--- title: "Page 2 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is ServiceTitan the right HVAC solution for you? Explore 341 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/150053/ServiceTitan/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-09-28" --- ServiceTitan 4.3 (341) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 28th, 2026 # Page 2 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 26-50 of 341 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FD Félix D. Designer Automotive Used the software for: 1-2 years ### "Comprehensive Field Service Management Platform for Growing Businesses" September 8, 2026 5.0 My overall experience with ServiceTitan has been very positive. The software has helped streamline scheduling, dispatching, invoicing, customer communication, and business reporting. The platform provides strong visibility into field operations and helps improve productivity across office and field teams. It is a reliable and scalable solution for managing service businesses efficiently. Pros What I liked most about ServiceTitan is its ability to manage the entire field service workflow from a single platform. Scheduling, dispatching, invoicing, customer management, reporting, and technician tracking are all integrated and easy to use. The platform provides excellent visibility into operations, helps improve efficiency, and offers powerful reporting tools that support business growth and decision-making. Cons While ServiceTitan is a very comprehensive solution, the platform can take time to learn because of its extensive functionality. Some advanced features require training to configure properly, and the pricing may be higher than smaller field service solutions. Occasional customization limitations can also require workarounds for specific business processes. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) I switched to ServiceTitan because I needed a more comprehensive platform for managing field service operations. ServiceTitan provided stronger scheduling, dispatching, reporting, invoicing, and customer management capabilities. The additional automation and business insights helped improve operational efficiency and provide better visibility into overall performance. Review Source KM Kaley M. Software Administrator Consumer Services Used the software for: 2+ years ### "Only Getting Better With Time" July 30, 2026 4.0 Being on ServiceTitan for about 7 years now, our team has experienced many changes in the platform, some easier to adapt to, some harder - all with the same end goal of enhancing the user experience. We have had our difficult days and also extraordinary days - through it all, our experience with ServiceTitan has kept since 2020 and we plan on only continue to grow with them. Excited to see what else is to come! Pros ServiceTitan is a user friendly platform that it is constantly improving. It encompasses both an office and technician experience that seamlessly blends the two together. Both customer and employee information is protected by allowing various permissions to be set per user as well as the option for Multi-Factor Authentication when sensitive permissions are involved which is a major plus to have trust in our platform. Cons A second separate platform is required which integrates with ServiceTitan for the Accounting portion of the business; I believe there are still two options available upon onboarding. While we do enjoy the other platform as it does have many additional features ServiceTitan does not currently possess, it would make for a simpler experience to have only one platform to work in some day. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Looking for a cloud based program that was less antiquated. Review Source John H. Owner Construction Used the software for: Less than 6 months ### "If you don't like it for any reason the only way to get out is pay roughly 22k." July 9, 2026 1.0 ServiceTitan — A Warning to Small Business Owners Before You Sign We resisted ServiceTitan for years. The non-cancellation policy concerned us, and the volume of negative reviews on their BBB page gave us serious pause. We did our homework and walked away — more than once. Then came Moses Jaenson. He was persistent, polished, and made one promise repeatedly and explicitly: if we were unhappy in the early stages of the contract, he would personally ensure we could get out. We asked more than once. He confirmed it more than once. Based on that assurance, we signed. It was a lie. When we attempted to hold them to what was promised, ServiceTitan denied the conversation ever happened. Our chat history — the very messages documenting Moses's assurances — disappeared entirely. Threads that contained critical exchanges now show no history at all. When we raised this, we were told we were misremembering. We were not. To exit the contract we were quoted approximately $22,000. We cannot pay that. They know we cannot pay that. That is not a coincidence — it is how this works. When we asked for any meaningful resolution for what we had been put through, they offered one month of Marketing Pro. One month. Here is what you need to know before signing with ServiceTitan: The cancellation terms are brutal and they are not clearly communicated upfront. If you wish to cancel you'll have to pay the remaining roughly 22k balance