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Rotaready

Reviews of Rotaready

4.7 (103)
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Pros

  • Overall the experience with RotaReady is good. Customer service is fantastic, they reply almost straight away and find the best and quickest solutions.

  • I'm very happy with RotaReady - it keeps improving and the features are excellent. It really helps having everything in one place and also having less paperwork.

  • It's been a great asset to onboarding team members and keeping staff details and records in one place. Customer service online chat is brilliant and you get answers and support really fast.

  • Super friendly team to work with, initial set up incredibly easy, and once up and running support has been great and continued.

Cons

  • My main criticism would be that there is no way to manage the rotas from my phone without using a browser (which is cumbersome).

  • Some struggles with reporting on different pay cycles but an work around it.

  • I don't believe there is anything that I dislike or believe that are missing.

  • Making a change in software is always a stress, particularly when the change effects literally every member of staff.

Showing Most Helpful

Showing 25 of 103 reviews

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Verified Reviewer
Operations Manager
Hospitality, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
July 19, 2024

"Time Saver"

Overall: Their customer service is very good and quick. We have started to utilise more features overtime, such as Staff Documents, Onboarding, & Asset Tracking.

Pros: The upgrade to Rotaready is night and day when compared to manually building them on Excel. We have 70+ employees who work in different areas across the building and we prepare a separate rota for each area. Previously we were constantly checking to ensure we hadn't used the same employee twice in different areas. Then checking our holiday calendar to ensure they were available, then manually counting up their hours to ensure they got the correct amount. Rotaready handles all this for us.

Cons: It is clunky to manually add breaks and shifts if an employee forgets to do this. There is a feature to automatically deduct breaks, but for accuracy, we prefer that staff clock in and out for them.

Vendor Response

By Rotaready on August 16, 2024
Thanks for the kind words! It's great to read. Breaks can be tricky to manage at times. If you don't wish for breaks to be automated, Rotaready will depend on the team registering their breaks. It should only take a couple of clicks to add in retrospectively if someone forgets. Please do drop our support team a note at a convenient time to see if we can help!
Dale S.
Owner Director
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 9, 2024

"Fantastic product"

Overall: Excellent. When setting the system up I was able to liaise with someone who took my personal requirements into account. The product felt very bespoke.

Pros: I moved over to this rota system from a rival system. It is fantastic because it integrates with my till system and allows me to plan my staffing more effectively. It is easy to use and there are never any issues with posting shifts out to staff.

Cons: My main criticism would be that there is no way to manage the rotas from my phone without using a browser (which is cumbersome). I would love one day to have a managment version of the app so this would be easier.

Switched From: RotaCloud
Reasons for Switching to Rotaready: Partly because of the fact that this product didnt integrate with my till system, but it also felt like a more bespoke product.

Vendor Response

By Rotaready on August 16, 2024
Hey Dale, thanks for your review! Good news: we're on the verge of releasing a rota editor feature to the mobile app. Keep your eyes peeled!
Chris B.
Operations Director
Hospitality, 11-50 employees
Used the software for: 6-12 months
Overall Rating
3.0
Ease of Use
3.0
Customer Service
1.0
Features
4.0
Value for Money
2.0
Likelihood to Recommend
2/10
Reviewer Source
Source: Capterra
November 12, 2023

"Disappointed after so much promise"

Overall: We have been using Rota Ready for 10 months. Although there is huge potential in its functionality, we have not received the benefit. Our initial set up/training was intermittent leaving us with many questions and resulting in us self-teaching the basics. On the occasions we have contested this and requested more support we are constantly told that 98% of customers are satisfied (which they revert to a lot). When pointed out that we are in the 2% of unsatisfied customers little was done to rectify the situation. When were initially considered cancellation upon obtaining our second site, we were informed that they would "make it their mission" to retain our service. The result, us being charged a further "set up fee" despite us already being a customer and an offer of further training which we should have had at the beginning plus a few links to videos and on getting the best out of the system which we should have had first time around. Yes, the videos are helpful but the customer service is missing the personal touch many new start ups require. After bringing this to their attention, we were told what they had offered was "sufficient". Personally if you are going to make it your mission to retain someones service, you may want to try a little harder than offering the basics and then charging for it. We have now made the decision to move across to another platform and see how they compare. We may be a small two site operation but it doesn't mean we require less support than the bigger guys. If anything we need more. Bare that in mind if you wish to retain your 98% satisfaction rate.

