--- title: "ServiceTitan Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceTitan Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/150053/ServiceTitan/" page_type: "product" language: "en" --- # ServiceTitan Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceTitan ## What is ServiceTitan? ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ## What is ServiceTitan used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[HVAC](https://www.capterra.com/hvac-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Recognitions Shortlist Overall rating Based on 339 user reviews Reviews sentiment Positive 84% Neutral 4% Negative 11% Pros & cons Supports scalable business growth Comprehensive dispatch management tools Frequent bugs and technical issues High and variable pricing Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Construction Management / 2026 - Electrical Contractor / 2026 - Electrical Estimating / 2026 - Field Service Management / 2026 - HVAC / 2026 - HVAC Estimating / 2026 - Plumbing / 2026 - Roofing / 2026 - Service Dispatch / 2026 - Work Order / 2026 - Construction CRM / 2025 - Landscape / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ServiceTitan alternatives Highest Rated [4.7 (2,743)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (1,475)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/150053/ServiceTitan/alternatives/) ## FAQs about ServiceTitan Overview ### What problems does ServiceTitan solve? ServiceTitan solves scattered scheduling, weak dispatch visibility, spreadsheet-based tracking, and slow invoicing by putting calls, customer history, technician locations, payments, memberships, and reporting in one system. Dispatchers, CSRs, field technicians, service managers, and owners benefit most by reducing missed appointments, manual admin work, and blind spots in technician performance and marketing ROI. Answer based on 193 reviews Overview ### Which roles and teams benefit most from ServiceTitan? ServiceTitan is most used by owners, presidents, and general managers who need visibility into revenue, operations, and team performance. Office managers, service managers, and CSR teams rely on it for scheduling, dispatching, and customer communication, while accounting, finance, IT, and marketing teams use it for reporting, integrations, billing, and campaign tracking. Answer based on 332 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is ServiceTitan built for? ServiceTitan is built for small trade contractors, with 92% of reviewers from small businesses and 56% in Construction. It also serves Consumer Services companies at 23%, with limited use among midsize firms at 6%, enterprises at 2%, and Utilities businesses at 3%. Answer based on 336 reviews Features and Usability ### What are the key features of ServiceTitan? ServiceTitan includes core field service features like scheduling, dispatch management, work order management, and billing & invoicing, plus a mobile app for estimates, payments, and signatures in the field. Differentiating capabilities include reporting and activity dashboards, customer history and job history, GPS tracking, and QuickBooks integration. Answer based on 126 reviews Overview ### Can ServiceTitan help grow a service business? ServiceTitan supports business growth by combining scheduling, dispatching, invoicing, reporting, and customer communication in one system. Many HVAC and home service teams connect it with better visibility, more efficient operations, and stronger scaling, though growth usually requires solid onboarding, internal resources, and a budget that fits smaller businesses. Answer based on 54 reviews Integrations ### Which third-party tools and platforms does ServiceTitan integrate with? ServiceTitan connects to 10 third-party tools and platforms, with reviewer-confirmed integrations including QuickBooks Online, QuickBooks Desktop Enterprise, QuickBooks Enterprise, Sage Intacct, Microsoft Excel, ClearPathGPS, Ooma Office, and pulseM. Official catalog listings also include Google Maps, Birdeye, Podium, Broadly, and Azuga Fleet. Answer based on 41 reviews Getting Started and Support ### How easy is it to onboard and train a team on ServiceTitan? ServiceTitan offers in-person training, live online sessions, webinars, documentation, and videos, giving teams several ways to learn. Frontline users like technicians, CSRs, and dispatchers often get comfortable quickly, while admins and new implementers usually need more time because setup, templates, and connected workflows can feel complex early on. Answer based on 65 reviews Getting Started and Support ### What customer support options does ServiceTitan offer, and how do users rate the experience? ServiceTitan offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, knowledgeable, and responsive, especially through chat and phone, but experiences vary. Common complaints include slow follow-up, changing success managers, uneven issue resolution, and difficult onboarding for more complex needs. Answer based on 126 reviews Features and Usability ### How easy is ServiceTitan to use? ServiceTitan handles core tasks like booking, dispatching, and job history clearly, but overall ease of use depends on company size and setup. Many home service teams find the main workflow manageable after training, while smaller businesses and back-office users often find advanced settings, reporting, and customization less intuitive. Answer based on 95 reviews ## Who uses ServiceTitan? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Supports scalable business growth 86% positive reviews out of 43 Most reviewers indicate ServiceTitan streamlines operations, enabling companies to expand, increase revenue, and adapt to changing needs. Sanjeev K. Office Administrative Manager, 11 - 50 employees. "It can help a small organization grow and scale to new heights." Frequent bugs and technical issues 73% negative reviews out of 49 Most users report recurring glitches, slow support response, and unresolved problems disrupt workflow and cause ongoing frustration. Makaiya H. Service Construction Admin, 11 - 50 employees. "Some files and photos were getting corrupted, the photo upload was a bit too grainy." Comprehensive dispatch management tools 92% positive reviews out of 25 Most reviewers describe dispatch as intuitive, connecting teams, streamlining scheduling, and improving job assignment efficiency. Dominic C. GM, 11 - 50 employees. "From dispatch to reporting, it creates clarity for the team and accountability at every level." High and variable pricing 62% negative reviews out of 45 Some reviewers feel pricing is excessive, with additional costs and setup fees making it difficult to justify for many businesses. Steven G. Senior Advisor, 51 - 200 employees. "The largest con for us is the price and learning curve for many of the modules. " Extensive business activity tracking 88% positive reviews out of 24 Most reviewers find tracking features simplify monitoring sales, marketing, technician performance, and job progress across departments. Molly F. Admin, 11 - 50 employees. "We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home." ## Features AI summary Based on 3,952 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Mobile Access** (**62%** of reviewers rated this feature as critical) - **Scheduling** (**61%**) - **Billing & Invoicing** (**60%**) ServiceTitan supports all three of the features reviewers value most: **Mobile Access**, **Scheduling**, and **Billing & Invoicing**. Together, these capabilities help businesses keep field teams connected, assign jobs more efficiently, and manage customer billing with greater accuracy, allowing teams to complete work faster and maintain a more organized service operation. Mobile Access 4.0 (99) 76.77% of 99 reviewers that rated this feature as important or highly important With ServiceTitan’s mobile access, you can work seamlessly in the field, even offline, as data syncs when reconnected. Reviewers appreciate its reliability and ease for technicians, though some mention occasional loading issues and wish for better offline and office-side mobile support. Scheduling 4.3 (134) 77.61% of 134 reviewers that rated this feature as important or highly important It gives you flexible scheduling tools to assign jobs, optimize routes, and adjust capacity. Reviewers appreciate its user-friendly interface, route optimization, and quick job assignment, but some mention limitations with overlapping appointments and wish for better integration with Google Calendar. Service History 4.3 (46) 82.61% of 46 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Calendar Management 3.9 (42) 61.90% of 42 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Work Order Management 4.0 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Billing & Invoicing 4.2 (114) 76.32% of 114 reviewers that rated this feature as important or highly important ServiceTitan offers integrated billing and invoicing, letting you create, send, and collect payments easily. Users think it streamlines workflow, supports online payments, and integrates with QuickBooks, though some find project billing less smooth and wish for easier estimate-to-job conversion. ServiceTitan 137 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Bid Management: Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison - Billing & Invoicing: ServiceTitan offers integrated billing and invoicing, letting you create, send, and collect payments easily. Users think it streamlines workflow, supports online payments, and integrates with QuickBooks, though some find project billing less smooth and wish for easier estimate-to-job conversion. - Budget Tracking: Track actual spending to ensure it's in line with the planned budget - Budgeting/Forecasting: Create budgets based on historical data and future projections - CAD Tools: Computer aided design to create precision drawings or technical illustrations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Change Order Management: Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs - Checklists: An itemized to do list that can be edited as tasks are completed - Chemical Usage Tracking: Schedule, track and record applications of chemicals such as fertilizers, pesticides or herbicides - Client Tracking: Track all company interactions with current clients - Commercial: Specialized for organizations who focus on commercial projects and processes - Commercial/Industrial: For commercial and industrial purposes - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Cost Database: Collection of data related to the costs associated with various items, products, services, or activities - Cost Estimating: Forecast the cost and resources required to complete a project - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: ServiceTitan helps you organize customer information, track history, and manage contacts in one place. Reviewers appreciate easy access, reporting, and marketing integration, though some report issues with data imports and wish for improved user-friendliness and accuracy after onboarding. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electrical Estimating: Estimating software designed for electrical businesses - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - File Storage: Store and access documents, forms, and photos in one centralized place - Fleet Management: Management of commercial motor vehicles for work-related purposes - For AEC Industry: Primarily serving architecture, engineering, and construction industry professionals - For Carpet Cleaners: Designed to be used by carpet cleaning businesses - For Commercial and/or Industrial Electrical Contractors: Primarily serving commercial or industrial locations needing electrical work - For Handyman Industry: Serves handyman professionals - For HVAC Companies: Software designed specifically for HVAC companies - For Lawn Care: Specifically designed to meet the needs of lawn care businesses - For Locksmiths: Software is designed specifically for use of locksmith companies - For Pest Control Companies: Intended to be used by pest control companies - For Plumbing Industry: Serving plumbing industry professionals - For Residential: Specialized for organizations who focus on residential projects - Forecasting: Form predictions based on past and present