Who Uses This Software?

SMB's that are looking to leverage a CRM for lead nurturing, sales processes, phone call tracking, deal tracking, inbound marketing, and better understand the life time value of the client.


Average Ratings

673 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Madwire
  • www.marketing360.com
  • Founded 2009
  • United States

About Marketing 360

Real Estate Marketing 360 is a powerful marketing & website platform built for real estate agents. It's fully managed and has everything a real estate agent needs to generate leads.


Marketing 360 Features

  • Calendar Management
  • Client / Property Matching
  • Client Database
  • Commission Management
  • Contact Management
  • Contract Management
  • Email Marketing
  • Flyer / Catalog Printing
  • Lead Management
  • Listing Management
  • Property Database
  • Website Management

Marketing 360 Reviews Recently Reviewed!


Not really worth the effort to learn

May 18, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: If you're a marketing agency specifically looking to help dentists, this might work for you. I suppose it has some good themes and templates for websites.

Cons: It's pretty basic and even then, it's difficult to understand. I feel like there are better tools like WordPress and other email marketing tools that would be more worth investing in to reach more patients.

You get what you pay for

May 16, 2018
2/5
Overall
1 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: The only thing to like about this software is the fact that it is free. Nothing more nothing less!!!!

Cons: Being that I am a customer based organization, good customer service it top priority for me. Marketing360's customer service is less than par, rude and unfriendly!

Vendor Response

by Madwire on May 25, 2018

Hi, LaTisha. Thank you for the feedback. We were happy to see that you were happy with our CRM's features and value, but were concerned to hear about your experience with our customer service team. We expect all our team members to be friendly, knowledgeable and professional. We've passed along this information and are looking into who was working with you. Thanks again.

Easy and interesting to use

May 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I was able to have good marketing campaigns with the use of this software and it was easy to access.

Cons: The software is a bit pricey and it would be great if it was cheaper and the software might not be worth.

Overall: I get to have successful marketing campaigns for my small company and it is easy to use and help your business.

Vendor Response

by Madwire on May 25, 2018

Hi, Thank you for your feedback. If there's any other specific feedback you have for us, please let your account rep know. We're always looking for ways to provide more value and improve our offerings!

Great marketing tool

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that it is easy to use helpful in many ways . I instantly knew this is was the perfect software for our company

Cons: I don't have any real complaints about marketing 360. I like the ease of use how beneficial it is and how much overall time it saves

Vendor Response

by Madwire on May 25, 2018

Hi, Amanda. Thanks for sharing! We love hearing this, and appreciate your business!

Capterra-loader

Pricey Marketing Campaign management software

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Offers great options for planning all elements of a Marketing campaign - Landing pages, Tracking, SEO. Analysis of competitors SEO performance. You get a free site, but when you stop the service it will be brought offline.

Cons: Very pricey solution. For analytics, they use Google analytics but in a different interface, read carefully all fine prints before signing up for this solution.

They do not care about the individual business, They will not bring you results, Just salesmen.

May 09, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I do not like anything about marketing 360, they are salesmen who can not actually bring you results and when asking to be put in contact with a supervisor they will refuse and let you cancel services instead

Cons: They will take your money and not be able to produce results. They will sell you and sell you for days, great sales men but once they have your business they are blind and have no idea how to be original and actually produce results for your business. You are a number on a board once you sign on with them..

Marketing 360

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Can integrate marketing softwares, website designs, and on-demand digital marketing services in a single tool. Supports email and sms marketing.

Cons: Does not support the integration of twitter as a marketing tool. Can not work on Linux based operating system.

Works well

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is great. It's one of the few programs I've used that I would consider to be user-friendly.

Cons: There are a lot of options. They are very powerful I'm sure but confusing to use and not necessarily applicable to our needs.

If you hate marketing, this is the program for you

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This program can be so innovative and detailed that it can really optimize your Return On Investment.

Cons: At times it was a little complex for me to use and I actually had to look up the meanings of some of the information.

Overall: Simply put, I love this program. It simplifies the market place for me.

Great investment!

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easily access all data in one spot. Very easy to use as well. It's very easy to make adjustments and customize.

Cons: As of right now, I don't have any cons that I can think of. I've been having a very positive experience.

Overall: Fantastic easy to use software

Trend-based keyword optimizer for SEO

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Uses trending data and market analysis to improve your keywords and save you time and money, plus the reporting is very thorough

Cons: Ease of use is average but because they do so much of the work for you they have to charge more, there are cheaper options for more experienced users

It's alright

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Customer service was great, I had a few problems and they were able to give me assistance multiple times

Cons: I was disappointed by the lack of ease of use. Also it seems to be quite pricey so I feel limited to what I can use this for.

Waited and no leads cost a lot

Apr 17, 2018
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: I'd pass on it everytime

Pros: Still spent a lot of $$$ and not much Value for what I was seeking, went with someone else and received excellent service.

A-MAZING Team and Support -

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: These guys are impressive with their interest, follow up and friendliness in terms of trying to help you and your business. Really have to say that they work hard to earn your trust. The product/system is good and works.

Cons: There's a cost associated with more hand holding and these guys aren't the cheapest on the block. So it becomes a trade off, a bit higher cost + more hand holding and less of you having to figure it all out yourself.

Website took slightly longer than expected to build but they got it right when we seen it!

Apr 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: New features/functionality for our business. Great customer service from customer service agents. Great responsiveness. Site looks clean and has clear sales funnel.

