# Page 2 | Benchmark Gensuite EHS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Benchmark Gensuite EHS the right EHS Management solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/150242/Gensuite/reviews --- Benchmark Gensuite EHS 4.3 (84) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Benchmark Gensuite EHS ## Showing most helpful reviews Showing 26-50 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB STEEVE B. commercial Insurance Used the software for: 6-12 months ### "Une solution complète et efficace pour la gestion EHS" March 10, 2026 5.0 Mon expérience avec a été globalement positive, surtout dans un contexte où la gestion de la sécurité, de l’environnement et de la conformité est centrale. Pros J'apprécie que Gensuite regroupe tous les modules EHS et conformité dans un seul outil unifié, une très bonne chose Cons l’interface utilisateur n’est pas toujours très moderne ou ergonomique, ce qui peut rendre certaines tâches moins fluides Review Source DB David B. Director of EHS Renewables & Environment Used the software for: 1-2 years ### "Thumbs down" December 29, 2024 2.0 I inherited the system from my predecessor and I couldn't wait to move away from it. Pros I was given permission to move to a new incident managemnt platform. Cons The system was confusing, you had to build your own reports and they charged for changes to list data. It was not user friendly and our rep at Benchmark was not of little help. Review Source Response from Benchmark Gensuite January 3, 2025 Hi David, Thank you for taking the time to share your feedback. We value your business and would appreciate the opportunity to make this right. If you are willing to discuss this further, please contact me directly at Savannah.Curry@BenchmarkGensuite.com. I would be happy to discuss your concerns in more detail and investigate this matter further to take appropriate action and escalate to our concerns to our leadership team. Thank you again for your feedback. We look forward to the opportunity to provide you with a better experience. RW Remy W. Group Health Safety Director Food & Beverages Used the software for: 2+ years ### "A world class system with 25 years of experience" September 17, 2024 5.0 I have known the system for the last 25 years. Benchmark Gensuite EHS has been a proven EHS system all this time, evolving with the evolving needs of the EHS function. Their focus on service and responding to your needs are world class. It is good to remember that Benchmark Gensuite was always for EHS folks, developed with EHS folks. Pros Implementing this system is quick. Technical go-live for some basic modules can be as short as three months ! Benchmark ESG is a full suite with all one would need for EHS and ESG management, allowing for phased imlementation of modules at the speed and scope that is needed. The ESG modules are fully CSRD ready . The EHS modules will provide you with functionalities to support your EHS program, covering compliance, SIF and HOP strategies. The use of embedded AI, like describe-itAI and the PSIF-AI are state of the art. Also there are options to link up external vendor AI tools. For example, the 3MotionAI ergnomic tools can be integrated into the Ergonomic Risk Assessment module. Cons The permission model structures are kept intentionally as simple as possible. Understandable for out-of-the-box. However in some areas permission structures requirements are more complicated. Example around ESG reporting. The need for "Limited Assurance" in CSRD regulations requires a double sign off on the reported data and therefor requires more complexity, clarity and differentiation of permission levels for access, review, reporting and verification. That should probably become an out-of-the-box feature instead of a custom. Alternatives considered [Intelex Quality Management Software](https://www.capterra.com/p/93752/Quality-Management-Software/)[Enablon Incident Management](https://www.capterra.com/p/152820/Safety-Incident-Management-Software/)[Cority](https://www.capterra.com/p/102848/EHS-Management-Software/) Reason for choosing Benchmark Gensuite EHS \- Cost/price level - High degree of out-of-the-box - CSRD readyness -Speed of implementation Switched from [Quentic](https://www.capterra.com/p/127188/Quentic/) International scope / cost / modular features Review Source JB James B. EHS Director Medical Devices Used the software for: 6-12 months ### "This is the best platform overall for features, functionality, and value. " December 14, 2022 5.0 Overall, this software makes managing EHS easier, and I have used other symptoms where I wanted to pull my hair out. Benchmark is the best. It's not the cheapest, but neither is it the most expensive. This is the best platform overall for features, functionality, and value. Pros The software is intuitive, easy to use, and when I introduced it to Supervisors for use, even they agreed and love it! Cons Love the software - it's too bad HR Integration and Single Sign On are add-ons. Alternatives considered [Intelex EHS Software](https://www.capterra.com/p/80803/EHS-Management-Software/)[Octave Reliance](https://www.capterra.com/p/172042/Quality-Management-Software/) Reason for choosing Benchmark Gensuite EHS Same as above. Switched from [Intelex EHS