data/trends - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Groundskeeping Management: Track grounds activities done in the field - Incident Management: Manage and track all disruptions and incidents - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Irrigation Tracking: Manage irrigation equipment and trends - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: With ServiceTitan’s mobile access, you can work seamlessly in the field, even offline, as data syncs when reconnected. Reviewers appreciate its reliability and ease for technicians, though some mention occasional loading issues and wish for better offline and office-side mobile support. - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Pest Activity Tracking: Manage inventory based on different requirements of individual work orders - Pesticide Usage Tracking: Track the amount of pesticide inventory used on jobs - Photo Capture: Capture photos for any type of use case - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Progress Reports: Document and report the progress of ongoing projects - Project Billing: Business model that bills clients an amount based on the project/task/job performed - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Tracking: Monitor the progress of projects from start to finish - Purchase Order Management: Create, send, and track purchase orders and their statuses - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Real-time Scheduling: Based on availability, instantly confirm or deny a request when a new booking is made - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Routing: Plan daily routes to optimize employee scheduling and provide directions - Sales Approval: Ensure that quotes/invoices are correct before sending to customers - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduling: It gives you flexible scheduling tools to assign jobs, optimize routes, and adjust capacity. Reviewers appreciate its user-friendly interface, route optimization, and quick job assignment, but some mention limitations with overlapping appointments and wish for better integration with Google Calendar. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - SMS Messaging: Send messages via SMS - Supplier Management: Manage all supplier data and operations - Takeoff: Measure digital plans to calculate labor and materials needed - Task Management: Create, manage and track all task activities and progression - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Visual Assemblies: Displays a graphical view of a build assembly to visualize which portion of the project you're estimating - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Website Integration: Seamlessly integrates with 3rd party websites - Work Order Creation: Create a new work order - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (303) 4.2 Based on 303 reviews ## Pricing Value for money 3.8 (254) [View pricing plan details](https://www.capterra.com/p/150053/ServiceTitan/pricing/) Starter Custom Quote Available It includes: - Proposals - Quotes - Service Agreements - Scheduling - Dispatch - Leads - Call Recording - Technician App - Inventory App - Equipment History - Crew Management - Dynamic Forms - Truck Replenishment - Client Portal - Technicial Tracking - Client Specific Pricing - Two Way SMS - Self-Scheduling - CRM - Purchase and Inventory - Project Tracking - Accounting - Job Costing - Autoreports and Dashboard Essentials Custom Quote Available It includes: - Mobile Estimates & Invoices - Payroll Management The Works Custom Quote Available It includes: - Configurable Payroll - Advanced Reporting - Commission Tracking - Customizable Memberships Value for money 3.8 (254) 3.8 Based on 254 reviews ## Integrations [ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Birdeye](https://www.capterra.com/p/152997/BirdEye/)[ Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[ Azuga Fleet](https://www.capterra.com/p/153228/Azuga-Fleet/)[ One Step GPS](https://www.capterra.com/p/197399/One-Step-GPS/)[ GPS Insight](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (326) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (326) 4.0 Based on 326 reviews ## User reviews Overall rating 4.3 Based on 339 reviews Filter by rating 5(221) 4(64) 3(16) 2(11) 1(27) Mentioned topic Sorted by most recent JY Jeff Y. Owner Consumer Services ### "Good system but horrible training" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 August 4, 2026 Pros The product has an incredible amount of tools and isn't that hard for the technicians to use out in the field Cons The price is extremely high and the training support is absolutely horrible. I have been to many training classes that ServiceTitan hosts and they are worthless Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kaley M. Software Administrator Consumer Services ### "Only Getting Better With Time" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 30, 2026 Being on ServiceTitan for about 7 years now, our team has experienced many changes in the platform, some easier to adapt to, some harder - all with the same end goal of enhancing the user experience. We have had our difficult days and also extraordinary days - through it all, our experience with ServiceTitan has kept since 2020 and we plan on only continue to grow with them. Excited to see what else is to come! Pros ServiceTitan is a user friendly platform that it is constantly improving. It encompasses both an office and technician experience that seamlessly blends the two together. Both customer and employee information is protected by allowing various permissions to be set per user as well as the option for Multi-Factor Authentication when sensitive permissions are involved which is a major plus to have trust in our platform. Cons A second separate platform is required which integrates with ServiceTitan for the Accounting portion of the business; I believe there are still two options available upon onboarding. While we do enjoy the other platform as it does have many additional features ServiceTitan does not currently possess, it would make for a simpler experience to have only one platform to work in some day. