# Page 5 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is ServiceTitan the right Electrical Contractor solution for you? Explore 328 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (328) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 17th, 2026 # Page 5 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 101-125 of 328 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RK Ryan K. No Title Construction Used the software for: 2+ years ### "A Powerful Tool, and You'll Pay for It" May 7, 2024 4.0 I'm glad to be past the implementation stage. Due to the cost of their add-on components, I am open to looking at other solutions, but it would take a lot for me to propose a change. Pros As a cloud-based software platform designed for trades businesses, I really appreciate ServiceTitan's comprehensive solution, seamless integration, and industry support. It’s been a game-changer for managing our operations and improving customer experiences. Cons This is an expensive solution with a steep learning curve. Reporting is okay, but if you're looking for trends, good luck. Also, once you're set up, you'll want additional functionality, which ServiceTitan is happy to provide, at a significant additional cost. Reason for choosing ServiceTitan We did not consider any alternative products. Review Source Response from ServiceTitan May 10, 2024 Thank you for your review, Ryan! We're thrilled to hear that you find that ServiceTitan has been a game-changer for your operations. We are always looking to improve and will take your feedback to our team. PH Paige H. Owner Construction Used the software for: 6-12 months ### "The Best Field Management Software in the Game! " April 17, 2023 5.0 Overall, Service Titan has improved our business functions 100% and been a vital tool in expanding our plumbing service company! Pros The mobile app and dispatch board are used daily at our plumbing service company, and they are very intuitive to understand. We love the modern look of Service Titan and the ability to present options to the customer on-site. We have been able to integrate payment processing, financing options, our price book, and QuickBooks Online. Before we used this product, all of these features were separate and hard to keep track of - Service Titan makes it easy! Cons The on-boarding process is long and tedious, but I do understand they set it up that way to ensure companies have the most success with the product when they go live with it. I would improve the integration with QuickBooks Online to be more seamless with connecting the payments to the invoices and all accounts payable documents. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing ServiceTitan Service Titan has the reputation as the best and we wanted the best. Service Titan was a software we knew we could operate with just a few guys, but also grow with our company to sustain a multi-truck, multi-million dollar company operations. Switched from [SkyBoss](https://www.capterra.com/p/147480/SkyBoss/) SkyBoss looked a little archaic in the UI and you could not integrate a payment processor with the system at the time. Review Source SF Stacy F. Owner Construction Used the software for: 1-2 years ### "Best Decision I made in 13 years of Business!" September 16, 2020 5.0 Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters! Pros Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life. Cons I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan There were many factors, but I couldn't get past the fact that in a software for the trades that there wasn't a place for job notes and that the solution was to create an item and have our techs add that to each invoice and then write in a description. I figured if that wasn't already WELL developed the rest of what I didn't know wasn't good. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) At first it was pure Faith, I knew people I trusted and looked up to were using Service Titan and although they were more expensive I decided that after about 3 -4 years on my other software improvements weren't being made and the information I needed was so limited I wouldn't be able to really use the data I had to make better decisions. Then after my demo seeing what I didn't know could be, completely sold me. Review Source Response from ServiceTitan September 17, 2020 Stacy, It means so much that you took time out of your day to write a review. We're beyond thrilled that ServiceTitan has helped you and your business. Please keep all of the feedback and suggestions coming. And thank you for serving your community on the front lines during these difficult times! ZR Zachariah R. IT Manager Consumer Goods Used the software for: 2+ years ### "Service Titan is the best of both worlds!" October 5, 2023 5.0 So far Service Titan is what helps us run our business the most. Without it, we could still run, but it would be a ton more difficult to do so, considering it keeps us from having to use multiple services in its place. Pros Service Titan makes it so you can have a ton of different functions tossed into one app, which is extremely useful, and handy when it comes to doing multiple things in a day. Its dispatching feature and customer feature is by far my personal favorite, as we are able to easily save a customers info into the software, and look back on their profile at any point for past jobs, invoices, estimates, equipment, etc. and just as easily dispatch out a technician to the