Software](https://www.capterra.com/p/80803/EHS-Management-Software/)[Octave Reliance](https://www.capterra.com/p/172042/Quality-Management-Software/) Truthfully, I am a former Benchmark (Gensuite) user. And at this brand-new company, we started with Benchmark. The company I left was using ETQ reliance and I thought that ETQ was not intuitive nor user friendly. I tried to fairly compare all these options, and ultimately found Benchmark was the best. Review Source Max R. Managing Director - Safety Strategy, Optimization, and Compliance Airlines/Aviation Used the software for: 2+ years ### "EHS software with really great functionality" May 4, 2018 4.0 Pros The Injury & Illness Recordkeeping functionality is really strong and is built around enabling a company to stay OSHA compliant. The other basic safety program and compliance assurance tools have everything necessary to run a basic EHS program digitally. Beyond that, there are many different tools and suites available to totally manage, expand, and improve an EHS program digitally. Our team really likes the ease of retrieving and seeing data and charts for analysis which makes our jobs so much easier. Cons Customization of the platform (if needed) can be difficult, slow, time-consuming, and expensive. The permissions and scope model can be difficult for new users and non-EHS professionals to understand and use. Review Source Response from Benchmark Gensuite May 9, 2018 Max, We appreciate you taking the time to share your experience. It made our day here at Gensuite! We strive to offer the best solutions across enterprise risk management and compliance functions that are flexible enough to meet any business need ¿ large or small, anywhere and in any industry. We are excited and always willing to explore new and creative opportunities that simplify and improve the Gensuite user experience. In fact, we will be exploring more Do It Yourself features during the Gensuite conference this week and value your thoughts, input and ideas. Rob P. EHS Director (Amazon Account) Airlines/Aviation Used the software for: 6-12 months ### "Provides comprehensive visibility across a geographically challenging portfolio." March 9, 2018 5.0 Pros As a fast-growing company with multiple sites, Gensuite enables us to see critical EHS data from afar. The best thing about Gensuite is that it is user-friendly for our team, encouraging accurate reporting and data from our front line users through intuitive interfaces. We receive great data from Gensuite, and to me, that's what matters most in EHS software. Cons One of the challenges we face using Gensuite is that we have to operate as a third-party contractor for another company that uses Gensuite requiring us to input data separately between both instances. To overcome this challenge, I suggest offering flexible EHS data integrations when operating as a third-party contractor. Review Source Response from Benchmark Gensuite April 9, 2018 Thanks for the awesome review, Rob! We work hard to meet expectation like yours, and we¿re happy to hear we hit the mark for you. We count ourselves luck for customers like you and truly do appreciate the suggestion for improvement. Gensuite foresees the next generation of compliance and management software integrating with various frontier technologies to connect workforce and management systems. We remain committed to working with Amazon to further enhance our capabilities. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team. Martha C. Director, Environmental Health & Safety Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great management tool to collect & analyze EHS data." May 2, 2018 5.0 A rich and deep enterprise data set for injury and incident data. Systems to track corrective actions, near misses, compliance closures. Ability to enhance organization learning. Automated alerting systems for management staff. Pros Gensuite has tremendous flexibility and many features. Gensuite's ability to analyze information across a large enterprise adds value for my team. Gensuite also has great workflow capacity and wonderful customer service. Cons Not intuitive for first time users. The flexibility and number of features can have a flip side of increased complexity. Review Source Response from Benchmark Gensuite May 9, 2018 Thanks for the great review, Martha! The team at Gensuite is thrilled you¿re happy with our software solution and passionate customer service! We are honored to have you as our customer and enjoy our partnership. It is our priority to ensure that every customer has a robust, sustainable solution for enterprise engagement and operational excellence. We are excited to have you participate in the 2018 Gensuite conference this week and can¿t wait to share our ideas for how we can continue to make Gensuite intuitive and easy to use for first time users. JG Jose G. Design Design Used the software for: 1-2 years ### "Optimo" December 15, 2022 5.0 Muy buena funcionalidad grandes presaciones y seguridad wn gestión de datos Pros Su gestión de problemas es funcional optima y con gran seguridad Cons Quizas sus planes son algo caros pero cumple su función Review Source ST Sharon T. EHS Operations Manager Automotive Used the software for: 1-2 years ### "Love Benchmark" May 17, 2023 5.0 