Who Uses This Software?

Dentists that want to leverage the #1 Marketing Platform on the market to get new patients. Talk to a marketing professional today and get a FREE Demo.


Average Ratings

567 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Madwire
  • www.marketing360.com
  • Founded 2009
  • United States

About Marketing 360

Dentist Marketing 360 is a powerful marketing platform built for dental practices. Fully managed integrated marketing solution.


Marketing 360 Features

  • Appointment Management
  • Appointment Reminders
  • Claims Management
  • Clinical Charting
  • Imaging
  • Inventory Management
  • Patient Account Management
  • Patient Billing
  • Patient Records Management
  • Treatment Planning

Marketing 360 Reviews Recently Reviewed!


Enlightening information about internet marketing

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The depth of data it provides is impressive. Basically any type of info you'd want can be found in their dashboard.

Cons: There were periodic issues with the accuracy of some of the date, perhaps because they recently switched to this new version, or perhaps not. I am not sure.

Capterra-loader

The marketing360 software is a great all-in-one marketing solution that we use everyday.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software combines an email automation platform, CRM, and marketing data analytics in one easy to read/use dashboard. The Madwire team has specialists for each of these areas who are easy to contact and very knowledgeable. Every time we have needed assistance this team has been ready to help and work through challenges that arise.

Cons: The main item that should be added to the software is the ability to link outside data feeds to the CRM. Since this feature does not currently exist, we have to manually add our clients to the CRM. It would be more efficient for us if this could be modified by adding an API connection.

Great platform and super convenient

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The Marketing 360 software is great for many reasons but most of all, you have 24/7 access to very important information about your business and you are never out of the loop with regards to where and what kind of traffic your business is getting.

Cons: The software is great but the breakdown of various features and components can be further simplified as it may be intimidating for first time users.

I have been working with Marketing 360 for close to a year and am thrilled with the results.

Feb 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The analytics are very informative and useful; however the best aspect of working with the team at Marketing 360 is having a representative with whom I set up weekly calls. He cares - and that goes a long way with me.

Cons: The conversion inbox does not always catch all of our new clients in a timely manner; however, this issue has been communicated and has improved over time.

Quality, caring, effective

Feb 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Meticulous monitoring and adjustments from an educated staff that requires a minimal amount of my time.

Terrible run if you have a website in place don't let them touch it. Now I don't have access to it

Feb 10, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing I've been asking for proof of SEO work. Keyword ranking on Google for the past 2 months and nothing. Asked to have them out conversion tracking on my site which they built. And it's still not working. Now they don't answer my phone calls. They worked great for my friend but not for me

Cons: This company is a rip off I've been getting billed for 3 months for a free website that I don't have access to no SEO work done or should I say no proof of SEO work done. Been waiting for 3 months for a simple tri-fold brochure. the brochure was too wordy and they would be revised back in Dec.

Images are not displayed.

marketing 360 is a letdown and my experience was a DISAPPOINTING WASTE OF TIME!!!!!

Feb 06, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: They talk a great talk, but as soon as you sign a contract it all changes!
I was constantly told in meting that we scheduled ahead of time that my to go person had to leave because they had other appointments they had to get to !

Cons: Every time we reconvened for a new meeting they showed up empty handed and a new excuse why the work we had discussed wasn't done i still cant figure out if they are complete con artists and really dont know how to perform the work they promised.

The customer service and accessibility is what made me choose and now stay with Marketing 360!

Jan 31, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I appreciate the user-friendliness of the system, it's something we've been craving for our work flow!

Cons: I've run into a few customizing issues when it comes to email marketing, but thats it! I would like a way to more easily plug and play when it comes to designing the footer of our emails, as well as coding in certain areas would be nice.

Overall: Customer Service is huge to us. We need all the help we can get and that's the reason we have chosen and stayed with Marketing360. We work specifically with our Marketing Exec and it's been so nice to have another extension of our team, someone we know will execute and help us reach our goals!

Vendor Response

by Madwire on February 01, 2018

Hi, Alex. Thank you for your feedback! We've passed your comments about email customization and footers along to our product team. We absolutely loved hearing your comments about customer service. We know that our T & T - talent (team members) and technology are critical in driving results for our clients. It's our mission to provide the best of both! We expect our Marketing Execs to be extensions of your team, so it's great to hear that you feel that way. Thank you for partnering with us!

Since my company work with marketing 360 , we got a lot of customers and sales !

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the SEO Software and web Software , it is really helps our target customers to find our products on our website , and it helps people to visit our website and website ranking . We can see the traffic with the software , it is very cool . And it was really help our website ranking for our products . Everyting is good ! I like it !

Cons: CRM Software , I think we don't need CRM software , different company has different business , in my case I think we don't really need that software .

Overall: Website Software ,SEO Software ,PPC Software ,google adds , key words for my business, and Call Tracking Software is very cool !

