Zingtree

Zingtree


4.5 / 5
90 reviews

Who Uses This Software?

Zingtree decision trees are a great solution for companies looking to improve support. Employees save time getting by background info with each ticket, and customers are more likely to self-solve.


Average Ratings

90 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month
  • Pricing Details
    Unlimited Authoring tools, specified customer interactions & agent access.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Zingtree
  • zingtree.com
  • Founded 2014
  • United States

About Zingtree

Zingtree makes it easy to create, customize, deploy, and analyze interactive decision tree FAQs, knowledge bases, and online troubleshooters. With Zingtree, it's incredibly easy to help customers self-solve problems and better navigate knowledge base information. Customers are gently guided to answers, and if a problem can't be solved your support techs get background information on the customer's problem. Easily integrated with email, chat, CRM or Help Desk systems, saves time and money.


Zingtree Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Zingtree Reviews Recently Reviewed!


Awesome Software - Amazing Time Saver

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has saved us so much time going back and forth with customers. The step by step breakdown allows our customers to provide all of their information ahead of time and cut down on the amount of emails that have to be sent. Our customers are able to answer a series of prompts that we can see in our system. It greatly reduces how long it takes for a customer issue to be resolved when time isn't being wasted on countless email correspondences. We are now able to answer more customers and faster because of this software and has reduced our overall response time. I would highly recommend this software to anyone dealing in customer service where troubleshooting has many different variables.

Cons: The one downside to the software is that it can be time consuming to set it all up. This gets easier as you get better with it but it can be a little difficult at first when trying to create a tree for your customer service. The other downside is that it is a little difficult to navigate on the back-end when you are integrating it the software.

Overall: Immense reduction in response time and time spent per customer. Customer issues are solved in at least half the time now because of this software.

Good end user experience, bad backend experience

Jun 28, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The end product is easy for our agents to use. Looks nice and functions well. We chose Zingtree above other platforms because of its integration with ZenDesk. Great customer support too!

Cons: The UI for building the decision tree leaves a lot to be desired. There needs to be a blend between the Thumbnails View and the Simple View on the Overview part of the site when you are in the backend. I need to be able to see all of the text that is on the Node (which is shown in the Thumbnail View) and where each of the nodes links to (which is only shown in the simple view). It makes no sense and I have to switch back and forth between the two constantly. The Virtual Designer is also TERRIBLE and I had to write out each of the nodes on sticky notes on my wall to make any sense of this thing after it got to a certain size.

There is also the issue of the history of the decision tree in the ZenDesk integration. It only records the answers and not the questions so it's basically USELESS for the next agent who looks at the ticket. It would also be great to be able to automatically input the history as an internal note in ZD.

The pricing for the customer-facing decision is so cost prohibitive that we scrapped the idea altogether. Pay per click does not work.

Overall: The ZenDesk integration is key.

Vendor Response

by Zingtree on July 30, 2018

Hi Deanna -

We've posted a major update to Designer since you wrote your review. It's a lot easier now to manage your trees in this tool.

Also - the Zendesk agent app does indeed display questions and answers.See the summary of the Zendesk app (and the History view screenshot) on this page:
https://zingtree.com/faq.php?start_node=26&start_tree=141123244000

We're continuing to improve Zingtree based upon our customer's feedback, and in general your comments are really helpful.

Bill

Overall my experience with Zingtree has been great.

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team. When I point out something that's broken, it gets fixed usually in 24-48 hours which shows that Zingtree really values it's customers.

Cons: I wish there was a little more customizability with the Zendesk integration - for example, I wish it had the ability to automatically appear on the screen for agents when a specific category was selected or when a specific type of call came in.

Overall: Zingtree helps our agents provide consistent support to our customers and allows them to easily follow complex processes.

Vendor Response

by Zingtree on June 20, 2018

Hi Isaac -

The Zingtree Agent Scripting app for Zendesk can automatically select a tree based upon the Brand field, or the value in any custom field.

If you are using a screen pop software with Zendesk, then that may need to set the fields, but otherwise this is an integral part of Zingtree's Zendesk interface.

Happy to work with you to get this part in place...

Very helpful tool to ensure consistency across customer experience

Jun 18, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: guides agents to make the correct decision, consistent customer experience, enforces processes and policies

Cons: 1. not very clear reporting 2. would love to be able to customize more what agents see 3. would be great to be able to have different trees for different teams instead of having to create a tree of the trees for agents to select the right path depending on their role

Overall: consistency of our users verification process which was previously completely based on tribal knowledge

Easy, convenient, helpful

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the smooth user friendly interface. The flexibility in creating job specific trees. The complete ease of use for a wide variety of agents. It takes a lot of guess work out out of difficult systems.