Once integrated across the organization, all incidents and corrective actions will be entered into the system. I currently keep all the information on an excel spreadsheet and I have zero visibility into the status of corrective actions. Pros Action Tracking System – It holds everyone accountable and escalates to ensure everything gets done. The ability to customize the system.Looking forward to purchasing and utilizing other modules. Cons I would love to see the ability to see Benchmark and TapRoot to talk to each other for Root Cause Analysis or another tool that can help with configuring for root cause analysis. Review Source JK Jane K. Retail Asset Protecton Senior Supervisor Consumer Goods Used the software for: 2+ years ### "Gensuite use 'outside of their comfort zone'" April 29, 2019 5.0 My organization's use of Gensuite created new challenges for Gensuite; Wakefern is a grocery Co-op with multiple Members and information from one group isn't to be shared with the others; various toll gates had to be created to protect the integrity of Members' information and still allow Wakefern access. I'd like to note that my scoring for Features and functionality was not at the highest but doesn't reflect Gensuite itself. It's based on my division's use of Gensuite which isn't solely Compliance, Safety or Environmental driven. We developed our own use if I&M different than most of your users. Support has been great - always available and accommodating. Pros I like the software as it can be applied to multiple tasks and across various user groups. All the information an organization needs is available on one platform. Cons Most enhancements come at an additional cost for programming; these enhancements add value to Gensuite as a whole and once the enhancements are made, that creates more opportunities for Gensuite to branch out. With that said, I would suggest a rebate to the organization that funded the programming. Review Source LT Laur T. SVP Media Production Used the software for: 2+ years ### "Frustrated" February 4, 2017 2.0 At this time I am very frustrated with the product and system. Previously, I had a better experience, but currently I have no trust in the data accuracy and quality. We designed a fix to ensure the data matches, but it does not, yet we are still being charged. There is no communication or feeling of urgency or follow-up. I have given data to senior management that I now know is flawed and affects my credibility. I get constant complaints from my staff and am considering exploring other options - even though I really don't want to, as I am a longtime, loyal Gensuite customer. Pros Customization options Cons Doesn't work, no accuracy/trust in data, we have to beta test and find flaws Review Source Response from Benchmark Gensuite February 27, 2017 Laura, as I shared with you during our call earlier this month, we truly regret the issues you have been experiencing with your business KPI report and our inadequate follow-up. We are committed to delivering on time, high quality, and customer-centric support, we take your feedback very seriously and we are working hard to resolve these issues to the highest level of your satisfaction. Based on the feedback provided, we have already implemented a number of resolutions to-date and have also updated the assigned service support team. I look forward to our follow-up call tomorrow where we can take you through the resolutions and propose some additional ideas for your consideration and comment. - Natasha Porter (EVP & Customer Development Officer) & The Gensuite Team DV Dan V. Environmental Engineer Wholesale Used the software for: 2+ years ### "User-friendly tool that puts an enormous amount of data at your fingertips" May 1, 2019 5.0 This software has been a great asset to our organization. We are finding more uses for it every day. Gensuite support teams have been very responsive and I look forward to continue working with them. Pros We started using this software solely for EHS purposes, but the more we use it and the more people we expose to it, the more uses we find for it. It allows you to centralize your organization's data in one place and run comprehensive reports on this data. Great solution for companies looking to move away from paper checklists/records/logs. The charts, graphs, and other data visualization options allow our users to easily digest large amounts of data - helping them to make better-informed decisions. Cons Every now and then there are bugs within the system that cause short term issues for our users. These are rare occurrences, and always get fixed, but they do create headaches at the time of the issue. With that said, the other 99% of the time the system works as intended with no problems. Review Source SS Sam S. EHS Manager Chemicals Used the software for: 6-12 months ### "EHS Management Made Easy" November 27, 2023 4.0 Overall I am happy with the software. The more we utilize it the easier it will be to stay compliant. Pros I love the compliance calendar. It allows a person to spread their requirements out through the year and ensure everything is accomplished. It also allows for notice ahead of time instead of when it is due, which allows enough time to complete the task on time rather than in a