# ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceTitan the right HVAC solution for you? Explore 334 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (334) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 17th, 2026 # Reviews of ServiceTitan Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews Supports scalable business growth 86% positive reviews out of 43 Most reviewers indicate ServiceTitan streamlines operations, enabling companies to expand, increase revenue, and adapt to changing needs. Sanjeev K Office Administrative Manager, 11 - 50 employees. "It can help a small organization grow and scale to new heights." Frequent bugs and technical issues 73% negative reviews out of 49 Most users report recurring glitches, slow support response, and unresolved problems disrupt workflow and cause ongoing frustration. Makaiya H Service Construction Admin, 11 - 50 employees. "Some files and photos were getting corrupted, the photo upload was a bit too grainy." Comprehensive dispatch management tools 92% positive reviews out of 25 Most reviewers describe dispatch as intuitive, connecting teams, streamlining scheduling, and improving job assignment efficiency. Dominic C GM, 11 - 50 employees. "From dispatch to reporting, it creates clarity for the team and accountability at every level." High and variable pricing 62% negative reviews out of 45 Some reviewers feel pricing is excessive, with additional costs and setup fees making it difficult to justify for many businesses. Steven G Senior Advisor, 51 - 200 employees. "The largest con for us is the price and learning curve for many of the modules. " Extensive business activity tracking 88% positive reviews out of 24 Most reviewers find tracking features simplify monitoring sales, marketing, technician performance, and job progress across departments. Molly F Admin, 11 - 50 employees. "We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home." ## Showing most helpful reviews Showing 1-25 of 334 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Logan M. Office Admin Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ST- Honest review" October 1, 2025 5.0 Overall it has been great. ST has transformed our company, and has helped up define processes and procedures, and work more efficiently. Pros Probably the best thing is the customer support. I appreciate that I can call at any time and get the help/advice I need. I also appreciate the opportunities for growth both personally and professionally. Cons The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed. There are different parts of ST that would be super helpful if it can be changed to fit our companys style/processes, but are unable to be. Also they always are trying to get you to spend more money. Review Source Response from ServiceTitan April 2, 2026 Logan, thank you for the honest and thoughtful review. We’re glad to hear that support has been a strong part of your experience and that you’ve been able to get timely help when needed. It’s also great to hear that ServiceTitan has helped your team build stronger processes and operate more efficiently. That kind of transformation is exactly what we aim to support. We also appreciate your candid feedback around performance and flexibility. Lag and limitations in customization can create real friction, especially when you’re trying to tailor workflows to fit your business. Those are areas we continue to focus on improving so the platform feels both reliable and adaptable. Your point on additional product offerings is also noted. Our goal is to provide optional tools that add value, not create pressure, and feedback like yours helps us ensure we’re striking the right balance. We appreciate your feedback and your continued partnership. HL Hunter L. Office Manager Construction Used the software for: 1-2 years ### "It's growing on us " March 25, 2026 4.0 It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it! Pros I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. Cons We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. Alternatives considered [BuildOps](https://www.capterra.com/p/194155/BuildOps/) Reason for choosing ServiceTitan Customer input. The salesman at BuildOps connected our team with a company out of state that didn't have their accounting and dispatching fully connected between BuildOps and their accounting software, their accounts were a complete mess. It showed us how important the integration was and to ensure that everything gets set up properly -- I also think they just connected us with the wrong customer. Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) The system was very simple but we were outgrowing it. Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share such a detailed and thoughtful review. We appreciate the honesty and the context around your experience. It’s great to hear that ServiceTitan is starting to deliver more value for your team over time, especially around collaboration, reporting, and the support you’ve received. We’re especially glad your current CSM has been a strong partner. That kind of guidance can make a meaningful difference as teams continue to refine their workflows and get more out of the platform. EK Edward K. Vice President of Operations Construction Used the software for: Less than 6 months ### "Not worth the money and headaches" March 10, 2026 2.0 My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications. However, I must say that working with some of your team members, including \[sensitive content hidden\] was a pleasure. Pros I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist. I appreciate the concept of what the software could achieve, but unfortunately, it’s not