# Page 10 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is ServiceTitan the right Electrical Contractor solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (325) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 10 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 226-250 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SC Shannon C. Owner Construction Used the software for: 1-2 years ### "Absolutely the best software out there!" January 5, 2016 5.0 Pros There are so many features that I love about the product, I don't even know where to begin. Everything is extremely streamlined so that you have quick easy access to your customer information and history. The dispatching screen is very easy to read and manipulate. The mobile version allows your techs to dispatch themselves, update the invoices, collect the payment, run credit cards. Has really gotten my office so organized. Cons The only downside to technology is the wifi service. Sometimes there is trouble syncing data and you need to wait but Service Titan has even come up with a Mobile App now so that you can work from the App even if there is no wifi service. So they found a solution for that problem very quickly. Review Source KS KEVIN S. Owner Construction Used the software for: 1-2 years ### "Why did we wait so long to start using Service Titan" December 23, 2015 5.0 Pros We keep saying that it is one of the best business decisions we have ever made. Simplifies running our company, booking calls, keeping in touch with our clients, keeping our technicians accountable, seeing what marketing programs are working or not working, and on and on it goes. Maybe the best attribute of Service Titan is their constant innovation and their radical (In a good way? of keeping in touch with us. We can't help but suggest that other service companies take a serious look at this software. Cons Not much bad to say. Being a cloud based system, It has gone down a time or two in the years we have been using it. I believe they have upgraded their servers to the ones the Amazon's of the world are using. Review Source HM Hojjat M. president Construction Used the software for: Less than 6 months ### "Bunch of untrue statements" December 14, 2022 1.0 Horrible Pros Their presentation was completely different from what actually happened, during training other people complained about the same thing. lack of transparency Cons complicated, no customer service, rude service Review Source LR Laurel R. Accountant Construction Used the software for: 1-2 years ### "GREAT PROGRAM! VERY USER FRIENDLY!" February 25, 2016 5.0 Pros This program is very user friendly and the Service Titan team really goes above and beyond to adapt it to your individual business needs. Whenever I need help or have a question, I email and always get a timely response. Matthew Huber recently assisted me with some issues I was having with a new QB account and getting it in sync with Service Titan. His help has been absolutely priceless. He is very professional and knowledgeable and was very patient as he navigated me through understanding why I was having issues and how to fix them. Cons I have no dislikes with the product or the vendor. They are a very knowledgeable team and will assist you through chat, email or by phone. Very accommodating. Review Source AL ADRIANA L. CSR Public Relations and Communications Used the software for: 6-12 months ### "I LOVE HOW EASY IT IS TO MAKE AND BOOK CALLS" September 18, 2019 5.0 THE CUSOMER SERVICE IS ALWAYS RIGHT THERE TO HELP YO U Pros THE SOFTARE IS SO EASY TO WORK WITH FROM ANSWERING CALLS TO BOOKING CALLS, ITS AS EASY AS 1,2, 3, I WOULD RECOMMEND IT Cons ITS SO SIMPLE, I DONT HAVE ANYTHNG NEGATIVE TO SAY ABOUT IT I LOVE HOW EASY IT IS TO WORK WITH Review Source KS Kris S. Customer Service Manager Consumer Services Used the software for: 6-12 months ### "Service Titan Works For Me" November 1, 2018 5.0 We had difficulties getting started with the software, but now that everyone is comfortable with it we are loving ServiceTitan. The customer support is unsurpassed and has made the transition much easier. Pros The ease of use with ServiceTitan has been exceptional. The customer contact has been widely appreciated both within the company and externally. Cons The scheduling features were a bit difficult to get used to, however, the tools we have learned and started using has made it very user friendly. Review Source RL Ruben L. Field Supervisor Construction Used the software for: 6-12 months ### "Easy to use " February 15, 2020 5.0 My overall experience with service titan was great I really enjoyed it Pros The software was very simple to use I could upload multiple pictures and present to my client at the same time which was great Cons It was during the beginning that it would freeze then kick me out of the program and at times I would have to reset my entire iPad Review Source Response from ServiceTitan February 19, 2020 Thank you so much for taking the time to review ServiceTitan. We pride ourselves on making our platform easy to learn and intuitive to use, and during those times when it's not, our great support team is always here to assist. We've got lots of exciting releases planned for this year. Stay tuned! And we look forward to celebrating your continued success together DS Dalton S. Office Manager Consumer Services Used the software for: 6-12 months ### "Working out the Kinks " May 24, 2016 4.5 Pros Almost everything is integrated into the same program. We don't need separate call tracking, marketing tracking, employee tracking. It is all right there. Cons Some of the aspects of the site and app are a bit wonky and confining. For example, the inability to upload our own documents into "Forms," a very helpful menu. In order to put our contract into that tab, we