Cons: The development of existing trees can be a little hard at times. Especially when the tree is very large. It is very easy to get "lost".

Overall: As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. From the classroom, to the floor, and finally continued education there is benefit from Zingtree along the whole way.

Quick, efficient, great training tool. Downside is it can be sometime glitch y.

Jun 19, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.

Cons: It can be glitchy and screens can lock. Not frequent but creates disruptions for team members.

Overall: Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix.

Capterra loader

Positive from every perspective!

Jun 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Platform is EXTREAMLY simple to design, implement, manage and scale. In the rare case we had a question, the support team responded very quickly to provide assistance. The team is also very eager to help solve new business problems by adding new functionality to the platform. We are designing new trees across our organization to drive processes optimization.

Cons: Honestly, cannot think of one. Each time I `think that feature would be nice to have, the team points me to the solution.

Very easy to set up. I wish there were a few more features.

Jun 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like how easy it is to set up new trees. There are also a lot of customizable settings. When employees are added to the zingtree admin list, it is easy for them to also figure out how to use the system. When changes need to be made, it is easy to do so and changes are reflected immediately.

Cons: Setting up training simulations is not easy. Wish there were more options for multiple choice and scoring. I do not like how only one user can be signed in at a time.

Capterra loader

Love it! Use to create comprehensive trees to assist support teams

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of creating content

integration with Wordpress - which hosts our knowledge base.

Extremely professional Technical support . support team come back to me in few hours not days.

Seamless purchase

I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.

Cons: cost. could be more economical.

If your tree is very complex with hundreds and thousands of moving pieces - you've to build your trees 'outside' of zingtree . I use workflowy instead and then circle my way back to Zingtree.

Overall: Execution Accuracy.

Operational Efficiency

Improved resource utilisation

Improved experience for our support teams.

Very easy to set up and edit

Jun 21, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: I liked the easy set-up, it did not take a lot of time before we had a base version running. Editing is done on the spot with no fuss. Nice clean design (finished product).

Cons: Editing mode can be a bit cleaner graphic wise. The editing itself is easy once you know how. I do think that the editing menu can be improved.

More templates would be a nice addition

Vendor Response

by Zingtree on June 25, 2018

Hi Fran -

Thanks for the review. If you have any specific suggestions on how to improve editing, we'd love to hear them. Just about all of our product updates are customer driven.

Please reach out to me at bill@zingtree.com if you'd like to share your ideas.

Thanks,

Bill Dettering
Zingtree
https://zingtree.com

Capterra loader

Zingtree was just what we needed for our call center to troubleshoot!

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.

Cons: Sometimes it takes a while to get someone to respond when you submit a question or enhancement request through customer service or tech support but they always to respond and help out as they are able!

Overall: Easy to use, easily customizable, great for new hires and scripting alike!

It is pretty easy to use and customize.

Jun 20, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.

Cons: As the product is easy to use. The interface is not really complicated and pretty straightforward. And based on what Ian using the product for, I have nothing negative to say about the product.

Make Your Own Knowledge Base

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry.

Cons: We had to move away from Zingtree because of the cost. You have to pay per click...there was no way to IP filter, etc. As our business grew and we became more successful, the cost of Zingtree went up. It just wasn't a viable option for us, but Zingtree was so nice when we told them we were moving away. We sung their praises from the rooftops! A great product that I continue to tell people about today. :)

Team is really available to help and they are knowledgeable about their own system and integration

Jun 21, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's easy to use. As stated above, the customer support is helpful when setting up your trees. The system overall isn't bad.

Cons: Its hard to make anything look professional without custom html and css. Maybe add more customization or drag and drop capabilities for customers with less technical background

Capterra loader

Easy to use with ALOT of advanced possibilities.

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy go to approach. It is easy to get going and there is a lot of guides and inspiration available + good support!!

Cons: It could be more advanced with possibilities to do more but that will possibly mess with the easy go to approach for new comers.

Overall: More fcr, easy internal and external help center

We use Zingtree to manage the steps and script of a multi-step direct marketing campaign.

Jun 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The end user experience is great. We use the Zingtree publishing link for an employee to easily navigate to what he needs in a very complicated decision tree.

Cons: We would love easier options for importing from our CRM so the merge fields could be easily populated.

