--- title: "ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ServiceTitan the right HVAC solution for you? Explore 340 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/150053/ServiceTitan/reviews/" page_type: "reviews" language: "en" --- ServiceTitan 4.3 (340) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 8th, 2026 # Reviews of ServiceTitan Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews SL Sai Akshith L AssistantshipEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “As a Records Management professional, I found ServiceTitan to be highly effective for centralizing enterprise data and tracking complex workflows. While the reporting tools require some manual adjustment for custom queries, the overall data integrity and efficiency gains are significant.“ June 16, 2026 JS John S CFOConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “Sometimes we have issues where we do not understand how transactions were recorded and why they don't export properly into our accounting package and now one in support can explain! “ May 18, 2026 KM Kaley M Software AdministratorConsumer Services, 51 - 200 employeesUsed the software for: More than 2 years. “Both customer and employee information is protected by allowing various permissions to be set per user as well as the option for Multi-Factor Authentication when sensitive permissions are involved which is a major plus to have trust in our platform.“ July 30, 2026 KC Kirk C Training ManagerUtilities, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes, updates get sent through and some features on the program start to glitch. When we open tickets for more information, the turn around isn't the greatest.“ May 12, 2026 KK Khiana K Customer Service Representative and DispatcherConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “ServiceTitan is a beast in that it encompasses everything you could need for your business - customer communication, invoicing, inventory, scheduling, etc.“ June 26, 2026 HL Hunter L Office ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly.“ March 25, 2026 KK Khiana K Customer Service Representative and DispatcherConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “It helps our company stay organized and has saved us countless times whether it is catching when a vendor charges us for something they shouldn't have, having a client's phone call recorded for reference, etc.“ June 26, 2026 Erik J OwnerConsumer Services, Self-employedUsed the software for: Less than 6 months. “Onboarding failed due to Service Titan's own delays, causing my technician to leave my business.“ May 6, 2026 ## Showing most helpful reviews Showing 1-25 of 340 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Logan M. Office Admin Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ST- Honest review" October 1, 2025 5.0 Overall it has been great. ST has transformed our company, and has helped up define processes and procedures, and work more efficiently. Pros Probably the best thing is the customer support. I appreciate that I can call at any time and get the help/advice I need. I also appreciate the opportunities for growth both personally and professionally. Cons The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed. There are different parts of ST that would be super helpful if it can be changed to fit our companys style/processes, but are unable to be. Also they always are trying to get you to spend more money. Review Source Response from ServiceTitan April 2, 2026 Logan, thank you for the honest and thoughtful review. We’re glad to hear that support has been a strong part of your experience and that you’ve been able to get timely help when needed. It’s also great to hear that ServiceTitan has helped your team build stronger processes and operate more efficiently. That kind of transformation is exactly what we aim to support. We also appreciate your candid feedback around performance and flexibility. Lag and limitations in customization can create real friction, especially when you’re trying to tailor workflows to fit your business. Those are areas we continue to focus on improving so the platform feels both reliable and adaptable. Your point on additional product offerings is also noted. Our goal is to provide optional tools that add value, not create pressure, and feedback like yours helps us ensure we’re striking the right balance. We appreciate your feedback and your continued partnership. HL Hunter L. Office Manager Construction Used the software for: 1-2 years ### "It's growing on us " March 25, 2026 4.0 It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it! Pros I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. Cons We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. Alternatives considered [BuildOps](https://www.capterra.com/p/194155/BuildOps/) Reason for choosing ServiceTitan Customer input. The salesman at BuildOps connected our team with a company out of state that didn't have their accounting and dispatching fully connected between BuildOps and their accounting software, their accounts were a complete mess. It showed us how important the integration was and to ensure that everything gets set up properly -- I also think they just connected us with the wrong customer. Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) The system was very simple but we were outgrowing it. Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share such a detailed and thoughtful review. We appreciate the honesty and the context around your experience. It’s great to hear that ServiceTitan is starting to deliver more value for your team over time, especially around collaboration, reporting, and the support you’ve received. We’re especially glad your current CSM has been a strong partner. That kind of guidance can make a meaningful difference as teams continue to refine their workflows and get more out of the platform. EK Edward K. Vice President of Operations Construction Used the software for: Less than 6 months ### "Not worth the money and headaches" March 10, 2026 2.0 My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications. However, I must say that working with some of your team members, including \[sensitive content hidden\] was a pleasure. Pros I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist. I appreciate the concept of what the software could achieve, but unfortunately, it’s not there yet. Cons ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro. We traded some headaches for more complex issues. The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems. The support team needs untouched system errors, so these issues persist. I can’t wait a week or more for my team to use the system effectively. I’m still facing challenges with records imported from Housecall Pro. The data team leaders contacted me, but I haven’t had the time to review nearly 800 job and invoice records due to other time-consuming errors. I spent 4 months working with your team to implement a simple Clock I/O for technicians, but it proved impossible, so we reverted to flexible timekeeping, which isn’t suitable for many tradespeople. I also dislike how you made simple tasks overly complicated even for a super admin. In the age of remote work, it’s essential to design your system in a way that allows users to set their preferred time zone, similar to any other system. This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing ServiceTitan The \[sensitive content hidden\] of our company used your product while working for a previous employer. Everyone that we know that have used you in the past says that you destroyed your software and should have left it alone. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Terrible product and the outsourced customer support was not able to fix issues. Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this has been for you and your team. We appreciate you acknowledging the individuals on our team who have been helpful. At the same time, it’s clear that the overall experience has not met expectations, and that’s something we take seriously. You’ve raised several important concerns around system stability, support responsiveness, data migration, and usability. Those are all foundational to how ServiceTitan should perform, and we understand how disruptive it is when issues persist or take too long to resolve. Waiting extended periods for critical functionality or needing to troubleshoot on your own is not the experience we aim to provide. Your feedback on implementation challenges, including time tracking and imported data, is especially important. These are core workflows, and we recognize the impact when they are not functioning as expected. The same applies to your point around system comp VR Verified Reviewer Director of Business Software Utilities Used the software for: 1-2 years ### "Service Titan Thoughts" June 25, 2026 5.0 I would rate it a 9/10 I think they are a great company that is trying their best to make sure you are taken care of, and want to make your company better. They listen to their customers and have a great youtube channel that can help you, and your team become better at using Service Titan, and be more secure in the product. Pros What I most enjoy about service titan is there large knowledge base that is updating on a regular basis, and how in their knowledge base they have links to other sources that can help as well. They also have something called Titan Advisor, which shows how much of their product you are using, and what you could use more of. Getting Certified it also great because you get faster and more detailed responses from their support. Cons Support can be slow to answer, but if you get certified you get faster responses, and more detailed responses on how to solve the issue. Review Source HK Heather K. Controller Construction Used the software for: 2+ years ### "I would highly recommend Service Titan" March 5, 2026 5.0 My overall experience has been good; they have some great people that work at Service Titan, I have been fortunate to work with several of them! Pros The customer service particularly that of \[sensitive content hidden\]- We have had several CSM, but \[sensitive content hidden\] is by far the best of the best. She is there when you need her and continues to support Lakeside thru their journey! Cons The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill. Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) More options, better platform and room to grow. Review Source Response from ServiceTitan April 1, 2026 Thank you for the recommendation and for sharing your experience. We’re glad to hear that ServiceTitan has been a strong platform for your team and that you’ve found value in its ability to support growth and provide more operational flexibility. It’s also great to hear such positive feedback about your CSM. Having a consistent, reliable partner throughout your journey is something we strive for, and we’re happy that’s been your experience. We also appreciate your candid feedback on technical support response times. You’re absolutely right that when backend issues arise, timely resolution is critical to keeping your operations running smoothly. Delays that impact your ability to work are not something we take lightly, and we are continuing to invest in improving both speed and communication in these situations. It’s encouraging to hear that overall your experience has been positive and that you’ve had the opportunity to work with strong members of our team along the way. LO Lucianna O. Office - Call Center Manager Construction Used the software for: 6-12 months ### "Best Decision We Made!" March 23, 2026 5.0 ServiceTitan has been a gamechanger for our call center operations. It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line. I highly recommend ServiceTitan to any company looking to enhance their service management capabilities. Pros As a call center manager, I’ve had the opportunity to work with ServiceTitan for 8 months now, and I can confidently say it has transformed our operations. User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively. Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. This data helps in making informed decisions to enhance our service. (You can even generate your own reports) Customer Support: The support from our customer success manager has been fantastic. She's always available to assist with any issues and offer valuable training resources. Cons Learning Curve for New Users: While the platform is generally user-friendly, new team members may require some time to fully understand all features. The system is very extensive. But once you're acclimated, the possibilities are endless. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) We were looking for a better, more proficient platform. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for the thoughtful feedback. We’re glad to hear that ServiceTitan has made a meaningful impact on your call center operations. It’s especially great to hear that your team is seeing value from the reporting capabilities and real-time data insights. Those tools are designed to help teams like yours make faster, more informed decisions, so it’s encouraging to see that come through in your day-to-day operations. We also appreciate your kind words about your Customer Success Manager. Having a strong partner to support training, answer questions, and help you get the most out of the platform is something we take seriously, and we’re glad that’s been your experience. MB Mike B. Director of Purchasing and Technology Construction Used the software for: 2+ years ### "ServiceTitan Support are the rock stars of the software" March 2, 2026 5.0 Overall we have had a positive experience with ST. We are approaching year 3 and are sticking here. Pros ServiceTitan let us consolidate software, and their ongoing support is fantastic the onboarding and continuing support has made this switch much different than others. Cons Price, and somewhat restrictive when it comes to reports. We would also like a more intuitive user experience in certain areas of the software. Reason for choosing ServiceTitan Reviews, and referrals from other service companies Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) lack of abilities to track all the various divisions in our company Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for your continued partnership over the past few years. We’re glad to hear that ServiceTitan has helped you consolidate your software and that both onboarding and ongoing support have made a positive impact. Making that kind of transition smoother than past experiences is something we strive for. We also appreciate your candid feedback on pricing, reporting flexibility, and user experience. These are important areas, especially as businesses grow and need more tailored insights and intuitive workflows. We’re continuously investing in improving reporting capabilities and usability so teams can get the data they need more easily and navigate the platform more efficiently. It’s great to hear that ServiceTitan is helping you better manage and track multiple divisions within your business, and that overall your experience has been positive enough to continue with the platform. JM Janeth M. Accounting Construction Used the software for: 6-12 months ### "Better late than Never!" February 26, 2026 5.0 So thankful my \[sensitive content hidden\] trusted me with the leap to transition. We know more about our business - good and bad - and we can now see all the ways we need to improve or HAVE inmproved! Pros We love being able to easily schedule a job, track cost and expenses while at the same time maintaining KPS's! Service Titan has been a game changer for us and business. Cons I wish I had a dedicated support member for support only not someone monitoring how I am using ST most and should use more. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Support, old and out of date product, very basis Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience. We’re glad to hear that the transition has been a positive one for your team. It’s great to hear that ServiceTitan is helping you stay on top of scheduling, costs, and KPIs while giving you better visibility into your business. That level of insight, both the wins and the areas for improvement, is exactly what the platform is designed to provide. We also appreciate your feedback on support. Wanting a more dedicated, responsive resource focused purely on helping you when issues arise is completely understandable. Balancing proactive guidance with reactive support is something we’re continually working to improve so customers feel fully supported in both areas. It’s encouraging to hear how much more clarity you now have into your operations and performance. We appreciate your trust in making the switch and your feedback as we continue to improve the experience. LJ Lisa J. ADMIN Consumer Services Used the software for: 1-2 years ### "The Titan of Service, ServiceTitan" February 26, 2026 5.0 Overall I would recommend this product to anyone who runs a HVAC company or service industry company and want to stay on top of your business and customers. Pros I use ServiceTitan for everything from taking the phone call to creating the job to dispatching my techs to accepting payments and batching over to QBO. Their reports also help to keep me updated on unsold estimates and sales for my techs. I feel my information is secure and have no worries of my customer's information being hacked. Cons I only say this because it was hard at first on getting hands on support through customer service, but after that I find customer support to be helpful when I do have questions or issues to arise. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Could not fulfill all the needs I needed to run my company successfully Review Source Response from ServiceTitan April 1, 2026 Thank you for the fantastic review. We truly appreciate you taking the time to share your experience. It’s great to hear how you’re using ServiceTitan across your entire workflow, from call intake to dispatch, payments, and reporting. Having everything in one place is exactly what the platform is designed to support, and it’s encouraging to see it helping you stay organized and on top of your business. We’re also glad you’re finding value in reporting and visibility into things like unsold estimates and technician performance, as well as feeling confident in the security of your customer data. We appreciate your feedback on the initial support experience as well. Getting timely, hands-on help early on is important, and while we’re glad things improved, we continue to invest in making that experience more consistent from the start. Thank you again for the recommendation and for trusting ServiceTitan to support your business. Erik J. Owner Consumer Services Used the software for: Less than 6 months ### "Avoid this company if you are small or medium business" May 6, 2026 1.0 I was not informed I was signing a 2-year contract. No demo was provided. Onboarding failed due to Service Titan's own delays, causing my technician to leave my business. I requested cancellation before onboarding was even finished. I never went live and never used the service. They refused to accept my cancellation for breach of contract and threatened collections if full amount isn't paid. How can I pay for something I never used? I filed complaints with five regulatory agencies. And disputed the charges on my credit card, my credit card dispute was approved. I would not recommend working with this company to anyone. Pros None that I experienced. Onboarding was never completed. They were slow to answer questions and did not know how to help with using the software. And they never explained to me that this is not a good software for small businesses. Cons I was sold ServiceTitan as a solution for my small appliance repair startup. I was never disclosed that the platform is designed for large commercial operations with multiple technicians — not solo operators or startups. I was never given a trial or a demonstration. Just a document with no explanation of what it entailed. They were deceptive and with help the real truth. I never used the service at all and requested cancellation after dealing with there disorganized support staff and complicated software. Review Source SF Scott F. Office Manager Consumer Services Used the software for: 2+ years ### "ST is the best way to grow your business" December 16, 2024 5.0 ST continues to grow and evolve with the service industry. They dedicate time to offer webinars and training that not only help you in the software, but help you grow your business. Some of the Pro Products seem overpriced for what they offer, but that also depends on the size of your business and your needs. Pros Options! ST can be set up to work the way your business runs. Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value! Cons like all software, there are things that everyone wants to change that do not get changed... like PLEASE ADD A DARK MODE!!!! Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan For a better customer experience and more options Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) For a better office and field experience... and a better customer experience Review Source Response from ServiceTitan December 17, 2024 Thank you so much for the incredible review, Scott! We're glad to hear you're finding value in our customer programs, and cannot wait to see your continued successes! We appreciate your feedback and will share with the team. NY Nayiry Y. Accounting, HR Construction Used the software for: 2+ years ### "Gave it 4 only because there's always room to improve. " December 3, 2024 4.0 Overall, we love using ST. We can customize a lot of features to meet our needs. Pros The amount of detail you can save for each customer, location, unit; how you can track each of them, run reports & KPI-s. Cons The fact that there is no way to invoice an item as a percentage (mostly for projects). As of today, we are creating multiple line items of the same task based on the payment terms, each one with a percentage so that the total adds up to 100%. It's very cumbersome. The other option would be to bill the whole thing and keep the invoice open until the project is complete, which is not good for accounting reasons. We couldn't think of another way. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ServiceTitan This was about six years ago. There were others we considered. ST checked more boxes. Switched from [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) It did not provide the amount of detail we were looking for. Review Source Response from ServiceTitan December 9, 2024 Thank you for sharing your experience, Nayiry. We will be sure to forward your feedback to our product team. LP Lori P. Office Manager Consumer Services Used the software for: 2+ years ### "Office Manager" December 2, 2024 5.0 We've been using for over 5 years and it is so much easier than our old, manual system. Pros No more lost paperwork. Can see customer's history. Cons Reps change too often. Would like to stick with one longer so they are familiar with our business. Reason for choosing ServiceTitan Liked what was offered better, even though we export into QuickBooks. Review Source Response from ServiceTitan December 9, 2024 Thank you so much for this wonderful review, Lori! We appreciate your feedback around our Success Managers. We always do whatever we can to keep you with the same rep for as long as possible, and will be sure to share your feedback with our Success leaders. ST Spencer T. Chief Strategy Officer Construction Used the software for: 2+ years ### "Stop messing around and get ServiceTitan" December 9, 2024 5.0 Best ever. I will be a ServiceTitan