Vendor Response

by Madwire on February 01, 2018

Hi, Kai. Thank you for taking the time to review. We're glad to hear you're getting a lot of customers and sales! We look forward to continuing to partner with you. Thanks for your business.

Marketing 360 has been great! Customer rep has been very helpful promoting my website.

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very specific with a lot of information and stats. I use it to see how each advertising channel is doing. Really good software, also the email marketing is very helpful.

Cons: It can be daunting at first but once you use it a few times it's really helpful. Some of the features can be hard to figure out.

Vendor Response

by Madwire on January 31, 2018

Hi, Jason. Thank you for taking the time to provide your feedback. We're happy to hear that you've enjoyed working with our team! If there are specific areas in Marketing 360 that take a little longer to learn, please pass that along to your Marketing Exec. We appreciate that type of feedback from our users whenever we can get it. There's obviously a lot of information to organize and display, but we are always eager for info that we can use to improve our software and client resources. Thanks again!

Capterra-loader

Nothing short of amazing!

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The analytics are thorough and easy to digest. Our marketing consultant Dean Giesel is always thinking of new ways to improve our experience and results.

Cons: There's a bit of a learning curve to understand all facets of the dashboard. And, because there's so much information, it does take time to fully grasp.

Overall: Digital ad and content marketing strategy.

Vendor Response

by Madwire on January 31, 2018

Hi, Wes. Thank you for taking a few moments to share your thoughts. We appreciate the feedback! Dean and the rest of our team truly enjoy working with you. I believe Dean's exact words were "Wes is the man"! We're honored you've chosen Marketing 360 as a partner. Thanks again!

Marketing 360 has been the best marketing solution our business has ever had!

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly and tracking our results and efforts is a very simple process. Our representative is very knowledgeable and attentive. He is available for questions and revisions and the weekly meetings are very informative. He is in contact with us frequently to advise and support our marketing goals.

Overall: Our marketing efforts have led to more people visiting our website and inquiring about our services.

Vendor Response

by Madwire on January 31, 2018

Hi, Jackie. Thank you for taking time to share your thoughts. We love to hear these things! Ryan and his team enjoy working with you and love being a part of your mission. Thank you for your business!

This team led by Chris Wolfelt is awesome! The communication and accountability is great!

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Flexible, Dependable and Ease Of Use. It allows my company to feel confident of future growth and and the purchase of great cookies and pies.

Capterra-loader

professional, helpful, genuinely concerned unbelievable customer service.

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: clarity, easy to use. All of the relevant information is displayed in an orderly fashion making it extremely easy to follow progress and potential shortcomings.

Cons: none yet. I have yet to see any inconsistencies and am really enjoying it greatly. The only semi-negative would be a bit of an overload of information in the beginning.

knowledgeable team that really works with the client to get the best result.

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: provides multiple business solutions and real data to verify results and make changes in real time.

Overall: increased revenue and maximized ROI

Marketing 360 has helped us to tremendously improve our online presence and advertising.

Jan 01, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We have really appreciated that this software is an all-in-one solution. We are able to manage most aspects of our online presence, advertising, and CRM in one place.

Cons: The software could be a bit more user friendly and intuitive, but our account manager has worked with us to make sure we understand the tools available.

Marketing 360 review

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great and very easy to use, would highly recommend to others. Awesome customer service and always get quick responses..

Good option, but requires direction from business

Dec 22, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Backend is fairly easy to use, responsive staff, customer service is great, some great themes to use for websites

Cons: There are separate people for everything which can sometimes be frustrating, Some managing of the ideas are important, leads we've found are of average quality

Capterra-loader

The service is great!!

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The people that help make my vision a reality. I'm not a technical guy. My Marketing Executive walks me through everything and explains how the software works in a way that I understand it.

Look not further, this is the complete package for small business digital marketing!

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Transparency and customization with dash-boarding and customer support that is a tremendous asset to understanding and implementing marketing strategies. Marketing360 and the Madwire team have helped us materialize thoughts and actions within their software that were fragmented and scattered amoung multiple systems before.

Working with my marketing executive to make changes to my website and marketing has been a easy!

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Having a say in the direction of the marketing efforts. We work as a team to set goals and achieve them. It's reassuring that I can provide my marketing goals to my marketing executive and he will align these goals with his strategy.

Cons: It's a little bit different than anything else so there is a slight learning curve, but it provides everything that I'd like to see once you know where to access it.

Since we started with them, they have been responsive to every request we had. They also have done a great job of taking the lead on projects and showing me what and why they were executing plans...and that is what I asked for. They have left me the feeli

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease and intuitive software to learn and use. Able to log in, get right to work. I am not a software aficionado so I like the ease the program functions

Nicole is worth every penny.