Overall: The ability to build and manage the steps and scripting of a huge campaign while preserving a simple end-user experience has greatly improved the organization and efficiency or our direct marketing efforts.

Great experience! It's super affordable and works great!

Jun 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments.

Cons: It's super tedious to edit when you get tons of nodes. It's complicated to update and find one thing if your tree is massive.

A standout product that does exactly what it claims to

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The clean look and feel as well as the ease of use. This product and the reporting are fantastic. Keep up the good work.

Cons: Times out too easily and lose changes which is frustrating. This appears to be an intermittent issue but one that needs addressing.

This is excellent and easy to learn. Great flexibility for implementation. Great product.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn and setup with flexible implementation techniques to make the presentation of each screen unique. Great support to help resolve any issues. Working on Interactive In-house Trouble Shooting Guide, and great place to capture tribal knowledge.

Cons: Had to get a separate software to put videos into trees due to IT firewall of facility. Has to have access to internet to work, or pay great price to put in isolated version.

Overall: Used to set up interactive trouble shooting guide to capture tribal machine and maintenance knowledge, and this worked great. Feed back email great feature to correct/add information to trees.

Great product...Extremely flexible tool for the contact center environment.

Jun 20, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's flexibility and reliability is what makes the product stand out from similar applications. Would recommend it to ay company that requires a flow three solution.

Cons: The form aspect of the tool could use a little improvement. We would like to be able to more easily create forms and transmit the data to our data warehouse.

Overall: Ability to improve quality and onboarding of contact center staff.

Capterra loader

Zingtree was the perfect solution for an interactive troubleshooting walkthrough tool.

Jun 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Zingtree's backend interface is extremely intuitive and user friendly. U.S. Boiler has been able to easily and accurately create troubleshooting walkthroughs for U.S. Boiler products. These walkthroughs are utilized by our customer base. The troubleshooting scenarios are easy to update and allow us to embed videos and imagery to better demonstrate how to solve certain issues.

Cons: The only issue I've experienced with Zingtree is the sizing of imagery. My images were not responsive to mobile devices. However, I did reach out to a representative of Zingtree and my problem was promptly resolved.

Was easy to setup and meets our needs

Jun 18, 2018
3/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to learn/implement, features are straight forward with already pre-set themes.

Ability to have multiple level permissions is a plus also.

Cons: Could use more updated forms.

Themes seem to be limited.

Some sites are not fully compatible with browser settings.

Overall: Helped our after hours support.

Vendor Response

by Zingtree on June 20, 2018

As far as themes go, we offer several templates, which are easy to change basic color schemes. These also generate CSS files, which a web developer can further customize to do some really custom work.

Not sure what the compatibility issue is. Decision trees can be embedded into other sites via iFrame code, or a Javascript based pop-up menu.

Great Support Team behind the product, really listens to users

Jun 25, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team was extremely adaptable. When a feature was removed that our business finds imperative, they worked with us to provide the solution we needed.

Cons: There was some lag time in re-instituting the change, however it was not beyond the normal development timeframe.

Overall: one of the only softwares out there to help our situation, and overall great product

Easy for Beginners and Advanced Users

Jun 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I really appreciate the ease in updating and editing existing trees. I can easily preview my changes before I commit to the new information.

Cons: I don't like that it is sometimes difficult to navigate the changes in font, size and parameters within a node. I would like to be able to copy information and have the formatting stay consistent.

I use zingtree to help customers make informed decisions on which service is right for them.

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how the decision tree is completely customizable from top to bottom. There are a lot of options for our services, and this tool makes it easy for customers to make a decision.

Cons: Further customization for the buttons would be a huge plus. There are some options, but opening up the html code would allow for more colors or button sizes.

Overall: Helps customers make quick decisions.

A great tool for helping our customers

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the flexibility of how you are able to put all kinds of data/images/videos into the steps you present. The drag and drop tool for building out the flows is quite nice too. It can be a bit clunky from time to time, but overall it helps out great.

Cons: I wish the intercom integration worked a little better. I don't really think I've ever been able to successfully make it function for us, but i may not have been doing something right. This also ties into the hosting options, which while it works, was a little clunky to set up too. Overall though we love the tool and its saved us lots of time

Overall: We were able to automate the debugging some of the most difficult issues we face with our customers.

pretty good experience, friendly support - open to hearing about feature requests.

Jun 25, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: troubleshooting tool for customers on our help center which allows the customer to understand if they have a hardware issue and what to do with it.