there yet. Cons ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro. We traded some headaches for more complex issues. The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems. The support team needs untouched system errors, so these issues persist. I can’t wait a week or more for my team to use the system effectively. I’m still facing challenges with records imported from Housecall Pro. The data team leaders contacted me, but I haven’t had the time to review nearly 800 job and invoice records due to other time-consuming errors. I spent 4 months working with your team to implement a simple Clock I/O for technicians, but it proved impossible, so we reverted to flexible timekeeping, which isn’t suitable for many tradespeople. I also dislike how you made simple tasks overly complicated even for a super admin. In the age of remote work, it’s essential to design your system in a way that allows users to set their preferred time zone, similar to any other system. This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing ServiceTitan The \[sensitive content hidden\] of our company used your product while working for a previous employer. Everyone that we know that have used you in the past says that you destroyed your software and should have left it alone. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Terrible product and the outsourced customer support was not able to fix issues. Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this has been for you and your team. We appreciate you acknowledging the individuals on our team who have been helpful. At the same time, it’s clear that the overall experience has not met expectations, and that’s something we take seriously. You’ve raised several important concerns around system stability, support responsiveness, data migration, and usability. Those are all foundational to how ServiceTitan should perform, and we understand how disruptive it is when issues persist or take too long to resolve. Waiting extended periods for critical functionality or needing to troubleshoot on your own is not the experience we aim to provide. Your feedback on implementation challenges, including time tracking and imported data, is especially important. These are core workflows, and we recognize the impact when they are not functioning as expected. The same applies to your point around system comp HK Heather K. Controller Construction Used the software for: 2+ years ### "I would highly recommend Service Titan" March 5, 2026 5.0 My overall experience has been good; they have some great people that work at Service Titan, I have been fortunate to work with several of them! Pros The customer service particularly that of \[sensitive content hidden\]- We have had several CSM, but \[sensitive content hidden\] is by far the best of the best. She is there when you need her and continues to support Lakeside thru their journey! Cons The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill. Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) More options, better platform and room to grow. Review Source Response from ServiceTitan April 1, 2026 Thank you for the recommendation and for sharing your experience. We’re glad to hear that ServiceTitan has been a strong platform for your team and that you’ve found value in its ability to support growth and provide more operational flexibility. It’s also great to hear such positive feedback about your CSM. Having a consistent, reliable partner throughout your journey is something we strive for, and we’re happy that’s been your experience. We also appreciate your candid feedback on technical support response times. You’re absolutely right that when backend issues arise, timely resolution is critical to keeping your operations running smoothly. Delays that impact your ability to work are not something we take lightly, and we are continuing to invest in improving both speed and communication in these situations. It’s encouraging to hear that overall your experience has been positive and that you’ve had the opportunity to work with strong members of our team along the way. JM Janeth M. Accounting Construction Used the software for: 6-12 months ### "Better late than Never!" February 26, 2026 5.0 So thankful my \[sensitive content hidden\] trusted me with the leap to transition. We know more about our business - good and bad - and we can now see all the ways we need to improve or HAVE inmproved! Pros We love being able to easily schedule a job, track cost and expenses while at the same time maintaining KPS's! Service Titan has been a game changer for us and business. Cons I wish I had a dedicated support member for support only not someone monitoring how I am using ST most and should use more. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Support, old and out of date product, very basis Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience. We’re glad to hear that the transition has been a positive one for your team. It’s great to hear that ServiceTitan is helping you stay on top of scheduling, costs, and KPIs while giving you better visibility into your business. That level of insight, both the wins and the areas for improvement, is exactly what the platform is designed to provide. We also appreciate your feedback on support. Wanting a more dedicated, responsive resource focused purely on helping you when issues arise is completely understandable. Balancing proactive guidance with reactive support is something we’re continually working to improve so customers feel fully supported in both areas. It’s encouraging to hear how much more clarity you now have into your operations and performance. We appreciate your trust in making the switch and your