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Looking for a cloud based program that was less antiquated. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LO Lisa O. Office manager Construction ### "Worst Company EVER" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 29, 2026 Worst company ever!!! You can never speak to management to discuss your account. Training is awful! The failed me on training after telling them I was on a time schedule. I explained I had to delay training after they admitted the failed us. Started charging us for the software and they say they can't stop the auto draft!!! And anyone you talk to in the company has a script to read and you can NEVER GET A SOLUTION TO A PROBLEM. STAY AWAY FROM THIS COMPANY!!! Pros I like nothing about this company. When talking to someone on the phone they do not communicate, they read a script from management Cons Lack of communication with management. They filter their calls and you can never talk to billing. They are charging me for software we are not using and they are telling me they can't stop the auto drafts. Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) Thought Service Titan would be better, WRONG! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. John H. Owner Construction ### "If you don't like it for any reason the only way to get out is pay roughly 22k." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 9, 2026 ServiceTitan — A Warning to Small Business Owners Before You Sign We resisted ServiceTitan for years. The non-cancellation policy concerned us, and the volume of negative reviews on their BBB page gave us serious pause. We did our homework and walked away — more than once. Then came Moses Jaenson. He was persistent, polished, and made one promise repeatedly and explicitly: if we were unhappy in the early stages of the contract, he would personally ensure we could get out. We asked more than once. He confirmed it more than once. Based on that assurance, we signed. It was a lie. When we attempted to hold them to what was promised, ServiceTitan denied the conversation ever happened. Our chat history — the very messages documenting Moses's assurances — disappeared entirely. Threads that contained critical exchanges now show no history at all. When we raised this, we were told we were misremembering. We were not. To exit the contract we were quoted approximately $22,000. We cannot pay that. They know we cannot pay that. That is not a coincidence — it is how this works. When we asked for any meaningful resolution for what we had been put through, they offered one month of Marketing Pro. One month. Here is what you need to know before signing with ServiceTitan: The cancellation terms are brutal and they are not clearly communicated upfront. If you wish to cancel you'll have to pay the remaining roughly 22k balance to get our and if you want to cancel after your initial contract ends, you must do so within an exact 30-day window or you are automatically renewed and locked in again. There is no grace period and no flexibility. The sales process and the contractual reality are two very different things. What you are told to get when you to sign up may not reflect what the contract actually says — and the contract is what will be enforced. We are sharing this because we wish someone had shared it with us. ServiceTitan is a capable platform. But a capable product does not require deceptive sales practices to close deals, and it does not need to trap customers who want to leave. With AI-driven alternatives closing the feature gap quickly, you now have real options — options that will not cost you $22,000 to walk away from if the fit is not right. Think carefully. Read every word of the contract. Get every promise in writing, in email, take screenshots of every conversation as it's happening, before you sign anything. Pros Reporting is good and our trainer is solid. The biggest problem we had was the telling us anything to get us to sign up. Cons Them lying to us about the ability to cancel. They must send their ultimate closer after a few years and tell them to say whatever is needed to get the deal closed. Horrible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Khiana K. Customer Service Representative and Dispatcher Construction ### "Very powerful software!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 June 26, 2026 Overall, we love the core product and find it very useful! It helps our company stay organized and has saved us countless times whether it is catching when a vendor charges us for something they shouldn't have, having a client's phone call recorded for reference, etc. We love that absolutely everything is tracked! Pros 1) ServiceTitan is a beast in that it encompasses everything you could need for your business - customer communication, invoicing, inventory, scheduling, etc. 2) They offer training in various ways - video modules, articles to read, podcasts (ToolBox for the Trades), in person events (Pantheon, Toolbox Live), webinars (Torch network, Sparks, Ember), etc. These training opportunities help you utilize ServiceTitan to the full but also teach you how to grow your business and provide better service. 3) Customers get to have a say in the road map. There is an ideas page where we can submit our ideas for ways we would like to see the software improved or new components we would like to see added to it. Clients can vote on the ideas and popular ones are considered in future software releases. 4) They allow us to test new features out before they launch them and your company can become part of a beta. We love being able to learn how to use the new component ahead and provide feedback to help them improve it. Cons 1) Their customer support could be improved. Sometimes it takes a while for you to be routed to the correct support agent, specialist or developer and receive a solution to a problem. They are quick for an initial response however, cases remain open for an extended period of time (a few months). Sometimes the support cases are closed without a resolution being found or with being told things are working as intended and they couldn't recreate the problem on their end or it is a known "disconnect" and a resolution is on their future roadmap. 