# Page 4 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ServiceTitan the right HVAC solution for you? Explore 334 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (334) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 17th, 2026 # Page 4 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 76-100 of 334 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Alyx S. Owner Construction Used the software for: 6-12 months ### "Service Titans! We win" January 20, 2025 5.0 Pros I love that there is dispatch, marketing features, and also call tracking! Cons I don’t honestly have any “cons” regarding Service Titan. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ServiceTitan Service Titan had a lot better selection of items than Jobber. Switched from [Joist](https://www.capterra.com/p/230138/Joist/) Joist wasn’t as complex or custom as Service Titan is. Review Source Response from ServiceTitan January 22, 2025 Thank you so much for the review, Alyx! We're glad to hear you're finding value in ServiceTitan and we're glad to be your software partner. SJ Steven J. Operations Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Best CRM for professional TRADES organizations in the market" October 23, 2024 5.0 Excellent overall customer service. Fully functional system with all the features a trades organization would need. Pros The most fully-functional CRM for trades organizations of all size. Cons Takes quite a bit to on-board and learn the system due to the complexity of functions. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) More features. Overall better solution. Pricing is also commensurate with products of its kind. Review Source Response from ServiceTitan October 29, 2024 Thank you so much for the incredible review! We appreciate you sharing your experience and are thrilled to hear you've had a great customer service experience. CC Charles C. President Construction Used the software for: I used a free trial ### "Service Titan The Great Money Grab " January 18, 2025 1.0 Chaos, Chaos, Chaos. If you want to waste your companies time and never get anywhere, never get onboarded and ultimately ever get a chance to try a companies software they are supposed to selling. Then Service Titan is for you. Service Titan will get you going no where in a hurry running around with them in endless circles upon circles. Service Titan is the standard in preverbal do loops in software. Round and Round you will go. Pros Never got a chance to try it because the Service Titan Team NEVER got anything set up to even try. Cons Service Titan Team was obsessed with getting $$$$ it was all they wanted which is why they never even got us onboarded to even try their software. The team that tried to get us set up was so inept they had us set up for a teams meeting in another country hahaha they really were hilarious towards the end and we never did ever get onboarded Review Source Response from ServiceTitan January 22, 2025 We're sorry to hear this was your experience with ServiceTitan, Charles. We will be forwarding this to our team for review. JV Jamie V. President Mechanical or Industrial Engineering Used the software for: 2+ years ### "ServiceTitan Review" October 22, 2024 5.0 8 of 10 overall. The product itself is phenomenal but is dragged down by the lack of customer support. They will issue you a CSM but he/she changes almost monthly. Pros Data and reports delivered quickly and efficiently. Cons Customer service. They do not have enough people to teach you to effectively use the product. Switched from [Total Office Manager](https://www.capterra.com/p/80729/Total-Office-Manager/) Needed something more robust. ServiceTitan fit the mold. Review Source Response from ServiceTitan October 28, 2024 Thank you for providing feedback, Jamie! We're sorry to hear about your experience with our Customer Support and we will share this with our Support team. To learn more about effective use of the product we recommend checking out our Ember Sessions and our ST Certified User programs if you haven't already! TM Tom M. CEO Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Ease & Efficient " December 6, 2024 5.0 Pros the ease and efficiency it creates for the entire company and client experience Cons at times being able to find needed information Review Source Response from ServiceTitan December 11, 2024 We're glad to hear that ServiceTitan is easy and efficient for you and your team. Thanks for sharing, Tom! tW trevor W. owner Construction Used the software for: 2+ years ### "Scheduling pro is pretty awful, stay away." October 23, 2024 3.0 Bad. Despite years of building out the Service Titan CRM within our company I am seriously considering switching to House call pro or one of the other CRM software's even though it means redoing everything which is a lot of work. Pros The standard CRM helps keep things organized. Cons Scheduling pro or formally schedule engine is absolutely terrible. We don't get very many negative google reviews but the few we have received have almost all been because of schedule engine call answering agents. When you try to cancel the call answering service they never answer the phone, they do not return your calls and they just keep billing you a lot of money month after month. They bill