--- title: "ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ServiceTitan the right Work Order solution for you? Explore 337 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/150053/ServiceTitan/reviews/" page_type: "reviews" language: "en" --- ServiceTitan 4.3 (337) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of ServiceTitan Ease of use 4.1 Customer Service 4.0 ## Pros and Cons in Reviews SL Sai Akshith L AssistantshipEducation Management, 11 - 50 employeesUsed the software for: Less than 6 months. “As a Records Management professional, I found ServiceTitan to be highly effective for centralizing enterprise data and tracking complex workflows. While the reporting tools require some manual adjustment for custom queries, the overall data integrity and efficiency gains are significant.“ June 16, 2026 JS John S CFOConstruction, 201 - 500 employeesUsed the software for: More than 2 years. “Sometimes we have issues where we do not understand how transactions were recorded and why they don't export properly into our accounting package and now one in support can explain! “ May 18, 2026 DC Dominic C GMConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and reduce things slipping through the cracks.“ March 3, 2026 CH Connie H Accounts ReceivableConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! “ February 5, 2026 KK Khiana K Customer Service Representative and DispatcherConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “ServiceTitan is a beast in that it encompasses everything you could need for your business - customer communication, invoicing, inventory, scheduling, etc.“ June 26, 2026 KC Kirk C Training ManagerUtilities, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes, updates get sent through and some features on the program start to glitch. When we open tickets for more information, the turn around isn't the greatest.“ May 12, 2026 DC Dominic C GMConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive.“ March 3, 2026 CH Connie H Accounts ReceivableConsumer Services, 11 - 50 employeesUsed the software for: 1-2 years. “Does not work well with Quickbooks, takes ten times longer to process checks and invoices. “ February 5, 2026 ## Showing most helpful reviews Showing 1-25 of 337 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Logan M. Office Admin Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ST- Honest review" October 1, 2025 5.0 Overall it has been great. ST has transformed our company, and has helped up define processes and procedures, and work more efficiently. Pros Probably the best thing is the customer support. I appreciate that I can call at any time and get the help/advice I need. I also appreciate the opportunities for growth both personally and professionally. Cons The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed. There are different parts of ST that would be super helpful if it can be changed to fit our companys style/processes, but are unable to be. Also they always are trying to get you to spend more money. Review Source Response from ServiceTitan April 2, 2026 Logan, thank you for the honest and thoughtful review. We’re glad to hear that support has been a strong part of your experience and that you’ve been able to get timely help when needed. It’s also great to hear that ServiceTitan has helped your team build stronger processes and operate more efficiently. That kind of transformation is exactly what we aim to support. We also appreciate your candid feedback around performance and flexibility. Lag and limitations in customization can create real friction, especially when you’re trying to tailor workflows to fit your business. Those are areas we continue to focus on improving so the platform feels both reliable and adaptable. Your point on additional product offerings is also noted. Our goal is to provide optional tools that add value, not create pressure, and feedback like yours helps us ensure we’re striking the right balance. We appreciate your feedback and your continued partnership. HL Hunter L. Office Manager Construction Used the software for: 1-2 years ### "It's growing on us " March 25, 2026 4.0 It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it! Pros I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. Cons We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. Alternatives considered [BuildOps](https://www.capterra.com/p/194155/BuildOps/) Reason for choosing ServiceTitan Customer input. The salesman at BuildOps connected our team with a company out of state that didn't have their accounting and dispatching fully connected between BuildOps and their accounting software, their accounts were a complete mess. It showed us how important the integration was and to ensure that everything gets set up properly -- I also think they just connected us with the wrong customer. Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) The system was very simple but we were outgrowing it. Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share such a detailed and thoughtful review. We appreciate the honesty and the context around your experience. It’s great to hear that ServiceTitan is starting to deliver more value for your team over time, especially around collaboration, reporting, and the support you’ve received. We’re especially glad your current CSM has been a strong partner. That kind of guidance can make a meaningful difference as teams continue to refine their workflows and get more out of the platform. EK Edward K. Vice President of Operations Construction Used the software for: Less than 6 months ### "Not worth the money and headaches" March 10, 2026 2.0 My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications. However, I must say that working with some of your team members, including \[sensitive content hidden\] was a pleasure. Pros I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist. I appreciate the concept of what the software could achieve, but unfortunately, it’s not there yet. Cons ServiceTitan has numerous bugs and system flaws, making it making it not worth five times the cost of Housecall Pro. We traded some headaches for more complex issues. The support team struggles with minimally complex tasks, often requiring me to troubleshoot and explain the underlying problems. The support team needs untouched system errors, so these issues persist. I can’t wait a week or more for my team to use the system effectively. I’m still facing challenges with records imported from Housecall Pro. The data team leaders contacted me, but I haven’t had the time to review nearly 800 job and invoice records due to other time-consuming errors. I spent 4 months working with your team to implement a simple Clock I/O for technicians, but it proved impossible, so we reverted to flexible timekeeping, which isn’t suitable for many tradespeople. I also dislike how you made simple tasks overly complicated even for a super admin. In the age of remote work, it’s essential to design your system in a way that allows users to set their preferred time zone, similar to any other system. This approach eliminates the necessity of forcing users to set their devices to the time zone of their work location, instead of their actual living location or the need to purchase a new device. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing ServiceTitan The \[sensitive content hidden\] of our company used your product while working for a previous employer. Everyone that we know that have used you in the past says that you destroyed your software and should have left it alone. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Terrible product and the outsourced customer support was not able to fix issues. Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this has been for you and your team. We appreciate you acknowledging the individuals on our team who have been helpful. At the same time, it’s clear that the overall experience has not met expectations, and that’s something we take seriously. You’ve raised several important concerns around system stability, support responsiveness, data migration, and usability. Those are all foundational to how ServiceTitan should perform, and we understand how disruptive it is when issues persist or take too long to resolve. Waiting extended periods for critical functionality or needing to troubleshoot on your own is not the experience we aim to provide. Your feedback on implementation challenges, including time tracking and imported data, is especially important. These are core workflows, and we recognize the impact when they are not functioning as expected. The same applies to your point around system comp GD GINA D. MANAGER Consumer Services Used the software for: 1-2 years ### "SERVICE TITAN" May 15, 2026 5.0 Reading some of the experiences other companies share online about their CSMs made me realize even more how fortunate we’ve been working with \[sensitive content hidden\] . He has been phenomenal to work with. He’s responsive, knowledgeable, patient, and always willing to help us work through questions or processes without making us feel like just another account. As a newer Office Manager still learning all the moving parts of ServiceTitan and the industry itself, having someone like \[sensitive content hidden\] who takes the time to explain things and point us in the right direction has made a huge difference. He’s been a great resource for our team and genuinely feels invested in helping us succeed. And no… we’re not sharing him. Pros What I like most about ServiceTitan is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place. One of the biggest improvements for us was getting away from relying on multiple spreadsheets to track everything. Having information live in one system instead of several separate spreadsheets has made communication, tracking, and accountability much easier across departments. Cons At first, one of the hardest parts of ServiceTitan was understanding how much one setup or process can affect something else downstream. There are so many moving parts that it can feel overwhelming in the beginning, especially when you’re still learning how your company specifically operates within the system. But once you start understanding the connections and get things set up in a way that matches how your company actually works, it becomes extremely useful. A lot of the frustration early on was really just the learning curve and figuring out the best workflows for our team. Review Source HK Heather K. Controller Construction Used the software for: 2+ years ### "I would highly recommend Service Titan" March 5, 2026 5.0 My overall experience has been good; they have some great people that work at Service Titan, I have been fortunate to work with several of them! Pros The customer service particularly that of \[sensitive content hidden\]- We have had several CSM, but \[sensitive content hidden\] is by far the best of the best. She is there when you need her and continues to support Lakeside thru their journey! Cons The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill. Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) More options, better platform and room to grow. Review Source Response from ServiceTitan April 1, 2026 Thank you for the recommendation and for sharing your experience. We’re glad to hear that ServiceTitan has been a strong platform for your team and that you’ve found value in its ability to support growth and provide more operational flexibility. It’s also great to hear such positive feedback about your CSM. Having a consistent, reliable partner throughout your journey is something we strive for, and we’re happy that’s been your experience. We also appreciate your candid feedback on technical support response times. You’re absolutely right that when backend issues arise, timely resolution is critical to keeping your operations running smoothly. Delays that impact your ability to work are not something we take lightly, and we are continuing to invest in improving both speed and communication in these situations. It’s encouraging to hear that overall your experience has been positive and that you’ve had the opportunity to work with strong members of our team along the way. LO Lucianna O. Office - Call Center Manager Construction Used the software for: 6-12 months ### "Best Decision We Made!" March 23, 2026 5.0 ServiceTitan has been a gamechanger for our call center operations. It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line. I highly recommend ServiceTitan to any company looking to enhance their service management capabilities. Pros As a call center manager, I’ve had the opportunity to work with ServiceTitan for 8 months now, and I can confidently say it has transformed our operations. User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively. Data Insights: ServiceTitan provides extensive reporting capabilities, allowing us to analyze call center metrics in real-time. This data helps in making informed decisions to enhance our service. (You can even generate your own reports) Customer Support: The support from our customer success manager has been fantastic. She's always available to assist with any issues and offer valuable training resources. Cons Learning Curve for New Users: While the platform is generally user-friendly, new team members may require some time to fully understand all features. The system is very extensive. But once you're acclimated, the possibilities are endless. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) We were looking for a better, more proficient platform. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for the thoughtful feedback. We’re glad to hear that ServiceTitan has made a meaningful impact on your call center operations. It’s especially great to hear that your team is seeing value from the reporting capabilities and real-time data insights. Those tools are designed to help teams like yours make faster, more informed decisions, so it’s encouraging to see that come through in your day-to-day operations. We also appreciate your kind words about your Customer Success Manager. Having a strong partner to support training, answer questions, and help you get the most out of the platform is something we take seriously, and we’re glad that’s been your experience. JM Janeth M. Accounting Construction Used the software for: 6-12 months ### "Better late than Never!" February 26, 2026 5.0 So thankful my \[sensitive content hidden\] trusted me with the leap to transition. We know more about our business - good and bad - and we can now see all the ways we need to improve or HAVE inmproved! Pros We love being able to easily schedule a job, track cost and expenses while at the same time maintaining KPS's! Service Titan has been a game changer for us and business. Cons I wish I had a dedicated support member for support only not someone monitoring how I am using ST most and should use more. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Support, old and out of date product, very basis Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience. We’re glad to hear that the transition has been a positive one for your team. It’s great to hear that ServiceTitan is helping you stay on top of scheduling, costs, and KPIs while giving you better visibility into your business. That level of insight, both the wins and the areas for improvement, is exactly what the platform is designed to provide. We also appreciate your feedback on support. Wanting a more dedicated, responsive resource focused purely on helping you when issues arise is completely understandable. Balancing proactive guidance with reactive support is something we’re continually working to improve so customers feel fully supported in both areas. It’s encouraging to hear how much more clarity you now have into your operations and performance. We appreciate your trust in making the switch and your feedback as we continue to improve the experience. LJ Lisa J. ADMIN Consumer Services Used the software for: 1-2 years ### "The Titan of Service, ServiceTitan" February 26, 2026 5.0 Overall I would recommend this product to anyone who runs a HVAC company or service industry company and want to stay on top of your business and customers. Pros I use ServiceTitan for everything from taking the phone call to creating the job to dispatching my techs to accepting payments and batching over to QBO. Their reports also help to keep me updated on unsold estimates and sales for my techs. I feel my information is secure and have no worries of my customer's information being hacked. Cons I only say this because it was hard at first on getting hands on support through customer service, but after that I find customer support to be helpful when I do have questions or issues to arise. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Could not fulfill all the needs I needed to run my company successfully Review Source Response from ServiceTitan April 1, 2026 Thank you for the fantastic review. We truly appreciate you taking the time to share your experience. It’s great to hear how you’re using ServiceTitan across your entire workflow, from call intake to dispatch, payments, and reporting. Having everything in one place is exactly what the platform is designed to support, and it’s encouraging to see it helping you stay organized and on top of your business. We’re also glad you’re finding value in reporting and visibility into things like unsold estimates and technician performance, as well as feeling confident in the security of your customer data. We appreciate your feedback on the initial support experience as well. Getting timely, hands-on help early on is important, and while we’re glad things improved, we continue to invest in making that experience more consistent from the start. Thank you again for the recommendation and for trusting ServiceTitan to support your business. VR Verified Reviewer Service Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Hate to love it, Love to hate it." February 11, 2026 3.0 It's very much a love-hate relationship. Like Pizza and ice cream when you're on a strict diet and lactose-intolerant. Pros ServiceTitan is a robust software platform because it unifies scheduling, dispatching, invoicing, payments, and reporting in one cloud-based system designed specifically for home service and trades businesses, which streamlines operations end-to-end and supports both office staff and field technicians efficiently Cons ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations. Alternatives considered [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) Reason for choosing ServiceTitan More features and familiarity with the platform Switched from [Kickserv](https://www.capterra.com/p/122541/Kickserv/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Needed a more robust platform, ServiceTitan offered online scheduling Review Source Response from ServiceTitan April 1, 2026 Thank you for the candid and well-balanced review. We appreciate the honesty. We’re glad to hear that ServiceTitan is delivering value as a unified platform across scheduling, dispatching, invoicing, payments, and reporting. Bringing those core functions together to streamline operations for both office and field teams is exactly what the platform is built to do. At the same time, we hear your frustration around support. Delays, repeated escalations, and lack of follow-through, especially when issues are impacting day-to-day operations, are not the experience we aim to provide. Your feedback here is important and reflects an area we are actively working to improve, particularly around responsiveness, ownership, and resolution times for more complex cases. Your “love-hate” description is understood. ServiceTitan is a powerful system, but that power needs to be matched with a support experience that keeps your business moving without friction. We appreciate your continued partnership Erik J. Owner Consumer Services Used the software for: Less than 6 months ### "Avoid this company if you are small or medium business" May 6, 2026 1.0 I was not informed I was signing a 2-year contract. No demo was provided. Onboarding failed due to Service Titan's own delays, causing my technician to leave my business. I requested cancellation before onboarding was even finished. I never went live and never used the service. They refused to accept my cancellation for breach of contract and threatened collections if full amount isn't paid. How can I pay for something I never used? I filed complaints with five regulatory agencies. And disputed the charges on my credit card, my credit card dispute was approved. I would not recommend working with this company to anyone. Pros None that I experienced. Onboarding was never completed. They were slow to answer questions and did not know how to help with using the software. And they never explained to me that this is not a good software for small businesses. Cons I was sold ServiceTitan as a solution for my small appliance repair startup. I was never disclosed that the platform is designed for large commercial operations with multiple technicians — not solo operators or startups. I was never given a trial or a demonstration. Just a document with no explanation of what it entailed. They were deceptive and with help the real truth. I never used the service at all and requested cancellation after dealing with there disorganized support staff and complicated software. Review Source DP David P. Head of IT and Implementations Consumer Services Used the software for: 2+ years ### "In the Trades? Use ServiceTitan" January 17, 2025 5.0 Very pleasant experience, supercharged our field staff. Much better than even its closest competitors. Pros Reporting features and "build your own reports" with easy-to-use templates Cons Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end user knows more than their support team Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Ease of use, referrals, and attending an event. Review Source Response from ServiceTitan January 22, 2025 Thank you so much for the wonderful review, David! We're thrilled to be your software partner. SF Scott F. Office Manager Consumer Services Used the software for: 2+ years ### "ST is the best way to grow your business" December 16, 2024 5.0 ST continues to grow and evolve with the service industry. They dedicate time to offer webinars and training that not only help you in the software, but help you grow your business. Some of the Pro Products seem overpriced for what they offer, but that also depends on the size of your business and your needs. Pros Options! ST can be set up to work the way your business runs. Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value! Cons like all software, there are things that everyone wants to change that do not get changed... like PLEASE ADD A DARK MODE!!!! Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan For a better customer experience and more options Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) For a better office and field experience... and a better customer experience Review Source Response from ServiceTitan December 17, 2024 Thank you so much for the incredible review, Scott! We're glad to hear you're finding value in our customer programs, and cannot wait to see your continued successes! We appreciate your feedback and will share with the team. BS Brett S. Owner Construction Used the software for: 2+ years ### "Best HVAC software out there!" December 3, 2024 5.0 Very good, we having been using it for four years and we are still learning and getting to know the product. Pros It is so nice to have everything in the same spot, invoicing, dispatch, pricebook, inventory, payroll, etc. There is a good connection and communication between the office and the field because of the software. Cons Sometimes there are bugs, which is to be expected with any software, I also think training on new items products could be better. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan It seemed that Service Titan was better and that they may be better at changing and making updates for the future. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Looking for a product more inline with HVAC and have everything out of the same software Review Source Response from ServiceTitan December 9, 2024 Thanks for this amazing review, Brett! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. ST Spencer T. Chief Strategy Officer Construction Used the software for: 2+ years ### "Stop messing around and get ServiceTitan" December 9, 2024 5.0 Best ever. I will be a ServiceTitan user for life! Pros Brings our whole business into one place so we can see everything thats happening. Cons I hate that other people have access to it so I cant have the advantage. Switched from [Total Service](https://www.capterra.com/p/21343/Total-Service/) It was really bad. Surprised we made it as long as we did. Review Source Response from ServiceTitan April 2, 2026 Spencer, thank you for the strong endorsement and for being a long-time partner. We’re glad to hear that ServiceTitan is giving you full visibility across your business and helping bring everything into one place. That level of transparency and control is exactly what the platform is built to deliver. We also appreciate the candid note on competition. One of the things we’re focused on is helping every customer raise the bar, and it’s great to see teams like yours using the platform to stay sharp and operate at a high level. It means a lot to hear that you plan to be a ServiceTitan user for the long term. We appreciate your trust and your partnership. JH Joe H. Controller Construction Used the software for: 2+ years ### "Service Titan Customer Success with \[sensitive content hidden\] and Service Titan" March 2, 2026 5.0 I think Service Titan can be difficult at times to work with. I do understand there are stop gaps created in Service Titan to not allow actions that mess with the integrity of the data Pros \[sensitive content hidden\] has always been very responsive to questions and concerns that my arise. \[sensitive content hidden\] is very approachable, intelligent and quick to assess the situation. I wish I would have had a \[sensitive content hidden\] when I was at Acree Air Conditioning, LLC. Cons I find I have better results with questions in using Service Titan, by googling AI then I do the help topics within Service Titan. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for your continued partnership. We’re glad to hear that your Customer Success Manager has been a strong resource for you. Having someone who is responsive, knowledgeable, and easy to work with is something we prioritize, and it’s great to know that’s been a consistent part of your experience with ServiceTitan. We also appreciate your candid feedback on the help resources. Finding answers quickly should be straightforward, and your point about turning to external tools instead of our internal help content is important. We’re actively working to improve search, usability, and overall effectiveness of our knowledge base and in-product guidance. Your comment around system guardrails is also well understood. Many of those controls are in place to protect data integrity, but we recognize that they can sometimes make the platform feel restrictive or harder to navigate. TB Tyler B. President Construction Used the software for: Less than 6 months ### "Not worth the headache" September 25, 2025 1.0 I could not go lower than one star. This software is amazing with great capability. The reason they give you 3 months free in the beginning is because it will take minimum 3 months to figure out how to use it because the onboarding is so bad. More than likely you will be like me and have to adapt your business to fit Service Titan not the opposite way which was pitched by sales. Not work the money. I wish I would have shopped around. I have heard better things about House Call Pro Pros Super Powerful system with a ton of features. Long term it will help us grow as a company and provide more capability to provide value to customers. Cons Deceptive sales team: The sales team makes it seem like the system can be built to handle anything you throw at it. Then, when you onboard you realize there are large gaps in its capability especially around a showrooms and writing custom estimates. The onboarding process is terrible with little guidance until you start. Then the onboarding rep is overworked and is not available to help you build the system around your business. It can only handle sales in the field. You only find this out the week you go live. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) More capability and stronger CRM capability Review Source Response from ServiceTitan April 2, 2026 Tyler, thank you for the detailed and candid feedback. We hear your concerns around the sales process, onboarding experience, and product fit. Expectations set upfront should align with what’s actually achievable in the platform, and if there was a gap there, that’s something we take seriously and want to better understand. We also recognize your frustration with onboarding. Getting started with ServiceTitan should feel structured, supported, and tailored to your business. Feeling like guidance was limited or that resources weren’t available when you needed them is not the experience we aim to provide. Your point about discovering limitations close to go-live is especially important and something we continue working to improve through earlier alignment and clearer communication. JS John S. CFO Construction Used the software for: 2+ years ### "My Review 2026" May 18, 2026 5.0 Great! It is an important component to the success of our business. I wish that I had more time to explore and learn more about what it can do for our business. Pros Workflow Management - Our Customer Success Manager \[sensitive content hidden\] keeps us not only informed of what automation is coming through the pipeline but also supporting where we may have incomplete or incorrect set-ups. Having him keeps us operating more efficiently by utilizing the system the way it is supposed to! Cons Sometimes we have issues where we do not understand how transactions were recorded and why they don't export properly into our accounting package and now one in support can explain! Always Quickbooks to blame! Not saying that it isn't Quickbooks!! Review Source JK Jeff K. Electrical Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ServiceTitan is a must have!" May 23, 2025 5.0 ServiceTitan has been a great addition to our company. The call recording has saved us numerous times and all the other features that are packed into this software are wonderful to help with so many aspects of operating a business. Pros ServiceTitan has been instrumental in organizing our business. From booking jobs, scheduling jobs, dispatching, invoicing, estimates, time management...it's all here. Great product! Cons ServiceTitan is a little complicated at first to integrate and set up for your particular business, but once that's done and the bugs are worked out for your needs, then it works great! Review Source Response from ServiceTitan June 2, 2025 Thank you so much for the wonderful review, Jeff! We're thrilled to be your software partner. SG Summer G. Office Manager Construction Used the software for: Less than 6 months ### "Could use some work. " October 17, 2025 2.0 It would probably work great for a very large company that does a lot of service work and has complicated projects that need to be tracked. It does not work well for a company that wants to keep things simple and has fast 1 time projects. In my opinion, in the end, the price is not worth it. The cost of not only the implementation but the software price as well was more than we could justify. Pros ServiceTitan is a widely used software, so it makes it easy to find videos and other real users to whom you can ask questions. It is extremely advanced and would work well for large companies that offer multiple services. Cons The implementation process was extremely time-consuming and not informative. We felt very in the dark the entire time and were unaware of what we were supposed to be doing. The system software was sold to us with a lot of features, but none of them actually worked for the business. Review Source Response from ServiceTitan April 2, 2026 Summer, thank you for taking the time to share this feedback. We hear your concerns around implementation, clarity, and overall fit for your business. Getting started with ServiceTitan should feel structured and guided, not unclear or time-consuming without direction. Your experience of feeling “in the dark” during onboarding is not what we aim for, and it’s something we’re continuing to improve. We also understand your point about fit. ServiceTitan is a robust platform designed to support a wide range of workflows, and while that can be powerful for more complex operations, it can feel like more than what’s needed for teams running simpler, fast-turn projects. Aligning the platform to the right use case is important, and your feedback highlights where that expectation may not have been set clearly upfront. On features, it’s important that what’s demonstrated during the sales process translates into real, usable value once implemented. If that didn’t happen in your case, that’s some MS Mark S. RSM Construction Used the software for: I used a free trial ### "Dishonest and Avoids Commitment the Moment it Costs them anything." May 1, 2025 1.0 They reached out to me and set up a call/meeting with promises to streamline the business. Once they had gathered my information, they lied about the company capabilities and quickly told me they couldn't help me. Pros Nothing. They appeared to be professional and leading edge but nothing was as promised. Cons