Cons: We were hoping for more ticket workflow enforcement for the agent side in Zendesk. Need to implement a procedural workflow to guide/restrict agents on how to work a ticket.

Good product, with many upgrades.

Jun 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - Easy to use (Admin and agents)

- Many new feature added the last 6 monthes

- Easy html customization

Cons: - Complex trees can be long to load (in visual designer mostly)

- Can't copy tree question from a tree to another tree, you have to open question and copy paste the content

Overall: Better support quality for our level 1 SD

Great training tool for customer service.

Jun 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I started to kick the program around to see how it worked. The setup was so easy that within 3 hours I had built out a substantial training tool that covered 99% of all decision tree items involved in servicing customers.

What made this extremely easy to use was that I could easily identify decisions that ended up with incomplete endings.

All of our employees now use this to train before engaging with live customers

Cons: As a high volume call center, this slowed down our existing agent productivity. We only use it for training and during the probationary period when learning and precision of message is more important that quantity.

Responsive vendor, industry standards, some integration hiccups

Jun 21, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and understand, train new authors on, make accessible to our agents, etc. Scalable, nice UI, good data gathering, and thus far no downtime at all.

Cons: Sometimes user innovation is stiffled by an approach to Zendesk integration that is rather rigid. For example, surfacing different categories of decision trees required a simple but customer implementation for me team. Also, some bugs have taken a very long time to mitigate in our implementation and team at Zingtree doesn't have a secure approach for resolving this short of access to our implementation

Overall: Scalability, ease of editing frequently changing processes, and granular data capture lost with previous solution.

Trees were very easy to build and look great with full ability to add images and format text.

Jun 17, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I found it really easy to customise formatting of each node. Overall the program is very intuitive and easy to use.

Cons: I had trouble embedding my decision tree into an older version of a Godaddy website builder, but with great support from the Zingtree team we found a work-around that looked great!

Overall: Helps my customers find the answers they want with minimal ongoing staff input.

Efficient and easy to use

Jun 20, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: ZingTree has helped us to calibrate our call flow and helped our staff to identify the correct info to be provided to our customers.

Cons: It takes some time to load the zingtree agent scripting. History won't give you the details of the info you've entered at the end of the path.

Very functional automated troubleshooting

Jun 21, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows easy customization with videos, pictures, and links. Customers can assist themselves without needing to use a contact form.

Cons: -Gets very messy and convoluted with large trees

-Reports could be better set up to provide tracking and session information

very easy to use, intuitive

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zing tree has been a huge help to the company, it was used by my CSR to book calls and categorize them correctly. Its easy to build and easy to use.

Cons: I honestly haven't run across any cons using zingtree. it's been user-friendly and we love it!

I'm very happy with this script writing tool. It's made a significant difference in my department!

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use for my employees. It's now as if I was personally speaking to each prospect we talk to.

Cons: I wish it was a little easier to use only some nodes from other trees without copying the entire tree over.

Extremely Helpful to our Agents

Jun 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We use this for internal training and helping agents learn our products and services. We were able to use this to launch our newest products, as well as our app updates

Cons: Building out the trees can be a little taxing. We have several branches for each main category so it can get daunting.

Challenging at first but after a couple of days it become easy.

Jun 25, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it is easy to use when you actually start using it and you are up and running.

I also like the fact that the interface of the tree when it is done looks amazing, and that you can change colors and themes easy.

Cons: I don't like that I cannot download the tree as a pdf or high quality picture. When I download it now, it looks bad and when I tried to zoom in on the tree it gets all blurry.

It is also pretty hard to rearrange the tree once you start out, because if you have a complex tree it is hard to follow, especially since you cannot print it.

Zingtree has helped our agents improve efficiency by having service steps at their fingertips.

Jun 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Zing tree is easy to use for both our agents and our admins. We like that we can tie together smaller trees and provide a robust support system for our agents.

Cons: Sometimes the menu structures are a little bit clunky and can make the build a little confusing on trees that have many options.

Used Zingtree to aid temp workers during a busy time of the year

Jun 21, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is great for people who know how to follow flow charts.

Nice user interface! The flexibility in creation of flow charts is very nice.

Good for an environment with many users

Cons: If the steps are not written out clearly, it is easy for new employees to get lost. Note really a problem in zingtree, but rather a user error ;)

Overall: Helped during the busy part of the year when we had a lot of brand new people

Setup was ok, Reporting was confusing.

Jun 15, 2018
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: I thing I like the most was the choose-your-own-adventure way our customers could use the software.