job to work. Cons Service Titan, as great as it is, is a beast, which makes it extremely difficult to get setup properly the right way at first. We have had to redo so many things due to unproper setup first or second time round, and even still to this day, our Service Titan isn't perfect or anywhere near it, but we are getting closer. Switched from [Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/) Switching over from Service Fusion to Service Titan was just the optimal choice at the time when we did it. It just made the most sense due to Service Titan's features which overshadowed Service Fusion. Review Source Response from ServiceTitan November 3, 2023 Thank you for this wonderful review, Zachariah! Feedback like yours is essential to our ongoing efforts to make ServiceTitan software the right choice for contractors. Please reach out if you have any specific suggestions or questions. RS Rob S. Service Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "More features, more benefits, more issues" December 21, 2023 4.0 Overall, Customer service has been pretty responsive, although not always able to provide a viable solution or work-around to issues. The software itself is robust to the point of being overly so. There are a ton of features. The Pricebook alone has a ton of aspects we continue to underutilize such as product images, recommendations, and templates. It took a ton of work to get everything setup and running the way we want and there is still a lot of room for improvement. The best part about ST is the community. Between Facebook groups, forums, networking events and new ideas within ServiceTitan, somebody has an answer to your issue 95% of the time. The financing integration has really helped our technicians help more of our customers as well. Pros I believe ST works diligently to add new features and expand existing features. Some oversight may exist on fixing bugs or addressing issues. ServiceTitan has more functionality than most other CRMs, but the more complex something is, the more issues there can be. ServiceTitan has absolutely given us a better grasp on business operations and helped us increase our revenue. Cons Location being required for field staff is a huge battery drain on devices and not a function we need for the software to work as we intend it, especially as the dispatch map doesn't update in real time. The software is very expensive and requires a large investment to make someone a "Managed Tech" meaning it is restrictive for certain roles in our organization. Switched from [Kickserv](https://www.capterra.com/p/122541/Kickserv/) Ability to create multiple solutions and present them in an elegant manner. Financing integration helped, as well. Review Source Response from ServiceTitan February 12, 2024 Thank you for taking the time to leave us this review, Rob. We appreciate the feedback and will be sharing this with our team internally. This is exactly the type of feedback we need to continue improving and become the software of the trades. VR Verified Reviewer CEO Consumer Services Used the software for: 1-2 years ### "Over excited to be let down." October 19, 2022 3.0 No good. Lack of support. Lack of communication. Overall I believe the choice I made to take my small, family owned business to service titan is the biggest mistake I made. We struggled with little and help and nearly went out of business as I was busy mostly working on my crm vs growing my business. I do not recommend for small shops. Make sure you have the ability to have a dedicate software manager on your payroll Pros More permission control's the other software. Extensive reporting. Cons Where do we begin? Support cannot solve challenges with any other issue other then user error. They always send an email to connect you to you " success manager" who essentially is a middle man between you and the department over what ever feature your having issues with. When the success manager reaches out to you, eventually, it is essentially a scheduled call to set another appointment with the other department. I guess they do not keep records of support calls or forward notes to the success manager so this can be in one call. Marketing pro is way over priced and we could not utilize. Attempted to get out of that when we realized service titan was alot for our small shop to handle. We could never get the inventory feature fully Launched with tracking and sync to quick books. We have not had marketing pro for nearly 6 months and service titan has yet to release our yext listing so we can utilize this. We are still having issues with our listing changing to service titan tracking numbers no longer associated with us, we are loosing leads today due to this. Have reached out multiple times to be told our success manager would reach out and still have not heard anything back. My experience with service titan was great up to the point we signed a 2 year contract believing this to be a God send and quickly turned to a nightmare consuming many late nights and many days working on my software loosing my sanity so my team could keep theirs. We left 3 months ago Reason for choosing ServiceTitan Previous used as field expert. Was in belief service titan was the best Review Source Angelia S. Independent Presenter Consumer Goods Used the software for: 1-2 years ### "Office Manager" November 1, 2018 5.0 I don't have a lot of negative things to say about Service Titan, our company as a whole has seen