--- title: "Benchmark Gensuite EHS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Benchmark Gensuite EHS the right EHS Management solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/150242/Gensuite/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Benchmark Gensuite EHS 4.3 (84) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Benchmark Gensuite EHS Ease of use 3.9 Customer Service 4.4 ## Pros and Cons in Reviews AH Astrid Eva H HSEQ ManagerRenewables & Environment, 11 - 50 employeesUsed the software for: More than 2 years. “ESG Benchmark allows the EHSQ function to work smarter, and gives the Corporate function immediate insight of incidents, audits, inspections and the risk management.“ February 8, 2024 DB David B Director of EHSRenewables & Environment, 201 - 500 employeesUsed the software for: 1-2 years. “I inherited the system from my predecessor and I couldn't wait to move away from it.“ December 29, 2024 AH Astrid Eva H HSEQ ManagerRenewables & Environment, 11 - 50 employeesUsed the software for: More than 2 years. “The mobile app is highly appreciated by the users, and the option for externals to access the system with a QR code is a very useful function since we are only 50 employees and use external workers for maintenance and other critical functions.“ February 8, 2024 JW James W Sr. Director EHS Aviation & Aerospace, 10,001+ employeesUsed the software for: More than 2 years. “Training Tracker deployment has been a bit more challenging than anticipated.“ May 17, 2023 RW Remy W Group Health Safety DirectorFood & Beverages, 10,001+ employeesUsed the software for: More than 2 years. “The use of embedded AI, like describe-itAI and the PSIF-AI are state of the art.“ September 17, 2024 SS Sam S EHS ManagerChemicals, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The more we utilize it the easier it will be to stay compliant.“ November 27, 2023 ## Showing most helpful reviews Showing 1-25 of 84 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steeve B. commercial Used the software for: Less than 1 year ### "Une solution complète et efficace pour la gestion EHS" March 12, 2026 5.0 Mon expérience avec Benchmark Gensuite EHS a été globalement positive, surtout dans un contexte où la gestion de la sécurité, de l’environnement et de la conformité est centrale. Pros J'apprécie que Gensuite regroupe tous les modules EHS et conformité dans un seul outil unifié, une très bonne chose Cons l’interface utilisateur n’est pas toujours très moderne ou ergonomique, ce qui peut rendre certaines tâches moins fluides Review Source Reviewer Used the software for: 3-5 years ### "Benchmark Review 2.0" February 27, 2026 4.0 I am no longer the administrator for Benchmark at my site, but I do like the "one stop shop" for all things safety and training related. Pros The new variety of modules enhance our safety program. We heavily rely on user input for our safety program Cons I would like to have the ability to apply filters and run reports from the behavioral observation module. Review Source Regional EHS Manager Used the software for: 1-3 years ### "Regional EHS Manager" May 9, 2019 5.0 Gensuite has given us the ability begin the tranformation process to digital in way that has not over burdened internal resources nor required a lot of consultants to begin deployment. Pros Super fast deployment that is easily scalable across the organization. Apps are initiative making the transition from paper or static databases quick. Cons Some of the standard reporting options are limited to a few data points. Review Source ESH Software Administrator Used the software for: 1-3 years ### "What did we do before Gensuite????" May 17, 2017 5.0 I cannot tell you just how happy I am to have this awesome software. Employee Safety and Health is a crucial department in any company and with this software, you are able to identify injury trends that can assist you in making the right steps to cease or at very least, decrease the possibility of another like injury. It has been amazing to see the progress we have made in just a little over a year now. Before Gensuite, we had no way of determining the areas or issues that were resulting in injuries. And this is just one small aspect of Gensuite. I could go on and on in reference to all of the applications that Gensuite has to offer. So many capabilities. I have found that anything that I am interested in tracking, Gensuite has an application that will do just that. It offers your company organization and accountability. It has made my work life so much more efficient because Gensuite manages my responsibilities. That takes a huge load off of my mind. I am also responsibility for PPE, Permit and Wastewater System Management. All of these responsibilities are also managed through Gensuite. The most time consuming aspect is getting the information into the system. But once you do, you can have peace of mind that all is well. The email generated reminders are so very helpful in assisting you when tasks are due that have been assigned to a specific person; email reminders will generate when closure of a task is due, when documents or reports are do and even notifies the appropriate person(s) when a task is complete and or past due. I'm so excited to be a part of this program and would tell anyone who is looking for a means of managing, not only Employee Safety and Health, but any other area, to look no further, GENSUITE IS WHAT YOU ARE LOOKING FOR!!! Pros All of its wonderful capabilities and the program is very easy to use. Cons The only thing that I can think of is the