# Page 6 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is ServiceTitan the right Electrical Contractor solution for you? Explore 332 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150053/ServiceTitan/reviews --- ServiceTitan 4.3 (332) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 17th, 2026 # Page 6 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 126-150 of 332 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PG Peter G. IT Manager Consumer Services Used the software for: 2+ years ### "ServiceTitan- the Full Featured Software Solution" April 30, 2024 5.0 We have had a great experience with . They are willing to listen to their customers in terms of suggestions to improve the product. Support has been responsive and knowledgeable. We appreciate the forward-thinking approach of ServiceTitan's software development. They are constantly releasing version upgrades designed to enhance the product. Pros 1\. The seamless workflow from the initial customer call to scheduling, dispatching, field management, payment processing, accounting resolution. 2. API integration available to other software systems; 3. Pro products offerings (including marketing tools). Cons Migration from previous field management and accounting systems can be a bit tedious. Review Source Response from ServiceTitan May 2, 2024 Thank you for this wonderful review, Peter! It is our goal to make using our software as seamless as possible and are thrilled to hear it has helped streamline your business. EV Emily V. Administrative Manager Construction Used the software for: 2+ years ### "Great software overall" May 21, 2024 4.0 Pros The built-in training from the knowledge base and academy are super helpful in onboarding new employees. The release notifications that highlight new features. The Blue Collar Nerd and his helpful videos. The community to promote ideas and to see them get implemented. The online communities on Facebook to connect with other people who share your job responsibilities. And of course, Pantheon :) Cons Ideas take a long time to turn into new features. The system will randomly crash and there's a delay in communication for when the functionality will be restored. The certified admin course is a bit like reading the dictionary to take a spelling test. Some features aren't where you think they'll be and there are "hidden" settings that can make large impacts. Review Source Response from ServiceTitan May 28, 2024 Thank you for this review, Emily! We definitely agree with all the pros you mentioned and hope we'll be seeing you at Pantheon this year! We will take your feedback around new features and functionality to our internal teams. TF Traver F. Marketing Manager Construction Used the software for: 6-12 months ### "One of the most powerful CRMs for local service companies" February 4, 2021 5.0 I love . Their automated texting for booking confirmations, dispatching, and review requesting has lead to better customer communication, happier customers, and more Google reviews for our business, which in turn has led to more customers finding us through Google organically. I can't attribute any direct revenue to review gathering, but I personally believe it was instrumental in Google Organic being the second largest source of revenue last month for new customers. Pros has it all. The capabilities and features within the software far exceeds anything we had on our previous software, FieldAware. Their support team is second to none. They're always available and super helpful. The automation and various features make ServiceTitan so easy to use and keep up with your customer's needs. Cons They make you pay extra for a lot of the really helpful stuff. And then when you get access to those extra features they aren't nearly as fleshed out as they'd lead you to believe in sales presentations. Without those features, however, you'll be less efficient. So it's a bit of a Catch-22. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing ServiceTitan Housecall Pro is primarily for residential, and our client base is 75% commercial. , while still designed initially as residential, has made leaps and bounds in the last year to cater to commercial businesses. Switched from [FieldAware](https://www.capterra.com/p/120648/FieldAware/) FieldAware just wasn't giving us the features we needed to grow as a company. Review Source VR Verified Reviewer Controller Oil & Energy Used the software for: 2+ years ### "MacFarlane x ST" May 29, 2024 5.0 Pros The only real software for HVAC that is in the 21st century and very tech focused. Cons Because they are so tech focused they can sometimes get sidetracked from serving the actual trades and creating features that the trades will use. Review Source Response from ServiceTitan May 31, 2024 Thank you for taking the time to leave us a review! We appreciate your feedback and will be sure to share it with our product teams. UM Ulysses M. Back Office Manager Consumer Services Used the software for: 2+ years ### "Ulysses-Besser" May 22, 2024 5.0 I LOVE , It's simple