Cons: The setup was was very difficult especially if the tree had a lot of nodes.

Reporting was confusing and it was very difficult to delete test runs or runs per IP easily. Manually doing it 1-by-1 was a chore.

Vendor Response

by Zingtree on June 20, 2018

For test runs, we recommend using the "push live" feature. This may not have been available when you first onboarded. Essentially, Zingtree maintains a "development" and a "live" version of a tree. You test against the development version, and then "push" the live version out to your end users. The two versions maintain separate reporting.

Bill from ZingTree was a wonderful person to work with.

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, easily integratable with ZenDesk and other software. Has helped the company expand with troubleshooting processes.

Cons: More API options would be nice, not just email node support. Also, having multiple people using the same tree sometimes resulted in an error when generating nodes at the same time.

Overall: Company has been more effective in the troubleshooting aspect of ZingTree!

I'm a new user but it is so intuitive in use ...

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use, make complex things easy.

Ease of use to link multiple decision trees in just one big roadbook for solving rather complex IT problems for EndUsers

Cons: I 'mis' the possibility to change the font of the Enduser view

I 'mis' the possibility to change the fontsize of the Enduser view

I 'mis' the possibility (or have not found it yet) the possibility to give imported pictures 'relative" sizes which follow the size of the popup for the EndUser view

Overall: It gives us the possibility to increase the self-reliance of our EndUsers

Great tool, CSR was a fantastic contact to answer all of the questions we had.

Jul 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Usability and great knowledge base if we needed anything small-scale. I like the different ways to create trees, it gives it flexibility.

Cons: Unfortunately, the user interface is not the most friendly to use. It has very limited API integration at this point in time.

Overall: There are a lot of great benefits to this software, from building a system to interacting with the APIs.

Great concept - still trying to get it to work

Jun 19, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Incredible features and capabilities. We are really relying on this software to deflect customer service tickets and improve self-service troubleshooting.

Cons: Very expensive and we can't get it to work correctly with Freshdesk, but we have still been charged for clicks. It was difficult to set up and integrate.

Overall: Customer service ticket reduction

Vendor Response

by Zingtree on June 20, 2018

We worked with Jen and Regina on this, and from our last conversation the Freshdesk setup was working fine. We haven't heard back since, but if there are still issues please let me know.

We've tested here as well.

ZingTree is easy to use and does EXACTLY what we need it to do.

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The decision trees are easy to set up and to edit. I'm able to create personalized scripting for our agents that has significantly increased our effectiveness.

Cons: I wish that I could copy a whole node, including the attached buttons instead of having to re-link each button when I make a copy of a node.

Overall: It has improved our productivity and our ability to communicate with customers effectively. Our biggest challenge was enabling our agents to quickly personalize their scripting. ZingTree allows them to do that effortlessly.

ZIngtree does what we need it to and we like it

Jun 22, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Clean UI and the end user experience is really nice. It's easy to get started, and there seems to be a lot of support documentation.

Cons: I can't throw anyone on the project, the people I've tried to get to take over building support trees get overwhelmed. It seems like we have to switch between views a lot.

Overall: We hope to have an end user self-service website.

We are using Zingtree in our contact center to streamline our call handling process.

Jun 21, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the support, it is exceptional. I also like how easy it is for my agents to use. The presentation of the flow once you create it, also is awesome.

Cons: It isn't that intuitive and it can be hard to find videos to show exactly what you need to do. When I am trying to set up flows I often have to reach out for help, that is a little frustrating for me. I also hate that the system doesn't connect with some of our internal systems, our agents log in to way too many systems as is.

Basic, but Effective

Sep 05, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Like my title suggests, this software is easy to use and has proven to be a good tool for my agents as our company has started out.

It is good for training purposes as well as remaining functional on a day to day basis. Something my company desperately needs.

Cons: The only real con of Zingtree I can think of in terms of software is the simplicity of it for supervisors. I often see my team wishing there was more they could do with Zingtree, but it does what it is essentially supposed to do.

I also wish it had a better navigation bar to help narrow searches.

Overall: Great for call centers and easy to use in terms of getting new employees off the ground and going.

Excellent support from the Zingtree team.

Jun 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The interface is very easy to use and make trees that are very easy to use by operator. The GUI is simple and it is easy to move inside the trees.

Cons: When we have too much nodes, could be easy to get lost. It might be cool to have more editors for the plan we have.

Overall: easy interface for operator

Capterra loader

Zingtree is an excellent decision tree tool that can be used with our employees and our customers.