Pros: Potential to implement a full scheduling multi-site system

Cons: Lack of training. Poor customer service.

Reasons for Choosing Rotaready: As a start up, we felt the cost and functionality would be sufficient to meet our needs. Unfortunately for us, this wasn't the case.
Switched From: Microsoft Excel
Reasons for Switching to Rotaready: Lack of training. Poor customer service.

Vendor Response

By Rotaready on December 8, 2023
Hi Chris, this one left us all a bit puzzled. It's a shame you didn't take up our offer of extra help to get back up to speed, we would have loved to of helped. We'll cross our fingers that we cross paths again in the future
Suzanne C.
Operations Manager
Hospitality, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 13, 2024

"We love Rota Ready!"

Pros: From an employee perspective, the staff are always happy with how easy it is to view their shifts and also book their holiday. From a management point of view, we've never had a service that collates both HR, payroll, holiday and rotas in one place as well as this one. We're able to draw accurate figures for our wage %s which has improved productivity immensely within the company.

Cons: Sometimes, figures vary from page to page on the site. However, after trouble shooting with he staff, there is usually a reason for it and it's fixable.

James J.
Director
Hospitality, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 28, 2024

"The Coachman "

Overall: a few setup issues but generally all went ok

Pros: Easy to use and setup and is very user friendly

Cons: it doesn't tell you when and where you need the staff on, other products do this

Switched From: S4labour
Reasons for Switching to Rotaready: a wee bit more advanced and had some other features we could use

Vendor Response

By Rotaready on August 16, 2024
Hi James, thanks for taking the time to write your review! We've got some exciting developments underway in the labour analytics space... do keep your eyes peeled for updates!
JOSIE D.
BUSINESS OWNER
Food & Beverages, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 10, 2024

"Great product and software"

Overall: Great! We moved over from another rota system and it cut out so much work for us.

Pros: Rota Ready had a very personal approach and the support was great when we set this up. The software is great and made managing our three coffee shops much easier. The product as a whole has everything that we need.

Cons: We didn't experience anything negative and the staff were very responsive to any questions.

Switched From: Deputy
Reasons for Switching to Rotaready: We needed a system that could link to our shop sales, accrue holidays, and allow staff to check in and out on the app. Rota Ready has everything in one place and also allows us to manage our staff contracts.

Vendor Response

By Rotaready on August 16, 2024
Wow, thank you for the stunning scores Josie!
Natalie W.
Head of Business Support
Hospitality, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 3, 2024

"Effective Staff System"

Overall: Overall very good. Support is decent, majority of features we wanted were there.

Pros: We have many nuances and it was the only system that could cope with those and give us the functionality we wanted.

Cons: Sometimes it isn't the most obvious at telling you when things are missing to work out why something isn't working properly, but the support team are pretty fast at getting back to you.

Alternatives Considered: Deputy and Shiftie
Reasons for Choosing Rotaready: It was the most flexible to deal with our needs.
Switched From: RotaCloud
Reasons for Switching to Rotaready: Too much ability to change things with no record. Didn't have all the features we wanted/needed going forward.

Vendor Response

By Rotaready on August 16, 2024
It's great to hear you've had a good experience with Rotaready, Natalie! Thanks for sharing your thoughts.
Deborah W.
Director of Operations
Hospitality, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
November 28, 2023

"Rotaready meets our scheduling needs - and the support service is excellent!"

Overall: Excellent set up, great support team, good developing system - and meets our budget.