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I don't pay much attention to the software because I trust Nicole to make it happen. I need more characters so lets discuss Nicole because I dont care much about the software. Nicole is prompt, realistic and truthful, professional, and easy to contact. When I make a specific request she implements it immediately, minimizing any delay. This is critical when running a fast paced business.

Cons: The few times I tried to use it I could pull up ad groups and some of the stuff seems to work when it wants to. I dont really care though. I pay Nicole to do the marketing and I keep my hands out of it most of the time.

I am a new buyer with little SEO experience so the process seems labored and time consuming

Dec 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: My first experience, so I don't know what it should feel like, but it seems professionally created and the staff are well versed in their skills.

Cons: It seems like I am doing the creating and design work while paying a lot of money to them to paste it into the template. But maybe that is how it works?

Terrible experience, waste of time

Dec 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The sales guy was quite responsive though a few of the things he mentioned as part of the service were really add-ons.

Cons: It has been over three weeks and I still haven't been given access to to the software and no plan has been developed for me. I had my initial phone appointment and very few questions were asked that were meaningful. I have a fair amount of experience marketing and wanted to hand the marketing off to another company. I read mostly good reviews on Marketing360 so decided to sign up after talking with the sales guy. The first person who was charged with overseeing the account would take at least one day to answer a basic question. That would have been fine if the account had already been set up. The sales guy said the account could most likely be set up and running within 3-4 days. The problem is there was no plan offered and no real engagement on what I was trying to accomplish. I asked for a refund about 2 weeks in as nothing was happening and the lady in charge of the account didn't appear to know much about marketing. The sales guy said I should try someone else. I decided to give it a try, but it hasn't been any better. I still don't know exactly what this company does. Before signing up the sales guy said they could help build pages on the website and even use there web system if needed. After signing up the sales guys says their websites are not for ecommerce which would have been nice to know when signing up. I think they do facebook advertising and retargeting. The rest of the things I was sold on I really wish were true.

Overall: As my review says I still haven't seen the software after signing up more than 3 weeks ago and putting $2800 down. Apparently thats not too much money for them and not enough to get a competent marketing person to help me out.

Capterra-loader

Overall it's a good platform.

Dec 14, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Everything is all in one place and fairly easy to find what I'm looking for. It's overall design is good . Having the email marketing arm included is very nice.

Cons: The performance of the program is lacking at times which scares me at times if the numbers I'm looking at are true,

Overall: Being able to analyze the conversion rate and working with Madwire to improve that rate.

Online marketing made simple.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Having a dedicated executive to help me understand the online landscape, and help me make the best decisions for my business.

Cons: I enjoy using the software although I would like to see inside the actually google adwords account and I cannot view that anywhere on mymarketing360.

Happy with the service!

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I'm happy to be working with Dean at Marketing 360!

Pros: The team at Marketing 360 are all very responsive and friendly. I can tell they care about our business and work hard to get the job done. I've had a good experience with everyone I have worked with here.

Capterra-loader

Great team that gets the job done on time and on budget!

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Simplicity of use and clean design. We have a pet supply website and have to learn enough software. This platform is intuitive and easy to use immediately.

Overall: I like the software for the review process but it didn't work the first couple of times and then you have to put a certain number of words in such as if you don't have anything negative to say you still have to type 100 words for that question to move to next field. Even now I cannot get the pull downs to work for Industry or Company Size.

Vendor Response

by Madwire on December 19, 2017

Hi, Tim. We appreciate that! Thank you for taking the time to provide some input. We are thankful for your business!

so far it's been great! I'm able to understand the marketing side of my business much better!

Dec 06, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The platform is really simple to use and i'm able to get real time # and see how my campaigns are performing!

Overall: The new update that was done a few months ago really improved the look and navigation processes!

Great experience with our Madwire rep! The software portal could be improved.

Dec 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the ability to view campaign results in one place. However, the information is not always reliable or accurate, which can be frustrating. It would also be helpful to be able to see in real time the total ad credits we have used in a given time period.

Cons: I like the ability to view campaign results in one place. However, the information is not always reliable or accurate, which can be frustrating. It would also be helpful to be able to see in real time the total ad credits we have used in a given time period.

Vendor Response

by Madwire on December 19, 2017

Emily, thank you for the insights! We appreciate you giving us the opportunity to work with you.

Up, Up and Away!

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A well led team of professionals that deliver. Account exec is great. I had a new website made from ground up including hundreds of landing pages and they did a great job. This is by far the most important and critical marketing tool for my business. I have been impressed by account exec and the team with their dedication and ability to get my new website cranking out calls. SEO rankings are fantastic and getting better every day. I continue to recommend Marketing 360 to my business friends. Keep up the good work!

Cons: I' d like to see a statements of what actions were taken by the team each month. I only have good things to say about the team at Marketing 360.

Useful product for our online presence.

