# Page 2 | Sinch MessageMedia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Sinch MessageMedia the right SMS Marketing solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150203/MessageMedia/reviews --- Sinch MessageMedia 4.5 (53) [View alternatives](https://www.capterra.com/p/150203/MessageMedia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Sinch MessageMedia ## Showing most helpful reviews Showing 26-50 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use WL William L. Business Analyst Automotive Used the software for: Less than 6 months ### "Customer Service" October 7, 2025 5.0 They have been super helpful and super friendly with all of our needs. The quick turn around and getting things resolved has been great. Pros Had an issue with some texts not being received by some of our international users. Put in a help ticket and got the matter resolved within 5 mins. Very fast responses and friendly. Cons There has been nothing negative that I have encountered so far with Sinch MessageMedia. They have been extremely helpful. Review Source Response from Sinch October 28, 2025 Hi William, Thank you so much for your fantastic review! We are so pleased to hear that our support team was able to resolve your issue within minutes. Providing fast, friendly, and effective support is our top priority, and your feedback is a wonderful affirmation of our team's hard work. We're delighted that your experience has been so positive. Thank you for being a valued customer, and please don't hesitate to reach out if you need anything at all in the future. Sinch team JO JULIE O. REGISTERED NURSE Health, Wellness and Fitness Used the software for: 6-12 months ### "GREAT CUSTOMER SERVICE" August 21, 2025 5.0 Pros CUSTOMER SERVICE - I had an issue with access that I was unable to fix through my organisation. Fantastic service with prompt reply. Cons I haven't really ever had an major issues/concerns with this program. And when I have, it was easily fixed Review Source Response from Sinch August 22, 2025 Hi Julie, Thank you for sharing your feedback. We’re so pleased to hear that our Customer Support team was able to quickly resolve your access issue. Knowing that you’ve had a smooth experience overall - and that any minor concerns have been promptly fixed - means a lot to us. We’ll keep working hard to make sure your experience stays just as seamless moving forward. - Sinch Team VR Verified Reviewer VP of Marketing Computer Software Used the software for: 2+ years ### "Solid tool if you're looking for a bulk SMS solution" June 27, 2025 4.0 Pros Super easy to use and fast to setup. Solid bulk SMS tool with a good selection of automation features. Clean UI design. Cons While Message Media is generally reliable, I found the reporting and analytics features to be a bit limited compared to other platforms. Customizing reports or gaining deeper insights into campaign performance required extra effort. Also, the pricing can escalate quickly for higher-volume messaging, and integrations with certain CRMs weren’t as seamless as expected. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) We needed an app with more omnichannel functionality Review Source Response from Sinch August 11, 2025 Thanks so much for sharing your experience and for highlighting what’s working well. We’re glad the platform’s been a solid tool for your messaging needs. We hear you on reporting, pricing for high-volume sends, and CRM integrations. These are areas our teams are actively working to enhance so you can get deeper insights and a smoother experience without extra effort. Your feedback helps us prioritize what matters most to our customers, and we appreciate you taking the time to share it. Sinch Team FH Fiona H. Reception Non-Profit Organization Management Used the software for: 1-2 years ### "“Great Experience from Start to Finish”" September 8, 2025 5.0 “Really quick and prompt service. Friendly, helpful and nothing was too much trouble. Made the whole process easy and stress-free. Highly recommend!” Pros “Very quick service, friendly and helpful staff who made everything simple and stress-free. Nothing was a bother.” Cons “There was nothing I disliked – quick response, professional service and absolutely no hassle at all.” Review Source Response from Sinch September 11, 2025 Hi Fiona, Thank you so much for sharing your experience with us! We’re delighted to hear that our team was able to make things simple, quick, and stress-free for you. Providing friendly, professional service with no hassle is exactly what we aim for, so it’s wonderful to know that came through. Your recommendation means a lot to us, and we’ll be sure to share your feedback with the team who made it happen. - Sinch Team JN Joel N. Telecommunications Technician Computer Networking Used the software for: Less than 6 months ### "Thanks and keep up the good work" August 26, 