would have to destroy our formatting and use the awkward and clunky form inputting feature. Furthermore, we have no real way to delete jobs, so unless our techs go through and manually complete each one they are assigned to, even if the client didn't actually have work done, jobs show up and clutter their pages. Most of our techs have jobs on their home pages from January. Review Source SH Scott H. Tech Consumer Services Used the software for: 1-2 years ### "A big program " November 20, 2018 4.0 Overall I like the customer service that is friendly and ready to help anytime for problems that can arise Pros The ability to add prices and services to anything Cons It does take a while to create an invoice for service not listed Review Source JS Jacqueline S. Accounting Manager Construction Used the software for: 6-12 months ### "You will grow to learn... Maybe love" February 25, 2019 4.0 Service Titan has a highly trained team that will walk you through any issues that you have which is a bonus, they have a fabulous knowledge base also to help. Pros The best feature that I like about Service Titan is the GPS feature. I am able to track my techs in the field so I can give a customer an ETA Cons You get charged for each managed Tech, which makes us have to use multiple softwares. Review Source CK Cari K. Customer Service Rep Construction Used the software for: Less than 6 months ### "Service Titan review" August 18, 2016 4.5 Pros I like that the techs can bill service calls and collect payments in the field. It's also nice that the office can see that info right away. The metrics are also very handy; you can see at a glance how the CSR's and techs are doing. We've done our own tracking using Excel spreadsheets for years; it's a huge time saver that ST does that for us. Cons For calls / projects taking multiple days, you need to create a project to schedule for multiple days; it would be nice just to copy from a previous day to the next day needed. Also, for service calls with multiple techs, we are not able to adjust the length of time that one tech is on that call without changing the length for all techs on that job. Sometimes we only need a helper for an hour or two for heavy lifting / tight spaces before they move on to another call; the dispatch board doesn't accurately reflect that. Review Source MB Michael B. CFO Used the software for: ### "Great Product, Amazing People" December 22, 2015 5.0 Our team switched to Service Titan in December of 2014. The transition was easy enough through their implementation team. Since implementation, we have an infinitely better view and understanding of our company, and our key performance indicators are never more than a click away. While we have seen the product & company grow and improve throughout the year, the one thing that makes me most impressed with Service Titan is the quality of care that they give to their customers. I know that I am not one of their larger customers, but they treat us like we are the only customer they are providing their software, and are never more than a phone call away. I believe Service Titan will continue to rapidly improve over the next 2 years, as they are constantly rolling out significant updates to their software. For us, we can't imagine doing business without them anymore. Review Source KC Kyle C. IT Manager Construction Used the software for: 1-2 years ### "So much potential, but a lot of bugs" December 18, 2015 3.5 Pros Brings the service industry into the 21st century! When it works, it works very very well. Cons When it doesn't work, it's very frustrating. Call box delays have been persistent since we started using it in roughly June 2014, and after contacting them multiple times (including higher-ups in management), the issue was somewhat resolved, but still ongoing as of Dec. 2016. Review Source hH heidi H. apm Consumer Services Used the software for: 6-12 months ### "ServiceTitan- GREAT for service company" October 25, 2017 5.0 Pros \-Easy to learn -CSM team is amazing -Makes a different in business almost overnight -Shows everything happening in the business Cons I really like this product. MY only con is that sometimes support takes a while to respond on the chat, but I am sure they are busy and they always respond. If I get busy, they send me an email. Review Source GE Giles E. Drain tech Consumer Services Used the software for: Less than 6 months ### "Lots of features, yet complicated process" May 25, 2019 4.0 Pros Price book. Locked in format of pricing, I don't have to change it for each customer. Cons It is complicated to get things done and finalize with customers. There are a lot of steps to have to go through to use it. Review Source Response from ServiceTitan June 5, 2019 Giles, Thanks so much for taking the time to review ServiceTitan. We've been working hard to build an amazing pricebook experience for our customers and are thrilled you think so, too. We're excited to have you on board. Please do reach out to your success rep if there's anything we can do to be of help. JB John B. Technical Director Utilities Used the software for: Less than 6 months ### "Servicetitan is an industry Titan" March 26, 2019 5.0 Overall, our experience with Servicetitan has been exemplary. Pros Servicetitan covers all of the aspects of running our water filtration business. From scheduling service to invoicing to memberships, it does everything. Cons Because of the enormity of Servicetitan's abilities, the complexity can be hard to manage. Review Source Response from ServiceTitan March 28, 2019 John, Thanks so much for taking the time to leave a review. We're driven by our mission to help hard-working service companies like yours and are excited to hear about your continued successes! MN Masa N. owner Consumer Services Used the software for: I used