Cons: Took a little longer to build site than expected. Maybe because I have no knowledge of building websites.

Capterra-loader

Awesome Company

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great company and I am super happy that I found them. They are professional honest and hard working.

terrible onboarding experience

Apr 11, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: seems to be a nice, integrated system that can help accelerate revenue through pipeline. never saw this benefit

Cons: started utilizing the crm, felt like it was just used to upsell to their marketing services. not a lot of value in the tool without it

Overall: nada

Fulfilled Email Marketing Needs

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have used many different email marketing softwares and they all have their flaws. This one was almost flawless. I think it has been the easiest to use so far.

Cons: Easy to navigate and very simple to learn. It fulfilled all my needs and allowed me to create marketing campaigns fast and easy.

Great for a start up

Apr 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great for a start up programs like this are awesome when you're just trying to get people to know who you are and make it happen we use this on another project and it was awesome

Cons: Programs like this are awesome when you're just trying to get people to know who you are and make it happen we use this on another project and it was awesome

Our Marketing Specialist Make it so easy for us to understand the marketing 360 platform!!

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to navigate, especially for people without the knowledge of marketing trends and google ads.

Cons: Some of the graphics can be difficult to understand for people who are not experienced with computers.

Overall: Save us time and money when it comes to market our product.

working with joey has been an easy experience

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: all of our patient information in one place at one time. Easy to navigate the software, easy to set tasks.

Cons: Still learning all of the features it has to offer. So far it does everything we ask of it. Will know more as we continue to use it.

excellent customer service; like having my own in-house marketing dept.

Mar 30, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Set up for optimization at every point¿which IS the point of having marketing software in the first place.

Cons: not as easy to use as other more "cookie-cutter" software packages out there, but the trade-offs in effectiveness are worth it...

Our experience was horrible. Communication was awful. They essentially forgot about us.

Mar 30, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The marketing campaigns did increase our overall website traffic a little bit. The cost seemed high, but once explained how it was rolled into Google Ad Word Credit, I seemed to make sense.

Cons: After signing up, they miscommunicated internally about who was setting up our mock site, and our campaigns. A couple of weeks went by with no communication. When we finally reached somebody, we found out they hadn't even started anything.

We had them create a mock website. It was unfortunately did not look good. We made several suggestions, but there was a real communication problem with the designers and nothing looked close to professional.

The campaigns were never discussed with us early on. They selected random items on our website and created Google campaigns for Brands we didn't want to focus on. We were upset that they didn't even consult us before starting the campaigns.

We felt that we were just going deeper into debt with almost zero sales from this product so we had to cut it off as fast as possible.

Vendor Response

by Madwire on April 02, 2018

Hi, David. Thank you for reaching out. The most recent activity I can find on your account is from 2013. A member of our team is going to reach out, to ensure we do whatever we can to get you taken care of and collect a bit more information. Thanks again.

Availability of marketing person weekly to discuss strategy and interpret data very helpful.

Mar 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The overview dashboard presents a great snapshot of the topline results for the period. I find that useful as a temperature check. There is a tremendous amount of information captured through the system and displayable on deeper digs into successive screens.

Cons: I found the Help videos to not be as helpful as I would have liked. the video display quality was poor on my desktop monitor. First, the video are a bit low resolution and the video shots of computer displays are hard to read and second cannot be expanded to full screen as they are embedded in the video.

Overall: The marketing program is showing results in more new customers, my bottomline requirement. The software is helping to guide allocation of promotional effort by providing measurement of return on each channel and for various ads.

Capterra-loader

Fun and persistent

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: It's easy to manage. Navigating through the website isn't difficult at all. With the assistance I get from Sammy makes it not hard at all.

Cons: None at this moment because Sammy explained to me how the website works. I'm return makes it not hard at all.

Powerful marketing platform to track both leads and ad spending

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The CRM and automated email capabilities make it possible to have a one stop shop for all of my marketing and sales needs. This means I can work leads generated by marketing activity without having to rely on extra systems.

Cons: There are some issues understanding exactly where lifetime value of customers on through marketing activities, but this can easily be overcame with a little work.

Pretty easy to use system

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy access to view ad performance by channel (numbers). CRM is very user-friendly and comprehensive.

Cons: I'm not sure how to read the graphs. The customer input from MBO drives some errors in Marketing 360 for duplicate clients.

Overall: Easy insight into marketing performance

We have an account manager that oversees SMS and website design. Outstanding responsiveness

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Amount of information available gives valuable insights into engagement so we can shape our future actions

Cons: We are at the beginning stages of learning digital marketing and don't have an opinion on the cons of the software yet

Working with Marketing 360 has made my life so much easier.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Marketing 360 is very intuitive and it is easy to use. I've also appreciated all of the customer service that I have had when I was not able to figure something out.

Cons: I love the crm and what it is capable of doing. The conversions aren't automatically synced with the crm with one click.

Overall: It has helped by keeping better track of leads and the SEO capabilities are very beneficial with driving traffic to my website.

Friendly, consistent, collaborative

Mar 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Working with the team was always a pleasure right from the beginning. They were very knowledgeable of the many avenues of marketing and the ones that would work best for our business. Creating a new website was so easy and very enjoyable.

Cons: The M360 dashboard isn't really user friendly to someone that isn't familiar with the many ways marketing analysis can be captured.

Capterra-loader

Very enthusiastic team! Always right there to help when needed. Extremely user-friendly platform!