2025 5.0 Great. Worth the value of money, good service, fast and reliable support system. Will definitely recommend it to my friends Pros Ease of use, fast customer support and friendly response. The platform the our company is currently using is quite helpful for us. Cons Not sure what really. I don’t really know the least thing that i don’t like. As far the as platform that we are using is concerned i think all are good. Review Source Response from Sinch August 28, 2025 Hi Joel, We really appreciate you taking the time to share your experience! We’re so glad to hear that you find the platform easy to use and that our support team has been quick and friendly when you need them. It’s great to know the tools are helping your company and delivering value. Your recommendation means a lot to us, and we’ll keep working to make sure your experience stays just as smooth and reliable. - Sinch Team BC Belinda C. Administration Health, Wellness and Fitness Used the software for: Less than 6 months ### "A very positive experience" August 1, 2025 5.0 A very positive experience. Everyone was pleasant to deal with too, so a pleasant and easy experience. Pros My user access application was actioned so quickly and within an hour I had access to Message Media. I had to submit user access requests for the rest of the team and those requests were also actioned very quickly. Cons There is nothing I could fault at this stage. Everything was up and running within no time. I had put in my request around lunchtime and by the end of the day, all of my team also had access, so not complaints at all from me. Review Source Response from Sinch August 11, 2025 Hi Belinda, Thanks for sharing your experience - we’re delighted to hear your access issues were addressed so quickly and that your whole team was up and running the same day. It’s great to know the process felt smooth and pleasant from start to finish. We appreciate your kind words and look forward to keeping things just as easy for you in the future. Sinch Team MV Marinda V. Executive Support and Communications Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Support Service" September 10, 2025 5.0 Great communication and speedy feedback from \[sensitive content hidden\] (customer contact) and \[sensitive content hidden\] (support). The issue was explained clearly and resolution options given. Pros Excellent response time for support and quick resolution. \[sensitive content hidden\] was great in his communication to me. \[sensitive content hidden\] gave some options for our choice to resolve future issues. Cons Nothing to mention. The service was very good and I can't fault \[sensitive content hidden\] on anything at this time. The only issue is the spam messages coming through but that's out of SMMs control. Review Source Response from Sinch September 11, 2025 Hi Marinda, Thank you for your feedback! We’re glad you had a quick resolution and clear communication from our team. It’s important to us that issues are solved fast and explained simply, with options for the future. We appreciate your note on spam messages too. While outside our control, we understand and share the frustration and will always support you where we can. Thanks again for your kind words; we’ll share them with the team! - Sinch Team ES Eva S. Application Manager Hospital & Health Care Used the software for: 1-2 years ### "Great Message Media Support" August 6, 2025 5.0 Very prompt and helpful customer service. Always willing to help troubleshoot when needed. Special shout out to \[sensitive content hidden\] :) Pros Customisable text messages to suit department requirements and great customer service provided quickly. Cons We are not set up to send multiple text messages for the one appointment eg 7 days, 5 days and 1 day in advance. Review Source Response from Sinch August 11, 2025 Hi Eva, Thanks a lot for your great feedback - we’re glad to hear you’re finding the messaging customisation useful and that our customer service team has been prompt and helpful. We’ll be sure to pass on your shout-out to the team member you mentioned. We appreciate you noting the limitation around sending multiple reminders for a single appointment. We’ll share this with our product team so they can explore options to make this process easier in the future. Sinch Team AC Alvaro C. President Insurance Used the software for: 1-2 years ### "Bad then, bad now" April 3, 2025 1.0 I tried them 2 years ago and they were very bad. I waited two years to see if they learn how to do their business, and tried again. They are still a very bad company Pros I did not like anything about MessageMedia. I was forced to use them because they are integrated with my CRM Cons The concept of customer service is inexistant. They will not answer any messages. Review Source Response from Sinch August 11, 2025 Hi Alvaro, We’re sorry it’s taken us this long