capability of making more of the data changes within the system that are job or area specific to your company. Review Source Reviewer ### "Powerful, but inflexible" May 17, 2017 3.0 The biggest complaint I hear from NBCU users is that Gensuite does not provide consistent and reliable data or perform as expected. Gensuite has the ability to manage a huge volume of data, and makes it possible to extract and analyze that data. Having said that, I often hear from users that the software is not very user friendly, and many employees frequently struggle with it. There are many features that you think the application would provide'that are just are not there. My company has spent thousands on custom programming with Gensuite, and then had to spend thousands more to try to get it to perform in a manner that is useable to the field workers. I am speaking specifically of the Mobile products. NBCU has spent over $100,000 so field personnel can conduct inspections while in the field'.so far these products have not worked in a consistent manner. This is frustrating to many workers that after struggling to get the apps to work, now refuse to use the mobile apps at all. Gensuite is a good basic system, but many features that you think the application would provide just are not there. Many at my company really just want the applications to 'work', they sometimes feel too much time and effort is made on reformatting the pages to make them look pretty, when these users just want consistency and easy functionality. Many of our users are infrequent users of Gensuite, so when you change things for the sake of change it is disconcerting to these users. Here's what I hear most: ' Metrics run from different reporting areas in Gensuite do not match ' Mobile applications not working together ' Offline not working ' Bar and QR codes do not work ' Why is Gensuite re-formatting pages again? ' Why do we have to 'pay' to get 'basic functionality?' ' Why does it take so long for things to be addressed or fixed?......then to hear Gensuite agrees it is an issue, and often the solution is a proposal or the issue is pushed to the forgotten land of Gensuite roadmap. Overall we are now unhappy with Gensuite and the reliability of the data, responsiveness to concerns, and functionality. Some of the tools are large and require a fair amount of customization to be useful which can be difficult at times and as a result we will start looking at alternative systems (even though we would prefer not to) if these issues are not rectified quickly. Review Source Response from Benchmark Gensuite April 21, 2017 Denise, we loved talking with you and your team about new ideas for simplification projects, mobile, and report improvement projects during our in-person visit earlier this month. We are actively working to address the improvement areas discussed regarding reports and are committed to working with you to improve the functionality. We are happy to report that with the latest update to the Gensuite Mobile app, the user issues your team was experiencing are addressed and based on your additional feedback we are looking at further mobile updates to enhance the Inspection Tool workflow. Thanks again for your engagement and partnership, we remain committed to delivering the highest quality solutions to meet your business process needs. - Andy Cox (VP, Customer Services & Development) National HSEQ Manager Used the software for: 1-3 years ### "Enviropacific's journey to digitisation with Gensuite" May 7, 2020 5.0 Our organisation was looking to initiate the transition of our system from the paper based collection of data to a digital solution. We came across Gensuite and knew at once it was the best fit for our business. The simple user interface coupled with a powerful back end means that our users get a system that is easy to use and the business gets a system that provides meaningful data analysis to help improve performance. From initial scoping through to implementation planning and ongoing support has been great, local support backed by global resources means we deal with a small team that understands our business who are supported by a global network of technical specialists able to resolve any issue. Pros The modular nature of the platform means the solution can be tailored to suit the business’ needs and this can be expanded over time. It also provides a cost effective step into the digital system space without investing in elements that the business is not yet ready for. The simple user interface, the dedicated App and the ability to configure the platform have provided us with an easy transition to the platform. Cons The initial configuration can be overwhelming as the back end of some modules have such an immense capability, whilst this is not inherently a bad thing, it can be daunting at first and can create a need for further development work once the organisations understanding of the application catches up with the capabilities of the platform. Reasons for choosing Benchmark Gensuite EHS The user interface, deep technical capability and functional application. Review Source Sr. Director EHS Sr. Director EHS Used the software for: 3-5 years ### "Benchmark Gensuite EHS - PCC " May 18, 2023 5.0 Pros The functionality, the ease of use, and the innovation and expansion of the technology. Since 2015 it’s only gotten better and better! From an application standpoint, I really like the Concern Reporting - great for everyday use and engagement. Instant Insights is also great for reporting both up and down Cons Training Tracker deployment has been