Redcat Polygon Hospitality POS

1 / 5
1 review

Who Uses This Software?

Redcat helps cafes, restaurants, bars and franchises to thrive and grow, by giving them complete visibility and control of business information, and the tools to deliver outstanding customer service

Average Ratings

1 Review

  • 1 / 5

  • 1 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
  • Pricing Details
    Monthly SaaS fee, with setup and config costs. Traditional licensing also a
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Redcat
  • Founded 1992
  • Australia

About Redcat Polygon Hospitality POS

Redcat provides an Australian developed and supported, integrated, end-to-end point of sale, accounting and business management system for cafs, restaurants, bars, franchises and multi-site venues. We help hospitality businesses thrive and grow, by providing real- time business information, the flexibility to run things their way, and the tools and support to drive efficiency and deliver outstanding customer service. We handle the IT, you focus on great food, drink and service.

Redcat Polygon Hospitality POS Features

  • Billing & Invoicing
  • Built-in Accounting
  • Employee Management
  • Inventory Management
  • Kitchen Management
  • Menu Management
  • Point of Sale (POS)
  • Reporting/Analytics
  • Reservations Management
  • Table Management
  • Wait List Management

Redcat Polygon Hospitality POS Reviews

Over priced. Dumb software in a smart device enabled world. No order management capabilities

Aug 03, 2017

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: It prints dockets to all stations

Pretty reliable

Remote support means the support team and connect in and fix problems pretty quickly (as long as you dont have a problem after 5pm or on the weekend)

Cons: Order number on docket does not corrospond with order ID on computer.

No proper way to manage the ordering of entrees/ main meals.

No delivery integrations with google maps

No automatic price adjustments based on 'dine in' or 'take away' its up to the user to make sure the price is correct by selecting the right menu or 'keypad'

Can't set mulltiple price levels for the same item, instead have to create multiple items

Does not saved pick up customers previous orders

No time management tools (cannot update wait times in real time)

No push notifications to customers phone

support team resistant to add new products to your system , claiming you should have learned how to do it in training.

Overall: Went from using pen and paper to computers

Vendor Response

by Redcat on July 20, 2018

Hi Bahaa. Sorry to hear about your difficulties configuring and using our solution. I can see that you need some assistance, based on your notes - most of your issues appear to be configuration related. We would love to help you get the most out of Redcat Polygon, but can't seem to find you as a customer - only a prospect. Please reach out, and we'll sort through things with you.