feedback as we continue to improve the experience. LJ Lisa J. ADMIN Consumer Services Used the software for: 1-2 years ### "The Titan of Service, ServiceTitan" February 26, 2026 5.0 Overall I would recommend this product to anyone who runs a HVAC company or service industry company and want to stay on top of your business and customers. Pros I use ServiceTitan for everything from taking the phone call to creating the job to dispatching my techs to accepting payments and batching over to QBO. Their reports also help to keep me updated on unsold estimates and sales for my techs. I feel my information is secure and have no worries of my customer's information being hacked. Cons I only say this because it was hard at first on getting hands on support through customer service, but after that I find customer support to be helpful when I do have questions or issues to arise. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Could not fulfill all the needs I needed to run my company successfully Review Source Response from ServiceTitan April 1, 2026 Thank you for the fantastic review. We truly appreciate you taking the time to share your experience. It’s great to hear how you’re using ServiceTitan across your entire workflow, from call intake to dispatch, payments, and reporting. Having everything in one place is exactly what the platform is designed to support, and it’s encouraging to see it helping you stay organized and on top of your business. We’re also glad you’re finding value in reporting and visibility into things like unsold estimates and technician performance, as well as feeling confident in the security of your customer data. We appreciate your feedback on the initial support experience as well. Getting timely, hands-on help early on is important, and while we’re glad things improved, we continue to invest in making that experience more consistent from the start. Thank you again for the recommendation and for trusting ServiceTitan to support your business. MB Mike B. Director of Purchasing and Technology Construction Used the software for: 2+ years ### "ServiceTitan Support are the rock stars of the software" March 2, 2026 5.0 Overall we have had a positive experience with ST. We are approaching year 3 and are sticking here. Pros ServiceTitan let us consolidate software, and their ongoing support is fantastic the onboarding and continuing support has made this switch much different than others. Cons Price, and somewhat restrictive when it comes to reports. We would also like a more intuitive user experience in certain areas of the software. Alternatives considered [FieldEdge Flat Rate Mobile](https://www.capterra.com/p/132009/Coolfront/) Reason for choosing ServiceTitan Reviews, and referrals from other service companies Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) lack of abilities to track all the various divisions in our company Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for your continued partnership over the past few years. We’re glad to hear that ServiceTitan has helped you consolidate your software and that both onboarding and ongoing support have made a positive impact. Making that kind of transition smoother than past experiences is something we strive for. We also appreciate your candid feedback on pricing, reporting flexibility, and user experience. These are important areas, especially as businesses grow and need more tailored insights and intuitive workflows. We’re continuously investing in improving reporting capabilities and usability so teams can get the data they need more easily and navigate the platform more efficiently. It’s great to hear that ServiceTitan is helping you better manage and track multiple divisions within your business, and that overall your experience has been positive enough to continue with the platform. VR Verified Reviewer Service Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Hate to love it, Love to hate it." February 11, 2026 3.0 It's very much a love-hate relationship. Like Pizza and ice cream when you're on a strict diet and lactose-intolerant. Pros ServiceTitan is a robust software platform because it unifies scheduling, dispatching, invoicing, payments, and reporting in one cloud-based system designed specifically for home service and trades businesses, which streamlines operations end-to-end and supports both office staff and field technicians efficiently Cons ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations. Alternatives considered [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) Reason for choosing ServiceTitan More features and familiarity with the platform Switched from [Kickserv](https://www.capterra.com/p/122541/Kickserv/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Needed a more robust platform, ServiceTitan offered online scheduling Review Source Response from ServiceTitan April 1, 2026 Thank you for the candid and well-balanced review. We appreciate the honesty. We’re glad to hear that ServiceTitan is delivering value as a unified platform across scheduling, dispatching, invoicing, payments, and reporting. Bringing those core functions together to streamline operations for both office and field teams is exactly what the platform is built to do. At the same time, we hear your frustration around support. Delays, repeated escalations, and lack of follow-through, especially when issues are impacting day-to-day operations, are not the experience we aim to provide. Your feedback here is important and reflects an area we are actively working to improve, particularly around responsiveness, ownership, and resolution times for more complex cases. Your “love-hate” description is understood. ServiceTitan is a powerful system, but that power needs to be matched with a support experience that keeps your business moving without friction. We appreciate your continued partnership JC James C. Owner Construction Used the software for: 1-2 years ### "Kima with Service Titan" March 4, 2026 5.0 It was, and still is, a lot. I know there’s a lot more for me to take advantage of, but I’m already happy with just the layers I’ve peeled back. Pros My Customer Support experience with my CSM Kima has been fantastic. Service Titan is worth every dollar, its reporting has real value. My schedule is clean, the invoices and estimates keep the workflow smooth. Cons It’s a lot. To be able to get the best bang for your buck, you need to be willing to commit the time needed to take advantage of all it has to offer, and I struggle with that at times. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Service Titan is better (former tech for another company that used Service Titan). Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for the honest perspective. We’re glad to hear that your Customer Success Manager has been a strong partner and that you’re seeing value from key areas like reporting, scheduling, and workflow management within ServiceTitan. Those are core parts of the platform, and it’s great that they’re already making an impact for your business. We also appreciate your transparency around the learning curve. You’re absolutely right that ServiceTitan is a powerful and comprehensive system, and getting the most out of it does require time and ongoing investment. That can feel like a lot, especially for smaller teams balancing day-to-day operations. The good news is that value doesn’t have to come all at once. Many customers, like you described, start by leveraging a few key layers and gradually expand over time. Our goal is to support you in that process so you can continue unlocking more value at a pace that works for you. MS Mark S. General Manager Construction Used the software for: 2+ years ### "Great Service!" March 2, 2026 5.0 Very Good in general. A powerful product when properly applied. Takes some commitment but the return is well worth it. Pros Our CSM \[sensitive content hidden\] has been outstanding. Her knowledge of the system is excellent and she has assisted me numerous times! Cons The focus seems heavily skewed towards Pro products. Would like a little more attention to core product. Automated CC fees would be great. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Old system was very antiquated and had a difficult learning curve Review Source Response from ServiceTitan April 1, 2026 Thank you for the great review and for your continued partnership. We’re glad to hear that your CSM has been such a strong resource. Having someone with deep product knowledge who can step in and help when needed is something we aim to provide across every ServiceTitan experience. We also appreciate your feedback on product focus. Your point about continuing to invest in and enhance the core platform is well taken. While we’re always expanding capabilities, maintaining and improving the core experience is a priority, and input like yours helps reinforce that. Your suggestion around automated credit card fees is also valuable and aligns with feedback we hear from other customers. That’s the kind of functionality that can simplify operations and save time, and we’ve shared this with our product team. NY Nayiry Y. Accounting, HR Construction Used the software for: 2+ years ### "Gave it 4 only because there's always room to improve. " December 3, 2024 4.0 Overall, we love using ST. We can customize a lot of features to meet our needs. Pros The amount of detail you can save for each customer, location, unit; how you can track each of them, run reports & KPI-s. Cons The fact that there is no way to invoice an item as a percentage (mostly for projects). As of today, we are creating multiple line items of the same task based on the payment terms, each one with a percentage so that the total adds up to 100%. It's very cumbersome. The other option would be to bill the whole thing and keep the invoice open until the project is complete, which is not good for accounting reasons. We couldn't think of another way. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ServiceTitan This was about six years ago. There were others we considered. ST checked more boxes. Switched from [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) It did not provide the amount of detail we were looking for. Review Source Response from ServiceTitan December 9, 2024 Thank you for sharing your experience, Nayiry. We will be sure to forward your feedback to our product team. DP David P. Head of IT and Implementations Consumer Services Used the software for: 2+ years ### "In the Trades? Use ServiceTitan" January 17, 2025 5.0 Very pleasant experience, supercharged our field staff. Much better than even its closest competitors. Pros Reporting features and "build your own reports" with easy-to-use templates Cons Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end user knows more than their support team Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Ease of use, referrals, and attending an event. Review Source Response from ServiceTitan January 22, 2025 Thank you so much for the wonderful review, David! We're thrilled to be your software partner. LP Lori P. Office Manager Consumer Services Used the software for: 2+ years ### "Office Manager" December 2, 2024 5.0 We've been using for over 5 years and it is so much easier than our old, manual system. Pros No more lost paperwork. Can see customer's history. Cons Reps change too often. Would like to stick with one longer so they are familiar with our business. