someone recognizes something that could potentially be an issue in the future, they can simply report it in EHS, without the hassle of trying to track down someone from maintenance or the safety team . We are provided with immediate updates of what we call "hotspots," so they can be addressed right away. We have found that with this software, employees are recording a lot more non-injury incidents than they have in the past. The feedback we've received from our employees about switching to EHS has overall been positive. There's an option to report a non-injury incident, which was not available with our previous software. Our safety team wants every bit of information they can get in order to properly implement risk management & this software makes that happen. Our company has already seen a decline in incidents by making the necessary changes to prevent them ahead of time. EHS hasn't missed a thing & I don't imagine we'll be changing to a different program ever again. Pros After utilizing this software multiple times while on-site today, I wanted to leave a review. Consumers tend to leave reviews when a product dissapoints them & EHS has done nothing but impress me, the more that I utilize it! The dashboard is what's truly sold me on this software! It's updated in real time, so there's no waiting around for a list or an email to provide to our safety team about things that need addressed. Nobody has to run around trying to find someone or get the information relayed second hand. Cons I had to figure out how to re-size my photos because I sometimes get an error stating the file is too large. (When uploading to a report) Pictures of the injury or areas of concern such as a safety concern are important so luckily it was a simple fix to get my phone to take photos that aren't huge. Switched from [HSI](https://www.capterra.com/p/172814/HSI/) Faster & more effective software was presented to us & it had all the things we were looking for in a risk management & compliance program. Review Source TM Theresa M. Director Management Consulting Used the software for: 2+ years ### "A great product for those who're looking for more than just compliance management" March 2, 2023 5.0 I've loved using Lucidity, both in my own company and with my clients. Compared to some of the older compliance management options out there, it really is a breath of fresh air. Pros We Initially used Lucidity Software to maintain our Integrated Management System, however, it's now become an integral part of our business. Whilst the system is modular, there are many core features that are common across all modules, meaning our people quickly became familiar with the look and feel of each module. We use the App for all our site work, and it's literally a game changer. Cons Not a criticism of Lucidity itself, but working in the construction industry, there are still occasions where we come up against the "what's wrong with a paper form" attitude. Now that Lucidity has introduced the App though, we're hearing this less and less. Inform really makes it so easy to complete site "paperwork" online. Alternatives considered [HammerTech](https://www.capterra.com/p/186670/HammerTech/) Reason for choosing Ideagen EHS Lucidity ticked all the boxes and then some. Review Source PP Peter P. GM Construction Used the software for: 6-12 months ### "Disappointed " March 2, 2025 1.0 Our experience with Lucidity Software has been extremely disappointing. After engaging with their team, we were left frustrated by poor communication, a lack of accountability, and zero interest in customer feedback. Despite multiple attempts to resolve our concerns, our requests were continuously passed between different team members, each providing the same dismissive response while hiding behind contractual terms. At no point did anyone take the time to genuinely understand what went wrong or show any willingness to improve their process. What’s most frustrating is that their sales team made commitments that were not honoured, leaving us with unusable software and no resolution. Rather than engaging in meaningful dialogue, Lucidity simply deflected responsibility, making it clear they value contracts over customer satisfaction. I strongly advise others to be cautious before committing to this platform, as our experience has shown a complete lack of support and accountability from Lucidity costing our company $25K with no beneficial return. Pros Didn't get opportunity to utilise software. Cons Poor Customer Service. Onboarding Software. Alternatives considered [HammerTech](https://www.capterra.com/p/186670/HammerTech/) Reason for choosing Ideagen EHS Sold a dream by the Sales team that did not eventuate Review Source CR Cooper R. EHS Specialist Warehousing Used the software for: 2+ years ### "ProcessMAP System Review – Positive Experience " March 4, 2021 4.0 My companies experience has been mostly positive while working with ProcessMAP. They provide us with a customer service manager that ensures we are taken care of accordingly and get all our questions answered in a timely manner. We have had a few quarterly business reviews now and the information