hurry. Cons The LOTO module could use some more feature. For instance, I would love for it to track users that are trained to the authorization level along with their next due date. I also hope that the audit that is completed for the yearly check has some basic questions to lead an individual as to what is required. Review Source IA Igor A. EHS Analytics Used the software for: 2+ years ### "Complete solution for EHS management and in continuous improvement" March 15, 2018 4.0 Pros The tools work integrated making the data have sense in different perspectives of the process. Outstanding customer support and bug fixes, the "Help Me" feature provide an excellent and fast communication channel with the technical and administrative teams. System performance, availability and reliability are very positive points. Cons I have been using Gensuite since 2001 and the main "pain" for me and my partners is the interface not standardized/friendly between the tools, the "Recharge" initiative started last year was very important to improve the user experience and there is still a lot of opportunities in this area. Also about the UX, the mobile app is not very easy for some features and the usability could be more intuitive. Gensuite manages a high volume of data, however the reports available are not always easy to find/generate, beside that, these reports could be more customizable to deliver the insights directly in the tool avoiding the use of external tools - a BI initiative more robust will help. Review Source BL Brian L. Safety & Risk Manager Government Administration Used the software for: 2+ years ### "Paper based to digital process improvement for Injury and Incident/Event Management" May 19, 2021 5.0 The customer service is outstanding and they will not leave you out in the cold. Brief monthly follow up meetings after implantation are very valuable. This is my second experience launching Gensuite, now with a second employer. This experience was just as pleasant as the first. Looking forward to what the future will bring. Pros Implementation of various Gensuite Benchmark Digital modules has allowed the city to move from a paper based operation to digital process delivery. It has also allowed the organization to track its risk metrics in a very effective and efficient manner, as it has not had the ability to do this prior to this system launch. Cons The system can be customized, but comes with a price. We subscribed to the ready launch instance, and it works well for our needs. It would be nice to be able to 'customize' drop down fields to populate detail specific to our business operations. Review Source JB Jason B. Director of Safety, Health, and Environmental Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Gensuite electronic management system software" November 9, 2017 4.0 Gensuite is not the least expensive option for management system software. They do support the product and have a mind-set for continual improvement. Many different applications available make it likely there is something that will fit your needs. Pros Multiple applications available for use with similar design and features for uniformity. Ability to integrate multiple sites and locations. Cloud-based access to information and applications. Cons Product support has been lagging at times when there is a problem. Some applications do not have an easy way to find the path to what your are trying to do and can lead to extra time or steps being taken. This is especially true for situations where you may not need to perform the task routinely. Generally there is a lack of ability to customize for unique user preferences in an application. Review Source BF Brian F. Environmental Engineering Consumer Goods Used the software for: 6-12 months ### "The Mark" May 17, 2023 4.0 User interface is the not easiest but I am a consistent user so it helps. But other designated employees that don't use the software as often are stumbled regularly. Pros Refrigerant tracking for our stores is made simple. Cons User interface is a bit lackluster for inconsistent users. Review Source MP Maria P. Gensuite Business Admin Renewables & Environment Used the software for: 2+ years ### "Restructure & Support" November 7, 2019 5.0 Pros Our 2019 restructures have been the smoothest we've seen this year. There is a significant increase in the level of service pre and post reorg & execution. The communications are clear and consistent and the team extremely responsive to our needs. I've been part of the BA team for 4 years, it's great to see these types of results! Great job everyone! What a wonderful improvement - thank you for all you do! Cons I'd like to see more granular permission levels as we're project specific. I'd like to have more options within the permissions to 'multi site selection' I'd also like to be able to streamline archive of departments and make that functionality easier for all. Review Source CM Charles M. Environmental Compliance Manager Wholesale Used the software for: 2+ years ### "Easy to navigate, robust data mining, and great value" March 8, 2018 5.0 We are able to combine field observations with data metrics in order to develop and implement more effective compliance programs. Pros I like the fact that I can start with a base application