a bit more challenging than anticipated. Review Source HSE Manager Used the software for: 3-5 years ### "Inflexible, expensive, and inconsistent. " February 15, 2018 1.0 It helped us to realize exactly what we wanted in EHS software by noting all the things Gensuite can't do. Pros If your business is structured exactly like GE, Gensuite will work great for you. It does basic incident reporting well, and does a good job of managing action items. Cons The internal architecture of the software is inflexible. It will not allow you to make changes to forms. The user interface is ridiculously complex, and cannot be changed. After four years of use, my employees still complain about how difficult it is to enter information. If you want to make any custom changes, be prepared to open your wallet, and even then it still won't do exactly what you want it to. The user experience is so bad that Gensuite has become a joke for employees (when facing a challenging situation they say "it's still easier than Gensuite). Review Source Response from Benchmark Gensuite February 15, 2018 Mike, Thank you for taking the time to advise of your experience with Gensuite. It is only through feedback such as yours that we are able to improve upon the service that we provide to our valued partners. We are disappointed to hear that your user experience with Gensuite hasn't been positive and are committed to working with you and the Hawkins team to ensure that Gensuite is configured in an easy to use way for your users and to support your goals and program objectives. Our VP of Customer Service and Delivery and I would like to have a call with you at your earliest convenience to discuss your needs and to put together an action plan for next steps. We will reach out to you via email to coordinate and look forward to speaking with you. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team. EU EHS Database Specialist Used the software for: 3-5 years ### "Gensuite the good stuff and the bad" May 17, 2017 3.0 I find that genesuite as a system has a lot to offer our business and can be used to record a valuable data. I find that using gensuite on a day to day business can be very time consuming and consist of a lot of admin to get the data that you require. Gensuite would benefit from being simplified to make the user experience easier . Pros I like the vast array of features and functions that gensuite provides as a system. Cons The amount of admin required to run simple reports, I often find that tasks that should take a minute or so to do ens up taking a lot longer, I also feel that some of the forms are very long winded and could be stripped down to capture the essential information. Review Source Response from Benchmark Gensuite April 21, 2017 Grant, we appreciate you sharing your candid feedback and providing suggestions for improvement. In a recent subscriber-wide user survey we received similar feedback and have structured our 2017 product roadmap plan to include updates for easier reporting, quicker access to full data sets, and simplifying application interfaces. We greatly appreciate the insight you provided on the Inspection Tool and have recently released a series of updates for our subscribers that your comments. We remain committed to working with the Amazon Corp EHS leadership team to further enhance the Inspection Tool for business-specific process needs as well, such as GIS map integration. Since we haven't had any luck connecting with you via phone, please let us know at your earliest convenience when you would be free for a quick call where we can showcase the updates to Inspection Tool and get your feedback. Thanks and we look forward to speaking with you. - Jon Hibbard & The Gensuite Team EHS Operations Manager Used the software for: 1-3 years ### "Love Benchmark" May 18, 2023 5.0 Once integrated across the organization, all incidents and corrective actions will be entered into the system. I currently keep all the information on an excel spreadsheet and I have zero visibility into the status of corrective actions. Pros Action Tracking System – It holds everyone accountable and escalates to ensure everything gets done. The ability to customize the system.Looking forward to purchasing and utilizing other modules. Cons I would love to see the ability to see Benchmark and TapRoot to talk to each other for Root Cause Analysis or another tool that can help with configuring for root cause analysis. Review Source Retail Asset Protecton Senior Supervisor Used the software for: 3-5 years ### "Gensuite use 'outside of their comfort zone'" April 30, 2019 5.0 My organization's use of Gensuite created new challenges for Gensuite; Wakefern is a grocery Co-op with multiple Members and information from one group isn't to be shared with the others; various toll gates had to be created to protect the integrity of Members' information and still allow Wakefern access. I'd like to note that my scoring for Features and functionality was not at the highest but doesn't reflect Gensuite itself. It's based on my division's use of Gensuite which isn't solely Compliance, Safety or Environmental driven. We developed our own use if I&M different than most of your users. Support has been great - always available and accommodating. Pros I like the software as it can be applied to multiple tasks and across various user groups. All the information an organization needs is available on one platform. Cons Most enhancements come at an additional cost for programming; these enhancements add value to Gensuite as a whole and once the enhancements are