that ProcessMAP presents allows us to know if we are moving the needle with EHS. Pros o User ability – ease of use o Mobile functionality – except for investigations o App Builder - Ability to customize apps that relate to our business Cons o ProcessMAP moving to a mobile platform but still is a mostly computer-based software with the exception of a few apps and app builder. o Reporting/Dynamic dashboards can be difficult to use if you have customized fields instead of out of the box solution. o Our users can not complete investigations on the mobile device – out in the place of incident. Reason for choosing Ideagen EHS We chose ProcessMAP for the mobile flexibility. The system allowed us to translate audits, and reporting of incidents (near miss, unsafe act and unsafe condition, injury/illness, vehicle) real time while onsite. The dynamic dashboard capabilities were a positive. We can utilize the dynamic dashboard KPI’s to ensure leadership to shop floor team members are aligned with progress and EHS. The level of support we receive for issues that arise. They have tiered approach to resolve issues in a timely manner based on priority assigned to the issue. Also, being a global company, we require translations to be easy and user friendly. ProcessMAP provides us with the easy ability to customize translations. Switched from [Pulpstream](https://www.capterra.com/p/164949/Pulpstream/) All of the key players on the Verdantix quadrant. Review Source PC Paul C. HSE Manager Industrial Automation Used the software for: 2+ years ### "Review" January 26, 2021 4.0 Awesome Pros Ease of use and customer support. The customer support meetings are essential for my company which is ever changing Cons Audit module - made great improvements but still not as user friendly as others. Reason for choosing Ideagen EHS Blueprinting for site as well as knowledge of knowing and utilizing other blueprints from other companies Review Source JB Jeff B. Sr. Safety Director Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Audit Software Review" March 9, 2021 4.0 Being more organized across our very large operating footprint with safety audit activities. Wanted a program which generates audit reports in real time as data was entered. Wanted to improve visibility and tracking of findings, open actions. Pros Real time information capture. Robust tracking and reporting, including the ability to generate customized report through Insight! The task calendar also has a variety of uses and is a great utility. Cons Surprised that "rolling up" or aggregating findings, actions across multiple layers of the organization was not an off-the-shelf feature, and custom reporting development was needed to augment the base program. Alternatives considered [Certainty Software](https://www.capterra.com/p/159891/Certainty/) Reason for choosing Ideagen EHS Our safety leader had vast prior experience using Process Map Audit Management Software (as well as other modules) at his prior workplaces. His strong recommendation of Process Map preceded a robust team review and we believed Process Map was a better fit, particularly when looking forward and contemplating the additional modules which could be added to the platform. This software supports this "growth". Review Source Molly P. Risk Management Technical Support Analyst Construction Used the software for: 2+ years ### "Kodiak Review" June 15, 2023 4.0 Pros The streamlined the claims reporting process, OSHA 300 process and the BBS module. Cons Learning Management is difficult to use on the mobile app which creates difficulties in completing training for warehouse, drivers and yard workers. Reason for choosing Ideagen EHS It has all items wanted (claims reporting, learning management, document management, bbs) in one system. Review Source RO Russ O. EHS Professional Food Production Used the software for: 2+ years ### "Process EHS Management Review" February 19, 2021 4.0 It is a good program and has advantages over other similar tools and disadvantages compared to others. Pros I like the ability for the app features on it unfortunately since we only grant limited use of phones on the floor, it makes this feature limited. Cons The Document Control is not as intuitive as I would like. I get complaints from users who try to select a document to open but get the edit field because the icon to open the document is on the right. It would be nice if the icon to open the document could be the first thing they see after the title. Reason for choosing Ideagen EHS Do Not Know Review Source SG Suzanne G. Sr. Safety Analyst Utilities Used the software for: 2+ years ### "Powerful, but not always user friendly - improving, though" September 7, 2017 4.0 Trending and tracking functions are excellent. Pros Once you learn how to use DevonWay, it makes reporting and analyzing data trends possible in ways we weren't able to before. I see the power of it, and want to be able to fully utilize it. When we have an issue or question, DevonWay is very responsive. Cons User interface can be confusing. Those who don't use it frequently have difficulty figuring out what's being asked of them, or how