user for life! Pros Brings our whole business into one place so we can see everything thats happening. Cons I hate that other people have access to it so I cant have the advantage. Switched from [Total Service](https://www.capterra.com/p/21343/Total-Service/) It was really bad. Surprised we made it as long as we did. Review Source Response from ServiceTitan April 2, 2026 Spencer, thank you for the strong endorsement and for being a long-time partner. We’re glad to hear that ServiceTitan is giving you full visibility across your business and helping bring everything into one place. That level of transparency and control is exactly what the platform is built to deliver. We also appreciate the candid note on competition. One of the things we’re focused on is helping every customer raise the bar, and it’s great to see teams like yours using the platform to stay sharp and operate at a high level. It means a lot to hear that you plan to be a ServiceTitan user for the long term. We appreciate your trust and your partnership. GD GINA D. MANAGER Consumer Services Used the software for: 1-2 years ### "SERVICE TITAN" May 15, 2026 5.0 Reading some of the experiences other companies share online about their CSMs made me realize even more how fortunate we’ve been working with \[sensitive content hidden\] . He has been phenomenal to work with. He’s responsive, knowledgeable, patient, and always willing to help us work through questions or processes without making us feel like just another account. As a newer Office Manager still learning all the moving parts of ServiceTitan and the industry itself, having someone like \[sensitive content hidden\] who takes the time to explain things and point us in the right direction has made a huge difference. He’s been a great resource for our team and genuinely feels invested in helping us succeed. And no… we’re not sharing him. Pros What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place. One of the biggest improvements for us was getting away from relying on multiple spreadsheets to track everything. Having information live in one system instead of several separate spreadsheets has made communication, tracking, and accountability much easier across departments. Cons At first, one of the hardest parts of ServiceTitan was understanding how much one setup or process can affect something else downstream. There are so many moving parts that it can feel overwhelming in the beginning, especially when you’re still learning how your company specifically operates within the system. But once you start understanding the connections and get things set up in a way that matches how your company actually works, it becomes extremely useful. A lot of the frustration early on was really just the learning curve and figuring out the best workflows for our team. Review Source AK Adam K. CFO Construction Used the software for: 2+ years ### "Love Service Titan" March 5, 2026 5.0 Overall expereince has been great. We came from an old school pen and paper company to doing almost everything digitally. Pros Helps streamline workflows. Allows us to have almost all aspects of our business in one place. I appreciate that we are not charged for office staff users. Cons Customer support can sometimes be frustrating when you are trying to get a quick fix for something but overall isnt terrible. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for your continued trust over the past two years. We’re glad to hear that ServiceTitan has helped streamline your workflows and bring so many aspects of your business into one place. Making that transition from paper-based processes to a fully digital operation is a big step, and it’s great to hear the platform has supported that evolution. We also appreciate you calling out the flexibility around office staff users. Providing value across the entire organization, not just field teams, is something we’re intentional about. On the support side, we understand your feedback. When something needs a quick fix, responsiveness matters. We’re continuing to invest in improving speed and accessibility so you can get the help you need without delays. It’s great to hear that overall your experience has been positive, and we appreciate the recommendation. TH Tina H. Office Mgr. Real Estate Used the software for: 6-12 months ### "Our Office and Experience" March 5, 2026 4.0 Onboarding was rushed. Other than things seem to be going ok for our needs. Our contact person \[sensitive content hidden\] has been great. Pros \[sensitive content hidden\] has been great to work with. Regular customer service is difficult to get through when you need to speak to someone verses email. Cons It would be great when on boarding you have a representative join the company for that 1st 2 weeks. One week to see how the business is run before the on boarding of the actual program. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience. We appreciate the candid feedback. We’re glad to hear that your direct contact has been a strong partner throughout your onboarding and early use of ServiceTitan. Having consistent support during that transition is important, and it’s great that part of your experience has been positive. We also hear your feedback on onboarding. Getting set up on a new platform should feel structured and supportive, not rushed. Your suggestion around having more hands-on involvement early on, including time spent understanding your business before diving into the system, is valuable and something we continue to evaluate as we improve the onboarding experience. On support accessibility, we understand the frustration when you need immediate assistance and can’t quickly connect with someone. We’re actively working to improve responsiveness and make it easier to get real-time help when it’s needed. JS John S. CFO Construction Used the software for: 2+ years ### "My Review 2026" May 18, 2026 5.0 Great! It is an important component to the success of our