--- title: "Page 7 | ServiceTitan Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 7 - Is ServiceTitan the right HVAC solution for you? Explore 342 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/150053/ServiceTitan/reviews/?page=7" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ServiceTitan 4.3 (344) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 7 - Reviews of ServiceTitan ## Showing most helpful reviews Showing 151-175 of 344 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Business System Analyst Used the software for: 3-5 years ### "Great Business Software!" November 11, 2020 5.0 It's is a continuous learning experience using ServiceTitan because the platform is always evolving! Pros ServiceTitan is the tool we use to make our business more profitable by automating what can be automated so we can focus on our Service Performance and building lifelong relationships with our clients! Cons With any software, there will always be bugs and glitches; this is my least favorite thing about the software. Review Source Robert S. CEO Used the software for: Less than 1 year ### "Be Very Cautious! " September 6, 2021 2.0 Servicetitan has literally added to the problem we have. Pros Servicetitan has the ability to be, hands down, the best service software we have to date! You can basically run your entire service business with servicetitan and a accounting software. Cons Servicetitan has the absolute worst service I have ever experienced with any company. We started in November and was able to onboard in 2 week with appling constant pressure and working hard. They have a chat bubble for small challenges which they can handle timely... but BEWARE, if it is something to do with major functions you must schedule a appointment with this "success" manager we have had little success with. They success manager appears to just be the middle man. You wait for this appointment, typically a week out, to just be told they need to schedule a appointment with a specialist. Mean while your company maybe hemorrhaging over this and they do not care. I have blown up chat, called the service line, both told me I would receive calls that day... my phone still has not rang. I have $25k in inventory that i have literally been trying to get the setup in service titan to function properly for over 6 weeks with little to no response or care for service titan. Review Source Bernadette T. Admin Used the software for: 3-5 years ### "Customer Service needs Improvement " January 13, 2020 4.0 Overall it is too expensive for the quality of customer service. Pros Service Titan is good for a lot of reasons one of them being call tracking for marketing purposes, call recording for checking our own staff customer service and for recall. Service Titan syncs with outside software like gps tracking and accounting. It is a good software. Cons The cons with Service Titan are that they don't have a quick response time for customer service the best way is through a chat but not as efficient as they could be. Review Source R Reviewer President / CEO Used the software for: 3-5 years ### "First Roto-Rooter franchise!" April 17, 2023 5.0 We make better marketing decisions. We document our findings better via attachments of videos and images. Inventory replenishment is almost fully automated. We can cut back in office staff size as techs pull their own purchase orders and actually complete a meaningful portion of formerly back-office work in real time.Implementing any software program is going to be riddled with some issues and ST is no different. However, the scale points deeply towards growing our business with ST. Pros Our marketing spend has really zeroed in on success and efficiency by simply using the standard features of ST. There are no more mysteries as to what works and what doesn’t. Cons On boarding is still dicey. It takes too long and the support too short. Review Source Stephanie P. Owner Used the software for: 3-5 years ### "Service Titan is the ONLY choice!" October 7, 2024 5.0 We highly recommend service titan to all our fellow tradespeople! Pros Service Titan gives us true insight into all aspects of our HVAC business. Cons Bugs after new releases are often difficult to deal with. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Stay Away!" October 31, 2022 2.0 We knew we would be making a large investment to learn the software. We negotiated pricing upfront that was to be in force 'forever' and 'in perpetuity' Now that we have invested years and tens of thousands of dollars of our resources hiring outside consultants to help us we were informed that service titan would be jacking our pricing up 35%, with more to follow. When we brought up the agreed upon pricing and terms they basically said yeah we know but screw you, we got you where we want you now. The best description of their 'onboarding process' would be- You buy a spaceship on amazon, a few days later the spaceship shows up. Inside the spaceship is a note that reads to learn how to fly this spaceship visit our youtube channel. Sounds ridiculous but this is what they do. Save yourself the trouble and STEER CLEAR of this company Pros The sales pitch was great. Thats about it Cons Software is very glitchy, goes down often, customer support is terrible at best (they just tell you basically to ask other users how to use it) Onboarding was awful, and they lie and are unethical Review Source R Reviewer VP Business Development Used the software for: 1-3 years ### "Great Tool for a Service Organization" May 28, 2024 4.0 We have enjoyed ServiceTitan and look forward to future developments. Pros ServiceTitan offers a holistic, best-in-class package. We benefit daily from the tool. Cons The estimating functionality - it can be somewhat cumbersome to set up estimates. Review Source R Reviewer Manager Used the software for: 3-5 years ### "Service Titan Review" May 16, 2024 5.0 Pros The ability to customize many fields. Also love Knowledge Base and community which helps see what others in my industry are doing Cons The customer support is a bit lacking. We keep switching CSMs which isnt' conducive but other than that it's ok. Review Source R Reviewer Head of Customer Experience and Marketing Used the software for: 3-5 years ### "Best in the Industry" May 28, 2024 4.0 Save for a few hiccups with customer support, it's been excellent! Pros It does sooo much