# Page 5 | Quantum Workplace Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Quantum Workplace the right Performance Management System solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150237/Recognition/reviews --- Quantum Workplace 4.6 (152) [View alternatives](https://www.capterra.com/p/150237/Recognition/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Quantum Workplace ## Showing most helpful reviews Showing 101-125 of 152 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PP Philip P. HR Administrator Food Production Used the software for: 1-2 years ### "Quantum = Quality" December 6, 2023 5.0 Our experience in working with QW has been one of receiving a high-quality product with high-quality service from high-quality people. Pros Metrics, analytics, spreadsheets and dashboards are all data-driven. That data, positive or negative, is determined by people. In spite of the looming presence of AI, people still matter and will ultimately lead to an organization's success or failure. Quantum Workforce's people have partnered with us to help make our people better. Our operations are more efficient and productive now that there are clear and measurable goals for everyone. Cons We have seen no drawbacks in working with QW. Their staff members are all committed to doing all that they can to help us improve our operations. Review Source MT Marisa T. Organizational Development Manager Management Consulting Used the software for: 2+ years ### "Engagement Tool is Top Notch " April 7, 2023 5.0 Pros The Quantum team we work with. They are responsive and helpful and always willing to jump on a call to discuss any issues or questions we might have. Cons There have been some bugs with the product that have caused some frustration with our team. However, once we let the team know, they are quick to respond to help provide a fix. Review Source CB Carleigh B. Human Resources Manager Education Management Used the software for: 2+ years ### "Couldn't Ask for a Better Survey Tool" January 3, 2024 5.0 Overall, our experience with Quantum has been wonderful. Being able to send out surveys that are truly anonymous and create a level of trust for our employees has been crucial. Customer support has been nothing but helpful at any and all given times and I am very grateful for the service provided. Pros I love the ability to build our own surveys and pull all of the reporting/analytics quickly for easy distribution. I also love how great customer support is, whenever I am not sure how to do something, I am able to get a quick response for how to solve the problem! Cons I don't really have anything that I don't like. Review Source DG Diane G. Director Accounting Used the software for: 2+ years ### "Quantum is effective for managing employee engagement and talent development." February 7, 2024 5.0 The team at Quantum is VERY responsive. We appreciate how they help us use the tool or find solutions that solve our problems. Pros We like the 1 on 1 module, recognition, and surveys. It keeps all of our coaching and employee engagement visible among managers and partners. We call it the brain of our employees. Cons Some of the reporting is limited. There is not the ability to sort, sometimes dates are confusing, and talent reviews appear as feedback so it attributes manager activity incorrectly. Review Source SR Samantha R. HR Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing took to make data driven decisions" March 27, 2024 5.0 I really love this platform. After meeting with several similar platforms, choosing Quantum felt like a no brainer. Quantum's sales team and support personnel are passionate about this product and rightfully so. The survey platform has been an amazing value add to our organization, and almost immediately after implementation we saw the benefits. We were able to get a clear understanding on how our teams were feeling AND more importantly what actionable areas we could focus on. Our company if very excited to continue using Quantum and I look forward to building on the insights we have. Pros I really like the ease of use for Quantum. I am able to generate surveys and customize them exactly as I would like without having to rely on a support person. However, my favorite aspect about Quantum is how the data provided is represented in such a variety of ways. I am able to slice and dice survey results to get a clear understanding of my business with a simple click. Cons For someone that utilizes the survey platform in a variety of ways, I feel as though I am missing a feature to help better organize survey projects. I would like the option to archive or store my completed surveys in a folder to keep my dashboard clean. I would also really like the ability to customize the subject line and even the sender for our surveys. Currently, surveys come directly from a Quantum domain, and I cannot change the subject lines which has cause a small amount of confusion amongst our team members. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/) Reason for choosing Quantum Workplace Benchmarking feature, ME reports, passion from sales team (Vince), price, integration ability. Review Source KC Kimberly C. HR Generalist Retail Used the software for: 1-2 years ### "Great Support Team and User-Friendly Interface" November 29, 2023 5.0 Very positive experience. Great team of people willing to give their time and energy to help you however they can. Pros As an HR professional, my favorite part about using Quantum is the client support. Our Customer Success Manager is fantastic, responsive, efficient, and fully engaged with the work. She truly seems to want the best for our organization and shares tools and resources to help us achieve our goals with Quantum. Each Implementation Manager we've worked with to roll out a new survey for our employees has also been great. Cons Difficulty with HRIS integrations; it has not been a simple process to get the employee data connected with Quantum in order to send out surveys. We have had to do laborious manual reports, and then spend months trying to get our HRIS system to connect with Quantum. I would not necessarily place the blame on Quantum or its software, but it has been a process. Review Source LC Lindsay C. VP, HRIS Real Estate Used the software for: 2+ years ### "Best Customer Service" June 28, 2023 5.0 Pros When working with various software companies, it can be particularly frustrating when they aren't responsive, push you to a knowledgebase article, or don't directly answer your questions. While the tool is very intuitive, whenever I have had to reach out to Quantum, they respond almost immediately and are always VERY helpful. This truly sets them apart from others. Cons No complaints. We are actually looking to expand our services with them and are having a demo next week to potentially transfer our performance management process to Quantum. Alternatives considered [Talentspace](https://www.capterra.com/p/214429/Talentspace/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Quantum Workplace Ease of use, ability to integrate with ADP, and customer service quality. Review Source EF Eric F. Chief People Officer Insurance Used the software for: 1-2 years ### "Excellent Product and Service" September 27, 2023 5.0 overall, this has been an excellent change for us and we're almost two years into it. Pros Quantum is easy to set up and the customer service is excellent. Highly knowledgeable and responsive. Cons Still learning about the performance management and whether we can make that module work for us Reason for choosing Quantum Workplace faster and more flexible approach to employee surveys Review Source CZ Cissy Z. People Business Partner Financial Services Used the software for: 2+ years ### "Surveys, Engagement, Performance and more!" February 28, 2024 5.0 Quantum is user friendly, and easy to use. If I get hung up Quantum Support or my Customer Success Manager are always quick to respond. Pros We have been easily able to survey our employees, see real time recognition and implement a regular performance review process. Cons I'm newer to our admin role, but so far I haven't found anything I don't like. Review Source AF Ashley F. Workplace Experience Manager Retail Used the software for: 2+ years ### "Happy customer from day one!" May 31, 2023 5.0 Until launching our most recent engagement survey, I was unaware of gaps and areas of needed improvement we were overlooking every day. Quantum survey helped us to see the areas where we needed to provide the most attention. Pros Quantum provides an infinate amount of splicing capabilities to view your survey results in any possible way. I was able to view my results in signifcant ways that impacted our company goals. Cons Our company had a disappointing participation level this year. We would have loved the ability to open and close the survey as needed to allow for more participation. Review Source MF Michael F. CHRO Logistics and Supply Chain Used the software for: 2+ years ### "True partner in our employee engagement strategy" March 11, 2023 5.0 Journey to becoming an employer of choice -- listening, acting on feedback, driving improvements Pros Partnership in our employee engagement strategy Cons Linking employee feedback across all modules Review Source KW Kendrick W. Director of Org Dev Construction Used the software for: 2+ years ### "Customer service is terrific, functionality is just OK" July 31, 2023 4.0 Pros The people behind your product are amazing! Helpful, patience, resourceful, always ready to help. \[sensitive content hidden\] is THE BEST! Cons Some of the functionality seems archaic. (ex: not being able to align the fields on both sides of a 1-on-1 in printout; etc.) Review Source RR Robert R. Sr. Director, HR Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Quality Product and Great Partnership" July 31, 2024 5.0 We truly enjoyed our experience and continue to do so. Great company to work for and the organization has a wonderful product. Pros Amazing product with a lot of great features. The system did our annual engagement survey and produced amazing analytics for us to ensure we focused on specific things. Cons It does not integrate with ADP NextGen HCM, the only issue. Review Source MEF M Elizabeth F. Human Resource Generalist Hospital & Health Care Used the software for: 6-12 months ### "HR Generalist/Trainer" July 31, 2023 5.0 good Pros the capability to export the data and voting qualities Cons some of the questions have different meanings Reason for choosing Quantum Workplace works with ADP Review Source AR Amy R. Used the software for: ### "We ran a 50 question engagement survey in June 2015" April 14, 2016 5.0 Pros: -The team Pulse portal is extremely user friendly and functional for the end user (our managers) and for the HR team as admins. There were so many ways to cut the data and provide useful information to our managers and execs without it being a complicated process. -The goal setting process through Team Pulse is a great feature and it helped us standardize the process for our managers; lots of great resources on the site as well -Our client services team was very attentive to us, especially as first-time survey clients. We had a lot of questions and last minute