and easy to learn. Love the Academy as well Pros I love the API features and the ability to use Zapier Cons Every time there is an update it seems to slow down ST but eventually goes back to normal Review Source Response from ServiceTitan May 28, 2024 This is exactly the kind of feedback we love to hear at ServiceTitan—thank you! We’ve spent a lot of time and effort making ServiceTitan easy to use. We will be sure to share your feedback about product updates with the team. JC Josh C. Accountant Utilities Used the software for: 2+ years ### "Honest Review" November 17, 2023 5.0 Pros Pantheon trip was pretty awesome and enjoyed it. Cons Pantheon trip was pretty awesome and enjoyed it but it wasn't long enough. Review Source Response from ServiceTitan November 20, 2023 Thank you so much for leaving us this review, Josh! We are so thrilled to hear you enjoyed Pantheon in Orlando this year. Can't wait to see you back next year! RM Ron M. Owner Mechanical or Industrial Engineering Used the software for: 2+ years ### "Over promised under delivered" September 6, 2023 2.0 Their customer support is horrible to say the least, the tech support team does not know the product and often times I know more about how it operates than they do. Getting a knowledgeable person on the phone is like pulling teeth. I have been paying full price for a product that works about 70%. Pros The program has a lot of potential, however the simplest problems they cannot seem to get right. The dispatch portion works well. The ability to create alerts and checklists works well Cons The invoices don't calculate correctly on the labor side which can cost a company a lot of money unless they are micromanaging each technician's invoice. All estimates are labeled "home contract" even if it is going to a commercial customer. This seems like an easy fix, yet it's two years they haven't fixed it. Review Source Brandi B. VP Construction Used the software for: 2+ years ### "The only CRM you need!" October 26, 2023 5.0 Pros It does everything you need in one program! Cons I wish there were not so many add-ons that cost extra. Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) More functionality, better support, reporting features Review Source Response from ServiceTitan November 3, 2023 Thank you so much for leaving us this review, Brandi! We appreciate the kind words and we are honored to have played a part in your business journey. DP Darius P. Operations Lead Construction Used the software for: 1-2 years ### "Excellent Field Management for an affordable price" September 9, 2019 4.0 No software solution is going to be perfect or completely handle everything you need (not without major cost at least!) Overall handles everything we need and provides accurate accounting as well. Pros excels really well at providing technicians in the field with tools they need to estimate, sell and install/repair for residential customers. The mobile app is beautiful and easy to use. I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go. You can even create custom forms such as troubleshooting and job arrival/completion forms. Cons is not the best solution for commercial business. Creating quotes from the office is still not efficient, could be done differently. Multi-day jobs are confusing to figure out. Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[Salesforce Revenue Cloud](https://www.capterra.com/p/265484/Salesforce-Revenue-Cloud/) Reason for choosing ServiceTitan provided the main core functions we needed at a reasonable price. Also, the software is well-designed, intuitive and easy to use. Additionally, we could see that ServiceTitan has a strong passion and commitment to growth. Every month they have new improvements and they continue to raise investor funding. I'm excited to see where ServiceTitan can go! Switched from [Vonigo](https://www.capterra.com/p/123572/Vonigo/) Vonigo was too complicated and did not achieve what we needed, especially with inventory and pricebook functions. Review Source GJ Gail J. Accounting Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "No other software like it!" October 26, 2023 5.0 I have been using ST for 7-10 years and it is ever evolving and improving. It has had rapid growth during this time but has acknowledged this and is making strides to take care of all of its customers. Pros You get out of it what you put into it. Cons Not being able to un-export and correct exported items. Reason for choosing ServiceTitan Service Titan offers many more functions and capabilities. Review Source Response from ServiceTitan November 3, 2023 We're thrilled to hear about your positive experience with ServiceTitan. Your review inspires us to keep delivering the best software in the trades. Thank you, Gail! Thank you for trusting us with your business for close to a decade! SZ Stephania Z. ADMIN Consumer Services Used the software for: 1-2 years ### "VERY PLEASE USER " May 14, 2024 5.0 Service Titan has made my over all workday more Perficient. Pros They fact the program is very user friendly. Cons