to respond to your review - and even more sorry that your earlier experiences with us left you feeling this way. We understand how frustrating it must have been to feel your messages weren’t being answered. That’s not the experience we aim to deliver. We can see that you’ve had a recent positive interaction with our customer success team, and we truly hope it’s a sign we’re heading in the right direction. Your feedback is a valuable reminder of why we need to keep improving how we connect with and support our customers. Thank you for giving us another chance after your initial experience. We’ll continue working hard to ensure every interaction meets the level of service you should expect from us. Sinch Team VR Verified Reviewer Digital marketing specialist Market Research Used the software for: I used a free trial ### "Good messaging service, but with some drawbacks." February 25, 2025 4.0 Decent platform, but not the most cost-effective option Pros Reliable messaging with good automation features. Cons it's Pricing and support could be improved. Review Source Response from Sinch August 11, 2025 Thanks for sharing your feedback and for highlighting the reliability and automation features you’ve experienced with our platform. We’re glad to hear it’s helping you deliver consistent, effective messaging. We hear you on pricing and support - both are areas we’re always working to improve. Your input helps us focus on what matters most to our customers, and we’ll be sharing this with our teams so we can keep making things better. - Sinch Team DW Deb W. CEO Veterinary Used the software for: Less than 6 months ### "6 weeks and still unable to have a screen share with Support" July 25, 2024 1.0 Frustration. Anger. Loss of Revenue. Pros Usability of screens. Integration with Zoho CRM. Cons Lack of responsive Customer Support for our large business. We send thousands of sms per day. Alternatives considered [SMS-Magic](https://www.capterra.com/p/210549/SMS-Magic-Interact/) Reason for choosing Sinch MessageMedia Usability Review Source TQ Tyler Q. Director of Business Development Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Awesome Solution" October 2, 2023 5.0 I just wanted to thank Grant, Justin, Francisco and Jeremy for all of their help. They all had a solution to everyone of my questions I was throwing at them. The end result has made a huge impact on our company on how we interact with our current clients and new potential customers. Overall experience was and continues to be Awesome!!! Pros The bulk texting solved a big need we had to notify our customers when things were due. The Sinch hub made it so simple to just copy and paste the number type your msg and send. The results were immediate! We also love the Zoho integration! Cons How long it took to text enable our existing 800 number the carrier took forever! Sometimes the dashboard will not load the recent inbound msg and you always have to click the try again button to get them to load. Review Source DH Dalton H. VP of Marketing Computer Software Used the software for: Less than 6 months ### "Great with Hubspot" December 19, 2022 5.0 Pros We primarily use MessageMedia for automated texts in response to inquiries across our funnel. The integration with Hubspot was easy to establish and we don't have to worry about any issues on that front. Additionally, the options when sending, as well as the reporting functionality is significantly more robust than other platforms we've used. Cons We had a scare early on as our deliverability was quite low. That wasn't an issue with the platform however, it just takes a long time to verify toll-free numbers. The team was very quick to help us troubleshoot and utilize a different approach that instantly increased our rates dramatically. Review Source BH Bryan H. Email Marketing Director Marketing and Advertising Used the software for: 1-2 years ### "MessageMedia gets the job done but not much else" August 25, 2020 3.0 MessageMedia was fine before we knew what else existed. Now I would never recommend someone use them over any of the other enterprise texting platforms out there. Pros The eaze of setup was a breeze. I was able to signup and get a message out within a couple of hours. Cons The pricing is expensive, The Customer Service is horrendous. You'l get an email from someone from Australia so the timezone issue is already a problem. Seems like a small 5 person company. The features are 5 years behind everyone else in this space. Review Source JS John S. Internet Manager Accounting Used the software for: 2+ years ### "Great Easy Product" February 21, 2019 5.0 Great product that allows us to keep in contact with our customers in the easiest and most convenient way possible. I would definitely recommend this product. Pros The ability that you do not have to have a double opt in to contact a customer is great. Also the