to find what they're looking for. Many steps to accomplish just about anything. DevonWay is clearly taking steps to address these issues, but there's a way to go, yet. Review Source Response from Ideagen September 19, 2017 We're so glad our solutions are helping APS find meaningful insights into your data. We do continue to focus our efforts on ease of use so anyone can use it, and as always we welcome user feedback. There is a Feedback option in the top right menu to send your comments and suggestions directly to us. Thank you for taking the time to comment! RS Rodney S. Staff Nuclear Specialist Utilities Used the software for: 2+ years ### "DevonWay software user since 2011. Keeps getting better. Output tools are improving to meet business" September 7, 2017 5.0 1) Fewer calls from end-users that do not know how to use the product or mess something up. 2) Reporting is getting much better; better tools and good response/solutions from DevonWay when new reporting is needed. 3) User interface keeps improving. 4) Automated reporting to monitor for issues (both with the system and for company issues) is a real time-saver. 5) The Trakway ticket system helps with software development and changes, as well as addressing problems. 6) Track history helps troubleshoot issues. Pros The ability to extract data for trending and reporting. Also, the user interface is easy to understand for users that infrequently use the system. Cons You get what you ask for. So make sure you understand your business needs and be able to communicate them adequately. Review Source Response from Ideagen December 4, 2018 Thanks for your positive review of DevonWay and sharing great advice as a long time DevonWay customer, Rodney! JE Jill E. CAS Senior Specialist Used the software for: 2+ years ### "I have found that this software is a superior product in comparison to other CAP software." July 11, 2018 4.0 Pros The functionality of the report writer and data search is intuitive and user friendly. This software had been developed to meet every need of a Corrective Action Program and continues to evolve and improve. It has built in tools that allow the user to successfully manage their assignments. Using saved data searches, you can schedule notifications/reminders to keep you on track. Interface between modules is beneficial within Contractor Assurance System. The versatility to customize the software to meet specific project needs is quite impressive. Cons Most of the things I liked least about the software have been improved over the years. Maneuvering thru the software and understanding the workflow was sometimes a challenge for users over the age of 35. However, DevonWay has gone to great strides in answer to this by making the software more intuitive. When developing charts, the user is directed via link to Jaspersoft to use for customization of chart; it would be advantageous to have a means by which to find the preferred format as opposed to scrolling through the entire list. Review Source Response from Ideagen July 13, 2018 Thanks for your review, Jill! The Business Intelligence (BI) tool and the notification feature really are game changers that differentiate DevonWay CAPA from other applications. We're so please to hear the ease of use and configurability of the software are helping users work more efficiently and find meaningful insights in the data. MW Michael W. Safety Specialist Utilities Used the software for: 2+ years ### "Observation trending/mining" December 10, 2018 5.0 Being able to trend and mine data related to employee observations has transformed how we do business and prioritize our energy. DevonWay has met and exceeded what we needed. Pros The ability to put in detailed information is far better than other programs I have used. Even after purchase, the software has met other needs as they have arisen. Cons Configuration to fit individual needs or run/access particular reports requires a certain amount of professional knowledge/training. Review Source Response from Ideagen December 11, 2018 We appreciate your review Michael! We're glad the site is seeing the power of the DevonWay search and reporting tool to gain insights, as well as taking advantage of a platform that can support your changing needs with agility. RT Randy T. Supervisor Performance Improvement Utilities Used the software for: 2+ years ### "When issues /concerns/problems are identified there's always a quick response to identify and fix " June 1, 2017 4.0 Easy to input data and easy to extract data. The software is very flexible to meet our needs. Pros Very intuitive even for someone that is not an every day user. Data is easy to extract and understand what you are looking at. Cons I don't create reports very often so when I do create one it is not intuitive to me on how to customize a report for what I need. Review Source Response from Ideagen December 4, 2018 Thanks for taking the time to provide a review, Randy. We're glad to know the various DevonWay products are easy to use for even novice users. Did you know we recently rolled out new online help and documentation that can be accessed directly from the software? It's