There is nothing not to like about the program Review Source Response from ServiceTitan May 16, 2024 Thank you so much for this review, Stephania! We are glad to hear you're enjoying your ServiceTitan experience. jH jarod H. Owner Construction Used the software for: 1-2 years ### "Hope your ready to spend lots of money, read there contract they will lock you in over 1 yr " June 16, 2022 3.0 bad experience Pros the best features were phone calls being recorded and bio links sent out other then that no better the house calls pro Cons Costs way to must , after wanting to leave after my 1 year agreement was up. Service Titan told me that in the agreement I signed, it stated that the contract Auto renews unless 30 days written notice was given to them. they are a money hungry company that will charge you for any of there features and there charges are not cheep. don't get trapped like me. Alternatives considered [TeleVox](https://www.capterra.com/p/246437/HouseCalls-Pro/) Review Source KL Krista L. Marketing and IT Manager Construction Used the software for: 1-2 years ### "Gulfshore Air Review of Service Titan" April 30, 2024 5.0 Pros Love the quarterly updates, support from the community groups to solve problems and propose feature updates. Cons Support with onboarding, and support after when using the product. Alternatives considered [ServiceFactor](https://www.capterra.com/p/180517/ServiceFactor/)[FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Review Source Response from ServiceTitan May 2, 2024 Thank you for taking the time to write this review, Krista! We are thrilled to hear you like the quarterly updates and our Titan Community. We will be sure to share your feedback around our onboarding and support functions. CD Chloe D. Chief Marketing Officer Individual & Family Services Used the software for: 2+ years ### "Its Because of ServiceTitan" April 14, 2021 5.0 Pros Success Manager is absolutely amazing! Her name is Ari and she goes above and beyond for our company when it comes to adding additional features that aren't a part of the default software. Love and all that it has to offer. Cons You do have to put time into the software. However, if you do take the time, learn the features, build out the process, and implement it, then you can take your business to the next level. Switched from [Smart Service](https://www.capterra.com/p/149343/Smart-Service/) We needed something that was more advanced and would grow while we grew. Review Source Response from ServiceTitan May 27, 2021 Wow, thank you for sharing this feedback and congrats on all the success you are seeing! At ServiceTitan, we're truly humbled to be a part of our customers' success stories and reviews like this one remind us that our hard work towards supporting tradespeople and service professionals can really pay off. Thanks for choosing ServiceTitan and for sharing this experience with us. JC Jessica C. Dispatcher Glass, Ceramics & Concrete Used the software for: 6-12 months ### "ServiceTitan review" April 14, 2022 5.0 Overall it has been a positive experience. I am glad we made the switch! Pros Many of the features are different and better than our old software. The dispatch board is one of my favorite features. The maps; being able to see where our guys are out in the field is really neat! Automated customer notifications to remind about appts saves a lot of time! Cons Unable to see pictures & measurements from measure tickets can be tedious for scheduling installs. I have to flip back and forth between tickets to schedule most jobs. Transitioning to this software was incredibly challenging. I will say this though; we were the first glass company to use this software. Switched from [Main Street Sites](https://www.capterra.com/p/123079/MainStreetSites/) It was outdated & time for change! Review Source HL Hunter L. VP Construction Used the software for: Less than 6 months ### "False Promises and Never Ending Issues" April 15, 2020 1.0 False Promises and lack of responsibility is probably the most accurate description I could give to service Titan. We started our implementation back in December and finally went live after a very long drawn out process in March. We have since had a never ending list of problems. The only options given to us at times is to message our success manager who seems way to busy to responding in a week or use technical support which also seems to be a waste because they can never fix anything and have to send it up to someone else who might reason back to you in a week and still have no solution. I feel like the product is only partial complete. We are experiencing issues like have entire calls not show up on our dispatch board after a feature was turned on. Even though these calls were booked and confirmed but the only way we find out we missed a call is when a customer calls mad that they waited all day for us but we have no idea. Other major data transition issues which I have had 3 full time employees try to fix some of the issues manually to try to stay in business because the response