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The user-friendly experience in the site is some of the best I've seen. Extremely detailed - like Google Analytics - but so much easier to read. Everything is managed in one place - CRM, emailing, analytics. Great experience so far!

Cons: I don't have a least favorite thing about this software yet! If anything, I wish the CRM would automate a workflow outside of just emailing.

Capterra-loader

Nothing short of great.

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have found the folks at Marketing 360 very east to work with. They worked hard to give me a professional website along with a great marketing campaign. My sales have increased!

Cons: There is nothing that I dislike about Marketing 360. They have been great to work with. I highly recommend their services.

Overall: Increased sales!

Amazing! Madwire/ Marketing 360 is the best invest we make every month,

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, customization, ability to track real time activity. Easy access to all of our data in one spot.

Cons: Maybe have a mobile app for easy updates on the go! It would be nice to be able to track the right from my phone.

Excellent, service has been great and they are quick to make changes

Mar 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how user friendly it is and how quick they can make adjustments to tailor things to our needs

Cons: Nothing so far, I have been very satisfied with things. We will continue to become more familiar with things over time.

Great customer service! Always available to help with questions.

Mar 27, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Nice interface and love having all the data in one place, not separate systems. Very intuitive to use.

Cons: Have not used the system long enough to have a con yet. Overall very happy with the system and performance.

My experience with the Marketing 360 team has been great. The entire team is always so helpful.

Mar 27, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The Marketing 360 team is always willing to help us troubleshoot, teach us how the system can best benefit our business, and make the entire process as easy as possible.

Cons: The system is not exactly mobile friendly. Making it difficult for our field reps to use. An app would make it so much more user friendly.

Honestly I am overwhelmed since this is not my area of understanding at all.

Mar 27, 2018
5/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The chart to see the progress and the mass emailing for campaigns and notices. It seems to possess a lot of information that is useful to a business.

Cons: Difficult for a new person that's not familiar with this line of work to really grasp what they are seeing and how to use it to it's fullest potential. Thankfully, they have a support team to answer questions.

Overall: Haven't really dove into it yet so other than what I have been shown by someone who is very familiar with it's use and operation, I haven't tried to use it on my own. Not sure I can to be honest.

We're still building but so far so good

Mar 27, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I can't wait to move around more freely Just learning some things and that's all I've got to say about that.

Cons: It came out after I graduated high school. I used my hands to build pretty things for great people and you want me to rate your software. Ask me in a year. Happy Face

They are simply amazing! My rep treats my business as if it was her own.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. It is very user friendly even if you are not very tech smart. It get s the job done is a quick and easy way.

Cons: There are no negatives I can think of. I have never had and issue and use it almost daily. Perfect for me.

Overall: Sales!

Working with Marketing 360 has changed our business by bringing us leads and brand recognition!

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is easy to understand and use. The best part is the team behind the software-hands down!!!

Cons: Once you get the program set up and take the time to learn how to navigate it you won't have any trouble! The team takes care of any problems promptly.

It made getting roof repair jobs an exact science

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I needed addition work flow all I had to do was send an email off and then my phone started ringing for work.

Cons: I'm a small business owner and this program gets you lots of business so its easy to load up on work and not need your adds running. you end up paying the fee every month even though your not using it. Not a huge deal as you only use up the portion the keeps you website up and costumer service. All of your add credits just pile up until you need them. All in all this is a sure fire way to get your phone ringing and jobs on the schedule.

Overall: I got really busy really quickly as far as work coming in is concerned.

I'm very pleased with Marketing360's software and services.

Mar 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The software is user-friendly and easy to use once given a tutorial. The best part of Marketing360 is the staff. My marketing executive was very supportive and quick to respond to my questions or requests. Top notch customer service!

Cons: Creating new pages or content can be pretty pricey. However, price rates are still very competitive for the industry.

Great communication and professionalism

Mar 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The website Marketing 360 has created is stunning. We love the look and feel, and I love the call to action.

Cons: I haven't encountered any problems yet. I'm still learning how to use the platform, but it seems very user friendly.

Capterra-loader

So far delighted by our customer rep. and her team, I am hoping we can start seeing results soon!

Mar 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Stats and CRM are laid out easily for the eye to quickly see and understand. Altogether not hard to navigate!

Cons: Laggy from time to time when loading up clients and records. When I search, history or a particular client from my database, it can take a good 2-3 seconds for the task to be done.

Capterra-loader

Marketing360 is a full circle approach to support my small business. The service is genuine.

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it is easy to understand and navigate. This software has streamlined the services I need to help my business grow at a rate I can maintain.

Cons: What I don't like about this software is that, for me, it isn't as user friendly on my phone. Perhaps, I need a larger phone.

Capterra-loader

Our Marketing Director is fantastic. We couldn't be happier.

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to see our conversions from all of our marketing including google ppc, bing ppc, facebook remarketing, google remarketing, etc. We have been using them now for about 6 months and our Marketing Director is fantastic. It is actually like he is an employee for our specific company with how he treats us and the way he prioritizes our marketing. JB... you need to give this guy a raise.

Awesome platform that brings new people in the door!

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It drives traffic to our website, which is the first step in getting new people into our business. Plus the team is great to work with!

Cons: Takes a minute to learn, but once you get it, the platform is easy. But you do get an onboardig call to set it up.

The staff is always willing to help with any question or concern!

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the quick and easy development of marketing campaigns! I think that this will be great for getting out the right information to the targeting audience.