Pros: Good profiling of business forecasting costs versus employee scheduling costs, and the integration with Lightspeed (for sales) and Tenzo (for reporting).

Cons: The employee App needs a little bit of development to meet the provisions for competitors App's - but functions well for our needs

Alternatives Considered: BambooHR
Reasons for Choosing Rotaready: UK based, ease of access to set up, great support and relatively economical for our requirements
Switched From: Deputy and BambooHR
Reasons for Switching to Rotaready: Integration in to Lightspeed and other reporting / sales systems

Vendor Response

By Rotaready on December 8, 2023
Thank you for your positive review Deborah, we're really pleased to hear that you're seeing great benefits from our integrations and loving the support! Re the mobile app, we're actively working on management functionality within the mobile app, starting with a rota editor! Keep your eyes peeled.
Greg G.
Director
Hospitality, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 18, 2023

"A system that works"

Overall: Brilliant system that greatly enhances or business.

Pros: We like the one-screen layout of RotaReady to see where the team are. It's intuitive to use for blocking unavailability, tracking attendance, approving overtime and budgeting week by week against a forecast.

Cons: Team challenges using the clock in and out especially when they're new. It;s clunky to set time off as you have to go out of rota planner and into individual team areas. Also we lack some customizability ourselves as this has to be done by RR team. Also only copying from one week to the next as opposed to setting standard shifts for certain regular team (Unless I am just not up to speed on this yet)

Reasons for Choosing Rotaready: The system seemed to fit our sector well (Hospitality) and used by similar businesses
Switched From: RotaCloud
Reasons for Switching to Rotaready: Rotacloud was complex and hard to use, it was a bolt-on to the HR system 'Breathe' and didn't integrate and caused a lot of problems.

Vendor Response

By Rotaready on August 16, 2024
This is great to hear, thank you Greg! Clocking in and out can take a bit of getting used to if your team haven't done so before. If you're finding things tricky, please do ping a note to our support team who'll be able to share some best-practice tips!
Chris T.
Director
Hospitality, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 4, 2024

"Rota ready - great scheduling software we use in our restaurants"

Overall: Excellent all round software which we use in our restaurants throughout Europe. Attendance is well managed, budgeting is super simple we love the product.

Pros: Smooth and easy to use - great app functionality. The staff love it. Holidays and absence very well handled.

Cons: Some of the advanced functions can have a steep learning curve

Emma C.
Financial Controller
Hospitality, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 1, 2024

"Rotaready hotel review"

Pros: Ease of use Functionality Features Cost control

Cons: Not all features available on app Integration issues

Switched From: Deputy
Reasons for Switching to Rotaready: Poor functionality and limited features not suitable for hotel industry
Graham H.
Operations Manager
Food & Beverages, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
October 13, 2023

"Best of the bunch"

Overall: Very postive. easy to use and the team love it.

Pros: Easy to use and the customer support is impeccable

Cons: Some struggles with reporting on different pay cycles but an work around it

Switched From: Harri
Reasons for Switching to Rotaready: Harri was appalling and the customer service was non existent.

Vendor Response

By Rotaready on December 7, 2023
Thank you for your positive review Graham! We're thrilled to hear that you're loving Rotareay and the support you're getting from our team! If you're still having problems reporting on pay cycles, get in touch with our support team, they'll be happy to help you tackle any challenges you're having here
Gary M.
Executive chef
Food & Beverages, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 31, 2024

"Great business product to make rota'ing a breeze "

Pros: Easy to set up easy to use and teach people how to use very easy to navigate and find what you need. for payroll exports its really easy as you can just export the exact dates and data needed to send to accountants.

Cons: Only problem we have ever seen is we can't have one member of staff assigned to 2 sites. for example the executive chef has to be under a "covershift" which is annoying for splitting costs

Switched From: Deputy

Vendor Response

By Rotaready on August 16, 2024
Thanks for taking the time to review Rotaready, Gary!
Morgan E.
Retail Finance Manager
Food Production, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 15, 2024

"Rota-Complete! "

Overall: I've come into the business quite late on to the integration and operational execution however, I'm starting to dig into the system and find it's technology mind-blowing.

