# ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ServiceTitan the right HVAC solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (325) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 17th, 2026 # Reviews of ServiceTitan Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews DC Dominic C GMConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and reduce things slipping through the cracks.“ March 3, 2026 CH Connie H Accounts ReceivableConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! “ February 5, 2026 DC Dominic C GMConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive.“ March 3, 2026 CH Connie H Accounts ReceivableConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “Does not work well with Quickbooks, takes ten times longer to process checks and invoices. “ February 5, 2026 DC Dominic C GMConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “From dispatch to reporting, it creates clarity for the team and accountability at every level.“ March 3, 2026 HL Hunter L Office ManagerConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly.“ March 25, 2026 ML Mike L Software IntegrationConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The call recording feature which is linked to each customer, allows us to train our CSR team and helps to prep our technicians before the call.“ December 15, 2024 KH Kasey H OwnerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “It seem they are here to destroy small businesses to make more room for larger franchise“ November 28, 2025 ## Showing most helpful reviews Showing 1-25 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Madison R. Customer Service Representative Consumer Services Used the software for: 2+ years ### "The all in 1 Software for the trades" October 27, 2023 5.0 Overall is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software! Pros I love the all in one software that is. It combines so many features into one convenient location. I have always felt this way since the beginning. Cons is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature! Switched from [BombBomb](https://www.capterra.com/p/117295/BombBomb/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Apptoto](https://www.capterra.com/p/168852/Apptoto/) The old software was not willing to update with the changing seasons and times of technology. We needed something that was going to move forward as the business needed. And did that and more. Review Source Response from ServiceTitan November 3, 2023 Thank you so much for leaving us this review, Madison! We appreciate how active you are in the ServiceTitan Community, and are grateful for your feedback. Please know your experience, your feedback, and your continued support are invaluable to us. LJ Lisa J. ADMIN Consumer Services Used the software for: 1-2 years ### "The Titan of Service, ServiceTitan" February 26, 2026 5.0 Overall I would recommend this product to anyone who runs a HVAC company or service industry company and want to stay on top of your business and customers. Pros I use for everything from taking the phone call to creating the job to dispatching my techs to accepting payments and batching over to QBO. Their reports also help to keep me updated on unsold estimates and sales for my techs. I feel my information is secure and have no worries of my customer's information being hacked. Cons I only say this because it was hard at first on getting hands on support through customer service, but after that I find customer support to be helpful when I do have questions or issues to arise. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Could not fulfill all the needs I needed to run my company successfully Review Source Response from ServiceTitan April 1, 2026 Thank you for the fantastic review. We truly appreciate you taking the time to share your experience. It’s great to hear how you’re using ServiceTitan across your entire workflow, from call intake to dispatch, payments, and reporting. Having everything in one place is exactly what the platform is designed to support, and it’s encouraging to see it helping you stay organized and on top of your business. We’re also glad you’re finding value in reporting and visibility into things like unsold estimates and technician performance, as well as feeling confident in the security of your customer data. We appreciate your feedback on the initial support experience as well. Getting timely, hands-on help early on is important, and while we’re glad things improved, we continue to invest in making that experience more consistent from the start. Thank you again for the recommendation and for trusting ServiceTitan to support your business. JH Joe H. Controller Construction Used the software for: 2+ years ### "Service Titan Customer Success with \[sensitive content hidden\] and Service Titan" March 2, 2026 5.0 I think Service Titan can be difficult at times to work with. I do understand there are stop gaps created in Service Titan to not allow actions that mess with the integrity of the data Pros \[sensitive content hidden\] has always been very responsive to questions and concerns that my arise. \[sensitive content hidden\] is very approachable, intelligent and quick to assess the situation. I wish I would have had a \[sensitive content hidden\] when I was at Acree Air Conditioning, LLC. Cons I find I have better results with questions in using Service Titan, by googling AI then I do the help topics within Service Titan. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for your continued partnership. We’re glad to hear that your Customer Success Manager has been a strong resource for you. Having someone who is responsive, knowledgeable, and easy to work with is something we prioritize, and it’s great to know that’s been a consistent part of your experience with ServiceTitan. We also appreciate your candid feedback on the help resources. Finding answers quickly should be straightforward, and your point about turning to external tools instead of our internal help content is important. We’re actively working to improve search, usability, and overall effectiveness of our knowledge base and in-product guidance. Your comment around system guardrails is also well understood. Many of those controls are in place to protect data integrity, but we recognize that they can sometimes make the platform feel restrictive or harder to navigate. CH Connie H. Accounts Receivable Consumer Services Used the software for: 1-2 years ### "Pick another software" February 5, 2026 1.0 I now only email support with issues. My job requires 10 times the hours to complete normal administrative task. Pros Dispatch only. This question requires 100 minimum strokes to answer. Service Titan does not have enough things I loke most so here are two sentences to answer this question. Cons Administrative nightmare. Does not work well with Quickbooks, takes ten times longer to process checks and invoices. Tech support is a joke and waste of time. Program is extremely expensive. On integration, vendors did not import and tax exempt did not import. Had a slight price increase in labor and the old price kept posting. Request for support was always "I'm not sure so I will escalate this ticket" and then silence. Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! I would use Quickbooks to create the invoice and receive the payment. I can't imagine if your company is using Service Titan for financials. I have had batched invoices ready to export to Quickbooks drop off the page. Credit on accounts have locked up and I had to get tech support to fix it. Worst software I have ever used! Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share this feedback. We’re sorry to hear how frustrating your experience has been. You’ve raised several serious concerns around accounting workflows, QuickBooks integration, data migration, and support responsiveness. These are core parts of how ServiceTitan should function, and we understand the impact when they don’t work as expected. Tasks like invoicing, payments, and syncing with QuickBooks should make your job easier, not significantly more time-consuming. We also hear your feedback on support. Repeated escalations without clear follow-through are not the experience we aim to provide, especially when issues are blocking daily operations. That level of friction is not acceptable, and it’s something we want to address directly. The issues you mentioned around data not importing correctly, pricing inconsistencies, invoices dropping from batches, and account credits locking are all things that should be investigated in detail. JM Janeth M. Accounting Construction Used the software for: 6-12 months ### "Better late than Never!" February 26, 2026 5.0 So thankful my \[sensitive content hidden\] trusted me with the leap to transition. We know more about our business - good and bad - and we can now see all the ways we need to improve or HAVE inmproved! Pros We love being able to easily schedule a job, track cost and expenses while at the same time maintaining KPS's! Service Titan has been a game changer for us and business. Cons I wish I had a dedicated support member for support only not someone monitoring how I am using ST most and should use more. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Support, old and out of date product, very basis Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience. We’re glad to hear that the transition has been a positive one for your team. It’s great to hear that ServiceTitan is helping you stay on top of scheduling, costs, and KPIs while giving you better visibility into your business. That level of insight, both the wins and the areas for improvement, is exactly what the platform is designed to provide. We also appreciate your feedback on support. Wanting a more dedicated, responsive resource focused purely on helping you when issues arise is completely understandable. Balancing proactive guidance with reactive support is something we’re continually working to improve so customers feel fully supported in both areas. It’s encouraging to hear how much more clarity you now have into your operations and performance. We appreciate your trust in making the switch and your feedback as we continue to improve the experience. KH Kasey H. Owner Construction Used the software for: 2+ years ### "Stay away from service titan " November 28, 2025 1.0 Very poor cant get any answers but there bills shows up on time every month they knew we lost a child right after starting and it was just well your in a contract got to pay it in full Pros There sells pitch in the begin before they get you to sign up Then your out of luck if they cant get your data just lose it all and nothing you can do about it Cons No family values It seem they are here to destroy small businesses to make more room for larger franchise Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan Didn't get the chance they couldn't get our date spent weeks months trying to get it live when