2) When there is a new software release, there tend to be a lot of bugs and issues that follow it - both in the office and on the mobile app. 3) There is frequent staff change over and our CSM changes regularly. Often we are provided with someone who is new to the software and is unable to provide us with the support and guidance we require to resolve more complex problems. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Director of Business Software Utilities ### "Service Titan Thoughts" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 25, 2026 I would rate it a 9/10 I think they are a great company that is trying their best to make sure you are taken care of, and want to make your company better. They listen to their customers and have a great youtube channel that can help you, and your team become better at using Service Titan, and be more secure in the product. Pros What I most enjoy about service titan is there large knowledge base that is updating on a regular basis, and how in their knowledge base they have links to other sources that can help as well. They also have something called Titan Advisor, which shows how much of their product you are using, and what you could use more of. Getting Certified it also great because you get faster and more detailed responses from their support. Cons Support can be slow to answer, but if you get certified you get faster responses, and more detailed responses on how to solve the issue. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SA Sai Akshith L. Assistantship Education Management ### "Streamlined Enterprise Records and Workflow Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 16, 2026 As a Records Management professional, I found ServiceTitan to be highly effective for centralizing enterprise data and tracking complex workflows. While the reporting tools require some manual adjustment for custom queries, the overall data integrity and efficiency gains are significant. Pros Strong data management capabilities, central record-keeping, and efficiency in tracking workflows. It is highly recommended. Cons Reporting tools can have a learning curve or require minor manual adjustments for complex custom queries. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Miguel L. Integrations Facilities Services ### "Gets the job done, but at a cost." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 June 15, 2026 Overall, this company has helped us to grow, so we will be sticking with them. But with the high prices the customer service must improve as well as the product. Pros ServiceTitan is great for customer support, accounting, invoicing, dispatching & team collaboration. Cons Customer service is a main issue along with the high prices. They are trying to be an all in one company, but are far from it. Because of this, they are charging top dollar for their add-on's. Additionally, the deeper you get into ServiceTitan the harder it is to leave. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Features along with customer service which was great over 10 years ago. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Reasons for choosing ServiceTitan Features along with customer service which was great over 10 years ago. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WW Whitney W. Office Manager Construction ### "A Powerful System That Evolves Every Single Day" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 3, 2026 ServiceTitan is an amazing system overall. Having used it for the past four years, I can confidently say it has completely transformed how we run. What I love most is that the platform grows every single day, constantly rolling out updates and features that make us more efficient. Over the last four years, I have learned so much about the depth of this system, and the best part is that the training is always right at your fingertips when you need to master something new. It does put all of your operational eggs in one basket—meaning a system outage can temporarily stall the whole company—but the sheer power, continuous innovation, and learning opportunities make it completely worth it. I can't wait to see what else I'll learn in the years to come! Pros The system is incredibly deep, and I love that I discover something new to improve our operations every single day. The best part is that the training is always right at your fingertips. Whenever I'm unsure about a feature or want to optimize a workflow, the resources are right there, making it easy to learn on the go without slowing down my day. Cons The biggest downside to ServiceTitan is how entirely dependent the business becomes on it. It truly puts all of your eggs in one basket. When the platform experiences a system outage, it paralyzes the whole company—the office loses access to customer records and schedules, and the field technicians can't get the data they need. While the system is powerful when running, the operational risk during downtime is a major anxiety for any management team. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LR Libby R. Marketing Manager Construction ### "Good experience with ServiceTitan as a product, great experience with our CSM, \[sensitive content hidden\]s!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2026 Good experience with ServiceTitan as a product, great experience with our CSM, \[sensitive content hidden\]! Minimal issues so far with updates, pesky Pro product contracts at times. Pros My CSM \[sensitive content hidden\] for sure! He is super knowledgeable without being pushy, and if he doesn't know the answer to a question, he will find an answer! He is by far the best CSM that has had our account since we've been with ServiceTitan. Cons Lots of updates that can leave our small crew behind sometimes. Totally understand ST is trying to constantly improve, but sometimes it catches our guys in the field off guard. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/150053/ServiceTitan/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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