through Service titan so you will have to stop paying for your CRM membership in order to stop paying Scheduling Pro. It is basically a scam and reflects very poorly on Service Titan as a company. Review Source Response from ServiceTitan October 30, 2024 Hi Trevor - we're concerned to hear you had this experience. I've already been in touch with your CSM and he is actively working with the Scheduling Pro team to support cancelation. Thank you for providing this feedback and we look forward to resolving soon. EP Erin P. Owner Construction Used the software for: 6-12 months ### "ServiceTitan - buyers beware!" September 20, 2024 1.0 Nightmare. Had to cancel my contract and fight with them to cancel it. Pros None. The platform was too complex, the sales pitch was good, but what you actually sign the contract for is less than the add-on costs for each module that they don't disclose on the front end. Cons The introductory sales call provides pricing for the size of your business. Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands) more for each add-on module (ie marketing, phone, etc.) Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/) Reason for choosing ServiceTitan It seemed like "the best" product at the time. FieldEdge did not allow for proper configuration for payment of subcontractors. Switched from [Dispatch](https://www.capterra.com/p/10019337/Dispatch-Connect/) Thought we were ready to move to a full-service CRM/dispatch software. Review Source Response from ServiceTitan September 25, 2024 We’re disappointed to hear about this experience, Erin. We take reviews like this very seriously and will be taking steps to ensure that something like this does not happen again. Thank you. DB Dawn B. Office Manager Consumer Services Used the software for: 2+ years ### "From paper to Tablets!" September 24, 2024 5.0 Just over 3 years ago we were hand writing all of our invoices and estimates and keeping track of a schedule on a basic calendar program. I was calling customers the day before confirming their appointments. I had all our maintenance memberships in an excel spreadsheet which I would maintain and email everyone each season. Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits. It worked and we thought we were doing great. Now...we save hours and look more professional with digital invoices and estimates...streamlined payment options...technician time clock and commission tracking. Our revenue has increased with much better reporting and marketing and recording keeping. We save so much time and our customers appreciate the more professional looking options. Pros It is a one stop shop for our business needs from reports and accounting to payroll to invoicing to inventory and purchasing with Marketing and GPS tracking. It has a user-friendly platform and awesome customer service. It makes us look professional with a lot less time than before! Cons At first it was a bit over whelming to get set up, but my onboarding rep was patient and compassionate and kept me motivated. It is a bit expensive, but once I realized everything we were getting for the cost, I realized it was worth it Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan Friend recommendation/referral. They spoke very highly of the program and the owners decided to go with that. Review Source Response from ServiceTitan September 27, 2024 This is exactly the type of review we love to read! Thank you so much for this feedback, Dawn. We're thrilled to hear about the positive impact ServiceTitan has made on your business. Can't wait to see all of your continued success! AP Amber P. S.T.E.V.I.E.- Service Titan Efficiency Verification and Implementation Expert Consumer Services Used the software for: 2+ years ### "Service Titan has been great" September 13, 2024 4.0 Is by far the best software we have used, like any software it has it's glitches and limitations but just keeps getting better and better. Pros The software itself is user-friendly and makes streamlining everyday processes very easy. Service Titan is forever evolving and improving, so it is nice to have software to grow with you. Cons Because they are a continuously growing company, their employee turnover rate per position is pretty high, so it can be a little frustrating having to continuously work with new success managers. Support is not always the easiest to deal with as well. Also, yes the software is forever evolving, which is great, but we find it hard sometimes to be able to customize the software to fit every aspect of our business model and day to day operations. Alternatives considered [Service Pro](https://www.capterra.com/p/114456/Service-Pro/) Reason for choosing ServiceTitan Service Titan just seemed like a better fit Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) Servicom is what we used prior but was not on the list to select- it was not cloud based, it was just a basic booking software Review Source Response from ServiceTitan September 18, 2024 Thank you for your detailed feedback, Amber! We appreciate the insight and will be sure to share it with our teams. We appreciate your continued partnership. GC Geoff C. Service Manager Construction Used the software for: Less than 6 months ### "Excellent choice for your service needs" November 