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the support. So very helpful and respond to emails timely. I didn't know the lingo or much about marketing but they were so patient with me. Business has progressed since our company has been with 360 and continuing to improve.

Cons: The descriptions of marketing services were a bit vague, I didn't really understand what each did or how it benefited me.

Overall: the support staff has been Amazing! At this moment we are very excited to see how we can grow our business with 360 and their support in our corner!

Vendor Response

by Madwire on December 19, 2017

Hi, Randy. We appreciate that! Thank you for taking the time to provide some input. We are thankful for your business!

This is a great company to work with. Very well worth the investment.

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Our account manager and his staff provide constant, diligent account monitoring. I have a biweekly phone meeting, updating me on all the stats. They have definitely helped our company's digital presence.

Cons: It took me a while to understand all the terms used. During the summer we invested some extra cash, which did not really help. Afterward our spend levels were not readjusted and we lost a couple of weeks.

Vendor Response

by Madwire on December 19, 2017

Hi, Cindy. Thank you for the insights! We appreciate you giving us the opportunity to work with you.

Highly Recommend

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Courtney was my rep. She was always responsive to my needs and genuinely showed care and concern for my business.

Pros: Sales more than tripled within the first months. It is indispensible for the growth of the business.

Cons: I don¿t really like the new web-site design that much. It is very static without sliding images or modern (clean) design.

Building our website was an easy process.

Nov 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Great support, knowledgeable team, fantastic product and very user-friendly. Everything we needed has been completed well and in the time they said it would be.

Cons: The images we had to select from when creating our website were not as diverse as we needed. It would be great if there was a better selection of stock images to choose from

Vendor Response

by Madwire on December 19, 2017

Hi, Katie. We appreciate that! Thank you for taking the time to provide some input. We are thankful for your business. It's wonderful to be a part of your success.

the team go above and beyond!

Nov 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: (our Marketing Executive) and the team at Marketing 360 are awesome! Excellent customer service and I love the dashboard for tracking the progress of the marketing campaign.

Pros: He is always available to answer any questions that I may have and I like that I can go to the dashboard at any time and view progress and status of the marketing campaign.

Excellence

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the support. So very helpful and respond to emails timely. I didn¿t know the lingo or much about marketing but they were so patient!!! Love the company!! Business has progressed since our company has been with 360!!!

Cons: I only wish that the company was in Texas so that I¿ could meet the great ppl that I talk to via email!

Super

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the support. So very helpful and respond to emails timely. I didn¿t know the lingo or much about marketing but Natalie and Anthony were so patient!!! Love the company!! Business has progressed sense our company has been with 360!!!

Excellent. Extremely easy

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, with an amazing support team behind it! For me, Charles, Ashley and Carlee were amazing! Answered all my questions and were so helpful when I got stuck. Definitely the support staff makes it!

Cons: Nothing at this time. I have not run into anything their support staff hasn't quickly fixed or walked me through.

Vendor Response

by Madwire on December 19, 2017

Megan, thank you for your review! We are glad to hear that you've enjoyed working with our team. The feeling is mutual! We are grateful for the opportunity to partner with you.

I liked the website but had a hard time understanding exactly how all of the marketing pieces helped me. Most of my practice is referral based.

Nov 27, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The price for the inclusion of website design and the customer service were excellent. Web design was a very clear process with a clear start and finish.

Cons: The descriptions of marketing services were a bit vague, I didn't really understand what each did or how it benefited me.

The madwire team is fantastic!

Nov 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is organized and easy to understand. It will be an amazing tool for capturing new patients for my practice. The members of the team were very helpful and spent the time necessary to educate me on the software and marketing in general.

Cons: I do not have any complaints. The team was great! I would highly recommend using them. Lauren and Stacia were awesome!

Vendor Response

by Madwire on November 28, 2017

Derren, thanks so much! We are glad to hear that you've enjoyed working with our team. The feeling is mutual! We are honored to be a part of your team.

GREAT COMPANY!

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: great company. you will not be displeased! hard working, very intellengent huge team of dedicated team members!

Vendor Response

by Madwire on November 28, 2017

What great feedback! Thank you for sharing!

Awesome so far

Nov 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: Hands off, the 360 team seems to take care of everything. I'm actually a bit clueless about the software but the people at Madwire are stellar. They take the time to listen, they respond, and they just get it done!

Vendor Response

by Madwire on November 28, 2017

Russ, thank you for your review! We are glad to hear that you've enjoyed working with our team. The feeling is mutual! We are grateful for the opportunity to partner with you.

Best Marketing!!

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Provide great customer service. Value is unbeatable! So glad we called them to work with us! They have helped us so much! We love working with them.

My experience with Marketing 360 has been 100% positive.

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The online platform is so easy to use and track your monthly marketing data, and the customer service is excellent.

Vendor Response

by Madwire on November 28, 2017

Hi, Heather. Thanks so much! We are honored to be a part of your team and help in any way we can.

