--- title: "ServiceTitan Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ServiceTitan Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/150053/ServiceTitan/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # ServiceTitan Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ServiceTitan ## What is ServiceTitan? ServiceTitan is AI for the trades - a purpose-built agentic operating system automating every workflow that runs a contracting business, from enterprise commercial construction to residential field service, exteriors and beyond. ## What is ServiceTitan used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[HVAC](https://www.capterra.com/hvac-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 342 user reviews Reviews sentiment Positive 84% Neutral 4% Negative 11% Pros & cons Extensive all-in-one feature set Comprehensive business performance tracking Frequent bugs and technical problems High and variable pricing concerns Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Construction Management / 2026 - Electrical Contractor / 2026 - Electrical Estimating / 2026 - Field Service Management / 2026 - HVAC / 2026 - HVAC Estimating / 2026 - Plumbing / 2026 - Roofing / 2026 - Service Dispatch / 2026 - Work Order / 2026 - Construction CRM / 2025 - Landscape / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ServiceTitan?[Manage this product listing](https://www.g2.com/products/servicetitan/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ServiceTitan 4.3 (342) VS. [4.6 (506)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (341) Ease Of Use 4.5 (506) Value For Money 3.8 (257) Value For Money 4.4 (499) Customer Service 4.0 (329) Customer Service 4.7 (502) ## ServiceTitan alternatives [4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (1,487)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (2,749)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/150053/ServiceTitan/alternatives/) ## FAQs about ServiceTitan Overview ### What problems does ServiceTitan solve? ServiceTitan solves fragmented service operations by connecting call booking, scheduling, technician dispatch, field updates, estimates, invoicing, payments, inventory, and accounting records in one system. It reduces manual customer follow-ups, lost jobs awaiting parts, disconnected office-to-field information, and spreadsheet-based performance tracking. Dispatchers, CSRs, technicians, office managers, and owners benefit from real-time job visibility, scheduled KPI reports, and accountability for technician activity. Answer based on 172 reviews Overview ### Which roles and teams benefit most from ServiceTitan? ServiceTitan is most used by business owners, presidents, and executive leaders who monitor operational performance, revenue, and growth. Office, service, and operations managers coordinate scheduling, dispatch, and customer service. Accounting teams manage financial reporting, while marketing and IT leaders oversee campaign results, customer data, and system administration. Answer based on 338 reviews Overview ### What company size and industries is ServiceTitan built for? ServiceTitan is AI for the trades, built primarily for small contracting businesses, which represent 92% of reviewers, especially in Construction (56%). It also serves Consumer Services companies (23%), with smaller adoption among midsize businesses (6%), enterprises (2%), and Utilities organizations (4%). Answer based on 342 reviews Features and Usability ### What are the key features of ServiceTitan? ServiceTitan includes scheduling and dispatch management for assigning technicians, tracking availability, and updating job status in real time. Its billing and invoicing, quotes/estimates, and job management features support service work from pricing through completion. Mobile access gives field technicians customer records, while service history and the customer database organize jobs, invoices, photos, and account details. Answer based on 69 reviews Overview ### Can ServiceTitan help a service business grow? ServiceTitan supports business growth by connecting operations, customer communication, and performance reporting in one platform. HVAC and home-service teams use automation, dispatching, financing, and training to handle more work and monitor daily activity. Growth results depend on committed setup and adoption; small businesses may find the pricing, complexity, and technician requirements restrictive. Answer based on 54 reviews Integrations ### Which third-party tools and platforms does ServiceTitan integrate with? ServiceTitan integrates with over 20 third-party tools, including QuickBooks Desktop Enterprise, QuickBooks Online, Microsoft Excel, Google Workspace, Google Ads, CompanyCam, EagleView, and Zapier. Its integrations support accounting data exchange, spreadsheet-based reporting, marketing, field documentation, property measurement, and connections to additional business applications. Answer based on 37 reviews Getting Started and Support ### How easy is it to onboard and train a team on ServiceTitan? ServiceTitan offers in-person and live online training, webinars, documentation, and videos. Reviewers report that technicians, CSRs, dispatchers, and other frontline users often learn core tasks quickly, while admins and teams configuring workflows, integrations, templates, and reporting need more time. Some reviewers found implementation support inconsistent, so internal preparation is important. Answer based on 65 reviews Getting Started and Support ### What customer support options does ServiceTitan offer, and how do users rate the experience? ServiceTitan offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe representatives as helpful, knowledgeable, and responsive, with chat resolving routine questions quickly. However, experiences vary: some report difficulty reaching the right specialist, changing success managers, and cases that take days or longer to resolve. Answer based on 126 reviews Features and Usability ### Is ServiceTitan easy to use for service businesses? ServiceTitan makes core scheduling, dispatching, and job records straightforward, but its deeper tools take time to learn. Service businesses value the organized dashboard, mobile app, and training resources, while smaller teams may find setup, customization, reporting dependencies, and frequent updates confusing. It suits companies prepared to invest in ongoing administration. Answer based on 95 reviews ## Who uses ServiceTitan? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Extensive all-in-one feature set 85% positive reviews out of 39 Most reviewers find ServiceTitan offers a wide range of integrated features for multiple business departments. Frequent bugs and technical problems 73% negative reviews out of 49 Most users report recurring bugs, glitches, and slow issue resolution, especially after software updates or complex tasks. Comprehensive business performance tracking 88% positive reviews out of 24 Most users report tracking features simplify monitoring sales, technician activity, marketing, and operational metrics in one system. Molly F. Admin, 11 - 50 employees. "We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home." High and variable pricing concerns 62% negative reviews out of 47 Some reviewers feel ServiceTitan’s pricing is expensive, with additional costs for features and scaling with team size. Steven G. Senior Advisor, 51 - 200 employees. "The largest con for us is the price and learning curve for many of the modules. " Efficient technician dispatching tools 92% positive reviews out of 24 Most reviewers describe dispatch as intuitive, enabling quick scheduling, technician assignment, and real-time job oversight. Dominic C. GM, 11 - 50 employees. "From dispatch to reporting, it creates clarity for the team and accountability at every level." ## Features AI summary Based on 4,034 Field Service Management reviews Capterra data shows that buyers of Field Service Management software rank the following features as their top priorities: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) ServiceTitan supports all three features that reviewers rate most highly: **Job Tracking**, **Job Scheduling**, and **Mobile Access**. Together, these capabilities help businesses coordinate field work more efficiently, keep schedules on track, and give technicians access to important job details from anywhere, allowing teams to improve response times and manage service operations with greater accuracy. Job Tracking 4.9 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Track and visualize the status of an ongoing job and the time spent on tasks or projects Job Scheduling 3.6 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Scheduling 4.2 (137) 78.10% of 137 reviewers that rated this feature as important or highly important It gives you flexible, easy-to-use scheduling tools to assign jobs, optimize routes, and manage capacity. Reviewers appreciate the customizable dispatch board, route optimization, and daily workflow efficiency, but some mention limitations with overlapping appointments and setup complexity. Mobile Access 4.0 (101) 77.23% of 101 reviewers that rated this feature as important or highly important With this capability, you can reliably access and update job data in the field, even offline, and sync later. Reviewers appreciate the app’s ease for technicians, seamless communication, and smooth syncing, though some mention occasional loading issues and limited office-side mobile access. Billing & Invoicing 4.2 (117) 76.92% of 117 reviewers that rated this feature as important or highly important ServiceTitan offers streamlined billing and invoicing, letting you create, send, and process payments efficiently. Users think it’s user-friendly, integrates with QuickBooks, supports online payments, and saves time, though some mention manual batching and minor interface challenges. Customer Database 4.3 (78) 83.33% of 78 reviewers that rated this feature as important or highly important ServiceTitan helps you organize customer details, job history, and contact info in one place. Reviewers appreciate easy navigation, note-taking, and marketing integration, but some report data import issues and occasional challenges with data accuracy after migration. ServiceTitan 137 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison ServiceTitan offers streamlined billing and invoicing, letting you create, send, and process payments efficiently. Users think it’s user-friendly, integrates with QuickBooks, supports online payments, and saves time, though some mention manual batching and minor interface challenges. Track actual spending to ensure it's in line with the planned budget Create budgets based on historical data and future projections Computer aided design to create precision drawings or technical illustrations Track and manage schedules and meetings via an integrated calendar Notifications/alerts for upcoming events or tasks Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs An itemized to do list that can be edited as tasks are completed Schedule, track and record applications of chemicals such as fertilizers, pesticides or herbicides Track all company interactions with current clients Specialized for organizations who focus on commercial projects and processes For commercial and industrial purposes Tracking, calculating, and paying commissions and earnings to employees Track and manage adherence to policies for any service, product, process, or supplier Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Track, store, and access client contracts or licenses Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Collection of data related to the costs associated with various items, products, services, or activities Forecast the cost and resources required to complete a project Process to track, record, and analyze expenses that occurred over the entire duration of a given project Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system ServiceTitan helps you organize customer details, job history, and contact info in one place. Reviewers appreciate easy navigation, note-taking, and marketing integration, but some report data import issues and occasional challenges with data accuracy after migration. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Estimating software designed for electrical businesses Electronically collect payments for goods or services Digitally sign online documents Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Estimate expected cost based on various factors before a project begins Store and access documents, forms, and photos in one centralized place Management of commercial motor vehicles for work-related purposes Primarily serving architecture, engineering, and construction industry professionals Designed to be used by carpet cleaning businesses Primarily serving commercial or industrial locations needing electrical work Serves handyman professionals Software designed specifically for HVAC companies Specifically designed to meet the needs of lawn care businesses Software is designed specifically for use of locksmith companies Intended to be used by pest control companies Serving plumbing industry professionals Specialized for organizations who focus on residential projects Form predictions based on past and present data/trends System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Track grounds activities done in the field Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Monitor product stock levels Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage irrigation equipment and trends Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Track, manage, and standardize customer rates for services performed by technicians Store information about leads or contacts and track, manage and nurture them throughout the sales process Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions With this capability, you can reliably access and update job data in the field, even offline, and sync later. Reviewers appreciate the app’s ease for technicians, seamless communication, and smooth syncing, though some mention occasional loading issues and limited office-side mobile access. Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Book meetings and appointments through a website or digital platform Track/log the amount of time employees worked per job using a timer Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently Manage inventory based on different requirements of individual work orders Track the amount of pesticide inventory used on jobs Capture photos for any type of use case Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Document and report the progress of ongoing projects Business model that bills clients an amount based on the project/task/job performed Plan and coordinate all the resources, costs and time needed to execute assignments Monitor the progress of projects from start to finish Create, send, and track purchase orders and their statuses Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Allocate and manage resources, such as employees, equipment, facilities, and other assets Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Plan daily routes to optimize employee scheduling and provide directions Ensure that quotes/invoices are correct before sending to customers Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies It gives you flexible, easy-to-use scheduling tools to assign jobs, optimize routes, and manage capacity. Reviewers appreciate the customizable dispatch board, route optimization, and daily workflow efficiency, but some mention limitations with overlapping appointments and setup complexity. Online portal through which end users can access the system, manage tasks, or obtain information Track work performed and resources used for past customers, sites, or assets Send messages via SMS Manage all supplier data and operations Measure digital plans to calculate labor and materials needed Create, manage and track all task activities and progression Oversee technicians and track their assigned work orders Set up connections to third-party platforms to improve business processes Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Displays a graphical view of a build assembly to visualize which portion of the project you're estimating Track the duration and expiration of warranty as well as any obligations under that warranty Seamlessly integrates with 3rd party websites Create a new work order Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (306) 4.2 Based on 306 reviews ## Pricing Value for money 3.8 (257) [View pricing plan details](https://www.capterra.com/p/150053/ServiceTitan/pricing/) Starter Custom Quote Available It includes: - Proposals - Quotes - Service Agreements - Scheduling - Dispatch - Leads - Call Recording - Technician App - Inventory App - Equipment History - Crew Management - Dynamic Forms - Truck Replenishment - Client Portal - Technicial Tracking - Client Specific Pricing - Two Way SMS - Self-Scheduling - CRM - Purchase and Inventory - Project Tracking - Accounting - Job Costing - Autoreports and Dashboard Essentials Custom Quote Available It includes: - Mobile Estimates & Invoices - Payroll Management The Works Custom Quote Available It includes: - Advanced Reporting - Configurable Payroll - Customizable Memberships - Commission Tracking Value for money 3.8 (257) 3.8 Based on 257 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ SendPulse](https://www.capterra.com/p/146369/SendPulse/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Rilla](https://www.capterra.com/p/10016798/Rilla/)[ CompanyCam](https://www.capterra.com/p/171143/CompanyCam/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (329) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (329) 4.0 Based on 329 reviews ## User reviews Overall rating 4.3 Based on 342 reviews Filter by rating 5(223) 4(64) 3(16) 2(11) 1(28) Mentioned topic Sorted by most recent JE Johnathan E. Owenr Utilities ### "Small business stay away you will need legal support to deal with them " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 2, 2026 Pros What a terrible company. I am a small business owner, and we had ongoing problems with data transfer during onboarding. They did not care about the delays they caused and hid behind the contract: once you are locked in, it is too bad. Their data specialists caused multiple delays because they did not know how to transfer the data correctly. Those were not short setbacks. They stretched into months. For the rest of my career, I will be clear about how bad this experience was. We are dropping to the minimum plan, paying it off, and telling as many people in the industry as we can what we went through. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KV Kylee V. Controller Accounting ### "Cadillac of Field Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2026 Overall, service titan is a no brainer, if you can afford it. It is the top of the line for field service software. Pros Service Titan is the Cadillac of field service softwares. It gives you all the bells and whistles you need while also executing good reports and controls. Cons The biggest struggle we run into with Service titan is after you export an invoice into your accounting software, you can no longer edit the invoice or make any changes. This presents struggles. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FD Felix D. Designer Automotive ### "Comprehensive Field Service Management Platform for Growing Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 8, 2026 My overall experience with ServiceTitan has been very positive. The software has helped streamline scheduling, dispatching, invoicing, customer communication, and business reporting. The platform provides strong visibility into field operations and helps improve productivity across office and field teams. It is a reliable and scalable solution for managing service businesses efficiently. Pros What I liked most about ServiceTitan is its ability to manage the entire field service workflow from a single platform. Scheduling, dispatching, invoicing, customer management, reporting, and technician tracking are all integrated and easy to use. The platform provides excellent visibility into operations, helps improve efficiency, and offers powerful reporting tools that support business growth and decision-making. Cons While ServiceTitan is a very comprehensive solution, the platform can take time to learn because of its extensive functionality. Some advanced features require training to configure properly, and the pricing may be higher than smaller field service solutions. Occasional customization limitations can also require workarounds for specific business processes. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) I switched to ServiceTitan because I needed a more comprehensive platform for managing field service operations. ServiceTitan provided stronger scheduling, dispatching, reporting, invoicing, and customer management capabilities. The additional automation and business insights helped improve operational efficiency and provide better visibility into overall performance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JY Jeff Y. Owner Consumer Services ### "Good system but horrible training" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 6/10 August 4, 2026 Pros The product has an incredible amount of tools and isn't that hard for the technicians to use out in the field Cons The price is extremely high and the training support is absolutely horrible. I have been to many training classes that ServiceTitan hosts and they are worthless Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kaley M. Software Administrator Consumer Services ### "Only Getting Better With Time" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 30, 2026 Being on ServiceTitan for about 7 years now, our team has experienced many changes in the platform, some easier to adapt to, some harder - all with the same end goal of enhancing the user experience. We have had our difficult days and also extraordinary days - through it all, our experience with ServiceTitan has kept since 2020 and we plan on only continue to grow with them. Excited to see what else is to come! Pros ServiceTitan is a user friendly platform that it is constantly improving. It encompasses both an office and technician experience that seamlessly blends the two together. Both customer and employee information is protected by allowing various permissions to be set per user as well as the option for Multi-Factor Authentication when sensitive permissions are involved which is a major plus to have trust in our platform. Cons A second separate platform is required which integrates with ServiceTitan for the Accounting portion of the business; I believe there are still two options available upon onboarding. While we do enjoy the other platform as it does have many additional features ServiceTitan does not currently possess, it would make for a simpler experience to have only one platform to work in some day. Switched from [Successware](https://www.capterra.com/p/118860/Successware21/) Looking for a cloud based program that was less antiquated. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LO Lisa O. Office manager Construction ### "Worst Company EVER" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 29, 2026 Worst company ever!!! You can never speak to management to discuss your account. Training is awful! The failed me on training after telling them I was on a time schedule. I explained I had to delay training after they admitted the failed us. Started charging us for the software and they say they can't stop the auto draft!!! And anyone you talk to in the company has a script to read and you can NEVER GET A SOLUTION TO A PROBLEM. STAY AWAY FROM THIS COMPANY!!! Pros I like nothing about this company. When talking to someone on the phone they do not communicate, they read a script from management Cons Lack of communication with management. They filter their calls and you can never talk to billing. They are charging me for software we are not using and they are telling me they can't stop the auto drafts. Switched from [WEX Field Service Management](https://www.capterra.com/p/183763/Payzerware/) Thought Service Titan would be better, WRONG! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. John H. Owner Construction ### "If you don't like it for any reason the only way to get out is pay roughly 22k." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 9, 2026 ServiceTitan — A Warning to Small Business Owners Before You Sign We resisted ServiceTitan for years. The non-cancellation policy concerned us, and the volume of negative reviews on their BBB page gave us serious pause. We did our homework and walked away — more than once. Then came Moses Jaenson. He was persistent, polished, and made one promise repeatedly and explicitly: if we were unhappy in the early stages of the contract, he would personally ensure we could get out. We asked more than once. He confirmed it more than once. Based on that assurance, we signed. It was a lie. When we attempted to hold them to what was promised, ServiceTitan denied the conversation ever happened. Our chat history — the very messages documenting Moses's assurances — disappeared entirely. Threads that contained critical exchanges now show no history at all. When we raised this, we were told we were misremembering. We were not. To exit the contract we were quoted approximately $22,000. We cannot pay that. They know we cannot pay that. That is not a coincidence — it is how this works. When we asked for any meaningful resolution for what we had been put through, they offered one month of Marketing Pro. One month. Here is what you need to know before signing with ServiceTitan: The cancellation terms are brutal and they are not clearly communicated upfront. If you wish to cancel you'll have to pay the remaining roughly 22k balance to get our and if you want to cancel after your initial contract ends, you must do so within an exact 30-day window or you are automatically renewed and locked in again. There is no grace period and no flexibility. The sales process and the contractual reality are two very different things. What you are told to get when you to sign up may not reflect what the contract actually says — and the contract is what will be enforced. We are sharing this because we wish someone had shared it with us. ServiceTitan is a capable platform. But a capable product does not require deceptive sales practices to close deals, and it does not need to trap customers who want to leave. With AI-driven alternatives closing the feature gap quickly, you now have real options — options that will not cost you $22,000 to walk away from if the fit is not right. Think carefully. Read every word of the contract. Get every promise in writing, in email, take screenshots of every conversation as it's happening, before you sign anything. Pros Reporting is good and our trainer is solid. The biggest problem we had was the telling us anything to get us to sign up. Cons Them lying to us about the ability to cancel. They must send their ultimate closer after a few years and tell them to say whatever is needed to get the deal closed. Horrible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KK Khiana K. Customer Service Representative and Dispatcher Construction ### "Very powerful software!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 June 26, 2026 Overall, we love the core product and find it very useful! It helps our company stay organized and has saved us countless times whether it is catching when a vendor charges us for something they shouldn't have, having a client's phone call recorded for reference, etc. We love that absolutely everything is tracked! Pros 1) ServiceTitan is a beast in that it encompasses everything you could need for your business - customer communication, invoicing, inventory, scheduling, etc. 2) They offer training in various ways - video modules, articles to read, podcasts (ToolBox for the Trades), in person events (Pantheon, Toolbox Live), webinars (Torch network, Sparks, Ember), etc. These training opportunities help you utilize ServiceTitan to the full but also teach you how to grow your business and provide better service. 3) Customers get to have a say in the road map. There is an ideas page where we can submit our ideas for ways we would like to see the software improved or new components we would like to see added to it. Clients can vote on the ideas and popular ones are considered in future software releases. 4) They allow us to test new features out before they launch them and your company can become part of a beta. We love being able to learn how to use the new component ahead and provide feedback to help them improve it. Cons 1) Their customer support could be improved. Sometimes it takes a while for you to be routed to the correct support agent, specialist or developer and receive a solution to a problem. They are quick for an initial response however, cases remain open for an extended period of time (a few months). Sometimes the support cases are closed without a resolution being found or with being told things are working as intended and they couldn't recreate the problem on their end or it is a known "disconnect" and a resolution is on their future roadmap. 2) When there is a new software release, there tend to be a lot of bugs and issues that follow it - both in the office and on the mobile app. 3) There is frequent staff change over and our CSM changes regularly. Often we are provided with someone who is new to the software and is unable to provide us with the support and guidance we require to resolve more complex problems. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Director of Business Software Utilities ### "Service Titan Thoughts" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 25, 2026 I would rate it a 9/10 I think they are a great company that is trying their best to make sure you are taken care of, and want to make your company better. They listen to their customers and have a great youtube channel that can help you, and your team become better at using Service Titan, and be more secure in the product. Pros What I most enjoy about service titan is there large knowledge base that is updating on a regular basis, and how in their knowledge base they have links to other sources that can help as well. They also have something called Titan Advisor, which shows how much of their product you are using, and what you could use more of. Getting Certified it also great because you get faster and more detailed responses from their support. Cons Support can be slow to answer, but if you get certified you get faster responses, and more detailed responses on how to solve the issue. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SA Sai Akshith L. Assistantship Education Management ### "Streamlined Enterprise Records and Workflow Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 June 16, 2026 As a Records Management professional, I found ServiceTitan to be highly effective for centralizing enterprise data and tracking complex workflows. While the reporting tools require some manual adjustment for custom queries, the overall data integrity and efficiency gains are significant. Pros Strong data management capabilities, central record-keeping, and efficiency in tracking workflows. It is highly recommended. Cons Reporting tools can have a learning curve or require minor manual adjustments for complex custom queries. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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