made, that creates more opportunities for Gensuite to branch out. With that said, I would suggest a rebate to the organization that funded the programming. Review Source SVP Used the software for: 3-5 years ### "Frustrated" February 7, 2017 2.0 At this time I am very frustrated with the product and system. Previously, I had a better experience, but currently I have no trust in the data accuracy and quality. We designed a fix to ensure the data matches, but it does not, yet we are still being charged. There is no communication or feeling of urgency or follow-up. I have given data to senior management that I now know is flawed and affects my credibility. I get constant complaints from my staff and am considering exploring other options - even though I really don't want to, as I am a longtime, loyal Gensuite customer. Pros Customization options Cons Doesn't work, no accuracy/trust in data, we have to beta test and find flaws Review Source Response from Benchmark Gensuite February 27, 2017 Laura, as I shared with you during our call earlier this month, we truly regret the issues you have been experiencing with your business KPI report and our inadequate follow-up. We are committed to delivering on time, high quality, and customer-centric support, we take your feedback very seriously and we are working hard to resolve these issues to the highest level of your satisfaction. Based on the feedback provided, we have already implemented a number of resolutions to-date and have also updated the assigned service support team. I look forward to our follow-up call tomorrow where we can take you through the resolutions and propose some additional ideas for your consideration and comment. - Natasha Porter (EVP & Customer Development Officer) & The Gensuite Team Project Manager Used the software for: 1-3 years ### "Overall, Gensuite has proven to be a valuable tool for our company and we utilize it more every day." April 15, 2018 4.0 The comprehensive documenting of fleet data such as Events and Injuries allowing our company to leverage our assets for the benefit of our clients, thereby, maximizing our earnings while minimizing expenditures for the short, mid, and long term. Pros I value the ease of use as we have over two hundred (200) users/contacts in our organization utilizing Gensuite on a daily basis. The hierarchy of the software is logical and that allows for users to rapidly improve their knowledge of the system. If you possess even moderate computer skills you can easily utilize the Gensuite software. Cons We rolled out Gensuite to our fleet over a year ago and the screens we utilized are being replaced with new "Beta" screens. Would have preferred a better rollout of these new screens. Review Source Response from Benchmark Gensuite May 2, 2018 Thanks for the awesome review, Rob! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We are proud to offer a broad array of solutions across diverse operating profiles that allow us to serve our subscribers compliance and performance excellence needs! EHS Manager Used the software for: 3-5 years ### "Amazing product and team" May 20, 2020 5.0 The overall experience with Gensuite has been awesome! This teams works tirelessly to provide what I, as a customer, needs. They walk through every step with me in detail, ensuring that they are meeting all my needs and desires. If they, at first, can not provide whats needed, they do not give up. The pool resources and find a way. They always meet deadlines early and with little to no rework. Pros This team has been amazing in processing requests and providing guidance when a new feature is needed or a current feature needs to be altered. Cons I do not have any cons at this time for this team. Review Source Director Used the software for: 3-5 years ### "Strong customer support team. Modules well designed for EHS management processes." March 22, 2018 4.0 Pros The modules we are using are designed with a similar work flows. Email alerts provide current status and reminder of actions. Mobil interface allows users same access when they are remote. Cons Costs to add additional modules and cost sharing programs when process improvements are designed and implemented. Review Source Response from Benchmark Gensuite May 2, 2018 Diana, Thank you for the excellent review and complimenting the Gensuite Service Delivery team on our commitment to customer service. I am happy to see that our comprehensive program and product offerings service your EHS needs! Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team. SQE Manager Used the software for: Less than 1 year ### "Great System, great support" September 1, 2020 4.0 Very happy with our decision to engage with Gensuite and one of the best things i have found is there responsiveness to issues and questions and suggestions, its been a pleasure dealing the Gensuite team. Pros The customisation of the subcontractor management module, was a key deliverable for us and Gensuite did not disappoint. Cons As we work through implementation we have identified opportunities to do things better, such as better integration between plant and inspections forms and search ability of serial numbers for plant and equipment. Reasons for choosing Benchmark Gensuite EHS Gensuite offered the best end user experience AND back end reporting capability. I found many providers offered one or the other. Review Source EHS & Security Officer Used the software for: 3-5 years ### "Client Rating Their Experiences With Gensuite" March 30, 2019 5.0 Loving it ever since I got the chance to use the demo version from May 23, 