to get our and if you want to cancel after your initial contract ends, you must do so within an exact 30-day window or you are automatically renewed and locked in again. There is no grace period and no flexibility. The sales process and the contractual reality are two very different things. What you are told to get when you to sign up may not reflect what the contract actually says — and the contract is what will be enforced. We are sharing this because we wish someone had shared it with us. ServiceTitan is a capable platform. But a capable product does not require deceptive sales practices to close deals, and it does not need to trap customers who want to leave. With AI-driven alternatives closing the feature gap quickly, you now have real options — options that will not cost you $22,000 to walk away from if the fit is not right. Think carefully. Read every word of the contract. Get every promise in writing, in email, take screenshots of every conversation as it's happening, before you sign anything. Pros Reporting is good and our trainer is solid. The biggest problem we had was the telling us anything to get us to sign up. Cons Them lying to us about the ability to cancel. They must send their ultimate closer after a few years and tell them to say whatever is needed to get the deal closed. Horrible. Review Source VR Verified Reviewer Director of Business Software Utilities Used the software for: 1-2 years ### "Service Titan Thoughts" June 25, 2026 5.0 I would rate it a 9/10 I think they are a great company that is trying their best to make sure you are taken care of, and want to make your company better. They listen to their customers and have a great youtube channel that can help you, and your team become better at using Service Titan, and be more secure in the product. Pros What I most enjoy about service titan is there large knowledge base that is updating on a regular basis, and how in their knowledge base they have links to other sources that can help as well. They also have something called Titan Advisor, which shows how much of their product you are using, and what you could use more of. Getting Certified it also great because you get faster and more detailed responses from their support. Cons Support can be slow to answer, but if you get certified you get faster responses, and more detailed responses on how to solve the issue. Review Source HM Heather M. HR Construction Used the software for: Less than 6 months ### "Great Integration Experience" May 15, 2026 5.0 I truly appreciate the attention and quick responses we consistently receive from our Customer Success Manager, Jay Flores. He genuinely takes ownership of our company's success within ServiceTitan, and his deep knowledge paired with his positive attitude make him an outstanding asset to our team. Pros ServiceTitan has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team. Cons There are a few processes and workflows that could potentially be refined to ensure the system is working as effectively as possible for our company. Switched from [SAWIN](https://www.capterra.com/p/249740/SAWIN/) Our team was looking to partner with a company that shares a growth-oriented mindset. Our previous vendor was not focused on growth, and the level of support had noticeably declined in recent months. Review Source WW Whitney W. Office Manager Construction Used the software for: 2+ years ### "A Powerful System That Evolves Every Single Day" June 3, 2026 5.0 ServiceTitan is an amazing system overall. Having used it for the past four years, I can confidently say it has completely transformed how we run. What I love most is that the platform grows every single day, constantly rolling out updates and features that make us more efficient. Over the last four years, I have learned so much about the depth of this system, and the best part is that the training is always right at your fingertips when you need to master something new. It does put all of your operational eggs in one basket—meaning a system outage can temporarily stall the whole company—but the sheer power, continuous innovation, and learning opportunities make it completely worth it. I can't wait to see what else I'll learn in the years to come! Pros The system is incredibly deep, and I love that I discover something new to improve our operations every single day. The best part is that the training is always right at your fingertips. Whenever I'm unsure about a feature or want to optimize a workflow, the resources are right there, making it easy to learn on the go without slowing down my day. Cons The biggest downside to ServiceTitan is how entirely dependent the business becomes on it. It truly puts all of your eggs in one basket. When the platform experiences a system outage, it paralyzes the whole company—the office loses access to customer records and schedules, and the field technicians can't get the data they need. While the system is powerful when running, the operational risk during downtime is a major anxiety for any management team. Review Source HL Hunter L. Office Manager Construction Used the software for: 1-2 years ### "It's growing on us " March 25, 2026 4.0 It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing ServiceTitan's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it! Pros I appreciate that ServiceTitan is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. Cons We were told that ServiceTitan was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. Alternatives considered [BuildOps](https://www.capterra.com/p/194155/BuildOps/) Reason for choosing ServiceTitan Customer input. The salesman at BuildOps connected our team with a company out of state that didn't have their accounting and dispatching fully connected between BuildOps and their accounting software, their accounts were a complete mess. It showed us how important the integration was and to ensure that everything gets set up properly -- I also think they just connected us with the wrong customer. Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) The system was very simple but we were outgrowing it. Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share such a detailed and thoughtful review. We appreciate the honesty and the context around your experience. It’s great to hear that ServiceTitan is starting to deliver more value for your team over time, especially around collaboration, reporting, and the support you’ve received. We’re especially glad your current CSM has been a strong partner. That kind of guidance can make a meaningful difference as teams continue to refine their workflows and get more out of the platform. ML Miguel L. Integrations Facilities Services Used the software for: 2+ years ### "Gets the job done, but at a cost." June 15, 2026 3.0 Overall, this company has helped us to grow, so we will be sticking with them. But with the high prices the customer service must improve as well as the product. Pros ServiceTitan is great for customer support, accounting, invoicing, dispatching & team collaboration. Cons Customer service is a main issue along with the high prices. They are trying to be an all in one company, but are far from it. Because of this, they are charging top dollar for their add-on's. Additionally, the deeper you get into ServiceTitan the harder it is to leave. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Reason for choosing ServiceTitan Features along with customer service which was great over 10 years ago. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Features along with customer service which was great over 10 years ago. Review Source DC Dominic C. GM Construction Used the software for: 2+ years ### "Amazing Software and People!" March 3, 2026 5.0 Overall, my experience with ServiceTitan has been excellent. The platform brings structure, visibility, and control to day-to-day operations in a way that truly supports growth. From dispatch to reporting, it creates clarity for the team and accountability at every level. The system is robust, the tools are powerful, and when implemented with intention, it becomes a strong operational backbone for a service company. While no platform is perfect, the overall experience has been positive and impactful for our business. Pros I’ve been extremely impressed with how ServiceTitan workflows integrate with their tag system. When used intentionally, the tags become more than just labels—they become drivers of clarity and accountability across the entire operation. We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive. The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and reduce things slipping through the cracks. For a company focused on structure and performance, the tagging and workflow capabilities have been a powerful combination. Cons I’m not a fan of the escalated growth plan that requires a minimum number of managed technicians for billing. From my perspective, growth should be driven by operational readiness and real demand—not by hitting a headcount threshold to justify software costs. Tying pricing to a minimum tech count can feel restrictive, especially for companies that are scaling intentionally or optimizing efficiency before adding people. I believe billing structures should support disciplined growth, not pressure it. Flexibility in pricing would better align with how service businesses actually expand—strategically and based on performance, not arbitrary minimums. Review Source Response from ServiceTitan April 1, 2026 Thank you for the thoughtful and detailed review. We appreciate the time you took to share how you’re using the platform. It’s great to hear how effectively your team is leveraging tagging and workflows within ServiceTitan. Your approach to using tags as drivers of accountability and operational clarity is exactly the kind of intentional use case the system is designed to support. Connecting those tags to automated workflows and SLAs is a strong example of how teams can build structure and reduce things slipping through the cracks. We also appreciate your perspective on pricing and growth. Your point about aligning software investment with operational readiness rather than headcount thresholds is valid, and feedback like this is important as we continue to evaluate how our pricing models support different stages and strategies of growth. The goal is to provide flexibility while still supporting the scale and capabilities the platform delivers. VR Verified Reviewer Service Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Hate to love it, Love to hate it." February 11, 2026 3.0 It's very much a love-hate relationship. Like Pizza and ice cream when you're on a strict diet and lactose-intolerant. Pros ServiceTitan is a