Pros: User functionality is very easy. The team are always on hand when needed and always have the right answers! The integrations are second to none also!

Cons: I think some of the reporting could be a little bit better rather than having to download the data, maybe give options to filter better within the system itself.

Vendor Response

By Rotaready on August 16, 2024
Thanks for taking the time to review Rotaready, Morgan! We'd love to hear your thoughts on reporting in a little more detail. In a quieter moment, it'd be great if you could drop our support team a note with the specifics of what you're referring to!
Beatriz S.
HR Manager
Hospitality, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
November 10, 2023

"Support Growth"

Pros: I like the user face, is simple and easy to access. Training new manager sis quick and that is critical for onboarding.

Cons: Lack of notifications that can be helpful to track conduct or performance. I would like to have a trigger point for absence or flatness for employees, allowing managers to complete absence reviews a lot faster without having to complete manual reports for all.

Vendor Response

By Rotaready on December 8, 2023
Thank you for your review Beatriz, we're pleased to hear that you're finding Rotaready easy to use! The good news is, we have plans for 'absence triggers and custom alerts' on our roadmap! You can follow the progress here https://trello.com/c/rXnQocqJ/91-absence-triggers-custom-alerts. And if you're looking to track lateness, check out our recently released lateness report!
Joanne G.
HR Manger
Warehousing, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
July 18, 2023

"Made us Better "

Overall: We have seen benefit as we can now keep track on budgets and people management , within our restaurant branches as well as assessing critical information for HQ benefit

Pros: Integration was very straight forward , training sessions helpful and informative, the system is easy to navigate through, we had a few issues when we first started but soon got the hang of things, for the purpose of onboarding new staff members and record keeping it made our lives in HR a little easier having everything in one place and being able to access this anywhere at anytime. Live chat is a helpful tool

Cons: Doesn't have a mail merge facility function which is a shame and the document sections could be improved Rotaready could do with adding a function which would sets reminders to key expiry dates so we don't forget the important ones.

Reasons for Choosing Rotaready: seemed more suited to our sector hospitality
John W.
Compliance & HR Manager
Entertainment, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 30, 2023

"RotaReady: Does exactly what it says on the tin..."

Overall: From start to finish, the team at RotaReady are informative and helpful

Pros: Ease of use, flexibilityCustomer support & training

Cons: Would like to be able to set up email notifications for holiday requests rather than relying on just the App

Reasons for Choosing Rotaready: Recommended for it's ease of use and flexibility which it hasn't disappointed on
Switched From: Fourth Suite

Vendor Response

By Rotaready on July 4, 2023
Hi John, Thank you so much for your review! We have some good news for you re email notifications, this can be done. Just take the following steps... Edit preferences > Notifications > Absence/holiday updates > then tick 'email'. We hope this helps, but give us a shout if there's anything else we can help with. Thanks again for your positive feedback!
Jess E.
Operations Director
Hospitality, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
November 30, 2023

"Useful product for our company"

Overall: Overall the service we receive is good and the support team are quick to answer any questions we have

Pros: It’s easy to use Access to all sites in one place

Cons: Clocking in/out doesn’t always work The accuracy of the cost control in terms of the wages

Vendor Response

By Rotaready on December 8, 2023
Hi Jess, thank you for your positive review! We're thrilled to hear how useful you and the team are finding Rotaready. Please do drop our support team a line regarding these concerns around clocking in/out & cost control, we'd love to help! You might just need a quick tweak of your attendance zone to improve your experience. If you can share a little more information regarding your cost control comments, we'll certainly take a closer look for you.
Grecu C.
Finance Manager
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 31, 2024

"RotaReady "

Pros: I'm thoroughly impressed with its efficiency and user-friendly interface. It's a very intuitive system and easy to use. The Rotaready support team has been exceptional.