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing ServiceTitan Liked what was offered better, even though we export into QuickBooks. Review Source Response from ServiceTitan December 9, 2024 Thank you so much for this wonderful review, Lori! We appreciate your feedback around our Success Managers. We always do whatever we can to keep you with the same rep for as long as possible, and will be sure to share your feedback with our Success leaders. cA chelsea A. Manager Construction Used the software for: 2+ years ### "We would absolutely recommend any company use service titian" December 7, 2024 5.0 very happy with service titan and all of the possibilities in helping out company grow Pros Many things! The organization, ability to track techs, look at numbers the reports i can pull to get data info the list goes on! Cons it seems to lag a little after updates . Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan It was not as dispatcher friendly as service titan Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) Smart service was not as advanced as service titan Review Source DJ Dawn J. Director of Marketing Construction Used the software for: 6-12 months ### "Service Titan Review" December 4, 2024 5.0 I love this software! And I love that you are continually investing in it. Pros The dispatch notifications for customers. Cons Reporting could be improved. Not enough options for building reports. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan Service Titan is a better fir for our company Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Service Titan is best in class for trades Review Source Response from ServiceTitan December 10, 2024 Thank you so much for this review, Dawn! We appreciate your feedback on our reporting features and will be sure to share this with our team. DD Danielle D. owner, manager Facilities Services Used the software for: 1-2 years ### "\[sensitive content hidden\] is the GOAT :)" March 2, 2026 5.0 I love Service Titan. It's helped us get so organized and the support is second to none. Especially \[sensitive content hidden\] my CSM Pros \[sensitive content hidden\] , my customer success manager. She is so on the ball, supportive, kind, solution based and a lovely kind human being. Cons Not sure some of the pro products were suitable for us. I found onboarding to be challenging and wish I would have known more about what to expect Review Source Response from ServiceTitan April 1, 2026 Thank you for the great review. We really appreciate you taking the time to share your experience. We’re so glad to hear how impactful your Customer Success Manager has been. Having someone who is responsive, supportive, and solution-oriented can make a huge difference, and it’s great to know that’s been a highlight of your experience with ServiceTitan. It’s also great to hear that the platform has helped bring more organization to your business and that you’ve felt supported along the way. We appreciate your feedback on onboarding and Pro products as well. Getting clear expectations upfront and ensuring the right solutions are aligned to each business is important, and your perspective helps us continue to improve both the onboarding experience and how we position additional offerings. We’re glad to have you as part of the ServiceTitan community and appreciate your continued partnership. TH Tina H. Office Mgr. Real Estate Used the software for: 6-12 months ### "Our Office and Experience" March 5, 2026 4.0 Onboarding was rushed. Other than things seem to be going ok for our needs. Our contact person \[sensitive content hidden\] has been great. Pros \[sensitive content hidden\] has been great to work with. Regular customer service is difficult to get through when you need to speak to someone verses email. Cons It would be great when on boarding you have a representative join the company for that 1st 2 weeks. One week to see how the business is run before the on boarding of the actual program. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience. We appreciate the candid feedback. We’re glad to hear that your direct contact has been a strong partner throughout your onboarding and early use of ServiceTitan. Having consistent support during that transition is important, and it’s great that part of your experience has been positive. We also hear your feedback on onboarding. Getting set up on a new platform should feel structured and supportive, not rushed. Your suggestion around having more hands-on involvement early on, including time spent understanding your business before diving into the system, is valuable and something we continue to evaluate as we improve the onboarding experience. On support accessibility, we understand the frustration when you need immediate assistance and can’t quickly connect with someone. We’re actively working to improve responsiveness and make it easier to get real-time help when it’s needed. JK Jeff K. Electrical Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ServiceTitan is a must have!" May 23, 2025 5.0 ServiceTitan has been a great addition to our company. The call recording has saved us numerous times and all the other features that are packed into this software are wonderful to help with so many aspects of operating a business. Pros ServiceTitan has been instrumental in organizing our business. From booking jobs, scheduling jobs, dispatching, invoicing, estimates, time management...it's all here. Great product! Cons ServiceTitan is a little complicated at first to integrate and set up for your particular business, but once that's done and the bugs are worked out for your needs, then it works great! Review Source