robust software platform because it unifies scheduling, dispatching, invoicing, payments, and reporting in one cloud-based system designed specifically for home service and trades businesses, which streamlines operations end-to-end and supports both office staff and field technicians efficiently Cons ServiceTitan’s support feels slow, unresponsive, and disorganized, with tickets dragging on for weeks, repeated escalations, and limited follow‑through, which is especially painful when complex glitches, billing problems, or onboarding issues are blocking day‑to‑day operations. Alternatives considered [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) Reason for choosing ServiceTitan More features and familiarity with the platform Switched from [Kickserv](https://www.capterra.com/p/122541/Kickserv/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Needed a more robust platform, ServiceTitan offered online scheduling Review Source Response from ServiceTitan April 1, 2026 Thank you for the candid and well-balanced review. We appreciate the honesty. We’re glad to hear that ServiceTitan is delivering value as a unified platform across scheduling, dispatching, invoicing, payments, and reporting. Bringing those core functions together to streamline operations for both office and field teams is exactly what the platform is built to do. At the same time, we hear your frustration around support. Delays, repeated escalations, and lack of follow-through, especially when issues are impacting day-to-day operations, are not the experience we aim to provide. Your feedback here is important and reflects an area we are actively working to improve, particularly around responsiveness, ownership, and resolution times for more complex cases. Your “love-hate” description is understood. ServiceTitan is a powerful system, but that power needs to be matched with a support experience that keeps your business moving without friction. We appreciate your continued partnership LO Lisa O. Office manager Construction Used the software for: 6-12 months ### "Worst Company EVER" July 29, 2026 1.0 Worst company ever!!! You can never speak to management to discuss your account. Training is awful! The failed me on training after telling them I was on a time schedule. I explained I had to delay training after they admitted the failed us. Started charging us for the software and they say they can't stop the auto draft!!! And anyone you talk to in the company has a script to read and you can NEVER GET A SOLUTION TO A PROBLEM. STAY AWAY FROM THIS COMPANY!!! Pros I like nothing about this company. When talking to someone on the phone they do not communicate, they read a script from management Cons Lack of communication with management. They filter their calls and you can never talk to billing. They are charging me for software we are not using and they are telling me they can't stop the auto drafts. Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) Thought Service Titan would be better, WRONG! Review Source CH Connie H. Accounts Receivable Consumer Services Used the software for: 1-2 years ### "Pick another software" February 5, 2026 1.0 I now only email support with issues. My job requires 10 times the hours to complete normal administrative task. Pros Dispatch only. This question requires 100 minimum strokes to answer. Service Titan does not have enough things I loke most so here are two sentences to answer this question. Cons Administrative nightmare. Does not work well with Quickbooks, takes ten times longer to process checks and invoices. Tech support is a joke and waste of time. Program is extremely expensive. On integration, vendors did not import and tax exempt did not import. Had a slight price increase in labor and the old price kept posting. Request for support was always "I'm not sure so I will escalate this ticket" and then silence. Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! I would use Quickbooks to create the invoice and receive the payment. I can't imagine if your company is using Service Titan for financials. I have had batched invoices ready to export to Quickbooks drop off the page. Credit on accounts have locked up and I had to get tech support to fix it. Worst software I have ever used! Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share this feedback. We’re sorry to hear how frustrating your experience has been. You’ve raised several serious concerns around accounting workflows, QuickBooks integration, data migration, and support responsiveness. These are core parts of how ServiceTitan should function, and we understand the impact when they don’t work as expected. Tasks like invoicing, payments, and syncing with QuickBooks should make your job easier, not significantly more time-consuming. We also hear your feedback on support. Repeated escalations without clear follow-through are not the experience we aim to provide, especially when issues are blocking daily operations. That level of friction is not acceptable, and it’s something we want to address directly. The issues you mentioned around data not importing correctly, pricing inconsistencies, invoices dropping from batches, and account credits locking are all things that should be investigated in detail. Chris M. Service Manager Construction Used the software for: 1-2 years ### "ServiceTitan , built for professionals " May 5, 2026 5.0 My overall experience with ServiceTitan was useful and pleasant . It provided exactly what it described it would. Pros What I liked best about ServiceTitan was how easy it was to learn and use the product overall making it a great experience. Cons What i liked least about ServiceTitan was the issues my company faced trying to get the application to work on lower end devices . Review Source Response from ServiceTitan June 22, 2026 Thank you for your review, Chris. We love to hear that ServiceTitan is easy to learn! MS Mark S. General Manager Construction Used the software for: 2+ years ### "Great Service!" March 2, 2026 5.0 Very Good in general. A powerful product when properly applied. Takes some commitment but the return is well worth it. Pros Our CSM \[sensitive content hidden\] has been outstanding. Her knowledge of the system is excellent and she has assisted me numerous times! Cons The focus seems heavily skewed towards Pro products. Would like a little more attention to core product. Automated CC fees would be great. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Old system was very antiquated and had a difficult learning curve Review Source Response from ServiceTitan April 1, 2026 Thank you for the great review and for your continued partnership. We’re glad to hear that your CSM has been such a strong resource. Having someone with deep product knowledge who can step in and help when needed is something we aim to provide across every ServiceTitan experience. We also appreciate your feedback on product focus. Your point about continuing to invest in and enhance the core platform is well taken. While we’re always expanding capabilities, maintaining and improving the core experience is a priority, and input like yours helps reinforce that. Your suggestion around automated credit card fees is also valuable and aligns with feedback we hear from other customers. That’s the kind of functionality that can simplify operations and save time, and we’ve shared this with our product team. JH Joe H. Controller Construction Used the software for: 2+ years ### "Service Titan Customer Success with \[sensitive content hidden\] and Service Titan" March 2, 2026 5.0 I think Service Titan can be difficult at times to work with. I do understand there are stop gaps created in Service Titan to not allow actions that mess with the integrity of the data Pros \[sensitive content hidden\] has always been very responsive to questions and concerns that my arise. \[sensitive content hidden\] is very approachable, intelligent and quick to assess the situation. I wish I would have had a \[sensitive content hidden\] when I was at Acree Air Conditioning, LLC. Cons I find I have better results with questions in using Service Titan, by googling AI then I do the help topics within Service Titan. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for your continued partnership. We’re glad to hear that your Customer Success Manager has been a strong resource for you. Having someone who is responsive, knowledgeable, and easy to work with is something we prioritize, and it’s great to know that’s been a consistent part of your experience with ServiceTitan. We also appreciate your candid feedback on the help resources. Finding answers quickly should be straightforward, and your point about turning to external tools instead of our internal help content is important. We’re actively working to improve search, usability, and overall effectiveness of our knowledge base and in-product guidance. Your comment around system guardrails is also well understood. Many of those controls are in place to protect data integrity, but we recognize that they can sometimes make the platform feel restrictive or harder to navigate. AK Adam K. CFO Construction Used the software for: 2+ years ### "Love Service Titan" March 5, 2026 5.0 Overall expereince has been great. We came from an old school pen and paper company to doing almost everything digitally. Pros Helps streamline workflows. Allows us to have almost all aspects of our business in one place. I appreciate that we are not charged for office staff users. Cons Customer support can sometimes be frustrating when you are trying to get a quick fix for something but overall isnt terrible. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for your continued trust over the past two years. We’re glad to hear that ServiceTitan has helped streamline your workflows and bring so many aspects of your business into one place. Making that transition from paper-based processes to a fully digital operation is a big step, and it’s great to hear the platform has supported that evolution. We also appreciate you calling out the flexibility around office staff users. Providing value across the entire organization, not just field teams, is something we’re intentional about. On the support side, we understand your feedback. When something needs a quick fix, responsiveness matters. We’re continuing to invest in improving speed and accessibility so you can get the help you need without delays. It’s great to hear that overall your experience has been positive, and we appreciate the recommendation. KH Kasey H. Owner Construction Used the software for: 2+ years ### "Stay away from service titan " November 28, 2025 1.0 Very poor cant get any answers but there bills shows up on time