business. I wish that I had more time to explore and learn more about what it can do for our business. Pros Workflow Management - Our Customer Success Manager \[sensitive content hidden\] keeps us not only informed of what automation is coming through the pipeline but also supporting where we may have incomplete or incorrect set-ups. Having him keeps us operating more efficiently by utilizing the system the way it is supposed to! Cons Sometimes we have issues where we do not understand how transactions were recorded and why they don't export properly into our accounting package and now one in support can explain! Always Quickbooks to blame! Not saying that it isn't Quickbooks!! Review Source JK Jeff K. Electrical Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ServiceTitan is a must have!" May 23, 2025 5.0 ServiceTitan has been a great addition to our company. The call recording has saved us numerous times and all the other features that are packed into this software are wonderful to help with so many aspects of operating a business. Pros ServiceTitan has been instrumental in organizing our business. From booking jobs, scheduling jobs, dispatching, invoicing, estimates, time management...it's all here. Great product! Cons ServiceTitan is a little complicated at first to integrate and set up for your particular business, but once that's done and the bugs are worked out for your needs, then it works great! Review Source Response from ServiceTitan June 2, 2025 Thank you so much for the wonderful review, Jeff! We're thrilled to be your software partner. SAL Sai Akshith L. Assistantship Education Management Used the software for: Less than 6 months ### "Streamlined Enterprise Records and Workflow Management" June 16, 2026 4.0 As a Records Management professional, I found ServiceTitan to be highly effective for centralizing enterprise data and tracking complex workflows. While the reporting tools require some manual adjustment for custom queries, the overall data integrity and efficiency gains are significant. Pros Strong data management capabilities, central record-keeping, and efficiency in tracking workflows. It is highly recommended. Cons Reporting tools can have a learning curve or require minor manual adjustments for complex custom queries. Review Source JM Jenson M. Customer experience coordinator Recreational Facilities and Services Used the software for: 1-2 years ### "I LOVE this software " April 9, 2025 5.0 Service titan has become a great tool for me, its versatility and use for Mutiple things at once has been a game changer Pros Versatility and being able to use it for so many things at once Cons It can be very tedious to navigate sometimes and every click counts Review Source Response from ServiceTitan June 2, 2025 Versatility is the name of the game! Thanks for sharing, Jenson. We hear you on the clicks and will be sure to share it with our product team. If you ever have any ideas don't hesitate to submit them! SW Sabrina W. VP Construction Used the software for: 2+ years ### "Service Titan is awsome" April 10, 2025 5.0 Have had for 7 years and always helpful! Pros Easy to use and alot of info, love the maintenance agreements Cons Not much to noit like, if anything, the not so easy to get in touch with help Review Source Response from ServiceTitan June 2, 2025 We love hearing ServiceTitan is easy for you to use. Thanks for being such a wonderful partner for 7 years, Sabrina! LD Luke D. Business Systems Manager Construction Used the software for: 2+ years ### "ServiceTitan for the Win!" January 24, 2025 4.0 We use ST for Dispatching, Invoicing, Payroll, Estimating, etc. It has been very positive, as our CSM has been helpful at resolving any issues that have come up. Pros It's ability to handle almost any task we need, and they keep adding functionality. Cons At times the support staff aren't helpful, and I have already tried most of the troubleshooting steps they suggest. I have seen that get better in recent days though. Review Source Response from ServiceTitan January 27, 2025 Thank you for taking the time to share your experience, Luke! We're glad to be your software partner and will be sure to share your feedback with our support team. Support is working extremely hard to improve and we appreciate that you've also noticed those improvements. We will work to continue to better the experience. DR David R. General Manager Consumer Services Used the software for: 2+ years ### "Service Titan- Great Service Software!!!" December 2, 2024 5.0 Been with Service Titan for many years. Has helped us grow our business in a successful and organized way. Pros Has everything we need plus some. All in one stop where you do not need to shop around for your options. Cons Growing extremely fast- we cannot keep up with all it has to offer. Is that a bad thing? Review Source Response from ServiceTitan December 9, 2024 We love hearing feedback like this at ServiceTitan—thank you! When we set out to provide contractors and their teams the kind of technology that would improve their businesses, this is exactly the kind of story we’d hope to hear. Thanks for choosing ServiceTitan and sharing your experience with us. JP Jacqueline P. Owner Construction Used the software for: 2+ years ### "Servicetitan has become so sleazy " November 23, 2024 1.0 Customer service is beyond terrible. Please steer clear of this software Pros Nothing at the moment. They have become a company who scams their customers for every penny Cons I have paid for marketing pro for years and years. $1500 a month for a program that is lacking in every way. They auto renew your contract without any notification for an entire year commitment. I called two weeks after renewal to cancel not knowing it auto-renewed and I have been denied the right to cancel without paying 15k to cancel. I will no longer refer customers to this company and I will be looking for a new CRM. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.