ability to opt customers out in the backend as an administrator is great as well. This way none of your employees can text customers that have asked not to be texted. Cons It would be nice to be able to send pictures through the text messages. Also the reporting could be a little better. I would like to be able to build reports within the system and base it off of user first and last name not their user ID Review Source VR Verified Reviewer sole operator Business Supplies and Equipment Used the software for: 1-2 years ### "Failed delivery, unresponsive supprt." March 19, 2021 3.0 I have had bundles of messages I tried to send fail on two separate occasions. On both it seemed as if the system failed to recognise the credit I had paid into the service. The first was eventually remedied. On the second occasion I weas told my support query would be forwarded to an account manager, but there was no response or action within the following two weeks. Pros It provided multi-recipient messaging and progress logs Cons Recurrent issues blocked delivery of messages Reason for choosing Sinch MessageMedia First I found that supported my region. Review Source GG Gary G. President Utilities Used the software for: Less than 6 months ### "Delivers what was promised" January 11, 2023 5.0 Streamlined and easy to use Pros Messages are not returned unsent. Cell providers Blocked out messages after a period of time. Cons Price is a bit high but we reselling the service will pay for the service . Reason for choosing Sinch MessageMedia Was evaluating Bold Technologies, while we didn't go with them we needed your services. Review Source RA Rovshan A. Business Analyst Utilities Used the software for: 6-12 months ### "My overall experience is good." May 25, 2017 4.0 Increased show rates. Pros Easy to use, easy to create and share templates, easy to create user accounts, detailed reporting, easy to configure user setting except time zone. Cons When I keep a session open for a while and come back to do something it gives me error. Another issue we're having is messages are being sent from random numbers but ideally it'd be great to send it from the same area code to avoid any confusion on receiver's end. Currently, I'm working with MM Support to apply the solution that has been suggested. It's so confusing to set time zone based on city or state. Review Source Janet G. Owner Hospital & Health Care Used the software for: 2+ years ### "null" January 5, 2017 5.0 Review Source CP Christopher P. President Transportation/Trucking/Railroad Used the software for: I used a free trial ### "Message Media Review" March 22, 2023 5.0 My overall experience has been great. Customer service has been responsive and it took less than 24 hours to have me completely set up. Pros Pricing and simplicity of use and customer service Cons I wish I could been fully registered with the same 8 hour window. Review Source NA Nancy A. Community Manager Real Estate Used the software for: Less than 6 months ### "We are thoroughly enjoying using the message media for our community to keep our residents informed." May 25, 2017 5.0 Pros I love how residents can respond to the text messaging. I love that if we have an urgent matter such as shutting down the water to a building we can instantly let them know of the situation. We used to have to call everyone during the event. We can send rent reminders our, lease renewal reminders. It is a very valuable tool for us! Customer service is very awesome! Cons Message Media is so efficient that there is nothing to complain about! If anything maybe there could be a little more added to how many characters you can type in. Review Source MM Maria M. Assistant Property Manager/Office Manager Executive Office Used the software for: Less than 6 months ### "Customer Service is outstanding!" December 20, 2022 5.0 Excellent! Pros The product is very easy to use. The customer service is outstanding! Cons I really liked everything that the product provides. Review Source LC Lindsay C. Owner Medical Devices Used the software for: I used a free trial ### " \[sensitive content hidden\] was a fantastic trainer" January 26, 2023 5.0 Working with \[sensitive content hidden\] for product implementation was fantastic. One of the best trainings I've had. Pros Easy to use, integrations with HubSpot. Cons No text previews in HubSpot Workflows. Review Source TB Todd B. Used the software for: ### "Happy with Product and Service" May 11, 2016 5.0 To whom it may concern, My experience working with MessageMedia has been very positive. Everyone at the company has been responsive and helpful in answering any questions I have, and our customers are happy with their services as well. Overall I would be more than happy to recommend them. Review Source JC Julian C. Used the software for: ### "null" August 22, 2018 5.0 Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.