Cons: It's all a learning process, so there isn't anything I don't like! There are learning opportunities that come up, but the great thing is is that the team we work with at Madwire is always willing to help us to better understand the services and offerings!

Works great!

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like being able to run ads on multiple online sites as that is the best way to reach the social media market. It is user friendly, and We always have fast responses from our contact.

Cons: Nothing. This platform is free and has all the bells and whistles we could want! This platform is a great marketing tool

Easy Peasy

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is really intuitive. We didn't have any difficulty jumping right in and getting to work.

Cons: There are a lot of tools at your fingertips and we only make use of a fraction of the functionality.

Overall: We are in the process of building out our brand and creating an online presence. The software is helping us better track and manage our impact.

The team is very supportive and is always there for any help

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything is there that you need- at your finger tips- allows you to see your entire business at a glance

Cons: Maybe upgrades to happen quicker- but as a small business they do listen to your concerns. I would recommended them to my peers

It has been a great experience with great results.

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like to check results of campaigns. I like the reports it gives. I also like to fact that I can see my own sucess to set future goals.

Cons: I would like to see more features to promote my business. I also would like to have ideas from the software itself on how to promote my business. But I overall it is a good software.

Very functional and effective

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very effective in giving you a snapshot of your campaign at any given time. Intuitive interface

Cons: I suggest the CRM to integrate with G Suite and other popular cloud apps. It would be really useful native mobile apps for IOS and Android

Madwire is top notch in their knowledge and support. I highly recommend them.

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like the ease of use and the ability to access the information I am looking for just by logging in.

Cons: I really don't have any complaints. If I were to complain I would say that there is more information available than I really need.

Amazing software!

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Marketing 360 is the way to go!

Pros: This software is extremely easy to use and information is very transparent. Assistance is reliable and fast.

Cons: I really have nothing to add to this section. I have been blown away by this amazing software from the start.

Best investment for my new business

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Excellent product! Easy to access, use & fantastic results. Best of all, my marketing rep. goes above & beyond to ensure my satisfaction & full understanding of all features available to me. Over 2 years with Marketing 360 & he continues to attend my business needs as though I am a potential client. Phenomenal service with amazing results to help my business flourish.

Cons: I have no negative issues with this software. I have yet to find an issue to be addressed. Any concerns (through my lack of knowledge) have always been explained thoroughly by my marketing representative.

The team is really helpful, professional, and experienced

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate and generate reports . gives you ability and viability to monitor you day to day campaign.

Cons: The software is providing me with the information i need for my campaign. I do not have any cons at this time

Capterra-loader

Brian & Marketing 360 are a pleasure to work with!

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Over the years, Madwire has provided us plenty of support in areas such as graphic design, targeted advertisements, & remodeling our online presence. They are very quick & professional with everything they do.

Cons: Overall, I don't think I can find anything negative in my experience with Madwire/Marketing 360! Both Brian & Sarah have been very helpful.

Overall: Targeted advertisement has grown our company exponentially!

It's been great, service has been excellent and responsive

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: nice to have a comprehensive platform, can discover most effective marketing avenue and adjust accordingly

Cons: Somewhat difficult when developing email marketing distribution list. Should be less "clicks" required

Overall: Ability to track sales cycle with CRM and email marketing. Can also track success rate of various marketing efforts to adjust dollars accordingly

Easy, Great Customer Service

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it combines my email marketing, text marketing, social media marketing and has a CRM. It's very easy to use the software.

Cons: There's really nothing I don't like about the software. If you have a problem you can just pick up the phone and the team will help.

Overall: All my marketing in one place. As a business owner, we have to do a lot and this software is definitely beneficial to have.

My experience was great. Mitch is responsive and goes the extra mile!

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Professionalism and responsiveness of the team from sign-up of the services until the daily implementation.

Cons: Nothing really - I do wish it is less pricey, but I suppose one has to pay for a good product, which makes a difference.

Overall: Business exposure

Capterra-loader

One of the best marketing firms I've ever worked with!!!

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Madwire has the best dashboard I've seen yet. It has everything you want to see. The dash board has everything at a glance and then you can get granular all the way down to a specific ad and see all the metrics for that ad including the creatives.

Cons: That we didn't have something like this sooner. Madwires dashboard is something I've always wanted that I didn't know I wanted until I saw it in action and actually accurate and working.

Software is excellent, can't say I've found anything quite like it.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the back end of Marketing 360's platform. We're able to easily look at our ad campaigns and the analytics. It's been a great learning experience and we've learned a lot from the team.

Cons: I like the software a lot. I'm struggling to think of a function that I would change in the software itself.

Seriously the best customer service and experience you wish for in a Marketing Team!

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that I can have all my information in the same place! I love that I have constant access to a support team if I need it. I love that so many things can be customized and automated to fit my specific company needs!

Cons: There are very few (if any) negative things to say. Only a couple things do I wish could be automated that aren't. But they are very small date entries and easy to enter myself if necessary! Otherwise, this software is incredible.

Overall: Too many to count!

great team. Very efficient! Cant be happier with the final product

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: from the begining to the end this team was on point! Not one wasted moment of my time. All of the meetings were very productive to say the least. The product that was delivered exceeded my expectations.

Cons: It is difficult to leave and cons at this point. The website is just now up and running. From my experience with the team that helped build the site, I cant imagine there ever being an issue with the product.

Affordable product and easy to use

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Unlimited number of contacts, ease of use, and search capabilities in the CRM make it stand out above other CRM platforms.

