MessageMedia

4.5 / 5 9 reviews

Who Uses This Software?

We target businesses -- from global brands and to small businesses -- requiring an easy-to-use and highly reliable service for communicating with and engaging stakeholders.


Average Ratings

9 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • MessageMedia
  • www.messagemedia.com/
  • Founded 2000
  • United States

About MessageMedia

MessageMedia is a leading enterprise messaging company with over 20,000 clients across the US, UK, Australia and New Zealand. Through its reliable and innovative IT solutions and award-winning customer service, MessageMedia helps businesses of all sizes deliver operational efficiencies, improve customer engagement and increase revenue via the power of mobile messaging.


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MessageMedia Features

  • Analytics
  • Contact Management
  • Coupons
  • Keywords
  • Mass Texting
  • MMS
  • Polls / Voting
  • Scheduling
  • Shortcodes
  • Subscriber Management
  • Text-to-Win

MessageMedia Reviews Recently Reviewed!

We are thoroughly enjoying using the message media for our community to keep our residents informed.

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation. We used to have to call everyone during the event. We can send rent reminders our, lease renewal reminders. It is a very valuable tool for us! Customer service is very awesome!

Cons: Message Media is so efficient that there is nothing to complain about! If anything maybe there could be a little more added to how many characters you can type in.

My overall experience is good.

May 25, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone.

Cons: When I keep a session open for a while and come back to do something it gives me error. Another issue we're having is messages are being sent from random numbers but ideally it'd be great to send it from the same area code to avoid any confusion on receiver's end. Currently, I'm working with MM Support to apply the solution that has been suggested. It's so confusing to set time zone based on city or state.

Overall: Increased show rates.

Smoothly running and wonderfully helpful!

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: This long awaited software has really changed my life. I am so happy to have found it, as it has boosted my productivity by over 33%.
You got that right! 1/3 of my time I am essentially getting back, and now I can continue with external endeavors that I pushed off doing before getting this game-changing product.
I highly recommend this product for use in any atmosphere.

Simple and sleek

Nov 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Very easy to use. GUI is very basic. Would recommend this for use with anyone. Will continue to test this out longer for sure.

Customer Service Excellence!

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Prompt, Courteous, and Reliable when addressing any concerns. Quick turn-around, follow-through to completion.

Report Options

Oct 26, 2016
4/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: The overall software GUI is lacking in the reports area. Would like to see more options for reporting and even a way to setup email reports so I can get reports emailed weekly.

Happy with Product and Service

May 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: To whom it may concern,

My experience working with MessageMedia has been very positive. Everyone at the company has been responsive and helpful in answering any questions I have, and our customers are happy with their services as well. Overall I would be more than happy to recommend them.

Responsive customer support and stable service

May 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We¿ve been utilizing MessageMedia for years for outreach and communications to prospective students, students and graduates. The service is very stable, and the few times we need customer support it¿s responsive and immediate with solutions.

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money