Jun 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The versatility of Zingtree makes it the ideal candidate for our decision tree needs. The price makes it even more suitable for our company. I don't know of too many other companies that can pack that much functionality for that price. Awesome value for money!

Cons: The learning curve can be a drawback but once you have practiced with the product a few times, it's fine to work with.

Overall: Very fast onboarding of employees and customers!

Capterra loader

ZingTree was a fun tool to work with. It was very straightforward

Jul 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I know it uses the concept of tree data structure but having it laid out on an interactive UI was the best part. I also loved the mapping feature of it where we could drag and drop the lines to make connections to other questions or answers

Cons: Opening up Zendesk tickets when we undergo the process of factorizing the tree would be great and that would help us solve the issue of the customer service tickets

Best Product of it's Kind

Jun 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once you start digging in, you see that the possibilities are open-ended. There are several tutorials that provide a full walk-through, but in many scenarios, they're just a starting point if you start thinking out of the box.

I think one of the major pros is that the staff is very receptive to user input. Often if you're trying to find a way to make something work, they'll either help you or include it on the next release.

Cons: There's a bit of a learning curve, but compared to similar services, I wouldn't let it deter you from using it.

Overall: Automation - time is money, and Zingtree saves me a lot of time!

Pleasant

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy of use. it only took maybe 2 hours before i knew how to set up a decent tree without any hiccups

Cons: lack of options. You cannot organize the nodes as openly as i'd like. I wish we could move text and pictures around more freely and not be confided by lines and margins unless you want to be.

Overall: I was able to organize and create troubleshooting guide for some of the displays our company services out in the field.

Does more than I expected

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility of Zingtree allows me to capture multiple business requirements with one system. currenty we have workflows built for our call center teams, but plan to expand to all of our operational work groups in the future.

Cons: Integration with our level of highly secured IE11 creates issues with some of the functions of your software.

Great service, fast deployment

Jun 21, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used ZingTree about a year ago and found it easy to get up and running and easy to embed into our websites

Cons: I found that re-using pieces of trees to be a bit of a burden. I know you've made some progresses to move it forward

Capterra loader

It did everything we wanted to

Sep 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: - easy to use

- fast start

- seamless integration

Cons: - Design options could be better

- Could have even more integrations with other platforms

Very helpful once you get it up and running but development takes time

Jun 19, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is responsive and easy to use on the agent side, no server issues so far, offers great platform to build instructional guides for employees.

Cons: Development was difficult at first but after time it is manageable. Editing can get a little tricky especially in design mode.

Overall: A step-by-step instructional resource for employees

What a difference a Zingtree can make

Mar 18, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: I don't think that we're Zingtree's typical customer, but they've made every effort to accommodate us and we've reaped the benefits!

I know that other companies will talk about cost savings, but from our point of view one of the benefits has been user experience. We've had 1000's of sessions per month, a lot of these sessions are users of our product that previously weren't contacting our support team.

Now that we've got Zingtree they are finding the information they need and resolving the problems that they might have otherwise not tried to resolve! Lovely stuff :-)

Vendor Response

by Zingtree on March 21, 2016

Thank you so much for your support! Happy to have helped your company navigate support more efficiently :)

Have used and has been helpful with new employees

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The outcome once completed is very helpful. New employees really benefit from this the way we have used it.

Cons: Kind of difficult to navigate & return to projects already in process. Would be better if you can just start where you left off instead of having new branches continuously, makes it difficult to link

We are very hapy with the process maps we are using in our team.

Jun 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to jump from step to step very easily helped us apply the required process in a very efficient way. And helped our agents to effectively use it.

Cons: The fact that not all users can see the whole process map in 1 picture/screen. If I'm not wrong that functionality is not available for our agents.

interesting product poor service and pricing

Jun 25, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: easy to use, great features, was able to set some basics up in minutes then a full tree that the team could use in a few hours

Cons: customer support is poor, it is either very slow or totally non responsive they also have very odd pricing that changed without warning making it unaffordable

Capterra loader

Zingtree saved us a USD for development bill thru their cloud based decision tree software

Jun 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to create and maintain even complex decision trees. Zingtree includes adequate API's and tools to access choice data and collect additional user inputs.

Cons: I would have liked to be able to name a node separate to the title displayed to the user. This is a fairly minor con.

Capterra loader

So easy to use- I try to think of projects in which I can use it!

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use! I often try to think of how I can use Zingtree in my current projects. I find the demos super helpful too and have modeled a few projects based on them.