improvements at all levels. We are very happy that we made the jump to Service Titan and look forward to the additional releases. Pros We are a growing Plumbing & HVAC company and we were looking for solutions to be more in line with today's digital world. We love the call booking and dispatch notifications to customers. It allows customer's to know exactly when to expect their technician. Our CSR and Dispatch love the incoming call information for existing customer's that pre-populates for them, it allows us to give a personal touch when answering the phone and gives the customer a great experience. Our Service Manager loves the Dashboard and reporting, it allows him to see exactly where the technician's are at throughout the month and allows him to provide coaching when needed to help his teams reach goals. We recently starting using the timesheets within Service Titan as well - this has allowed us to manage our technician's time with ease and the technician's no longer have to try to remember where they were and at what time. There are so many features and we love the fact that Service Titan listens to their Customers/Users and are always working to improve their existing features and adding more features to make their user experience exceptional. Cons Follow-Up Section and Memberships need updating, but Service Titan has listened to their users are in the process of providing updates to these features. Payroll/Timesheets needs to be more versitle and needs customization, but again Service Titan is working on this as well. Review Source Response from ServiceTitan November 6, 2018 Angelia, Thanks for your feedback. We couldn't be happier to hear about your success and all of the ways ServiceTitan has helped your business grow. We believe it's essential that the men and women of the trades have a cutting-edge platform built especially to help them run their businesses more effectively and connect better with their customers. Please keep providing your feedback. It helps us continue to evolve and keep pace with the amazing companies we serve. LA Leticia A. Office Manager Construction Used the software for: 2+ years ### "My ST Review" October 27, 2023 5.0 4 STARS. I like working with Service Titan and Titan Advisor to improve our processes and learn how to use the software to the best of our ability Pros I like that ST works on improving processes on a consistent basis. They cover all necessities and they take their users suggestions for improvements Cons I want more ability to create complex reporting options. Also, there are many configurations that can make our lives easier that we don't find out about until we reach out for an issue that it can solve. Review Source Response from ServiceTitan November 3, 2023 Thank you for taking the time to provide your feedback, Leticia. We're glad you're a part of the ServiceTitan community! Your input will be shared with the team to ensure we are always improving in the most meaningful way possible. ME Miranda E. Administrator Construction Used the software for: 2+ years ### "Service Titan is great!" March 11, 2022 5.0 Pros This software is user-friendly, it can adapt to whatever situation you may need. It has many customizations. Cons The reports can be difficult to sift through when looking for specific information, tech support can be hit or miss. Each job has appointments, and for some of our larger construction projects, there are multiple appointments, when you need to remove a job form hold, you have to scroll to the appointment and it does not load very quickly and puts the appointment at the bottom. Review Source SK Spencer K. Business Development Manager Consumer Services Used the software for: 1-2 years ### "I was told that we we need to revise our business model. WHAT?!" June 1, 2017 2.0 Stay away if you are a person who values customer service and being treated with respect. After all you pay their wages. Pros Lots of features. Some Useless, some not. I can see how the features would work for other companies but for us we ended up turning off a good amount of them as they added a lot of unnecessary steps. They do have good invoicing and job scheduling. Cons The reason I even decided to write this review (I never write reviews) is because we had subscribed to the Service Titan software and had a pretty good time using it. It seemed to really help us. We got on board with them about a year after they started up. So they were able to work out some bugs in their software and make it at least sustainable. However, they started to do update after update after update. With these updates we got thrown into their "beta testing" without even getting our consent first. We were doing something one way and then they would introduce a new "feature" and it would completely derail our entire process and we would have to start from square one. This happened repeatedly. My second issue with this company is that the designate each company that subscribes to their service what they call a "Success Manager". Which is cool and all but when the success manager knows less about their own software then you do, that's a problem to me. On top of that, the Success Managers we were assigned were rude. The first one was so rude that I requested another because I thought that every time I would talk to this person I would lose my freaking temper and say things that shouldn't be said. So now we get a second Success Manager, which we thought was going to