29, 2024 5.0 ServiceTitan is a key component of our ongoing operations. It allows us to be successful by tracking and coaching in real time. Pros The ability to schedule and dispatch in real time. It is also my one stop shop for CRM and billing Cons I would like to have more connectedness with my other software Review Source Response from ServiceTitan December 5, 2024 Thank you so much for the wonderful review, Geoff! We're glad to hear this has been a one stop shop. We will be sure to sure to share your feedback on connections with our team. AM Amber M. Dispatch Consumer Services Used the software for: Less than 6 months ### "Ok, not the Best" December 3, 2024 3.0 I am not sure why payments that are deleted are still taken twice from a customer acct. This has caused issues for us, otherwise, it's pretty good. Also wish there was an actual phone number to call for help. Pros For the most part it is easy to operate. Easy to learn and also teach if needed. Cons There are some things that could be done differently Review Source Response from ServiceTitan December 9, 2024 Thanks for the feedback, Amber. This is the kind of insight we need to make our customer experience even better. JS Jeff S. General Manager Construction Used the software for: 1-2 years ### "Service Titan has changed our business " August 30, 2024 5.0 We have been using Service Titan since Late 2019 and it has completely changed how we run our business. We would not be where we are today without the amazing features of Service Titan, and it is great to know that these features are all backed by an amazing team for onboarding, ongoing success and they have programs to help educate you on the program to get the most value for your spending. Pros Service Titan Consolidates so many aspects of running a business into one easy to use platform. Cons Some updates and features are not available in Canada Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Reason for choosing ServiceTitan Service Titan had all of the features that were most important to us including the ability to mass schedule appointments, process field payments and inventory tracking and management that would all also work with QuickBooks Desktop Switched from [The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/) Updates were infrequent and when they did happen it would cause a lot of problems. In addition to that the software was not cloud based at the time. Review Source Response from ServiceTitan September 4, 2024 Thank you for the incredible review, Jeff! We’ve dedicated our company to helping tradespeople and service professionals succeed, so this kind of feedback means a lot to us. Thanks for making your voice heard—and we look forward to making an even bigger impact on your business. JP Joshua P. Outside Sales Representative Machinery Used the software for: Less than 6 months ### "A Solid Choice for Sales / Service Teams" November 24, 2024 4.0 Kept everyone in the loop, gave our installers the info they needed, saved us time, and overall it made the whole team more efficient. Pros It kept my whole HVAC sales / install team on the same page and logged info efficiently Cons It could be clunky at times, but overall a pretty solid workflow app. Review Source Response from ServiceTitan December 2, 2024 Thank you for the review, Joshua! We're grateful to be your software partner and are glad to hear ServiceTitan has helped make your team more efficient. SP Stephanie P. Owner Construction Used the software for: 2+ years ### "Service Titan is the ONLY choice!" September 27, 2024 5.0 We highly recommend service titan to all our fellow tradespeople! Pros Service Titan gives us true insight into all aspects of our HVAC business. Cons Bugs after new releases are often difficult to deal with. Review Source Response from ServiceTitan October 7, 2024 Thank you so much for the wonderful review, Stephanie! We're thrilled to hear this. Vicki G. Director of Finance and Operations Construction Used the software for: 2+ years ### "Second to None!" August 23, 2024 5.0 Absolutely amazing! It has changed my business. Pros Regular updates and improvements to the software Cons Support needs improvement - but they are working on it! Review Source Response from ServiceTitan August 29, 2024 Thank you so much for the 5 stars, Vicki! We appreciate the feedback and will be sure to share with our support team. SG Steven G. Senior Advisor Construction Used the software for: 2+ years ### "Worth the cost!" August 12, 2024 5.0 My experience has been positive overall largely due to the fact that I learned alot about the software and attend trainings to further my understanding. Pros I like that it changes with user feedback. Cons The largest con for us is the price and learning curve for many of the modules. We had to dedicate a few individuals to champion the software and rollout larger initiatives and mass workflows. Some shops do not have those resources. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[FieldEdge Flat Rate Mobile](https://www.capterra.com/p/132009/Coolfront/) Reason for choosing ServiceTitan Over all options and a better experience on our sales call. It seemed almost too good to be true until we saw how much setup was required, haha. Switched from [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/)[Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) We wanted to have a streamlined product that was going to grow with us. We saw more changes the first 6 months with Service Titan than 2 years with Corrigo. Review Source Response from ServiceTitan August 21, 2024 Thank you so much for this review, Steven! We're grateful to be your software partner. Please do not hesitate to let us know if there is anything we can do to improve your experience. BB Brandon B. Service Manager Consumer Services Used the software for: Less than 6 months ### "Brandon Review" September 27, 2024 5.0 Its been a game changer, it makes dispatching simple Pros It is very easy to navigate and has a lot of innovation. Cons The dispatch board is not so great looking. Switched from [Global ECS for SAP](https://www.capterra.com/p/95109/Global-ECS-for-SAP/) Easy to manage, automation, my company purchased it. Review Source Response from ServiceTitan October 4, 2024 Thank you so much for the incredible review, Brandon! We're grateful to be your software partner. RT Randi T. Service Operations Manager Facilities Services Used the software for: 2+ years ### "Best Decision" July 30, 2024 5.0 Pros I love all the capabilities, support and recourses that Service Titan offers. I also really appreciate the fact that they listen to us, the customer, and implement our ideas and enhancements. The customer communications and online payments is something we lacked in our old software that has made our lives (and our customers lives) so much easier! Cons I can't think of any real cons, if something isn't working right its usually user error or a bug that they fix quickly. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan Housecall Pro just didn't have all the aspects we needed to run a residential and commercial service, install and new construction business. Switched from [FACS](https://www.capterra.com/p/142905/FACS/) We were stagnate and couldn't grow our business with the the limitations and lack of features we had. Review Source Response from ServiceTitan August 6, 2024 Thank you so much for this review, Randi! You're an absolute power-user of the product and we're thrilled to be your software partner. JM Josh M. Operations and Accounting Manager Construction Used the software for: 1-2 years ### "ServiceTitan is the BEST" July 31, 2024 5.0 Fantastic, would not want to return to previously used vendors. Pros Working with our Success Manager in bi-weekly meetings to improve how we use Titan Cons Not much, they are great and always taking recommendations for improvements for any issues. We did prefer the old look as opposed to the new style of the website. Switched from [Total Office Manager](https://www.capterra.com/p/80729/Total-Office-Manager/) Switched companies and new company uses Titan. Review Source Response from ServiceTitan August 6, 2024 Thank you so much for this review, Josh! We're glad to hear you've enjoyed your experience with your CSM. We're always working on improvements and can't wait to show you what's coming next! LW Leon W. Service Manager Construction Used the software for: 2+ years ### "The best CRM for the trades" April 25, 2024 5.0 Our overall experience with ServiceTitan has been really great! It is the best software by a long shot! It is pricey but you certainly get what you pay for. Pros We love how easy ServiceTitan makes things on our customers. Automated text messages when a technician is on the way, ability to pay their invoice online, and fast online scheduling with real time availability makes us very simple to do business with! Cons The implementation and setup is quite the process. New feature onboarding requires a lot of research and figuring out for yourself. ServiceTitan helps as much as they can but not having a dedicated account rep anymore makes this a little challenging. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Too many outages/problems with our old CRM. Constantly having outages which costed us a lot of money. Review Source Response from ServiceTitan April 26, 2024 Thank you so much for this review, Leon! We appreciate your feedback and candor. We are thrilled you find ServiceTitan easy on your customers via texts and scheduling, and will be sure to share your feedback around onboarding and new features with our product and onboarding teams. RC Renee C. Controller Construction Used the software for: 1-2 years ### "The Joys of Software - Service Titan" February 9, 2024 5.0 From an accounting angle, it's great from top to bottom - nuts and bolts - assist with all aspects - and export with ease to other software i.e. Quickbooks Enterprise. Pros The ease of accessibility and ease of customer service assisting with any issues that arise during a normal workday. Cons Always updating and have to get used to using different view platform but it functions so well. Switched from [The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/) Much easier platform and fit our needs better - full realm - meaning for office, technicians and customers. Review Source Response from ServiceTitan February 12, 2024 Thank you so much for this incredible review, Renee! We appreciate you taking the time to share this and are thrilled to hear that it fits your