time on any of the data technicians is 1 week. Then to find out the data technicians will wipe out everything back to the stone ages again and again or just create some entirely new problem. Their so called data technician seem to not understand simple MySQL database calls in order to retrieve your data. I leaned how to export my data from MySQL watching free tutorials on YouTube. BTW I am an Pros I like the notion of better reporting. easier dispatch system, a new type of price book, call tracking Cons Never ending issues with getting any issues resolved. The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself. At the same time dealing with angry customers. Switched from [SAWIN](https://www.capterra.com/p/249740/SAWIN/) Better reporting and call tracking Review Source Response from ServiceTitan May 8, 2020 Hi Hunter, We're so sorry to hear about your experience. We appreciate your feedback. We have shared your feedback with our Implementation and Success our team. Feedback really helps us improve our business We're working hard to improve our offerings and deliver an overall better customer experience. We look forward to better serving you and helping your business, especially during these difficult times. MT Michele T. Controller Construction Used the software for: 2+ years ### "Service Titan has streamlined our operations" May 14, 2024 5.0 We are happy with how much we have grown with Service Titan. It is constantly evolving and growing. We feel that we are at the tip of the iceberg on what we can do with this program. Pros Service Titan offers ongoing training and updates Cons Onboarding was a bit of a struggle, and our advisors change frequently Review Source Response from ServiceTitan May 16, 2024 This is exactly the type of review we love to see, Michele! Thank you for sharing about your growth with ServiceTitan. We will be sure to share your feedback around onboarding with the team. SP Sheena P. Business System Analyst Construction Used the software for: 2+ years ### "Great Business Software!" November 10, 2020 5.0 It's is a continuous learning experience using because the platform is always evolving! Pros is the tool we use to make our business more profitable by automating what can be automated so we can focus on our Service Performance and building lifelong relationships with our clients! Cons With any software, there will always be bugs and glitches; this is my least favorite thing about the software. Reason for choosing ServiceTitan definitely has a lot of great features and developers working to make the software better based on customer feedback! Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) April 2016 Review Source Response from ServiceTitan November 19, 2020 Hi Sheena, Thanks for your feedback. We couldn't be happier to hear about your success and all of the ways ServiceTitan has helped your business grow. We believe it's essential that the men and women of the trades have a cutting-edge platform built especially to help them run their businesses more effectively and connect better with their customers. That's why we're always listening to feedback, and constantly taking the steps to improve our software. Please keep providing your feedback. It helps us continue to evolve and keep pace with the amazing companies we serve. RS Robert S. CEO Consumer Services Used the software for: 6-12 months ### "Be Very Cautious! " September 1, 2021 2.0 has literally added to the problem we have. Pros has the ability to be, hands down, the best service software we have to date! You can basically run your entire service business with servicetitan and a accounting software. Cons has the absolute worst service I have ever experienced with any company. We started in November and was able to onboard in 2 week with appling constant pressure and working hard. They have a chat bubble for small challenges which they can handle timely... but BEWARE, if it is something to do with major functions you must schedule a appointment with this "success" manager we have had little success with. They success manager appears to just be the middle man. You wait for this appointment, typically a week out, to just be told they need to schedule a appointment with a specialist. Mean while your company maybe hemorrhaging over this and they do not care. I have blown up chat, called the service line, both told me I would receive calls that day... my phone still has not rang. I have $25k in inventory that i have literally been trying to get the setup in service titan to function properly for over 6 weeks with little to no response or care for service titan. Reason for choosing ServiceTitan previous experience as a tech. Promises from sales they provided excellent support Review Source Bernadette T. Admin Construction Used the software for: 2+ years ### "Customer Service needs Improvement " January 10, 2020 4.0 Overall it is too expensive for the quality of customer service. Pros Service Titan is good for a lot of reasons one of them being call tracking for marketing purposes, call recording