Cons: Sometimes not super intuitive navigating around from the nodes pages- wish it was easier to edit from main pages

Useful Tool for all Kinds of Q&A Purposes

Apr 19, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

4 / 5
Value for Money

Comments: Once you get the hang of this, making and deploying decision trees becomes a breeze. Highly recommend you try using Designer first (I'm a visual learner). But I have heard Wizard is a great way to start too.

Pros: - Helpful sales team to set you up with the right plan - Customization / CSS

Cons: - Getting started can be tricky - Currently, only available in English (localization)

It made creating multiple trees very easy.

Jun 20, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How smoothly it integrated into sales force. Also liked how the changes were instantly in salesforce

Cons: There really wasnt anything that I did not like about the software. It satisfied all of my needs for script making.

Overall: The ability to streamline scripting

Zingtree is very easy to use. I would like more dynamics.

Jun 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The application is easy to use overall. I prefer to build my trees freehanded rather than using the pre-defined templates.

Cons: I would like to see more style options; choices other than just panels or buttons and more font selections would be nice.

The setup and support has been great.

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Makes things really easy for our customers as it allows all of the information to be in one place and integrate together

Cons: I have not had a negative experience so far. Even when I ran into issues the support team was able to help us quickly

What a difference a Zingtree can make

Mar 18, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: I don't think that we're Zingtree's typical customer, but they've made every effort to accommodate us and we've reaped the benefits!

I know that other companies will talk about cost savings, but from our point of view one of the benefits has been user experience. We've had 1000's of sessions per month, a lot of these sessions are users of our product that previously weren't contacting our support team.

Now that we've got Zingtree they are finding the information they need and resolving the problems that they might have otherwise not tried to resolve! Lovely stuff :-)

Great tool that helps clients make informed decisions.

Jun 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Complex decision trees allow for many variables so I can give all options necessary for a client to make a decision.

Cons: Needs more output options. Does not fit well with my website. Additional options would make it seamless.

Overall: Ease of decision making for clients.

Very simple to use

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: quick set up and did everything it said it would do and more! So many use cases that this product is good for.

Cons: I don't like the pricing model. I would rather pay flat fee and know exactly what I am getting. I would like to encourage our team to use it more, but I am charged the more they use it. I completely understand as this is a standard pricing model for SAAS.

Takes a little bit to figure it out but works well when you do.

Jun 19, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Software easy to use . The wizard makes creating the tree very easy. Publishing the tree is also very easy.

Cons: Finding help through FAQs not so great. Starting out is a bit slow. There can be different ways of doing the same task and figuring out which method to use is not immediately obvious.

I tried logging into this form but it would not let me fill in job title and organization name and therefore not let me submit this form.

Overall: Helps streamline some office procedures

Capterra loader

I have multiple trees in Zingtree and I am working on embedding them in my website and other places

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's pretty easy to build a complex tree. It took me a little bit to figure out the best way, and I still don't understand all the builders, but I haven't taken the time to try to understand them.

Cons: I wish the visual builder worked better for me. I'm probably using it wrong, but it's all wonky. I just don't have the time to figure it out. I just build manually.

Overall: I can find out what is really important to prospects regarding their future custom product with my company.

Easy to use and helpful for school

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Wizard is so helpful when creating a long decision tree. I like how it prompts you for each question so you can plan out the entire tree.

Cons: It is difficult to insert extra node within a complete decision tree. It often times throws off the entire flow of the tree.

Overall: This is a user friendly software that I can use to create a decision tree for my masters thesis. I have been able to manipulate individual trees into a master tree to include 15 different questionnaires within one tree.

Capterra loader

Easy to use for any decision tree, loaded with options, and great support!

Jun 21, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: As a developer, I appreciate the ease of use on the platform, I could hand this off to non-developers and they're able to quickly understand and maintain the application.

The customer support I've received has been incredible, the live chat and the phone support has been extremely helped.

Cons: I've noticed a few bugs along the way, but the support team has been pretty good about fixing them.

Overall: Ease of use, quick customizations.

Amazingly intuitive software for building decision trees

Apr 19, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I've found Zingtree to be a really useful program over the last few months to create interactive decision trees. They have a few different ways to get started, and the Wizard tool is great for building trees just by answering questions and filling in the blanks. While it takes a little time to think about the best plan of action before jumping in, the platform is super easy to use once you get the hang of it -- they have a blog and FAQ full of helpful tips and integrations, too.