business needs across the office, techs, and customers. MF Molly F. Admin Utilities Used the software for: 2+ years ### "ST all around." May 20, 2024 4.0 Overall its good, definitely really great aspects of the service and then items that need attention. Pros We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home. Cons The Support really needs help, I can tell you of maybe 3 times support was able to resolve and issue. All the other times it had to be sent to a more senior support staff to resolve. I am currently still waiting on a resolution from a case opened 1/30/24! Review Source Response from ServiceTitan May 28, 2024 Thanks for the review, Molly! We appreciate the feedback about support and our team is actively working to improve the support experience. I apologize for the long wait time and will speak with your team to see if there's anything we can do to urge it along. JA Jennifer A. Director of Administrations Construction Used the software for: 2+ years ### "Took the jump and never looked back!" May 30, 2024 5.0 It has been a true game changer. We experienced phenomal growth during our first two years. I don't credit Service Titan with bringing us the growyh opportunities, but Service Titan 100% allowed us to take on a much higher workload, streamloned business and allowed us to continue accepting more qork and new clients. Staying on top of the software is a full time job, the software just keeps getting better. Every quarter there are new process to devlop and new features of Service Titan that change the game, for the better. This might aound like a negative, but the customer support is great. I normally cam get answers in under 10 minutes. If there is something about the software that bothera you, Service Titan is probably working on a new update to resolve that pain point. Pros Reporting makes KPIs so much easier. It is highly customizable, we are constantly finding new ways to use the software. It also encourages/forces techs to use proper work flow. Cons The price point is high, so you have to really utilize the whole software. I would like the office accounts to have more abilities and that the program offered more tracking and KPIs for office staff. Reason for choosing ServiceTitan More robust software, almost everything we wanted in one place. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Wintac ceased to exist and melded into FieldEdge and it was time for something more robust. Review Source Response from ServiceTitan June 5, 2024 Thank you so much for this review, Jennifer! We're thrilled to hear about your experience with ServiceTitan and appreciate you taking the time to share your feedback. We know how valuable improving a businesses’ efficiency can be—and we’re working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner. Aaron R. Operations Manager Construction Used the software for: Less than 6 months ### "Only marketing prowess can get software this bad this far" December 19, 2023 1.0 I was sold on many things by the time we signed up for service titan, but issue after issue, it didn't matter - how responsive their customer service was, the "quantity of features", the percent of increased sales - it just doesn't work well. They also didn't follow through with their obligation to help with a number items outlined in the contract. After my customer support manager went dark, and her manager went dark, I initiated a stop payment; only then I was contacted - by the billing department. When I explained the situation and asked for help, they said they would reach out. I didn't hear back until their collections team followed up which obviously went nowhere. I find it incredibly hard to beleive that Service Titan is considered a successful company. Even for the clients that this is working for - I can only expect they stay with ST out of convenience of due to the contract. There are so many better options out there, in every way (no exaggeration). As if to add insult to injury, this must also be the most expensive option on the market as well. Pros The many, many people involved with onboarding were friendly; kind of what I expect the initial joining of a cult would be like. Cons The 5-week onboarding & training before go-live should have been an indicator that this software is highly unintuitive. They sold it as built by-and-for tradesmen, but I strongly disagree. In a world of clever software intuitiveness, service titan is far from in keeping with modern standards of UX/UI and even stable functionality. Review Source PM Pamela M. Accounting Manager Construction Used the software for: 2+ years ### "Super Happy Customer!" April 3, 2025 5.0 Great!! Customer service is still amazing and they are ever evolving to their users. Pros Customer support is superlative! Privileged to be a part of their product advisory group seeing new ideas, sharing thoughts and suggesting new things that are actually considered. They care about the users. Cons Needing custom reporting across areas within ServiceTitan that currently isn't available although they are working on it. Switched from [FACS](https://www.capterra.com/p/142905/FACS/) Our old system was so antiquated and we were lagging in the industry as a result of it. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.