--- title: "onWebChat Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about onWebChat Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/150216/onWebChat/" page_type: "product" language: "en" --- # onWebChat Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) onWebChat ## What is onWebChat? Chat with your website visitors in real-time, monitor website traffic, provide better customer support and increase your sales! onWebChat live chat provides an easy way to integrate your website with our innovative live chat service. ## What is onWebChat used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €5 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for onWebChat?[Manage this product listing](https://www.g2.com/products/onwebchat/claim_requests/new?auto=true) ## onWebChat Overview Updated August 2026 AI summary onWebChat enables businesses of all sizes to engage website visitors through real-time chat, proactive messaging, and offline forms, supporting prompt customer communication. It features customizable branding, geotargeting, chat transfers, canned responses, and optional screen sharing. Delivered as a cloud-based, web-accessible solution, it is suitable for organizations seeking live chat capabilities across diverse industries and company sizes. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### onWebChat 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €5 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (16,466) Value For Money 0.0 (0) Value For Money 4.6 (11,516) Customer Service 0.0 (0) Customer Service 4.7 (10,729) ## onWebChat alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) ## FAQs about onWebChat Overview ### What company size and specific industries is onWebChat built for? onWebChat is designed for businesses of all sizes and across all industries, with no specific company size or sector restrictions. It is available for organizations in any country, making it suitable for broad use rather than a niche market. Features and Usability ### What are the key features of onWebChat? onWebChat offers real-time consumer-facing chat, proactive chat, and offline form options for visitor communication. It also includes website visitor tracking and geotargeting for targeting visitors, plus transfers/routing, screen sharing, canned responses, and customizable branding for managing chats and matching the chat widget to a site. Getting Started and Support ### What training and onboarding options does onWebChat offer? onWebChat provides live online sessions and documentation for team training. Live online sessions support guided setup and feature walkthroughs with an instructor, while documentation offers written reference material for self-paced learning and later review of key steps and product details. Getting Started and Support ### What customer support options does onWebChat offer? onWebChat provides chat support for customer assistance. Support experiences cannot be summarized from reviewer feedback here, so no claims can be made about response speed, helpfulness, or common frustrations. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers point to these as the features buyers care about most when comparing live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) onWebChat includes other functionality that reviewers also see as important, particularly **Real-time Consumer-facing Chat** (**43%**). This feature helps businesses respond to website visitors as conversations happen, giving teams a direct way to answer questions, support customers, and move prospects toward a purchase. Canned Responses Shortcuts for inputting frequently used messages Customizable Branding Add customized logos and colors to align with company branding Geotargeting Geographic location of visitors determines behavior of the software Offline Form Form to collect visitor contact information when live chat isn't available Proactive Chat Copy on the page or chat window encouraging the user to engage with the chat option Real-time Consumer-facing Chat Engage in direct, instant messaging with consumers onWebChat 8 features ### All Features - Canned Responses: Shortcuts for inputting frequently used messages - Customizable Branding: Add customized logos and colors to align with company branding - Geotargeting: Geographic location of visitors determines behavior of the software - Offline Form: Form to collect visitor contact information when live chat isn't available - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Screen Sharing: Digitally share screen view with others - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic €5.00 Flat Rate,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.