# Page 3 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ServiceTitan the right Plumbing solution for you? Explore 336 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews/?page=3 --- ServiceTitan 4.3 (336) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Page 3 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 51-75 of 336 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DT Danielle T. Office Manager Consumer Services Used the software for: 6-12 months ### "ServiceTitan Changes the Game!" March 18, 2025 5.0 We have had a wonderful experience. The staff are always supportive, and we have been able to gain visibility on what is being done in the office and the field. Pros How well both the office and mobile side run, so that our staff are all working at their best. Cons We truly have had no strong dislikes. Any times we run into difficulties or questions, someone supports us finding the best way to complete what we need. Switched from [SuccessWare](https://www.capterra.com/p/106274/SuccessWare/) Our legacy software as outdated and cumbersome, had tons of features that e could tell would make sure our business stayed current, and also address the need for multiple apps/softwares in the past. Review Source Response from ServiceTitan March 19, 2025 Thank you so much for taking the time to share your experience, Danielle. We're thrilled to be your software partner and are here to support your success however we can. SK Sanjeev K. Office Administrative Manager Construction Used the software for: 1-2 years ### "ServiceTitan: A Complete Solution for HVAC Business Growth" April 8, 2025 5.0 is an all-in-one software solution for the HVAC industry. It can help a small organization grow and scale to new heights. The platform offers all the essential features for every department — from Accounting and Dispatching to Inventory and Pricebook management. You name it, and it’s there! Pros The dispatch board overview is amazing — it's so easy to navigate and manage jobs. There's always a better way to do things, and this platform helps you discover them. There are a lot of features I really like, and honestly, each one is worth mentioning. Still, I feel like even if I list them all, I’d probably end up leaving a few out! Cons The process of creating estimate and proposal templates can be quite complicated for new users. It's difficult to become familiar with it initially, and the learning curve feels steep. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Housecall Pro was pretty limited on features and just didn’t cut it for a bigger team. It’s fine for smaller setups, but once you grow, it starts to fall short. Review Source Response from ServiceTitan June 2, 2025 Thank you so much for sharing your experience, Sanjeev. We're glad to hear ServiceTitan has supported your business growth! SG Summer G. Office Manager Construction Used the software for: Less than 6 months ### "Could use some work. " October 17, 2025 2.0 It would probably work great for a very large company that does a lot of service work and has complicated projects that need to be tracked. It does not work well for a company that wants to keep things simple and has fast 1 time projects. In my opinion, in the end, the price is not worth it. The cost of not only the implementation but the software price as well was more than we could justify. Pros is a widely used software, so it makes it easy to find videos and other real users to whom you can ask questions. It is extremely advanced and would work well for large companies that offer multiple services. Cons The implementation process was extremely time-consuming and not informative. We felt very in the dark the entire time and were unaware of what we were supposed to be doing. The system software was sold to us with a lot of features, but none of them actually worked for the business. Review Source Response from ServiceTitan April 2, 2026 Summer, thank you for taking the time to share this feedback. We hear your concerns around implementation, clarity, and overall fit for your business. Getting started with ServiceTitan should feel structured and guided, not unclear or time-consuming without direction. Your experience of feeling “in the dark” during onboarding is not what we aim for, and it’s something we’re continuing to improve. We also understand your point about fit. ServiceTitan is a robust platform designed to support a wide range of workflows, and while that can be powerful for more complex operations, it can feel like more than what’s needed for teams running simpler, fast-turn projects. Aligning the platform to the right use case is important, and your feedback highlights where that expectation may not have been set clearly upfront. On features, it’s important that what’s demonstrated during the sales process translates into real, usable value once implemented. If that didn’t happen in your case, that’s some JG Jonathan G. Director of Plumbing Construction Used the software for: 2+ years ### "The Best in the business" May 9, 2025 5.0 Wonderful, Would recommend to anyone running a service company. Pros Having all of the customer info in on place. Cons Reporting on numbers can become tricky at times. Review Source Response from ServiceTitan May 12, 2025 Thank you so much for the wonderful feedback, Jonathan! JM Jenson M. Customer experience coordinator Recreational Facilities and Services Used the software for: 1-2 years ### "I LOVE this software " April 9, 2025 5.0 Service titan has become a great tool for me, its versatility and use for Mutiple things at once has been a game changer Pros Versatility and being able to use it for so many things at once Cons It can be very tedious to navigate sometimes and every click counts Review Source Response from ServiceTitan June 2, 2025 Versatility is the name of the game! Thanks for sharing, Jenson. We hear you on the clicks and