Helpful and concise

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Our marketing executive has been great to work with.

Pros: I like that everything is in one place. You can navigate the platform without having to go to different sites to collect the same data.

Cons: Because we joined less than a year ago, we don't have past years data on the site. I wish there was a way to import google analytics from past years on the site.

Regina has been wonderful to work with. It's too early to tell, but it think this will help our biz.

Nov 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it integrates CRM with Ads and the Website and we can track analytics but I first need to laern more about how all these work as it's a bit overwhelming at first.

Cons: The CRM is very limited and should ideally integrate with google suite / calendar and be the central hub for all my business activities. I would deeply appreciate if it linked with my Quickbooks or other accounting software as well as a check-out, shipping tracker. It would be great if like Salesforce it would allow my entire team (growing) to work from the CRM with time management, bookings, production, customer engagement, etc. I think the website building process needs work. But Regina has been so accomodating, professional and friendly.

Overall: New leads! Thank you

Vendor Response

by Madwire on November 28, 2017

Hi, Chalo. We appreciate that! Thank you for taking the time to provide some input. We are thankful for your business. It's wonderful to be a part of your success.

My experience with the team has been perfect so far

Nov 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: That I can physically see where all the money spent is going to because I come across the ads all the time on my personal accounts

Vendor Response

by Madwire on November 28, 2017

Stephanie, what great feedback! Thank you for sharing. Our team enjoys working with your company and looks forward to working together for years to come.

M360

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This platform lets any motivated Owner/Sales Mgr easily control their sales and marketing business-from a daily spend perspective--down to a robust CRM and everything else in between.

Our experience was good based upon the setting of expectations , good communication and delivery

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What we like most about the software was its intuitive design , ease of operation and reporting display

Cons: What we least liked about the software was the lack of ability to track the conversions from website to reservations - Our Key ROI

Vendor Response

by Madwire on November 28, 2017

Hi, Jonathan. We appreciate that! Thank you for taking the time to provide some input. We are thankful for your business.

My company has been working with Julian Janik and our expectations have been succeeded.

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Plenty of useful metrics to evaluate our progress is available at our finger tips. Easy to understand once learned.

Cons: Can be a bit overwhelming without the proper guidance. Almost is like a 2nd job shuffling through the amount of data to find the data that is most important.

Overall: Improved local web presence, and showroom traffic.

Vendor Response

by Madwire on November 28, 2017

Nicholas, thank you for the insights! Our team is always looking for ways to make the dashboard easier to learn and navigate. If you have specific suggestions, please let your Marketing Executive know. We are grateful for the opportunity to partner with you.

Anything to get the sale

Nov 14, 2017
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money

Pros: There isn't much positive to say: they sell you a "service" where "their team has a plan in place that will be able to at least meet your goals." (Collin's actual words). Once a contract is signed to autodraft money from your account, they turn you over to your "specialist" who reveals that there is no plan, that they need to use your hours to redo your website, that coming up and managing one is on you (the client). What am I paying for exactly?

Cons: Once you realize they are not a marketing department at all (that is - all the key words, target clients, etc come from YOU), you're stuck with them. I have paid an amount for exactly ZERO qualified leads. What happened to this "plan me and my team have come up with..." Beware, the sales people behind this do no research, say anything to lock you into a sale, and the results are useless.

Overall: Nothing at all.

Cassidy with Madwire has really helped my business grow!

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: They have helped my business grow! They are always there for me when I need help. I can sincerely tell that they care!

Overall: They help my business make money, They are always there when I need help, and they are good at what they do!

Vendor Response

by Madwire on November 28, 2017

Danielle, thank you for your review! We are glad to hear that you've enjoyed working with our team. The feeling is mutual! We look forward to working together for years to come.

Capterra-loader

Excellent experience with Marketing 360 and Julian J.

Nov 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We have been a customer of Marketing 360 for close to 2 years now and have nothing but good things to say about them. Our rep, is absolutely fantastic and we are lucky to have him supporting our account. It would cost us exponentially more to hire someone as talented to run our SEO/PPC campaigns on our own. The constant attention and communication we receive from rep and his team on an almost daily basis is unheard of in the SEO/PPC world where most companies are just out to scam businesses like ours (which we experienced first-hand with our previous provider). We have seen our business grow over 40% year-over-year since working with the folks at Marketing 360. If you are looking for the best, these guys are IT!

Vendor Response

by Madwire on November 28, 2017

Brian, what great feedback! Thank you for sharing. Our team enjoys working with your company and looks forward to working together for years to come.

Great product with quality service

Nov 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: An entire team of specialists, each of them with a different area of expertise, handle a variety of needs. From logo and web design to CRM, full-blown campaigns, etc.

Pros: Complete marketing system with quality service. Comprehensive marketing tools for businesses of all industries and sizes.