Cons: Find it a bit annoying to complete the attendance, my team says too many clicks. It has a high potential by integrating new futures

Vendor Response

By Rotaready on August 16, 2024
Great to hear, thanks Grecu! Your managers shouldn't need to spend much time at all completing attendance. Please do drop our support team a note at a convenient time so we can share some best-practice that'll help!
Gregory B.
Managing Director
Restaurants, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
November 8, 2023

"Great product - no brainer, cost effective and does everything you need. "

Overall: Really good, zero issues, easy to use, helpful time, cheap and does everything it is meant to do!

Pros: Very easy to set up, really helpful and knowledgeable onboarding [sensitive content hidden], daily operation is the simplest product I've used in the space. Rapid responses to questions.

Cons: N/A - No issues with the product at all. I would like the ability to rota freelancers in the future but this is a dev request.

Vendor Response

By Rotaready on December 7, 2023
Hi Gregory, thank you so much for your positive review! Your feedback made our day
Robin W.
Financial Controller
Hospitality, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 18, 2023

"Latest top player in Workforce Management"

Overall: Very gratifying, more advanced then some of the original pioneers of hospitality workflow management and more affordable than some of the more recent competitors.

Pros: Apart from the ease of use, I really like the way Sales figures (Forecast/Actual) can be imported from CSV as it saves hours of time and means figures can be upated well in advance as many times as they change.

Cons: The Cost Control (and import) needs to include statiatical information as often F&B is judged on cost per cover and Housekeeping is judged on cost per room. Now that Access have Guestline, it would be nice if actaul figures were imported automatically from there.

Vendor Response

By Rotaready on August 31, 2023
Hey Robin, thanks so much for your feedback - we really loved hearing your comments. Rotaready has recently integrated with Guestline Rezlynx for a live feed of sales data, we'd love to extend this integration in the future for other important metrics too! Give our team a shout if you'd like more information on enabling the integration with Rotaready and Guestline Rezlynx.
Nitin S.
Director
Hospitality, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 3, 2023

"Value for Money"

Pros: The integrations, support and ease of use for all users.

Cons: Ability to control caps on spending for site managers and to authorise certain spending.

Vendor Response

By Rotaready on December 7, 2023
Thank you for your positive review Nitin, we're really pleased to hear that you're seeing lots of benefits from using Rotaready
Jacob J.
External Operations Manager
Hospitality, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 12, 2023

"Hospitality User..."

Pros: The setup through to the day to day use is very easy to use and logical. Supported throughout! Great Product!

Cons: Management of SSP documentation as standard would be useful.

Reasons for Switching to Rotaready: Business needs.

Vendor Response

By Rotaready on August 10, 2023
Thank you so much for your positive review, Jacob!
Darren G.
Director
Hospitality, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 11, 2023

"Rotaready review"

Pros: It is robust software which after time using it, it becomes very easy to use.

Cons: Not a deal breaker but we haven't found a functionality for managers to amend things on mobile devices.

Vendor Response

By Rotaready on December 7, 2023
Hi Darren, thank you for your review, we're really pleased to hear that you're finding Rotaready easy to use. For managers to make changes on a mobile device, they'll just need to log into Rotaready via the browser. And good news, the rota editor is coming to the mobile app very soon... watch this space
Luke B.
Payroll and Productivity Analyst
Hospitality, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 23, 2023

"Love the product, highly recommend Rotaready!"

Overall: Fantastic. Positive, responsive, helpful to work with and with a great product.

Pros: Hard to pick one thing to be honest. The company are fantastic, always as helpful as they can with answering anything we need. The software and app are fantastic. Really great business and product to work with, from the analysis management side and the user side.

Cons: Not anything that comes to mind, it does everything we need.

Vendor Response

By Rotaready on June 26, 2023
Thank you so much for your positive review, Luke. We're delighted to hear how much you and the team are loving using Rotaready!