Response from ServiceTitan June 2, 2025 Thank you so much for the wonderful review, Jeff! We're thrilled to be your software partner. JG Jonathan G. Director of Plumbing Construction Used the software for: 2+ years ### "The Best in the business" May 9, 2025 5.0 Wonderful, Would recommend to anyone running a service company. Pros Having all of the customer info in on place. Cons Reporting on numbers can become tricky at times. Review Source Response from ServiceTitan May 12, 2025 Thank you so much for the wonderful feedback, Jonathan! DR David R. General Manager Consumer Services Used the software for: 2+ years ### "Service Titan- Great Service Software!!!" December 2, 2024 5.0 Been with Service Titan for many years. Has helped us grow our business in a successful and organized way. Pros Has everything we need plus some. All in one stop where you do not need to shop around for your options. Cons Growing extremely fast- we cannot keep up with all it has to offer. Is that a bad thing? Review Source Response from ServiceTitan December 9, 2024 We love hearing feedback like this at ServiceTitan—thank you! When we set out to provide contractors and their teams the kind of technology that would improve their businesses, this is exactly the kind of story we’d hope to hear. Thanks for choosing ServiceTitan and sharing your experience with us. MH Makaiya H. Service Construction Admin Construction Used the software for: 6-12 months ### "ServiceTitain - Kick Starter for your Company!" February 17, 2025 3.0 We had a pretty good experience, it was a bit difficult to get someone to help us on certain things, but overall, this site helped us get to where we are now! Pros ServiceTitan helped us get our company started. They provided us with courses to guide us through the site and how to put information in. It showed everything all on one page; photos, forms, summary, etc. Cons Some files and photos were getting corrupted, the photo upload was a bit too grainy. There were not many parameters set to make sure our technicians were getting things done, and it was difficult to learn. Review Source Response from ServiceTitan February 19, 2025 Thank you for taking the time to provide us feedback about your experience, Makaiya! We're glad to be your software partner and will be sure to share this insight with our teams to continue to improve the ServiceTitan experience. BS Beth S. CSR Manager Construction Used the software for: 2+ years ### "CSR Manager " December 2, 2024 4.0 Great. We wouldn't switch to any other scheduling provider. Pros Easy to book calls and easy to review the schedule. Dispatching easy!! Cons My least favorite thing about service titan is the reports. Switched from [ServMan](https://www.capterra.com/p/80728/ServMan/) We needed more for our scheduling system. Review Source Response from ServiceTitan December 9, 2024 Thank you for taking the time to leave us a review, Beth! We appreciate your feedback related to our reports. If you have any ideas on how to improve, please head to ideas.servicetitan.com! TG Tina G. Software Specialist Utilities Used the software for: 2+ years ### "Effective Workflows" December 13, 2024 5.0 Pros Effective workflows, robust system allowing us to grow Cons can be hard to find how to do things on the back end, not very intuitive Switched from [SuccessWare](https://www.capterra.com/p/106274/SuccessWare/) Switch was made before I started work here Review Source Response from ServiceTitan December 16, 2024 Thank you for taking the time to share your experience, Tina! RS Ralph S. Maintenance Manager Construction Used the software for: 1-2 years ### "1st review " December 4, 2024 5.0 still many more things to do, but training on service titan very helpful Pros Many options available in dispatching tech Cons too many clicking to move around the service titan, Review Source Response from ServiceTitan December 11, 2024 Thank you for sharing your experience, Ralph! WW Whitney W. Office Manager Construction Used the software for: 2+ years ### "A Powerful System That Evolves Every Single Day" June 3, 2026 5.0 ServiceTitan is an amazing system overall. Having used it for the past four years, I can confidently say it has completely transformed how we run. What I love most is that the platform grows every single day, constantly rolling out updates and features that make us more efficient. Over the last four years, I have learned so much about the depth of this system, and the best part is that the training is always right at your fingertips when you need to master something new. It does put all of your operational eggs in one basket—meaning a system outage can temporarily stall the whole company—but the sheer power, continuous innovation, and learning opportunities make it completely worth it. I can't wait to see what else I'll learn in the years to come! Pros The system is incredibly deep, and I love that I discover something new to improve our operations every single day. The best part is that the training is always right at your fingertips. Whenever I'm unsure about a feature or want to optimize a workflow, the resources are right there, making it easy to learn on the go without slowing down my day. Cons The biggest downside to ServiceTitan is how entirely dependent the business becomes on it. It truly puts all of your eggs in one basket. When the platform experiences a system outage, it paralyzes the whole company—the office loses access to customer records and schedules, and the field technicians can't get the data they need. While the system is powerful when running, the operational risk during downtime is a major anxiety for any management team. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.