# Page 2 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ServiceTitan the right Plumbing solution for you? Explore 335 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (335) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 17th, 2026 # Page 2 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 26-50 of 335 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director of Business Software Utilities Used the software for: 1-2 years ### "Service Titan Thoughts" June 25, 2026 5.0 I would rate it a 9/10 I think they are a great company that is trying their best to make sure you are taken care of, and want to make your company better. They listen to their customers and have a great youtube channel that can help you, and your team become better at using Service Titan, and be more secure in the product. Pros What I most enjoy about service titan is there large knowledge base that is updating on a regular basis, and how in their knowledge base they have links to other sources that can help as well. They also have something called Titan Advisor, which shows how much of their product you are using, and what you could use more of. Getting Certified it also great because you get faster and more detailed responses from their support. Cons Support can be slow to answer, but if you get certified you get faster responses, and more detailed responses on how to solve the issue. Review Source WW Whitney W. Office Manager Construction Used the software for: 2+ years ### "A Powerful System That Evolves Every Single Day" June 3, 2026 5.0 is an amazing system overall. Having used it for the past four years, I can confidently say it has completely transformed how we run. What I love most is that the platform grows every single day, constantly rolling out updates and features that make us more efficient. Over the last four years, I have learned so much about the depth of this system, and the best part is that the training is always right at your fingertips when you need to master something new. It does put all of your operational eggs in one basket—meaning a system outage can temporarily stall the whole company—but the sheer power, continuous innovation, and learning opportunities make it completely worth it. I can't wait to see what else I'll learn in the years to come! Pros The system is incredibly deep, and I love that I discover something new to improve our operations every single day. The best part is that the training is always right at your fingertips. Whenever I'm unsure about a feature or want to optimize a workflow, the resources are right there, making it easy to learn on the go without slowing down my day. Cons The biggest downside to is how entirely dependent the business becomes on it. It truly puts all of your eggs in one basket. When the platform experiences a system outage, it paralyzes the whole company—the office loses access to customer records and schedules, and the field technicians can't get the data they need. While the system is powerful when running, the operational risk during downtime is a major anxiety for any management team. Review Source KK Khiana K. Customer Service Representative and Dispatcher Construction Used the software for: 2+ years ### "Very powerful software!" June 26, 2026 4.0 Overall, we love the core product and find it very useful! It helps our company stay organized and has saved us countless times whether it is catching when a vendor charges us for something they shouldn't have, having a client's phone call recorded for reference, etc. We love that absolutely everything is tracked! Pros 1) is a beast in that it encompasses everything you could need for your business - customer communication, invoicing, inventory, scheduling, etc. 2) They offer training in various ways - video modules, articles to read, podcasts (ToolBox for the Trades), in person events (Pantheon, Toolbox Live), webinars (Torch network, Sparks, Ember), etc. These training opportunities help you utilize ServiceTitan to the full but also teach you how to grow your business and provide better service. 3) Customers get to have a say in the road map. There is an ideas page where we can submit our ideas for ways we would like to see the software improved or new components we would like to see added to it. Clients can vote on the ideas and popular ones are considered in future software releases. 4) They allow us to test new features out before they launch them and your company can become part of a beta. We love being able to learn how to use the new component ahead and provide feedback to help them improve it. Cons 1) Their customer support could be improved. Sometimes it takes a while for you to be routed to the correct support agent, specialist or developer and receive a solution to a problem. They are quick for an initial response however, cases remain open for an extended period of time (a few months). Sometimes the support cases are closed without a resolution being found or with being told things are working as intended and they couldn't recreate the problem on their end or it is a known "disconnect" and a resolution is on their future roadmap. 