make everything better. Nope. We get this new Success Manager and I mention to her that we have been having an issue with our payroll being reported correctly through Service Titan and we had to do our payroll calculations through an outside software, which wasn't a big deal, it was just an extra step we were trying to avoid. After emailing back and forth and being on phone calls multiple times trying to figure out something that is incredibly simple but they couldn't seem to get their software to do the math, I receive one final phone call. The Success Manager states that she has the answer and all of our payroll problems were solved. Definitely not. She brought us down the completely wrong path and when I told her that isn't what we were trying to do we wanted it done a different way, if possible, her response is, "Well typically companies don't operate their business that way so maybe you should consider restructuring your business model." WHAT?!?! are you kidding me? We have been in business for 60 years and you are going to tell me that because YOU can't figure something out, something that is beyond simple math wise you just have to tell the software to do it for us, that we have to reevaluate our entire business model??? The least she could have done is said something like, "I don't believe our software will do that but let me see what I can do." At least that would have shown some promise. That is just the tip of the iceberg but after the multitude of issues we have had with them trying to figure out minor problems and being told, "too bad so sad", I had to write a review. I don't want anyone else to experience what we experienced. We are paying for their wages and they continuously seem like they are trying to get us to cancel. I may be difficult at times and I am completely aware of that, but for things like that to be said regardless of how difficult anyone may be is absolutely ridiculous. Review Source VR Verified Reviewer Production Manager Construction Used the software for: 2+ years ### "Service TItan - Windows to Mac for the HVAC world!" February 8, 2021 5.0 EXCELLENT customer service depending on your CSM. We have had several. Current is based out of ATL and they are amazing! Easy to use software, visual and self explanatory. Implementation was smooth but had its share of concerns. I would not import Memberships if I had the chance to do over. It would have been easier for manual import due to revenue recognition issues and membership reporting numbers being inaccurate due to inactive membership types (the imports). Overall great experience tho with the implementation team. Pros Customer notifications that allowed our clients to see when a tech was in route and location of route. Customer service features, clean, easy to view board and job details can be as detailed or minimal as desired. Ease of function. Cons Reporting software is slightly lacking. Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit. Hardest part - we cannot sell equipment through the system due to the inability for AHRI Matchups. Reason for choosing ServiceTitan They had an overall better compelling argument. Cleaner, user friendly, simple phone integrations that made less work for CSRs. Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[FieldEdge Flat Rate Mobile](https://www.capterra.com/p/132009/Coolfront/) Desco was not moving forward with cloud based tech, when they did they offered Field Edge - newer software but crazzy expensive and limited on features due to its age. Also, it was like a dinosaur. Even their reps didnt have a good grasp on the change. Review Source AK Alissa K. Operations Manager Construction Used the software for: 2+ years ### "Easiest software to use on the market!" April 25, 2022 5.0 Service Titan changed the way we did business. We moved from a time and material situation to flat rate pricing and the software made that move incredibly easy. Pros The ease of use was the most important feature in implementing a new software program in our business. All of the staff were easily able to maneuver their way around the software after just a day of training. Cons My only complaint is that it is on the pricier side. However I do believe that you get what you pay for and the features of this software are incredible. Switched from [WinTask](https://www.capterra.com/p/115350/WinTask/) To keep up with the change in technology Review Source AF Ashley F. Office Manager Construction Used the software for: Less than 6 months ### "The best move we've made!" March 12, 2021 5.0 Overall, the experience has been wonderful, even with some features missing that we feel are necessary for our workflow. Customer support has been outstanding. I think I've bugged our onboarder \[SENSITIVE CONTENT HIDDEN\] endlessly, and he has remained extremely patient with me. Emails are answered fairly quickly and zoom appointments are so easy to schedule. Pros We love that this is a cloud based software that we can access from anywhere. Clients having the ability to pay online and access their past invoices is a HUGE thing for us. The flat rates have photos and descriptions and are consistently updated, as necessary. Manufacturer catalogs can be imported. The software increases accountability for each employee. Auto-reminders can be texted to clients to avoid missed appointments. Cons With ESC, we could scroll down and see multiple days at a time while on the phone with a customer and trying to schedule