# ServiceTitan Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ServiceTitan Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/150053/ServiceTitan/ --- # ServiceTitan Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceTitan ## What is ServiceTitan? ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ## What is ServiceTitan used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[HVAC](https://www.capterra.com/hvac-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 336 user reviews Reviews sentiment Positive 85% Neutral 4% Negative 11% Pros & cons Supports scalable business growth Comprehensive dispatch management tools Frequent bugs and technical issues High and variable pricing Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Construction Management / 2026 - Electrical Contractor / 2026 - Electrical Estimating / 2026 - Field Service Management / 2026 - HVAC / 2026 - HVAC Estimating / 2026 - Plumbing / 2026 - Roofing / 2026 - Service Dispatch / 2026 - Work Order / 2026 - Construction CRM / 2025 - Landscape / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceTitan?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://servicetitan.com/&name=ServiceTitan) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceTitan 4.3 (336) VS. [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (335) Ease Of Use 4.4 (476) Value For Money 3.8 (251) Value For Money 4.3 (469) Customer Service 4.0 (323) Customer Service 4.5 (472) ## ServiceTitan alternatives [4.6 (1,467)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $245.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (2,742)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting price $948.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 58% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/150053/ServiceTitan/alternatives/) ## FAQs about ServiceTitan Overview ### What problems does ServiceTitan solve? ServiceTitan solves scattered scheduling, weak dispatch visibility, spreadsheet-based tracking, and slow invoicing by putting calls, customer history, technician locations, payments, memberships, and reporting in one system. Dispatchers, CSRs, field technicians, service managers, and owners benefit most by reducing missed appointments, manual admin work, and blind spots in technician performance and marketing ROI. Answer based on 193 reviews Overview ### Which roles and teams benefit most from ServiceTitan? ServiceTitan is most used by owners, presidents, and general managers who need visibility into revenue, operations, and team performance. Office managers, service managers, and CSR teams rely on it for scheduling, dispatching, and customer communication, while accounting, finance, IT, and marketing teams use it for reporting, integrations, billing, and campaign tracking. Answer based on 332 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is ServiceTitan built for? ServiceTitan is built for small trade contractors, with 92% of reviewers from small businesses and 56% in Construction. It also serves Consumer Services companies at 23%, with limited use among midsize firms at 6%, enterprises at 2%, and Utilities businesses at 3%. Answer based on 336 reviews Features and Usability ### What are the key features of ServiceTitan? ServiceTitan includes core field service features like scheduling, dispatch management, work order management, and billing & invoicing, plus a mobile app for estimates, payments, and signatures in the field. Differentiating capabilities include reporting and activity dashboards, customer history and job history, GPS tracking, and QuickBooks integration. Answer based on 126 reviews Overview ### Can ServiceTitan help grow a service business? ServiceTitan supports business growth by combining scheduling, dispatching, invoicing, reporting, and customer communication in one system. Many HVAC and home service teams connect it with better visibility, more efficient operations, and stronger scaling, though growth usually requires solid onboarding, internal resources, and a budget that fits smaller businesses. Answer based on 54 reviews Integrations ### Which third-party tools and platforms does ServiceTitan integrate with? ServiceTitan connects to 10 third-party tools and platforms, with reviewer-confirmed integrations including QuickBooks Online, QuickBooks Desktop Enterprise, QuickBooks Enterprise, Sage Intacct, Microsoft Excel, ClearPathGPS, Ooma Office, and pulseM. Official catalog listings also include Google Maps, Birdeye, Podium, Broadly, and Azuga Fleet. Answer based on 41 reviews Getting Started and Support ### How easy is it to onboard and train a team on ServiceTitan? ServiceTitan offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Frontline users like technicians, CSRs, and dispatchers often get comfortable quickly, while admins and new implementers usually need more time because setup, templates, and connected workflows can feel complex early on. Answer based on 65 reviews Getting Started and Support ### What customer support options does ServiceTitan offer, and how do users rate the experience? ServiceTitan offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, knowledgeable, and responsive, especially through chat and phone, but experiences vary. Common complaints include slow follow-up, changing success managers, uneven issue resolution, and difficult onboarding for more complex needs. Answer based on 126 reviews Features and Usability ### How easy is ServiceTitan to use? ServiceTitan handles core tasks like booking, dispatching, and job history clearly, but overall ease of use depends on company size and setup. Many home service teams find the main workflow manageable after training, while smaller businesses and back-office users often find advanced settings, reporting, and customization less intuitive. Answer based on 95 reviews ## Who uses ServiceTitan? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 101 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 101 reviews Administrative 48% Administrative 48% Construction 20% Strategy & Operations 6% Customer Services & Support 6% Others 19% Top industries Based on 101 reviews Construction 72% Consumer Services 15% Electrical/Electronic Manufacturing 7% Utilities 3% Other 3% ## Pros and Cons Supports scalable business growth 86% positive reviews out of 43 Most reviewers indicate ServiceTitan streamlines operations, enabling companies to expand, increase revenue, and adapt to changing needs. Sanjeev K. Office Administrative Manager, 11 - 50 employees. "It can help a small organization grow and scale to new heights." Frequent bugs and technical issues 73% negative reviews out of 49 Most users report recurring glitches, slow support response, and unresolved problems disrupt workflow and cause ongoing frustration. Makaiya H. Service Construction Admin, 11 - 50 employees. "Some files and photos were getting corrupted, the photo upload was a bit too grainy." Comprehensive dispatch management tools 92% positive reviews out of 25 Most reviewers describe dispatch as intuitive, connecting teams, streamlining scheduling, and improving job assignment efficiency. Dominic C. GM, 11 - 50 employees. "From dispatch to reporting, it creates clarity for the team and accountability at every level." High and variable pricing 62% negative reviews out of 45 Some reviewers feel pricing is excessive, with additional costs and setup fees making it difficult to justify for many businesses. Steven G. Senior Advisor, 51 - 200 employees. "The largest con for us is the price and learning curve for many of the modules. " Extensive business activity tracking 88% positive reviews out of 24 Most reviewers find tracking features simplify monitoring sales, marketing, technician performance, and job progress across departments. Molly F. Admin, 11 - 50 employees. "We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home." ## Features AI summary Based on 3,952 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) ServiceTitan supports all three of the features reviewers value most: **Mobile Access**, **Scheduling**, and **Billing & Invoicing**. Together, these capabilities help businesses keep field teams connected, assign jobs more efficiently, and manage customer billing with greater accuracy, allowing teams to complete work faster and maintain a more organized service operation. Mobile Access 4.0 (99) 76.77% of 99 reviewers that rated this feature as important or highly important With this capability, you can reliably access job data, dispatch, and communicate in the field. Reviewers appreciate seamless syncing, offline data storage, and ease of use for technicians, though some mention occasional loading issues and desire for improved offline performance. Scheduling 4.2 (132) 77.27% of 132 reviewers that rated this feature as important or highly important ServiceTitan offers flexible scheduling tools, route optimization, and easy job assignment. Reviewers appreciate the intuitive interface and efficiency, though some mention limitations with overlapping appointments and initial setup challenges. Calendar Management 3.9 (41) 60.98% of 41 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Service History 4.3 (46) 82.61% of 46 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Work Order Management 4.0 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Billing & Invoicing 4.2 (111) 75.68% of 111 reviewers that rated this feature as important or highly important It gives you integrated invoicing, payment collection, and customizable templates. Users think invoicing is straightforward, saves time, and works well with QuickBooks, but some mention manual batching and occasional complexity with estimate-to-job conversions. ServiceTitan 137 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison It gives you integrated invoicing, payment collection, and customizable templates. Users think invoicing is straightforward, saves time, and works well with QuickBooks, but some mention manual batching and occasional complexity with estimate-to-job conversions. Track actual spending to ensure it's in line with the planned budget Create budgets based on historical data and future projections Computer aided design to create precision drawings or technical illustrations Track and manage schedules and meetings via an integrated calendar Notifications/alerts for upcoming events or tasks Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs An itemized to do list that can be edited as tasks are completed Schedule, track and record applications of chemicals such as fertilizers, pesticides or herbicides Track all company interactions with current clients Specialized for organizations who focus on commercial projects and processes For commercial and industrial purposes Tracking, calculating, and paying commissions and earnings to employees Track and manage adherence to policies for any service, product, process, or supplier Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Collection of data related to the costs associated with various items, products, services, or activities Forecast the cost and resources required to complete a project Process to track, record, and analyze expenses that occurred over the entire duration of a given project Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system You benefit from centralized customer profiles, service history, and contact management. Reviewers appreciate easy access, organization, and marketing integration, but some report data import issues and wish for improved user-friendliness and contact tiering. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Estimating software designed for electrical businesses Electronically collect payments for goods or services Digitally sign online documents Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Estimate expected cost based on various factors before a project begins Store and access documents, forms, and photos in one centralized place Management of commercial motor vehicles for work-related purposes Primarily serving architecture, engineering, and construction industry professionals Designed to be used by carpet cleaning businesses Primarily serving commercial or industrial locations needing electrical work Serves handyman professionals Software designed specifically for HVAC companies Specifically designed to meet the needs of lawn care businesses Software is designed specifically for use of locksmith companies Intended to be used by pest control companies Serving plumbing industry professionals Specialized for organizations who focus on residential projects Form predictions based on past and present data/trends System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Track grounds activities done in the field Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage irrigation equipment and trends Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Track, manage, and standardize customer rates for services performed by technicians Store information about leads or contacts and track, manage and nurture them throughout the sales process Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions With this capability, you can reliably access job data, dispatch, and communicate in the field. Reviewers appreciate seamless syncing, offline data storage, and ease of use for technicians, though some mention occasional loading issues and desire for improved offline performance. Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Book meetings and appointments through a website or digital platform Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Manage inventory based on different requirements of individual work orders Track the amount of pesticide inventory used on jobs Capture photos for any type of use case Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Document and report the progress of ongoing projects Business model that bills clients an amount based on the project/task/job performed Plan and coordinate all the resources, costs and time needed to execute assignments Monitor the progress of projects from start to finish Create, send, and track purchase orders and their statuses Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Allocate and manage resources, such as employees, equipment, facilities, and other assets Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Plan daily routes to optimize employee scheduling and provide directions Ensure that quotes/invoices are correct before sending to customers Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies ServiceTitan offers flexible scheduling tools, route optimization, and easy job assignment. Reviewers appreciate the intuitive interface and efficiency, though some mention limitations with overlapping appointments and initial setup challenges. Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Send messages via SMS Manage all supplier data and operations Measure digital plans to calculate labor and materials needed Create, manage and track all task activities and progression Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Displays a graphical view of a build assembly to visualize which portion of the project you're estimating Track the duration and expiration of warranty as well as any obligations under that warranty Seamlessly integrates with 3rd party websites Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (300) 4.2 Based on 300 reviews ## Pricing Value for money 3.8 (251) [View pricing plan details](https://www.capterra.com/p/150053/ServiceTitan/pricing/) Starter Custom Quote Available It includes: - Proposals - Quotes - Service Agreements - Scheduling - Dispatch - Leads - Call Recording - Technician App - Inventory App - Equipment History - Crew Management - Dynamic Forms - Truck Replenishment - Client Portal - Technicial Tracking - Client Specific Pricing - Two Way SMS - Self-Scheduling - CRM - Purchase and Inventory - Project Tracking - Accounting - Job Costing - Autoreports and Dashboard Essentials Custom Quote Available It includes: - Mobile Estimates & Invoices - Payroll Management The Works Custom Quote Available It includes: - Configurable Payroll - Advanced Reporting - Commission Tracking - Customizable Memberships Value for money 3.8 (251) 3.8 Based on 251 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[ Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)[ One Step GPS](https://www.capterra.com/p/197399/One-Step-GPS/)[ GPS Insight](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (323) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (323) 4.0 Based on 323 reviews ## User reviews Overall rating 4.3 Based on 336 reviews Filter by rating 5(221) 4(63) 3(15) 2(11) 1(26) Mentioned topic Sorted by most recent John H. Owner Construction ### "If you don't like it for any reason the only way to get out is pay roughly 22k." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 9, 2026 ServiceTitan — A Warning to Small Business Owners Before You Sign We resisted ServiceTitan for years. The non-cancellation policy concerned us, and the volume of negative reviews on their BBB page gave us serious pause. We did our homework and walked away — more than once. Then came Moses Jaenson. He was persistent, polished, and made one promise repeatedly and explicitly: if we were unhappy in the early stages of the contract, he would personally ensure we could get out. We asked more than once. He confirmed it more than once. Based on that assurance, we signed. It was a lie. When we attempted to hold them to what was promised, ServiceTitan denied the conversation ever happened. Our chat history — the very messages documenting Moses's assurances — disappeared entirely. Threads that contained critical exchanges now show no history at all. When we raised this, we were told we were misremembering. We were not. To exit the contract we were quoted approximately $22,000. We cannot pay that. They know we cannot pay that. That is not a coincidence — it is how this works. When we asked for any meaningful resolution for what we had been put through, they offered one month of Marketing Pro. One month. Here is what you need to know before signing with ServiceTitan: The cancellation terms are brutal and they are not clearly communicated upfront. If you wish to cancel you'll have to pay the remaining roughly 22k balance to get our and if you want to cancel after your initial