Cons: Certain features such as task automation are not available in the tool, but I've been told this feature has been requested previously and may be added in the future.

Good Service for busy people

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I enjoy the one on one attention from the team. The ability to run through the numbers each week is a tremendous resource.

Pros: The ability to hand off your Marketing to a trusted source if you are too busy / or not comfortable doing your own marketing

Cons: There is a small learning curve to read the data but overall this is a great product i would recommend it to others

I was definitely skeptical using an online company, but I have seen some good results.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am getting the clients that I am looking for. It does help target a certain market. My contact is always quick to respond back. I appreciate that, ideas and marketing come and you are looking for an immediate response. Overall, I am satisfied.

Cons: There are tools that I know I am not utilizing. I wish I had the time. I wish it was not so expensive, but I know that it is standard. Some months are great and others are stale. Not sure why.

Great company to work with

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Would definitely recommend

Pros: Love the system and how u can see everything. It is very clear and easy to read. It works perfectly every time. The system works great and for my needs it's perfect.

Great!!

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I am very happy with this software. It is very!! user friendly, a real time saver. It is hassle free & simple to use. I can change photos and content in minutes. Love this software.

The customer service provided by Marketing 360 is exceptional and unmatched

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system was relatively easy to use and navigate. It allowed me to capture the data I needed in an organized way.

Cons: Would like to have a better follow-up /alert system built in for reminders. With sales follow up and being able to stay connected with your customers and prospects is critical. It would be helpful to have more functionality to allow for setting up reminders that could then integrate to standard calendar formats.

Overall: It allowed our small business to begin to capture and create a CRM system to ensure we could create profiles and key data on our customers, contacts and prospects

For once a company who over delivered on their word and service!

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a small boutique real estate brokerage with the focus on client service, I find I'm able to stay in better communication with my clients. From the tasks to history information it covers what I need in Real Estate. This platform is super intuitive for as robust as it is.

Overall: I have been using the service a short time but confident it will continue to wow me. I had three different web & CRM companies last year who over promised and underdelivered.

Marketing 360 has helped us to ensure that we are following up with every lead, every time.

Mar 19, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love all of the automated features - the text and email campaigns have been so helpful to be sure that our students are regularly contacted and prompted to return!

Cons: Sometimes it's difficult to find things within the platform, and there are a few different sections to toggle back and forth between, but honestly it's quite user-friendly.

Overall: More of our students are followed up with, more regularly.

Worth the Investment!!

Mar 19, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Most of our marketing dollars goes directly into advertising and the minimal cost for the software with support is worth every penny. We have a designated Marketing Director who overseas the mundane weekly tasks of monitoring our ads, diversifying our placements and brings attention to areas of potential growth is so so valuable. It has made my job much easier!

Cons: The CRM could be better. It works, but there is no ability to download your leads, which is something I need to track conversions with another program we use for booking reservations.

Our company researched and demo'd more than 10 online marketing companies and chose Marketing360!

Mar 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy the dashboards are to use. Typically, online marketing speaks a different language than we do in the office but Marketing 360 has really created a user-friendly way to utilize our dashboard and share content with the owners. I would also like to mention that our company was matched with a great team! I have the pleasure of working with 2 ladies. They are always in great communication and allow me to present ideas that they put into motion almost immediately! I would highly recommend this company to anyone looking to jump start their online presence and get clients in the door.

Excellent customer services. The marketing excutive is wonderful.

Mar 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I am new and I have not started to use the software yet so I have no comments on this. I will have more feedback on this once our website is up running, online and social media ads starts.

Capterra-loader

Wow! Top Notch

Mar 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: If you're looking for a CRM that can replace your current product this is the one I would recommend. Free trial lets you see how easy this platform is to use.

Overall: If you're looking for a CRM that can replace your current product this is the one I would recommend. Free trial lets you see how easy this platform is to use.

Marketing 360 Is the Best Digital Marketing Reporting Tool I've Ever Used

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Marketing 360 provides comprehensive, easily-digestible data from all digital marketing channels rather than just paid ones. I love the way data is clearly categorized by channel, starting with a Marketing Overview and followed by Natural Listing Ads (i.e. organic search stats), Top Placement Ads (i.e. PPC ad performance), Retargeting Ads, Social Targeting Ads (i.e. social media ads), and Brand/Other Channels (e.g. direct traffic, referrals from other sites, and social referrals). Each channel allows me to view specific stats like our organic ranking, PPC ad ranking, traffic by search engine, keywords driving traffic to our sites, direct visits, traffic from social media, and PPC ad impressions, clicks and conversions. Many data can be broken down further to show how many people contacted us by calling phone numbers in our PPC ads, clicked through to our site, submitted forms, placed orders online, or completed other conversion activities. I can view these and other stats by time range or compare it to past periods. These are just a few of the many features that make Marketing 360 easy to use to glean invaluable information that allows us to continuously tune our digital marketing efforts for maximum benefit. Best of all, this web-based software is affordable, comes with access to knowledgeable account reps who provide exceptional service, and is accessible anywhere you have internet access. I can't recommend Marketing 360 highly enough!

Cons: Marketing 360 is so comprehensive that it's hard to think of any cons. I guess if I could change one thing, it would be to show conversion breakdowns on-page instead of in pop-ups. Currently, to see which source's conversions came from "Calls from Website", "Web Leads/Sales", etc., you have to click the (i) in the Conversions cells for Totals, Google Ads, Bing Ads, etc. Plus, those breakdowns don't seem to appear in exported Excel reports, which would be helpful.