for checking our own staff customer service and for recall. Service Titan syncs with outside software like gps tracking and accounting. It is a good software. Cons The cons with Service Titan are that they don't have a quick response time for customer service the best way is through a chat but not as efficient as they could be. Reason for choosing ServiceTitan At the time our office manager chose it Review Source Response from ServiceTitan January 13, 2020 Thank you Bernadette for taking time to review ServiceTitan. We pride ourselves on building an amazing software that helps our customers better manage their business operations. That being said, we are constantly working hard to improve our services and offerings. Thank you for your support and for making your voice heard. We're excited to have you on board. Please do reach out to your success rep if there's anything we can do to be of help. MS Mark S. President / CEO Construction Used the software for: 2+ years ### "First Roto-Rooter franchise!" April 10, 2023 5.0 We make better marketing decisions. We document our findings better via attachments of videos and images. Inventory replenishment is almost fully automated. We can cut back in office staff size as techs pull their own purchase orders and actually complete a meaningful portion of formerly back-office work in real time.Implementing any software program is going to be riddled with some issues and ST is no different. However, the scale points deeply towards growing our business with ST. Pros Our marketing spend has really zeroed in on success and efficiency by simply using the standard features of ST. There are no more mysteries as to what works and what doesn’t. Cons On boarding is still dicey. It takes too long and the support too short. Review Source WC Wes C. Owner Construction Used the software for: 2+ years ### "Stay Away!" October 20, 2022 2.0 We knew we would be making a large investment to learn the software. We negotiated pricing upfront that was to be in force 'forever' and 'in perpetuity' Now that we have invested years and tens of thousands of dollars of our resources hiring outside consultants to help us we were informed that service titan would be jacking our pricing up 35%, with more to follow. When we brought up the agreed upon pricing and terms they basically said yeah we know but screw you, we got you where we want you now. The best description of their 'onboarding process' would be- You buy a spaceship on amazon, a few days later the spaceship shows up. Inside the spaceship is a note that reads to learn how to fly this spaceship visit our youtube channel. Sounds ridiculous but this is what they do. Save yourself the trouble and STEER CLEAR of this company Pros The sales pitch was great. Thats about it Cons Software is very glitchy, goes down often, customer support is terrible at best (they just tell you basically to ask other users how to use it) Onboarding was awful, and they lie and are unethical Review Source JH Jeff H. VP Business Development Building Materials Used the software for: 1-2 years ### "Great Tool for a Service Organization" May 22, 2024 4.0 We have enjoyed and look forward to future developments. Pros offers a holistic, best-in-class package. We benefit daily from the tool. Cons The estimating functionality - it can be somewhat cumbersome to set up estimates. Review Source Response from ServiceTitan May 28, 2024 This is exactly the type of review we love to read, Jeff! We're thrilled to hear your team benefits daily from the platform. Thanks for being a great partner! RL Rivka L. Manager Consumer Services Used the software for: 2+ years ### "Service Titan Review" May 14, 2024 5.0 Pros The ability to customize many fields. Also love Knowledge Base and community which helps see what others in my industry are doing Cons The customer support is a bit lacking. We keep switching CSMs which isnt' conducive but other than that it's ok. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Was very simplistic and didn't have a ticketing system Review Source Response from ServiceTitan May 16, 2024 Thank you so much for this review, Rivka! We are thrilled to hear you enjoy our Knowledge Base and Community resources. We appreciate the feedback about support and success and will share this with the heads of those departments. KB Katie B. Head of Customer Experience and Marketing Consumer Services Used the software for: 2+ years ### "Best in the Industry" May 20, 2024 4.0 Save for a few hiccups with customer support, it's been excellent! Pros It does sooo much and integrates every part of our business into one platform. Gives us many ways to see and tackle issues. Cons It does soo much that it can be difficult to navigate, especially for new users. Review Source Response from ServiceTitan May 28, 2024 Thanks for the review, Katie! We are thrilled to hear ServiceTitan has all of your business needs on one platform. We appreciate your feedback about our Customer Support and will share with that team. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.