and integrates every part of our business into one platform. Gives us many ways to see and tackle issues. Cons It does soo much that it can be difficult to navigate, especially for new users. Review Source R Reviewer Sales & Marketing Manager Used the software for: Less than 1 year ### "Great for Our Technicians and Dispatch Board, but Expensive!" May 15, 2019 5.0 It's a great product. My telemarketers call customers and book appts within Service Titan, and also our customers receive text confirmations for appointments which I love too. Our technicians are able to dispatch within Service Titan and also customers can text and interact with the technician, which has been a great tool for live feedback from customers. Overall, it's a great product, and very user friendly. Oh! Also, I love the Learning Academy available to our employees. Very informative. Pros It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns. Cons Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee. Review Source R Reviewer Systems Development Used the software for: Less than 1 year ### "Service Titan Rocks!" May 17, 2017 5.0 Service Titan has enabled us to grow in ways we didn't know were possible. With data tracking, a better selling platform, more efficient call booking, and a very easy to use system, we couldn't be happier. Please understand that in the process of selecting Service Titan we painstakingly researched a multitude of different options. Hands down this is the most versatile and productive option. But the best part...the Service Titan staff. I have never had the opportunity to work with a service provider that was absolutely at the top of their game every time I made contact with them. Until now. From their sales staff on down to tech support everyone has been impeccably perfect in the service they have provided. The way they manage our account is fantastic. They departmentalize every aspect of the Service Titan experience to ensure that you will be dealing with the person that has the answers and can make it happen. Do you want to know how to grow your business? Use the Service Titan business model as your example of perfection. With service like theirs you will gain all the customer you could ever dream of. We should all be this good. Pros Data tracking, phone call recording, dispatch efficiency, invoicing, and on and on. This product does so much for us it is hard to point out the "pros". They just keep impressing me every day! Cons This product does not do everything that we would like it to do. But in order to do that we would be spending an exuberant amount of money to have our own software developed. Also note that we are not your typical home service provider. We are a plumbing company that provides everything from minor repairs on up to plumbing a multi-million dollar high-rise project. And the things it doesn't do has just forced us to find better ways of doing things. Service Titan also works hard to develop their product based on customer feedback. We have been with Service Titan for a short time now and already two of my suggestions have been made a reality. Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "High pressure sales, traps you in a contract " August 28, 2022 1.0 Horrible compay. They send some sales techs to smoosh you, trick you into a lengthy contract that can not be canceled in any way. Only a SCAM company makes you sign a contract you can not cancel before you can even see there product. They don't care about your company, they care only about money. Tried to get us to sign up for more guys than we even had, so they can get more money. "won't you be hiring soon?" Total scam, stay way. Pros Nothing. They lied to us and tricked us into a contract we can not cancel. We do not want thier product. They will not work with you at all. Just want to trap you and take your money. Cons It's to much for our small company. They trapped us in a contract for two years, we tried to cancel before the contract date even started. You can not cancel in any way. You can not see the database until you sign a long contract. So you can't even see if it will work for you until you sign up for an expensive lengthy contract. Not to mention they tried to set us up for my guys than we actully have, because they charge per tech. So they can get even more money from us monthly for no reason. It's way to much for a small family company, they know that. They trapped us into a contract. Review Source R Reviewer Service Manager Used the software for: 3-5 years ### "My Service Titan experience over the last 21 months." June 9, 2024 5.0 Pros I like most about Service Titan the ability to access job history including notes and pictures. I also find useful the amount of technician performance data that Service Titan allows me to access, such as billable efficiency. Cons One challenge to using Service Titan would be the initial learning curve and then navigating the seemingly endless features fluidly. Review Source R Reviewer HVAC Installation Coordinator Used the software for: 1-3 years ### "Great Software and Great Service " December 15, 2020 4.0 Overall its been great. Pros I work from the office side and I've had to learn how to do the field side from the office side and the ability to work around how the program was intended to be used has been very easy. ServiceTitan has been made aware of the fact that not all people in the field will find it easy to work with and will need support from the office side. The office side also has to be able to work around the limitations of the employee permission settings due to the companies management preference's and ServiceTitan has made that easier to do. ServiceTitan has made it easier to fix mistakes that employees make without canceling and rebuilding jobs or add an estimate to an existing job. I have found it easy to work with, I enjoy it, I wish I was in a position that I could use more of it's capabilities, especially the accounting side. Cons Like all web based programs it comes with some challenges. Review Source Adam V. Accounting Manager Used the software for: Less than 1 year ### "ServiceTitan: An Accountant's Perspective" May 30, 2023 3.0 Pros The biggest benefit that ServiceTitan provides for my day-to-day is ability to see real-time data (revenue, invoices, inventory movement). Cons It is not an accounting software. They have components of accounting