# Page 12 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 12 - Is ServiceTitan the right Electrical Contractor solution for you? Explore 325 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (325) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 24th, 2026 # Page 12 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 276-300 of 325 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KD Kristin D. President Used the software for: Less than 6 months ### "Great for flat rate" May 11, 2018 3.0 Pros Love the integration with phone lines, great messaging board with technicians, great marketing tracking Cons Not good for time and materials billing, multi day jobs require a new job each day and an invoice for each Review Source HH Heidi H. Used the software for: ### "Great software! " November 24, 2015 5.0 PROS: Reports are great. We are able to have accurate information to track the technician's numbers. Support is really good. We love the support tickets. Dispatch is easy. Easy to navigate through the entire system. CONS: System is slow sometimes. Onboard process needs a lot of work. We did a lot of prep on our end to learn the software and teach our techs. The training videos are great, but we would have preferred to have a better onboard where we were taught the system. Review Source JB Jason B. Owner Consumer Services Used the software for: 6-12 months ### "New to Service Titan" November 23, 2015 4.5 Pros They listen to their customers and are constantly making improvements. Cons The Agreement Manager is not the greatest. Because it is not an accounting software, you have to get very custom with journal entry's. Review Source DB Deb B. Account Manager Used the software for: ### "We have been using ST since October for our Plumbing and HVAC company and we love it." January 26, 2016 5.0 We are really enjoying using Service Titan. The ease of use is certainly a plus, so training new employees is much smoother. The customer service is always great. We enjoy being able to get in touch with a customer service rep that can solve our problems on chat immediately without having to wait. They are always willing to help us even for the smallest problems. I look forward to utilizing all of Service Titan Features to the fullest in the year to come. Review Source EH Elizabeth H. Manager Chemicals Used the software for: Less than 6 months ### "Service Manager" June 5, 2017 5.0 Pros Schedule the engineers, maintain a database of services and be able to sign the reports, purchase orders, base date an report spare parts and other things. Cons Review Source lJ lyndsey J. office Used the software for: Less than 6 months ### "Price does not seem reasonable for the product" October 31, 2016 4.0 This product would be perfect for what we need if there was a few very small adjustments and features added - Ex. Unassigned job mapping and route optimization Pros Very functional Cons VERY EXPENSIVE Review Source MT Michael T. Owner Construction Used the software for: 6-12 months ### "Great service " December 22, 2015 4.5 Pros Great customer service and we have saved a huge among on labor Cons Connectivity on the app us a bit slow and it is hard to show customers choices without adding them to an estimate first Review Source BR Betsy R. Administrative Assistant Used the software for: Less than 6 months ### "Service Titan" November 8, 2016 5.0 Offered about 80% of what we were looking for in the program but unluckily the remaining 20% was really important and we couldn't go without Pros Super easy to use Cons Way over price Review Source DR David R. Service Manager Utilities Used the software for: 2+ years ### "Service Titan has changed the way we do business! Very easy to use and integrate into. " June 12, 2017 5.0 Easy way to track technician, department and company goals and progress. Mobile tablets in the field have given a professional and modern way to present options and collect payment for work completed. Pros Service Titan is constantly improving and updating features. If there is a problem they are fast to respond and get the issue resolved. The stay in touch through pop-ups and email reminders of what is changing. You can easily track the progress of each technician. Cons The reporting functionality needs improvement. It would be great if Service Titan had a custom report generator so you could pull the information you are looking for on the fly. Review Source BH Bill H. IT Manager Consumer Services Used the software for: Less than 6 months ### "Top of the Field" May 11, 2016 4.5 Pros Service Titan has an innate desire to be most helpful to contractors by researching, understanding and providing critical support for contractor profitability and customer service. As a result, Service Titan is very customer-centric and quick to change and improve their product. It is not static, but constantly changing and improving. Cons With a constantly changing product, it requires continued support and training. Service Titan is very good at this, but it is something of which a new customer should be aware. Review Source KR Kerri R. Owner Used the software for: ### "Service Titan Software is a Win Win!" December 2, 2015 5.0 We signed on with them over a year ago after a very bad experience with our previous software and it has been amazing! Its easy to use, the company works hard to listen to its users to increase the capabilities and options to suit their needs, and the customer support is the best! If you are looking for