will be sure to share it with our product team. If you ever have any ideas don't hesitate to submit them! KL Kade L. General Manager Construction Used the software for: 2+ years ### "Could be better, definitely could be worse" May 8, 2025 4.0 Pros There is so much data to uncover and see when it comes to running a successful business. They are making strides to cover all bases. Cons Onboarding and technical support leave much to be desired. I am lucky to have a CSM that is helpful, but I had to be escalated to him. Review Source Response from ServiceTitan May 9, 2025 Thank you for taking the time to provide feedback and share your experience, Kade. DP David P. Head of IT and Implementations Consumer Services Used the software for: 2+ years ### "In the Trades? Use ServiceTitan" January 17, 2025 5.0 Very pleasant experience, supercharged our field staff. Much better than even its closest competitors. Pros Reporting features and "build your own reports" with easy-to-use templates Cons Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end user knows more than their support team Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Ease of use, referrals, and attending an event. Review Source Response from ServiceTitan January 22, 2025 Thank you so much for the wonderful review, David! We're thrilled to be your software partner. SAL Sai Akshith L. Assistantship Education Management Used the software for: Less than 6 months ### "Streamlined Enterprise Records and Workflow Management" June 16, 2026 4.0 As a Records Management professional, I found to be highly effective for centralizing enterprise data and tracking complex workflows. While the reporting tools require some manual adjustment for custom queries, the overall data integrity and efficiency gains are significant. Pros Strong data management capabilities, central record-keeping, and efficiency in tracking workflows. It is highly recommended. Cons Reporting tools can have a learning curve or require minor manual adjustments for complex custom queries. Review Source LD Luke D. Business Systems Manager Construction Used the software for: 2+ years ### "ServiceTitan for the Win!" January 24, 2025 4.0 We use ST for Dispatching, Invoicing, Payroll, Estimating, etc. It has been very positive, as our CSM has been helpful at resolving any issues that have come up. Pros It's ability to handle almost any task we need, and they keep adding functionality. Cons At times the support staff aren't helpful, and I have already tried most of the troubleshooting steps they suggest. I have seen that get better in recent days though. Review Source Response from ServiceTitan January 27, 2025 Thank you for taking the time to share your experience, Luke! We're glad to be your software partner and will be sure to share your feedback with our support team. Support is working extremely hard to improve and we appreciate that you've also noticed those improvements. We will work to continue to better the experience. SF Scott F. Office Manager Consumer Services Used the software for: 2+ years ### "ST is the best way to grow your business" December 16, 2024 5.0 ST continues to grow and evolve with the service industry. They dedicate time to offer webinars and training that not only help you in the software, but help you grow your business. Some of the Pro Products seem overpriced for what they offer, but that also depends on the size of your business and your needs. Pros Options! ST can be set up to work the way your business runs. Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value! Cons like all software, there are things that everyone wants to change that do not get changed... like PLEASE ADD A DARK MODE!!!! Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan For a better customer experience and more options Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) For a better office and field experience... and a better customer experience Review Source Response from ServiceTitan December 17, 2024 Thank you so much for the incredible review, Scott! We're glad to hear you're finding value in our customer programs, and cannot wait to see your continued successes! We appreciate your feedback and will share with the team. NY Nayiry Y. Accounting, HR Construction Used the software for: 2+ years ### "Gave it 4 only because there's always room to improve. " December 3, 2024 4.0 Overall, we love using ST. We can customize a lot of features to meet our needs. Pros The amount of detail you can save for each customer, location, unit; how you can track each of them, run reports & KPI-s. Cons The fact that there is no way to invoice an item as a percentage (mostly for projects). As of today, we are creating multiple line items of the same task based on the payment terms, each one with a percentage so that the total adds up to 100%. It's very cumbersome. The other option would be to bill the whole thing and keep the invoice open until the project is complete, which is not good for accounting reasons. We couldn't think of another way. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ServiceTitan This was about six years ago. There were others we considered. ST checked more boxes. Switched from [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) It did not provide the amount of detail we were looking for. Review Source Response from ServiceTitan December 9, 2024 Thank you for sharing your experience, Nayiry. We will be sure to forward your feedback to our product team. BS Brett S. Owner Construction Used the software for: 2+ years ### "Best HVAC software out there!" December 3, 2024 5.0 Very good, we having been using it for four years and we are still learning and getting to know the product. Pros It is so nice to have everything in the same spot, invoicing, dispatch, pricebook, inventory, payroll, etc. There is a good connection and communication between the office and the field because of the software. Cons Sometimes there are bugs, which is to be expected with any software, I also think training on new items products could be better. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan It seemed that Service Titan was better and that they may be better at changing and making updates for the future. Switched from [mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/) Looking for a product more inline with HVAC and have everything out of the same software Review Source Response from ServiceTitan December 9, 2024 Thanks for this amazing review, Brett! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. MH Makaiya H. Service Construction Admin Construction Used the software for: 6-12 months ### "ServiceTitain - Kick Starter for your Company!" February 17, 2025 3.0 We had a pretty good experience, it was a bit difficult to get someone to help us on certain things, but overall, this site helped us get to where we are now! Pros helped us get our company started. They provided us with courses to guide us through the site and how to put information in. It showed everything all on one page; photos, forms, summary, etc. Cons Some files and photos were getting corrupted, the photo upload was a bit too grainy. There were not many parameters set to make sure our technicians were getting things done, and it was difficult to learn. Review Source Response from ServiceTitan February 19, 2025 Thank you for taking the time to provide us feedback about your experience, Makaiya! We're glad to be your software partner and will be sure to share this insight with our teams to continue to improve the ServiceTitan experience. DG Dylan G. Plumber Construction Used the software for: 2+ years ### "Service titan is the best " January 18, 2025 5.0 Service titan has been a part of my career the entire time as a plumber, it has helped me manage my different house calls and set up a great history for all my customers Pros I love the simplicity and efficiency it provides to my jobs Cons The price can be a little much for a smaller company but it’s well worth it Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Changes companies and they had service titan and I fell in love with it Review Source Response from ServiceTitan January 22, 2025 Thank you so much for the wonderful review, Dylan! We're so glad to hear it has made your jobs more efficient. PC Parker C. Lead Customer Service Representative Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Servie Titan Review" January 28, 2025 5.0 I have enjoyed it, most of my job is done on it. I directly benefit from how easy it makes things, especially the data tracking. Pros I love how streamlined everything is on it. The team is great and very responsive. It makes data tracking so easy, and they keep innovating ways to make it better. Cons I don't have anything really. I feel like I am just getting my feet wet, so the plethora of things it can do is a bit overwhelming. Review Source Response from ServiceTitan January 29, 2025 Making your job easier is exactly what we love to hear, Parker! Thank you so much for sharing your experience. RS Rick S. Overhead Door Nfld. Limited Construction Used the software for: 2+ years ### "Great for orgnaization" December 2, 2024 5.0 Great product, Service Titan's service is good and helpful, also customer's love getting notifications when our technicians are on route... Overall, our technicians like it and our office staff. Pros There are many different things I Like about Service Titan some of the most important is Calendar Organization, the Content portal and being able to keep a good working customer history back-up which is easy to look-up when in need. Cons One of the minor things i don't like but not necessary a deal breaker is that there is no drag and drop in calendar view, but its still pretty easy to change your schedule when required. Review Source Response from ServiceTitan December 9, 2024 Thanks so much for this review, Rick! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. SJ Shane J. President of Operations Construction Used the software for: 2+ years ### "Another Happy Customer" November 15, 2024 5.0 100% Positive. I have experience with several different software platforms with several different fields and they have been the best one I have ever dealt with or used. Pros Their constant innovation and improvements Cons This is hard, I don't have a negative. I could say price, but that's not fair because it's well worth the cost. Switched from [SuccessWare](https://www.capterra.com/p/106274/SuccessWare/) SuccessWare did not have the ability to connect a Phone call to a completed job, so we are not able to easily track our Marketing ROIs. Review Source Response from ServiceTitan November 26, 2024 Thank you so much for the incredible review, Shane! We're so grateful to be your software partner. ST Spencer T. Chief Strategy Officer Construction Used the software for: 2+ years ### "Stop messing around and get ServiceTitan" December 9, 2024 5.0 Best ever. I will be a user for life! Pros Brings our whole business into one place so we can see everything thats happening. Cons I hate that other people have access to it so I cant have the advantage. Switched from [Total Service](https://www.capterra.com/p/21343/Total-Service/) It was really bad. Surprised we made it as long as we did. Review Source Response from ServiceTitan April 2, 2026 Spencer, thank you for the strong endorsement and for being a long-time partner. We’re glad to hear that ServiceTitan is giving you full visibility across your business and helping bring everything into one place. That level of transparency and control is exactly what the platform is built to deliver. We also appreciate the candid note on competition. One of the things we’re focused on is helping every customer raise the bar, and it’s great to see teams like yours using the