2) When there is a new software release, there tend to be a lot of bugs and issues that follow it - both in the office and on the mobile app. 3) There is frequent staff change over and our CSM changes regularly. Often we are provided with someone who is new to the software and is unable to provide us with the support and guidance we require to resolve more complex problems. Review Source HM Heather M. HR Construction Used the software for: Less than 6 months ### "Great Integration Experience" May 15, 2026 5.0 I truly appreciate the attention and quick responses we consistently receive from our Customer Success Manager, Jay Flores. He genuinely takes ownership of our company's success within , and his deep knowledge paired with his positive attitude make him an outstanding asset to our team. Pros has enabled our team to work more efficiently while also providing greater visibility and improved communication for our customers. As we move further along in the integration process, we're excited about the opportunities for growth that this platform will bring to our team. Cons There are a few processes and workflows that could potentially be refined to ensure the system is working as effectively as possible for our company. Switched from [SAWIN](https://www.capterra.com/p/249740/SAWIN/) Our team was looking to partner with a company that shares a growth-oriented mindset. Our previous vendor was not focused on growth, and the level of support had noticeably declined in recent months. Review Source GD GINA D. MANAGER Consumer Services Used the software for: 1-2 years ### "SERVICE TITAN" May 15, 2026 5.0 Reading some of the experiences other companies share online about their CSMs made me realize even more how fortunate we’ve been working with \[sensitive content hidden\] . He has been phenomenal to work with. He’s responsive, knowledgeable, patient, and always willing to help us work through questions or processes without making us feel like just another account. As a newer Office Manager still learning all the moving parts of and the industry itself, having someone like \[sensitive content hidden\] who takes the time to explain things and point us in the right direction has made a huge difference. He’s been a great resource for our team and genuinely feels invested in helping us succeed. And no… we’re not sharing him. Pros What I like most about is that it gives visibility into almost every part of the business. Once your processes are set up correctly, it really helps connect the office, technicians, dispatching, billing, and reporting all in one place. One of the biggest improvements for us was getting away from relying on multiple spreadsheets to track everything. Having information live in one system instead of several separate spreadsheets has made communication, tracking, and accountability much easier across departments. Cons At first, one of the hardest parts of was understanding how much one setup or process can affect something else downstream. There are so many moving parts that it can feel overwhelming in the beginning, especially when you’re still learning how your company specifically operates within the system. But once you start understanding the connections and get things set up in a way that matches how your company actually works, it becomes extremely useful. A lot of the frustration early on was really just the learning curve and figuring out the best workflows for our team. Review Source HL Hunter L. Office Manager Construction Used the software for: 1-2 years ### "It's growing on us " March 25, 2026 4.0 It was rough in the beginning, the onboarding was stressful, time consuming, and exhausting. (Usually the hard things are the right thing to do, I hope this statement rings abundantly true in the foreseeable future). It felt like we had to do things many times before we got it right and then when it was onto finding the next thing. Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team. She's helping us refine our systems and ensure that we're doing 's best practices. It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more. I'm looking forward to seeing where the system will go in the coming years and am excited to be a part of it! Pros I appreciate that is always working to improve and offer the best to its customers. Some of the features are Pro products but there is a lot built into the core system that you don't feel neglected without signing up for the pro features. I also appreciate the support team. They are always available, respectful, and helpful. I also really enjoy the collaboration ServiceTitan offers to our teams in projects and tasks. I really enjoy the scheduled reports that get emailed out to whomever you choose. Cons We were told that was very customizable, that is and isn't true. It's customizable when you work with what's existing - the existing is very fixed whether you want the feature there or not (arrival windows, etc). There are lots of opportunities for work-arounds. But it is best to conform for it to operate properly. I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software, unexpectedly. Lastly, it's hard to know what affects what in terms of reporting. For example, sold hours points to a technician's productivity, but if it isn't set up on the back end then it's not properly reporting. Alternatives considered [BuildOps](https://www.capterra.com/p/194155/BuildOps/) Reason for choosing ServiceTitan Customer input. The salesman at BuildOps connected our team with a company out of state that didn't have their accounting and dispatching fully connected between BuildOps and their accounting software, their accounts were a complete mess. It showed us how important the integration was and to ensure that everything gets set up properly -- I also think they just connected us with the wrong customer. Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) The system was very simple but we were outgrowing it. Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share such a detailed and thoughtful review. We appreciate the honesty and the context around your experience. It’s great to hear that ServiceTitan is starting to deliver more value for your team over time, especially around collaboration, reporting, and the support you’ve received. We’re especially glad your current CSM has been a strong partner. That kind of guidance can make a meaningful difference as teams continue to refine their workflows and get more out of the platform. DC Dominic C. GM Construction Used the software for: 2+ years ### "Amazing Software and People!" March 3, 2026 5.0 Overall, my experience with has been excellent. The platform brings structure, visibility, and control to day-to-day operations in a way that truly supports growth. From dispatch to reporting, it creates clarity for the team and accountability at every level. The system is robust, the tools are powerful, and when implemented with intention, it becomes a strong operational backbone for a service company. While no platform is perfect, the overall experience has been positive and impactful for our business. Pros I’ve been extremely impressed with how workflows integrate with their tag system. When used intentionally, the tags become more than just labels—they become drivers of clarity and accountability across the entire operation. We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive. The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and reduce things slipping through the cracks. For a company focused on structure and performance, the tagging and workflow capabilities have been a powerful combination. Cons I’m not a fan of the escalated growth plan that requires a minimum number of managed technicians for billing. From my perspective, growth should be driven by operational readiness and real demand—not by hitting a headcount threshold to justify software costs. Tying pricing to a minimum tech count can feel restrictive, especially for companies that are scaling intentionally or optimizing efficiency before adding people. I believe billing structures should support disciplined growth, not pressure it. Flexibility in pricing would better align with how service businesses actually expand—strategically and based on performance, not arbitrary minimums. Review Source Response from ServiceTitan April 1, 2026 Thank you for the thoughtful and detailed review. We appreciate the time you took to share how you’re using the platform. It’s great to hear how effectively your team is leveraging tagging and workflows within ServiceTitan. Your approach to using tags as drivers of accountability and operational clarity is exactly the kind of intentional use case the system is designed to support. Connecting those tags to automated workflows and SLAs is a strong example of how teams can build structure and reduce things slipping through the cracks. We also appreciate your perspective on pricing and growth. Your point about aligning software investment with operational readiness rather than headcount thresholds is valid, and feedback like this is important as we continue to evaluate how our pricing models support different stages and strategies of growth. The goal is to provide flexibility while still supporting the scale and capabilities the platform delivers. JM Janeth M. Accounting Construction Used the software for: 6-12 months ### "Better late than Never!" February 26, 2026 5.0 So thankful my \[sensitive content hidden\] trusted me with the leap to transition. We know more about our business - good and bad - and we can now see all the ways we need to improve or HAVE inmproved! Pros We love being able to easily schedule a job, track cost and expenses while at the same time maintaining KPS's! Service Titan has been a game changer for us and business. Cons I wish I had a dedicated support member for support only not someone monitoring how I am using ST most and should use more. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Support, old and out of date product, very basis Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience. We’re glad to hear that the transition has been a positive one for your team. It’s great to hear that ServiceTitan is helping you stay on top of scheduling, costs, and KPIs while giving you better visibility into your business. That level of insight, both the wins and the areas for improvement, is exactly what the platform is designed to provide. We also appreciate your feedback on support. Wanting a more dedicated, responsive resource focused purely on helping you when issues arise is completely understandable. Balancing proactive guidance with reactive support is something we’re continually working to improve so customers feel fully supported in both areas. It’s encouraging to hear how much more clarity you now have into your operations and performance. We appreciate your trust in making the switch and your feedback as we continue to improve the experience. LJ Lisa J. ADMIN Consumer Services Used the software for: 1-2 years ### "The Titan of Service, ServiceTitan" February 26, 2026 5.0 Overall I would recommend this product to anyone who runs a HVAC company or service industry company and want to stay on top of your business and customers. Pros I use for everything from taking the phone call to creating the job to dispatching my techs to accepting payments and batching over to QBO. Their reports also help to keep me updated on unsold estimates and sales for my techs. I feel my information is secure and have no worries of my customer's information being hacked. Cons I only say this because it was hard at first on getting hands on support through customer service, but after that I find customer support to be helpful when I do have questions or issues to arise. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Could not fulfill all the needs I needed to run my company successfully Review Source Response from ServiceTitan April 1, 2026 Thank you for the fantastic review. We truly appreciate you taking the time to share your experience. It’s great to hear how you’re using ServiceTitan across your entire workflow, from call intake to dispatch, payments, and reporting. Having everything in one place is exactly what the platform is designed to support, and it’s encouraging to see it helping you stay organized and on top of your business. We’re also glad you’re finding value in reporting and visibility into things like unsold estimates and technician performance, as well as feeling confident in the security of your customer data. We appreciate your feedback on the initial support experience as well. Getting timely, hands-on help early on is important, and while we’re glad