Overall: Marketing 360 provides excellent guidance on where I should focus my limited time to get the most from our digital marketing efforts. It also provides all the data I need to justify the benefits of having an agency manage our PPC, social media and retargeting ads.

Easy to use, a great way to stay on top of leads.

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use. Very helpful in cross cheking our leads to make sure they are always being worked on. We have made this program apart of our daily process.

Cons: If I had to name 1 thing it may just be that sometimes the incoming phone numbers are not tracked correctly, however it is not a huge deal because we always ask for phone numbers when take incoming calls.

It is full of features that provide a deeper understanding and appreciation to the overall picture!

Mar 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can really appreciate all of the information provided and support from the staff. My overall experience has been outstanding in all aspects and am overly happy with the decision to go this route. I am reassured of this decision every time I use the software and never second going this route. There is more to uncover and I look forward to the opportunity for such a discovery. I have full trust in what it is providing for me and the company!

Cons: I am limited in my overall knowledge so trying to understand everything is not the easiest. There are helpful tool tips associated to help ease the process and provide understanding which are very beneficial to all.

Overall: The software is great how it works and collects data so the divisions of the company can grow and expand to its fullest potential.

It was user friendly.

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its informative to be able to see what's going on with the market and where my account is. Its a perfect software.

Overall: It helped become aware of where my product and account is in the market.

Best money I have ever spent

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great team and support - extremely responsive. Very complete approach to online marketing - with each piece of the puzzle expertly addressed. They get results!

Overall: Great ROI. Lots of new customers leads. The number of eyes on our websites and products has gone up every week since starting to use M360.

Our customer rep. has been a delight to work with. We've worked with her over a year now & shes amazing

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is great I would improve the colors. It's very dark. Our customer rep.is amazing and always walks us through the software on our monthly meetings! We love working with her!

Cons: The colors used in the software should be improved. A light theme will be helpful. Social - should be organized by the name of the software aka Instagram/ Facebook etc

We've loved the service and quality of customer attention.

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and monitor our efforts. The program allows us to really keep track of what is preforming well and presents us this information very clearly.

Cons: Was a little hard to learn at first. We had a few issues being able to log in but that was sorted out very quickly.

Vendor Response

by Madwire on March 22, 2018

Hi Sunny, thank you for your review! We are glad to hear that you've enjoyed working with our team. We appreciate you giving us the opportunity to work with you!

I love Marketing 360 as they are so professional and always have a solution to my business problems.

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that the people behind the software are so awesome. She is always there for me and has a strong team of experts behind her and I love that I can call them at anytime if I have a problem!

Overall: So many! too many to list here! I can track my leads,
Gain more exposure
and have the ease of technology working for me!

I love working with Marketing 360 because they are effective, efficient and always help me achieve my goals! they are just a phone call or email away and always get back to me if I have any questions.
Really a top notch company!

Vendor Response

by Madwire on March 22, 2018

Hi, Jennifer. We appreciate that! Thank you for taking the time to provide some input. We are thankful for your business!

Very attentive staff that listens to my project needs.

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that i can see whats happening in real time. I have not used anything like this before, everyone at 360 is helpful to explain.

Cons: It will take me a while to understand all the tools included. Everyone is friendly and answers questions quickly.

Overall: We will hopefully get our name out there.

Vendor Response

by Madwire on March 22, 2018

Hi Erica, thank your for your review! We are glad to hear that you've enjoyed working with our team.

Capterra-loader

Simply Amazing!

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, powerful, able to get our entire company up and going quickly. It saves a lot of time to bcc the CRM and have all emails go straight into the contacts file

Cons: Does not have automated task list templates. It would be nice if there was one button to clear sort filters on the CRM side.

Overall: Great all in one solution for our brokerage and individual agents.

Vendor Response

by Madwire on March 22, 2018

Hi, Andrew. Thanks for the insights! We've passed along your CRM feature request to our team. We appreciate your business!

They've been a great help getting everything setup perfectly!

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Market360 made sure that everything was done the way WE wanted. They updated anything we needed changed quickly!

Overall: Everyone I've worked with has been a fantastic help. I'm happy i'm now able to see detailed analytics and how the site is performing in one place.

Vendor Response

by Madwire on March 22, 2018

Hi, Nick. Thank you for sharing. Our team enjoys working with your company!

Team is very responsive to business and user needs. Willing to listen to customer input

Mar 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, functionality fit for purpose, design can be incorporated for desk top and mobile usage,

Cons: Development times can be longer than desired. A great emphasis on testing should be considered to reduce delays

Overall: Ease of use that enables my company to focus on sales and customer service

Vendor Response

by Madwire on March 22, 2018

Hi Joe, Thanks so much! We are honored to be a part of your team and help in any way we can.

Customer rep. has been amazing at helping my small business grow.

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In 4 months, my small dog training business has grown to the point that I have now hired 2 new trainers to help. This was a goal set from a year out to start hiring. Customer rep. made that possible in 4 months. Income has tripled in 5 months since Market 360 took over for advertising. She is also fun to talk to, very informative and helpful. She is a great asset to Market 360 as well as OLK9 Huntsville.

Overall: Increased income as tripled and I have been able to hire new trainers.

Vendor Response

by Madwire on March 22, 2018

Hi Ciara, We are glad to hear you've enjoyed working with our team. The feeling is mutual! It's wonderful to be a part of your success.