platform to stay sharp and operate at a high level. It means a lot to hear that you plan to be a ServiceTitan user for the long term. We appreciate your trust and your partnership. DR David R. General Manager Consumer Services Used the software for: 2+ years ### "Service Titan- Great Service Software!!!" December 2, 2024 5.0 Been with Service Titan for many years. Has helped us grow our business in a successful and organized way. Pros Has everything we need plus some. All in one stop where you do not need to shop around for your options. Cons Growing extremely fast- we cannot keep up with all it has to offer. Is that a bad thing? Review Source Response from ServiceTitan December 9, 2024 We love hearing feedback like this at ServiceTitan—thank you! When we set out to provide contractors and their teams the kind of technology that would improve their businesses, this is exactly the kind of story we’d hope to hear. Thanks for choosing ServiceTitan and sharing your experience with us. JR Jaclyn R. Dispatcher, ServiceTitan Champion Construction Used the software for: 1-2 years ### "ServiceTitan is a wonderful software! " December 19, 2024 5.0 Pros is a great software. We use it at work and I love learning new things all the time. It has simplified so much for our company. It is easy to learn and easy to use. It has helped us grow our customer database and reach our existing customers to be able to better inform them when a technician is scheduled, coming to their home and even follow up afterward. Our technicians love it as well and it gives us in the office all the information we need to keep our database up to date. They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch Network. I would recommend ServiceTitan. Cons I haven't found anything I dislike at this time. Review Source Response from ServiceTitan January 2, 2025 Thanks for this amazing review, Jaclyn! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. AS Alyx S. Owner Construction Used the software for: 6-12 months ### "Service Titans! We win" January 20, 2025 5.0 Pros I love that there is dispatch, marketing features, and also call tracking! Cons I don’t honestly have any “cons” regarding Service Titan. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ServiceTitan Service Titan had a lot better selection of items than Jobber. Switched from [Joist](https://www.capterra.com/p/230138/Joist/) Joist wasn’t as complex or custom as Service Titan is. Review Source Response from ServiceTitan January 22, 2025 Thank you so much for the review, Alyx! We're glad to hear you're finding value in ServiceTitan and we're glad to be your software partner. BS Beth S. CSR Manager Construction Used the software for: 2+ years ### "CSR Manager " December 2, 2024 4.0 Great. We wouldn't switch to any other scheduling provider. Pros Easy to book calls and easy to review the schedule. Dispatching easy!! Cons My least favorite thing about service titan is the reports. Switched from [ServMan](https://www.capterra.com/p/80728/ServMan/) We needed more for our scheduling system. Review Source Response from ServiceTitan December 9, 2024 Thank you for taking the time to leave us a review, Beth! We appreciate your feedback related to our reports. If you have any ideas on how to improve, please head to ideas.servicetitan.com! RG Robin G. Office Lead Consumer Services Used the software for: 2+ years ### "Service Titian overview " November 7, 2024 5.0 we onboarded during covid, so I feel like, and everyone was on vacation in December. I felt like a stronger start would have been helpful. Pros reporting, time saved in the field, time saved in the office, we have great support, and we love the software. and all the new features . Cons having to have 3rd party company for support Review Source Response from ServiceTitan November 19, 2024 Thank you for taking the time to provide this feedback, Robin! We are glad to hear ServiceTitan is saving you time and that you enjoy the team you work with. We will make sure to share your sentiment around onboarding and appreciate the insight on how we can make our onboarding process smoother. Thank you again! CC Charles C. President Construction Used the software for: I used a free trial ### "Service Titan The Great Money Grab " January 18, 2025 1.0 Chaos, Chaos, Chaos. If you want to waste your companies time and never get anywhere, never get onboarded and ultimately ever get a chance to try a companies software they are supposed to selling. Then Service Titan is for you. Service Titan will get you going no where in a hurry running around with them in endless circles upon circles. Service Titan is the standard in preverbal do loops in software. Round and Round you will go. Pros Never got a chance to try it because the Service Titan Team NEVER got anything set up to even try. Cons Service Titan Team was obsessed with getting $$$$ it was all they wanted which is why they never even got us onboarded to even try their software. The team that tried to get us set up was so inept they had us set up for a teams meeting in another country hahaha they really were hilarious towards the end and we never did ever get onboarded Review Source Response from ServiceTitan January 22, 2025 We're sorry to hear this was your experience with ServiceTitan, Charles. We will be forwarding this to our team for review. TG Tina G. Software Specialist Utilities Used the software for: 2+ years ### "Effective Workflows" December 13, 2024 5.0 Pros Effective workflows, robust system allowing us to grow Cons can be hard to find how to do things on the back end, not very intuitive Switched from [SuccessWare](https://www.capterra.com/p/106274/SuccessWare/) Switch was made before I started work here Review Source Response from ServiceTitan December 16, 2024 Thank you for taking the time to share your experience, Tina! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.