new software, stop, look no further. You have already found exactly what you need! Now you just need to join. Review Source HB Holly B. Office Manager Used the software for: 6-12 months ### "Excellent program to use!" December 22, 2015 5.0 Pros Service Titan is very user friendly. Customer service are very quick to help with any issue! Cons The fact that you can't delete anything in Service Titan. Review Source JK Jill K. Office Manager Used the software for: ### "Very Intuitive" December 28, 2015 5.0 This software is one of the most intuitive Dispatching softwares I have used. It is easy to learn and to teach to co-workers. The Service Titan staff are very responsive and helpful. I am very pleased with the many reports available. I am excited about the new app that has recently become available. They seem to stay on top of the curve in making it better and doing updates consistently. Review Source RJ Rita J. Customer Service Manager Consumer Services Used the software for: 6-12 months ### "Best customer service!" January 21, 2016 5.0 Pros The ease of use and the phenomenal customer service! Cons Sometimes it runs a bit slower than I would like, but it's usually at certain times of the day. Review Source CB Christine B. Office Manager Construction Used the software for: Less than 6 months ### "Good stuff!" January 26, 2016 5.0 Pros Ease of use and how we can keep track of jobs and invoices much better then when we were using our old dispatching software. Cons We were told one thing and then after everything was integrated, we were told something else. This was very disappointing because that feature actually made our decision to go with Service Titan and then we find out it doesn't exist. Also, I feel like the owner should have access to the technician and employee side without paying separately for access to both. Review Source LS Lara S. Office Manager Consumer Services Used the software for: 6-12 months ### "Review Of Service Titan. " December 29, 2015 4.5 Pros Stream line's the process and they have great customer service when there is an issue. Cons Nothing sticks out right now that I currently don't like. Review Source KS Kathleen S. Owner Used the software for: ### "Service Titan Rocks!" November 25, 2015 5.0 I have used many soft ware programs for scheduling customers, maintaining repeat business, and tracking marketing information as well as customers and I can say, with out a doubt, Service Titan is the easiest to learn, use, and grow with. We are able to manage 31 phone numbers for marketing, we can track all of our KPI's, and we are able to maintain a very large customer base. Review Source SJ Savage J. Owner Used the software for: ### "Service Titan Rocks" December 23, 2015 5.0 The software has a very easy to use user interface. We are able to onboard new employees with ease because of the simplicity. Even the most stubborn techs, who were the most resistant to change and technology, now love it and would not be able to function without it. We looked at alot of other options on the market and feel very strongly that these guys really have it nailed. Review Source JS Jeff S. CEO Consumer Services Used the software for: 6-12 months ### "Best dispatch software we've used " November 24, 2015 4.5 Pros Online product that's always improving. Very responsive customer support Cons Slow at times. Multiple day job scheduling needs improvment. Review Source mK marielle K. Office Manager Consumer Services Used the software for: 6-12 months ### "a great software!" December 23, 2015 5.0 Pros fast support from them, user friendly, cloud based, helped us go paperless. Cons sometimes the pages will freeze or they will not update. Review Source KC Kevin C. Owner Construction Used the software for: 6-12 months ### "Service Titan is Amazing!" March 24, 2016 5.0 Pros I love this software, it is amazing and the support team is as well! Cons Nothing, they continue to make it better every day! Review Source SC Sarah C. VP Construction Used the software for: Less than 6 months ### "Love These Guys" October 21, 2016 5.0 Great product. I love how it tracks everything from sales, to marketing. Review Source JB Jim B. COO/CFO Used the software for: ### "Getting started with Service Titan" December 22, 2015 4.0 As with any product there is a learning curve at first. It's very intuitive, but there are some items that are a little frustrating but they are minor. The product is very powerful and we are looking forward to becoming power users. It is going to enable us to have one product that runs the entire business. Review Source CW Cheyanne W. CSR/ Admin Assistant Used the software for: ### "Thank you Kenny!" January 15, 2016 5.0 Thank you Kenny for being so helpful and nice to every staff member who has contacted you from our company. He has been so helpful in getting all our problems solved and he makes it very easy to understand too! Again that you Kenny for all your help! From all of us at Rapid Repair Experts, You're the best!!!!! Review Source VG Vanessa G. Accounts Receivable Used the software for: ### "Thanks Kenny!" January 15, 2016 5.0 Anytime I need assistance or guidance with anything, Service Titan is there to help.. I love the chat feature, its quick and easy to get help, especially when it is busy. Today I have needed to bug them twice now and they were quick and super helpful!! This is the best software for service providers Review Source Talk to a Capterra advisor for free and get results within 15 minutes.