a free trial ### "Service Pros dream app" July 19, 2019 5.0 Pros This is the holy grail of scheduling systems. It has everything you need in a nice package that doesnt hurt the pocket book. Cons It does not run as fast as other softwares I've tried, it could be my computer? Review Source Response from ServiceTitan July 22, 2019 Masa, Thank you for taking the time to review ServiceTitan. We're thrilled you were impressed with our platform and humbled you decided to share your experience. We'd love the opportunity to work with you again in the future and wish you all the best for your continued growth and success! JL Jesseca L. Office/Field Manager Used the software for: 6-12 months ### "Easy dispatch board and love how the records can be pinned" February 1, 2018 5.0 Pros This is a very self explanatory program. Anyone off the street with a few minutes to view the videos can use it Cons I do not like the fact the version for the phone in the play store is JUST for technicians they need one for the office staff who has to have days on the go !!! Review Source JS Jamie S. Office Manager Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Very up to date." October 16, 2017 5.0 My technicians are able to be part of the office party. Pros This software is taking the techy age to another level. This is San Fran technology mixed with So Cal logic. Cons They are constantly stepping on their own tail. Moving up release dates, adding way too many new features at a time. Review Source CK Carrie K. CSR Construction Used the software for: Less than 6 months ### "Keeping customers info organized" October 18, 2019 5.0 Great product to keep customer's information organized. Many features to make the process simple and efficient. Pros Easy to use and many features and options. Cons Took some time to get used to the format but everything is great. Review Source Response from ServiceTitan October 25, 2019 Thank you Carrie for taking the time to review ServiceTitan. We've been working hard to build an amazing software and we're thrilled you find it easy to use! We're excited to have you on board. Please do reach out if there's anything we can do to be of help. SS Shawndolyn S. customer service representative Consumer Services Used the software for: Less than 6 months ### "Titan strong" June 17, 2020 5.0 awesome Pros I love how easy it is to navigate through. This my go to daily and I never have a issue. Cons nothing everything was so simple and easy . Review Source Response from ServiceTitan June 19, 2020 Thanks for the 5-star review! We're thrilled you're impressed with ServiceTitan and humbled you decided to share your experience. We love having you onboard. Looking forward to continuing to support your business. Our support team and success managers are always here for you. Please reach out if you have any questions. CE Cosme E. Leasing Real Estate Used the software for: 6-12 months ### "We love Service Titan" May 28, 2019 5.0 Being in the real estate industry we have some hvac units that go out sporadically. With ServiceTitan they have a very user friendly system that links up to accounting and has a great looking design and color scheme. Pros Modern design and straight forward functions that allow invoicing more efficiently. Cons I wish the live updates were more fast and some of the data took awhile to update in our system. Review Source Response from ServiceTitan June 5, 2019 Cosme, Thanks for the review. We love you, too! DR Dallan R. Owner Construction Used the software for: Less than 6 months ### "Premium product with a lot of glitches" January 11, 2017 2.0 Software is not very intuitive. Requires a lot of clicking through to different screens to see and edit different info. Time savings have been gobbled up in dealing with duplicate records caused by glitches in the exporting and numerous other minor issues that add up to be very frustrating. The customer service team is very kind and really helpful. You can tell they really love what they do. Pros The phone integation and tracking of dispatchers performance is very unique and very helpful. Cons navigating the software from entering a call down to recording the invoice and exporting to your accounting system is just downright time consuming and frustrating. Review Source AW Andy W. Owner Used the software for: ### "Service Titan Leads the way." March 7, 2016 5.0 We are a 4 truck plumbing service company. A company at this level means the boss is wearing too many hats. Service Titan removes a bunch of those hats by default. We have grown 30% from 2015 to 2016. This year we are up again by 35% and with Service Titan's Built in Call Tracking we know where the calls are coming from, what percentage of those leads are getting booked, what percentage of those booked calls are converting to Sold Jobs in the Field, and what the average ticket is. Managing these four Key Indicators are essential to growth and success. Service Titan makes that management easier. The price book on the tablet allows us to sell at the proper price and get the average ticket to the level we need . I would highly recommend Service Titan. I have used other packages in the past. Service Titan is a no brainer. The cost per month is more than worth it. You can look me up on line if you need more info. They have incredible customer support also. Review Source PC Philip C. Office Manager Construction Used the software for: 2+ years ### "What a company!" November 12, 2015 5.0 Pros Everything is handled in one place! But the greatest feature is the SERVICE you get. Quick responses, friendly folks, and always a helpful response. Cons A few quirks if you're not using Google Chrome. Sometimes a little problem "meshing" with Quickbooks - but usually pretty easily worked out. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.