Cons: The business is based out of Colorado, so not ideal for local marketing needs (audio, video, photo, etc.).

Capterra-loader

Worst experience I have ever had with a marketing Company

Nov 10, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: They created a site that didn't work properly and new it and still wasted advertising it. Customers couldn't register or place orders. They even fired the first person that was in charge of my account and even apologize about it but did nothing. This was a big waste of money.

Overall: This company is out to take your money and that's it.

Our Marketing 360 Team is Great!

Nov 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The customer representatives are great and have been very helpful in this very intense transition We understand this is a tough job and we appreciate their hard work, especially under tight and ever-changing deadlines.

Pros: Our team is very responsive and works hard and fast to help us deliver what we are looking for!!!!!!

Good service

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've been guided through this by the rep at M360, and have been super impressed. The guy really set me up to succeed and didn't make me feel like an idiot when I ask idiotic questions. He's really hooked me up and helped my business. Would recommend.

Cons: I honestly don't really understand how the google machine elects who gets clicks and who doesn't, but it seems to be working.

Overall: Lots of new and specific business, and great customer service. (Hat tip to rep, out there--hope you read this at some point, thanks man!)

Madwire/ Julian Janik are absolutely necessary to succeed in this digital era!

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly! Many uses! Has brought us 2 times the business we had in less than a year! Julian/ Madwire has brought our business to new heights. I love that I can use the CRM to manage contacts, send blogs/ email blasts. Our website is gorgeous! We are more and more visible with the hard work us & Julian/ Madwire.

Cons: Not a whole lot comes to mind. It is easy to use. The email Automation is somewhat complicated but with time I be more efficient.

overall a great company and services

Nov 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: They offer a wide range of services from one source. It makes it easy to communicate our needs and objectives this way.Customer rep has been easy to talk to, professional in communications and ready to find the best methods and approaches for our marketing needs. Matboard Plus has grown continually while using their services.

Worked with one of the customer rep related to Internet advertising along w/ putting up a new version of our website.

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Th customer support team were very knowledgeable and friendly to work with. They know their stuff and are able to deliver a very good product w/in the time estimates given.

Pros: Excellent project manager! Very effective communicator. Makes things happen according to plan and budget.

Great company and people to work with!

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, customer support, people, features, pricing, it is customizable, can be easily automated,

Cons: It takes some time to get an understanding of the automation part. But once done it is is quick to setup.

Awesome Company

Oct 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It really works, customer service is Outstanding I am very happy with the results!!!!! Alex Wells is great to work with He responds to me very quickly.

Very Cool!

Oct 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use and isnt hard to contact with issues if there is any... super cool to see the different options

Complete Marketing Solution

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This service is easy to use and it offers any company a complete business marketing solution. Anything you're looking for is included.

Cons: Just like any software there's a learning curve.

Overall: Great marketing solution.

Easy to use and the training made it smooth sailing to get up and running.

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Not really a con because my company is rebranding so its not really fair to say that our business didn't really pick up as much as we expected. We are looking forward to our Oct. 1 launch and the results we were looking for initially with our new website and added social media.

Pros: The customer service representative was wonderful. Always gets back to me with answers and training when I need it, even when I have messed up. She always makes me feel at ease. I would recommend this company.

I love watching this work!

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My experience with this company has been flawless. They truly care about my company.

Cons: The amount of work that they are drumming up for me has literally doubled. Be prepared for craziness.

This is an amazing product with awesome support. I highly recommend it.

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: He has been very helpful to my business. I appreciate his work very much. This software is very easy to use. At a glance is it simple straightforward and fast. Great results. Thank you.

Cons: Just like any software or system, there is a learning curve that goes along with that.

Overall: It helped me to visualize at a glance where all of my traffic and leads are coming from.

Great Product Overall! Team Player!

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It helps me to efficiently do my job, as it basically is my teammate in the online marketing game. I couldn't ask for a better product! The entire interface is so effective in helping me with my marketing efforts.

Extremely User Friendly!

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple to use, manage, update and I really enjoy the layout and style! As I am not very tech savoy, this is an ideal tool!

Cons: I haven't spent enough time on the platform to find many problems. I wish I was able to do more of the design work, but that is lack of knowledge on my part

Megan Was Great

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoyed the ease of use of the system. But, honestly Megan's support, knowledge, and immediate availability at moments notice was the most valuable part of working with M360/Madwire. Thank you Megan!

Cons: The only issue I could mention would be working with the front end editor. It would be nice if the widgets worked better to increase SEO. It is a great way to build pages, but again, was a bit clunky for SEO.

Overall: It's helpful for small companies as support to a small marketing team.

they are seo optimization company that has a very good marketing campaign

Sep 18, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: They went they the site to optimize it and change your phone number to track the amount of calls the come in via each funnel you have (Facebook, instagram, website , etc....)