contract ends, you must do so within an exact 30-day window or you are automatically renewed and locked in again. There is no grace period and no flexibility. The sales process and the contractual reality are two very different things. What you are told to get when you to sign up may not reflect what the contract actually says — and the contract is what will be enforced. We are sharing this because we wish someone had shared it with us. ServiceTitan is a capable platform. But a capable product does not require deceptive sales practices to close deals, and it does not need to trap customers who want to leave. With AI-driven alternatives closing the feature gap quickly, you now have real options — options that will not cost you $22,000 to walk away from if the fit is not right. Think carefully. Read every word of the contract. Get every promise in writing, in email, take screenshots of every conversation as it's happening, before you sign anything. Pros Reporting is good and our trainer is solid. The biggest problem we had was the telling us anything to get us to sign up. Cons Them lying to us about the ability to cancel. They must send their ultimate closer after a few years and tell them to say whatever is needed to get the deal closed. Horrible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Khiana K. Customer Service Representative and Dispatcher Construction ### "Very powerful software!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 June 26, 2026 Overall, we love the core product and find it very useful! It helps our company stay organized and has saved us countless times whether it is catching when a vendor charges us for something they shouldn't have, having a client's phone call recorded for reference, etc. We love that absolutely everything is tracked! Pros 1) ServiceTitan is a beast in that it encompasses everything you could need for your business - customer communication, invoicing, inventory, scheduling, etc. 2) They offer training in various ways - video modules, articles to read, podcasts (ToolBox for the Trades), in person events (Pantheon, Toolbox Live), webinars (Torch network, Sparks, Ember), etc. These training opportunities help you utilize ServiceTitan to the full but also teach you how to grow your business and provide better service. 3) Customers get to have a say in the road map. There is an ideas page where we can submit our ideas for ways we would like to see the software improved or new components we would like to see added to it. Clients can vote on the ideas and popular ones are considered in future software releases. 4) They allow us to test new features out before they launch them and your company can become part of a beta. We love being able to learn how to use the new component ahead and provide feedback to help them improve it. Cons 1) Their customer support could be improved. Sometimes it takes a while for you to be routed to the correct support agent, specialist or developer and receive a solution to a problem. They are quick for an initial response however, cases remain open for an extended period of time (a few months). Sometimes the support cases are closed without a resolution being found or with being told things are working as intended and they couldn't recreate the problem on their end or it is a known "disconnect" and a resolution is on their future roadmap. 2) When there is a new software release, there tend to be a lot of bugs and issues that follow it - both in the office and on the mobile app. 3) There is frequent staff change over and our CSM changes regularly. Often we are provided with someone who is new to the software and is unable to provide us with the support and guidance we require to resolve more complex problems. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Director of Business Software Utilities ### "Service Titan Thoughts" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 25, 2026 I would rate it a 9/10 I think they are a great company that is trying their best to make sure you are taken care of, and want to make your company better. They listen to their customers and have a great youtube channel that can help you, and your team become better at using Service Titan, and be more secure in the product. Pros What I most enjoy about service titan is there large knowledge base that is updating on a regular basis, and how in their knowledge base they have links to other sources that can help as well. They also have something called Titan Advisor, which shows how much of their product you are using, and what you could use more of. Getting Certified it also great because you get faster and more detailed responses from their support. Cons Support can be slow to answer, but if you get certified you get faster responses, and more detailed responses on how to solve the issue. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SA Sai Akshith L. Assistantship Education Management ### "Streamlined Enterprise Records and Workflow Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 16, 2026 As a Records Management professional, I found ServiceTitan to be highly effective for centralizing enterprise data and tracking complex workflows. While the reporting tools require some manual adjustment for custom queries, the overall data integrity and efficiency gains are significant. Pros Strong data management capabilities, central record-keeping, and efficiency in tracking workflows. It is highly recommended. Cons Reporting tools can have a learning curve or require minor manual adjustments for complex custom queries. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Miguel L. Integrations Facilities Services ### "Gets the job done, but at a cost." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 June 15, 2026 Overall, this company has helped us to grow, so we will be sticking with them. But with the high prices the customer service must improve as well as the product. Pros ServiceTitan is great for customer support, accounting, invoicing, dispatching & team collaboration. Cons Customer service is a main issue along with the high prices. They are trying to be an all in one company, but are far from it. Because of this, they are charging top dollar for their add-on's. Additionally, the deeper you get into ServiceTitan the harder it is to leave. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Features along with customer service which was great over 10 years ago. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Reasons for choosing ServiceTitan Features along with customer service which was great over 10 years ago. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WW Whitney W. Office Manager Construction ### "A Powerful System That Evolves Every Single Day" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 3, 2026 ServiceTitan is an amazing system overall. Having used it for the past four years, I can confidently say it has completely transformed how we run. What I love most is that the platform grows every single day, constantly rolling out updates and features that make us more efficient. Over the last four years, I have learned so much about the depth of this system, and the best part is that the training is always right at your fingertips when you need to master something new. It does put all of your operational eggs in one basket—meaning a system outage can temporarily stall the whole company—but the sheer power, continuous innovation, and learning opportunities make it completely worth it. I can't wait to see what else I'll learn in the years to come! Pros The system is incredibly deep, and I love that I discover something new to improve our operations every single day. The best part is that the training is always right at your fingertips. Whenever I'm unsure about a feature or want to optimize a workflow, the resources are right there, making it easy to learn on the go without slowing down my day. Cons The biggest downside to ServiceTitan is how entirely dependent the business becomes on it. It truly puts all of your eggs in one basket. When the platform experiences a system outage, it paralyzes the whole company—the office loses access to customer records and schedules, and the field technicians can't get the data they need. While the system is powerful when running, the operational risk during downtime is a major anxiety for any management team. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LR Libby R. Marketing Manager Construction ### "Good experience with ServiceTitan as a product, great experience with our CSM, \[sensitive content hidden\]s!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 Good experience with ServiceTitan as a product, great experience with our CSM, \[sensitive content hidden\]! Minimal issues so far with updates, pesky Pro product contracts at times. Pros My CSM \[sensitive content hidden\] for sure! He is super knowledgeable without being pushy, and if he doesn't know the answer to a question, he will find an answer! He is by far the best CSM that has had our account since we've been with ServiceTitan. Cons Lots of updates that can leave our small crew behind sometimes. Totally understand ST is trying to constantly improve, but sometimes it catches our guys in the field off guard. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS John S. CFO Construction ### "My Review 2026" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 18, 2026 Great! It is an important component to the success of our business. I wish that I had more time to explore and learn more about what it can do for our business. Pros Workflow Management - Our Customer Success Manager \[sensitive content hidden\] keeps us not only informed of what automation is coming through the pipeline but also supporting where we may have incomplete or incorrect set-ups. Having him keeps us operating more efficiently by utilizing the system the way it is supposed to! Cons Sometimes we have issues where we do not understand how transactions were recorded and why they don't export properly into our accounting package and now one in support can explain! Always Quickbooks to blame! Not saying that it isn't Quickbooks!! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HM Heather M. HR Construction ### "Great Integration Experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 15, 2026 I truly appreciate the attention and quick responses we consistently receive from our Customer Success Manager, Jay Flores. He genuinely takes ownership of our company's success within ServiceTitan, and his deep knowledge paired with his positive attitude make him an outstanding asset to our team. Pros ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team. Cons There are a few processes and workflows that could potentially be refined to ensure the system is working as effectively as possible for our company. Switched from [SAWIN](https://www.capterra.com/p/249740/SAWIN/) Our team was looking to partner with a company that shares a growth-oriented mindset. Our previous vendor was not focused on growth, and the level of support had noticeably declined in recent months. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JD Jonathan D. Business Development Construction ### "Davis AC & Heating review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2026 It has been somewhat of a mixed bag, but as our CSM, \[sensitive content hidden\] , helps us decode and debug these issues, I am confident that this platform is going to be an excellent ROI for us. Pros I love the data we are capturing from ServiceTitan. The pro products have additionally added a level of automation that we could not find in our past software. Cons The inventory module has been giving our company some heartburn. I wish that we would have fully understood during the implementation portion how everything was going to flow from A to Z. Switched from [SAWIN](https://www.capterra.com/p/249740/SAWIN/) We were uninterested in investing more time in a system that was not looking to invest into new technologies. Also, support was not being provided. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/150053/ServiceTitan/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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