Capterra-loader

Great tools very well tailored to address all the major needs of an online business.

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The user's interface is very well designed. You can find all your customer's data and marketing progress under the same app. Integrated data, which is pretty unique. You can monitor your progress from a single source. The customer support is really really good though!

Cons: I would like the CRM to have more advanced functionalities for internet marketing and more integration options. However, it is really solid for what it does.

Overall: Grew my online presence and grew my sales. Above all, got clear metrics and an true integrated marketing platform. Highly recommended.

Vendor Response

by Madwire on March 22, 2018

Hi Jean-Francois, Thank you for the insights! We are honored to be a apart of your team and help in any way we can.

The team at Marketing 360 is amazing. I would recommend them to anyone.

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the software because it is extremely user friendly and I like that you can use the dashboard to tracking your sites progress and activity.

Overall: If you are thinking about getting into the social media arena with your business, Marketing 360 is a perfect place to start.

Vendor Response

by Madwire on March 22, 2018

Hi Seann, what great feedback! Thank you for sharing. Our team enjoys working with your company and looks forward to working together for years to come.

Capterra-loader

Overall, I have been very pleased with this dashboard and being able to track analytics in real time

Mar 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy the ability to log in and see how my numbers and conversions are tracking for any set range of time. I also really like the SMS marketing. It's incredibly easy to use and has generated serious sales on a minimal amount of time to compose/send a message.

Cons: The newsletter building portion is lackluster. They need to reformat the screen size so that you have a much better view of the overall layout of the newsletter you're piecing together.

Vendor Response

by Madwire on March 22, 2018

Hi Corey, Thank you for taking the time to provide some input. We are thankful for your business!

IF YOU ARE THINKING ABOUT HIRING MARKETING360, YOU NEED TO READ THIS REVIEW

Mar 09, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: There are only two pros: 1) First and foremost, my contract with Marketing360 is finally over. 2) I was forced to learn everything about sales and marketing that I was trying to delegate.

Cons: Honestly, I didn't want to write this review. I tried to forget about it and just accept my poor decision, but I just can't. I've been done working with the company for nearly a month now and it still bothers me. Why? Well, I feel it's my public duty to save my fellow entrepreneurs from the jaws of deceit, empty promises, and weekends filled with bashing your head against your computer monitor. To be perfectly frank, you'd be better off lighting your money on fire than hiring Marketing360 - at least doing so would spare you months of frustration, anger, and disappointment. Hiring them was the worst decision I've ever made. Their sales guys were a bit pushy, but raised no red flags. The issues started after I signed my contract. They convinced me that my website needed to be redone, so we embarked on a 2-month search for fool's gold. Unfortunately, I didn't realize that their web designers build their customer's websites on the back of a clunky, archaic platform that they call "UXI." I have used Squarespace, Wix, Wordpress, Leadpages, and ClickFunnels, so I know a thing or two about website builders. UXI is unspeakably bad. And the worst thing is that they can literally hold your website hostage - should you decide to part ways with them - because they have total control over the backend. It took them over 2 months to "optimize my website for conversions" on UXI. I repeatedly requested access to the backend of this website during these 2 months and they told me that they couldn't allow me to do that because they were afraid that I would "break the site." Finally, my marketing executive relented and jokingly told me on a call that "if you break it, you bought it", referring to the complex UXi platform. She then conceded that their developers have trouble using it. Their developers!! Who in their right mind would want to run their business website on a custom platform that its developers have trouble using? At this point, I quickly learned how dreadful the whole platform was. Plus, the initial designs were complete garbage. I had to re-design my entire site myself using Wordpress and I did it over a weekend. It took me less than 48 hours to do the exact same thing that was taking them over 2 months! At every step in the design, the Marketing360 team pushed back on my requests for edits. To them, this was a get-in-and-out, cookie-cutter, copy-and-paste job, while to me, my website is the face of my awesome company - my livelihood - and I truly cared how it represented me and my brand. I wanted it to be welcoming and thoughtful, not a clunky, "conversion-optimized" mess. Things only went downhill from there. Response time was generally about a day, which - in many parts of the country - is longer than Amazon takes to deliver your order. Even worse, they take off weekends, so if something goes wrong with an ad over the weekend, you're screwed. This ruined many of my weekends. My marking executive did not deliver any ad mock-ups on time and she required so much hand-holding that I eventually just spoon fed her all of the ad copy, audience targeting segmentation, and literally everything else. Just to be clear, I want to say that again...I quickly realized that the only way I could contain my losses in this terrible business relationship was to do all of the ads myself. I made ALL the landing pages, ALL of the copy, ALL of the ad images, created ALL the audiences, EVERYTHING! I had to even teach myself how to do Facebook retargeting, which was the major reason I hired them in the first place. They require you to sign a 6-month contract and if you decide that you want out, they'll charge you an early termination fee. So, I just kept paying them to spend my money. Marketing360 basically just worked as my Facebook ad bank, boosting my ads with the money that I gave them. Except this bank charges you thousands of dollars to help you waste your money. As a 25-year-old who supports his "side hustle" business by working full time as an engineer, this essentially meant that I was just burning through my savings. Shortly thereafter, my marketing executive sent me an email to tell me that she was leaving the company. I don't know if she quit or was fired, but I can't say I was surprised. My new marketing executive began working with me 2 weeks before a huge product launch that I had been working on for months. This was basically a make-or-break product launch for my business that was on life support. Ironically, my useless marketing budget was to blame. My new marketing executive was far better (hence the 2 stars), but the rocky relationship and abysmal results continued. On January 23rd, 2018, I asked for a refund of all the unused ad credits that I hadn't spent. In my contract, I was required to pay per month, of which went to ad credits. Little did I know that they actually skim off a percentage of all the ad credits spend to manage the ads. Something that was not spelled out in the contract. When I asked to just take my unspent marketing budget and walk away, his management flatly declined despite us being outside of the 6-month contract window. Their reason?? They said that they "want the opportunity to win my business back." I told them that there was nothing they could do to mend the relationship, and they still declined. I even offered to pay them their "ad premium" (the percentage of money that they scrape off the top of every marketing dollar they spend for you - this was NOT mentioned at all in the contract by the way) on all but they still refused. I had to spend on underperforming ads just to burn through my money because the alternative was them simply keeping it. And I say "underperforming ads" because I launched the EXACT SAME ADS (same images, videos, copy, targeting) and mine consistently had a 1,000% to 3,000% higher conversion. I showed them data from multiple ads proving this and they gave me the runaround every time. Unbelievable. The icing on the cake was spending of my "creative hour credits" to one of their video editors for a 20-second promo clip and they sent me an unfinished version and told me that they burned through all the credits. They said I would have to pay them /hour to finish it. This doesn't make any sense because I provided all of the footage and told them precisely how I wanted it to be edited. Another thing that I ended up doing myself in a few hours. If you scroll down to reviews left in August, you will see that I left a positive review. Well, I wish I could delete it, but I can't. The reason I left this review is that they hounded me for a review from week 1. After a handful of email requests to leave a review in the first month, I begrudgingly did because I didn't want to damage our already fragile relationship. If you scroll down, you will see that there are NUMEROUS 1-star reviews, but for some reason, those reviews don't get factored into their perfect "5-star" score. The only thing worse than the I wasted on this company was the stress and aggravation that plagued me on a daily basis. Once famously quipped that building a company is like "eating glass and staring into the abyss" - well obviously Elon has never hired Marketing360, because his entrepreneurial experience would have been worse. One final point that you need to embrace: sales and marketing is THE MOST IMPORTANT part of your business. I wish businesses succeeded or failed by the quality of their product and service alone, but unfortunately, that's not the case. For the good of your business, you MUST NOT delegate your sales and marketing. If you are in the early stages of your business, this is even more important. You need to know that not all 20-somethings with an iPhone and 1,000 followers on Instagram know how to market in the digital world. If you can't market your business and sell your vision, don't expect someone to be able to do it for you. If you know how to log into Facebook, then you can figure out how to make your own ads. I taught myself in the past 6 months and I've gotten pretty good. Over the course of 8 months, Marketing360 did not help me to make a single sale. I spent working with Marketing360 with nothing to show for it. I messed up, but you don't have to. Please do your homework and think long and hard about this decision. I wish you all the best in your entrepreneurial endeavors.