them. Now we have to click back and forth between days. The system doesn't seem fully set up for running commercial calls. We work with a handful of commercial property managers, some with dozens of tenants and some with hundreds of tenants. Every now and then, the property manager will call us and say that the tenant is responsible for a certain invoice. In ESC, we had the tenants locations listed under the property management company's account, and we could just change the "bill to" on the invoice to the tenant. In ServiceTitan, supposedly we would have to create a whole new account just for the tenant, to be able to send the bill to them. But then that poses the issue of having two different locations for one tenant, to keep up with. If some calls are run under their own account and some are run for the tenants location under the property managers account, technicians won't be able to see the full history of calls and invoices when they go. Office staff will have to switch back and forth between the two accounts to view all the history. This is a huge issue for us that we hope is remedied soon. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reason for choosing ServiceTitan The buy one year, get one year free deal, as well as online reviews that compared ServiceTitan to FieldEdge. Review Source Response from ServiceTitan May 27, 2021 Thanks for taking the time to share your experience with ServiceTitan, Ashley. We know how valuable improving a businesses' efficiency can beand we're working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner. Madison R. Customer Service Representative Consumer Services Used the software for: 2+ years ### "The all in 1 Software for the trades" October 27, 2023 5.0 Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software! Pros I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning. Cons ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature! Switched from [BombBomb](https://www.capterra.com/p/117295/BombBomb/)[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[Apptoto](https://www.capterra.com/p/168852/Apptoto/) The old software was not willing to update with the changing seasons and times of technology. We needed something that was going to move forward as the business needed. And ServiceTitan did that and more. Review Source Response from ServiceTitan November 3, 2023 Thank you so much for leaving us this review, Madison! We appreciate how active you are in the ServiceTitan Community, and are grateful for your feedback. Please know your experience, your feedback, and your continued support are invaluable to us. AH Anthony H. Owner Construction Used the software for: 2+ years ### "Well worth the money!" September 24, 2020 5.0 I was a Service Titan user while working at another company and when I left that company to start my own company, I was presented with a tough decision on which Home Service software I would use. Because I already had experience with Service Titan, I thought it would be good to test out another provider. I signed up with another provider, went through the onboarding process, and disliked the entire process and software. I ended up cancelling my service with the other provider before we went live as a company, and switched over to Service Titan, which looking back, is probably the best decision I ever made for my company. Pros Service Titan offers a lot of features, they have great ways for you to learn the software, and are always looking for ways they can bring more value to their customers. Every person I have worked with at Service Titan has been helpful, kind, and happy to be of service. Additionally, they are really helping create a community of contractors that allows you to connect and get ideas from other contractors through a lot of their networking channels. Cons The reason most contractors complain about all these home service software companies is because they are contractors who work with their hands and are not yet comfortable with the technology. There is a pretty big learning curve to go from whatever system was being used before, but I assure you, if you fully commit, give it your all, Service Titan should be able to help your business grow in new and exciting ways, and in the long term, will likely reduce your overall operating costs because of how many things can be automated. Review Source Response from ServiceTitan November 19, 2020 Thanks so much for taking the time to review us and choosing ServiceTitan. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. We're happy to hear that you love ServiceTitan and that you decided to go with ServiceTitan when you started your own company. We look forward to celebrating your continued success together. HD Haley D. Office Manager Construction Used the software for: 1-2 years ### "Great product - not right for us." March 27, 2020 5.0 Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost. Support lacked (when we used the software) and we ran into issues a lot without feeling like we had the support to help us resolve the issues. Between this and cost - it drove us to find another software platform. Pros I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great. The cost is significant for what you get, in my opinion. They do not typically take smaller companies as they are "not the right fit." We ended up transitioning to another platform that had almost all the same capabilities for a fraction of the cost. With getting basically