things improved, we continue to invest in making that experience more consistent from the start. Thank you again for the recommendation and for trusting ServiceTitan to support your business. CH Connie H. Accounts Receivable Consumer Services Used the software for: 1-2 years ### "Pick another software" February 5, 2026 1.0 I now only email support with issues. My job requires 10 times the hours to complete normal administrative task. Pros Dispatch only. This question requires 100 minimum strokes to answer. Service Titan does not have enough things I loke most so here are two sentences to answer this question. Cons Administrative nightmare. Does not work well with Quickbooks, takes ten times longer to process checks and invoices. Tech support is a joke and waste of time. Program is extremely expensive. On integration, vendors did not import and tax exempt did not import. Had a slight price increase in labor and the old price kept posting. Request for support was always "I'm not sure so I will escalate this ticket" and then silence. Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! I would use Quickbooks to create the invoice and receive the payment. I can't imagine if your company is using Service Titan for financials. I have had batched invoices ready to export to Quickbooks drop off the page. Credit on accounts have locked up and I had to get tech support to fix it. Worst software I have ever used! Review Source Response from ServiceTitan April 1, 2026 Thank you for taking the time to share this feedback. We’re sorry to hear how frustrating your experience has been. You’ve raised several serious concerns around accounting workflows, QuickBooks integration, data migration, and support responsiveness. These are core parts of how ServiceTitan should function, and we understand the impact when they don’t work as expected. Tasks like invoicing, payments, and syncing with QuickBooks should make your job easier, not significantly more time-consuming. We also hear your feedback on support. Repeated escalations without clear follow-through are not the experience we aim to provide, especially when issues are blocking daily operations. That level of friction is not acceptable, and it’s something we want to address directly. The issues you mentioned around data not importing correctly, pricing inconsistencies, invoices dropping from batches, and account credits locking are all things that should be investigated in detail. JC James C. Owner Construction Used the software for: 1-2 years ### "Kima with Service Titan" March 4, 2026 5.0 It was, and still is, a lot. I know there’s a lot more for me to take advantage of, but I’m already happy with just the layers I’ve peeled back. Pros My Customer Support experience with my CSM Kima has been fantastic. Service Titan is worth every dollar, its reporting has real value. My schedule is clean, the invoices and estimates keep the workflow smooth. Cons It’s a lot. To be able to get the best bang for your buck, you need to be willing to commit the time needed to take advantage of all it has to offer, and I struggle with that at times. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Service Titan is better (former tech for another company that used Service Titan). Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for the honest perspective. We’re glad to hear that your Customer Success Manager has been a strong partner and that you’re seeing value from key areas like reporting, scheduling, and workflow management within ServiceTitan. Those are core parts of the platform, and it’s great that they’re already making an impact for your business. We also appreciate your transparency around the learning curve. You’re absolutely right that ServiceTitan is a powerful and comprehensive system, and getting the most out of it does require time and ongoing investment. That can feel like a lot, especially for smaller teams balancing day-to-day operations. The good news is that value doesn’t have to come all at once. Many customers, like you described, start by leveraging a few key layers and gradually expand over time. Our goal is to support you in that process so you can continue unlocking more value at a pace that works for you. ML Miguel L. Integrations Facilities Services Used the software for: 2+ years ### "Gets the job done, but at a cost." June 15, 2026 3.0 Overall, this company has helped us to grow, so we will be sticking with them. But with the high prices the customer service must improve as well as the product. Pros is great for customer support, accounting, invoicing, dispatching & team collaboration. Cons Customer service is a main issue along with the high prices. They are trying to be an all in one company, but are far from it. Because of this, they are charging top dollar for their add-on's. Additionally, the deeper you get into the harder it is to leave. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Reason for choosing ServiceTitan Features along with customer service which was great over 10 years ago. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Features along with customer service which was great over 10 years ago. Review Source MS Mark S. General Manager Construction Used the software for: 2+ years ### "Great Service!" March 2, 2026 5.0 Very Good in general. A powerful product when properly applied. Takes some commitment but the return is well worth it. Pros Our CSM \[sensitive content hidden\] has been outstanding. Her knowledge of the system is excellent and she has assisted me numerous times! Cons The focus seems heavily skewed towards Pro products. Would like a little more attention to core product. Automated CC fees would be great. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Old system was very antiquated and had a difficult learning curve Review Source Response from ServiceTitan April 1, 2026 Thank you for the great review and for your continued partnership. We’re glad to hear that your CSM has been such a strong resource. Having someone with deep product knowledge who can step in and help when needed is something we aim to provide across every ServiceTitan experience. We also appreciate your feedback on product focus. Your point about continuing to invest in and enhance the core platform is well taken. While we’re always expanding capabilities, maintaining and improving the core experience is a priority, and input like yours helps reinforce that. Your suggestion around automated credit card fees is also valuable and aligns with feedback we hear from other customers. That’s the kind of functionality that can simplify operations and save time, and we’ve shared this with our product team. Chris M. Service Manager Construction Used the software for: 1-2 years ### "ServiceTitan , built for professionals " May 5, 2026 5.0 My overall experience with was useful and pleasant . It provided exactly what it described it would. Pros What I liked best about was how easy it was to learn and use the product overall making it a great experience. Cons What i liked least about was the issues my company faced trying to get the application to work on lower end devices . Review Source Response from ServiceTitan June 22, 2026 Thank you for your review, Chris. We love to hear that ServiceTitan is easy to learn! KH Kasey H. Owner Construction Used the software for: 2+ years ### "Stay away from service titan " November 28, 2025 1.0 Very poor cant get any answers but there bills shows up on time every month they knew we lost a child right after starting and it was just well your in a contract got to pay it in full Pros There sells pitch in the begin before they get you to sign up Then your out of luck if they cant get your data just lose it all and nothing you can do about it Cons No family values It seem they are here to destroy small businesses to make more room for larger franchise Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan Didn't get the chance they couldn't get our date spent weeks months trying to get it live when we where struck with a medically fragile new born service titan said sorry but you have to pay us for 2 years even tho we cant get live Review Source Response from ServiceTitan April 2, 2026 Kasey, thank you for sharing this. We’re very sorry for your loss and for the experience you’ve described. What you went through is incredibly difficult, and we regret that your experience with ServiceTitan added to that burden. We want to acknowledge a few of the concerns you raised. Data migration is a critical part of onboarding, and when it does not go as expected, it can delay or prevent teams from getting live. That is something we take seriously and should be handled with clear communication and accountability throughout the process. We also hear your frustration around communication and support. Not getting timely answers, especially during onboarding, is not the experience we aim to provide. Billing and contract terms should never feel disconnected from what is actually happening with your implementation, and your feedback highlights a situation that needs to be reviewed more closely. DD Danielle D. owner, manager Facilities Services Used the software for: 1-2 years ### "\[sensitive content hidden\] is the GOAT :)" March 2, 2026 5.0 I love Service Titan. It's helped us get so organized and the support is second to none. Especially \[sensitive content hidden\] my CSM Pros \[sensitive content hidden\] , my customer success manager. She is so on the ball, supportive, kind, solution based and a lovely kind human being. Cons Not sure some of the pro products were suitable for us. I found onboarding to be challenging and wish I would have known more about what to expect Review Source Response from ServiceTitan April 1, 2026 Thank you for the great review. We really appreciate you taking the time to share your experience. We’re so glad to hear how impactful your Customer Success Manager has been. Having someone who is responsive, supportive, and solution-oriented can make a huge difference, and it’s great to know that’s been a highlight of your experience with ServiceTitan. It’s also great to hear that the platform has helped bring more organization to your business and that you’ve felt supported along the way. We appreciate your feedback on onboarding and Pro products as well. Getting clear expectations upfront and ensuring the right solutions are aligned to each business is important, and your perspective helps us continue to improve both the onboarding experience and how we position additional offerings. We’re glad to have you as part of the ServiceTitan community and appreciate your continued partnership. AK Adam K. CFO Construction Used the software for: 2+ years ### "Love Service Titan" March 5, 2026 5.0 Overall expereince has been great. We came from an old school pen and paper company to doing almost everything digitally. Pros Helps streamline workflows. Allows us to have almost all aspects of our business in one place. I appreciate that we are not charged for office staff users. Cons Customer support can sometimes be frustrating when you are trying to get a quick fix for something but overall isnt terrible. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for your continued trust over the past two years. We’re glad to hear that ServiceTitan has helped streamline your workflows and bring so many aspects of your business into one place. Making that transition from paper-based processes to a fully digital operation is a big step, and it’s great to hear the platform has supported that evolution. We also appreciate you calling out the flexibility around office staff users. Providing value across the entire organization, not just field teams, is something we’re intentional about. On the support side, we understand your feedback. When something needs a quick fix, responsiveness matters. We’re continuing to invest in improving speed and accessibility so you can get the help you need without delays. It’s great to hear that overall your experience has been positive, and we appreciate the recommendation. Erik J. Owner Consumer Services Used the software for: Less than 6 months ### "Avoid this company if you are small or medium business" May 6, 2026 1.0 I was not informed I was signing a 2-year contract. No demo was provided. Onboarding failed due to Service Titan's own delays, causing my technician to leave my business. I requested cancellation before onboarding was even finished. I never went live and never used the service. They refused to accept my cancellation for breach of contract and threatened collections if full amount isn't paid. How can I pay for something I never used? I filed complaints with five regulatory agencies. And disputed the charges on my credit card, my credit card dispute was approved. I would not recommend working with this company to anyone. Pros None that I experienced. Onboarding was never completed. They were slow to answer questions and did not know how to help with using the software. And they never explained to me that this is not a good software for small businesses. Cons I was sold as a solution for my small appliance repair startup. I was never disclosed that the platform is designed for large commercial operations with multiple technicians — not solo operators or startups. I was never given a trial or a demonstration. Just a document with no explanation of what it entailed. They were deceptive and with help the real truth. I never used the service at all and requested cancellation after dealing with there disorganized support staff and complicated software. Review Source TH Tina H. Office Mgr. Real Estate Used the software for: 6-12 months ### "Our Office and Experience" March 5, 2026 4.0 Onboarding was rushed. Other than things seem to be going ok for our needs. Our contact person \[sensitive content hidden\] has been great. Pros \[sensitive content hidden\] has been great to work with. Regular customer service is difficult to get through when you need to speak to someone verses email. Cons It would be great when on boarding you have a representative join the company for that 1st 2 weeks. One week to see how the business is run before the on boarding of the actual program. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience. We appreciate the candid feedback. We’re glad to hear that your direct contact has been a strong partner throughout your onboarding and early use of ServiceTitan. Having consistent support during that transition is important, and it’s great that part of your experience has been positive. We also hear your feedback on onboarding. Getting set up on a new platform should feel structured and supportive, not rushed. Your suggestion around having more hands-on involvement early on, including time spent understanding your business before diving into the system, is valuable and something we continue to evaluate as we improve the onboarding experience. On support accessibility, we understand the frustration when you need immediate assistance and can’t quickly connect with someone. We’re actively working to improve responsiveness and make it easier to get real-time help when it’s needed. RF Robin F. Co-Owner VP Building Materials Used the software for: 2+ years ### "Update on Review" March 19, 2026 3.0 Overall, I think it is a good product if you have the time and manpower to commit to it. We have decided to keep it as our CRM. Pros It has a lot of potential. Be prepared to spend a lot of time on it. We have been working on the pricebook and workflows, we are happy with it at this point. Still much to learn. Cons It is hard to reach a representative right away if you need immediate help. The knowledge base is hard to find what you are looking for. AI is more helpful if you have it. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan We liked what was offered and all that it could do. We were promised that we would have enough support. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) We wanted to have more capabilities and better estimates Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your experience and for the honest feedback. We’re glad to hear that you’re seeing the potential in ServiceTitan and that your work on the pricebook and workflows is starting to pay off. Those foundational pieces can take time, but they’re critical to unlocking the full value of the platform. OH Oscar H. CEO Construction Used the software for: 1-2 years ### "Great Customer Service" March 2, 2026 5.0 Pros Love the customer service, my account manager \[sensitive content hidden\] was great everytime I needed anything. I always got a quick answer. Cons A bit complicated to set up. Sometimes it feels like you are not using all the features that you are paying for. Review Source Response from ServiceTitan April 1, 2026 Thank you for sharing your feedback. We’re glad to hear that you’ve had a great experience with your account manager and that you’ve been able to get quick, reliable support when you need it. That level of responsiveness is something we strive for across every ServiceTitan customer experience. We also appreciate your honesty around setup complexity and feeling like you may not be using the full platform. ServiceTitan is a robust system, and getting everything configured and fully utilized can take time. Our goal is to help customers prioritize what matters most first, then continue to build from there so you can steadily unlock more value without it feeling overwhelming. If you’re open to it, we’d be happy to work with you on identifying areas where you can take advantage of additional features you’re already paying for and help simplify the setup where possible. We appreciate your feedback and your partnership. BB Ben B. Sales Manager Construction Used the software for: Less than 6 months ### "Great choice for Trades POS" December 4, 2025 4.0 overall this is an excellent trades software and is the best I have used having been in the trades for many years. Pros Service Titan is a nice interface with robust capabilities. It has an excellent dashboard along with analytics and reporting Cons It has some redundancy of steps, can be a bit cumbersome. Use of the same term for two separate functions creates confusion. Switched from [Glas-Avenue](https://www.capterra.com/p/253977/Auto-Glass-Software/) Part of Franchise. Considered pro's and cons, Features and Benefits Review Source Response from ServiceTitan April 1, 2026 Thank you for the great review and for sharing your perspective. We’re glad to hear that you’re enjoying the interface, dashboards, and reporting capabilities within ServiceTitan. Providing strong visibility into performance and operations is a key focus, so it’s great to see that coming through in your experience. We also appreciate your feedback around workflow redundancy and terminology. Those are important usability details, and we understand how extra steps or unclear naming can create friction in day-to-day use. That kind of feedback is valuable as we continue to refine the user experience and make the platform more intuitive. It’s especially meaningful to hear that, given your experience in the trades, this has been the best software you’ve used. We appreciate your trust and your feedback as we continue to improve. HL Hunter L. VP of Operations Construction Used the software for: 2+ years ### "Powerful All-in-One Solution for Streamlining Operations" March 19, 2025 5.0 has significantly improved our business operations by streamlining scheduling, dispatching, invoicing, and reporting into one powerful platform. The automation features save time and reduce manual errors, while the reporting tools provide valuable insights for decision-making. However, like any robust software, it requires proper setup and ongoing management to maximize its potential—especially in areas like inventory. With the right team in place, ServiceTitan can be a game-changer for operational efficiency and business growth. Pros What I like most about is its ability to streamline our entire workflow in one platform. The scheduling, dispatching, and invoicing features work seamlessly together, reducing manual work and increasing efficiency. The reporting tools provide valuable insights, helping us make data-driven decisions. Additionally, the automation features save time and improve accuracy, while the mobile app keeps our team connected in the field. Cons The inventory system can be challenging when scaling, especially if you don’t have dedicated personnel to manage setup and ongoing maintenance. Without proper oversight, it can become difficult to track materials accurately, leading to discrepancies in replenishment and job costing. The setup process requires careful planning and continuous management to function efficiently. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan Seems like it lacked a lot of features compared to ST. Switched from [Total Office Manager](https://www.capterra.com/p/80729/Total-Office-Manager/) Difficult to use and grow starting to show its age. Review Source Response from ServiceTitan April 2, 2026 Hunter, thank you for the detailed and thoughtful review. We’re glad to hear that ServiceTitan is helping streamline your operations across scheduling, dispatching, invoicing, and reporting. It’s great to see your team leveraging automation and data insights to drive efficiency and make more informed decisions, especially with your field teams staying connected through the mobile app. We also appreciate your perspective on inventory. You’re absolutely right that it requires thoughtful setup and ongoing management, particularly as businesses scale. Your point about the need for dedicated ownership and planning is well said, and it’s an area where we continue to invest in making workflows clearer and easier to maintain over time. It’s great to hear that overall the platform has had a meaningful impact on your operations and growth. We appreciate your feedback and your continued partnership. JD Jonathan D. Business Development Construction Used the software for: Less than 6 months ### "Davis AC & Heating review" May 15, 2026 5.0 It has been somewhat of a mixed bag, but as our CSM, \[sensitive content hidden\] , helps us decode and debug these issues, I am confident that this platform is going to be an excellent ROI for us. Pros I love the data we are capturing from . The pro products have additionally added a level of automation that we could not find in our past software. Cons The inventory module has been giving our company some heartburn. I wish that we would have fully understood during the implementation portion how everything was going to flow from A to Z. Switched from [SAWIN](https://www.capterra.com/p/249740/SAWIN/) We were uninterested in investing more time in a system that was not looking to invest into new technologies. Also, support was not being provided. Review Source JK Jeff K. Electrical Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "ServiceTitan is a must have!" May 23, 2025 5.0 has been a great addition to our company. The call recording has saved us numerous times and all the other features that are packed into this software are wonderful to help with so many aspects of operating a business. Pros has been instrumental in organizing our business. From booking jobs, scheduling jobs, dispatching, invoicing, estimates, time management...it's all here. Great product! Cons is a little complicated at first to integrate and set up for your particular business, but once that's done and the bugs are worked out for your needs, then it works great! Review Source Response from ServiceTitan June 2, 2025 Thank you so much for the wonderful review, Jeff! 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