Dishonest. Shifty. A business I would never partner with as nothing promised to me was actually possible. Review Source Response from ServiceTitan April 2, 2026 Mark, thank you for sharing your feedback. We’re sorry to hear about your experience. The situation you described around expectations being set during initial conversations and then not aligning with what was ultimately possible is not how we aim to operate. Early discussions should be clear, accurate, and respectful of your time. In some cases, after a deeper discovery, it may become clear that ServiceTitan is not the right fit for a specific use case. When that happens, our goal is to communicate that transparently and as early as possible. Based on your experience, it sounds like that process did not feel clear or consistent. We take feedback like this seriously, especially when it relates to trust and communication. If you’re open to it, we would appreciate the opportunity to better understand what was discussed and where expectations broke down so we can address it internally. Thank you again for bringing this to our attention. PC Parker C. Lead Customer Service Representative Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Servie Titan Review" January 28, 2025 5.0 I have enjoyed it, most of my job is done on it. I directly benefit from how easy it makes things, especially the data tracking. Pros I love how streamlined everything is on it. The team is great and very responsive. It makes data tracking so easy, and they keep innovating ways to make it better. Cons I don't have anything really. I feel like I am just getting my feet wet, so the plethora of things it can do is a bit overwhelming. Review Source Response from ServiceTitan January 29, 2025 Making your job easier is exactly what we love to hear, Parker! Thank you so much for sharing your experience. RS Rick S. Overhead Door Nfld. Limited Construction Used the software for: 2+ years ### "Great for orgnaization" December 2, 2024 5.0 Great product, Service Titan's service is good and helpful, also customer's love getting notifications when our technicians are on route... Overall, our technicians like it and our office staff. Pros There are many different things I Like about Service Titan some of the most important is Calendar Organization, the Content portal and being able to keep a good working customer history back-up which is easy to look-up when in need. Cons One of the minor things i don't like but not necessary a deal breaker is that there is no drag and drop in calendar view, but its still pretty easy to change your schedule when required. Review Source Response from ServiceTitan December 9, 2024 Thanks so much for this review, Rick! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. JR Jaclyn R. Dispatcher, ServiceTitan Champion Construction Used the software for: 1-2 years ### "ServiceTitan is a wonderful software! " December 19, 2024 5.0 Pros ServiceTitan is a great software. We use it at work and I love learning new things all the time. It has simplified so much for our company. It is easy to learn and easy to use. It has helped us grow our customer database and reach our existing customers to be able to better inform them when a technician is scheduled, coming to their home and even follow up afterward. Our technicians love it as well and it gives us in the office all the information we need to keep our database up to date. They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch Network. I would recommend ServiceTitan. Cons I haven't found anything I dislike at this time. Review Source Response from ServiceTitan January 2, 2025 Thanks for this amazing review, Jaclyn! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. BS Beth S. CSR Manager Construction Used the software for: 2+ years ### "CSR Manager " December 2, 2024 4.0 Great. We wouldn't switch to any other scheduling provider. Pros Easy to book calls and easy to review the schedule. Dispatching easy!! Cons My least favorite thing about service titan is the reports. Switched from [ServMan](https://www.capterra.com/p/80728/ServMan/) We needed more for our scheduling system. Review Source Response from ServiceTitan December 9, 2024 Thank you for taking the time to leave us a review, Beth! We appreciate your feedback related to our reports. If you have any ideas on how to improve, please head to ideas.servicetitan.com! CC Charles C. President Construction Used the software for: I used a free trial ### "Service Titan The Great Money Grab " January 18, 2025 1.0 Chaos, Chaos, Chaos. If you want to waste your companies time and never get anywhere, never get onboarded and ultimately ever get a chance to try a companies software they are supposed to selling. Then Service Titan is for you. Service Titan will get you going no where in a hurry running around with them in endless circles upon circles. Service Titan is the standard in preverbal do loops in software. Round and Round you will go. Pros Never got a chance to try it because the Service Titan Team NEVER got anything set up to even try. Cons Service Titan Team was obsessed with getting $$$$ it was all they wanted which is why they never even got us onboarded to even try their software. The team that tried to get us set up was so inept they had us set up for a teams meeting in another country hahaha they really were hilarious towards the end and we never did ever get onboarded Review Source Response from ServiceTitan January 22, 2025 We're sorry to hear this was your experience with ServiceTitan, Charles. We will be forwarding this to our team for review. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.