and have the opportunity to customize when needed. Cons It would benefit subscribers to have more details upfront concerning the support costs (i.e., how they will be managed, what they are used for, and what happens when their is a surplus at the end of the year, etc.). Review Source Response from Benchmark Gensuite April 9, 2018 Thank you so much for taking the time to write a positive review, Charles. We are pleased to hear that our product offerings can serve your business compliance and performance needs. We really appreciate you taking the time out to share your experience with us ¿ and we agree, information is power. We will make sure that the service team schedules time on the next call to discuss the business scope and support costs associated for Wakefern¿s business scale.  - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team. RM Rob M. Project Manager Oil & Energy Used the software for: 1-2 years ### "Overall, Gensuite has proven to be a valuable tool for our company and we utilize it more every day." April 11, 2018 4.0 The comprehensive documenting of fleet data such as Events and Injuries allowing our company to leverage our assets for the benefit of our clients, thereby, maximizing our earnings while minimizing expenditures for the short, mid, and long term. Pros I value the ease of use as we have over two hundred (200) users/contacts in our organization utilizing Gensuite on a daily basis. The hierarchy of the software is logical and that allows for users to rapidly improve their knowledge of the system. If you possess even moderate computer skills you can easily utilize the Gensuite software. Cons We rolled out Gensuite to our fleet over a year ago and the screens we utilized are being replaced with new "Beta" screens. Would have preferred a better rollout of these new screens. Review Source Response from Benchmark Gensuite May 2, 2018 Thanks for the awesome review, Rob! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We are proud to offer a broad array of solutions across diverse operating profiles that allow us to serve our subscribers compliance and performance excellence needs! AH Adrian H. EHS Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Incredibly for accident reporting, investigation and follow up" March 3, 2022 5.0 very goo Pros easy and comprehensive approach about accident follow up and investigation Cons difficult for data manage, data minig is not friendly Review Source RD Rob D. EHS Manager Automotive Used the software for: 2+ years ### "Amazing product and team" May 18, 2020 5.0 The overall experience with Gensuite has been awesome! This teams works tirelessly to provide what I, as a customer, needs. They walk through every step with me in detail, ensuring that they are meeting all my needs and desires. If they, at first, can not provide whats needed, they do not give up. The pool resources and find a way. They always meet deadlines early and with little to no rework. Pros This team has been amazing in processing requests and providing guidance when a new feature is needed or a current feature needs to be altered. Cons I do not have any cons at this time for this team. Review Source MO Matt O. EHS Manager Used the software for: 1-2 years ### "Positive experience, the help me process is bit of a struggle." March 14, 2018 4.0 Pros Inspection Tool, and Training Tracker have been very helpful in regards to tracking training and inspection tool has been key to the recent implementation of our audit process. Cons It would be nice to be able to generate automatic reports much easier. Also, we do have an issue, the typical response is a help me request that never really ends in a true solution. Review Source Response from Benchmark Gensuite April 9, 2018 Matt, thank you for taking the time to share your experience online. We are pleased to hear that two of our applications are meeting Reynolds¿ compliance audit requirements. Our goal is to provide best-in-class software and customer service, and to response to your needs and feedback quickly, efficiently and effectively. We will do some research into the HelpMe requests and make sure the appropriate corrective action is taken to address your concerns moving forward. - Corey Graves (Director, Customer Relationship and Development) & The Gensuite Team. AB Alan B. EHS Specialist Chemicals Used the software for: 6-12 months ### "Excellent solution for our needs" May 11, 2021 5.0 Gensuite customer service has been excellent. Our account representatives are very responsive. Pros The software is designed for its intended use so they have already considered elements that I could never have imagined. It works extremely well for its purpose. Cons Doing mass uploads via Excel workbooks requires certain security settings that our company's I.T. environment cannot handle. I had to upload from my personal computer. Switched from [Dakota ProActivity EHS Software](https://www.capterra.com/p/125648/ProActivity-Suite/) Our group was split from the parent company so we had the opportunity to select a new product. Review Source Nikhil K. Lead Digital Marketing Specialist Information Technology and Services Used the software for: 2+ years ### "null" February 14, 2018 5.0 Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.