all the same amenities, it was worth it in a cost aspect. Cons Before starting with ServiceTitan, it was as if you couldn't get them to leave you alone, but after starting with them at times it was difficult to even get a hold of someone for anything. Our support member would get changed on us and we wouldn't even know - so we would be trying to contact no one basically. It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/)[mHelpDesk](https://www.capterra.com/p/77264/mHelpDesk/)[ServiceBox](https://www.capterra.com/p/136363/ServiceBox/)[RazorSync](https://www.capterra.com/p/130989/RazorSync/) Reason for choosing ServiceTitan At the time, it seemed the best fitting for our company and was recommended to us by another contractor. Switched from [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) We were looking for something more up to date and offered more capabilities. Review Source Response from ServiceTitan March 31, 2020 Thanks so much for taking the time to review us. We love hearing from our customers. Our mission is to provide cutting edge tools for the trades that are both easy to use and dramatically improve your operations. While we might have not been the right software for you at this time, we're happy to hear that you loved ServiceTitan. We hope to better serve you in the future. CG Chris G. Controller Facilities Services Used the software for: 2+ years ### "6+ Years Using Service Titan" October 26, 2023 4.0 Both companies I have worked for saw major improvements after switching software. Service Titan provides a level of detail that the other systems were missing. Pros Service Titan is excellent at keeping everything organized. I have worked for two different companies that switched to Service Titan. It vastly improved our customer service and efficiency. Cons The customer service over the years has not been great. I know they are working to improve it though. Also there are some great features that are hidden unless you ask your CSM to turn them on. There should be more discussions or annual reviews about features that companies could add to improve quality of life without the customer having to ask or research on their own. Reason for choosing ServiceTitan We had a list of features that we were looking for and Service Titan checked off most of the boxes. Switched from [ESC-Rental](https://www.capterra.com/p/51010/ESC-Rental/) Old system was outdated and not being updated or supported any more. It also did not provide the reporting capabilities that Service Titan does. Review Source Response from ServiceTitan November 3, 2023 We appreciate your review, Chris! Feedback like yours helps us gain a deeper understanding of contractor needs and expectations. If there's anything specific you'd like to discuss or explore further, please don't hesitate to reach out. GC Gary C. CFO Construction Used the software for: 2+ years ### "ServiceTitan is the best out there" November 18, 2022 5.0 The software continues to grow with the industry and is on the cutting edge for home service software. Pros The mobile customer experiance is amazing. Cons The materials management module is still in need of some work. Review Source SK Scott K. Operations Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Current Service Titan User / Admin" February 4, 2021 4.0 Service Titan is very technician driven and focused and needs to be a 50/50 balance between admin and techs. Their customer service has gone WAY DOWN in the past year or more. It is very hard to get ahold of support and we are not getting timely assistance and / or call backs. They system also seems to go down A LOT and have issues, when they state that they are proud of their "lack of down time". We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now. There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast. We like the direction that they are going but need to master their initial products first. Pros The scheduling and dispatching board and screens are easy to navigate and very helpful. Easy to follow schedules and changes that need to be made to the jobs can be done easily in one area with minimal screen movement. The search area is also very inclusive and there are many different ways to do multiple searches for items, clients etc that we are looking for. Cons This software is more technician driven than it is administrative driven. In this time and age, there should be much easier screen flows, easier ways to track items and reporting. There also should be better short cuts for the admin team inside. The price book is not very easy to use as well and needs work done on it as well. Reason for choosing ServiceTitan Service Titan has GREAT functionality with a lot of sustenance behind it. Overall I think it can be an outstanding product that will work great for any service organization. Review Source KI Kristofer I. Director of Marketing Consumer Services Used the software for: 6-12 months ### "Automating The Service Industry" May 20, 2024 5.0 Our over all experience is a 4/5. The product is good, but we feel like once you got our money there wasn't much more help, we had to learn on our own. Pros We love how ServiceTitan assists with automating our insulation, heating and cooling company. Helps us streamline so many jobs and not miss out on potential revenue. Cons The training and implementation was lacking. We also do not like getting tossed from CST to CST. We want one person not a line of them. Review Source