Pros: Knowledgeable team, good interface, helpful and informative process.

Cons: Monthly payment plan isn't ideal for my setup.

Making decision easier

Mar 26, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have to make many decisions everyday; it's likely to make the wrong decision if we don't include the overall circumstance, especially when we are stuck by our habit of one way thinking logic. By using the tree, it make it easier for you to include as many as the assumptions which will lead to different consequences in the process of making your decisions.

Easy to use and great customer support for confusing instances

Jun 18, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of use and how quickly the customer support answers your questions. When I needed help creating a specific function within a survey, their support was there immediately to guide me through a few options.

Cons: It's missing some functions that could be beneficial, like a tools to make calculations, etc. I know this can be done with a code, but I am not that familiar with programming!

Great tool, relatively easy to use, with excellent, speedy customer service.

Jun 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Allows me to make decision trees easily, with the ability to customize them with photos, etc. It's not difficult to get the hang of either, and non-programmers (like me) can use it.

Cons: No significant cons. There are areas that could be added to make it even better, such as the ability to add password protection to your tree, but nothing that stops me from using the service as it is.

Zingtree is very user friendly and helpful for survey development

Jun 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The setup screen is visually intuitive and user friendly. I love the way the Zingtree quiz looks on our website.

Cons: Sometime I get confused about how to use certain function, like generating customizable reports for survey users.

An elegant and functional solution fro my clients

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are many ways to view your decision trees to assist in building them, also the ability to embed in a web-page and match the look and feel is great.

Cons: In some of my trees I have hyperlinks, recently I had to change them. It was a slow and tedious process, there didn't seem to be a replace function for hyperlinks.

Overall: It provided an elegant, functional and fast to implement solution

Simple, easy, some easy wins for UX fixes

Jun 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Web design is simple and nice looking. I like the import/export options and the ability to edit using Excel / CSV.

Cons: Some workflows, like creating new nodes and choosing the type of node, have super small click targets , when they could easily be quite large. Making larger click targets allows me to move faster. I would also like to see keyboard shortcuts / hotkeys.

Has been a great tool for experimenting with decision tree in our customer service organization

Jun 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It is extremely easy to use. Required almost no training time to get more employees and running as they could easily figure out most functionality on their own.

Cons: Reporting functionality can be clunky to use. Dashboards/reports aren't as intuitive and I have a hard time accessing a high-level view of where traffic is going throughout a tree.

Does exactly as promised

Aug 04, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We were looking for a way to save money on customer support by creating our own troubleshooters, and Zingtree made it easy for us. The tools are solid - we use the Visual Designer AND the more text oriented overview for cleanup and tweaking. The reporting is great too. Highly recommended!

ZingTree Makes Troubleshooting a Breeze!

Jun 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The UI for buildings the trees incredibly easy, the embedded support and documentation makes the software that much easier to get going with!

Cons: I haven't run into any serious cons against the software at this point. I have made several trees and shared them with my team without any issue.

Overall: Easily shared troubleshooting processes with my entire team!

Useful tool with amazing customer support

Jun 15, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer support is amazing. I also like the layout of the logic on the overview page - it makes it very easy to follow.

Cons: The variable limitations. I feel the logic nodes should be able to compute more complex equations taking several variables into account.

Overall: Just being able to build the tool. It required a lot of extra framework outside of Zingtree.

The modern way to draw process maps

Jun 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Allow you to easily keep up to date your process map, get feedback from users, quite intuitive to use. This definitively

Cons: A great added feature would be the auto-generation of the full process map to be able to see the process map in one glance

Overall: It's so much easier to keep our process maps up to date and gather feedback form support agents!

Capterra loader

Zingtree offers essential functionality that I could not find in another service.

Jun 20, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The purpose and design are very good for the end user. Also the ability to upload and customize features is helpful.

Cons: It takes a while to understand the back end experience. Also, there are many layers of functionality which are all visible at once.

Overall: It offers functionality that I could not find anywhere else.

So so..

Jun 26, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: If you are IT savvy, you will be able to figure it out yourself. There are various features and you can also use your own custom CSS markup

Cons: People with less IT experience are not able to figure it out easily. My colleague has asked the question on custom CSS but she was just pointed to FAQ.

Overall: Readily available packages

ZingTree has been easy to use and provided such a valuable resource to us.

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how easy it is to edit and maintain the tree. I like the newest feature where you can click on the attached nodes.

Cons: The only view I don't like is the designer view as our tree is large and its not feasible to use this view.

Apr 20, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money