we where struck with a medically fragile new born service titan said sorry but you have to pay us for 2 years even tho we cant get live Review Source Response from ServiceTitan April 2, 2026 Kasey, thank you for sharing this. We’re very sorry for your loss and for the experience you’ve described. What you went through is incredibly difficult, and we regret that your experience with ServiceTitan added to that burden. We want to acknowledge a few of the concerns you raised. Data migration is a critical part of onboarding, and when it does not go as expected, it can delay or prevent teams from getting live. That is something we take seriously and should be handled with clear communication and accountability throughout the process. We also hear your frustration around communication and support. Not getting timely answers, especially during onboarding, is not the experience we aim to provide. Billing and contract terms should never feel disconnected from what is actually happening with your implementation, and your feedback highlights a situation that needs to be reviewed more closely. DD Danielle D. owner, manager Facilities Services Used the software for: 1-2 years ### "\[sensitive content hidden\] is the GOAT :)" March 2, 2026 5.0 I love Service Titan. It's helped us get so organized and the support is second to none. Especially \[sensitive content hidden\] my CSM Pros \[sensitive content hidden\] , my customer success manager. She is so on the ball, supportive, kind, solution based and a lovely kind human being. Cons Not sure some of the pro products were suitable for us. I found onboarding to be challenging and wish I would have known more about what to expect Review Source Response from ServiceTitan April 1, 2026 Thank you for the great review. We really appreciate you taking the time to share your experience. We’re so glad to hear how impactful your Customer Success Manager has been. Having someone who is responsive, supportive, and solution-oriented can make a huge difference, and it’s great to know that’s been a highlight of your experience with ServiceTitan. It’s also great to hear that the platform has helped bring more organization to your business and that you’ve felt supported along the way. We appreciate your feedback on onboarding and Pro products as well. Getting clear expectations upfront and ensuring the right solutions are aligned to each business is important, and your perspective helps us continue to improve both the onboarding experience and how we position additional offerings. We’re glad to have you as part of the ServiceTitan community and appreciate your continued partnership. AK Adam K. CFO Construction Used the software for: 2+ years ### "Love Service Titan" March 5, 2026 5.0 Overall expereince has been great. We came from an old school pen and paper company to doing almost everything digitally. Pros Helps streamline workflows. Allows us to have almost all aspects of our business in one place. I appreciate that we are not charged for office staff users. Cons Customer support can sometimes be frustrating when you are trying to get a quick fix for something but overall isnt terrible. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for your continued trust over the past two years. We’re glad to hear that ServiceTitan has helped streamline your workflows and bring so many aspects of your business into one place. Making that transition from paper-based processes to a fully digital operation is a big step, and it’s great to hear the platform has supported that evolution. We also appreciate you calling out the flexibility around office staff users. Providing value across the entire organization, not just field teams, is something we’re intentional about. On the support side, we understand your feedback. When something needs a quick fix, responsiveness matters. We’re continuing to invest in improving speed and accessibility so you can get the help you need without delays. It’s great to hear that overall your experience has been positive, and we appreciate the recommendation. TH Tina H. Office Mgr. Real Estate Used the software for: 6-12 months ### "Our Office and Experience" March 5, 2026 4.0 Onboarding was rushed. Other than things seem to be going ok for our needs. Our contact person \[sensitive content hidden\] has been great. Pros \[sensitive content hidden\] has been great to work with. Regular customer service is difficult to get through when you need to speak to someone verses email. Cons It would be great when on boarding you have a representative join the company for that 1st 2 weeks. One week to see how the business is run before the on boarding of the actual program. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience. We appreciate the candid feedback. We’re glad to hear that your direct contact has been a strong partner throughout your onboarding and early use of ServiceTitan. Having consistent support during that transition is important, and it’s great that part of your experience has been positive. We also hear your feedback on onboarding. Getting set up on a new platform should feel structured and supportive, not rushed. Your suggestion around having more hands-on involvement early on, including time spent understanding your business before diving into the system, is valuable and something we continue to evaluate as we improve the onboarding experience. On support accessibility, we understand the frustration when you need immediate assistance and can’t quickly connect with someone. We’re actively working to improve responsiveness and make it easier to get real-time help when it’s needed. OH Oscar H. CEO Construction Used the software for: 1-2 years ### "Great Customer Service" March 2, 2026 5.0 Pros Love the customer service, my account manager \[sensitive content hidden\] was great everytime I needed anything. I always got a quick answer. Cons A bit complicated to set up. Sometimes it feels like you are not using all the features that you are paying for. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your feedback. We’re glad to hear that you’ve had a great experience with your account manager and that you’ve been able to get quick, reliable support when you need it. That level of responsiveness is something we strive for across every ServiceTitan customer experience. We also appreciate your honesty around setup complexity and feeling like you may not be using the full platform. ServiceTitan is a robust system, and getting everything configured and fully utilized can take time. Our goal is to help customers prioritize what matters most first, then continue to build from there so you can steadily unlock more value without it feeling overwhelming. If you’re open to it, we’d be happy to work with you on identifying areas where you can take advantage of additional features you’re already paying for and help simplify the setup where possible. We appreciate your feedback and your partnership. EB Eric B. Marketing and Finance Manager Construction Used the software for: 2+ years ### "Still Growing" December 9, 2024 4.0 Service Titan has been at times overwhelming but we've put the resources towards it necessary to improve and grow our business. Pros The customer experience aspect to inform customers where they are at within the process. It helps mitigate the biggest complaint customers have with contractors which is lack of communication. Cons I'd like more built out in the way of budgeting and progress report dashboards. Help us gamify our gross profit and operating profit goals through each department. Switched from [SuccessWare](https://www.capterra.com/p/106274/SuccessWare/) We want to scale with the latest and greatest software Review Source Response from ServiceTitan April 2, 2026 Eric, thank you for the thoughtful feedback and for sharing how your team is using the platform. We’re glad to hear that ServiceTitan is helping improve the customer experience, especially around communication and visibility. Addressing that gap is a big focus for many service businesses, so it’s great to see it making an impact for your team. We also appreciate your feedback on budgeting and progress tracking. The idea of more robust dashboards and gamification around gross profit and operating performance is a strong one, and it aligns with how many teams want to drive accountability and engagement across departments. That’s valuable input for us as we continue to evolve reporting and performance management tools. Your comment on the platform feeling overwhelming at times is understood. ServiceTitan is a powerful system, and it often takes intentional investment and time to fully unlock its value. It’s encouraging to hear that your team has leaned into that and is seeing growth as ML Mike L. Software Integration Construction Used the software for: 2+ years ### "Great product .. at what cost?" December 15, 2024 4.0 Though it is pricey and customer service is not great, Service Titan has really helped us maximize profit as we are able to free up time to use our team to their fullest potential. Once trained the technicians, CSR, DSR, Office, Warehouse team and Marketing team all have a part to keep the business at it's peak. Pros The call recording feature which is linked to each customer, allows us to train our CSR team and helps to prep our technicians before the call. The customer notifications are also a great feature to keep the lines of communication between us and the customer flowing. This allows for greater customer satisfaction leading to more reviews. Cons Service Titans customer service is not good. Because of this the high price and the unfinished often inferior Pro products really stand out. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing ServiceTitan The features and at the time customer service was top level. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Wintac, now Field edge, did not have the features we were looking for. Review Source Response from ServiceTitan December 16, 2024 We appreciate your feedback, Mike! We are actively working to improve our customer service experience and will be sure to share this with the team. LP Lori P. Office Manager Consumer Services Used the software for: 2+ years ### "Office Manager" December 2, 2024 5.0 We've been using for over 5 years and it is so much easier than our old, manual system. Pros No more lost paperwork. Can see customer's history. Cons Reps change too often. Would like to stick with one longer so they are familiar with our business. Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Reason for choosing ServiceTitan Liked what was offered better, even though we export into QuickBooks. Review Source Response from ServiceTitan December 9, 2024 Thank you so much for this wonderful review, Lori! We appreciate your feedback around our Success Managers. We always do whatever we can to keep you with the same rep for as long as possible, and will be sure to share your feedback with our Success leaders. ST Sasha T. Junior Digital Marketing Manager Consumer Goods Used the software for: 1-2 years ### "Project Management Perfected" November 20, 2024 4.0 With , the management of projects has been easier; not complicated procedures have been made systematic. The platform is easy to use: direct coordination results in fewer gaps and improves organizational team productivity with unprecedented ease. Pros One area where provides two groundbreaking enhancements that improve work management. In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard allows simple, real-time monitoring of the team’s work and project progress to identify the distribution of resources. Cons No in-depth asynchronous analyses for heightened performance potentials. The mobile application built has limited capability compared to the desktop version. Limited flexibility of customizing the current layout of reporting templates. Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Originally known as only a management tool with very basic scheduling abilities, has transformed itself. Some of the issues that could not be traced earlier include the lack of track and related uses of resource allocation and meeting deadlines. Review Source Response from ServiceTitan November 25, 2024 Thank you so much for taking the time to provide this feedback, Sasha. We greatly appreciate it and your partnership with ServiceTitan. SJ Steven J. Operations Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Best CRM for professional TRADES organizations in the market" October 23, 2024 5.0 Excellent overall customer service. Fully functional system with all the features a trades organization would need. Pros The most fully-functional CRM for trades organizations of all size. Cons Takes quite a bit to on-board and learn the system due to the complexity of functions. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) More features. Overall better solution. Pricing is also commensurate with products of its kind. Review Source Response from ServiceTitan October 29, 2024 Thank you so much for the incredible review! We appreciate you sharing your experience and are thrilled to hear you've had a great customer service experience. JV Jamie V. President Mechanical or Industrial Engineering Used the software for: 2+ years ### "ServiceTitan Review" October 22, 2024 5.0 8 of 10 overall. The product itself is phenomenal but is dragged down by the lack of customer support. They will issue you a CSM but he/she changes almost monthly. Pros Data and reports delivered quickly and efficiently. Cons Customer service. They do not have enough people to teach you to effectively use the product. Switched from [Total Office Manager](https://www.capterra.com/p/80729/Total-Office-Manager/) Needed something more robust. fit the mold. Review Source Response from ServiceTitan October 28, 2024 Thank you for providing feedback, Jamie! We're sorry to hear about your experience with our Customer Support and we will share this with our Support team. To learn more about effective use of the product we recommend checking out our Ember Sessions and our ST Certified User programs if you haven't already! DB Dawn B. Office Manager Consumer Services Used the software for: 2+ years ### "From paper to Tablets!" September 24, 2024 5.0 Just over 3 years ago we were hand writing all of our invoices and estimates and keeping track of a schedule on a basic calendar program. I was calling customers the day before confirming their appointments. I had all our maintenance memberships in an excel spreadsheet which I would maintain and email everyone each season. Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits. It worked and we thought we were doing great. Now...we save hours and look more professional with digital invoices and estimates...streamlined payment options...technician time clock and commission tracking. Our revenue has increased with much better reporting and marketing and recording keeping. We save so much time and our customers appreciate the more professional looking options. Pros It is a one stop shop for our business needs from reports and accounting to payroll to invoicing to inventory and purchasing with Marketing and GPS tracking. It has a user-friendly platform and awesome customer service. It makes us look professional with a lot less time than before! Cons At first it was a bit over whelming to get set up, but my onboarding rep was patient and compassionate and kept me motivated. It is a bit expensive, but once I realized everything we were getting for the cost, I realized it was worth it Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan Friend recommendation/referral. They spoke very highly of the program and the owners decided to go with that. Review Source Response from ServiceTitan September 27, 2024 This is exactly the type of review we love to read! Thank you so much for this feedback, Dawn. We're thrilled to hear about the positive impact ServiceTitan has made on your business. Can't wait to see all of your continued success! AS Alyx S. Owner Construction Used the software for: 6-12 months ### "Service Titans! We win" January 20, 2025 5.0 Pros I love that there is dispatch, marketing features, and also call tracking! Cons I don’t honestly have any “cons” regarding Service Titan. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ServiceTitan Service Titan had a lot better selection of items than Jobber. Switched from [Joist](https://www.capterra.com/p/230138/Joist/) Joist wasn’t as complex or custom as Service Titan is. Review Source Response from ServiceTitan January 22, 2025 Thank you so much for the review, Alyx! We're glad to hear you're finding value in ServiceTitan and we're glad to be your software partner. JK Jeff K. Electrical Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ServiceTitan is a must have!" May 23, 2025 5.0 has been a great addition to our company. The call recording has saved us numerous times and all the other features that are packed into this software are wonderful to help with so many aspects of operating a business. Pros has been instrumental in organizing our business. From booking jobs, scheduling jobs, dispatching, invoicing, estimates, time management...it's all here. Great product! Cons is a little complicated at first to integrate and set up for your particular business, but once that's done and the bugs are worked out for your needs, then it works great! Review Source Response from ServiceTitan June 2, 2025 Thank you so much for the wonderful review, Jeff! We're thrilled to be your software partner. JG Jonathan G. Director of Plumbing Construction Used the software for: 2+ years ### "The Best in the business" May 9, 2025 5.0 Wonderful, Would recommend to anyone running a service company. Pros Having all of the customer info in on place. Cons Reporting on numbers can become tricky at times. Review Source Response from ServiceTitan May 12, 2025 Thank you so much for the wonderful feedback, Jonathan! LD Luke D. Business Systems Manager Construction Used the software for: 2+ years ### "ServiceTitan for the Win!" January 24, 2025 4.0 We use ST for Dispatching, Invoicing, Payroll, Estimating, etc. It has been very positive, as our CSM has been helpful at resolving any issues that have come up. Pros It's ability to handle almost any task we need, and they keep adding functionality. Cons At times the support staff aren't helpful, and I have already tried most of the troubleshooting steps they suggest. I have seen that get better in recent days though. Review Source Response from ServiceTitan January 27, 2025 Thank you for taking the time to share your experience, Luke! We're glad to be your software partner and will be sure to share your feedback with our support team. Support is working extremely hard to improve and we appreciate that you've also noticed those improvements. We will work to continue to better the experience. RG Robin G. Office Lead Consumer Services Used the software for: 2+ years ### "Service Titian overview " November 7, 2024 5.0 we onboarded during covid, so I feel like, and everyone was on vacation in December. I felt like a stronger start would have been helpful. Pros reporting, time saved in the field, time saved in the office, we have great support, and we love the software. and all the new features . Cons having to have 3rd party company for support Review Source Response from ServiceTitan November 19, 2024 Thank you for taking the time to provide this feedback, Robin! We are glad to hear ServiceTitan is saving you time and that you enjoy the team you work with. We will make sure to share your sentiment around onboarding and appreciate the insight on how we can make our onboarding process smoother. Thank you again! MH Makaiya H. Service Construction Admin Construction Used the software for: 6-12 months ### "ServiceTitain - Kick Starter for your Company!" February 17, 2025 3.0 We had a pretty good experience, it was a bit difficult to get someone to help us on certain things, but overall, this site helped us get to where we are now! Pros helped us get our company started. They provided us with courses to guide us through the site and how to put information in. It showed everything all on one page; photos, forms, summary, etc. Cons Some files and photos were getting corrupted, the photo upload was a bit too grainy. There were not many parameters set to make sure our technicians were getting things done, and it was difficult to learn. Review Source Response from ServiceTitan February 19, 2025 Thank you for taking the time to provide us feedback about your experience, Makaiya! We're glad to be your software partner and will be sure to share this insight with our teams to continue to improve the ServiceTitan experience. TG Tina G. Software Specialist Utilities Used the software for: 2+ years ### "Effective Workflows" December 13, 2024 5.0 Pros Effective workflows, robust system allowing us to grow Cons can be hard to find how to do things on the back end, not very intuitive Switched from [SuccessWare](https://www.capterra.com/p/106274/SuccessWare/) Switch was made before I started work here Review Source Response from ServiceTitan December 16, 2024 Thank you for taking the time to share your experience, Tina! TK Tammy K. Accounting Lead Accounting Used the software for: 2+ years ### "Love Service Titan" December 10, 2024 4.0 I love working with this software if you are willing to put the time in to learn the software you can grow your business in ways you never thought possible. Pros Like the fact that Service Titan if always trying to grow in there ability to make system advances. The memberships are easy to create and monitor. Cons I wish that more of the Pro products were available to everyone and were a part of the standard package. Review Source Response from ServiceTitan December 12, 2024 Thank you so much for taking the time to provide this feedback, Tammy! We are grateful to be your software partner. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.