processes, but it would be beneficial to have ERM and accounting software combined on the same platform. Review Source R Reviewer Material and Logistics Coordinator Used the software for: Less than 1 year ### "Service titan kicks BUTT " September 25, 2023 5.0 It has taken a great deal of stress off of my daily workload being able to utilize service titan. Pros The daunting task of managing a fleet of Plumbers and Electricians becomes EFFORT-LESS when using servicetitan. Cons When scheduling an appointment, it automatically sets it for the next business day. Which is far from a " Con " .. it is just tedious when scheduling multiple appointments, as you have to pay attention to detail to ensure the days are scheduling correctly. Review Source R Reviewer GM Used the software for: 3-5 years ### "ServiceTitan is King" June 14, 2024 5.0 Excellent experience. Great product and great vision by the Exec team. Pros I like that ST can be expanded depending on your needs. There are constantly new developments (add-ons) to an already industry leading software. My guess is that most companies aren't even scratching the surface for what ST can do, which is a mistake. Invest in this software and use it to scale your business. Cons Price increases but this is commonplace for tech Review Source ZK Zachary K. Software Administration Used the software for: 1-3 years ### "Service Titan " April 29, 2024 5.0 Pros Service Titan helps with streamlining the scheduling and dispatching process. They offer many solutions for contactless experience. Cons The accounting portion of the software needs a little more love Review Source Marlin C. Business Development Used the software for: 1-3 years ### "Best in the biz" May 8, 2019 5.0 It’s allowed us to be effective with every workflow, from taking calls to following up on jobs. Pros Feature set and workflows are the best in the industry. Support is top notch. Software is reliable. The pages just load in a snap unlike our last software. Cons Like any software change, it was a learning curve. But our success team helps us use the software efficiently and answer any questions we have. Review Source VR Verified Reviewer Owner Used the software for: Less than 1 year ### "Buyers Remorse" October 24, 2017 1.0 I never used the product due to pricing and setup issues. Pros We never made it past the setup phase with Service Titan. There are many people happy with the functionality of the product. My concern is more to do with pricing and customer service. Cons I signed up with Service Titan mainly because of a need to streamline our equipment proposal process. We needed something that would allow us to do our proposals in real time and spread the workflow across our small team. We never made it past the setup phase so I can't honestly answer how well that part of their system works. My issue with Service Titan is the price they were charging me, along with the setup up fee. First of all, they were charging me for a setup that was supposed to be minimal on our end and easy to do (EVEN IN YOUR BUSY SEASON). In my opinion the setup is NOT easy to do even in your slow season and I felt frustrated by that. The monthly price started to bother me as I discovered there are other highly rated programs that offer a strong proposal system as well and for a much lower monthly cost. Then I read in an article from ACHRNEWS.COM how one of GreenSky Financials investors had this to say about contractors... "Contractors are inherently lazy," Sheft says. "Getting them to use the product is the big hurdle." Thus, they're also sticky: "Once a contractor is using our product, unless you really give them a reason, they're not going to leave." I guess you all can imagine the outcome here as well... Service Titan never contacted me and kept the setup fee even though we never actually setup the product. Their product is 3 to 4 times higher than some of the other companies on here that are also highly rated. Save your money and go elsewhere! Review Source R Reviewer Administrative Assistant Used the software for: 1-3 years ### "Smoother Day to Day" November 16, 2023 5.0 Pros How thorough it is. It's easy to figure things out and use. Lots of details that make day to day much more smooth. Cons Accounting, wish there were more details and ways to customize it. Plus more training on what they do have. Review Source Joseph D V. Owner Used the software for: 3-5 years ### "Great Software!" May 18, 2022 5.0 job costing, field time management Pros Being able to use the mobile side for pricing and invoicing jobs Cons Hard to learn how to use but worth it and won't consider any other software Review Source Verified Reviewer General Manager Used the software for: 3-5 years ### "Best software we've found for our business" November 7, 2018 5.0 Overall we are so glad we found Service Titan two years ago. It has improved so much of our business and we can't believe we ever worked without it. The pace of innovation at ST is quick which makes us excited for even more improved features. Pros The modern design, full features, mobile app, and great customer service. Cons Reporting can be questionable and not adaptable to our business sometimes which means we end up tracking some things outside of Service Titan. Tutorials and training could be easier to access and use. Review Source R Reviewer Director of Marketing Used the software for: 3-5 years ### "The best in the Home Services industry " September 28, 2021 5.0 I appreciate having such a powerful tool in our toolkit. It's nice to have more than a CRM. Pros The all in one capacity and potential of the software. The ability to manage everything from one place. Cons Customer Service takes a while to solve issues and communicate. The Marketing Pro feature can use some improvement, though it's far above what the competitors offer. Review Source Amy H. Owner / General Manager Used the software for: 3-5 years ### "The only field service software you'll ever need!" December 4, 2022 5.0 Our business has grown since using ServiceTitan and as owners, we can see what is going on in our business day to day from anywhere. Pros ServiceTitan has more features and capability of anything else out there for the home services industry. Cons Their customer support could be improved. It is often difficult to get support in a timely manner. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.