also context sensitive and searchable which is very helpful! RG Ramiz G. Principal Consultant Enginner Utilities Used the software for: 2+ years ### "Generally good. " May 30, 2017 5.0 It is our main work tracking tool for addressing Condition Reports. Pros Latest format. It is a good working tool for everyday use with respect to initiating, tracking and addressing CRs. Cons Inability to mimic some of MS Word File Capabilities with respect to editing and formatting (e.g. creating a numbered list and alignement). Review Source Response from Ideagen December 4, 2018 Thanks for your review, Ramiz. We're making continuous improvements with each regular platform release and your suggestion for more robust editing capabilities is a good one that I passed this along to our platform development team. Thanks for your support! KM Kirby M. Training Officer Chemicals Used the software for: 6-12 months ### "Great Product Overall" July 22, 2019 4.0 Pros The Incident Management System is set up well to get to the root of problems and assign action items to prevent the problems in the future and track the action items to completion. Cons The system can sometime not be flexible enough for our needs (more incident categories) Review Source Response from Ideagen July 25, 2019 Thank you Kirby, for your kind words and feedback! Feedback like this helps us constantly improve the experience for all our customers by knowing what we are doing right and what we can potentially improve up on. We truly appreciate you taking the time to share this helpful response. Thank you! RT Randy T. Supervisor Performance Improvement Utilities Used the software for: 2+ years ### "The software is the easiest I've ever used. Customer support is fantastic when I have questions" February 7, 2018 4.0 The ability to easily extract the data that's been entered. Pros The Ease of Use and it provides me with what I need when I use it. It's easy to put the data in and it's easy to extra data from it. Review Source Response from Ideagen February 8, 2018 We appreciate the positive feedback and continue to focus on ease of use in all our solutions! MR Matt R. Safety Engineer Automotive Used the software for: 6-12 months ### "ProcessMap is a great incident management system" June 23, 2023 5.0 I have been very please with our experience using ProcessMap, especially their customer service. Pros It is highly customizable. It is great for producing reports. Cons Because there is so many features it takes a lot of training to be able to learn how to do everything. Review Source DM Daniel M. Supply Chain Manager Used the software for: 2+ years ### "Easy to navigate, and easy to customize for our company's needs." January 30, 2018 4.0 Pros Devonway is easy to navigate. We utilize it for safe worker observations, and it has excellent reporting capability. Review Source Response from Ideagen February 8, 2018 Appreciate your feedback, Daniel. We believe it's important that users are able to both get data in and out easily so that it's meaningful and actionable. JK Jonathan K. Janitorial Account Manager Facilities Services Used the software for: 6-12 months ### "Excellent Tool!" December 14, 2018 5.0 Pros This software has an amazing capability to score safety and compliance tasks. Cons The face of the actual product could use a face lift. Review Source Response from Ideagen December 17, 2018 Thanks for your positive review, Jonathan. We're glad as you're able to realize the benefits of the product even as a fairly new user. Look forward to continued improvements to the user interface in our platform releases, usually every 3-4 months! aK ashwin K. Used the software for: ### "Good" May 18, 2016 5.0 Easy to use ,Good software product for mid sized organizations. Review Source ZH Zachary H. EHS Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great System for tracking, but room for improvement" April 15, 2025 4.0 I enjoy it, and believe it to be a beneficial Safety Management System. With some improvement it could be one of the best systems. I have used KPA, and Velocity as well. Pros The ability to track a mass amount of data. Currently at my company we use it to add, evaluate and track leading and lagging indicators Cons There have been times when the program seems to lag, there also seems like the usability could be more friendly, it is easy to get lost in the weeds Review Source RF Richard F. Director EHS Chemicals Used the software for: 2+ years ### "5+ year and still happy " June 23, 2023 4.0 Pros Set up was a breeze, customization is available, the customer service organization is very responsive, we didn’t have to buy the entire package, it’s easy to add new modules as our programs mature. Cons Global regulatory specific applications can sometimes be an issue for recordkeeping and reporting. The languages that are available are not always 100% accurate. However, I’ve noticed in ProcessMAP is working on improvements and routinely corrects these concerns with upgrades and notifications from users. Reason for choosing Ideagen EHS Implementation, speed, price, user features. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.