Cons: They are a SEO company and are not really a company helps you with marketing via different platforms to help you get the most out of your ROI. After I was on boad for 4 months and over $5,000 into it they suggested I keep on doing what they are doing becuase they are starting to see how to help me. Not sure about you, but Im a small business owner (21 years and no debt and growth double digits in the past 5 years) and Im about ROI and dont have the time and money for a company to tell me who my customers are and then try to target them via discounts to get them into the funnel. The discount games is a losing game and if you play that your not going to get yourself out of the hole you are in if you are in one. Do not waste your money on SEO, do the basics, and learn to capture your existing customers info and you have better ROI then working with marketing 360. Do not get caught up into their excellent marketing tactics. If they handle mine or others marketing like they did their own it would be awesome.

Overall: None

Success With Using Marketing 360

Sep 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer support. There is not comparison between speaking with a person or sending emails and waiting for a response. Brian is the representative assigned to our business and he has been fantastic to respond to questions and keep us informed of progress as well as next steps

Cons: There is a great deal of information and while we are in the learning curve of reading and understanding all of the information, this can sometimes be daunting

Excellent service!

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I truly enjoy working with the customer rep. She has answered all of my questions and provides the "why" behind each dollar we spend. I look forward to continuing to work together and grow my online business.

Great tool and tracking your comp set

Sep 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The reports that it generates are outstanding. The reports allow you to track your competitors and price your sell according to the market

Cons: I believe that the report only allows to shop some many of your competitors. It would be great to be able to shop more of them.

The company has been great to work with. Every month keeps getting better and better.

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My account rep is awesome to work with. He's always very responsive and we schedule regular calls and make regular process each week.

Full of bull

Sep 01, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: None - I just got delivered empty promises and data that doesn't make sense for my business model. They make assumptions

Cons: They don't really listen and promise delivery but never follow through. They give you cookie cutter data that pertains to things that are not relevant to your business

Useful product for our online presence.

Aug 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Useful product with constant improvements being made. Good support.

Pros: This product is very useful for tracking online traffic and performs well in accurately collecting data that our prospects provide. We can easily review and compare our marketing and online traffic results to see which periods outperform other periods (i.e. by week, month or year).

Cons: Having to remember which categories contain the specific information that I am seeking that is not clearly marked on the dashboard.

Was a bit of a rough start, but most of the kinks seem to be worked out.

Aug 30, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: We are getting more leads than previously, so that is great. Pretty good response time from our guy.

Cons: A bit of disconnect between some of the departments in the beginning. The personal is young, with is good and bad. Lol! Tech savvy, good. Some assumptions of "millennials" not always......

I'm glad I switched.

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Because of my lack of technical knowledge and experience in internet marketing (one prior marketer), it has been a difficult learning curve to see what was done and why but because your company and most particularly, the support staff has/have been able to take the time to explain what has been done and why, I am most encourage that my ROI will eventually be realized.

Pros: The ability to reach more of my targets more effectively. By successively 'honing' the messages I've wanted to send and the targets I have wanted to reach, I have seen less of a response from those I used to hear from and who were not my targets and more from those I want to reach; albeit, the latter are fewer in number.

Cons: Because of my lack of technical knowledge and experience in internet marketing (one prior marketer), it has been a difficult learning curve to see what was done and why.

Marketing 360 Rocks!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a small budding business, I love the marketing and design expertise that Madwire offers. Even though we're only two months into our working relationship, I've enjoyed a wonderful experience!

New, but happy customer

Aug 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All-In one features. Good analytics. Good over the phone service. Pleasant appearance (e.g. use of color).

Cons:
Some things aren't easy to change on your own (e.g. billing info.). A bit overwhelming at first. Could benefit from some pop up term definition reminders.

Overall: I'm a new customer. So far I have received good over the phone customer service. I'm still learning the site functionality. I'm looking forward to my business growing and improving as marketing360's does as well.

New, but happy customer

Aug 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: All-In one features. Good analytics. Good over the phone service. Pleasant appearance (e.g. use of color).

Cons: Some things aren't easy to change on your own (e.g. billing info.). A bit overwhelming at first. Could benefit from some pop up term definition reminders.

WOW..., Super Cool Team!!!

Aug 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: the support staff has been Amazing! At this moment we are very excited to see how we can grow our business with 360 and their support in our corner!

Pros: The product is really cool. We are able to capture good leads and a way log, store and to communicate with them efficiently.

We have had a great experience so far with Marketing 360

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great communication, invaluable advice and guidance, whole team to help, friendliness, professionalism while still being laid back enough to joke around and make us feel comfortable with the process. One of the customer reps. went through the software with us so that we had the ability to see not only what money was being spent, but exactly where it was allocated

Overall: Without customer support team, we would still be sitting around wondering what we were doing wrong. We are a brand new start up and wanted to come out of the gate running. In less than one month's time, we have already begun to see increases in customers visiting our website and social media. We are super grateful that they have taken our little "baby" and are well on the way to making it a beast :)

Love all the expert knowledge that gets put to work

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Online marketing is so complex and with 360 it's all in one place. They worked on a strategy really fast and got it up and running very fast too.