every month they knew we lost a child right after starting and it was just well your in a contract got to pay it in full Pros There sells pitch in the begin before they get you to sign up Then your out of luck if they cant get your data just lose it all and nothing you can do about it Cons No family values It seem they are here to destroy small businesses to make more room for larger franchise Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan Didn't get the chance they couldn't get our date spent weeks months trying to get it live when we where struck with a medically fragile new born service titan said sorry but you have to pay us for 2 years even tho we cant get live Review Source Response from ServiceTitan April 2, 2026 Kasey, thank you for sharing this. We’re very sorry for your loss and for the experience you’ve described. What you went through is incredibly difficult, and we regret that your experience with ServiceTitan added to that burden. We want to acknowledge a few of the concerns you raised. Data migration is a critical part of onboarding, and when it does not go as expected, it can delay or prevent teams from getting live. That is something we take seriously and should be handled with clear communication and accountability throughout the process. We also hear your frustration around communication and support. Not getting timely answers, especially during onboarding, is not the experience we aim to provide. Billing and contract terms should never feel disconnected from what is actually happening with your implementation, and your feedback highlights a situation that needs to be reviewed more closely. LR Libby R. Marketing Manager Construction Used the software for: 2+ years ### "Good experience with ServiceTitan as a product, great experience with our CSM, \[sensitive content hidden\]s!" May 18, 2026 5.0 Good experience with ServiceTitan as a product, great experience with our CSM, \[sensitive content hidden\]! Minimal issues so far with updates, pesky Pro product contracts at times. Pros My CSM \[sensitive content hidden\] for sure! He is super knowledgeable without being pushy, and if he doesn't know the answer to a question, he will find an answer! He is by far the best CSM that has had our account since we've been with ServiceTitan. Cons Lots of updates that can leave our small crew behind sometimes. Totally understand ST is trying to constantly improve, but sometimes it catches our guys in the field off guard. Review Source KV Kylee V. Controller Accounting Used the software for: 2+ years ### "Cadillac of Field Software" September 18, 2026 5.0 Overall, service titan is a no brainer, if you can afford it. It is the top of the line for field service software. Pros Service Titan is the Cadillac of field service softwares. It gives you all the bells and whistles you need while also executing good reports and controls. Cons The biggest struggle we run into with Service titan is after you export an invoice into your accounting software, you can no longer edit the invoice or make any changes. This presents struggles. Review Source TB Tyler B. President Construction Used the software for: Less than 6 months ### "Not worth the headache" September 25, 2025 1.0 I could not go lower than one star. This software is amazing with great capability. The reason they give you 3 months free in the beginning is because it will take minimum 3 months to figure out how to use it because the onboarding is so bad. More than likely you will be like me and have to adapt your business to fit Service Titan not the opposite way which was pitched by sales. Not work the money. I wish I would have shopped around. I have heard better things about House Call Pro Pros Super Powerful system with a ton of features. Long term it will help us grow as a company and provide more capability to provide value to customers. Cons Deceptive sales team: The sales team makes it seem like the system can be built to handle anything you throw at it. Then, when you onboard you realize there are large gaps in its capability especially around a showrooms and writing custom estimates. The onboarding process is terrible with little guidance until you start. Then the onboarding rep is overworked and is not available to help you build the system around your business. It can only handle sales in the field. You only find this out the week you go live. Switched from [Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/) More capability and stronger CRM capability Review Source Response from ServiceTitan April 2, 2026 Tyler, thank you for the detailed and candid feedback. We hear your concerns around the sales process, onboarding experience, and product fit. Expectations set upfront should align with what’s actually achievable in the platform, and if there was a gap there, that’s something we take seriously and want to better understand. We also recognize your frustration with onboarding. Getting started with ServiceTitan should feel structured, supported, and tailored to your business. Feeling like guidance was limited or that resources weren’t available when you needed them is not the experience we aim to provide. Your point about discovering limitations close to go-live is especially important and something we continue working to improve through earlier alignment and clearer communication. OH Oscar H. CEO Construction Used the software for: 1-2 years ### "Great Customer Service" March 2, 2026 5.0 Pros Love the customer service, my account manager \[sensitive content hidden\] was great everytime I needed anything. I always got a quick answer. Cons A bit complicated to set up. Sometimes it feels like you are not using all the features that you are paying for. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your feedback. We’re glad to hear that you’ve had a great experience with your account manager and that you’ve been able to get quick, reliable support when you need it. That level of responsiveness is something we strive for across every ServiceTitan customer experience. We also appreciate your honesty around setup complexity and feeling like you may not be using the full platform. ServiceTitan is a robust system, and getting everything configured and fully utilized can take time. Our goal is to help customers prioritize what matters most first, then continue to build from there so you can steadily unlock more value without it feeling overwhelming. If you’re open to it, we’d be happy to work with you on identifying areas where you can take advantage of additional features you’re already paying for and help simplify the setup where possible. We appreciate your feedback and your partnership. RF Robin F. Co-Owner VP Building Materials Used the software for: 2+ years ### "Update on Review" March 19, 2026 3.0 Overall, I think it is a good product if you have the time and manpower to commit to it. We have decided to keep it as our CRM. Pros It has a lot of potential. Be prepared to spend a lot of time on it. We have been working on the pricebook and workflows, we are happy with it at this point. Still much to learn. Cons It is hard to reach a representative right away if you need immediate help. The knowledge base is hard to find what you are looking for. AI is more helpful if you have it. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan We liked what was offered and all that it could do. We were promised that we would have enough support. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) We wanted to have more capabilities and better estimates Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for the honest feedback. We’re glad to hear that you’re seeing the potential in ServiceTitan and that your work on the pricebook and workflows is starting to pay off. Those foundational pieces can take time, but they’re critical to unlocking the full value of the platform. KC Kirk C. Training Manager Utilities Used the software for: 2+ years ### "Service Titan Review" May 12, 2026 5.0 It would be very difficult to successfully dispatch and track our employees without Service Titan. It is a key part of the day to day. Pros The overall layout of the program is easy to use. Booking and dispatching takes little effort and job record keeping is great. Cons Sometimes, updates get sent through and some features on the program start to glitch. When we open tickets for more information, the turn around isn't the greatest. Review Source JD Jonathan D. Business Development Construction Used the software for: Less than 6 months ### "Davis AC & Heating review" May 15, 2026 5.0 It has been somewhat of a mixed bag, but as our CSM, \[sensitive content hidden\] , helps us decode and debug these issues, I am confident that this platform is going to be an excellent ROI for us. Pros I love the data we are capturing from ServiceTitan. The pro products have additionally added a level of automation that we could not find in our past software. Cons The inventory module has been giving our company some heartburn. I wish that we would have fully understood during the implementation portion how everything was going to flow from A to Z. Switched from [SAWIN](https://www.capterra.com/p/249740/SAWIN/) We were uninterested in investing more time in a system that was not looking to invest into new technologies. Also, support was not being provided. Review Source JM Jonathon M. Owner Construction Used the software for: 1-2 years ### "Service Titan " October 15, 2025 5.0 Overall the experience has been great! I would recommend it to everyone. I would recommend using this to change the game of HVAC Pros The ease of dispatching technicians. We have all of our technicians on service titan and they are able to get their jobs and get to the job quickly. Cons The admin side is confusing. Sometimes trying to set up the pricing and all can be really confusing. Review Source Response from ServiceTitan April 2, 2026 Jonathon, thank you for sharing your experience and for the recommendation. We’re glad to hear that dispatching has been a strong point for your team and that your technicians are able to move quickly and stay efficient in the field using ServiceTitan. That kind of operational speed is exactly what the platform is designed to support. We also appreciate your feedback on the admin side, especially around pricing setup. That’s an area we know can feel complex, particularly early on, and it’s something we continue to improve through better tooling, guidance, and training resources. It’s great to hear that overall your experience has been positive and that you’d recommend ServiceTitan to others in the HVAC space. We appreciate your feedback and your partnership. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.