changes and our QW team held our hands every step of the way -The exec debrief and manager training was professional, thorough and tailored perfectly to each audience. It was great to have QW do this part for us. -Overall we received excellent value for this product and service. Can't wait to do it this year! Cons: -Creating the org tree was a painful process and one we were unprepared for. It would have been helpful to have a briefing from QW on what it entails and by when we should get it to you. We've shared this feedback with our QW team. -It would be helpful to have a change process in place for how to add/change manager access and reporting structure post-survey. We are still trying to figure out the best way to get this info to you efficiently Review Source CW Carolina W. Administrative Coordinator, Training Oil & Energy Used the software for: Less than 6 months ### "Great Survey Tool" April 26, 2023 5.0 Pros Quantum Workplace has been an essential tool for gathering feedback on Training events, employee engagement, company culture, and so much more. The survey flexibility makes creating surveys a breeze. Cons Question scales can be a little confusing and take some time to get familiar with. Review Source CE Cyndi E. Director of Human Resources Non-Profit Organization Management Used the software for: 2+ years ### "Always ahead of the curve..." September 24, 2019 4.0 Pros Quantum is always looking for ways to improve and add features all with the goal of helping us engage our staff. It is always improving and becoming more user-friendly. Cons The software currently doesn't integrate with our payroll software, so there is more manual work to keep our information current in their system. Review Source KH Kathy H. Director of Finance and HR Food & Beverages Used the software for: 1-2 years ### "Employee Engagement" March 27, 2024 5.0 Very good Experience, would use it again. Pros Ease of use and customer support Reporting Cons Needed a bit more support when determing year over year questions and how detailed to be Review Source KT Katelyn T. HR Generalist Internet Used the software for: Less than 6 months ### "A+ Quantaum" April 3, 2024 5.0 Quantum Workplace has an exceptional product and customer service, and it is hard to find a company that does both and does it so well. Pros The customer service and product are unmatched. Cons I have not had any issues while using Quantum. Review Source CW Christine W. VP of HR Banking Used the software for: 2+ years ### "Misc" March 31, 2023 4.0 Pros I like the reporting function. It is very intuitive. Cons I don't have anything to include in this. Review Source AR Allyson R. CSR Computer & Network Security Used the software for: 6-12 months ### "Really user friendly" November 14, 2023 4.0 Pros I really enjoy this product and I would recommend this to a friend. Cons I would not use another product over this one, and I would make sure my friends/co workers used this one. I do not have cons. Review Source SM Suanne M. HR Director Used the software for: ### "I implemented the Engagement Survey as I'm new on the job and expected to improve Retention." April 14, 2016 5.0 The Team Pulse software was so easy to use for both me and my employees who took the survey. The multiple options of breaking down the results made it easy for me to distinguish specific goals and actions to take within my multiple office environment. He privacy feature is so accurate that even in testing I was not able to see who had accidentally filled out another employees survey. Their customer service was phenomenal with just the right amount of contact and they were always available to assist and accommodate my requests. Overall, my experience with Quantum's Engagement survey has been not only pleasant but everything I had hoped for and more. Review Source VH Vanessa H. HR Generalist II Insurance Used the software for: 1-2 years ### "Amazing Success Team" May 1, 2023 5.0 The customer success team is amazing Pros The analytics dashboards for the surveys Cons Some processes and files aren't compatible Review Source LG Liz G. HR Manager Used the software for: ### "LOVE GoalPost" April 14, 2016 5.0 We converted to Quantum for GoalPost and 1 on 1s last year. I am extremely happy with the product. GoalPost allows employs to track the progress of their Goals throughout the year, making the year end review process much easier. Plus, this puts the goals front and center and employees are reminded of their goals, allowed to update and most importantly provide progress throughout the year. So often goals are forgotten as soon as they are turned in, this system makes employees and managers accountable for goals that are set and need to be met. I also appreciated the expertise at Quantum as I converted over to their system. Customer service truly ROCKS! Review Source JM Jim M. VP of HR Used the software for: ### "Great tool and service in all respects" April 15, 2016 5.0 We've had a great experience with Quantum's team and with the engagement survey and action planning tools. The team we work with (Kary Wurth, Bill Larson, Dan Harris and Aaron Brown) have been tremendously helpful, responsive and enjoyable to work with. We are moving our department heads into using the Action Planning features on a department level and love that automation. We worked with Kary and Bill on customized questions in both surveys we've done and there was no problem getting that done and they were super helpful consulting with us on what we were really looking for and how to design questions to get at that info. All in all a great experience. Review Source Similar Products Featured