Response from ServiceTitan May 28, 2024 Thanks for the review, Kristofer! Streamlining your jobs and helping add revenue is exactly what we like to hear. We will be sure to share your feedback about implementation and training with our head of onboarding. SP Samuel P. General Manager Construction Used the software for: 2+ years ### "Great software" November 15, 2023 5.0 Fantastic people from the \[sensitive content hidden\] all the way down to customer service people. Pros It's a very robust platform and it continues to grow with our company's needs. Cons I really don't have very many complaints, it work well if you take the time to understand it. Switched from [ThermoGrid](https://www.capterra.com/p/156796/ThermoGRID/) Greater business management abilities. Better reporting. Review Source Response from ServiceTitan November 18, 2023 Thank you so much for taking the time to leave us this incredible review, Samuel! We are grateful to be a partner to your team. PG Peter G. IT Manager Consumer Services Used the software for: 2+ years ### "ServiceTitan- the Full Featured Software Solution" April 30, 2024 5.0 We have had a great experience with ServiceTitan. They are willing to listen to their customers in terms of suggestions to improve the product. Support has been responsive and knowledgeable. We appreciate the forward-thinking approach of ServiceTitan's software development. They are constantly releasing version upgrades designed to enhance the product. Pros 1\. The seamless workflow from the initial customer call to scheduling, dispatching, field management, payment processing, accounting resolution. 2. API integration available to other software systems; 3. ServiceTitan Pro products offerings (including marketing tools). Cons Migration from previous field management and accounting systems can be a bit tedious. Review Source Response from ServiceTitan May 2, 2024 Thank you for this wonderful review, Peter! It is our goal to make using our software as seamless as possible and are thrilled to hear it has helped streamline your business. EV Emily V. Administrative Manager Construction Used the software for: 2+ years ### "Great software overall" May 21, 2024 4.0 Pros The built-in training from the knowledge base and academy are super helpful in onboarding new employees. The release notifications that highlight new features. The Blue Collar Nerd and his helpful videos. The community to promote ideas and to see them get implemented. The online communities on Facebook to connect with other people who share your job responsibilities. And of course, Pantheon :) Cons Ideas take a long time to turn into new features. The system will randomly crash and there's a delay in communication for when the functionality will be restored. The certified admin course is a bit like reading the dictionary to take a spelling test. Some features aren't where you think they'll be and there are "hidden" settings that can make large impacts. Review Source Response from ServiceTitan May 28, 2024 Thank you for this review, Emily! We definitely agree with all the pros you mentioned and hope we'll be seeing you at Pantheon this year! We will take your feedback around new features and functionality to our internal teams. TF Traver F. Marketing Manager Construction Used the software for: 6-12 months ### "One of the most powerful CRMs for local service companies" February 4, 2021 5.0 I love ServiceTitan. Their automated texting for booking confirmations, dispatching, and review requesting has lead to better customer communication, happier customers, and more Google reviews for our business, which in turn has led to more customers finding us through Google organically. I can't attribute any direct revenue to review gathering, but I personally believe it was instrumental in Google Organic being the second largest source of revenue last month for new customers. Pros ServiceTitan has it all. The capabilities and features within the software far exceeds anything we had on our previous software, FieldAware. Their support team is second to none. They're always available and super helpful. The automation and various features make ServiceTitan so easy to use and keep up with your customer's needs. Cons They make you pay extra for a lot of the really helpful stuff. And then when you get access to those extra features they aren't nearly as fleshed out as they'd lead you to believe in sales presentations. Without those features, however, you'll be less efficient. So it's a bit of a Catch-22. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan Housecall Pro is primarily for residential, and our client base is 75% commercial. ServiceTitan, while still designed initially as residential, has made leaps and bounds in the last year to cater to commercial businesses. Switched from [FieldAware](https://www.capterra.com/p/120648/FieldAware/) FieldAware just wasn't giving us the features we needed to grow as a company. Review Source VR Verified Reviewer Controller Oil & Energy Used the software for: 2+ years ### "MacFarlane x ST" May 29, 2024 5.0 Pros The only real software for HVAC that is in the 21st century and very tech focused. Cons Because they are so tech focused they can sometimes get sidetracked from serving the actual trades and creating features that the trades will use. Review Source Response from ServiceTitan May 31, 2024 Thank you for taking the time to leave us a review! 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