Terrific Customer Service

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is definitely a top-notch software. It's relatively simple to use and the dashboard is very informational.

Cons: I could see how it might get a little pricey for smaller businesses. With this said, I wouldn't recommend it as being necessary for all businesses.

Vendor Response

by Madwire on March 22, 2018

Hi Brandon, Thanks so much for the insights! We are thankful for your business.

We love it!

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We absolutely love this! Our whole team is been excited from day one. Super simple to use and very effective.

Vendor Response

by Madwire on March 08, 2018

Hi Marcus, Thanks so much! We appreciate you giving us the opportunity to work with you.

VERY SATISFIED!!!

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly product LOVE the team I work with! I am super pleased with the results I have gotten this far! Thank you so much !!! You have been what we are looking for, for so long!!!

Overall: This soft ware is so easy to use I can't say anything bad about it. I use it daily with a demo over the computer I was able to get all the knowledge I needed to make it work for my company! Thanks again for all of your help!

Vendor Response

by Madwire on March 08, 2018

Hi Jess, We are thrilled to hear that you've enjoyed working with our team! We look forward to working together for years to come.

A lot of application in a single progam

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The on-demand and social targeting are the two progarms that we use the most here. The ability to target specific demographics helps us reduce our budgeting cost by not trying to market to people who will not use our service.

Cons: The con for us is we do not use all of the features and have no need to use them in the future. It is nice to have them if we ever decide to go in a different direction.

Amazing software and service

Feb 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It all starts with a high level of service. They really take time to learn their customers and offer the best solutions.

Cons: It is too expensive for a small business. I wish there were additional tiers of subscription for those who want to learn and implement strategies themselves to save money.

Overall: I have learned a lot about digital marketing

Enlightening information about internet marketing

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The depth of data it provides is impressive. Basically any type of info you'd want can be found in their dashboard.

Cons: There were periodic issues with the accuracy of some of the date, perhaps because they recently switched to this new version, or perhaps not. I am not sure.

Vendor Response

by Madwire on February 28, 2018

Hi, Courtney. Thanks for sharing your thoughts! We appreciate the opportunity to partner with you. We love it when our clients dive into the data, and use the breadth of information available to help their business. Please let your Marketing Executive know if you ever see anything that looks off. We always want to look into those things, and either provide insight (because we use API's with Google, Bing, etc. sometimes all the data isn't real time) and we can refresh a token, or there is an issue we need to look into, etc. But we agree; accuracy is mission critical!