Best For

Redcat helps cafes, restaurants, bars and franchises to thrive and grow, by giving them complete visibility and control of business information, and the tools to deliver outstanding customer service

Product Details

Redcat provides an Australian developed and supported, integrated, end-to-end point of sale, accounting and business management system for cafs, restaurants, bars, franchises and multi-site venues. We help hospitality businesses thrive and grow, by providing real- time business information, the flexibility to run things their way, and the tools and support to drive efficiency and deliver outstanding customer service. We handle the IT, you focus on great food, drink and service.

Contact Details

Redcat

http://www.redcat.com.au/

Founded in 1992

Located in Australia

Starting Price

  • $70.00/month
  • Monthly SaaS fee, with setup and config costs. Traditional licensing also a

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Redcat Polygon Hospitality POS Features

Billing & Invoicing
Built-in Accounting
Employee Management
Inventory Management
Kitchen Management
Menu Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Table Management
Wait List Management

Redcat Polygon Hospitality POS Reviews

Overall
1/5
Ease of Use
1/5
Customer Service
3/5

Showing Most Helpful

Showing 1 of 1 reviews

Showing Most Helpful

Showing 1 of 1 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Bahaa J.
Restaurant owner
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
1/5
Customer Service
3/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
0/10
Reviewer Source 
Source: Capterra
August 3, 2017

“Over priced. Dumb software in a smart device enabled world. No order management capabilities ”

OverallWent from using pen and paper to computers
ProsIt prints dockets to all stations Pretty reliable Remote support means the support team and connect in and fix problems pretty quickly (as long as you dont have a problem after 5pm or on the weekend)
ConsOrder number on docket does not corrospond with order ID on computer. No proper way to manage the ordering of entrees/ main meals. No delivery integrations with google maps No automatic price adjustments based on 'dine in' or 'take away' its up to the user to make sure the price is correct by selecting the right menu or 'keypad' Can't set mulltiple price levels for the same item, instead have to create multiple items Does not saved pick up customers previous orders No time management tools (cannot update wait times in real time) No push notifications to customers phone support team resistant to add new products to your system , claiming you should have learned how to do it in training.

Vendor Response

By Redcat on July 20, 2018
Hi Bahaa. Sorry to hear about your difficulties configuring and using our solution. I can see that you need some assistance, based on your notes - most of your issues appear to be configuration related. We would love to help you get the most out of Redcat Polygon, but can't seem to find you as a customer - only a prospect. Please reach out, and we'll sort through things with you.
Reviewer Source 
Source: Capterra
August 3, 2017