Cons: They don't provide real client examples for their websites templates and that would be very helpful to see how other clients are applying the websites. Other companies are showcasing real case studies or "our work " and it makes it much more believable.

Smooth Sailing So Far!

Aug 22, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Comments: Customer rep has been 100% there for us-very enthusiastic and helpful!

Pros: It is very comprehensive and you can really geek out on the data if you choose to. You can also get quick overviews if that is more your style.

Cons: It can take a bit navigate your way through to certain data, especially if like me you keep forgetting what data falls under which tab.

Easy to use

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's intuitive, user-friendly, it helps streamline things so we can get more done with less effort..

Easy to use

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Intuitive, easy to use, actually helps make life easier. It has helped us streamline our business processes.

Best Marketing Company

Aug 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Over the past several years, we have grown our business through partnerships with multiple marketing companies. It has been a challenge to find a company with the knowledge and experience to meet the unique needs of our business. Until now! The Alpha Team at Madwire/Marketing 360 have proven to be the perfect fit. They immediately engaged in learning all aspects of our business and have developed strategies that have proven to be effective in increasing traffic to our site and engaging our customers. In addition, their team approach includes us as owners/managers in the discussion process, resulting in making informed decisions to further our business. The team makes themselves easily accessible, and we have found their responsiveness to be top notch. Most impressive is the significant growth in visitors to our site and immediate revenue increase. No need to look any further for a marketing company to handle your business needs. We can't imagine a better choice than Madwire/Marketing 360!

Overall: We are seeing a significant increase in traffic to our website and our revenues are increasing.

clear view of what is going on daily

Aug 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: the breakdown of markets being reviewed is helpful to see what is working

Pros: clear markers of status of any campaign. Easy to measure against previous market efforts and campaigns conducted.

Cons: there is an enormous amount of information. Drilling down to review a particular ad or banner can become difficult sometimes, but I cannot see how else to show the information

The Best Above The Rest

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have enjoyed working with support staff He makes it easy and has great ideas.

Pros: It feels like we are our your only clients in the effect that we always get a call back right away.Our web sight has never looked better.we are very happy with the product. The service, cost and experience has been the best we have ever had.

Service is King at Marketing360

Aug 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I cannot speak highly enough of the customer service aspect of the company. They category experts and technical team are wonderful. You are NEVER "on your own".

Pros: The team is totally engaged, and 110% accessible. There has never been an occasion wherein I was unable to get direct access to assistance needed.

Cons: Although the software is outstanding and the customer service experience is outstanding, the cost of ownership is a pretty large hit to the operating budget of a small business.

Fantasy service and a huge boost in business!

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Working with their team has been fantastic. Any question or concern I have is answered or rectified immediately. They always have a creative solution and I absolutely love our new website.

Not 100% user friendly but in fairness I haven't watched all the videos

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I think once I understand it more it will help me evaluate my roi. I definitely like the concept for sure.

Cons: Not 100% easy to navigate through.

Marketing 360 consistently meets and exceeds our expectations

Jun 16, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After much research and reading reviews, we chose Marketing 360 to be our law firm's official marketing company. They created a beautiful website for our firm. We get a lot of compliments (today as a matter of fact) on our site. Marketing 360 established our SEO and PPC campaigns, and it is already bringing in quality leads and business. We are quite happy with Marketing 360 and they always go the extra mile to earn our business.

Cons: I don't have many complaints. I wish the CRM software was able to export to our law practice management software. We also requested a press release be drafted, but we were't happy with the final result. Marketing 360, however, fully refunded the cost of the press release.

Overall: More clients

This company greatly improved my enrollment for my school

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I would recommend this company to anyone out there that is looking to work with a great marketing company. Their software is easy to use, and I have a hand on marketing director, hannah, that is really great to work with.

Overall: Can see a real time picture of your marketing efforts and formulate a plan from there.
in 3 years with this company I have had all great experiences. Their is not one con, that I can think of at this time.

They helped me make sense of buying advertising online

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love being able to see clearly what is driving the traffic and how much money I'm spending per conversion. Every month I'm able to see slight improvements because I'm able to see clearly what is working and what is not.

Cons: The thing that I like least is the learning curve of learning how to read it - but thanks to Customer support representative - she breaks it down for me monthly and even sends me a breakdown of the most important parts that I need to see. Honestly, she goes above and beyond.

Great to work with, loads of ideas for my business

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, better layout, I get to see all the info I am looking for on one page, I love the product

Cons: I like the software I love that you can drill down and get the info your a looking for. It's a great product