2016 onwards. Gensuite team has been able to customize and coach new user clearly and diligently without failure. Even the webinars are highly anticipated and cater to all the time zones. Coming to technical troubleshooting and customer service, no other EHS software providers come close to Gensuite. Speed and timing are of the essence which make Gensuite such a reliable and consistent software. Thank you very very much for making EHS data analytics the way to go forward. Let's see what Gensuite has in store for coming IR 5.0. Pros It's a user friendly and quick software where waiting time (processing) is negligible. Cons Basically there is none. The pros outweigh the cons. Review Source Workplace Safety Specialist Workplace Safety Specialist Used the software for: 3-5 years ### "Gensuite - Comcast EHS" May 17, 2017 3.0 I have enjoyed working with the Gensuite team. It has been difficult trying to fit our business needs/use of this tool onto the pre-formatted tool design. Changes at times have been difficult or "impossible" and sometimes take WAY too long to complete. On the flip side, there have been times when we get exactly what we need within days sometimes hours. I appreciate the open and upfront approach you take when developing new ideas and look forward to future improvements. Thank you! Review Source EHS Administrator Used the software for: 3-5 years ### "Gensuite usage" May 17, 2017 4.0 I like Gensuite and it's ability to pull trending reports. I personally use the Inspection Tool reports and am able to view at a glance employees who have completed an inspection, where it was completed and if there were any discrepancies. I can also view if the discrepancies were resolved or assigned to someone. Review Source Training Coordinator Training Coordinator Used the software for: Less than 1 year ### "Impressive " May 9, 2019 5.0 I have been working with Gensuite for a year and I am still learning new programs, very engaging. Pros I like the ease of use for associates and for administrators. The software is so versatile, has many uses for applications through out my facility. Cons I have not found anything that I dislike Review Source Reviewer Used the software for: 1-3 years ### "Gensuite Review" February 6, 2017 5.0 Overall a great platform to help keep track of regulatory obligations and other upcoming tasks. Currently using a small selection of their many offerings to meet our company's needs but the platform has a wide variety of options to meet any requirements. Customer support is always there if you have any questions as well. Review Source Site EHS Manager Used the software for: Less than 1 year ### "Great help to report EHS concern from line associates" May 17, 2017 5.0 Now, we take great advantage with the sharing of EHS Concerns and Near Miss from our line associates in the site. That's all because Gensuite develop a perfect platform for all line associates to easily and freely report their any findings arround their workplace at any time. So easy way for them to feedback and speak up that keep great Safty Engagement. Safety Matter Because You Matter ! Review Source Safety Manager ### "Gensuite User for 10 Years - New Implimentation to BorgWarner" May 17, 2017 5.0 I used Gensuite at my old company and liked it so much that I brought to my new company, BorgWarner. I saw the need for a complete EHS system that would let me see what kind of activities were going on at each of my 3 buildings on campus without me having to go to that particular building. With a bit of supervisor training we were able to get everyone on board and up and running within a matter of 2 month. The data mining is my favorite feature because it lets me see common trends throughout each department, which in turn lets us focus on the important safety related issues. The commonality of the modules makes it very easy to pick up a new program and utilize it to our need. I would highly recommend this software for any size company that wants to do true trend analysis, wants to be able to keep up with their injury and illnesses, inspection requirements, and regulatory compliance. Review Source Reviewer ### "Great application, but limited flexibility in terms of reporting...everything is a custom project." February 2, 2017 4.0 Overall I'm satisfied with Gensuite. The team servicing our account seems fairly new and it is taking time to get them up to speed, but that is progressing. The holistic nature of the application is great; nice to have everything under one roof. We've had problems where, often, something that did work doesn't work anymore. Frankly they need to do a better job with QA/QC but they've got the message and on the most recent changes held them back longer for testing. We have a solid partnership and I suspect additional business units will start using now that the account is stabilizing. Pros Scope of applications Cons Reporting is not flexible. Everything becomes a custom project. Review Source Reviewer ### "Powerful, but inflexible" February 2, 2017 4.0 Gensuite has the ability to manage a huge volume of data, and makes it possible to extract and analyze those data. The software is not very user friendly, and many employees who use it infrequently struggle with it. The other downside is that Gensuite was designed for a large company with autonomous facilities, if your company does not fit that model getting custom changes made is difficult, expensive, and still limited. Pros Vast capabilities and powerful analytics. Cons Not user friendly, not flexible. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.